New Era Asset Management

Debt collectors like New Era Asset Management LLC cannot harass you over a debt. You have rights under the law, and we will stop the harassment once and for all.


If New Era Asset Management violated the law, you will get money damages and New Era will pay your attorneys’ fees and costs. You won’t owe us a dime for our services. Plus, some of our clients also receive debt relief and cleaned-up credit reports. You have nothing to lose! Call us today at 888-572-0176 for a free consultation.

Who is New Era Asset Management, LLC?

New Era Asset Management is a third-party debt collection agency based in Buffalo, New York. Founded in 2016, New Era partners with Beam Software, a security-focused software company, to safeguard its data, and has been accredited by the Better Business Bureau since November 2017; it has also received consumer complaints via the BBB in the past three years for billing/collection problems.

New Era Asset Management’s Address, Phone Number, and Contact Information

New Era Asset Management is located at 701 Seneca St. #655 E, Buffalo, NY 14210. The main telephone number is 844-853-3670 and the main website is The agency also has a “Strikingly” webpage at

New Era Asset Management Lawsuits

If you want to know just how unhappy consumers are with New Era Asset Management, take a look at the lawsuits filed against the agency on the Public Access to Court Electronic Records (“PACER”). PACER is the U.S.’s federal docket which lists federal complaints filed against a wide range of companies. A search for the agency will display two lawsuits filed in Illinois for violations of consumer rights and/or the Fair Debt Collection Practices Act (FDCPA).

New Era Asset Management Complaints

The Fair Debt Collection Practices Act (FDCPA) is a federal law which applies to everyone in the United States. In other words, everyone is protected under the FDCPA, and this Act is a laundry list of what debt collectors can and cannot do while collecting a debt, as well as things they must do while collecting debt. If is harassing you over a debt, you have rights under the FDCPA.

The Telephone Consumer Protection Act (TCPA) protects you from robocalls, which are those annoying, automated, recorded calls that computers make all day long. You can tell it’s a robocall because either no one responds on the other end of the line, or there is a delay when you pick up the phone before a live person responds. You can receive $500 per call if violates the TCPA.Have you received a message from this agency that sounds pre-recorded or cut-off at the beginning or end? These are tell-tale signs that the message is pre-recorded, and if you have these messages on your cell phone, you may have a TCPA case against the agency.

The Electronic Fund Transfer Act (EFTA) protects electronic payments that are deducted from bank accounts. If took unauthorized deductions from your bank account, you may have an EFTA claim against the agency. New Era, like most collection agencies, wants to set up recurring payments from consumers; imagine how much money it can earn if hundreds, even thousands, of consumers electronically pay them $50 - $100 or more per month. If you agreed to this type of reoccurring payment, the agency must follow certain steps to comply with the EFTA. Did continue to take electronic payments after you told them to stop? Did they take more money from your checking account than you agreed to?  If so, we can discuss your rights and potential case under the EFTA.

The Fair Credit Reporting Act (FCRA) works to ensure that no information reported to your credit report is false. In essence, it gives you the right to dispute those inaccuracies that you find on your credit report. We’ve handled many cases in which a debt collection agency reported debt on a consumer’s credit report to obtain leverage over the consumer. If is on your credit report, they may tell you that they’ll remove the debt from your credit report if you pay it; this is commonly known as “pay for delete.”If the original creditor is on your report rather than the debt collector, and you pay off the debt, both entities should accurately report this on your credit report.

Several states also have laws to provide its citizens an additional layer of protection. For example, if you live in California, Florida, Michigan, Montana, North Carolina, Pennsylvania, Texas, or Wisconsin, you may be able to add a state-law claim to your federal law claim above.  North Carolina, for example, has one of the most consumer-friendly statutes in the country: if you live in NC and are harassed over a debt, you may receive $500 - $4,000 in damages per violation. We work with a local counsel in NC and our NC clients have received some great results in debt collection harassment cases. If you live in North Carolina and are being harassed by a debt collector, you have leverage to obtain a great settlement.

How do we Use the Law to Help You?

We will use state and federal laws to immediately stop ’s debt collection. We will send a cease-and-desist letter to stop the harassment today, and if violates the FDCPA, EFTA, FCRA, or any state law, you may be entitled to money damages. For example, under the FDCPA, you may receive up to $1,000 in damages plus actual damages. The FDCPA also has a fee-shift provision, which means the debt collector will pay your attorneys’ fees and costs. If you have a TCPA case against the agency, we will handle it based on a contingency fee and you won’t pay us a dime unless you win.


We have helped thousands of consumers stop phone calls.  We know how to stop the harassment and get you money damages. Once again: you will not pay us a dime for our services. We will help you based on a fee-shift provision and/or contingency fee, and the debt collector will pay your attorneys’ fees and costs.

What if New Era Asset Management is on my Credit Report?

Based on our experience, some debt collectors may credit-report, which means one may mark your credit report with the debt they are trying to collect. In addition to or instead of the debt collector, the original creditor may also be on your credit report in a separate entry, and it’s important to properly identify these entities because you will want both to update your credit report if or when you pay off the debt.


If New Era Asset Management is on your credit report, we can help you dispute it. Mistakes on your credit report can be very costly: along with causing you to pay higher interest rates, you may be denied credit, insurance, a rental home, a loan, or even a job because of these mistakes. Some mistakes may include someone else’s information on your credit report, inaccurate public records, stale collection accounts, or even being a victim of identity theft. If you have a mistake on your credit report, there is a process to dispute it, and my office will help you obtain your credit report and dispute any inaccurate information.


