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Estate Information Services Harassment

Debt collectors like Estate Information Services cannot harass you over a debt. You have rights under the law, and we will stop the harassment once and for all.THE BEST PART IS…If Estate Information Services violated the law, you will get money damages and EIS will pay your attorneys’ fees and costs. You won’t owe us a dime for our services. Plus, some of our clients also receive debt relief and cleaned-up credit reports. You have nothing to lose! Call us today at 888-572-0176 for a free consultation.

Who is Estate Information Services (EIS)?

Estate Information Services is a debt collector which specializes in “deceased debt” and is based in Gahanna, Ohio. EIS serves all 50 states and D.C. and has been accredited with the Better Business Bureau since December 2006, but has received 13 complaints via the BBB in the past three years, 10 of which are for billing/collection problems.Consumers allege harassing phone calls to debtors and debtors’ relatives, attempts to collect false debt, being informed of a relative’s death which did not occur, and wrongfully pursuing the children of deceased debtors.

Estate Information Services’s Address, Phone Number, and Contact Information

Estate Information Services is located at 670 Morrison Road, Suite #300, Gahanna, OH 43230. The main telephone number is 855-526-9324 and EIS’s website is

Phone Numbers Used by Estate Information Services

Like many debt collection agencies, Estate Information Services may use different phone numbers to contact debtors. Here are some phone numbers Estate Information Services may be calling you from:

  • 248-658-6409
  • 614-729-1700
  • 855-526-9324
  • 855-548-0022
  • 877-242-2984
  • 877-347-2484
  • 877-714-3739
  • 888-693-3583

Estate Information Services Lawsuits

If you want to know just how unhappy consumers are with Estate Information Services, take a look at the number of lawsuits filed against the agency on the Public Access to Court Electronic Records (“PACER”). PACER is the U.S.’s federal docket which lists federal complaints filed against a wide range of companies. A search for Estate Information Services will display nearly 40 lawsuits filed against the agency in fourteen states and Puerto Rico, most of which involve violations of consumer rights and/or the Fair Debt Collection Practices Act (FDCPA).

Estate Information Services Complaints

The Fair Debt Collection Practices Act (FDCPA) is a federal law which applies to everyone in the United States. In other words, everyone is protected under the FDCPA, and this Act is a laundry list of what debt collectors can and cannot do while collecting a debt, as well as things they must do while collecting debt. If Estate Information Services is harassing you over a debt, you have rights under the FDCPA.The Telephone Consumer Protection Act (TCPA) protects you from robocalls, which are those annoying, automated, recorded calls that computers make all day long. You can tell it’s a robocall because either no one responds on the other end of the line, or there is a delay when you pick up the phone before a live person responds. You can receive $500 per call if Estate Information Services violates the TCPA. Have you received a message from this agency that sounds pre-recorded or cut-off at the beginning or end? These are tell-tale signs that the message is pre-recorded, and if you have these messages on your cell phone, you may have a TCPA case against the agency.The Electronic Fund Transfer Act (EFTA) protects electronic payments that are deducted from bank accounts. If Estate Information Services took unauthorized deductions from your bank account, you may have an EFTA claim against the agency. EIS, like most collection agencies, wants to set up recurring payments from consumers; imagine how much money it can earn if hundreds, even thousands, of consumers electronically pay them $50 – $100 or more per month. If you agreed to this type of reoccurring payment, the agency must follow certain steps to comply with the EFTA. Did Estate Information Services continue to take electronic payments after you told them to stop? Did they take more money from your checking account than you agreed to?  If so, we can discuss your rights and potential case under the EFTA.The Fair Credit Reporting Act (FCRA) works to ensure that no information reported to your credit report is false. In essence, it gives you the right to dispute those inaccuracies that you find on your credit report. We’ve handled many cases in which a debt collection agency reported debt on a consumer’s credit report to obtain leverage over the consumer. If Estate Information Services is on your credit report, they may tell you that they’ll remove the debt from your credit report if you pay it; this is commonly known as “pay for delete.” If the original creditor is on your report rather than the debt collector, and you pay off the debt, both entities should accurately report this on your credit report.Several states also have laws to provide its citizens an additional layer of protection. For example, if you live in California, Florida, Michigan, Montana, North Carolina, Pennsylvania, Texas, or Wisconsin, you may be able to add a state-law claim to your federal law claim above.  North Carolina, for example, has one of the most consumer-friendly statutes in the country: if you live in NC and are harassed over a debt, you may receive $500 – $4,000 in damages per violation. We work with a local counsel in NC and our NC clients have received some great results in debt collection harassment cases. If you live in North Carolina and are being harassed by a debt collector, you have leverage to obtain a great settlement.

