Comcast / Xfinity Arbitration

Comcast gave my business phone number to my landlord who at the time was in breach of contract on our lease. He then , thru Comcast's neglect , presumed business from the space I was forced to leave ! I discovered what happened when I called Comcast to inform of my new service location and to request my telephone service be turned back on .

Hi Shawn. I'm going to give you a call about your issues with your landlord and Comcast. Thanks, Mike

I have 17 pgs of notes, just from this wk. I’ve been denied access to my MOBILE acct -bc they have the last 4 of someone else’s SSN, the app nor .com would accept my credentials, I would call to make pmnt, then had to replace card on file & somehow, everything just fell through the cracks. I’m still denied acct info but did find out today that when I was advised to just create another acct with updated card, that they were in fact putting the acct into my roommates name with his info, BUT my card. Now, to add to that, my personal card info was then added to his (separate) Xfinity acct. I was unaware of that until I received an email on 24 May stating that his bal of $190.35 was unable to be processed on my (old) card and that that caused autopay to be turned off and he needs to update his card info. I logged into his Xfinity acct (with his permission) to attempt to discover how & why my card(s) were added to his acct without authorization from myself or him. I in turn discovered another card of mine (again, unauthorized) was also on his acct as the primary card, BUT WAS NOT THE INITIAL CARD I WAS ACTUALLY LOOKING FOR). I attempted to delete my updated card and it told me that I could not bc it was the primary card on his MOBILE acct. Thing is, he doesn’t use Xfinity for his MOBILE. I confirm les that with him although I knew this to not be true. I had to manually add my email & phone bc I was still thinking this was going to grant me access to my old MOBILE acct, only to realize with a Rep from Xfinity on the phone with me today, that we can only assume that this nee MOBILE acct was created on 03 May 2022. Its all a utter violation of privacy, erroneously done & manipulated just to get money from me. 17 hrs on the telephone; Security breach of my information; (and my room mates at this point); and to be told that he nor myself can delete/remove my card # from his MOBILE acct, that isn’t even active, bc of the Reps on 03 May. I am disputing the MOBILE acct and was finally able to get the clcnts agency’s info today. Did I mention I’ve erroneously been told by Xfinity that I nvr had a MOBILE acct, and numerous other lies so this hasn’t been resolved over months! I AM DONE having any communications with that Co moving fwd & have also deleted/removed myself from the acct Manager on my roommates acct bc of this hellish ordeal- migraines; loss of sleep; loss of appetite; loss of time to plan my sons 21st Birthday whose flying in; my body literally mimicked shingles last nt within a few seconds of me having a full blown panic attack as I dropped to the ground. I will not be violated by Xfinity a mmnt longer. But I will now change my card that is associated with my roommate accts bc Xfinity will not- even with his explicit demand.

Hi Shannon. I'm sorry that you're dealing with such a frustrating situation with Comcast/Xfinity, especially if it is causing you such stress and mental health struggles. I would be happy to see how I can help you to get a remedy for this and I will be reaching out to you to discuss what options you have. Thanks for sharing your story, it helps other consumers to see that they're not alone when they deal with companies like Comcast. I will be in touch. Mike

I have had comcast mobile since 08/2021 I was suppose to receive a credit on two of the cell phones. I only received a credit on one of the phones. I have proof from the sales person who sold me the phone and a recorded conversation and I\'m getting no where. They said it only showed I ported one google number but I ported 2 google voice numbers. Once ported we changed one of the phone numbers to a 210-500-8755 and was told by the gentleman who ported the numbers that would not affect our credit. They issued me a credit on one phone finally last month and have not issued the credit on the other phone. I have called them at least 15 times and no response every time I asked for a supervisor they give me an excuse or say one will call me back and they have not. I have attached paper proving that I\'m suppose to receive the credit but I still have only receive credit for one phone. Please help me this is ridiculous.

DESCRIPTION: Comcast has now cut my cellular service off for 3 weeks. They have now created five false accounts under my name and have my bank account on a security lock for the last five business days that I have to go show proof of identification because of this error I have spent 29 hours 17 minutes and 36 seconds on this phone in 2 weeks. I have two escalations corporate point of contacts that will not return my phone call. They\'ve now created accounts under my wife\'s name that we have never given information for they haven\'t counts created under false spelled names of myself they have debited my cards under false pretenses with different names that is locked my account the point of contact with the escalation department Rachel extension 3005790 will not return phone calls they now have had my cell phone off for 3 weeks during a poor process that they messed up and shut my phone off as I own two car lots and cannot operate my businesses without it I am now liable for a phone charge of over $1,000 for a new device on a different company that I have to pay for because they Comcast screwed the port up and now I\'m liable for the charges of the new phone that I cannot turn on because I didn\'t port a number in for the contract. So Rachel and escalations gave me a new phone and credited the money back for the new phone but yet has turned it off as hotline and now my services and my home are off after 27 years of having three residential and two businesses account. I\'ve contacted every phone number on the internet to gain access and contact executives or anybody to no avail and now they have services still on under an old contract that are still active but yet sent me new equipment under a false name and are billing me for it. I do not have account numbers per se as to I cannot gain access to any of the