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Xfinity

Michael Agruss

Written and Reviewed by Michael Agruss

  • Managing Partner and Personal Injury Lawyer at Mike Agruss Law.
  • Over 20 years of experience in Personal Injury.
  • Over 8000+ consumer rights cases settled.
  • Graduated from the University of Illinois Chicago School of Law: Juris Doctor, 2004.


Creditors like Xfinity cannot harass you over a debt. You have rights under the law, and we will stop the harassment once and for all.

THE BEST PART IS…

If Xfinity violated the law, you may be entitled to money damages and Xfinity will pay our fees and costs. You won’t owe us a dime for our services. Plus, some of our clients also receive debt relief and cleaned-up credit reports. You have nothing to lose! Call us today at 888-572-0176 for a free consultation.

Who is Xfinity?

Xfinity is Comcast’s primary trade name for cable TV, internet, and telephone services; Comcast’s original “triple-play” services were officially remarketed as “Xfinity” starting in 2010. Comcast is America’s largest cable TV and home internet service provider, and 2nd-largest in the world by revenue, and is headquartered in Philadelphia, Pennsylvania.

Among Comcast’s many legal battles regarding unlawful/improper business services are a recent July 2019 ruling in a case filed by the Washington Attorney General, which found that Comcast had deceived consumers in the state “455,000 times” by “enrolling customers into a Service Protection Plan (SPP) without their consent – sometimes after the customer specifically denied enrollment – or misrepresenting or failing to disclose the SPP’s costs.” Comcast paid an unknown amount in restitution and over $9 million in penalties.

Comcast’s Address, Phone Number, and Contact Information

Comcast is headquartered at 1701 John F. Kennedy Boulevard, Philadelphia, PA 19103-2838. The customer service telephone number is 800-266-2278 and the main website is www.xfinity.com/

Phone Numbers Used by Xfinity

Like many creditors, Xfinity may use many different phone numbers to contact debtors. Here are additional numbers Xfinity may be calling you from:

  • 208-646-8795
  • 209-479-7626
  • 212-077-4568
  • 323-306-4649
  • 617-861-6631
  • 844-432-1116
  • 855-204-1827
  • 866-587-8592
  • 888-966-7794
  • 916-264-9840

Xfinity Lawsuits

If you want to know just how unhappy consumers are with Xfinity, take a look at the number of complaints consumers have made online. Nowadays, most original creditors, credit card companies, etc. have arbitration clauses, which means that if you have a complaint against that company, you must file your claim in arbitration. Arbitration limits discovery, is not public, has a limited appellate process, and, most importantly, is funded primarily by the banks and big businesses. While it can be difficult to get a fair chance in arbitration, the good news is we have filed hundreds of credit harassment cases in arbitration, and we know how to aggressively fight these cases against the big banks and businesses even when arbitration is necessary.

Xfinity Complaints

The Telephone Consumer Protection Act (TCPA) protects you from robocalls, which are those annoying, automated, recorded calls that computers make all day long. You can tell it’s a robocall because either no one responds on the other end of the line, or there is a delay when you pick up the phone before a live person responds. You can receive $500 per call if Xfinity violates the TCPA. Have you received a message from this agency that sounds pre-recorded or cut-off at the beginning or end? These are tell-tale signs that the message is pre-recorded, and if you have these messages on your cell phone, you may have a TCPA case against the agency.

The Electronic Fund Transfer Act (EFTA) protects electronic payments that are deducted from bank accounts. If Xfinity took unauthorized deductions from your bank account, you may have an EFTA claim against the agency. Xfinity, like most collection agencies, wants to set up recurring payments from consumers; imagine how much money it can earn if hundreds, even thousands, of consumers electronically pay them $50 – $100 or more per month. If you agreed to this type of reoccurring payment, the agency must follow certain steps to comply with the EFTA. Did Xfinity continue to take electronic payments after you told them to stop? Did they take more money from your checking account than you agreed to?  If so, we can discuss your rights and a potential case under the EFTA.

