Comcast

Creditors like Comcast cannot harass you over a debt. You have rights under the law, and we will stop the harassment once and for all.

THE BEST PART IS…

If Comcast violated the law, you may be entitled to money damages and Comcast will pay our fees and costs. You won’t owe us a dime for our services. Plus, some of our clients also receive debt relief and cleaned-up credit reports. You have nothing to lose! Call us today at 888-572-0176 for a free consultation.

Who is Comcast?

Comcast is America’s largest cable TV and home internet service provider, and 2nd-largest in the world by revenue, and is headquartered in Philadelphia, Pennsylvania.

Among Comcast’s many legal battles regarding unlawful/improper business services are a recent July 2019 ruling in a case filed by the Washington Attorney General, which found that Comcast had deceived consumers in the state “455,000 times” by “enrolling customers into a Service Protection Plan (SPP) without their consent – sometimes after the customer specifically denied enrollment – or misrepresenting or failing to disclose the SPP’s costs.” Comcast paid an unknown amount in restitution and over $9 million in penalties.

Comcast’s Address, Phone Number, and Contact Information

Comcast is located at 1701 John F. Kennedy Boulevard, Philadelphia, PA 19103-2838. The customer service telephone number is 800-266-2278 and the main website is www.xfinity.com/. 

Phone Numbers Used by Comcast

Like many creditors, Comcast may use many different phone numbers to contact debtors. Here are additional numbers Comcast may be calling you from:

• 213-504-7015
• 215-478-6069
• 386-944-6100
• 402-403-0312
• 501-375-5755
• 630-288-1777
• 866-950-3532
• 877-331-2016
• 877-570-7711
• 877-761-4942

Comcast Lawsuits

If you want to know just how unhappy consumers are with Comcast, take a look at the number of complaints consumers have made online. Nowadays, most original creditors, credit card companies, etc. have arbitration clauses, which means that if you have a complaint against that company, you must file your claim in arbitration. Arbitration limits discovery, is not public, has a limited appellate process, and, most importantly, is funded primarily by the banks and big businesses. While it can be difficult to get a fair chance in arbitration, the good news is we have filed hundreds of credit harassment cases in arbitration, and we know how to aggressively fight these cases against the big banks and businesses even when arbitration is necessary.

Comcast Complaints

The Telephone Consumer Protection Act (TCPA) protects you from robocalls, which are those annoying, automated, recorded calls that computers make all day long. You can tell it’s a robocall because either no one responds on the other end of the line, or there is a delay when you pick up the phone before a live person responds. You can receive $500 per call if Comcast violates the TCPA. Have you received a message from this agency that sounds pre-recorded or cut-off at the beginning or end? These are tell-tale signs that the message is pre-recorded, and if you have these messages on your cell phone, you may have a TCPA case against the agency.

The Electronic Fund Transfer Act (EFTA) protects electronic payments that are deducted from bank accounts. If Comcast took unauthorized deductions from your bank account, you may have an EFTA claim against the agency. Comcast, like most collection agencies, wants to set up recurring payments from consumers; imagine how much money it can earn if hundreds, even thousands, of consumers electronically pay them $50 – $100 or more per month. If you agreed to this type of reoccurring payment, the agency must follow certain steps to comply with the EFTA. Did Comcast continue to take electronic payments after you told them to stop? Did they take more money from your checking account than you agreed to?  If so, we can discuss your rights and a potential case under the EFTA.

The Fair Credit Reporting Act (FCRA) works to ensure that no information reported to your credit report is false. In essence, it gives you the right to dispute those inaccuracies that you find on your credit report. We’ve handled many cases in which a debt collection agency reported debt on a consumer’s credit report to obtain leverage over the consumer. If Comcast is on your credit report, they may tell you that they’ll remove the debt from your credit report if you pay it; this is commonly known as “pay for delete.” If the original creditor is on your report rather than the debt collector, and you pay off the debt, both entities should accurately report this on your credit report. 

Several states also have laws to provide their citizens an additional layer of protection. For example, if you live in California, Florida, Michigan, Montana, North Carolina, Pennsylvania, Texas, or Wisconsin, you may be able to add a state-law claim to your federal law claim above.  North Carolina, for example, has one of the most consumer-friendly statutes in the country: if you live in NC and are harassed over a debt, you may receive $500 – $4,000 in damages per violation. We work with a local counsel in NC and our NC clients have received some great results in debt collection harassment cases. If you live in North Carolina and are being harassed by a debt collector, you have the leverage to obtain a great settlement.

How do we Use the Law to Help You?

We will use state and federal laws to immediately stop Comcast’s debt collection. We will send a cease-and-desist letter to stop the harassment today, and if Comcast violates the FDCPA, EFTA, FCRA, or any state law, you may be entitled to money damages. For example, under the FDCPA, you may receive up to $1,000 in damages plus actual damages. The FDCPA also has a fee-shift provision, which means the debt collector will pay your attorneys’ fees and costs. If you have a TCPA case against the agency, we will handle it based on a contingency fee and you won’t pay us a dime unless you win.