How do we Use the Law to Help You?

We will use state and federal laws to immediately stop Estate Information Services’s debt collection. We will send a cease-and-desist letter to stop the harassment today, and if EIS violates the FDCPA, EFTA, FCRA, or any state law, you may be entitled to money damages. For example, under the FDCPA, you may receive up to $1,000 in damages plus actual damages. The FDCPA also has a fee-shift provision, which means the debt collector will pay your attorneys’ fees and costs. If you have a TCPA case against the agency, we will handle it based on a contingency fee and you won’t pay us a dime unless you win.THAT’S NOT ALL…We have helped hundreds of consumers stop phone calls from Estate Information Services and we know how to stop the harassment and get you money damages. Once again: you will not pay us a dime for our services. We will help you based on a fee-shift provision and/or contingency fee, and the debt collector will pay your attorneys’ fees and costs.

What if Estate Information Services is on my Credit Report?

Based on our experience, some debt collectors may credit-report, which means one may mark your credit report with the debt they are trying to collect. In addition to or instead of the debt collector, the original creditor may also be on your credit report in a separate entry, and it’s important to properly identify these entities because you will want both to update your credit report if or when you pay off the debt.THE GOOD NEWS IS…If Estate Information Services is on your credit report, we can help you dispute it. Mistakes on your credit report can be very costly: along with causing you to pay higher interest rates, you may be denied credit, insurance, a rental home, a loan, or even a job because of these mistakes. Some mistakes may include someone else’s information on your credit report, inaccurate public records, stale collection accounts, or even being a victim of identity theft. If you have a mistake on your credit report, there is a process to dispute it, and my office will help you obtain your credit report and dispute any inaccurate information.REMEMBER…If a credit reporting agency violates its obligations under the Fair Credit Reporting Act (FCRA), you may be entitled to statutory damages up to $1,000, and the credit reporting agency will be required to fix the error. The FCRA also has a fee-shift provision, which means the credit reporting agency will pay your attorneys’ fees and costs. You won’t owe us a dime for our services. We have helped hundreds of consumers fix inaccurate information on their credit reports, and we’re ready to help you, too.

Complaints against Estate Information Services

If you’re on this page, chances are you are just like the hundreds of consumers out there being harassed by Estate Information Services. Here are some of the BBB reviews and complaints against Estate Information Services:

  1. “I received a letter from this company telling me my son was dead. My son is in prison and if I didn’t visit him on the 5th I would have been devastated, the letter was dated 7/3/17, when I called they said an error was made. They refused to give me any information about the debt collector. I… am reporting this because I don’t want anyone else to receive such a letter. It’s hard enough living with the bad decisions my son has made but also I opened the letter after the business was closed, an elderly person could have had an attack getting a letter like this. The prison system is a dangerous place. It seems to me that they just wanted more information and it was a tactic, even though I called the places he was getting mail from to make sure they knew he was incarcerated.”
  2. “****** ** ******* was 11 years old when his father, ****** *******, passed 19 years ago!!! He has brittle type 1 diabetes, a weak heart and eye issues and lives with me (mother) and step-dad. This seems like a scam. My son got NOTHING, even of his own or was able to stop his father’s cremation…. We were divorced and his girlfriend got the life insurance and his family raided the home as well as his girlfriend. This seems like a scam and something morbid to do after 19 years! He can’t be held accountable for his father’s debts, if in fact that’s what this is about, when he was 11 and 19 years later!”
  3. “These people are continually calling me all hours and on Saturday & Sunday. This account had insurance protection service and has already been paid. They are not very nice on the phone and tend to get ugly. They are continually harassing. They even got my daughter-in-law’s phone number and are calling her.”

Based on four reviews on Google, Estate Information Services received a 1-out-of-5 rating. Here are two of the reviews on Google:

  1. “These people are disgusting. They refuse to communicate except on a recorded phone line, despite my repeated requests and they continue to harass me even though they were informed that the estate does not settle until the end of December. I hope you never have to deal with these people.”
  2. “Two letters less than a week apart with no information other than contact them. I am glad they do not have our real address and it was just forwarded. Seems very sketchy. I would let your lawyers deal with them, because they already show signs that they going to try to harass and strong-arm any living representative. Saying condolences is not the same as showing it.”

