Adt Security Services

Do you think ADT is not playing fair? You have rights under the law and we can help you at no cost to you. UDAAP is an acronym representing laws that prohibit Unfair, Deceptive, or Abusive Acts or Practices in the context of trade or business.


If ADT violated the law, you may be entitled to money damages and ADT will pay our fees and costs. You won’t owe us a dime for our services. Plus, some of our clients also receive debt relief and cleaned-up credit reports. You have nothing to lose! Call us today at 888-572-0176 for a free consultation.

What is ADT Inc.?

ADT Inc. (formerly known as “The ADT Corporation”) is an American commercial/residential security service headquartered in Boca Raton, Florida. ADT became an independent public company in 2012 and has been accredited by the Better Business Bureau (BBB) since 2013.

ADT has received thousands of complaints via the Better Business Bureau (BBB) in the past three years, consisting of product/service problems, billing problems, and advertising/sales problems in that order.

ADT Address, Phone Number, and Contact Information

1501 Yamato Road
Boca Raton, FL 33431  

Can’t Cancel Your Contract?

There is a pattern of consumers reporting difficulty in terminating their contracts with ADT either within or beyond the contracts’ minimum lengths. Complaints also consist of trouble reaching out to customer service, as ADT doesn’t accept consumer complaints via email; no-show technicians for scheduled service calls; and problems with third parties and dealers of ADT. For example, in 2018, ADT violated the Kansas Consumer Protection Act (KCPA) in Sedgwick County, Kansas, by working with an unlicensed contractor, EVO Alarm LLC, in that jurisdiction.

Unfortunately, these complaints are just the beginning for ADT. Between customer service issues, contract issues, and defective products, customers are left wondering what options they have regarding their consumer rights.

We Fix Complaints When Customer Service Won’t

Has ADT used misleading sales tactics? Have you received poor service? Do you have complaints with billing? Do you want customer service at ADT to listen?

If your complaints haven’t been heard, we can help. At Agruss Law Firm, LLC we help customers who have been mistreated by big companies and we turn your complaints into resolutions. We’ll not only file your legal demands with ADT, we’ll negotiate with the company. If your claim isn’t resolved through these negotiations, we’ll work through the legal process that is outlined in your ADT contract, which is typically arbitration. 

Agruss Law Firm, LLC gets results -- including zero balances, refunds, and other compensation. 

Here’s How to Make Big Companies Listen

It can be frustrating when you rely on a service and don’t get the results you’ve paid for. Big companies make mistakes every day and not only is it their fault, but it can cost you money and time and leave you with big headaches.

Have you tried calling ADT to address an issue, only to be told that the representative has no authority to do so? Or maybe you’ve tried talking to someone higher up in the company, only to be ignored, dismissed, or they take too long, continuing to waste your precious time. Maybe you’ve sent an email to the company which only resulted in a prefabricated response or they never follow through with what they’ve promised. 

When you’re limited in your choices for service providers or you’re locked into a contract, what can you do?

Fortunately, you do have options. 

Use Arbitration to Settle Your Complaint

Most companies like ADT have an arbitration clause in their contracts to prevent being taken to court for traditional litigation. This is actually an advantage for the consumer. When you request an arbitration hearing, an independent third party (the arbitrator) with knowledge of the particular type of situation will listen to the facts from both sides and make an impartial, binding decision. ADT will have to do a lot of work and there is no guarantee that they will have a successful outcome. 

Arbitration is Fast, Inexpensive, and Private

Arbitration with ADT is conducted through the American Arbitration Association (AAA). According to the AAA Consumer Due Process Protocol, arbitration through AAA will comply with their Statement of Principles, which includes:

  • The process is fundamentally fair - All parties are entitled to qualified, competent, impartial arbitrators who will conduct a fair hearing.
  • You get access to all relevant information - This includes reasonable costs, confidentiality, reasonable time limits, and meeting times and/or locations that are agreeable to both parties.
  • Transparency - AAA provides clear arbitration agreements and the ability for each side to hire their own representation.
  • Just process - Arbitration allows the arbitrator to award the same relief as traditional litigation in a binding decision. 
  • Alternative to arbitration - Mediation and the ability to take the case to small claims court should be available in some cases.

Arbitration Gives you Control and Leverage

When ADT is alerted that you plan to pursue arbitration, they know it will cost them money out of pocket. Not only do they run the risk of losing the case, but they will also pay for their mistake(s) and the arbitration itself. This gives you more leverage with your demands. 

If ADT doesn’t meet those demands and you have a real complaint, Agruss Law Firm, LLC can help by representing you in arbitration where you will get a fair, just, and transparent hearing.

Control and Leverage Trigger Faster Settlements

Large companies like ADT don’t like the uncertainty and loss of control that comes with arbitration. Not only do they lose the advantage in the situation, but you’re on equal footing with them in the eyes of arbitration.