online information login because it\'s all entered incorrectly in your systems and it Representatives cannot figure it out nor are willing to take the time to correct and rectify the situation so now I am here sitting for 3 weeks now with no service but yet being charged numerous times for different accounts under my name and different names it this is absolutely insane. I do not know what to do AMOUNT EXPLANATION: Loss of business due to no phone, aggervation, and time spent to no avail The name is Thomas Belisle 23608 Oak Ave Sorrento, Fl 32776 But one account is under Brittany Penisten (my wife) another is under Thomas Belissles (wrong), and incorrect account under number 3523525244. **As of Friday April 14th the Cooperate Escalation rep Benjamin has now shut off all my services and as I advised him NUMEROUS times I demanded to remove my debit card off the account that is NOT mine and he refused and shut all my services off and is requiring me to return my new cell phone that was given to me by cooperate for the upgrade of a new account another escalations rep 3 weeks ago. I sent him a letter in writing demand to cease and desist in the use of it. I am now left with no resolve but to totally close my personal accounts of myself and fiance. Which has made life extremely difficult as we have 8 direct deposits set a month for payroll and our bills are all now past due because STILL our account is LOCKED for the attempts at payments under false names and fake accounts created by Xfinity and they refuse to correct them. This is TOTAL BS 3 1/2 weeks and 32hrs on the phone to no avail nor remedy. ****April 24 As of today I\'ve yet to have my services on as far as home cable and my security. I have ordered the security systems April 18th yet to receive them have called five or six times have you got any explanation nor have we been able to get the cable hooked up in our home and all in all we\'ve had to completely close accounts under my name and different issues with my attempts at opening my accounts and then had to open them in my wife\'s name Brittany Penisten. I now spent almost 6 hours in the last 2 days trying to get this all resolved to no avail again nobody knows their ass from elbows at Comcast nor can they even begin to clarify and correct this issue they still have my debit card attached to an incorrect account that is charging and will not release it there\'s credits to my card for my issues that I cannot gain access to the billing or accounts due to it is in somebody else\'s account and the more I call the less I get. ****Current update as of May 29th 2023 I myself spent a total of 4 and 1/2 hours yesterday on the phone again and result was hung up on never called back nor received a return call from anybody at this point I have over 300 pages here printed I\'m going to upload and submit there\'s no clue as to what is going on here as far as billing please see all the attachments it looks like I have almost 7 bills due for one month a service is under all these multiple accounts I do not have a set in stone Bill nor any can anybody give me one or explain it. It states I do not have a mobile when in fact I I always have since 2016 when they started the mobile program with the same number that I currently have 352-455-9662. And it was transferred under my name when we originally transferred ownership but due to all the incorrect accounts we had to close to start this over and make it stop Rachel g with escalations corporate retrieves my number so it still remains but I had to put the account in my number under my wife Brittany. But I\'ve always held the same number and currently do as well. At this point I have no clue I\'ve had to return a total of five pieces of equipment I\'ve driven four times to the store location I\'ve now had to shut my bank account down due to the fraud of incorrect names and billing there\'s a over $700 in credits that were due to me that were giving somewhere they do not reflect anywhere on any of these accounts I\'m just at a total loss this is the worst thing I\'ve ever dealt with in my life it\'s ridiculous it\'s ignorant and it\'s uncalled for I\'ve spent a total of 27.75 hours on the telephone please see attachment exhibit h for records and in those records That\'s not including another temporary phone I had nor my wife\'s phone history so there\'s many many more hours not included in that log. This all was created and done by your representative Rachel G. at 844-963-0087 ext 30051790. She\'s the one that originally when this came about back in March she is the one that ordered the phone with my debit card paying the taxes on the phone I have the email attachment and the exhibits that states and shows that she knew and was aware that that was not to be said on an auto payment plan it was not my account nor did I wish to have it put on there it was just solely to pay the taxes that were due. She has sent the phone and applied my card and my bank to the account and other accounts and I wrote as you see in the attachments that I demanded her remove it as well as another representative Benjamin attachments are there as well with his information and neither would take it off they kept running these cards and payments causing fraud on my accounts I demand Rachel g\'s position and within the company be terminated or I will go after criminal charges as best as I can against her for fraud on a personal level. My wife and I have gone above and beyond and Way beyond what is expected as a consumer to make this right and giving you every opportunity I\'ve now been without a phone for 2 months I had to purchase a phone under the pretense to Port the phone I run was not able to take advantage of that rebate and offer I then had to pay full price for an $1,100 phone receipts attached that I cannot even turn onto your network nor can I turn onto the current Network that it\'s on due to I don\'t have a port because it was denied by your store because they said they could not give me a port pin when I could not turn my broken phone on and look at the screen which is totally incorrect they can they just have to go to a tier 2 technical support team. I now have all these bills for services that none of them match up to each other at all as you see in the attachments all I want to do is have my services as I\'ve had for the last 22 years with multiple accounts and be able to enjoy our television and cable this is not what this is all about.

