Managing Partner and Personal Injury Lawyer at Mike Agruss Law.
Over 20 years of experience in Personal Injury.
Over 8000+ consumer rights cases settled.
Graduated from the University of Illinois Chicago School of Law: Juris Doctor, 2004.
Creditors like Citibank cannot harass you over a debt. You have rights under the law, and we will stop the harassment once and for all.
THE BEST PART IS…
If Citibank violated the law, you may be entitled to money damages and Citibank will pay our fees and costs. You won’t owe us a dime for our services. Plus, some of our clients also receive debt relief and cleaned-up credit reports. You have nothing to lose! Call us today at 888-572-0176 for a free consultation.
Who is Citibank?
Citibank is the consumer division of “Citigroup,” a multinational financial services company, and is based in New York City. Founded over 200 years ago, Citibank now operates as a subsidiary of Citigroup and is not accredited with the Better Business Bureau; it has received nearly 4,000 consumer complaints via the BBB in the past three years, primarily for product/service problems (2,500+) and billing/collection problems (1,200+), and in 2015, Citibank was ordered to pay a staggering $700 million in relief to over 8.8 million consumers who were victimized by its illegal credit card practices.
Citibank’s Address, Phone Number, and Contact Information
Citibank is located at 399 Park Avenue, New York, NY 10022-4614. Citibank’s customer service number is 800-374-9700 and the main website is https://online.citi.com/US/login.do.
Phone Numbers Used by Citibank
Citibank likely uses hundreds of different phone numbers to call consumers. Here are some phone numbers Citibank may be calling you from:
If you want to know just how unhappy consumers are with Citibank, take a look at the number of complaints consumers have made online. Nowadays, most original creditors, credit card companies, etc. have arbitration clauses, which means that if you have a complaint against that company, you must file your claim in arbitration. Arbitration limits discovery, is not public, has a limited appellate process, and, most importantly, is funded primarily by the banks and big businesses. While it can be difficult to get a fair chance in arbitration, the good news is we have filed hundreds of credit harassment cases in arbitration, and we know how to aggressively fight these cases against the big banks and businesses even when arbitration is necessary.
Citibank Complaints
The Telephone Consumer Protection Act (TCPA) protects you from robocalls, which are those annoying, automated, recorded calls that computers make all day long. You can tell it’s a robocall because either no one responds on the other end of the line, or there is a delay when you pick up the phone before a live person responds. You can receive $500 per call if Citibank violates the TCPA. Have you received a message from this agency that sounds pre-recorded or cut-off at the beginning or end? These are tell-tale signs that the message is pre-recorded, and if you have these messages on your cell phone, you may have a TCPA case against the agency.
The Electronic Fund Transfer Act (EFTA) protects electronic payments that are deducted from bank accounts. If Citibank took unauthorized deductions from your bank account, you may have an EFTA claim against the agency. Citibank, like most collection agencies, wants to set up recurring payments from consumers; imagine how much money it can earn if hundreds, even thousands, of consumers electronically pay them $50 – $100 or more per month. If you agreed to this type of reoccurring payment, the agency must follow certain steps to comply with the EFTA. Did Citibank continue to take electronic payments after you told them to stop? Did they take more money from your checking account than you agreed to? If so, we can discuss your rights and potential case under the EFTA.
The Fair Credit Reporting Act (FCRA) works to ensure that no information reported to your credit report is false. In essence, it gives you the right to dispute those inaccuracies that you find on your credit report. We’ve handled many cases in which a debt collection agency reported debt on a consumer’s credit report to obtain leverage over the consumer. If Citibank is on your credit report, they may tell you that they’ll remove the debt from your credit report if you pay it; this is commonly known as “pay for delete.” If the original creditor is on your report rather than the debt collector, and you pay off the debt, both entities should accurately report this on your credit report.
Several states also have laws to provide its citizens an additional layer of protection. For example, if you live in California, Florida, Michigan, Montana, North Carolina, Pennsylvania, Texas, or Wisconsin, you may be able to add a state-law claim to your federal law claim above. North Carolina, for example, has one of the most consumer-friendly statutes in the country: if you live in NC and are harassed over a debt, you may receive $500 – $4,000 in damages per violation. We work with a local counsel in NC and our NC clients have received some great results in debt collection harassment cases. If you live in North Carolina and are being harassed by a debt collector, you have leverage to obtain a great settlement.
How can we Use the Law to Help You?
We will use state and federal laws to immediately stop Citibank’s debt collection. We will send a cease-and-desist letter to stop the harassment today, and if Citibank violates the FDCPA, EFTA, FCRA, or any state law, you may be entitled to money damages. For example, under the FDCPA, you may receive up to $1,000 in damages plus actual damages. The FDCPA also has a fee-shift provision, which means the debt collector will pay your attorneys’ fees and costs. If you have a TCPA case against the agency, we will handle it based on a contingency fee and you won’t pay us a dime unless you win.
THAT’S NOT ALL…
We have helped hundreds of consumers stop phone calls from Citibank and we know how to stop the harassment and get you money damages. Once again: you will not pay us a dime for our services. We will help you based on a fee-shift provision and/or contingency fee, and the debt collector will pay your attorneys’ fees and costs.
What if Citibank is on My Credit Report?
Based on our experience, some debt collectors may credit-report, which means one may mark your credit report with the debt they are trying to collect. In addition to or instead of the debt collector, the original creditor may also be on your credit report in a separate entry, and it’s important to properly identify these entities because you will want both to update your credit report if or when you pay off the debt.