The Fair Credit Reporting Act (FCRA) works to ensure that no information reported to your credit report is false. In essence, it gives you the right to dispute those inaccuracies that you find on your credit report. We’ve handled many cases in which a debt collection agency reported debt on a consumer’s credit report to obtain leverage over the consumer. If Xfinity is on your credit report, they may tell you that they’ll remove the debt from your credit report if you pay it; this is commonly known as “pay for delete.” If the original creditor is on your report rather than the debt collector, and you pay off the debt, both entities should accurately report this on your credit report. 

Several states also have laws to provide their citizens an additional layer of protection. For example, if you live in California, Florida, Michigan, Montana, North Carolina, Pennsylvania, Texas, or Wisconsin, you may be able to add a state-law claim to your federal law claim above.  North Carolina, for example, has one of the most consumer-friendly statutes in the country: if you live in NC and are harassed over a debt, you may receive $500 – $4,000 in damages per violation. We work with a local counsel in NC and our NC clients have received some great results in debt collection harassment cases. If you live in North Carolina and are being harassed by a debt collector, you have the leverage to obtain a great settlement.

How do we Use the Law to Help You?

We will use state and federal laws to immediately stop Xfinity’s debt collection. We will send a cease-and-desist letter to stop the harassment today, and if Xfinity violates the FDCPA, EFTA, FCRA, or any state law, you may be entitled to money damages. For example, under the FDCPA, you may receive up to $1,000 in damages plus actual damages. The FDCPA also has a fee-shift provision, which means the debt collector will pay your attorneys’ fees and costs. If you have a TCPA case against the agency, we will handle it based on a contingency fee and you won’t pay us a dime unless you win.

THAT’S NOT ALL…

We have helped thousands of consumers stop phone calls.  We know how to stop the harassment and get you money damages. Once again: you will not pay us a dime for our services. We will help you based on a fee-shift provision and/or contingency fee, and the debt collector will pay your attorneys’ fees and costs.

What if Xfinity is on My Credit Report?

Based on our experience, some debt collectors may credit-report, which means one may mark your credit report with the debt they are trying to collect. In addition to or instead of the debt collector, the original creditor may also be on your credit report in a separate entry, and it’s important to properly identify these entities because you will want both to update your credit report if or when you pay off the debt. 

THE GOOD NEWS IS…

If Xfinity is on your credit report, we can help you dispute it. Mistakes on your credit report can be very costly: along with causing you to pay higher interest rates, you may be denied credit, insurance, a rental home, a loan, or even a job because of these mistakes. Some mistakes may include someone else’s information on your credit report, inaccurate public records, stale collection accounts, or even being a victim of identity theft. If you have a mistake on your credit report, there is a process to dispute it, and my office will help you obtain your credit report and dispute any inaccurate information.

REMEMBER…

If a credit reporting agency violates its obligations under the Fair Credit Reporting Act (FCRA), you may be entitled to statutory damages up to $1,000, and the credit reporting agency will be required to fix the error. The FCRA also has a fee-shift provision, which means the credit reporting agency will pay your attorneys’ fees and costs. You won’t owe us a dime for our services. We have helped hundreds of consumers fix inaccurate information on their credit reports, and we’re ready to help you, too.

Complaints against Xfinity

If you’re on this page, chances are you are just like the hundreds of consumers out there being harassed by Xfinity. Here are some of the BBB reviews and complaints against Xfinity:

