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While attempting to make my student loan payment

Michael Agruss

Written and Reviewed by Michael Agruss

  • Managing Partner and Personal Injury Lawyer at Mike Agruss Law.
  • Over 20 years of experience in Personal Injury.
  • Over 8000+ consumer rights cases settled.
  • Graduated from the University of Illinois Chicago School of Law: Juris Doctor, 2004.

1/16/13 – While attempting to make my student loan payment for the month of January, 2013 in the amount of $276.06 I unwittingly posted a payment for twice the amount ($552.12) through their 1-click payment option. After seeing this I immediately called and spoke to a representative (8:57AM EST – 25 minutes). During the call the representative posted a new payment in the correct amount of $276.06 and assured me that the $552.12 payment would be cancelled. Later that afternoon, upon seeing both amounts still pending, I called back (5:16PM EST – 12 minutes) and was again assured that the payment of $552.12 would be stopped. 1/17/13 – Both payments, totaling $828.18 are withdrawn from my account resulting in an overdraft. 1/18/13 – I speak with several representatives of Sallie Mae and they inform me a refund cannot be performed before end of business day Tuesday, January the 22nd, and so I will be left with negative funds in my bank account for 6 days.

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