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Robocalls

The number-one consumer complaint to the FCC is unwanted calls and texts from collectors. The YouMail National Robocall Index estimated that somewhere around 2.3 billion robocalls were made in the U.S. in the month of January alone — that comes out to 51,523 calls made every minute. If you have loans serviced by Navient, you have likely been through the robocall drill. From morning until night, your phone is blown up by calls and the voice on the other end of the line isn’t even human. Robocalls are calls that are made by automatic dialers and use a pre-recorded message for a variety of purposes, including debt collection. Robocalls are illegal in many cases.You have rights! If you provided your cell phone number to Navient on your student loan application, then Navient has permission to robocall your cell phone. Under the law, you can tell Navient to stop calling. Navient must stop the robocalls to your cell phone after you say stop calling. If Navient continues to call, you can get money damages under the law. The Telephone Consumer Protection Act allows for damages of $500 per call. Navient is no stranger to the TCPA and robocalls. In fact, in March 2017, Navient agreed to a $20 million-dollar class action settlement dealing with robocalls.We have helped hundreds of people stop Navient’s robocalls. Either tell Navient to stop calling or we’ll tell them for you. Exercise your rights under the law to stop robocalls from Navient once and for all.

Submitted Comments

Karen
6 years ago
The student loan is on autopay and being paid monthly by my daughter. She has called numerous times trying to get Sallie Mae to correct this account. She is making payments for two loans and Sallie Mae is crediting only one acct. They are also harassing me and my daughter with constant phone calls and letters. I get as many as 4 calls a day including Sundays. When I answer I am told to call THEM. Not only have they made a mistake on her acct - they have been unethical trying to collect an balance that is paid up.
Rachel
5 years ago
I have paid off my student loans. I get calls every day from different numbers. When I am placed on hold and wait to talk to a representative and inform them I have paid my loans off they hang up on me and continue to call.
Leonard
5 years ago
Navient is sending letters to relatives. Must have this stopped!!!!!! Navient may also be calling them as well.
Brenda
5 years ago
I have never even HAD a student loan and keep getting these annoying robocalls.
Gary
5 years ago
I'm called up wards of 16 times a day even after monthly payment has been paid... Requested them to stop calling my work and personal phone and they still continue to call.
Sue
5 years ago
I've never had a federal student loan nor have I co-signed for one. When I ask them to stop calling they insist my cell number is attached to a loan. When I suggest that perhaps the wrong phone number is in the record they hang up. This happens daily.
Kristal
5 years ago
Navient is harassing my mother, she was a cosigner 14 years ago, I'm 2 months behind on payment. Whet can I do to stop calls?
Nicole
5 years ago
I paid off my student loans years ago. When I hit 5 to speak with a rep and tell them this they asked who I co-signed for or made myself a reference for, I say legally you must remove me from your call list and they hang up on me. It’s ridiculous. I’ve blocked multiple of the numbers, but it won’t stop.
Nancy
5 years ago
I get call all day every day about student loan forgiveness. How can I stop it?
Shawn
5 years ago
I get up to 3 calls a day and I’ve never had a student loan. I’ve asked to be removed after I wait for a human being and they hang up on me.
Kristina
5 years ago
My husband has $300,000+ in student loan debt with Naviant. He just cannot afford to pay them the full monthly payments, what he does pay is garnished in his tax return. I first received a phone call at my work from them! Not knowing better, I confirmed the information they already had, which in turn affirmed to the that I was indeed his wife. Once they knew that they divulged his acct information to me, without consent. I told them to never call my work phone again, in turn I gave them my cell phone. Now they call me multiple times a day. I just filed an FCC cimplaint. what else can I do? apparently, they have called his employer, his friends, and even distant relatives...
Terri
5 years ago
I keep getting phone calls from these people for a guy named John Martinez I've contacted them and told them that there is nobody here by that name and that it was the wrong number they said they would remove my number but they continue to call and harass me daily
Rachel
5 years ago
I don’t even have any student loans and I am called everyday. “Ann” introduces herself. I hang up and block the number but they call back from another number. It’s ridiculous and I am so sick of it.
Nicolas
4 years ago
I never took out a student loan. I do not need a loan. Please stop calling my phone. Thank you.
John
4 years ago
Every single person around the world needs to file a criminal complaint against Navient's president, Jack Remondi, for criminal harassment. If a person cannot make payments and nothing changes, repeatedly receiving phone calls will serve no purpose other than something similar to whipping a dog on a sled while yelling "MUSH" to motivate specific performance. Out of all the tens of thousands of magistrates around the world, it just takes one criminal warrant issued for the arrest of Jack Remondi to start the remedial process.