THE GOOD NEWS IS…
If Citibank is on your credit report, we can help you dispute it. Mistakes on your credit report can be very costly: along with causing you to pay higher interest rates, you may be denied credit, insurance, a rental home, a loan, or even a job because of these mistakes. Some mistakes may include someone else’s information on your credit report, inaccurate public records, stale collection accounts, or even being a victim of identity theft. If you have a mistake on your credit report, there is a process to dispute it, and my office will help you obtain your credit report and dispute any inaccurate information.
REMEMBER…
If a credit reporting agency violates its obligations under the Fair Credit Reporting Act (FCRA), you may be entitled to statutory damages up to $1,000, and the credit reporting agency will be required to fix the error. The FCRA also has a fee-shift provision, which means the credit reporting agency will pay your attorneys’ fees and costs. You won’t owe us a dime for our services. We have helped hundreds of consumers fix inaccurate information on their credit reports, and we’re ready to help you, too.
Complaints against Citibank
If you’re on this page, chances are you are just like the hundreds of consumers out there being harassed by Citibank. Here are some of the BBB reviews and complaints against Citibank:
“After 14 years of being a Citi customer, I am appalled at how they have treated me once I closed my account. The account representative was pleasant (after I was transferred 3 times, which is in itself disrespectful of my time and money) and said they would credit me the entire membership fee that I “owed” for the year 2018. I closed my account in December 2017. After that conversation, I have been constantly HARASSED about $8 that I currently refuse to pay because of pride, really. I did not ask for this “discount” so to speak but I will NOT pay a fee for a card I have not used in forever and for miles I do not use since I don’t fly AA anymore. I have had chats and conversations with them and even during chats I keep getting transferred. The issue was supposed to be resolved by this past Monday and it is not. Every time I call, it’s 45 minutes of my time. The business is just shady and disrespectful. I am so done with Citi and pray that no one uses them. They are not worth a penny anymore. They should stop outsourcing too, the communication is really terrible.”
“For two years now I have had the same experience. First they require that for only a 12 month period will they auto draft payments to themselves. When the 12 months expire they don’t notify you to renew this procedure. Then when they don’t draft, the hit you with a late fee. When I call their phone number that is provided to resolve the problem they can’t find my account. Finally after fighting with their automated answering voice that doesn’t give you an option to resolve an issue they will let me speak to a representative who usually doesn’t know how to help without doing much research. I should not have so much trouble to pay them what I owe them. This is an unfair business practice.”
“I have a My Best Buy credit card through Citi that I made a payment on. It shows in my account that the payment has posted but they show my available credit as $0. It has been like this for 10 days with the only explanation is that it is on hold. I have called 4 times and each time they give me a different date that it will be off of hold. There is no explanation on the website and the money cleared my account 10 days ago. The customer service is a joke as it seems no one knows what is going on and can give me a positive date the funds will be available. I have had problems with Citi in the past. The only reason I use this card is for the rewards. The last person told me they could take the hold off but once they looked at it they said it was coming off tonight and they could not do anything. She also told me this was their right to do which I understand but to lie to me over and over again when I call is just ridiculous. If it is not off tomorrow then I am filing a complaint with the BBB.”
Based on reviews on Yelp, Citibank receives a 2-out-of-5 rating. Here are some of the reviews on Yelp:
“Citibank allowed Doheny Pool Supplies to make fraudulent charges on my credit card. Doheny charged my account $94.98 on Sunday, 07/23/2017. I disputed the charges. I never heard of this company. I don’t live in WI, I don’t know anyone who lives in WI, I never received any products from this company, and I don’t own a pool. Citi Bank reversed charges in September, but on 10/06/2017 again added the same, because the company claimed that it shipped products to Sherry Patton, who I do not know and whose name is not on my account, and they claimed the shipment went to [address] Baldwin Park, CA 91706, which does not exist. There is no such address in Baldwin Park, CA. Three months of fighting with this Citibank about these fraudulent charges is too much. Now I have to close my Citibank account, file a complaint with the Better Business Bureau, and file a complaint with the Federal Trade Commission. I wonder how many other people they have ripped off like this.”
“Anyone having a credit card with Citibank should be very mindful of not using the card. I had my account paid in full and great credit record and received a letter today that there were closing my account due to inactivity. I’ve been a customer since 1993, but they don’t care. It really says something about a bank that does not value long standing customers. Everyone should take their credit business to a bank that values loyalty and great payment records. SHAME ON YOU CITIBANK!!!!”
“Had the worst experience. Citibank sent money to the wrong person & says we can’t do anything. Beware of using Citibank and their services…I have been a customer for years and all I got was ‘we can’t do anything, you messed up’…I didn’t, their system did…it picked the person I chose but someone else’s account number…now I am out of $2800.”
Cases We’ve Handled Against Citibank
I THINK YOU’LL AGREE WITH ME WHEN I SAY…
Threats and harassment from collection agencies can be pretty intimidating. However, we can stop the harassment and get you money damages under the law, and the collection agency will pay your attorneys’ fees and costs. Here are some cases we’ve handled against Citibank:
Rocio P. v. Citibank – In May 2016, Rocio pursued a claim against Citibank for violations of the Telephone Consumer Protection Act (TCPA) and Florida Consumer Collection Practices Act (FCCPA). Complaints consisted primarily of harassing phone calls, including unlawful robocalls to the plaintiff’s cell phone and continuing after the plaintiff sent two formal requests to Citibank to stop the harassment. We settled the case in November 2016 and Rocio was relieved with the outcome.
