Skip to content

This is post 1018!


Creditors like Enterprise Rent-a-Car cannot harass you over a debt. You have rights under the law, and we will stop the harassment once and for all.


If Enterprise Rent-a-Car violated the law, you may be entitled to money damages and Enterprise Rent-a-Car will pay our fees and costs. You won’t owe us a dime for our services. Plus, some of our clients also receive debt relief and cleaned-up credit reports. You have nothing to lose! Call us today at 888-572-0176 for a free consultation.

Who is Enterprise Rent-a-Car?

Enterprise Rent-a-Car is an auto rental service based in Clayton, Missouri. Founded in 1957, Enterprise operates over 7,600 locations in more than 85 countries around the world but is not accredited by the Better Business Bureau (BBB).

Enterprise Rent-a-Car’s Address, Phone Number, and Contact Information

Enterprise Rent-a-Car is headquartered at 600 Corporate Park Dr, St. Louis, MO 63105. The customer service telephone number is 855-266-9565 and the main website is

Enterprise Rent-a-Car Lawsuits

If you want to know just how unhappy consumers are with Enterprise Rent-a-Car, take a look at the number of lawsuits filed against the agency on the Public Access to Court Electronic Records (“PACER”). PACER lists over 250 lawsuits involving Enterprise Rent-a-Car throughout the United States, and there are also likely hundreds of claims filed through the American Arbitration Association. Nowadays, most credit card companies have arbitration clauses, which mean that if you have a complaint with a credit card company, you must file your claim in arbitration. Arbitration limits discovery, is not public, has a limited appellate process, and, most importantly, is funded primarily by banks and big businesses. While it can be difficult to get a fair chance in arbitration, but the good news is we have filed hundreds of credit harassment cases in arbitration, and we know how to aggressively fight these cases against the big banks and businesses even when arbitration is necessary.

Enterprise Rent-a-Car Complaints

The Telephone Consumer Protection Act (TCPA) protects you from robocalls, which are those annoying, automated, recorded calls that computers make all day long. You can tell it’s a robocall because either no one responds on the other end of the line, or there is a delay when you pick up the phone before a live person responds. You can receive $500 per call if Enterprise Rent-a-Car violates the TCPA. Have you received a message from this agency that sounds pre-recorded or cut-off at the beginning or end? These are tell-tale signs that the message is pre-recorded, and if you have these messages on your cell phone, you may have a TCPA case against the agency.

The Electronic Fund Transfer Act (EFTA) protects electronic payments that are deducted from bank accounts. If Enterprise Rent-a-Car took unauthorized deductions from your bank account, you may have an EFTA claim against the agency. Enterprise Rent-a-Car, like most collection agencies, wants to set up recurring payments from consumers; imagine how much money it can earn if hundreds, even thousands, of consumers electronically pay them $50 – $100 or more per month. If you agreed to this type of reoccurring payment, the agency must follow certain steps to comply with the EFTA. Did Enterprise Rent-a-Car continue to take electronic payments after you told them to stop? Did they take more money from your checking account than you agreed to?  If so, we can discuss your rights and a potential case under the EFTA.

The Fair Credit Reporting Act (FCRA) works to ensure that no information reported to your credit report is false. In essence, it gives you the right to dispute those inaccuracies that you find on your credit report. We’ve handled many cases in which a debt collection agency reported debt on a consumer’s credit report to obtain leverage over the consumer. If Enterprise Rent-a-Car is on your credit report, they may tell you that they’ll remove the debt from your credit report if you pay it; this is commonly known as “pay for delete.” If the original creditor is on your report rather than the debt collector, and you pay off the debt, both entities should accurately report this on your credit report.

Several states also have laws to provide their citizens an additional layer of protection. For example, if you live in California, Florida, Michigan, Montana, North Carolina, Pennsylvania, Texas, or Wisconsin, you may be able to add a state-law claim to your federal law claim above.  North Carolina, for example, has one of the most consumer-friendly statutes in the country: if you live in NC and are harassed over a debt, you may receive $500 – $4,000 in damages per violation. We work with a local counsel in NC and our NC clients have received some great results in debt collection harassment cases. If you live in North Carolina and are being harassed by a debt collector, you have the leverage to obtain a great settlement.