  1. “I received a notice from a collection agency about a *Xfinity bill from the state of Indiana which I have never been to in my life. I have lived in California for 39 years and sent them that information but they will not drop the harassment by mail and threats to me.”
  2. “I called Xfinity to transfer service from my old address to my new address. I was told that they did not offer service at my new address and that I would not be responsible for cancellation fees. I received my bill on March 5, 2020 for $280.68 which includes $140 for cancellation fees. I was told twice that I would not be responsible for cancellation fees.”
  3. “I was lied to several times about payment arrangements, I made an arrangement exactly like the agent told me and my services were still interrupted, I called Xfinity back and they acknowledged the mistake, but would not fix the issue or provide me with any info on who to complain to in their department.”
  4. “I speak English and only English. At some point after signing up for service, Comcast began to send me months bills in Spanish. I do not speak or read Spanish. I moved and canceled service in February 2019. I have begged and pleaded multiple times for Comcast to send my final invoice in English so that I can read it and know what I am paying. To date, they have refused and have now turned the account over for collections. It should not be this difficult to obtain an invoice in English.”
  5. “Xfinity sold a service to someone claiming to be me and I received a bill years later with the service being installed in a house and town I never lived in or owned. They are making me jump through hoops to prove it wasn’t me but they didn’t jump through hoops to prove the person who purchased the service was who they said they were. They refuse to remove the bill out of my name because of their mistake. They need to make this right and fix their problems and not put it on me. I want the bill removed from my name immediately and them to make sure this doesn’t happen to other customers.”

What Our Clients Say About Us

Mike Agruss Law has over 1,000 outstanding client reviews on our website, an A+ BBB rating, and over 135 five-star reviews on Google. Here’s what some of our clients have to say about us:

“Michael Agruss handled two settlements for me with great results and he handled them quickly. He also settled my sister’s case quickly and now her debt is clear. I highly recommend Michael.”

“Mike Agruss Law was very helpful, they helped me solved my case regarding the unwanted calls. I would highly recommend them. Thank you very much Mike Agruss!”

“Mike Agruss Law was very helpful to me and my veteran father! We were harassed daily and even called names for a loan that was worthless! Agruss stepped in and not only did they stop harassing, they stopped calling altogether!! He even settled it so I was paid back for the problems they caused!”

Can Xfinity Sue Me?

Yes, Xfinity can sue you. Xfinity can hire a lawyer to file a breach of contract lawsuit against you for the underlying debt, fees, and costs. If you’ve been sued by Xfinity, do not ignore the lawsuit; you may have defenses. If you ignore the lawsuit, default will be entered and the agency may seek to garnish your wages. If you receive notice of a lawsuit, contact an experienced attorney as soon as possible, even if you intend to represent yourself pro se. If Xfinity has threatened to sue you, contact Mike Agruss Law as soon as possible; we’re here to help.

Can Xfinity Garnish My Wages?

Yes, if Xfinity has a judgment entered against you. If Xfinity is currently garnishing your wages or threatening to do so, contact our office as soon as possible.

Xfinity Settlement

If you want to settle a debt with Xfinity, ask yourself these questions first:

  1. Do I really owe this debt?
  2. Is this debt within the statute of limitations?
  3. Is this debt on my credit report?
  4. If I pay this debt, will Xfinity remove it from my credit report?
  5. If I pay this debt, will the third-party debt collector remove it from my credit report?
  6. If I pay this debt, will I receive written confirmation from Xfinity confirming the payment and settlement terms?

These are not the only things to consider when dealing with debt collectors. We are here to help you answer the questions above, and much more. Whether it’s harassment, settlement, pay-for-delete, or any other legal issue with Xfinity, we at Mike Agruss Law are here to help you.

Top Debt Collection Violations

Debt collection laws provided a laundry list of what collectors can and cannot do while collecting a debt. Based on our years of experience handling thousands of debt collection harassment cases, here’s what collection agencies most often do to violate the law. 

  1. Called you about a debt you do not owe.
  2. Called you at work after you told them you cannot receive calls at work.
  3. Left you a message without identifying the company’s name.
  4. Left you a message without disclosing that the call is from a debt collector.
  5. Called third parties (family, friends, coworkers, or neighbors) even though the collection agency knows your contact information.
  6. Disclosed to a third party (family, friends, coworkers, or neighbors) that you owe a debt.
  7. Contacted you after you said stop calling.
  8. Threatened you with legal action (such as a lawsuit or wage garnishment).
  9. Called you before 8:00 AM or after 9:00 PM.
  10. Continued to call you after you have told the collector you cannot pay the debt.
  11. Communicated (phone or letter) with you after you filed for bankruptcy.
  12. Failed to mark the debt on your credit report as disputed after you disputed the debt.