From all the emails sent for filing notice of dispute with Xfinity I have spent over 22 hours (and counting) dealing with Comcast Xfinity via phone or chat or in person since June 7th 2023 through June 17, 2023. That\'s not including the time I will have to spend on the phone with the regional executive customer relations representative who is not responding to emails and not helpful in any way. Also not including the time I was left with no cable tv in two rooms (June 9 for both rooms, June 9 to June 17 for just one room), and worse internet service than I had before the technician arrived (only MY devices have had connection issues). I have been lied to on almost every phone call, chat, and by the technician who came to my home. Inconvenience doesn\'t begin to cover this entire situation. On June 7th, I called to make sure my old email address and old phone number were removed from my account. I also spoke to someone in tech support for issues with two of my wireless cable boxes. They were not able to fix the issue. I was told the by the tech support person that they were not able to order me new equipment (when they are able to) and so they scheduled a technician to come out. They said they requested the technician to arrive with two wireless cable boxes and the XB8 modem. This tech support person offered me a $25 discount from my bill since I don\'t use my landline. He was not able to transfer me but told me to call and ask for the loyalty department. The second call on June 7, I was on hold for a very long time and this loyalty department person said he would give me a loyalty discount and my bill would be $286 and assured me repeatedly that all my services would remain the same. Same premium channels. Same channel line up. Same unlimited internet. Same unlimited HD DVR. Same everything. I asked many times, he promised it would all stay the same. He texted me two links. He told me to click on the second link. Nothing I read in the link he sent said anything other than a price difference so I agreed. My services included unlimited wifi data, landline, and the following premium channels: Streampix, Hitz, TMC, MGM+, HBO, STARZ, and Showtime. I also had unlimited DVR. Once off the phone, I received an email that congratulated me on moving (I did not move) and that all my services had changed. Lost premium channels. And now 20 hours of DVR instead of unlimited. I immediately called Comcast Xfinity again. I was told by this person that they would do everything to fix this problem but my plan had already changed and the department I needed to be transferred to was closed for the day. I requested to speak to a supervisor. I received a call back a short while later and at first, the supervisor continued to lie and say they would fix things, but also that my old plan was grandfathered in and is no longer offered. When I pressed him, he finally admitted that it was very unlikely I would get my old plan back and I would be charged more monthly to get most of my services back. He said he arranged for me to receive a callback the following day. So on June 8th, the work day was getting closer to ending for the callback so I once again called Comcast Xfinity. I spoke with a man named Kyle who got my services and channels back, minus my unlimited dvr (which would cost an additional $20 a month) for roughly $30 more each month from what I was originally being charged ($312) and gave me a measly credit of $77.94 to \"offset\" being charged $30 more a month for the next two years. By my math. To offset, a credit of approximately $1,320 would be required. Plus $480 to offset the cost of unlimited DVR that I no longer have and is no longer offered on any plan. The following day, June 9, the technician named Sheldon arrived. He did not have two wireless flex cable boxes. He had one other wireless cable box. He did not have an XB8 modem. I requested he just leave everything the way it is because it worked, not great, but it worked, and asked him to order the equipment for me. But he had already removed all the equipment from my home. He said he\'d have someone else or his supervisor bring him an XB8 modem. He had already unplugged the XB7 modem and waited in his vehicle, leaving me without cable or internet for roughly an hour. He eventually appeared with an XB8 modem. He got that working. Then he still only had one wireless cable box. He could not get it to connect or work, and received the same error code. After at least an hour, he finally got the cable box to connect to wifi and left immediately, like he couldn\'t leave fast enough. I walked him out. By the time I walked back in, the screen was black and the same error code was on my screen. I then made yet another call to tech support that took over 2 hours without a resolution. By this point I have been dealing with Comcast Xfinity for 10hrs and 25 minutes. I was transfered again to the \"loyalty department\" but someone answered and then the line was silent. I waited several minutes. Hung up. Called YET again. I spoke with a guy named Chris. He told me a technician was scheduled for June 11 between 1-3pm. I never received any confirmation of this. He told me whoever I spoke with just prior had credited my account $72.33 which I also have no confirmation of and have since not been credited that amount at all. He assured me he would call the next day and follow up. During this phone call, the home technician, Sheldon, called and said he could come fix the problem at 6am the next day. I agreed. I asked the customer support guy, Chris, to keep the June 11 appointment for me, I\'d cancel it if Sheldon fixed things. On June 10, I woke up at 5 am so I could be awake enough for the technician, Sheldon. He arrived at about 6am, spent about 35-40 minutes and claimed he was unable to create a job ticket. He said he would be back at noon. While waiting for his return, I called Xfinity again and spoke with David in the customer solutions team. I explained the lengthy and unnecessary situation and that I deserve more that the measly credit I have received. He created an escalation ticket and told me it was to a corporate team and that someone would contact me in 3 to 5 business days. I requested the ticket number and the phone number to call because I did not believe I would receive a callback. This is still June 10. Sheldon, the technician arrived for a second time a little after noon. He installed a new main cable box (which wasn\'t having issues). He also stated he installed MoCA on the roof and ran a new cable line from the drop down power pole. He was still unable to get the wireless cable box he had installed to work. Instead of trying to plug my Xfi pod back in (he insisted with the newer modem, they were not needed) he told me my only options were to go without cable tv until an new order for a wireless box arrived or he could put a splitter in and run cable into the room. I am livid at this point. Because I work from home. I relax at home. So I let him run cable across my back porch and connect me to a much older wired cable box. I apologize for being rude. He ignores me completely. As he\'s leaving he angrily tells me that I need to give him a 9 or 10 rating on the survey I\'ll receive after he leaves. After he leaves, the internet is so spotty, my cell phone keeps disconnecting as well as my smart tv wouldn\'t