How do we Use the Law to Help You?

We will use state and federal laws to immediately stop Enterprise Rent-a-Car’s debt collection. We will send a cease-and-desist letter to stop the harassment today, and if Enterprise Rent-a-Car violates the FDCPA, EFTA, FCRA, or any state law, you may be entitled to money damages. For example, under the FDCPA, you may receive up to $1,000 in damages plus actual damages. The FDCPA also has a fee-shift provision, which means the debt collector will pay your attorneys’ fees and costs. If you have a TCPA case against the agency, we will handle it based on a contingency fee and you won’t pay us a dime unless you win.


We have helped thousands of consumers stop phone calls.  We know how to stop the harassment and get you money damages. Once again: you will not pay us a dime for our services. We will help you based on a fee-shift provision and/or contingency fee, and the debt collector will pay your attorneys’ fees and costs.

What if Enterprise Rent-a-Car is on My Credit Report?

Based on our experience, some debt collectors may credit-report, which means one may mark your credit report with the debt they are trying to collect. In addition to or instead of the debt collector, the original creditor may also be on your credit report in a separate entry, and it’s important to properly identify these entities because you will want both to update your credit report if or when you pay off the debt.


If Enterprise Rent-a-Car is on your credit report, we can help you dispute it. Mistakes on your credit report can be very costly: along with causing you to pay higher interest rates, you may be denied credit, insurance, a rental home, a loan, or even a job because of these mistakes. Some mistakes may include someone else’s information on your credit report, inaccurate public records, stale collection accounts, or even being a victim of identity theft. If you have a mistake on your credit report, there is a process to dispute it, and my office will help you obtain your credit report and dispute any inaccurate information.


If a credit reporting agency violates its obligations under the Fair Credit Reporting Act (FCRA), you may be entitled to statutory damages up to $1,000, and the credit reporting agency will be required to fix the error. The FCRA also has a fee-shift provision, which means the credit reporting agency will pay your attorneys’ fees and costs. You won’t owe us a dime for our services. We have helped hundreds of consumers fix inaccurate information on their credit reports, and we’re ready to help you, too.

What Our Clients Say About Us

Agruss Law Firm, LLC, has over 830 outstanding client reviews through Yotpo, an A+ BBB rating, and over 110 five-star reviews on Google. Here’s what some of our clients have to say about us:

“Michael Agruss handled two settlements for me with great results and he handled them quickly. He also settled my sister’s case quickly and now her debt is clear. I highly recommend Michael.”

“Agruss Law Firm was very helpful, they helped me solved my case regarding the unwanted calls. I would highly recommend them. Thank you very much Mike Agruss!”

“Agruss Law Firm was very helpful to me and my veteran father! We were harassed daily and even called names for a loan that was worthless! Agruss stepped in and not only did they stop harassing, they stopped calling all together!! He even settled it so I was paid back for the problems they caused!”

Can Enterprise Rent-a-Car Sue Me?

Yes, Enterprise Rent-a-Car can sue you. Enterprise Rent-a-Car can hire a lawyer to file a breach of contract lawsuit against you for the underlying debt, fees, and costs. If you’ve been sued by Enterprise Rent-a-Car, do not ignore the lawsuit; you may have defenses. If you ignore the lawsuit, the default will be entered and the agency may seek to garnish your wages. If you receive notice of a lawsuit, contact an experienced attorney as soon as possible, even if you intend to represent yourself pro se. If Enterprise Rent-a-Car has threatened to sue you, contact Agruss Law Firm as soon as possible; we’re here to help.

Can Enterprise Rent-a-Car Garnish My Wages?