Anthony D. v. Citibank – In July 2016, Anthony of Prince William County, Virginia, pursued a claim against Citibank for violations of the Telephone Consumer Protection Act (TCPA). Complaints included harassing and incessant phone calls, including unlawful robocalls to the plaintiff’s cell phone and continuing after the plaintiff 1) requested via the phone that the calls stop and 2) mailed a cease-and-desist letter to request that the calls stop. We resolved the case in October 2016 and Anthony was happy with the outcome.
Terra S. v. Citibank – In February 2013, Terra of Nassau County, Florida, pursued a claim against Citibank for violations of the Florida Consumer Collection Practices Act (FCCPA). Complaints included harassing and abusive conduct toward the plaintiff when attempting to collect debt, including when the plaintiff was represented by an attorney whom Citibank could have contacted instead. We resolved the case in March 2013 and Terra was happy the calls stopped and that we resolved the case.
What Our Clients Say About Us
Mike Agruss Law, has over 900 outstanding client reviews through Yotpo, an A+ BBB rating, and over 125 five-star reviews on Google. Here’s what some of our clients have to say about us.“Michael Agruss handled two settlements for me with great results and he handled them quickly. He also settled my sister’s case quickly and now her debt is clear. I highly recommend Michael.”“Mike Agruss Law was very helpful, they helped me solved my case regarding the unwanted calls. I would highly recommend them. Thank you very much Mike Agruss!”“Mike Agruss Law was very helpful to me and my veteran father! We were harassed daily and even called names for a loan that was worthless! Agruss stepped in and not only did they stop harassing, they stopped calling all together!! He even settled it so I was paid back for the problems they caused!”
Can Citibank Sue Me?
Yes, Citibank can sue you. Citibank can hire a lawyer to file a breach of contract lawsuit against you for the underlying debt, fees, and costs. If you’ve been sued by Citibank, do not ignore the lawsuit; you may have defenses. If you ignore the lawsuit, default will be entered and Citibank may seek to garnish your wages. If you receive notice of a lawsuit, contact an experienced attorney as soon as possible, even if you intend to represent yourself pro se. If Citibank has threatened to sue you, contact Mike Agruss Law as soon as possible; we’re here to help.
Can Citibank Garnish My Wages?
Yes, if Citibank has a judgment entered against you. If Citibank is currently garnishing your wages or threatening to do so, contact our office as soon as possible.
Citibank Settlement
If you want to settle a debt with Citibank, ask yourself these questions first:
Do I really owe this debt?
Is this debt within the statute of limitations?
Is this debt on my credit report?
If I pay this debt, will Citibank remove it from my credit report?
If I pay this debt, will the third-party debt collector remove it from my credit report?
If I pay this debt, will I receive written confirmation from Citibank confirming the payment and settlement terms?
These are not the only things to consider when dealing with debt collectors. We are here to help you answer the questions above, and much more. Whether it’s harassment, settlement, pay-for-delete, or any other legal issue with Citibank, we at Mike Agruss Law are here to help you.
Share Your Complaints Against Citibank Below
We encourage you to post your complaints about Citibank. Sharing your complaints against this agency can help other consumers understand what to do when this company starts calling. Sharing your experience may help someone else!
HERE’S THE DEAL!
If you are being harassed by Citibank over a debt, you may be entitled to money damages – up to $1,000 for harassment, and $500 – $1,500 for illegal robocalls. Under state and federal laws, we will help you based on a fee-shift provision and/or contingency fee, which means the debt-collector pays your attorneys’ fees and costs. You won’t owe us a dime for our services. We have settled thousands of debt collection harassment cases, and we’re prepared to help you, too. Contact Mike Agruss Law at (888)-572-0176 to stop the harassment once and for all.
Submitted Comments
Gary A. Powell
10 years ago
We are a non-profit working with Seniors and disabled adults. Citibank is often one of the contacts to whom we send information about clients with dementia who may have accounts with CB. Now, they use our business number to call on various accounts, refuse to stop the calls and call multiple times within an hour, day after day. Personal contact with the service assures us the calls will stop - they do not. And, CB will not discuss the accounts with us since the collection agency does not have the DPOA or other authorization providing us authority over these accounts. I feel like just not paying them on these accounts since they are so irritating and are impacting our ability to deliver services by tying up our phone system.
Thanks for a place to vent....
Marvin
7 years ago
We had a second mortgage thru citifinancial and my wife claimed chapter 7 in 2009 and did reaffirm that mortgage. But during that time I was in jail until December 2010 and we did not hear from them at all until now. It just showed up on our credit reports. Back in 2012 we got a HARP modification and no liens or anything about that second mortgage came up. My question to you is what do we do? I should say my wife did not reaffirm the second mortgage!
Visitor
7 years ago
Citi finance is calling my phone 20-30 times a day, calling family members. I took a 5000 loan with them in 2006 and had to refinance with them 3 times and they have changed the loan to daily interest so i can never get the paid off it goes directly to interest on the loan. I had to refinance because they threatened to take me to court and once a officer sent me a court summons. Are you a real person and a real lawfirm!
