receiving mail from Navient

Despite repeated attempts to resolve this billing issue, I still am not receiving monthly statements from Sallie Mae, my school loans have no longer been deferred, accruing interest as a result. While in deferment, I had no issues receiving mail from Sallie Mae. I have eight pay stubs from stipend checks mailed to me from Sallie Mae that can attest to this fact. That said, once I stopped attending school, I no longer received any such communication from Sallie Mae. In this time, I have repeatedly called their offices in numerous attempts to rectify this issue. I have spoken with Michele, Briana, Brandy, Brian, and Gerry. Initially, a representative informed me that I was enrolled in paperless billing. This resulted in the absence of traditional mail communications. I was then informed that this paperless option had been nullified. This change however, did nothing to alleviate this issue. I called three more times in as many weeks, and every time I spoke with a representative, I was informed that the aforementioned change had not gone through. Due to this glitch, this representative opted to delete my online account and email information, the hope being that billing would thereby default to traditional mail. The issue however, remained. Over the next few months, I continued to receive email communications from Sallie Mae instructing me to log in to view my account and make payments. However, because the previous representative had deleted my account, I could no longer log in to view this information. Furthermore, every time I called Sallie Mae, I was given different, yet equally incorrect, information. Sometimes my last name was wrong, sometimes the address. Sometimes the address was correct, but this postal code was not. Often times a representative could access my email information, despite having it deleted; sometimes it still listed me under the “paperless billing” option. This information seems to vary depending on to whom I was speaking. Every agent I speak to seems to have an “Aha!” moment, makes some entry of data on the computer, and assures me that this mix-up will never happen again. However, nothing ever changes. I am still not getting statements from this company. I do not understand why this is so difficult to do. I am concerned that this glitch will adversely affect my credit. I am at my wit’s end. If this complaint does not solve this issue, I don’y know what else to do. h, this representative opted to delete my online account and email information, the hope being that billing would thereby default to traditional mail.