If a credit reporting agency violates its obligations under the Fair Credit Reporting Act (FCRA), you may be entitled to statutory damages up to $1,000, and the credit reporting agency will be required to fix the error. The FCRA also has a fee-shift provision, which means the credit reporting agency will pay your attorneys’ fees and costs. You won’t owe us a dime for our services. We have helped hundreds of consumers fix inaccurate information on their credit reports, and we’re ready to help you, too.

Complaints against New Era Asset Management

If you’re on this page, chances are you are just like the hundreds of consumers out there being harassed by New Era Asset Management. Here is one BBB complaint against this agency:

  1. “I have received a call from ‘Joshua’ at my job this morning. He is very aggressive and has stated to me that the ‘smart’ thing to do would be to call him back to settle an existing collection matter. My sister and I share a phone, so he questioned this, as well as called another phone number which is under my name. Once I answered the phone, he went straight to say that he knows where I work and that he was told to contact me by Orange County. I cannot accept calls at my place of employment as it is an unsecured line. I have not received any written documentation from , and the collection tactics of this company are very unsettling.”

What Our Clients Say about Us

Agruss Law Firm has over 1,000 outstanding client reviews through Yotpo, an A+ BBB rating, and over 145 five-star reviews on Google. Here’s what some of our clients have to say about us:

“Michael Agruss handled two settlements for me with great results and he handled them quickly. He also settled my sister’s case quickly and now her debt is clear. I highly recommend Michael.”

“Agruss Law Firm was very helpful, they helped me solved my case regarding the unwanted calls. I would highly recommend them. Thank you very much Mike Agruss!

“Agruss Law Firm was very helpful to me and my veteran father! We were harassed daily and even called names for a loan that was worthless! Agruss stepped in and not only did they stop harassing, they stopped calling all together!! He even settled it so I was paid back for the problems they caused!”

Can New Era Asset Management Sue Me?

Although anyone can sue anyone for any reason, we have not seen sue consumers, and it’s likely that the agency does not sue because they don’t always own the debt they are attempting to collect, and would also need to hire a lawyer, or use in-house counsel, to file a lawsuit. It’s also likely that the agency collects debt throughout the country, and it would be quite difficult to have lawyers, or a law firm, licensed in every state. However, there are collection agencies that do sue consumers; for example, Midland Credit Management is one of the largest junk-debt buyers, and it also collects and sues on debt. Still, it is less likely for a debt collector to sue you than for an original creditor to hire a lawyer or collection firm to sue you. If New Era Asset Management has threatened to sue you, contact Agruss Law Firm, LLC as soon as possible.

Can New Era Asset Management Garnish my Wages?

No, unless they have a judgment. If New Era Asset Management has not sued you, then the agency cannot get a judgment. Barring limited situations (usually involving debts owed to the government for student loans, taxes, etc.), a company must have a judgment in order to garnish someone’s wages. In short, we have not seen this agency file a lawsuit against a consumer, so the agency cannot garnish your wages, minus the exceptions listed above. If New Era Asset Management has threatened to garnish your wages, contact our office right away.

New Era Asset Management Settlement

If you want to settle a debt with, ask yourself these questions first:

  1. Do I really owe this debt?
  2. Is this debt within the statute of limitations?
  3. Is this debt on my credit report?
  4. If I pay this debt, will remove it from my credit report?
  5. If I pay this debt, will the original creditor remove it from my credit report?
  6. If I pay this debt, will I receive confirmation in writing from for the payment and settlement terms?

These are not the only things to consider when dealing with debt collectors. We are here to help you answer the questions above, and much more. Whether it’s harassment, settlement, pay-for-delete, or any other legal issue with New Era Asset Management, we at Agruss Law Firm are here to help you.

Share your Complaints against Below

We encourage you to post your complaints about New Era Asset Management. Sharing your complaints against this agency can help other consumers understand what to do when this company starts calling. Sharing your experience may help someone else!


If you are being harassed by over a debt, you may be entitled to money damages – up to $1,000 for harassment, and $500 - $1,500 for illegal robocalls. Under state and federal laws, we will help you based on a fee-shift provision and/or contingency fee, which means the debt-collector pays your attorneys’ fees and costs. You won’t owe us a dime for our services. We have settled thousands of debt collection harassment cases, and we’re prepared to help you, too. Contact Agruss Law Firm at 888-572-0176 to stop the harassment once and for all. 

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Submitted Comments

We are having issues with New Era Asset Management and have no idea what to do.

Michael Agruss Headshot

Hi Molly, I can help you figure out what to do. Is New Era Asset Management calling you, sending you letters, leaving you messages, etc.? Let's talk on the phone about your rights and options under the law. The good news is you are protected under the Fair Debt Collection Practices Act. Thanks, Mike.

I received a call from New Era Asset a few days ago telling me that if I don't pay my debt that they will issue a judgement right away. I felt like I was threatened and put on the spot to pay right away. I don't have 3,500.00 due to being a single Mom and just not having that type of money laying around. The lady made a pay arrange for 1,300.00 a month and I gave her my checking account number, but there is no way that I can pay that. I'm wondering what I can do. I feel threatened and forced into something that I am unable to follow throw with. I can't have a judgement on my record. Thank you!

Michael Agruss Headshot

Hi Sara, I'm sorry to hear that you felt threatened by New Era Asset that they would issue a judgment against you. New Era Asset would first have to sue you and then get a judgment. Has New Era Asset sued you? Either way, let's talk on the phone to discuss your rights and options under the law. You are protected under the Fair Debt Collection Practices Act. Thanks, Mike.