Edison
7 years ago
Hi,I owe Citi Financial about 7500 dollar. I missed about 3 monthly payments because my mom passed away so I borrow a lot of money and used all of the money that I have for the funeral. ( I got prove). Citi Financial called and they say that they can help me by putting me back on track if i come in and see them. So i came in and see them and explained to them. Also turned in my income which, is the retirement income (the only income i have). They want a total of 500 dollar in 7 days then the account can go back to normal. I usually pay 150 a month now they say if i pay 500 in 7 days then the account can go back to 107 a month instead of 150.. the main income and only income i have is my retirement. Sometime my daughter and son give me money. So, I really need to know the price of hiring a lawyer or a estimate!
BARRY CHAN
6 years ago
I have legally discharged all my credit card debt in year 2000 by filing bankrupcy.Recently I have found out Citibank and Bank of. American still keep my old credit card in their system. As I know,all negative record should.keep 10 years, now it is already more.than 10 years. I talked to Bank of america, this bank refused to remove.this record. That is why the collection agent still bother me.In addition, I got.rejection for applying two credit cards for this affection. Can I sue them for this matter？
Suzzan
6 years ago
Citibank Simplicity Card I make monthly electronic phone payments from one bank acct (popular bank, nyc), never late. On 2/7/18, I paid the full balance to zero, as indicated by the prompt. Apparently Citibank added interest after the fact of $4.04 without informing me. In March I get emergency texts from Citibank about debt collection. I phoned agent who informed me of interest tacked on, so I arranged to pay $4.04 from my popular bank acct, verified the acct number. Citibank Agent then wrongly used a different BOA acct listed that is no longer active to pay. I called again and they took the payment from the correct bank acct , but Citibank claims I was 2 months behind in debt and refuses to correct the negative impact on my credit report ! I spoke to 3 different agents without relief!
Barry
6 years ago
gIhave legally discharged all my credit card debt in year 2000 by filing bankrupcy.Recently I have found out Citibank and Bank of. American still keep my old credit card in their system. As I know,all negative record should.keep 10 years, now it is already more.than 10 years. I talked to Bank of america, this bank refused to remove.this record. That is why the collection agent still bother me.In addition, I got.rejection for applying two credit cards for this affection. Can I sue them for this matter!
Jovany
6 years ago
About 3 weeks ago I deposited a check for a settlement of $7,000 and Citibank have no problem with passing your name in my account taking my check but when I went to take out money they have froze my account cuz it looked suspicious to them and now they're asking me to get a phone under my name which I did already to verify my identity but when I call to verify it they tell me to go to the branch and take two forms of ID so they could verify me I went to the branch and nothing I've been they couldn't help me to tell me to call them with the phone and they have me like that back and forth for 2 weeks already going on to the third week my bills are late my cards or credit cards are late my rent is late they want me to get this get that but I don't have access to any resources or any find that remind and they are just playing with me and my life my house and my family's well-being I keep trying to talk to somebody in charge but they never have somebody there always rude and they always hang up on me they hear my voice and they transferred me to the Spanish department or stuff like that I see it as a form of discrimination that everybody could have a phone under your name it doesn't make sense why are these people going that if I'm there with my IDs and my letters my checking account number I answered all my verification questions like kinda just unlock my account why do they want my money or are they supposed to have their money!
Estela
6 years ago
Haven't heard anything after my bankruptcy was complete in Feb of 2013, from CitiFinancial. Now, after 5 years they say they can do a foreclosure on my home because of an equity loan. I want to know if I do have to pay the $3,000+ they say I owe!
Deanna
6 years ago
Old credit card!
Chris
6 years ago
Have a mortgage with Citibank. Never been late since inception 14 years ago. Earlier this year they started robo calling us on the 3rd of the month and continue to do so everyday 6-10 times a day until our payment is made. Our payment is not late until the 15th and it has always been paid by the 10th. Same for past 14 years. They call my house, my work, my cell, my Wifes cell. It is insane. I have told them multiple times I am going to file a complaint with the OCC. Total harassment.
Michael
6 years ago
I had two bank accounts with citibank one was a checking acct. the other was a savings account. the two accts. were linked together . as long as the two accounts combined had at least a ten thousand daily average per month i was to get the non citi atm charges waived and the mo. service charges waived. i will let you digest that then i will go on when you give me the word ok. IN MARCH CITIBANK CHARGED ME $240.00 FOR 86 NON CITI ATM CHARGES AND $25 MO. CHARGE. I USED ALL THE DATA SUPPLIED IN THE BANK STATEMENT AND CAME UP WITH APPROX. $11,500.00 DAILY AVERAGE. IN COLLEGE I WAS A CHEMISTRY MAJOR WITH STRONG EMPHASIS IN MATHEMATICS!
Ismael
6 years ago
On May 15, 2018 someone cash $ 30,000.00 of fraudulent checks in New York City at Citibank branches I live in Miami, Florida and the money was taken from my account. Bank replace the funds but I claim compensation for $ 30,000.00 had not heard from Citibank as of today.
Lynne
6 years ago
I filed a complaint to Citicard about merchandise I purchased in Nassau while there for a day on a cruise ship. As soon as I returned to the ship I realized I had been scammed and that the merchandise was not what I had been promised. I immediately reported this to Citicard via my son who is also on the account . When I returned I phoned citicard to make sure the money had not been transferred and was told that it had not been that they were following up and that I should not worry. I called on several additional times and was again reassured that the case was closed I had nothing to worry about. Then I started getting calls from you fraud unit only to find out that it should not have gone to fraud and that the money had been paid out, that Citicard did not act on the complaint for 5 days after my initial request for immediate action. I have sent hours on this bounced around from person to person, department to department and if I have a question I call the number and spend about 10 minutes on automatic recordings before I get a real person only to start the process over again. I would like to talk to one person who can get me through this process in a timely manor that I can contact directly. The dates involved are: The complaint was filed on June 11, 2018 Citicard's first acknowledgement was June, 14th Today is August 1, 2018 Pleas help
Lucille
6 years ago
I opened an account under a promotion whereas I had to put $15,000 in checking and savings and leave there for 60 days. Due to their ineptness I spent over 20 hours getting the two accounts set up. They set up 2 accounts and then 2 more that were set up when I funded the accounts so now they are claiming I was an existing customer an not eligible for the promotion. Also, the savings is supposed to pay 1.7% and it is paying .07 %!