Frequently Asked Questions

  1. Do I have to pay your fees and costs for helping me with my consumer rights case? No. We handle consumer rights cases based on a fee-shift provision and/or a contingency fee. That means either the other side pays your fees and costs, or we take a percentage of your recovery. Whether it’s a fee-shift case or a contingency-fee case, we don’t get paid unless you get paid, and you’ll never owe us a penny for our time.

  2. What are the damages under the Telephone Consumer Protection Act? You can get $500 per robocall, or $1,500 per robocall if the robocalls were willful. In any type of settlement, oftentimes Defendants pay much less than $500 per call. However, if there are 50 calls at issue, even at $250 per call, your case could settle for $12,500.00.

  3. Are there state laws that protect me from original creditors? Yes! Several states also have laws that provide their citizens an additional layer of protection. For example, if you live in California, Connecticut, Florida, Kansas, Massachusetts, Michigan, Missouri, Montana, North Carolina, Nevada, Oklahoma, Pennsylvania, Texas, and Wisconsin, you have additional state-law rights.

  4. What type of debt is covered under state laws that protect me from original creditors? Only consumer debt, such as personal, family, and household debts. For example, the money you owe on a personal credit card, an auto loan, a medical bill, or a utility bill. State laws usually do not cover debts you incurred to run a business, or debts regarding unpaid taxes, or traffic tickets.

  5. Does the Fair Debt Collection Practices Act apply to banks or credit card companies? No. Only third-party debt collectors are bound by the FDCPA. That is, original creditors, such as credit card companies and banks, are not bound by the FDCPA.

  6. Are mistakes on credit reports common? Yes! Are you one of the 40 million Americans that have a mistake on their credit report? Mistakes on your credit report can be very costly. Along with causing you to pay higher interest rates, you may be denied credit, insurance, a rental home, a loan, or even a job because of these mistakes. Some mistakes may include someone else’s information on your credit report, inaccurate public records, stale collection accounts, or maybe you were a victim of identity theft.

  7. What do I do if I have a mistake on my credit report? If you have a mistake on your credit report, there is a process to dispute them. My office will help you pull your credit report and dispute any inaccurate information. If a credit reporting agency violates its obligations under the Fair Credit Reporting Act (“FCRA”), you may be entitled to statutory damages up to $1,000.00, plus the credit reporting agency will be required to fix the error. The FCRA also has a fee-shift provision. This means, the credit reporting agency pays your attorney’s fees and costs. Therefore, you will not pay me a penny for my time. To speed up the process, please get a free copy of your credit report at www.annualcreditreport.com. You can also learn more about the FCRA and your rights at http://www.agrussconsumerlaw.com/practices/common-credit-report-errors/.

Share Your Complaints Against Xfinity Below

We encourage you to post your complaints about Xfinity. Sharing your complaints against this agency can help other consumers understand what to do when this company starts calling. Sharing your experience may help someone else!

HERE’S THE DEAL!

If you are being harassed by Xfinity over a debt, you may be entitled to money damages – up to $1,000 for harassment, and $500 – $1,500 for illegal robocalls. Under state and federal laws, we will help you based on a fee-shift provision and/or contingency fee, which means the debt collector pays your attorneys’ fees and costs. You won’t owe us a dime for our services. We have settled thousands of debt collection harassment cases, and we’re prepared to help you, too. Contact Mike Agruss Law at 888-572-0176 to stop the harassment once and for all.