The first step in taking on ADT is to formally raise your complaint. Our lawyers at Agruss Law Firm, LLC can help you to do so. We will send a letter of demands to the corporate offices of ADT, letting them know that you’re ready to begin arbitration if a satisfactory resolution is not achieved. Typically, this is 30 days, but it will depend on your specific contract with ADT. 

Approximately 50% of cases will settle before proceeding to an arbitration hearing during this time. However, if ADT doesn’t offer a reasonable settlement within the appropriate time frame, the next step would be filing a case with AAA. Agruss Law Firm, LLC will not only put together the necessary paperwork for arbitration, but we will also help you take the next steps in the arbitration process. 

UDAAP and Arbitration

UDAAP is an acronym representing laws that prohibit Unfair, Deceptive, or Abusive Acts or Practices in the context of trade or business. This includes misrepresentation, deception, false advertising, or false promises. These laws emerged following the Dodd-Frank Wall Street Reform and Consumer Protection Act that was enacted in response to the 2008 financial crisis. The ultimate goal with these laws is geared towards protecting consumers involved in financial transactions, educating consumers on their rights, and allowing them access to information and resources to best inform their decisions.

UDAAP laws are regulated by two organizations: the Consumer Financial Protection Bureau (CFPB) and the Federal Trade Commission (FTC). The FTC expanded the initial UDAAP laws in 2004 to include unfair and deceptive acts and practices. Some standards for unfairness, in particular, include if it causes or is likely to cause substantial injury to consumers, the injury is not reasonably avoidable by consumers, and the injury is not outweighed by countervailing benefits to consumers or to competition.

Every state has UDAAP laws, which can vary widely. However, the lawyers at Agruss Law Firm, LLC understand these laws and can use them to get compensation for deceptive practices, representing consumers throughout the country in cases of arbitration at no cost to them. The company will not only pay the consumer, but they will also pay my fees as well. The consumer will never pay me a cent.

If you’re dealing with an issue with ADT, you might try filing a complaint with the BBB or the customer service team with ADT. Unfortunately, these avenues won’t always lead to a successful resolution for you, the customer. Instead, you may want to consider an experienced arbitration lawyer to take on your case. 

Arbitration is a very useful tool for resolving disputes, and Agruss Law Firm, LLC can help. With our expert guidance, we bring the big companies to the table and provide the support needed to get your bills corrected, credit reports fixed, improper fees refunded, and more. Let us pick up the sword for you; you have nothing to lose.

How Do I File a Complaint Against ADT?

We will use your state’s UDAAP law to file a complaint in Arbitration on your behalf at no cost to you. UDAAP laws include misrepresentation, deception, false advertising, or false promises. Under your state’s UDAAP law, you are likely entitled to money damages for your actual damages. Plus, the other side will pay our fees and costs. You will not pay us a penny. These laws emerged following the Dodd-Frank Wall Street Reform and Consumer Protection Act that was enacted in response to the 2008 financial crisis. The ultimate goal with these laws is geared towards protecting consumers involved in financial transactions, educating consumers on their rights, and allowing them access to information and resources to best inform their decisions.

What Our Clients Say About Us

Agruss Law Firm, LLC has over 1,090 outstanding client reviews on our website, an A+ BBB rating, and over 155 five-star reviews on Google. Here’s what some of our clients have to say about us:

“Michael Agruss handled two settlements for me with great results and he handled them quickly. He also settled my sister’s case quickly and now her debt is clear. I highly recommend Michael.”

“Agruss Law Firm was very helpful, they helped me solve my case regarding the unwanted calls. I would highly recommend them. Thank you very much Mike Agruss!”

“Agruss Law Firm was very helpful to me and my veteran father! We were harassed daily and even called names for a loan that was worthless! Agruss stepped in and not only did they stop harassing, they stopped calling altogether! He even settled it so I was paid back for the problems they caused!”

We are proud to serve our fellow citizens in arbitration cases. We see you as a person, not just a client – and that makes us better at the work we do. We listen. We learn your story. And, as we help you get the money you deserve, we go above and beyond in a way most law firms never could and never would. Because we’re not just lawyers. And you’re not just a client. We’re friends, neighbors, family. We’re all people and here at Agruss Law Firm, we put People, First.

Helping our clients is about counseling, advocating, and ultimately solving problems. With years of experience successfully representing the people, not the powerful, we will get you the compensation you’re entitled to. Our unique formula has earned us over 1090 outstanding client reviews on our website, an A+ BBB rating, and over 165 five-star reviews on Google. Call 888-572-0176, e-mail us at [email protected], or schedule a meeting with us here. We’re here 24/7.