Renee
6 years ago
Hi,my name is Renee Kunze..Back in September 6,2018 I paid my credit card off in full.on September 18th.they charge me an interest rate of 21.54.I called them they said sorry we will take care of that.they have since emailed me and call me to tell me to pay the bill it's late every time I call they say sorry It will be taking care of.now they have marked my credit score as a late payment.what can I do?
Renee
5 years ago
I have been dealing with Citi bank since sept.6th I paid of my credit card..and then on sept 18th they charged me an interest fee of 21.54.and told me I was late on payment..emailed me.I called them and they said they were sorry and will fix it it is now oct.25th and I'm still dealing with it and all I get is it will get fixed but then call me with your acct is late and email me.what can I do!
Prafulla
5 years ago
Citibank India is not able to convert my rewards points to Air India miles as mentioned in your website. It also mentioned it will take 3 working days to complete this process. Now its been more than 30 working days still they have not done it. First they said its a technical issue and later they are saying they cannot convert. What the hell is this, wasting my time and energy. I have kept huge points without spending anywhere and at last it has not been like how I planned. We customer will pay amount of interest that it is charged by Citibank if there is any delay from our end. Now who is responsible for 30 days delay, I demand you to pay a penalty for mentioning in the website about rewards points redeemption. Hopeless.
Yuhui
5 years ago
Citibank "KYC" division blocked my acct twice recently, once in Oct. and again yesterday and currently the acct is still blocked. There was no warning, alert before they put a block, and there's no notification after they blocked my acct. I found out on my own. Apparently they need a copy of the family trust document and Beneficial ownership verification form filled out. (We had submitted everything they requested.) We had called KYC directly to make sure they have everything they need both on the phone and in writing. This is causing all my outstanding checks being bounced unexpectedly. Currently I have outstanding checks for expedited passport renewal fee (for Dec. oversea travel), property tax payments (will become delinquent beginning Dec.) and other checks which I have no control when receiver may deposit them. I am an existing bank customer with Citi bank for over 10 years, and had changed acct owner from individual acct to my family trust around 6 years ago. I had submitted the trust documents at least twice to Citi bank. (I have written proof). I also have written proof that there had been no written warning or notification before and after they blocked my account. This is causing my expenses for having to put a stop payment on the bounced checks, notify payees, reissue check / meet with payees to avoid late charge, incur bounced check fee, wasting many hours on the line with Citi to get reimbursed for these extra charges. I'd like to find out the possibility of a class lawsuit. I went to Citi local branch yesterday and there were several customers before me all complained similar issues with Citi's KYC!
Sandra
5 years ago
This bank/s call me a lot wanting my account number,, then my SSN. I do not bank any of these that are listed. They tell me I am being recorded. I did call this number back and when a guy came on he wanted the same thing,,, My ssn # & account number. I told him I will not give out this kind of information -- He finally got mad and hung up. I do not bank at any of these so I have no idea where they got my number from? Thanks!
Philip
5 years ago
My name is Phillip. I got a email saying that 1,000 dollars was load on a card for me just trying to find out some info. Thank you have a nice day!
Lynn
5 years ago
I received a notice that citibank na had sent me a check, but I don't think I received it. They are asking for me to complete the form and have it notarized for me to receive this check. They gave an email address, but no other contact information. I don't think I had a citibank card, much less, how would money need to be returned to me, is so?!
Lorraine
5 years ago
I filed for chapter 13 bankruptcy 8 yrs ago. They were pd back 100% and this is no longer on my record. However I went to refi and they have 2 liens on my house. My atty sent a letter w proof of payment. The title company sent proof. They still will not take their name off the title. Per my bankruptcy atty they are required to removed their name off title once pd off. I've called and they keep giving me a run around!
William
5 years ago
I believe I need a local attorney in the county I am in. Citibank allowed incredibly excessive unathorized charges to a binary option company which now are well known to have been fraudulent, money launders out of telavi Israel. Haven't been sued yet, though harrassed 4-6 times daily 6-7 days a week by citibank. Do not wish to pay the now 51,000.00 US they are pursuing. Handed citi a settlement letter from Isaelly law firm , but believed the binany co. that I was filing for fraudulent chargebacks for entire amount!
Joyce
5 years ago
I'm trying to get ahold of Greg Linderman. I can send you the email that was sent to me regarding this issue. Client care and complaints officer!
5 years ago
I have been harassed by this company for 8 years now. My husband has medicare A n B N Veterans Affairs 100% Service connected insurance. A U Health Billing employees r to sorry to do their jobs. Amazing how priorly hia bills have managed to eventually get paid. My husband was diagnosed last month with liver cancer. I am sick of feeling harassed n aggravated with this company!
Wanda
5 years ago
Citibank needs to be sued. Their credit cards system is messed up. I have 3 credit cards with them. Canceled 2 them on my own. I was going to work with them on the 3 card, however, at this point i'm fighting with them, about their conflicting rules. I know they have or thought they might have a class action law suite already!