THAT’S NOT ALL…

We have helped thousands of consumers stop phone calls.  We know how to stop the harassment and get you money damages. Once again: you will not pay us a dime for our services. We will help you based on a fee-shift provision and/or contingency fee, and the debt collector will pay your attorneys’ fees and costs.

What if Comcast is on My Credit Report?

Based on our experience, some debt collectors may credit-report, which means one may mark your credit report with the debt they are trying to collect. In addition to or instead of the debt collector, the original creditor may also be on your credit report in a separate entry, and it’s important to properly identify these entities because you will want both to update your credit report if or when you pay off the debt. 

THE GOOD NEWS IS…

If Comcast is on your credit report, we can help you dispute it. Mistakes on your credit report can be very costly: along with causing you to pay higher interest rates, you may be denied credit, insurance, a rental home, a loan, or even a job because of these mistakes. Some mistakes may include someone else’s information on your credit report, inaccurate public records, stale collection accounts, or even being a victim of identity theft. If you have a mistake on your credit report, there is a process to dispute it, and my office will help you obtain your credit report and dispute any inaccurate information.

REMEMBER…

If a credit reporting agency violates its obligations under the Fair Credit Reporting Act (FCRA), you may be entitled to statutory damages up to $1,000, and the credit reporting agency will be required to fix the error. The FCRA also has a fee-shift provision, which means the credit reporting agency will pay your attorneys’ fees and costs. You won’t owe us a dime for our services. We have helped hundreds of consumers fix inaccurate information on their credit reports, and we’re ready to help you, too.

Complaints against Comcast

If you’re on this page, chances are you are just like the hundreds of consumers out there being harassed by Comcast. Here are some of the BBB reviews and complaints against Comcast:

1. “I received a notice from a collection agency about a Comcast bill from the state of Indiana which I have never been to in my life. I have lived in California for 39 years and sent them that information but they will not drop the harassment by mail and threats to me.”
2. “I called Xfinity to transfer service from my old address to my new address. I was told that they did not offer service at my new address and that I would not be responsible for cancellation fees. I received my bill on March 5, 2020 for $280.68 which includes $140 for cancellation fees. I was told twice that I would not be responsible for cancellation fees.”
3. “I was lied to several times about payment arrangements, I made an arrangement exactly like the agent told me and my services were still interrupted, I called xfinity back and they acknowledged the mistake, but would not fix the issue or provide me with any info on who to complain to in their department.”
4. “I speak English and only English. At some point after signing up for service, Comcast began to send me months bills in Spanish. I do not speak or read Spanish. I moved and canceled service in February 2019. I have begged and pleaded multiple times for Comcast to send my final invoice in English so that I can read it and know what I am paying. To date, they have refused and have now turned the account over for collections. It should not be this difficult to obtain an invoice in English.”
5. “Xfinity sold a service to someone claiming to be me and I received a bill years later with the service being installed in a house and town I never lived in or owned. They are making me jump through hoops to prove it wasn’t me but they didn’t jump through hoops to prove the person who purchased the service was who they said they were. They refuse to remove the bill out of my name because of their mistake. They need to make this right and fix their problems and not put it on me. I want the bill removed from my name immediately and them to make sure this doesn’t happen to other customers.”

What Our Clients Say About Us

America’s Consumer Lawyer has over 1,000 outstanding client reviews on our website, an A+ BBB rating, and over 135 five-star reviews on Google. Here’s what some of our clients have to say about us:

“Michael Agruss handled two settlements for me with great results and he handled them quickly. He also settled my sister’s case quickly and now her debt is clear. I highly recommend Michael.”

“America’s Consumer Lawyer was very helpful, they helped me solved my case regarding the unwanted calls. I would highly recommend them. Thank you very much Mike Agruss!”

“America’s Consumer Lawyer was very helpful to me and my veteran father! We were harassed daily and even called names for a loan that was worthless! Agruss stepped in and not only did they stop harassing, they stopped calling altogether!! He even settled it so I was paid back for the problems they caused!”

Can Comcast Sue Me?

Yes, Comcast can sue you. Comcast can hire a lawyer to file a breach of contract lawsuit against you for the underlying debt, fees, and costs. If you’ve been sued by Comcast, do not ignore the lawsuit; you may have defenses. If you ignore the lawsuit, default will be entered and the agency may seek to garnish your wages. If you receive notice of a lawsuit, contact an experienced attorney as soon as possible, even if you intend to represent yourself pro se. If Comcast has threatened to sue you, contact America’s Consumer Lawyer as soon as possible; we’re here to help.

Can Comcast Garnish My Wages?

Yes, if Comcast has a judgment entered against you. If Comcast is currently garnishing your wages or threatening to do so, contact our office as soon as possible.