work because the connection was so bad. I restart the modem several times. The connection is horrible and the \"new\" XB8 modem is extremely hot to the touch and so is the wired cable box. I find my Xfi pod, plug it in and my phone gets wifi for the most part, but my one TV still won\'t stream. On June 11, I use Xfinity chat and speak with someone named Jitendra. They attempt to order me a new XB8 modem. They send me a link via text 5 times. I click on it but every time, the screen goes blank when I start to scroll. They try emailing the link. It also goes blank. Yet they tell me somehow I agreed to the new modem and that I\'ll get confirmation within a couple hours. I never received confirmation. It is now today, June 12. I still have not received confirmation of the modem order. So I call the corporate number provided to me earlier. I speak with a man named Cody and explain the entire situation. He creates a new escalation ticket for the regional executive customer relations. He tells me a new XB8 modem was ordered but the Jitendra person closed the ticket before the warehouse could fulfill the order. He assures me that I will have the $286 monthly bill honored and keep all my services and get my unlimited DVR back. He says I will be compensated for my lost time. He promises everything will be resolved and I will get a phone call that day. And I won\'t have to have any other issues. A short while later, I received a phone call from Mizraim, with the executive customer relations regional team. I ask him to order the XB8 and the two wireless flex boxes. He does not. He tells me he will review everything but that they will not honor the $286 but will try to get it close to that by removing services. He says they will not compensate me for anything beyond that. He is rude and continues to talk over me. He says he will call me back by the morning of June 14 at the latest. I tell him I will likely pursue arbitration because he is still not resolving any of the issues. It was still June 12, I call the corporate office in Philadelphia (the phone number I had called to reach Cody) and I speak with a woman named Monique. She tells me Cody should have never promised any resolution or compensation. She posts that I am seeking arbitration in the regional executive customer relations ticket. I call Mizram\'s direct line and leave a voice-mail and let him know I will definitely be pursuing arbitration. And that was over 19 hours of my time (and counting) wasted by the sheer incompetence and repeated blatant lies by every single person I spoke with who works for Comcast Xfinity except Monique and Kyle. I was supposed to receive a phone call from Mizraim with the regional executive customer relations team on Wednesday, June 14 and did not. He emailed saying he is still reviewing my case. I responded asking him to confirm that he would order the new XB8 modem and wireless cable boxes. He did not respond. On June 15, I received one wireless cable box via UPS that was ordered when Sheldon, the technician was here the first time one June 9. I was able to set it up in the room he couldn\'t get the other wireless box to work. I emailed Mizraim and again asked him to confirm he was ordering the new XB8 modem and just one wireless cable box. He still has not responded. I now have to go to the Comcast Xfinity store to get the equipment I\'ve requested several times now. I am unable to schedule an appointment with the store to save myself time. If they don\'t have it in stock, I will have to wait for it to be mailed. The current XB8 modem I have is still extremely hot to the touch and I am concerned it will start a fire or cease to function. And I am still without cable tv in one room. And the xi6-t bix I received in the mail shows that my entire house is experiencing an outage even though all devices are working, except for bad internet connections to two of my tvs, my phone, and any of my devices. My father\'s devices work just fine. I have lost all faith that Mizraim with the regional executive customer relations team will reach out to me anytime soon and I have sincere doubts that he will resolve the plethora of issues to my satisfaction. The chat function is no longer available to me via the Xfinity app. I have uninstalled and reinstalled it to no avail. So I am unable to request anyone else to order me the XB8 modem and wireless cable box. This is now going to cost me more time to go to the store, hope they have the equipment in stock, and if not, find someone to order the equipment I requested from my very first phone call on June 7th. It is June 17. Accordong to the Xfinity app, my bill next month will be $429. There is no explanation of these charges on the app or on the website in my account details. I also went to the Comcast Xfinity store (June 17) and was able to get one xi6-t wireless cable box and the man who helped, Cecil, suggested I go back to the XB7 modem as they have received MANY complaints about the xb8 modems. He also tells me Sheldon, the technician did not install MoCA on my roof and has no idea what he installed. I also spoke with a woman named Crystal. She explained that the technician, Sheldon, charged me for his second technician visit on June 10, and to have a line-man come out. He never informed of these charges, nor should I have been charged for his third visit in two days for his inability to fix the issues. Crystal credited my account $100. Both Crystal and Cecil told me my original call on June 7th, equipment was ordered then canceled. This entire situation could have been resolved if the first person I spoke with had just ordered me the equipment in the first place and not offered me a lie of a discount. I returned home, set up the equipment. One of the xi6-t boxes (that the technician ordered) kept showing as an outage at just my home since I installed it on June 15th, which was preventing me from checking the internet speeds to all devices. I set up the new box in that room and it said the same thing, it was registering as a device outage. So I removed the profile names of me and my father from the Xfinity app so no devices were assigned to any particular person. Only the devices assigned to MY profile were affected with either extremely poor internet connections if any connections at all. Now, after removing profile names from the app, all my devices are working with strong wifi connections for the most part. I finished setting everything up and making sure the wifi connections were fully functional at 2pm. I will be adding that time to my arbitration claim, and the full days without quality internet connections to only my devices. I am completely unsure what my future monthly bills will be. I do not forsee Mizraim with the regional executive customer relations team resolving any issues, if he even responds. As of June 23, 2023, he has not replied to any email or voice-mail I have sent. He has not communicated with me since his glib email on June 14th. On June 23, I have also received promotional/marketing calls which I am opted out of according to the Xfinity website and have never ever received before. I am also unable to opt out of/disable the hotspot from my gateway. I get an error message on both the website and Xfinity app when attempting to do so. I used to be able to configure those settings via the 10.0.0.1 admin