Roxann
4 years ago
Long view Systems would like Navient to Stop calling for Ann. We don't have any one that works here by that name and seems to be personal. Thank you.
Natalie
4 years ago
I owe on a private lone and talked with Ashley. She was aware I had lost employment and would make a payment soon. My co-signer and I have received calls as early as 7 am and they call every hour. Leave no message. I asked them to stop calling and told them it was harassment. They have not listened to my request. I want to take legal action. This is not right.
Judith
4 years ago
Is this just for Cell phones? The reason I'm asking is because the number above is my home number. Neither myself nor my children/stepchildren owe any outstanding loan balance. When i get the robocall it says something about a Municipal Court Case. Is there anything I can do my number is on The Do Not Call List.
Ronald
4 years ago
I don’t now have or have not ever had a student loan but get a almost daily recording from Navient
Chris
4 years ago
I don't have student loans. I have never taken out student loans. I have been called by Navient seven times just today. This has to stop.
Robert
4 years ago
They call daily. I DO NOT HAVE ANY STUDENT LOANS!!!
Jessica
4 years ago
Hello, I've requested Navient to stop robocalling they claim they aren't but I receive 6+ calls per day. Would like to chat about how to resolve. Thank you, Jessica
Bill
4 years ago
I am 71 and graduated from college, debt free, in 1970. I got a robocall from Navient today which directed me to enter my SSN or Navient account number in order to ‘properly direct my call’. I kept hitting zero until I got a ‘loan agent’ with a strangely foreign accent. India? Pakistan? Nepal? I explained that he was violating Indiana’s ‘Fo Not Call’ law and asked for his supervisor. After 6 minutes (I was driving and had nothing else to do) I hung up. Asking for a SSN to identify an account a company alleges you have with them screams fraud. I will file an AG complaint tomorrow.
Lisa
3 years ago
I am called 2-8 times weekly about student loan forgiveness and have asked to be taken off their list. I have no student loans. The caller hangs up but I keep getting phone calls and even have a few voicemails. I would like to be compensated for the steady harassment.
Roger
3 years ago
I have a Sallie Mae student loan that I'm paying 3 months late. I'm getting 6 robocalls/day from Navient even though I asked them to stop calling. This morning they called from a number with the caller id blocked.
Michael Agruss
2 years ago
Hi Roger. This definitely sounds like tactics that Navient uses. Is Navient the original servicer for your loans? Have you filed a complaint against them? If you'd like to discuss your rights, please reach out to my office and we can work on this together. Thanks, Mike
Michael Agruss
2 years ago
Hi Lisa. I will give you a call and we can discuss this. Thanks, Mike
Michael Agruss
2 years ago
Hi Bill. I'm sorry to hear that you're receiving this harassment from Navient, especially when you don't even have student loans. I will give you a call and we can discuss what options you might have. Thanks, Mike
Michael Agruss
2 years ago
Hi Jessica. We can definitely discuss how to resolve these frequent phone calls. You can reach me at Phone: 312-224-4695 Email: [email protected] Thanks, Mike
Michael Agruss
2 years ago
Hi Robert. Unfortunately this is a common complaint against Navient. You do have rights, though. I'm going to reach out to you or you can reach me one of two ways: Phone: 312-224-4695 Email: [email protected] Thanks, Mike
Michael Agruss
2 years ago
Hello Chris. Your story is like so many others I hear on a daily basis. And you're right, the calls do have to stop. I will call you to discuss what you can do to make them stop calling you over loans you don't even have. Thanks, Mike
Michael Agruss
2 years ago
Hi Ronald. You and so many other consumers are being called by Navient over student loans that they don't even have. Not only is it disruptive, it's annoying. My office is experienced in dealing with Navient and we can help you to get those calls stopped. I'll give you a call or you can contact me via phone or email at: Phone: 312-224-4695 Email: [email protected] I look forward to hearing from you. Thanks, Mike
Michael Agruss
2 years ago
Hi Judith. If you and your children don't owe any debts, it could be a scam. Have you asked for written proof of the court case that is supposedly being held? If you'd like help with that, we can do that. I'll give you a call. Thanks, Mike
Michael Agruss
2 years ago
Hi Natalie. Do you have proof of the calls coming before 8am? If you do, please send them over to my office at [email protected] I will review them and contact you about legal action rights you have. Thanks, Mike
Michael Agruss
2 years ago
Hi Roxann. It sounds like Navient could have the wrong phone number and is, unfortunately, calling you repeatedly. I would be happy to discuss what you can do to make these calls stop. Please give me a call and we can talk. Thanks, Mike
Michael Agruss
2 years ago
Hi John. It sounds like you're having trouble with Navient calling you. If you'd like to discuss what you can do to deal with them, give me a call at 312-224-4695. Thanks, Mike