Yes, if Enterprise Rent-a-Car has a judgment entered against you. If Enterprise Rent-a-Car is currently garnishing your wages or threatening to do so, contact our office as soon as possible.

Enterprise Rent-a-Car Settlement

If you want to settle a debt with Enterprise Rent-a-Car, ask yourself these questions first:

  1. Do I really owe this debt?
  2. Is this debt within the statute of limitations?
  3. Is this debt on my credit report?
  4. If I pay this debt, will Enterprise Rent-a-Car remove it from my credit report?
  5. If I pay this debt, will the third-party debt collector remove it from my credit report?
  6. If I pay this debt, will I receive written confirmation from Enterprise Rent-a-Car confirming the payment and settlement terms?

These are not the only things to consider when dealing with debt collectors. We are here to help you answer the questions above, and much more. Whether it’s harassment, settlement, pay-for-delete, or any other legal issue with Enterprise Rent-a-Car, we at Agruss Law Firm are here to help you.

Top Debt Collection Violations

Debt collection laws provided a laundry list of what collectors can and cannot do while collecting a debt.  Based on our years of experience handling thousands of debt collection harassment cases, here’s what collection agencies most often to do to violate the law.

  1. Called you about a debt you do not owe.
  2. Called you at work after you told them you cannot receive calls at work.
  3. Left you a message without identifying the company’s name.
  4. Left you a message without disclosing that the call is from a debt collector.
  5. Called third parties (family, friends, coworkers, or neighbors) even though the collection agency knows your contact information.
  6. Disclosed to a third party (family, friends, coworkers, or neighbors) that you owe a debt.
  7. Contacted you after you said stop calling.
  8. Threatened you with legal action (such as a lawsuit or wage garnishment).
  9. Called you before 8:00 AM or after 9:00 PM.
  10. Continued to call you after you have told the collector you cannot pay the debt.
  11. Communicated (phone or letter) with you after you filed for bankruptcy.
  12. Failed to mark the debt on your credit report as disputed after you disputed the debt.

Frequently Asked Questions

  1. Do I have to pay your fees and costs for helping me with my consumer rights case? No. We handle consumer rights cases based on a fee-shift provision and/or a contingency fee. That means, either the other side pays your fees and costs, or we take a percentage of your recovery.  Whether it’s a fee-shift case or a contingency-fee case, we don’t get paid unless you get paid, and you’ll never owe us a penny for our time.
  2. What are the damages under the Telephone Consumer Protection Act? You can get $500 per robocall, or $1,500 per robocall if the robocalls were willful.  In any type of settlement, oftentimes Defendants pay much less than $500 per call.  However, if there are 50 calls at issue, even at $250 per call, your case could settle for $12,500.00.
  3. Are there state laws that protect me from original creditors? Yes! Several states also have laws that provide their citizens an additional layer of protection. For example, if you live in California, Connecticut, Florida, Kansas, Massachusetts, Michigan, Missouri, Montana, North Carolina, Nevada, Oklahoma, Pennsylvania, Texas, and Wisconsin, you have additional state-law rights.
  4. What type of debt is covered under state laws that protect me from original creditors? Only consumer debt, such as personal, family, and household debts.  For example, the money you owe on a personal credit card, an auto loan, a medical bill, or a utility bill.  State laws usually do not cover debts you incurred to run a business, or debts regarding unpaid taxes, or traffic tickets.
  5. Does the Fair Debt Collection Practices Act apply to banks or credit card companies? No. Only third-party debt collectors are bound by the FDCPA. That is, original creditors, such as credit card companies and banks are not bound by the FDCPA.
  6. Are mistakes on credit reports common? Yes!  Are you one of the 40 million Americans that have a mistake on their credit report?  Mistakes on your credit report can be very costly.  Along with causing you to pay higher interest rates, you may be denied credit, insurance, a rental home, a loan, or even a job because of these mistakes.  Some mistakes may include someone else’s information on your credit report, inaccurate public records, stale collection accounts, or maybe you were a victim of identity theft.
  7. What do I do if I have a mistake on my credit report? If you have a mistake on your credit report, there is a process to dispute them.  My office will help you pull your credit report and dispute any inaccurate information. If a credit reporting agency violates its obligations under the Fair Credit Reporting Act (“FCRA”), you may be entitled to statutory damages up to $1,000.00, plus the credit reporting agency will be required to fix the error. The FCRA also has a fee-shift provision.This means, the credit reporting agency pays your attorney’s fees and costs. Therefore, you will not pay me a penny for my time. To speed up the process, please get a free copy of your credit report at You can also learn more about the FCRA and your rights at

