BBVA Compass Bank
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Submit a Complaint filed by: Rafael3 months ago
I’ve opened an account last year in Montgomery,AL. And the teller who opened it and helped me for some reason mistakenly opened me a savings account, when I only wanted a checking account, also I specifically made mentioned that it needed to have Zelle as I bank with Bank of America as well where I have my “Savings account”. For my surprise when I got home that day and search Through the app it came to my attention that the app did not have Zelle at all, which at that point was disappointing. Also my card never arrived to my address, in which at that moment I’ve decided to keep banking with “Bank of america”. Unfortunately I did not know about my savings with BBVA and that it was set to withdraw monthly from my checking where I only had $40 to begin with, and was not keeping on track with that account at all, since The whole misunderstanding at the time I’ve opened my account. It came to my attention that I had a negative balance of -$117 more or less, in which it now doesn’t appear on my now “closed account”. I have made 3 attempts over the phone to pay the balances (all failed)