site, but am no longer able. I chatted with someone bia the Xfinity website (since I am unable to use the chat function on the app) and then requested a call back from tech support. The person that called says he turned the hotspot off on my Xfinity gateway, but it still says it\'s on via the app and website and appears in my available networks. Also, since receiving the xi6-t box from the Xfinity store, regardless of changing the power saving options and the screensaver settings, I now have to tell my tv not to turn off or go into nap mode every 4 hours. This has never been an issue before. If I want my cable box to be on for a week straight, that should be my prerogative. I have been a customer of Comcast Xfinity for 20 some years though I have lived at many different address. While I have always dreaded having to call or chat with support because it inevitably takes an hour or more and resolutions to problems are more rare with each passing year, I have never experienced this level of whatever the legal term for WTAF is, with any company ever, including Comcast Xfinity. I am appalled. I am frustrated. I am exhausted. I am taking what legal action I am able to because no company should EVER, EVER, EVER treat their customers with such disregard. I would use any other service provider if there was any in my city that had the internet speeds Xfinity offers. AMOUNT EXPLANATION: I am a writer/artist/caretaker for my father. My wages vary. I averaged what my hourly rate would be ($125/hour) for all the work I could have been focused on during the 22 hours of lost time, plus the time it took me to get functioning equipment, the time to set it up, and the time it will likely take me to reconnect all my devices after I change my password as I do not trust the technician that was at my home or Mizraim, the regional executive customer relations person assigned to my escalation ticket (ML-CORPORATE ESCALATION / ESL04559019). I doubled the amount of time/damages for the unnecessary and completely avoidable mental anguish I have suffered during this ordeal that never should have taken place. I am also asking for Comcast Xfinity to either honor the $286/month price I was given and include the unlimited DVR I had before the lies from the first \"loyalty department agent\" and only seek $7500 for time lost and mental anguish or if they will not honor that, then I am seeking a total of $9300 to include an additional $1800 to offset the difference of cost of my current monthly bill plus the extra $20 it would cost to add unlimited DVR ADDITIONAL REQUESTS: I would like a formal apology. I would like to be compensated $7500 for my lost time, access to services, and mental anguish. And for Comcast Xfinity to either honor the $286 monthly charge for all my premium channels, original chanel line up, unlimited wifi, and include my previous unlimited DVR, or to compensate me the additional $1800 to offset the monthly cost difference for a total of $9300($286 promised as a \"discount\" versus $342 promised to reinstate most of my services plus $480 to cover $20 a month extra for additional unlimited DVR cost) of what I will have to pay to have all of the services I originally had before they lied to me. I would also like for a senior level technician (NOT Sheldon) to come out to my house and figure out what Sheldon installed on my roof and determine if it\'s necessary, and to run a new, full cable line from the drop down power pole, into my house and remove any unnecessary splitters and coax and/or equipment installed by Sheldon (as splitters degrade the signal quality and I have two or three installed now.) And for Mizraim and Sheldon to no longer have any access to my account whatsoever. My internet and cable continues to cut out, every day since I sent my Notice of Dispute on June 23. Twice in the evening on June 24th. Three times in the afternoon and evening on June 25th. And three times already today, June 26. The outage map shows only my address and claims to affect 51-100 customers, yet there are Xfinity hotspots available while my internet and cable is out. I have screenshots and have taken notes. Yesterday, Sunday June 25th, the Xfinity app showed a message that there was maintenance being done. I find it highly suspicious that the app would say that for only one day. If it was planned maintenance, I, and any other customers, should have been notified BEFOREHAND. At this point, I am not inclined to accept a settlement, and will likely be adding more financial compensation to my claim for arbitration. If it\'s found that the continuing interruptions to my Comcast Xfinity services are some sort of retaliatory actions for filing a notice for dispute/arbitration claim, I will be contacting all television, print, and online media outlets and informing every Comcast Xfinity customer across the country of my story and how they too can seek arbitration for their own chronic issues with how Comcast Xfinity treats their customers with such utter disregard. I will be conferring with my lawyer as to next steps and to reassess how much more financial compensation is necessary to right the continuing wrongs of Comcast Xfinity. I will likely be adding reimbursement for any and all attorney fees going forward. I will also be adding monetary damages for risks and disregard to my safety, for every time my non-Xfinity security cameras don\'t have internet access or have anything less than strong wifi connections. I have explained to several different Comcast Xfinity employees that I have an abusive ex who has been stalking me, so getting the absolute best internet for my security cameras is critical for my safety and wellbeing. I would like to also add that the picture quality through the new xi6-t boxes I received for HD channels is worse than watching SD television in the 90s. My father has a newer TV set up with the main box and his picture quality is amazing on HD channels. Crisp, clear, and extremely detailed. I have two televisions. One is from 2019 and has 4k capabilities and the picture quality on HD channels is good but not as crisp and detailed as on my father\'s tv. When the technician came out, I also had a 2018 4kHD television that had good picture quality. I had already ordered a new television, which had not arrived yet and was not going to remain in the same place as the television that was there when the technician arrived, which is just part of the reason I was opposed to him running a coax connection. I also have a brand new 2023 television I recently purchased with amazing picture quality on all my streaming apps but the picture quality on any HD channel is grainy, somewhat pixelated, over saturated, and washed out. It is not my settings on the tv. I have tried to adjust all image settings on my tv and nothing works. I have adjusted the picture quality on the xi6-t box and nothing works. I have tried 3 different hdmi cables and nothing improves. It is yet another issue with your subpar equipment. In reading through the Xfinity forums, this appears to be an ongoing issue for the past couple years with no solutions. Prior to receiving the current two xi6-t boxes in my home and the technician visiting 3 times, the picture quality was excellent for HD channels on all three televisions connected, including the television I owned prior to the purchase of the new 2023 