Michael
5 years ago
I had two bank accounts with Citibank one was a checking acct. the other was a savings account. the two accts. were linked together . as long as the two accounts combined had at least a ten thousand daily average per month I was to get the non-citi atm charges waived and the mo. service charges waived. I will let you digest that then I will go on when you give me the word ok. IN MARCH CITIBANK CHARGED ME $240.00 FOR 86 NON-CITI ATM CHARGES AND $25 MO. CHARGE. I USED ALL THE DATA SUPPLIED IN THE BANK STATEMENT AND CAME UP WITH APPROX. $11,500.00 DAILY AVERAGE. IN COLLEGE I WAS A CHEMISTRY MAJOR WITH STRONG EMPHASIS IN MATHEMATICS. I AM OF THE BELIEF THAT CITIBANK IS DOING THIS WITH EVERYONE AND MAKING BILLIONS ON THIS ILLEGAL SCAM!
Michael Agruss
4 years ago
Hi Michael, I'm sorry for your experience with them. Luckily, you are not alone and we can solve this. We have helped several consumers in the past resolve their harassment issues with Citibank, and we can help you, too. Please give us a call if you have any questions. Thanks, Mike.
Michael Agruss
4 years ago
Hi Wanda. Do they call you often? And if so, what do they say? This may be a case of harassment but I would like to get to know more about what you have experienced so that we can properly help you resolve this. Please give me a call if you have any questions. Thanks, Mike.
Michael Agruss
4 years ago
Hello, I am so sorry that you have to deal with this in such a time. Please give us a call so we can help you to end this harassment and get you compensated for any federal laws they may have violated. Thanks, Mike.
Michael Agruss
4 years ago
Hi Joyce. An email of your communications would certainly help build a case of harassment. First, I would like to speak on the phone with you about your experience with Citibank. Give us a call so that we can see how our firm can help you resolve an issue that you may be having with them. Thanks, Mike.
Michael Agruss
4 years ago
Hi William. They may be violating the Telephone Consumer Protection Act (TCPA) or other federal laws with their collection practices. Is there an automated dialer being used when they call you? Or is it a live person? You, the consumer, deserves to be protected from the harassment that these laws describe. Please give us a call if you have any questions about how we can help. Thanks, Mike.
Michael Agruss
4 years ago
Hi Lorraine. this seems stressful. We may be able to help you resolve this situation if they are harassing you in some way. Please give us a call so we can see how we may be able to help you. Thanks, Mike.
Michael Agruss
4 years ago
Hi Lynn, I would be confused in your position, as well. Do you know anything about this check? Have they been calling you frequently regarding a debt? Give us a call so we can assess your situation and how we may be able to help. Thanks, Mike.
Michael Agruss
4 years ago
Hi Philip. Have you received any calls or letters regarding this sum of money? Do you actually have a card with Citibank? Give us a call so we can learn more and help you resolve the confusion. Thanks, Mike.
Michael Agruss
4 years ago
Hi Sandra, this must be very confusing for you. Have you previously banked with Citibank (assuming they are one of the banks calling)? Please give us a call so we can answer any questions you have about how you can be compensated for any potential law violations on Citibank's part. Thanks, Mike.
Michael Agruss
4 years ago
Hi Yuhui. Citibank should be complying with certain standards that they may not be meeting for you, the debtor. Luckily, we can help you to resolve this issue, as we have helped several others with Citibank before you. Please give us a call if you have any questions. Thanks, Mike.
Michael Agruss
4 years ago
Hi Prafulla. Citibank has violated some federal laws regarding debt collection harassment in the past for our clients. If that is what you are experiencing, then we can help you end that. We help consumers stay protected from harassing collection practices, often citing the Fair Debt Collection Practices Act (FDCPA). Give us a call if you would like to know how we can help you resolve your issue against Citibank. Thanks, Mike.
Michael Agruss
4 years ago
Hi Renee. Are they harassing you over this debt? And have you told them to stop calling you? If they are harassing you over this sum of money, then we can help you end it. Please give us a call if you have any questions. Thanks, Mike.
Michael Agruss
4 years ago
Hi Jovany. This sounds like an awful experience that you have had with Citibank. They have harassed other consumers in the past, but we have helped many to resolve their issues with them. We can help you under federal laws like the Fair Debt Collection Practices Act (FDCPA) and the Telephone Consumer Protections Act (TCPA) to award you monetary damages for their violations, if they apply. In any case, we can help you with how to proceed. Please give us a call if you have any questions. Thanks, Mike.
Michael Agruss
4 years ago
Hi Renee. Please give us a call to speak more about your experience with Citibank. They may be violating federal laws meant to protect you, the consumer. We can help you to resolve this issue. Thanks, Mike.
Michael Agruss
4 years ago
Hi Ismael. Has Citibank been harassing you over an alleged debt? In the past, they have violated Telephone Consumer Protection Act (TCPA) laws, which protects consumers like you from collectors using robocalls to harass you over debts. If you are experiencing a similar situation, please give us a call and we can help you resolve the matter. Thanks, Mike.
Michael Agruss
4 years ago
Hi Michael. Is Citibank harassing you over this money? I would like to get to know more about your situation over the phone so that we know how to best help you. Give us a call at our office so we can help. Thanks, Mike.
Michael Agruss
4 years ago
Hi Lucille. We may be able to help you if Citibank is harassing you over this matter. Please give us a call so that we can speak in further detail about what you have experienced. Thanks, Mike.