Share Your Complaints Against Enterprise Rent-a-Car Below

We encourage you to post your complaints about Enterprise Rent-a-Car. Sharing your complaints against this agency can help other consumers understand what to do when this company starts calling. Sharing your experience may help someone else!


If you are being harassed by Enterprise Rent-a-Car over a debt, you may be entitled to money damages – up to $1,000 for harassment, and $500 – $1,500 for illegal robocalls. Under state and federal laws, we will help you based on a fee-shift provision and/or contingency fee, which means the debt collector pays your attorneys’ fees and costs. You won’t owe us a dime for our services. We have settled thousands of debt collection harassment cases, and we’re prepared to help you, too. Contact Agruss Law Firm at 888-572-0176 to stop the harassment once and for all.


Submitted Comments

1 year ago
Enterprise is charging me $24000 for a vehicle that someone else wrecked. The person who wrecked the car was the insurance policy holder and the rental was given to him by his insurance while his car was at the shop. Enterprise has threatened me to send me to collections just because my debit card was used for the rental for the security deposit
Michael Agruss
1 year ago
Hi Eymen. I'm sorry to hear that you're being targeted due to the actions of someone else when you were just being a good friend by allowing this other person to use your debt card for the security deposit. I'm sure it is frustrating and probably frightening, but I will give you a call to discuss how to deal with this and what options you could have. I look forward to speaking with you. Thanks, Mike
12 months ago
Enterprise sent my family text messages stating i was wanted and that i will go to jail if i dont return vehicle. I was still paying rental thru text w a manager. He asked for my bank info thru text and gave it just so i can keep vehicle longer. I know they cant threatened me , or contact my family they even stated if i domt return vehicle which was returned the day before this text they said they will be contacting my family members and started listinv my family personal info like giving me name last name dob age threatening
Michael Agruss
12 months ago
Hi Diana. If you're paying for the rental, do you know why they're trying to make you bring the car back? Is it possible your manager did not pay for the vehicle as you had thought? You are correct that they cannot threaten you and if they are doing so, they could be violating your rights. Let's talk more and see if we can get this fixed for you. Give me a call at 888 572 0176. Thanks, Mike
7 months ago
I am being pursued for damages to the car that didn’t happen under my care. The day when I was renting it upon inspection I mentioned it to the renting agent that the vehicle had some dents and damages and if that is problematic. The agent responded “No” he assured me it was fine and there wasn’t anything else that needed done. After a month, I returned the vehicle just having 28 miles in the car, not having a single incident. After 5 days I got a message that the damage claim department is pursing charges against me for hail damage on the vehicle. I got misled and manipulated by the agent who rented me the vehicle that I didn’t need to do anything and now I am being held responsible. I’m afraid time is running out on me and they will take legal actions against me and gave me a final notice to pay.
5 months ago
Enterprise Rental Car out of Moab Utah has violated my rights, slandered me, caused me to be harassed and threatened. Has hinder my entire life! Harming my freedom, my ability to work and get work, has harmed my reputation, harming all aspects of my life, child custody, criminally, socially, +++++++. . Caused so much harm and at an already difficult time during the beginning of the pandemic! With it still continueing on thanks to Grand County Moab Utah law enforcement and court system illegally helping, backing and aiding Enterprise in filing, presuing and continuing on with fraudulent, corrupt information, acts and charges to DESTROY MY LIFE! I had been a customer if enterprise since 2000. In 2020 I was and still am a Colorado resident, doing self contracted work on the Western slope (between Aspen Co to Moab Utah). I was having vehicle issues on top of life issues and the pandemic causing financial issues. In June while in Moab Utah working, my mom offered to help me rent a car, so I could be able to get my vehicle fixed and still be able to work , live and be ok. . So we rented a vehicle from the Moab, Utah office in her name, she lives in Moab, as she had a major credit card. We did not know I could have rented it with my debt card at that time. Yet we also had me on there, with my Colorado address and