American Express

Do you think American Express is not playing fair? You have rights under the law and we can help you at no cost to you. UDAAP is an acronym representing laws that prohibit Unfair, Deceptive, or Abusive Acts or Practices in the context of trade or business.


If American Express violated the law, you may be entitled to money damages and American Express will pay our fees and costs. You won’t owe us a dime for our services. Plus, some of our clients also receive debt relief and cleaned-up credit reports. You have nothing to lose! Call us today at 312-300-5996 for a free consultation.

What is American Express?

Initially in business as a freight forwarder in 1850, American Express has grown to offer financial and travel products and services by the late 19th century and early 2000s. Today, it offers multiple types of financial card programs including credit, prepaid, and business cards as well as savings accounts and certificates of deposits among others.

Headquartered in New York, American Express reportedly had 64,500 employees as of May 2020 according to its Forbes profile.  The company is part of Fortune World’s Most Admired Companies. 

American Express Address, Phone Number, and Contact Information

Mailing Address
c/o CT Corporation System, 111 8th Ave.
New York, NY 10011  

+1-800-528-4800 (Personal Cards)
+1-844-273-1384 (Personal Loans)
+1-888-781-6972 (Business Loans)
Customer Service for Personal Cards is open 24/7
Loans Monday - Friday: 9am - 8pm ET

Questionable Charges

Many customers have complained about American Express’ questionable charges. Most complained about being charged with interests after paying their accounts in full. This had led to some being slapped with late payments in their reports, effectively affecting their credit scores.  

Lowered Credit Limit

Aside from faulty charges, American Express’ clients have also complained about their sudden lowered limits. Most of the complaints were from loyal customers who were hit with derogatory remarks in their reports without due explanation. Others were told their lowered limit was due to changes in algorithms that American Express agents can’t elaborate on themselves. Note that a sudden decrease in your credit limit sets off a red flag for banks and other lenders and may lower your credit score as well as your chances in getting approved for mortgages and loans.   

Deficient Notifications

American Express’ BBB profile is flooded with complaints from consumers with debts going into collection. According to the complainants, the company has never sent them notifications about late payments. Even worse, some of the complaints stated that their accounts were supposedly settled. This, like the abrupt credit lowering, has negatively affected the customers’ credit scores and histories. 

Presence of Fraudulent Activities 

Customers of Amex also expressed exasperation over fraudulent applications lodged under their names. These applications, both personal and business, in turn, resulted in the closure of the accounts of the complainants involved. For many, this ensued a series of calls and emails that were untimely answered, gravely impacting the consumers’ credit scores. 

Inflexible Billing

Most people have been negatively affected by the pandemic, including numerous American Express customers. A number of said customers lamented on the company’s merciless dues and late fees despite people losing hours or their jobs entirely. Even when these clients have called to ask for extensions after their years of loyalty to the company, they were slapped with the spiels about the strict agreements entered-- one that didn’t foresee or consider a state of emergency that would gravely affect the public health and economy. 

Poor Customer ServiceDismissive, rude, and unhelpful are only few of the many negative adjectives associated with American Express’ customer service. Complaints claimed their calls not getting answered, wait times of 40 minutes or more, agents hanging up on customers, and requests being left unprocessed. These inefficiencies have left consumers Unfortunately, these complaints are just the beginning for American Express. Between questionable charges, lowered credit limits, lack of notifications, fraudulent account activities, merciless billing, and poor customer service, American Express customers are left wondering what options they have regarding their consumer rights. 

We Fix Complaints When Customer Service Won’t

Has American Express used misleading sales tactics? Have you received poor service? Do you have complaints with billing? Do you want customer service at American Express to listen?

A lot of American Express Corporation customers aren’t happy with their service and the Better Business Bureau lists 3,320 customer complaints against the company in the past three years, including complaints for billing and collections practices, problems with a service/product, advertising and sales, among others.  

If your complaints haven’t been heard, we can help. At Agruss Law Firm, LLC we help customers who have been mistreated by big companies--much like American Express--and we turn your complaints into resolutions!

We’ll not only file your legal demands with American Express, but we’ll also negotiate with the company. If your claim isn’t resolved through these negotiations, we’ll work through the legal process that is outlined in your American Express contract, which is typically arbitration. 

Agruss Law Firm, LLC gets results--including zero balances, refunds, and other compensation. 

Here’s How to Make Big Companies Listen

It can be frustrating when you rely on a service and don’t get the results you’ve paid for. Big companies make mistakes every day and not only is it their fault, but it can also cost you money, time, and leave you with big headaches. 

Have you tried calling American Express to address an issue, only to be told that the representative has no authority to do so? Or maybe you’ve tried talking to someone higher up in the company, only to be ignored, dismissed, or they take too long, continuing to waste your precious time. Maybe you’ve sent an email to the company which only resulted in a prefabricated response or they never follow through with what they’ve promised. 

When you’re limited in your choices for service providers or you’re locked into a contract, what can you do?

Fortunately, you do have options. 

Use Arbitration to Settle Your Complaint

Most companies like American Express have an arbitration clause in their contracts to prevent being taken to court for traditional litigation. This is actually an advantage for the consumer. When you request an arbitration hearing, an independent third-party (the arbitrator) with knowledge of the type of situation involved will listen to the facts from both sides and make an impartial, binding decision. American Express will have to do a lot of work and there is no guarantee that they will have a successful outcome. 