Michael Agruss
4 years ago
Hi Lynne. Please give us a call so we can get a more detailed, better understanding on what you've experienced with Citibank. Unfortunately, they have violated federal laws put in place to protect consumers from debt collectors. We have helped thousands of consumers resolve their issues of harassment, and we can help you if that is the case. Thanks, Mike.
Michael Agruss
4 years ago
Hi Chris. This definitely sounds like something that we can help you to resolve. This is likely violating the Telephone Consumer Protection Act (TCPA) by harassing you over a debt using robocalls. We can end this harassment for you and get you compensated for the damages. Please give us a call at your convenience. Thanks, Mike.
Michael Agruss
4 years ago
Hi Deanna. We help consumers that are being harassed by debt collectors over an alleged debt. If you're receiving robocalls or some type of harassment from Citibank, we can help you resolve this issue. Please give us a call if you would like to speak in more detail about your experience and how we can help. Thanks, Mike.
Michael Agruss
4 years ago
Hi Estela. Are they harassing you over this $3,000+ alleged debt? We may be able to help you resolve this issue if they are using robocalls or some other type of harassment. Please give us a call if you would like to know more about how we can help and so that we have a better idea of your situation with Citibank. Thanks, Mike.
Michael Agruss
4 years ago
Hi Barry. This sounds like an issue we may be able to help you with. Please give us a call at our office so that we can get a better idea of your situation and how we can help. Thanks, Mike.
Michael Agruss
4 years ago
Hi Marvin. We may be able to help you resolve this issue. We can go through records of their actions to see if they violated a federal law. Please give us a call so we can see how we can help you and your situation. Thanks, Mike.
Michael Agruss
4 years ago
Hi Suzzan. Is Citibank sending you robocalls to contact you about this alleged debt? If so, they would be violating the Telephone Consumer Protection Act (TCPA). They may also be violating other federal consumer protection laws. Please give us a call so we get a better idea of your situation and their potential violations. Thanks, Mike.
Michael Agruss
4 years ago
Hi Barry. This sounds like an issue we may be able to help you with. Please give us a call at our office so that we can get a better idea of your situation and how we can help. Thanks, Mike.
Michael Agruss
4 years ago
Hi Edison. I'm sorry for your loss, that must be very difficult on its own and even more so with this. If Citibank is harassing you over a debt, we can help you free of charge. We only get paid when we win your case on a fee-shift provision. If you have any more questions, please give us a call so that we can help answer those for you. Thanks, Mike.
Michael Agruss
4 years ago
Hello. If you give us a call, a real person will answer the phone and help you with any questions that you may have for us about your situation. It already sounds like they may be violating the Fair Debt Collection Practices Act (FDCPA) and they may be violating other federal laws, as well. Please give us a call if you have any questions. We will help you resolve this matter. Thanks, Mike.
Michael Agruss
4 years ago
Hi Gary, I have a some suggestions for you on how to get Citi Financial to stop calling. You, and your clients, are protected under state and federal laws from creditor harassment. I'll call you to explain your rights and options over the phone. Thanks, Mike.
jacqueline
4 years ago
need to settle 6 judgment liens quickly to sell real estate
Michael Agruss
4 years ago
Hi Jacqueline. Please give me a call at my office so we can discuss this further. 312-224-4695 I will also give you a call. Thanks, Mike
Sharon An
3 years ago
I entered into a hardship agreement with Citibank Drive Card for two(2) months--December 2020 and January 2021. I am to resume payments in February 2021. Despite this, I am receiving multiple voicemail robocalls per day.
Mark
3 years ago
I purchased a dishwasher from Home Depot with a Home Depot Citibank Card. When the dishwasher was delivered I returned the order the same day of delivery. My card was not fully credited for the return and Citibank billed me for the balance of approximately $33. I disputed the charges and had the charges corrected. Now Citibank is billing me for late charges which they said they would correct. Now placed a $90 bill on my credit report saying I still owe them. Should I sue Home Depot and Citibank for not correcting the bill? Sincerely, Mark
Tony
3 years ago
Harassment
Michael Agruss
3 years ago
Hi Tony. I'm sorry to hear you're dealing with harassment. Can you elaborate on this more when I give you a call? My law firm is experienced in dealing with this type of behavior from creditors and we can discuss how we may be able to help you. Thanks, Mike
Michael Agruss
3 years ago
Hi Mark. What was the explanation as to why they didn't correct the charges? I will call you to discuss the details a little further and then we can determine if a lawsuit is in your best interest. Thanks, Mike
Michael Agruss
3 years ago
Hi Sharon An. Do you have the hardship agreement in writing? I would be interested in seeing it and the call log of the calls you've been receiving from Citibank. Can you send both over to my office at [email protected]? I will look them over and call you back to discuss what you can do. Thanks, Mike
Dan
3 years ago
Hi, The situation with citi bank started on 2019 when I recived a collection letter for a credit card that I never opened. I called them to ask why that, and basically they told me that I opened that account in 2016. So, I filed a compliant because someone use my identity and later on I discover the identity of the person. So they reply me That after thier inverstigation i was responsible for that account. so I filed again a complaint, they told same thing in a letter, and today May 11th 2021 I received the same letter after 3 times reporting this situation, My credit is bad, I cant continue doing business, and now im responsible to pay something that I never asked for.