Michael Agruss
2 years ago
Hi Nicolas. If you've told Navient to stop calling and they haven't you may have a case against them. I'll reach out and we can discuss your options. Thanks, Mike
Michael Agruss
2 years ago
Hi Rachel. Robocalls and repeated calls from debt collectors are annoying and can really disrupt your life. If you don't have any student loans and you've informed them of this, yet they still keep calling, they could be violating your rights. Please give my office a call, we are experienced in dealing with these issues. Thanks, Mike
Michael Agruss
2 years ago
Hi Terri. What type of harassment are you receiving from Navient? I'd like to discuss this and determine if you have a legal case against them. Please reach out to my office at Phone: 312-224-4695 Email: [email protected] Thanks, Mike
Michael Agruss
2 years ago
Hi Kristina. Debt collectors will go to extreme lengths to get their money, including calling places of business, friends, family, etc. I will call you to talk about this and what rights you and your husband have in dealing with Navient. Thanks, Mike
Michael Agruss
2 years ago
Hi Shawn. This definitely sounds like Navient and their tactics. You don't have to take it, though. Give me a call at 312-224-4695 and we can talk. Thanks, Mike
Michael Agruss
2 years ago
Hello Nancy. I am going to call you to discuss how you can stop these phone calls. Thanks, Mike
Michael Agruss
2 years ago
Hi Nicole. These types of calls never seem to stop or they find a way to skirt the law to keep calling you. Fortunately, you have rights and I can help. Please call me or email me and we can work on this together. Thanks, Mike
Michael Agruss
2 years ago
Hi Kristal. What type of harassment is your mother receiving from Navient? I'd like to find out and determine what we can do to help her and you. Please contact me at my office at 312-224-4695 or through email: [email protected] Thanks, Mike
Michael Agruss
2 years ago
Hi Sue. This is a very common complaint against Navient. You do have a right to have the calls stopped, though. I'll call you and we can discuss your options. Thanks, Mike
Michael Agruss
2 years ago
Hi Gary. If they keep calling you after telling them to stop, and your account is current, they could be violating the law. I will call you to discuss this in more detail. Thanks, Mike
Michael Agruss
2 years ago
Hello Brenda. You're right, the calls are annoying, especially if you don't have student loans. I would recommend you inform them that you want them to stop calling and if they don't, you have other options. This includes contacting a lawyer. My law firm is experienced in dealing with Navient and its practice of repeated robocalls. Please feel free to contact my law firm at Phone: 312-224-4695 Email: [email protected] and we can work on this together. Thanks, Mike
Michael Agruss
2 years ago
Hi Leonard. What do the letter say? Do they disclose any personal information regarding your loans? Do you have a copy you can send over to my office? If so, please send them to [email protected] I will review them and get into contact with you. Thanks, Mike
Michael Agruss
2 years ago
Hi Rachel. Congratulations on paying off your student loans! I will call you and we can talk about getting Navient to stop calling you. Thanks, Mike
Michael Agruss
2 years ago
Hi Karen. It sounds like your daughter's account is not being properly serviced. I will call you to talk about what you may be able to do to remedy the situation and get those calls to stop. Thanks, Mike
Sara
2 years ago
Hi, we're a place of business and therefore cannot apply for loans from "Navient" or "Sallie Mae". When we traced the call back, it connected to us with "Municipal Services Bureau" who then determined the number they were calling was 512-719-1820 which rings through our main line. We were told our number would be removed and we would not get any calls going forward yet we're still receiving 2-3 calls PER DAY. Their calls are preventing actual customers from contacting us by busying up our phone lines. Please help us. This is getting out of control.
Amanda
2 years ago
Asked navient to stop calling me and they said they couldn't and that I couldn't revoke my right. Saif they could call up to 8 times a day even though I told them I work night shift and explained that to them.
Michael Agruss
2 years ago
Hi Amanda. Under the FDCPA, Navient has to follow the law just like any other debt collector. If you've informed them to stop calling and they haven't, I would suggest you take the next step of sending a cease and desist letter to them as a registered letter. If Navient continues to make calls to you after they've received your letter, it is illegal and constitutes harassment that you can stop. My law firm is experienced in dealing with Navient and we can help you. Please reach out to me at 312-224-4695 when you have some free time to discuss your rights, the law, and the possible remedy for this situation. Thanks, Mike
Michael Agruss
2 years ago
Hi Sara. That sounds like an incredibly frustrating situation, I can understand that you're annoyed by Navient and Sallie Mae. I will give you a call to discuss what options you have. Thanks, Mike

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