Comcast Settlement

If you want to settle a debt with Comcast, ask yourself these questions first:

1. Do I really owe this debt?
2. Is this debt within the statute of limitations?
3. Is this debt on my credit report?
4. If I pay this debt, will Comcast remove it from my credit report?
5. If I pay this debt, will the third-party debt collector remove it from my credit report?
6. If I pay this debt, will I receive written confirmation from Comcast confirming the payment and settlement terms?

These are not the only things to consider when dealing with debt collectors. We are here to help you answer the questions above, and much more. Whether it’s harassment, settlement, pay-for-delete, or any other legal issue with Comcast, we at America’s Consumer Lawyer are here to help you.

Top Debt Collection Violations

Debt collection laws provided a laundry list of what collectors can and cannot do while collecting a debt. Based on our years of experience handling thousands of debt collection harassment cases, here’s what collection agencies most often do to violate the law. 

1. Called you about a debt you do not owe.
2. Called you at work after you told them you cannot receive calls at work.
3. Left you a message without identifying the company’s name.
4. Left you a message without disclosing that the call is from a debt collector.
5. Called third parties (family, friends, coworkers, or neighbors) even though the collection agency knows your contact information.
6. Disclosed to a third party (family, friends, coworkers, or neighbors) that you owe a debt.
7. Contacted you after you said stop calling.
8. Threatened you with legal action (such as a lawsuit or wage garnishment).
9. Called you before 8:00 AM or after 9:00 PM.
10. Continued to call you after you have told the collector you cannot pay the debt.
11. Communicated (phone or letter) with you after you filed for bankruptcy.
12. Failed to mark the debt on your credit report as disputed after you disputed the debt.

Frequently Asked Questions

1. Do I have to pay your fees and costs for helping me with my consumer rights case? No. We handle consumer rights cases based on a fee-shift provision and/or a contingency fee. That means either the other side pays your fees and costs, or we take a percentage of your recovery. Whether it’s a fee-shift case or a contingency-fee case, we don’t get paid unless you get paid, and you’ll never owe us a penny for our time.

2. What are the damages under the Telephone Consumer Protection Act? You can get $500 per robocall, or $1,500 per robocall if the robocalls were willful. In any type of settlement, oftentimes Defendants pay much less than $500 per call. However, if there are 50 calls at issue, even at $250 per call, your case could settle for $12,500.00.

3. Are there state laws that protect me from original creditors? Yes! Several states also have laws that provide their citizens an additional layer of protection. For example, if you live in California, Connecticut, Florida, Kansas, Massachusetts, Michigan, Missouri, Montana, North Carolina, Nevada, Oklahoma, Pennsylvania, Texas, and Wisconsin, you have additional state-law rights.

4. What type of debt is covered under state laws that protect me from original creditors? Only consumer debt, such as personal, family, and household debts. For example, the money you owe on a personal credit card, an auto loan, a medical bill, or a utility bill. State laws usually do not cover debts you incurred to run a business, or debts regarding unpaid taxes, or traffic tickets.

5. Does the Fair Debt Collection Practices Act apply to banks or credit card companies? No. Only third-party debt collectors are bound by the FDCPA. That is, original creditors, such as credit card companies and banks, are not bound by the FDCPA.

6. Are mistakes on credit reports common? Yes! Are you one of the 40 million Americans that have a mistake on their credit report? Mistakes on your credit report can be very costly. Along with causing you to pay higher interest rates, you may be denied credit, insurance, a rental home, a loan, or even a job because of these mistakes. Some mistakes may include someone else’s information on your credit report, inaccurate public records, stale collection accounts, or maybe you were a victim of identity theft.

7. What do I do if I have a mistake on my credit report? If you have a mistake on your credit report, there is a process to dispute them. My office will help you pull your credit report and dispute any inaccurate information. If a credit reporting agency violates its obligations under the Fair Credit Reporting Act (“FCRA”), you may be entitled to statutory damages up to $1,000.00, plus the credit reporting agency will be required to fix the error. The FCRA also has a fee-shift provision. This means, the credit reporting agency pays your attorney’s fees and costs. Therefore, you will not pay me a penny for my time. To speed up the process, please get a free copy of your credit report at www.annualcreditreport.com. You can also learn more about the FCRA and your rights at http://www.agrussconsumerlaw.com/practices/common-credit-report-errors/.

Share Your Complaints Against Comcast Below

We encourage you to post your complaints about Comcast. Sharing your complaints against this agency can help other consumers understand what to do when this company starts calling. Sharing your experience may help someone else!

HERE’S THE DEAL!

If you are being harassed by Comcast over a debt, you may be entitled to money damages – up to $1,000 for harassment, and $500 – $1,500 for illegal robocalls. Under state and federal laws, we will help you based on a fee-shift provision and/or contingency fee, which means the debt collector pays your attorneys’ fees and costs. You won’t owe us a dime for our services. We have settled thousands of debt collection harassment cases, and we’re prepared to help you, too. Contact America’s Consumer Lawyer at 888-572-0176 to stop the harassment once and for all.