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How it Works

We will stop harrassment immediately

If your rights have been violated, you may even be entitled to a money damages.

The other side pays our fees and costs, so there is ZERO COST to you.

Frequently Asked Questions

What is the Fair Debt Collection Practices Act?

The FDCPA applies to everyone in the county. It’s a list of what collection agencies can and cannot do while collecting a debt. Under the FDCPA, collection agencies cannot harass you while collecting a debt.

What is the Electronic Fund Transfer Act?

The EFTA is a federal law that protects electronic payments that are deducted from bank accounts. Under the EFTA, companies cannot take unauthorized payments from your checking account or debit card.

What is the Fair Credit Reporting Act?

The FCRA is a federal law that protects consumers’s information on their credit report. 40 million Americans have mistakes on their credit report. We will help you dispute inaccurate information on your credit report at no cost to you.

Do I have to pay your fees and costs?

No. We handle consumer rights cases based on a fee-shift provision. That means the other side pays your fees and costs. You will never pay us a penny.

Do states have their own laws to protect consumers?

Yes. Several states also have laws to provide their citizens with an additional layer of protection. All states also have laws to protect consumers from unfair and deceptive practices from big companies.

How does America’s Consumer Lawyer help me?

The EFTA is a federal law that protects electronic payments that are deducted from bank accounts. Under the EFTA, companies cannot take unauthorized payments from your checking account or debit car.

Persons

We see you as a person, not just a client - and that makes us better at what we do. We learn your story. And, as we help you, we go above and beyond in a way most law firms never could and never would. Becuase we're not just lawyers. And you're not just a client. We're friends, neighbors, and family. We're all people and here at America’s Consumer Lawyer, we put People First.

Persons
Persons

Top Collection Violations

Called you about a debt you do not owe.

Called you at work after you told them you cannot recieve calls at work.

Left you a message without identifying the company's name.

Left you a message without disclosing that the call is from a debt collector.

Called third-parties (family, friends. coworkers, or neighbours) even though the collection agency konws your contact information.

Disclosed your debt to a third-party (family, friends. coworkers, or neighbours).

Called you after you said to stop calling.

Threatened you with legal action (such as a lawsuit or wage granishment).

Called you before 8:00 AM or after 9:00 PM.

Continued to call you after you have told the collector yo cannot pay the debt.

Communicated (phone or letter) with you after you filed for bankruptcy.

Failed to mark the debt on your credit report as disputed after you disputed the debt.