Share Your Complaints Below Against ADT

We encourage you to post your complaints about ADT. Sharing your complaints against this big company can help other consumers understand what to do when they have problems with this company. Sharing your experience may help someone else!

Phone Numbers Used By ADT Security Services

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Submitted Comments

My mother had ADT service for 15 years. As she is 89 years old and in poor health, it came time for us to move her to our location. We moved her leaving her house empty. I wanted to keep the alarm system so as to protect her house (til we could sell it). We had an "inside" camera but no longer would need it, so I contacted ADT to see if we could just move the camera to the an outside view. They , of course, said no problem. I set up an appointment for the service person to come for the change. I decided to add an additional camera as well. Unbeknownst to me, this action resulted in a complete new contract starting again on the date of the camera installations. I only "oked" the installation "digitally" and again, was not told that a new contract would be issued. I even told ADT upon our request that we would be selling the house shortly. We just recently sold the house (Aug of 21)and I went about cancelling all the utilities in Mother's name. No problem til I get to ADT. They said, over the phone, that it would take a month to cancel the service (thus charging an additional month's service) and that there would be approximately a $750 cancellation charge for "breaking" the contract. I informed the person that I did not "renew" a contract, only added cameras to our 15 year service. After being handed over to at least 4 different "supervisors" I was eventually disconnected completely. I just received a bill from them (ADT) yesterday for the total of $1288.38. ($60.82 for Sept21 services even though I called to cancel in Aug and $1277.56 for contract cancellation (Jan 1 2024). Again, we have had their service for over 15 years prior so there was absolutely no need in a contract renewal. My Mother is very easy to upset and this nonsense has her emotionally distraught. She has always maintained an excellent credit rating and, even though she's 89 years old and doesn't buy anything on credit anymore, she still doesn't want a needless stain on her ratings. I assured her I would find a way to resolve this without being extorted by Adt and I hope you all are the answer. Thank you for your assistance. BH

ADT Keeps calling, they provided service for a company i used to work for but that filed bankruptcy. i was the office manager and now they want me to pay what was owed.

Michael Agruss Headshot

Hi Tonya. Was ADT in the bankruptcy agreement? What type of bankruptcy was issued for the company? Were you part owner of the business? I am going to give you a call to get some more details from you so we can determine if ADT has a legal leg to stand on. You can also reach me sooner at 312-224-4695. Thanks, Mike

I had been attempting to contact the ADT rep. for months regarding my account and services since we were receiving bypass notices to our home... we have not received a callback in months from the rep. or any paperwork. We decided to go with another company so I have called the 1-800 number to file a complaint and advise that we don’t feel protected and the rep./ subsidiary location has not returned our calls... they informed us that we have a 2 more years left on a contract that we did nit agree to... I was given a flyer for ADT $59.99 monthly NOT 3 years. The Rep that showed up at our house when we first closed (11 months) said that we only needed to sign for the equipment and for authorization to charge my debit card. I explained that they rep. has not returned our calls; has not provided any documentation. We have not received any service for the bypass issue. The ADT Rep took advantage of our kindness and the fact that we were new home owners.

Michael Agruss Headshot

Hi Micha'el. It sounds like ADT dropped the ball in providing you with proper service and now they're trying to charge you for their issues. I would be angry as well. I will contact you or you can contact me sooner at [email protected] or 312-224-4695. Thanks, Mike

I was told by a agent over the phone, and person who installed the alarm system i had 90 days to cancel , when i asked for a paper contract it stated to that i would it through a email. I signed a electron keyboard that the installation person had with a few days the system started acting up and every time i called i switchover and over to different people. I then asked for a cancellation, and it was stated the i sign a 3yr contact and would have to it in full. Please help me the contract they emailed me not legible to see. Please help me.

Michael Agruss Headshot

Hi Carmel. Can you send the contract you received from ADT over to my office? I would like to look it over. Typically ADT Services has an arbitration agreement that you agreed to by signing up with them, which we can discuss over the phone in more depth. I will give you a call and we can work on this together. Thanks, Mike

Hi my name is John I’ve been a customer for the past 5 years I’ve recently call adt to change my account from my personal name to my business name witch is at the same address Till this day not his was done to the account but i still received an invoice of $237.86 for an installation that never happened The bill still coming under my name not my business name A representative from adt came to my home and walked around but did not install anything because we had the system installed 5 years ago and has been working properly I called customer service and spoke to a lady call Tina she was not able to help So she transferred to the manager Ali with a very rude attitude and told me that I had to pay $90 because the guy just walked around my house to do an inspection So we went from an installation to an inspection in a matter of seconds The manager did not even know my business name in order to fix the problem She stated that it was an error on their part but I still had to pay the fee and she will not wave any fees She also said that if I cancel the service I will have to pay about $1000 to disconnect from the contract However the new contract should be under my business name I am so pissed off with this people is not funny how they try to rob us

Michael Agruss Headshot

Hi John. Thank you for sharing your story, it certainly helps other consumers to see that they're not alone or warns them of potential issues they might deal with. I would like to clear some things up in your story so I will call you to talk. It won't cost you a dime and we can discuss the best way in dealing with ADT Security Services. Thanks, Mike

I crawled through My dog door while my alarm Was on “away” And it did not alert us.

