Upon attempting to log into my Sallie Mae/Navient account to pay my monthly bill I received an error message informing me that my request to log in could not be processed online, and that I would need to contact customer service. After waiting on hold with customer service for over 20 minutes, and having the call disconnected twice for no apparent reason, I finally spoke with a customer service rep who informed me that my online access had been blocked due to the fact that my co-signer had filed for bankruptcy. My co-signer’s bankruptcy had been filed well over a year ago, and I had been making timely payments on this loan online with no difficulties up until this point. When I requested to have this block removed from my account I was informed that Customer Service would be unable to do so, or allow payments by phone, and that from now on I would need to send in all payments by check. I do not feel that it is fair to block access to my account history, and ability to make payments simply due to that fact that my co-signer filed for bankruptcy a year ago, as this has not effected the loan at all. Especially since all payments on this account have been made on time by me personally.
my Sallie Mae/Navient account
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