Submitted Comments

Rebecca
2 years ago
Xfinity has overcharge me by $500 and they keep texting me and I’ve asked him not to do it and they come back with a ha ha ha I just got a text telling me that they’re charging me for my equipment which I’ve longed her in
Nathan
1 year ago
Xfinity ran my credit under false pretenses and without my consent. I chatted with a Xfinity agent this morning about billing (internet) who insisted I switch over to Xfinity mobile since I have internet services with the company. I agree and she told me my devices are not compatible . She stated that she would get us two FREE phones with the company. She then asked for my SSN number, birth date and email to set up the mobile service Which was weird because I\'m already a Xfinity customer. I asked her if she was going to run my credit because if the phones are free she shouldn\'t have to. She assured me that the phones were in fact free and that she was not going to run a credit check for the devices. I told her I didn\'t want my credit ran. She then reply and said I didn\'t get approved for the devices payment plan. I\'m asked her \"what device payment plan if the phones are free? \" She then disconnected the chat and I was transferred to a next agent who told me the agent did in fact ran my credit and only apologize for the situation. I want to sue Xfinity because without my consent they ran my credit when they said that they would have not do that under false pretenses, told a lie and put a credit inquiry on my credit when I\'m in the midst of building it. I HAVE THE SCREENSHOTS OF THE WHOLE CONVERSATION. PROOF
Brenden
1 year ago
On 9/19/22 I sold my condo in Savannah, GA. On 9/23/22 I completed the transfer of my Comcast Xfinity account to the new owner. Xfinity did not property execute the transfer, and I assert my phone number and email (possibly SSN) are still associated with the account. Over the last 6 months I have received calls, texts and emails regarding my old account. Xfinity\'s errors have led to me receiving content that should be private, including the new owner’s login name, email, phone number, and last 4 digits of his credit card. This week Xfinity sent me an email notice to return equipment, even though a transfer of owners, per Xfinity’s own terms, does not involve moving equipment. I worry that I, and my credit profile, will be held hostage in the future if the new owner is not compliant with his contract, payments, etc. I attempted to resolve this issue immediately and I have spent many hours on the phone with Xfinity, but the problem persists. On 12/8/22 I filed a complaint with the BBB, which is still active and continues to bounce between parties. I have date/time stamped emails, texts, screen shots, and call logs supporting my claims. Xfinity calls start with “This call is being recorded…”. I’m not sure if copies of the calls are attainable, but they would provide evidence and support the truthfulness of my claims. I am happy to provide you with additional details. My primary goals are to ensure removal of my personal information from the old account and to end all communication from Xfinity to me regarding the old account. I also feel I am due compensation for privacy violations, harassment, time/wages lost at work as well as undue stress and emotional damage.
Amanda
11 months ago
Had Xfinity for over a year with poor service, internet and TV would go out a lot when I called to have it repaired, I was charged for it. I would set up billing dates to pay the bill and they would take attempted to take the money out days before and then shut the service off and demand the money to turn it back on. Could never speak with a manager unless I was on hold for hours. Now that my account is closed, I keep receiving calls from them and no matter how many times I request them to stop calling me that I am no longer a customer they don\'t stop. More often they call and wait for me to pick up and hung up on me.
Belinda
4 months ago
Dear Agruss Law Firm, I hope this email finds you well. My name is Belinda Arnold, and I am reaching out to your esteemed firm seeking legal assistance regarding a pressing matter I am facing with a service provider. I have been dealing with persistent overcharging issues and aggressive bill collection practices by Xfinity. Despite my repeated attempts to resolve these matters through their customer service, the situation remains unresolved, causing considerable distress. I believe that the actions taken by Xfinity Comcast may be in violation of consumer protection laws, and I am seeking your expertise to guide me through the necessary legal steps to address this situation. The overcharging and aggressive bill collection practices have created an untenable situation for me, and I am eager to explore potential legal avenues to rectify these issues. I would greatly appreciate the opportunity to discuss my case with a member of your legal team at your earliest convenience. I am prepared to provide any relevant documentation and details to facilitate a comprehensive understanding of the situation. Thank you for considering my request for assistance. I look forward to the possibility of working with Agruss Law Firm to bring about a fair and just resolution to this matter. Please let me know a convenient time for a consultation or any additional information you may require. Sincerely, Belinda Arnold