Hayley
2 years ago
Citi bank harassment
Michael Agruss
2 years ago
Hi Hayley. Let's chat more about the harassment you're dealing with from Citi Financial. Give me a call at 888 572 0176. Thanks, Mike
Michael Agruss
2 years ago
Hi Dan. I'm sorry to hear that you're dealing with this type of situation, I'm sure it's hard and frustrating. I would be happy to help you with this and I will be in touch with you about it. Thanks, Mike
Jeffrey
12 months ago
Citibank is harassing me by calling my cellphone number numerous times everyday, there are 3-5 calls everyday (7 days/week). They\'re trying to collect on a credit card. I am permanently disabled and I cannot have Citibank keep harassing me. Is there anything you would recommend, I would appreciate it. Thank you!!
Shalini
10 months ago
I received a call that Citi bank is suing me for an old debt in 2005 is that even possible? I do not remember opening an account but it is long time ago, they said they will serve papers in 7 days can you please help me
Steve
6 months ago
Sir,
In March 2023 I applied for and was approved for a Citibank / AAdvantage Mastercard with a limit just over $3000. After doing so I immediately transferred the bulk of my balance, on an existing Barclays Mastercard, to this new Citi card, bringing the balance to over $2600.
I made regular payments until late May 2023, just prior to the 4th of July weekend, when I made a large, unscheduled payment of $2300 with the intent of bringing my balance down to less than $500 and way below one-third of my available credit and (hopefully) improving my credit score. I then, on the same day, made the mistake of an additional payment of $300, to further reduce the account. Again, at no point was my account pass due or behind, as I was paying ahead of schedule and a significant portion of my balance.
Over the holiday weekend I realized that the second, extra payment, made against my personal USAA checking account should have been just $200. I called and attempted to cancel the payment but was informed that it was too late as it had been processed. I was told by the Citibank representative not to worry, even if the payment was returned by the banks (which it was). My account was not, by any means, in arrears and that the payment would not be resubmitted.
Hence, for the first of many times, I was lied to by Citibank. Less than a week later, the “don’t worry about it” bill was resubmitted, causing my account to again be overdrawn. I then contacted another Citibank representative, who apologized and informed me that it was Citibank policy to attempt submit a payment three times. BUT he promised me that that he had made computer entries to not submit it again and that he would waive any fees. He also apologized for my frustration, as he could see that I had paid my account down by over two-thirds, but I had nothing to worry about.
Again, Citibank lied to me. I begin receiving notifications, texts, emails, and calls from Citibank to make arrangements to pay the “past due” payment. Then, as I am preparing for a business trip to Kansas and shopping at a local, El Paso Albertson’s grocery store, my Citibank card was rejected…a card that had been just recently paid down to a $500 balance out of a $3000 limit.
I contact Citibank (again) and eventually I get relayed to a misnamed “manager.” A manager who says he cannot comment as to why my card was cancelled until I receive a letter in the mail. A week later, after my business trip was finished and without my credit card, I received a letter from Citibank, dated 17 July 2023, that my account had been closed due to “one or more late or returned payments”…on an account that had just had over two-thirds of its balance paid off in the last 30 days and was NEVER past due!
Yet again, I wait for minutes on a phone call to talk to a so-called manager. I am incredulous at this point, and she has an obnoxious attitude towards me, telling me she can resubmit me to an unnamed, higher someone for a credit review to reinstate my account. A couple of weeks later, I receive a 29 July 2023 letter stating, “We’re unable to open your account.”
To add further salt to the wound, Citibank’s final lie was to add a $30 returned check fees and $41 late payment fee for July (while I’m disputing all this insanity). fees that I was told “don’t worry about, Mister Griffin.” This for an account that I cannot use, but fully expected to pay on.
And by “expected” I mean constant, merciless harassment by Citibank via phone calls, texts, and emails at home and work, including all weekend. This stress is compounded by knowing that I wasted over two grand of my hard-earned dollars on trying to improve my balance (and good credit) on a Citibank account that has now become a negative credit report.
Is there any action that I can take with regards to Citibank? I have no desire to do business with them, now or any time in the future, given the way they treated someone who was trying to be a loyal customer, but I do want the fees (and resulting interest) removed from my balance that they, through their representatives, obligated themselves to remove. I don’t want a whisper of this debacle on my credit report. And, above all, I want their increasing harassment of me to stop, to include suing them for their emotionally stressful treatment, if possible.
Thank you for your time and consideration regarding this matter.
Jayne
6 months ago
My Citibank Visa card was stolen from my purse in May 2023. Citibank wants me to pay the charges, even though I called immediately to tell them not to let the charges go through (have a screen shot of a text of this). They say I\'m still responsible, but I won\'t pay. Now they are sending me late notices, affecting my credit score and soon to turn me over to collections. No one from their security services will respond to me. Do you handle cases like this? Prefer email for first communication.
Kathleen
4 months ago
Getting around 4-5 calls a day since December 7 from the number 866-532-0423. Answered today at 2:14 p.m. and verified it was CitiBank and to ask them to stop calling. I have payments set up on December 22 and January 2. They have left me a total of two automated voicemails--one yesterday and one this morning.
This is to the best of my knowledge and will be documenting any further calls made after declaring today I would like to not be contacted.
Colin
2 months ago
I have received multiple calls for Citi regarding my account from 2 separate numbers one is 866-680-8628 and they don\'t leave a voicemail the 2nd one is 866-458-7685 I changed my preferences to do not call or text and still receive calls regarding my account. Within a few hours I have received 3 calls so far already and this has been happening for weeks. is there anything that can be done on this