model. That television was a 2018 model. I do not understand how my services have degraded with \"new\" equipment. I will be adding further monetary damages to my notice of dispute/arbitration claim for my continued receiving of broken/not fully functional equipment and/or false advertising of picture quality with the xi6-t boxes. I will also be requesting that all current Xfinity equipment in my home be replaced with fully functional equipment by a senior level technician. I have not yet figured out a reasonable amount to request, but I will update you with the added/total monetary damages as soon as problems stop arising with your equipment and services. I qualify for continued FREE Peacock Premium because I have gigabit wifi. But I am being shown an offer for $2.99/month that I am unable to activate. I am unable to even sign in to Peacock through Xfinity. I am unable to even update my payment information on the Peacocktv website. It is all owned by the same parent company, so I am holding Comcast Xfinity responsible. This all feels very retaliatory. Or just the most egregiously horrible company practices I have ever witnessed. The problems are never-ending with your company. I will once again be adding more monetary damages to my claim. it\'s already over $10,000 at this point. I will be speaking to my attorney in the morning. It would behoove you to reply as soon as possible. For Niles (and legal) regarding our phone conversation earlier today (June 27) to send proof of the email received after being repeatedly lied to by the employee of the loyalty department. The email is detailing the changes of my services I was repeatedly lied to about and did not agree to, and congratulated me on my move, when I had not moved. (Screenshot attached) The facts still remain. If I had been informed of anything in that email via the loyalty department representative on the phone or via the link they texted me that said NOTHING about my services changing or being downgraded whatsoever, I NEVER would have agreed to it. And wouldn\'t have immediately called Comcast Xfinity after receiving that email to remedy the situation. Considering I had later chatted with a representative named Jitendra who sent me links to simply order equipment and was unable to even view them yet somehow was able to \"agree\" to the order, I\'m extremely confident that Comcast Xfinity employees are able to bypass the customer having to give permissions. My attorney agrees, as Comcast Xfinity is widely known for misleading and deceptive practices. A friend who worked for Comcast Xfinity in the past concurs. After conferring with my attorney, I will still be pursuing arbitration, continuing pro se for the time being, but with my attorney in an advisory role unless the situation continues to escalate. My attorney also finds it highly unlikely and quite unbelievable that the phone call recording (June 7th) of the man in the loyalty department who blatantly and repeatedly lied to me is suddenly \"missing or inaccessible\". They find it unbelievable that Comcast Xfinity\'s records don\'t reflect the email I received on June 7th about my recent \"move\" when I hadn\'t moved at all. They find it extremely convenient for the crux of this entire situation to go missing and confirmed my suspiciouns that it is likely nefarious, either by yet another lie from a Comcast Xfinity employee or by a Comcast Xfinity employee\'s actions to remove evidence that proves a representative of your company is culpable and your company is liable for misleading and deceptive practices. We do hope you\'ll keep all other recordings of all other phone conversations, as that will not bode well for arbitration. Regarding the monetary damages I am seeking, while speaking with Niles he reiterated that you do not offer financial compensation (which is but one reason why I\'m seeking arbitration) and mentioned the hourly rate I am requesting, implying it\'s high. It is on the extremely low end at $125/hr. For my artwork alone, just one painting among many I have sold, that took me only 20-30 minutes to create, sold for for $1700. I could ask for $3400/hr but I am trying to be fair and decent. And painting is only ONE of my jobs. My attorney said I am well within my rights to ask for far more money. But again, I am trying to be fair, not take advantage of the situation like Comcast Xfinity has and continues to do so. I do appreciate Niles\' help with scheduling a technician to hopefully address and finally fix the continuing service interruptions and poor quality. I will keep Niles and legal apprised of any further issues. If resolved, I will revise my arbitration claim to no longer include a technician to come out to fix things. I also appreciate Niles acknowledging that splitters do degrade service quality. Perhaps this is something all home technicians could be informed of and trained on, as Sheldon was insistent that it poses no such issue. And I appreciate that Niles seemed informed enough to realize that running a new, full drop down line from the power pole in my backyard all the way into my house, sans any unnecessary splitters, would have been the correct way for the previous technician to attempt to resolve the connection issues. I do hope the technician arriving on June 29 is as informed and knowledgeable. I also appreciate Niles offering to honor a monthly bill of $288, only two dollars more than was promised by the loyalty department representative who boldface and repeatedly lied to me, but that still does not remedy the unlimited DVR being removed nor compensate me for loss of time, work or the continuing mental anguish. And the offer of a $100 credit to my account as a \"middle road\" for all the time I\'ve lost (and continue to lose) dealing with Comcast Xfinity is, according to my attorney, laughable at best. So arbitration shall proceed. Also, in our phone call, Niles mentioned looking into why I am not able to access Peacock Premium for free for the next two years as promised via your website and an email I received at my Comcast email account for being a gigabit internet customer. Please keep me posted on the outcome of that internal inquiry. (My current lawyer is just my aunt who happens to be a lawyer and is not specialized in arbitration.) The senior level technician was able to fix the internet issues, but said that because I have a large tv (75inches) that I won\'t get hdr quality channels and recommended to buy a roku device to use the xfinity streaming app that limits what I am able to view. As of today, July 2nd, I received a follow up call from Niles with the regional executive customer relations team and he is still adamant that I agreed to have my services downgraded. Had I actually ever read or been told anything about a change in my services, I never would have agreed and never would have called the second I received the email congratulating me on my move and seeing my services downgraded. I\'m exhausted and flabbergasted at the insane level of disregard that Xfinity has for their customers. I have called every law firm in my state and am unable to find a lawyer to help. I\'m now studying how to phrase things in legal-ese in the limited space available to file a claim through the American Arbitration Association website. I have a bad feeling that without some legal help, I won\'t win my claim.

