It is so difficult to find any contact information for Sallie Mae. I just learned that they changed their name. While I was still in school, they reported that I was 90 days late on my credit for four times. Once I was able to contact them, I told them that I can’t pay their required minimum fee but I can pay them with a lesser amount. They refused. They are terrible at helping low income students to pay their loans.
contact information for Sallie Mae
Submitted Comments
David
7 months ago
SPS Servicing is inaccurately reporting a foreclosure on my mortgage despite the account being current since July 14, 2025. The issue began in May when payments failed due to a backend error on SPS’s side—specifically, an account number truncation during autopay setup. I attempted payments in May and July via their website, and a rep later confirmed that my bank info was correct but SPS\'s system mishandled it. Three other SPS accounts drawing from the same bank were unaffected. I formally disputed the reporting on July 29, but SPS is still furnishing foreclosure status to the credit bureaus and hasn’t acknowledged the servicing error in writing.
