Navient’s website continues to provide inaccurate information

Navient’s website continues to provide inaccurate information on payments due. For the second month in a row, I have called to voice my concerns that “a past due!” amount has shown up on my account when in fact their “past due!” amount reflects my current payment due and future payment due. Not wanting to be late on payments, I have overpaid on my account. It’s very unconvenient that I cannot log on to my account and see my current amount due. If I am one day late on my account, they post a past due! amount that reflects the current amount due and the next month payment as well. For those on a fixed monthly budget, this could be quite inconvenient. To find out how much my monthly payment actually is, I have to call their customer support line which takes about 10 minutes just to talk to someone on the phone. In addition, when I make a payment, it takes 2-4 days for their website to update that a payment has been made, show up on my bank account, and receive an email receipt of payment. I have double paid on my account because of their delay. Every other bill I pay accomplishes at least one of the three I listed above. I shouldn’t have to call and find out if I actually made a payment or not, something should post somewhere. Most of us rely on online banking to monitor expenses, I don’t balance a checkbook. I have asked repeatedly to speak with someone who has ability to solve the problem or just make a simple change on their website and have delt with extremely rude representatives including a rep named Trent who cut me off numerous times and even used the phrase, “Are you just calling to complain?”