Colorado CDL. Two weeks went by and we found out I could rent a car my self without my mom having to have her card as a liability and they said I could use my debt card. So went and closed out that contract and started my own. So I ended up doing a few extensions , then decided to extend it out to a monthly rental, as I was given extended rental rates from weekly to bi weekly to a monthly amount. My vehicle took longer than expected so by the time it was ready I just decided I would finish out the second month . As it being the best situation, cost wise, wear and tear and just to be content and finish out the project I had going on in Moab. I was contacted by Moab Sheriff Palmer on Aug 11 2020 in regards to an over due car rental, that was (or by the end of conversation was going to be) listen stolen. Which I did not believe I was past the return date and also very thrown off by why the Sheriff is contacting me and not Enterprise. Let alone Sheriff in Moab, as I lived and Enterprise had my Colorado address and license information. The officer then went on to state the car in question is one my mom rented. Which she had rented after us renting together so I was confused. I let the officer know I can find out although unsure if what he was speaking of exactly and why he would even be contacting me or knew if any information concerning my business with enterprise or my mom. I was in Colorado and informed the officer if this was the case it would still be some hours before having the ability to have the car back to Moab. He informed me if the car was back by 6:30pm that they would not list it stole thru NCIC. I let him know I will see about car in question and try to get it there or let him know. So this being very strange, illegal, harassing and just seemed to be not right. I tried contacting enterprise to verify return dates, as I had been extending it through phone or email. Also tried contacting my mom and figuring out what was going on while in the middle of a job. Since I was not seeming to get a response, just decided I would head back over as I had a job bid to do in the after noon on the 12th in Moab. So I lleft enterprise message that I was running behind that day and hoping to catch someone there at 630 pm to speak with metioning the officer and my confusion on not believing I was late yet. .. So as I pull into enterprise, seeing employees are still there, also seeing two sheriff trucks there, I just figuring they clearing the issue or what not. I go to get out and speak with enterprise, waved at officers, turn to get my bag and keys out of car . Next thing you know the officers are right there officer Palmer slamming me up against the rental car arresting me for car theft. !!!!! Officer threatening me to not resist or get more charges, talking crap to me like some of us have to pay for our cars, and just acting like I was a piece of crap.. changing what he initially said if car to had been even late. Saying different dates it was due back or listed .. . All the while enterprise employees watching this go on. So I am handcuffed and put in back of truck, as officers gain control of keys and vehicle.. laughing and joking to one another n employees that are now coming out of building. Like I am just a worthless criminal. A local tow truck owner stops and speaks with officers about no longer being needed obviously as the car is brought back.. Then both officers and a third officer joins in searching the rental. I was then booked, searched, questioned, shit talked and held captive till I could make bail I believe on the evening of 12th????? After being released I contacted corporate and got my receipt, made complaints, as come to find óut my rental was not due until Aug 13 the 2020. . Also this information of me stealing a rental car was published on the front page of Moabs newspaper. Which in turn was on Facebook . Causing it to be put onto a fb group site (bitchen Moab) where multiple people read it formed an opinion, judging, expressing hatred and threats about me.. all that going on while I was in jail.. then all of the post and comments deleted and fb group named changed to bitchen boasting ? Moab or something before I was out and able to see it! I requested a jury trial from day one and continue to request that. As it is still yet to see trial, as they continue to violate my rights continuing it, trying to get me to take a plea. Also since this has caused me to loose work, plus my whole life, I have a court appointed attorney, well attorneys , as was able to let the first one go as they are not truly trying to fight for me at all! Also March 22 2022 was arrested what looked like the exact same charges (like I just committed them) although told it was a failure to appear. Forfeiture of bail. As they tracked(?) That case with an obstruction of justice case (arrested Aug 20 2020 -- 9 days after car) saying I failed to appear . Which I did not my court appointed was at court it was just another continued (6th) pre schedule hearing... Which my attorney did not even have to be at per rule 13 I believe .. Had to pay another $1000 surety to get out like 3-4 days later when I could get the money. Monday I have continually been harassed since.