What Our Clients Say about UsMike Agruss Law has over 660 outstanding client reviews through Yotpo, an A+ BBB rating, and over 100 five-star reviews on Google. Here’s what some of our clients have to say about us:“Michael Agruss handled two settlements for me with great results and he handled them quickly. He also settled my sister’s case quickly and now her debt is clear. I highly recommend Michael.”“Mike Agruss Law was very helpful, they helped me solved my case regarding the unwanted calls. I would highly recommend them. Thank you very much Mike Agruss!”“Mike Agruss Law was very helpful to me and my veteran father! We were harassed daily and even called names for a loan that was worthless! Agruss stepped in and not only did they stop harassing, they stopped calling all together!! Even settled it so I was paid back for the problems they caused!”

Can Estate Information Services Sue Me?

Although anyone can sue anyone for any reason, we have not seen Estate Information Services sue consumers, and it’s likely that the agency does not sue because they don’t always own the debt they are attempting to collect, and would also need to hire a lawyer, or use in-house counsel, to file a lawsuit. It’s also likely that the agency collects debt throughout the country, and it would be quite difficult to have lawyers, or a law firm, licensed in every state. However, there are collection agencies that do sue consumers; for example, Midland Credit Management is one of the largest junk-debt buyers, and it also collects and sues on debt. Still, it is less likely for a debt collector to sue you than for an original creditor to hire a lawyer or collection firm to sue you. If Estate Information Services has threatened to sue you, contact Mike Agruss Law as soon as possible.

Can Estate Information Services Garnish my Wages?

No, unless they have a judgment. If Estate Information Services has not sued you, then the agency cannot get a judgment. Barring limited situations (usually involving debts owed to the government for student loans, taxes, etc.), a company must have a judgment in order to garnish someone’s wages. In short, we have not seen this agency file a lawsuit against a consumer, so the agency cannot garnish your wages, minus the exceptions listed above. If EIS has threatened to garnish your wages, contact our office right away.

Estate Information Services Settlement

If you want to settle a debt with Estate Information Services, ask yourself these questions first:

  1. Do I really owe this debt?
  2. Is this debt within the statute of limitations?
  3. Is this debt on my credit report?
  4. If I pay this debt, will Estate Information Services remove it from my credit report?
  5. If I pay this debt, will the original creditor remove it from my credit report?
  6. If I pay this debt, will I receive confirmation in writing from Estate Information Services for the payment and settlement terms?

These are not the only things to consider when dealing with debt collectors. We are here to help you answer the questions above, and much more. Whether it’s harassment, settlement, pay-for-delete, or any other legal issue with Estate Information Services, we at Mike Agruss Law are here to help you.

Share your Complaints against Estate Information Services Below

We encourage you to post your complaints about Estate Information Services. Sharing your complaints against this agency can help other consumers understand what to do when this company starts calling. Sharing your experience may help someone else!HERE’S THE DEAL!If you are being harassed by Estate Information Services over a debt, you may be entitled to money damages – up to $1,000 for harassment, and $500 – $1,500 for illegal robocalls. Under state and federal laws, we will help you based on a fee-shift provision and/or contingency fee, which means the debt-collector pays your attorneys’ fees and costs. You won’t owe us a dime for our services. We have settled thousands of debt collection harassment cases, and we’re prepared to help you, too. Contact Mike Agruss Law at 888-572-0176 to stop the harassment once and for all.

Submitted Comments

6 years ago
Today I received a letter from estate information services . They want to know if my husband who passed away in December 6, 2017 if he left a will or estate which he didn't for unpaid credit card bills. My name isn't on the account . I live Erie, Pennsylvania which is a non community state. Which I am not liable for his credit card . I don't know what to do. I know it was for a capital one bill, within one week after he passed away I got notice from them!
5 years ago
My name is Tammy. Today I received a letter from estate information services. They want to know if my husband who passed away in December 6, 2017 if he left a will or estate which he didn't for unpaid credit card bills. My name isn't on the account. Which I am not liable for his credit card. I don't know what to do. I know it was for a capital one bill, within one week after he passed away I got notice from them!

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