On the night of 9/1/2023 (at the beginning of the three day Labor Day weekend) my Comcast Television Service was disconnected. The disconnection was in connection with the expiration of my condominium association\'s decision not to renew its bulk contract with the company. I had contacted Comcast months prior to the termination and arranged to continue my existing television service as an individual subscriber after the termination. During those months, I communicated with Comcast agents several times to reconfirm the rate and terms of the continued services. When the erroneous disconnection occurred on 9/1, I called Comcast and spoke to a number of agents who denied that I had arranged continuance of my service. They denied that my information that the disconnection occurred during a prepaid monthly service period that ended on 9/7 and that a paperless bill had already been posted for automatic payment to be made for next month\'s service for the next month starting on 9/8 thru 11/7. The agents refused to reconnect my service unless I digitally acknowledged a new, far more expensive bill for service which included features I did not want. I was obliged, under protest to acknowledge the new billing in order to have the service reconnected. I promptly notified Comcast Customer Care of my grievance. The matter has been escalated to executive care without resolution. The company continues to denied that I made arrangements for continued service. Representative have discounted the validity of the two bills posted prior to the disconnection, recite their representation of the records, allowed the transcripts of my phone calls and chats with representatives with whom I arranged and confirmed continued service to expire and dismiss any of the documentation I have offered to support my claim. I followed Comcast website instructions and transmitted digitally and by mail a Notice of Dispute to the Legal Department department earlier in the process and have been unable to establish that it was received, being addressed as per the stated procedure or its status. More recently, I transmitted a Demand Letter to the Legal Department as well as to the Customer Care and Executive Care Departments. It has not been acknowledged. Throughout the protracted three month period, I have acted in good faith. I offered to negotiate. I made payments in the amount I agree to before the disconnection. Even those payments were mishandled. Meanwhile, my account balance, based upon the disputed bills and overdue charges, has grown. How can you help me?

Unfortunately I am forced to use Xfinity due to the limitations in my area. This began when I set up to have my services transferred. I have the emails to show I set up the transfer on 02/28/2024. My services worked fine upon transfer to my new apartment until that Sunday. My services stopped working and upon trying to get to the bottom of the situation, was told that they were cancelled (by xfinity) because someone else was apparently connected to that apartment still. I found this odd as they had worked already for a few days. The representative told me that because the services were connected, I was required to get a new plan and have a soft credit check completed. Again, I found this odd because I did not have to do any of that before. The rep told me that my plan was no longer available (and then in later messages claimed it was), and I would need a whole new plan now without the same internet speed (I like everyone else paid extra for \"higher\" speed internet due to working from home). Throughout the conversation, the Rep kept using confusing tactics to get me to try and add services which I declined. I kept asking her to just restore my services and she kept asking me for more and more information. Also, during the conversation she would say that if I toggled off between our conversation that we may lose connection; however, she would not restore my services until i signed a contract which gave me anxiety because I didnt want to lose the connection with her (this entire situation lasted several hours at that point), but she would send me texts to toggle off the conversation to try and read a contract. Towards the end she stated she needed more information in order to restore my services and asked me for my cell phones IEMI number to which I said no. I found it nerve wrecking that an internet provider who I stated several times that I wanted ONLY my internet services back, would want my phone services. I told her she was stalling and using a tactic to try and get me to have more services. She kept switching from my unlimited data for internet to a phone offer and I said I just wanted my internet back. She said I would be charged $42 which I said no, I didnt have to pay anything when I had the services switched the week prior and she said it would be \"locked\" from my account. It was not. It was charged. I told xfinity I would pick up my new box and was a bit floored when I recieved an email saying they had shipped a box to me. Upon coordinating with them, I discovered that the Rep, without my consent, had sent me a new cellular phone, and the $42 dollars was for the mobile line. She opened a whole other account without telling me under xfinity mobile. I told them that I would not be responsible for the phone but they refuse to come get it. I am being forced to return it on my own time and dime in order to not be held financially responsible. I also never had to sign a contract and am utterly lost and confused as to what my services are. I spoke to another Rep regarding why my credit for my previous payment which occurred two days after I transferred services, was so low and she did the math on the phone with me, which I can provide, and stated I was owed more back and she didnt know why it was not appropriately funded. I have called and messaged xfinity multiple times and keep being told I dont have a phone line under my profile but that is because a whole new one was made without my approval, which is active and wont allow me to stop autopay. I also went from being a gold member down to a silver member which means that I lose out on some privilege\'s, discounts etc. no one would answer me why and I feel like they do this in order to get you to purchase more just so you can try to save in the future. It is not okay that residents are forced to utilize only one service provider and then have no recourse for how to report deceptive practices. Its truly disheartening that such a company has representatives that do these tactics. I am truly lost a this point on what else to do or where to go. I get NO help from xfinity and at this point what they are doing now is just plan theft disguised as business.

I was sold contract that I was supposed to receive a $200 gift card for, now they are telling me i was given false information and they are sorry. Won\'t null or void the contract or make the contract right. I have all of the chats saved and proof as well as the supervisor acknowledging that it was completely illegal.

