Skip to content

my Sallie Mae/Navient account

Michael Agruss

Written and Reviewed by Michael Agruss

  • Managing Partner and Personal Injury Lawyer at Mike Agruss Law.
  • Over 20 years of experience in Personal Injury.
  • Over 8000+ consumer rights cases settled.
  • Graduated from the University of Illinois Chicago School of Law: Juris Doctor, 2004.

Upon attempting to log into my Sallie Mae/Navient account to pay my monthly bill I received an error message informing me that my request to log in could not be processed online, and that I would need to contact customer service. After waiting on hold with customer service for over 20 minutes, and having the call disconnected twice for no apparent reason, I finally spoke with a customer service rep who informed me that my online access had been blocked due to the fact that my co-signer had filed for bankruptcy. My co-signer’s bankruptcy had been filed well over a year ago, and I had been making timely payments on this loan online with no difficulties up until this point. When I requested to have this block removed from my account I was informed that Customer Service would be unable to do so, or allow payments by phone, and that from now on I would need to send in all payments by check. I do not feel that it is fair to block access to my account history, and ability to make payments simply due to that fact that my co-signer filed for bankruptcy a year ago, as this has not effected the loan at all. Especially since all payments on this account have been made on time by me personally.

Submitted Comments

No Comments submitted yet. Sharing your story will help others!

We are listening

We will respond to you at lightning speed. All of your information will be kept confidential.

Form successfully submitted!