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800-754-0961

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Submitted Comments

Stacy
11 months ago
Didn’t want you to call, but just an FYI, Verizon customer service says that is not a nimber they are familiar with. It’s a scam
Leonardo
1 year ago
Received a call from 1-800-754-0961. What is this about ?
Patricia
2 years ago
On February 10, 2024 representative Chris from Verizon came by my house to promote a sales that Verizon was having. He said that I could get a better phone but I had to transfer my number. No hidden fees, no up front cost. On February 29th, 24, I received a bill in the amount of 112.56 from Verizon. My service was still working with Cricket and my phone service had not been transferred. Then I tried using my phone only to find out someone had called Cricket on February 16, and reported my phone lost/stolen. My service was disconnected. I had no phone service at all. I have seizures and several doctors appointments. I use sun van to travel and was not able to schedule a ride. I had to catch the bus to cricket to have my service turned back on with a boot on my foot after suffering a injury. I just recently received another bill in the amount of 204.86. the phone was returned to Verizon by FedEx 775473575270.
Rosie
3 years ago
Back in Nov I switched to T-Mobile My tablet was still getting charged by Verizon and T- Mobile and I was paying both. Last month I requested a credit and the customer service rep said that would appear in my account and it has not. Now I’ve been getting these calls saying Verizon will report me to the Federal Credit Agencies. There should be a law protecting citizens from this harassment and I should be credited from November onward since they knew T-Mobile became my new carrier. Why would I need 2 carriers? This is abusive.
Linda
3 years ago
First time I heard from ?????, they indicated that I owed Verizon, $200.00. I called Verizon and they assured me that that call was spam. Second, they left message that I needed to pay. Today I received a bill via USPS, indicating that I now owe, 216.00. I again contacted Verizon, they again indicayed that do owe any thing except my upcoming bill due in February of $60.00
Joe
3 years ago
I get constant calls from this number to collect a debt, I have asked them to call the other numbers on the phone plan as mine is not even the main number and I do not pay for the account as its a family plan and I am not the head of the family. I have asked numerous times to stop being called and texted for this and it has happened constantly for years.
Michael Agruss
4 years ago
Hi Hawah. Robocalls are annoying and frustrating, but you don't have to keep taking them. The law protects you from harassment and if you'd like to discuss how to make them stop, you can contact my office at your earliest convenience. Thanks, Mike
Michael Agruss
4 years ago
Hi Stephen. I will give you a call so we can discuss these calls and what you can do about them. Robocalls are frustrating and annoying and as someone who works for Verizon, I'm sure you would know if these calls supposedly coming from Verizon are legitimate or not. I will be in touch soon. Thanks, Mike
Michael Agruss
4 years ago
Hi Cassandra. Do you have saved copies of the calls you've received that were threatening? If you do, you can send it over to me at [email protected]. I can review them and give you a call to discuss your next steps. Thanks, Mike
Michael Agruss
4 years ago
Hello Tim. If you feel that you need assistance in dealing with the calls you're getting from Verizon that you suspect are fraudulent, please give me a call. I would be happy to see how I can help you get these calls to stop. Thanks, Mike
Michael Agruss
4 years ago
Hi Robert. It can be very frustrating to deal with customer service when you're just passed around and never receive the information you're looking for. And I can certainly understand worrying about your credit rating, it is a very important part of our lives. I would like to speak with you about your Verizon account and the hassle you've had in trying to deal with it. Please feel free to contact my office and we can have a free, no-obligation consultation. Thanks, Mike
Robert
4 years ago
I had a Verizon wireless flip phone for almost 20 years. They said they wouldn't support it anymore and said I needed to switch to a new one. But they refused to give me a new one. They wanted to charge some crazy big amount to get a new flip phone after giving them thousands of dollars over the years. On 3/21/22 I switched to Tracfone which has better service at 1/4 the price. I tried to pay my final Verizon bill on the Verizon web site but it would not let me log in because I am no longer a customer! I called Verizon to see if they could help. They said I would be mailed a final bill in the mail. That never happened. Then on 4/25/22 I got a robo-call telling me I had to call 800-754-0961 immediately or face unspecified scary financial consequences. I called that number, but it would not accept my disconnected Verizon Wireless number! I tried calling back again and refused to press any buttons. That did eventually get me to a human. But I spent the next hour being transferred from one person to another. Each time I was transferred I had to start over. I was just trying to be honest and pay my bill and they would not let me. Now I am afraid they will try to damage my credit rating. Am I owed any compensation for this insane hassle that is straight out of a Kafka novel?
Tim
6 years ago
Number called several times from a 248 260 2215 number harassing me to call 18007540961 in regards to Verizon Financial Services. Problem is I am field agent for OSL RS a National Retailer contracted with Verizon so I know this is not legitimate practice. I reached out to our NE Michigan District Rep for Verizon and made a complaint as well.
Cassandra
6 years ago
leaving threathing messages regarding my cell phone bill (Verizon) to make payment or will be disconnected. Number that showed up was (210) 202-3315 but they ask me to call (800) 754-0961.
Stephen
6 years ago
A claimed Verizon recording has been left on my phone and many of my coworkers and customers too ( i work for the largest Verizon dealer) the call comes from one number and asks me to call another which is known to be fraud. It shows as a robocall on the caller id service I pay for through Verizon for my cell Obviously It isn't and even if it wasn't a known issue it is still a robocall. I am also on the national do not call list and have made claims in the past on other robocalls but no money 🤷‍♂️ I would love to be able to tell every crazy concerned customer that comes in asking what to do afraid their phones will be shut off when I tell them its spam call they ask how do stop it......so now what do say?
Hawah
8 years ago
I'm not the primary on the account and hence the account is not in my name. I get calls around 10 times a day from a robot and they fill my voicemail. I've called before to complain and they apologized and went right back to doing the same thing.

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