Komal
4 months ago
I have an Xfinity account with 6 phone lines. Xfinity kept disconnecting my phone number and I kept calling them to activate. It used to generally take 60-90 minutes. I kept saying them that I receive account overdue email and they said to ignore it. Today, my phone was was working and is stopped working again. I gave my phone number and they said that it is disconnected since one year but Xfinity have been providing me service on it since Feb 2023. It has been a recurring burden and a mental stress. Today, I got a shock, I am being told that I will lose my phone number. I am fed up. They moved my phone number to my spouse\'s deactivated account without my approval or his approval. This is my privacy and my spouse\'s privacy that has been violated here. I want Xfinity to pay for this. Can you help? I use this number for my family & friends, my kids\' school, my banks and with my employer. It is critical for my life. Xfinity keeps saying that the phone number is not on their network but they have been giving service from Feb 2023 until today morning.
Enrico
3 months ago
Hello! I am writing with respect to a dispute with Comcast. This is what happened. -August 23rd, 2023: I am billed $65.70 for my Xfinity subscription for services from Aug 30, 2023 to Sep 29, 2023. -August 24th, 2023: I request to cancel my Xfinity subscription. -September 30th, 2023: I am billed $131.40 for my Xfinity subscription; this includes the services from Aug 30, 2023 to Sep 29, 2023 (that I did not pay as I unsubscribed before Aug 30), and the services from Sep 30, 2023 to Oct 29, 2023. -September 30th, 2023: I contact Customer Care, which tells me that the whole invoice of $131.40 is waived. -November 17th, 2023: I notice I have an outstanding bill with Comcast of $215.70: $65.70 for previous services, $150 for unreturned equipment. I contact customer care, which tells me they raised the refund ticket to remove the charges of $65.70. -December 7th, 2023: I am contacted by a debt collector, who says I still owe Comcast $65.70. Note that I have not returned the equipment yet (I forgot and I plan to return it), but I strongly believe the $65.70 refers to the previous services. -Today, January 2nd, 2024: I learn that outstanding debts can severely impact my credit score (I am a foreigner and still not familiar with the US credit score system), so I pay $65.70 to the debt collector, instead of disputing the debt, even if I am pretty sure I do not owe that debt. I feel scammed by Comcast, which is the reason why I disconnected my services with them back in September (they charged me $100 that they should not have, and after long debating I managed to get those back). Is there any legal action that can be taken? Is there any class action I can join? Thank you for your support. I am sure you already know how much bad Comcast is so I’ll spare you the rest of the spiel! Best, Enrico Milanese, PhD
sarah
1 week ago
I agreed to a new contract with Xfinity and part of it was me agreeing to change my home phone to a cellular phone. Xfinity sent me the cell phone and did not change my bill or services. I have been on chat with them and the phone for hours and hours and they still have not changed it. I have filed an FCC complaint, they have not changed it. They told me I had to activate the phone and then it would go into effect so I did that and it still has not changed. So now they have tricked me into a cell phone that I did not need and a new contract and they have not fulfilled any of their contract. I am looking for an attorney that can help me. I have screenshots of many of the conversations... thanks!
Jason
1 week ago
When I received military orders moving me to Germany in June 2022, I cancelled my Xfinity internet service. I thought all my statements were paid as I did not cancel my auto pay and my property manager turned in my router with no notification that there was still a $53 balance on my account. I didn’t learn about this balance until it hit my credit report as a collections debt. Xfinity never called me, never emailed me and never mailed a notice to me (and I had mail forwarding on). I contacted their debt collection company and explained that I would be happy to pay the amount as long as they removed this collection from my credit report. They said that wouldn’t be a problem but it’s still on there, bringing my credit score down significantly (from the low 800s down to mid-600s). I’m trying to apply for mortgages to purchase a home as I’m about to retire and I can’t qualify for many of them or am getting horrible rates because of this one negative mark on my credit report that should have never been placed there. Xfinity cancelled my auto pay before the final statement closed. They did not notify me of any outstanding amount at the time the equipment was turned in. And they never contacted me after the amount went into past due status. There has to be some protection from a collection like this or credit reporting like this, especially for a service member that receives orders to move out of country. It is having a significant effect on my life now.

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