Michael Agruss Headshot

Hi Ansley. Is there a setting for pets on your security system? Occasionally, security systems do not alert to pets, only to people, depending on the type of system that is installed. Do you have your contract regarding the system you've purchased? If you'd like to discuss this further, give me a call at 312-224-4695. Thanks, Mike

ADT representative called me and said that I owed because of a breach of contract back in 2016 in the house that I had in Pennsylvania they told me they had sent me information in the mail which I now live in Virginia and they have never sent me anything in today they called me to tell me that I was being civil suit against I’m not sure what’s going on and I need to know

Michael Agruss Headshot

Hi Lynne. Sorry to hear you're having trouble with ADT Security Services. Under the FDCPA, the entity that owns the debt is required to provide you with proof that they have the right to pursue a lawsuit against you. Have they sent you this proof to your new address? I can reach out to you to discuss your case, and in the meantime you are welcome to contact my office at 312-224-4695 at a time that best works for you. We can work on figuring this out. Thanks, Mike.

I received (197) robocalls from ADT over a 4-5 month span in 2018. I did not give them permission to robocall me. I have all records of these calls.

Michael Agruss Headshot

Hi Tommy. Robocalls are strictly regulated under the FDCPA and there are things you can do to stop them. I would be happy to discuss this with you over the phone. I will give you a call or you can reach me at 312-224-4695. We will talk soon, Thanks! Mike.

Complaint Description: ADT is forcing me to sign a new contract to move or $450 to cancel current contract ADT is not allowing me to move my services without signing a new 36 month contract. This is not what I was told when I signed the initial contract in 2018. I was told that I could move the system with me since it is wireless. Then the guy told me they would need to send new equipment at an additional charge and up my price. This is completely UNACCEPTABLE. This is also NOT what I was advised yesterday. ADT knew I was a renter in 2018 when I moved in. ADT also knows that I am on disability. Trying to make me sign another contract is ridiculous an unethical when I'm in a contract currently and if I cancel I have to pay $450. The representative said the initial person that set up the system may have given "false " or "misleading information ". Please know and understand that stress induces my medical condition because I have autoimmune illnesses. I'm already in a flare which was just induced. This is undue harm and hardship. This is strong arming me into another contract. My new lease is 13 months, this means IF I sign another 36 month contract and I move again, ADT will make me sign another or charge $450 contract break fee. They also want to up my price and charge for additional equipment. I'm stuck!!! Your Desired Resolution: I want to know why this was not mentioned in the contract that I have listed. Why it was not mentioned in my recent calls regarding moving. Why ADT insists on forcing me and customers to sign a new contract as well as purchase new equipment rates increase. I want my contract cancelled at NO penalty at all!! Upon conversations with Carla on 6/31/2020, she stated in fact my rate could not be decreased but she would keep it where it was. She NEVER mentioned any new contract, charges or rate increases. I was told by ADT representatives that it is intentionally NOT in the contracts, it is on the website. I was “mis-informed” as to my relocation information when I signed the original contract. My questions to ADT were as follows: 1. Why is this information not in the contract 2. Why was I not informed on 3 calls prior 3. Why was I told at the I goal signing, when I disclosed I was a renter, that I could easily take the equipment because it is wireless at no charge 4. Why is ADT unlawfully forcing a cancellation situation because I have no choice but to move or forcing me to resign a new contract, pay a higher bill and pay equipment and shipping charges, especially knowing that I am only going to be renting again 5. Why is ALL of this not disclosed to potential ADT customers prior to the sale of ADT security products No one can answer these questions and the responses I received were all generic and strong arming me! ADT is unlawfully inducing or persuading the will of another person to enter into a contract, which becomes voidable at the option of the party whose consent was so induced. ADT failed to provide the relocation information in the contract. Reasons that can make a contract voidable include the following: Failure by one or both parties to disclose a material fact. A mistake, misrepresentation or fraud.

Michael Agruss Headshot

Hi Emmely. I can see why you are so frustrated and I'm sorry that dealing with ADT is causing you such stress. I would be happy to review your contract with ADT and discuss this matter further to see what options you may have. Feel free to send over your contract to my office at [email protected] I will give you a call or you can contact me at 312-224-4695 and we can discuss this at a time that best works for you. Thanks, Mike.