Dear Esteemed Team, I trust this correspondence finds each of you well. With a firm commitment to transparent communication and a sincere desire to collaborate towards a resolution, I humbly request your understanding as I articulate my concerns while striving for a constructive dialogue. To ensure absolute clarity and transparency, I will structure my response into two distinct parts, each supported by relevant evidence provided as attachments for your reference: Part 1 (A Chronological Account): I ordered an iphone and transferred a number (This was 03/25/2023). I got a message on 03/29/2023 that there is an issue with order delivery and this device will not deliver. On knowing this I contacted customer care and was advised to order another one as the first one will never deliver. On customer care’s advise, I ordered another phone and transferred another number (this was 03/29/2023). The transfer process helps avail an offer that cuts the iphone’s cost by $500. Two days later I received this second order of iphone, and then two days further later I got the first order as well. However, the transferred numbers did not work on any of the phones. After talking to 2-3 agents (all of this must be in Xfinity’s chats), they couldn\'t get any of the phones working in the next 4-5 days. Everytime I talked to an agent, he told me to wait for 1-2 days and the phone will work. I am glad one of the executives told me that the esim mapping was wrongly done and I should return both the phones. As can be verified there wasn\'t any data or call usage because Xfinity couldn\'t get the devices functional at any point in time. This is when the ordeal started. Since one of the phones was never to be delivered, at no point in time could Xfinity generate the two return labels for me to return the phones. I was always told that we are opening a ticket and you will have the labels generated in next 24 hours and we will do a follow up call. Neither the labels got generated and nor did anyone do a follow up call. I am pretty sure Xfinity can check the call and chat logs and should be able to verify this. This led to me to open a case ticket. When that didn\'t get resolved and I wanted to escalate, they started opening ECM tickets. However, none of the ECM tickets were resolved. I was told by customer care that my account will have credit applied till the problem was fully solved and that someone from Xfinity will contact me and that someone from Xfinity will contact me. The bill for month of May 2023 acknowledges Xfinity’s mistakes and has credits applied for many different reasons. The bill mentions credits in categories Employee Misinformation/Error, Delayed Resolution, and Shipment/Order Issues as all being known problems with the order. I still did not lose hope and called to check back whenever I would have some free time. I realized that whenever I called to check back they would have closed the previous ticket and not done anything. After opening multiple tickets, I finally gave up hope and thought one day Xfinity will probably resolve this on their own. I do acknowledge that I was told to return one phone as one return label was generated but what would I do with the other non-working phone for which I would have to pay in full? It made no sense to me so I opened another ticket. I was then out of the country from 24th Sept to 4th December for my wedding and that is when my account went into credit collection. Even when rolling the account to credit collection, they didn\'t verify that there was an issue with the order and multiple tickets were open by the customer and the problems were never resolved. This to me is height of negligence on Xfinity’s part. I have an outstanding record of payments for all my credit cards and loans. Not to mention, I was in the process of buying a home and this negligent action by Xfinity and then further by CCS has stalled my home buying process since my credit score went down from 770 to 670. Following up, I was told by the customer care executive that the account is on BPM hold or something like that. Not to mention I went to different Xfinity stores 3-4 times to return the phones as well. I just want to explain that there hasn\'t been a point wherein I have not tried. These are different ECM and Case numbers - 2304101022154 - 04/10/2023 ECM0001266021 - 04/16/2023 ECM0002440079 - 06/27/2023 ECM0001319175 (don\'t have the date for this) ECM0001179481 - 12/18/2023 All of the customer care representatives realized it was Xfinity\'s mistake and apologized. I am pretty sure it should be evident from the comments in the tickets. Part 2 (Escalation to VP): Following sage advice, I diligently escalated the matter to the esteemed office of the VP, which yielded some promising progress. They also apologized and promised to investigate this matter. They told me that their highest-level resolution team is being assigned this ticket and the ticket number is ESL04775704. After this I was able to talk to the assigned agent Ms.Tina on 02/27/2024 who agreed to take the two devices back and was also able to send the return labels that I received on 02/28/2024 and sent the phones back. The tracking numbers are 775349276967 and 775349276978. These phones were received at Xfinity warehouse on 3/5/24. I also got an email for credit being applied for one phone for $712.51 which further proves that the process of correction has started. I was told that Xfinity will be clearing out the whole account and we can then see if I will owe anything. In my understanding, I won’t owe any amount. However, things took an unexpected turn. After I sent the two phones back, Ms. Tina has stopped replying. I have left her many voicemails and emails. I have also reached the office of VP, who has informed me that they have communicated about my emails to Ms. Tina. I was reached by another agent Mr.Curtis (replying to my complaint on the same issue to Better Business Bureau) who said that the policy is to return the phones within 20 days and since you didn’t meet the timeline Xfinity cannot do anything and I should not have returned the phones since Xfinity will not be sending back the phones or removing the charges. This is height of brazenness where one team member sends return labels and asks for the phones to be returned and other team member says its my fault that I returned the phones back and I still owe $2460 and since I shipped the phones back, Xfinity is not liable for it. In summary, the ramifications of this protracted ordeal have been far-reaching and profound, extending beyond mere inconvenience to encompass tangible losses and emotional distress. From the loss of invaluable time to the adverse impact on my credit score and the disruptions to my personal and professional life, the toll has been considerable. My wife and I, after our wedding, had plans to buy our first ever home and it has come to standstill because of this issue. What all have I lost? 1. 100+ hours of time because I had to chat or be on call with Xfinity. I will now have to talk to all Credit Bureau’s once this gets resolved, which is additional time that will be wasted. 2. Mental harassment and emotional distress because it is me who is suffering although the problem has been at Xfinity’s end and they have not been able to resolve it. I got newly married, and my wife has also spent siginificant amount of time trying to talk to Customer care of both Xfinity and CCS. 3. $323 that I made as initial payments for both the iphones. 4. Decrease in Credit Score. I am in the process of buying a home and this is potentially going to stop my loan from approving (in which case it will be a both emotional and monetary damage. Even I have to pay 0.5% APR more because of the low credit score, you can imagine the cost I have to pay on a loan of 1 million over 30 years) Expectations from Xfinity: 1. Issue an apology and remove the credit request from CCS and Credit Bureau, thereby ensuring that my Credit Score goes back to what its worth. 2. Unblock my account to enable the operation of the remaining devices under my account. 3. Provide appropriate compensation for the extensive time and emotional distress endured throughout this ordeal. 4. Provide full refund for both the iPhone devices. With this in mind, I wish to let the office of Attorney General know that they should get in touch with Xfinity and CCS, get an update on the issue and order to remove this debt from Credit Bureau’s notifying of Xfinity’s mistake. My understanding is that under the Fair Credit Reporting Act, an unresolved matter should not be reported as debt and so CCS and Xfinity should do the needful so that my credit score is restored promptly. Thanks and Regards, Raman Deep Singh.

Want to join the Xfinity class action suit.

I have been Negotiating with one of their lawyers and theyre offer was laughable. Considering the videos. 1000s of paper copies and what I have investigated since the feds won\'t help. I need a skilled a fair negotiator since I have now told their lawyer we\'re going to arbitration.