Sallie Mae bought my student loans from Great Lakes. When they purchased my loan, they did not honor the repayment terms I had agreed upon with Great Lakes and extended my terms an additional 5 years. (Which would cause me to overpay 5 years worth of payments an interest). Instead of showing my account as a transferred account, they showed it as a consolidation which it wasn’t. I would have had to request a consolidation and I didn’t. I could do nothing to stop thee sale of my loan from Great Lakes to Sallie Mae. I contacted customer service and while the girl I spoke to in India was very nice, she was not helpful. I asked to speak to a manager and after being on hold a few minutes came back and said they were all unavailable and asked if she could do anything to help. I told her yes, allow me to speak to a manager. I had to ask to have a manager call me. I am still waiting for that phone call.
Sallie Mae bought my student loans
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