4 months ago
Hi, my name is Eric and I am deaf. Just want to ask what is my rights to protect myself. My car was totally like week ago. I been using rental for like 2 weeks after insurance stop pay. I been talked to risk management but branch Manger keep harassment me while I speak to risk management. They keep said I need to pay them money to keep car. I told them I will return it on either Tuesday and Wednesday. They said ok but still harassment me like everyday. I need rental due to work kids school and more. While my another suv to get fixed so it can be back on the road again. Just ask what my rights is about it??
3 months ago
My husband andI picked up a vehicle in Vermont in order to drive to Boston to catch a flight the next day, upon picking up the vehicle they told him they were “short staffed to pick the vehicle from the lot, make sure the gas is full and your free to go” there was no one outside or check out forms to be completed. It was noted to have several marks and scratch on the vehicle which my husband took photos of thankfully. We drove the car to Boston the next morning and dropped it off. The women that checked us in was very surprised by the vehicles condition and inquired about it, we told her we had photos and showed her what we had. She looked under the car (which we did not originally do) and noticed a crack on the black trim of the front bumper, asked if we had a photo of that and we told her no we didn’t look underneath the car. She then proceeded to take photos. Fast forward a few days later we get a request to bill our insurance for the damage, we refused to provide them with the information because we did not cause any. It’s been over 1.5 months now and they have even billed us for the scratches and dents we have pictures of. We have went back and forth with them and sent them the pictures we have that they requested. We have requested to have a log of previous 3 rentals and the 3 after ours with photos and reported damages of the car. They have refused to provide any information to us and have told us that they will be sending us to collections if we do not comply. When we told them we will not pay for damage we did not cause they are trying to settle with us for a lower fee than originally billed but we do not feel like we should have to pay anything because we did not do it.
3 months ago
Enterprise criminal charges are as follows, I initially picked up the vehicle per reservation with my GEICO mobile app and confirmed with GEICO agent. This was a reimbursement rental per my insurance policy. At time of rental it was an open rental contract pending outcome of my insurance claim. At the confirmation of acceptance of the settlement agreement insurance adjuster closed their portion of financial reimbursement I was informed that I could maintain the rental at the rate that GEICO has with Enterprise and could keep it as needed while I was waiting for my title to be delivered from Carson City. Enterprise contacted me via telephone I missed their call at work and returned their call left a message. Reviewed another call informing me that they attempted to charge my credit card over the 50 deposit that was held and it rejected the payment for the amount they attempted. They left another message stating that they wanted the vehicle returned by end of day and when I got off work I had a coworker follow me to drop off the car at the location that I picked up from. Upon exiting the vehicle I locked keys and my IPhone 13 Pro Max Graphite color with 264 of data costing over 1400 on the drivers seat. The vehicle parked directly in front of their glass doors on the north facing side of their property. I returned at approximately 8:45 am to retrieve my phone and settle the bill with them and was told that they neither had my phone nor did they have the car. I informed them that it was dropped off night before and they said I needed to worry about my bill instead of my phone. I was in a complete devastation with loss of phone and a series of unfortunate events occurred as a result. I was not able to locate my phone with the find my iPhone feature as whom everyone had it turned it off. I was locked out of all my accounts even email. Please help me with this.

We are listening

We will respond to you at lightning speed. All of your information will be kept confidential.

Form successfully submitted!