Arbitration is Fast, Inexpensive, and Private

Arbitration with American Express is conducted through the American Arbitration Association (AAA). According to the AAA Consumer Due Process Protocol, arbitration through AAA will comply with their Statement of Principles, which includes:

  • The process is fundamentally fair - All parties are entitled to qualified, competent, impartial arbitrators who will conduct a fair hearing.
  • You get access to all relevant information - This includes reasonable costs, confidentiality, reasonable time limits, and meeting times and/or locations that are agreeable to both parties.
  • Transparency - AAA provides clear arbitration agreements and the ability for each side to hire their own representation.
  • Just process - Arbitration allows the arbitrator to award the same relief as traditional litigation in a binding decision. 
  • Alternative to arbitration - Mediation and the ability to take the case to small claims court should be available in some cases.

Arbitration Gives you Control and Leverage

When American Express is alerted that you plan to pursue arbitration, they know it will cost them money out of pocket. Not only do they run the risk of losing the case, but they will also pay for their mistake(s) and the arbitration itself. This gives you more leverage with your demands. 

If American Express doesn’t meet those demands and you have a real complaint, Agruss Law Firm, LLC can help by representing you in arbitration where you will get a fair, just, and transparent hearing.

Control and Leverage Triggers Faster Settlements

Large companies like American Express don’t like the uncertainty and loss of control that comes with arbitration. Not only do they lose the advantage in the situation, but you’re also on equal footing with them in the eyes of arbitration. 

The first step in taking on American Express is to formally raise your complaint. The lawyers at Agruss Law Firm, LLC can help you to do so. We will send a letter of demands to the corporate offices of American Express, letting them know that you’re ready to begin arbitration if a satisfactory resolution is not achieved. Typically, this is 30 days, but it will depend on your specific contract with American Express. 

Approximately 50% of cases will settle before proceeding to an arbitration hearing during this time. However, if American Express doesn’t offer a reasonable settlement within the appropriate time frame, the next step would be filing a case with AAA. Agruss Law Firm, LLC will not only put together the necessary paperwork for arbitration, but we will also help you take the next steps in the arbitration process. 

UDAAP and Arbitration

UDAAP is an acronym representing laws that prohibit Unfair, Deceptive, or Abusive Acts or Practices in the context of trade or business. This includes misrepresentation, deception, false advertising, or false promises. These laws emerged following the Dodd-Frank Wall Street Reform and Consumer Protection Act that was enacted in response to the 2008 financial crisis. The ultimate goal with these laws is geared towards protecting consumers involved in financial transactions, educating consumers on their rights, and allowing them access to information and resources to best inform their decisions.

UDAAP laws are regulated by two organizations, the Consumer Financial Protection Bureau (CFPB) and the Federal Trade Commission (FTC). The FTC expanded the initial UDAAP laws in 2004 to include unfair and deceptive acts and practices. Some standards for unfairness, in particular, include if it causes or is likely to cause substantial injury to consumers, the injury is not reasonably avoidable by consumers, and the injury is not outweighed by countervailing benefits to consumers or to competition.

Every state has UDAAP laws, which can vary widely. However, the lawyers at Agruss Law Firm, LLC understand these laws and can use them to get compensation for deceptive practices, representing consumers throughout the country in cases of arbitration at no cost to them. The company will not only pay the consumer, but they will also pay my fees as well. The consumer will never pay me a cent.

If you’re dealing with an issue with American Express, you might try filing a complaint with the BBB or the customer service team with American Express. Unfortunately, these avenues won’t always lead to a successful resolution for you, the customer. Instead, you may want to consider an experienced arbitration lawyer to take on your case. 

Arbitration is a very useful tool for resolving disputes, and Agruss Law Firm, LLC can help. With our expert guidance, we bring the big companies to the table and provide the support needed to get your bills corrected, credit reports fixed, improper fees refunded, and more. Let us pick up the sword for you; you have nothing to lose.

How Do I File a Complaint Against American Express?

We will use your state’s UDAAP law to file a complaint in Arbitration on your behalf at no cost to you. UDAAP laws include misrepresentation, deception, false advertising, or false promises. Under your state’s UDAAP law, you are likely entitled to money damages for your actual damages.  Plus, the other side will pay our fees and costs.  You will not pay us a penny.  These laws emerged following the Dodd-Frank Wall Street Reform and Consumer Protection Act that was enacted in response to the 2008 financial crisis. The ultimate goal with these laws is geared towards protecting consumers involved in financial transactions, educating consumers on their rights, and allowing them access to information and resources to best inform their decisions.

People, First

We are proud to serve consumers in arbitration cases. We see you as a person, not just a client – and that makes us better at the work we do. We listen. We learn your story. And, as we help you get the money you deserve, we go above and beyond in a way most law firms never could and never would. Because we’re not just lawyers. And you’re not just a client. We’re friends, neighbors, family. We’re all people and here at Agruss Law Firm, we put People, First.

Share Your Complaints Below Against American Express

We encourage you to post your complaints about American Express. Sharing your complaints against this big company can help other consumers understand what to do when they have problems with this company. Sharing your experience may help someone else!

We are listening.

Submitted Complaints

No complaints submitted yet. Sharing your story will help others!