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Do you think ADT is not playing fair? You have rights under the law and we can help you at no cost to you. UDAAP is an acronym representing laws that prohibit Unfair, Deceptive, or Abusive Acts or Practices in the context of trade or business.


If ADT violated the law, you may be entitled to money damages and ADT will pay our fees and costs. You won’t owe us a dime for our services. Plus, some of our clients also receive debt relief and cleaned-up credit reports. You have nothing to lose! Call us today at 888-572-0176 for a free consultation.

What is ADT Inc.?

ADT Inc. (formerly known as “The ADT Corporation”) is an American commercial/residential security service headquartered in Boca Raton, Florida. ADT became an independent public company in 2012 and has been accredited by the Better Business Bureau (BBB) since 2013.

ADT has received thousands of complaints via the Better Business Bureau (BBB) in the past three years, consisting of product/service problems, billing problems, and advertising/sales problems in that order.

ADT Address, Phone Number, and Contact Information

1501 Yamato Road
Boca Raton, FL 33431  

Can’t Cancel Your Contract?

There is a pattern of consumers reporting difficulty in terminating their contracts with ADT either within or beyond the contracts’ minimum lengths. Complaints also consist of trouble reaching out to customer service, as ADT doesn’t accept consumer complaints via email; no-show technicians for scheduled service calls; and problems with third parties and dealers of ADT. For example, in 2018, ADT violated the Kansas Consumer Protection Act (KCPA) in Sedgwick County, Kansas, by working with an unlicensed contractor, EVO Alarm LLC, in that jurisdiction.

Unfortunately, these complaints are just the beginning for ADT. Between customer service issues, contract issues, and defective products, customers are left wondering what options they have regarding their consumer rights.

We Fix Complaints When Customer Service Won’t

Has ADT used misleading sales tactics? Have you received poor service? Do you have complaints with billing? Do you want customer service at ADT to listen?

If your complaints haven’t been heard, we can help. At Mike Agruss Law we help customers who have been mistreated by big companies and we turn your complaints into resolutions. We’ll not only file your legal demands with ADT, we’ll negotiate with the company. If your claim isn’t resolved through these negotiations, we’ll work through the legal process that is outlined in your ADT contract, which is typically arbitration. 

Mike Agruss Law gets results — including zero balances, refunds, and other compensation. 

Here’s How to Make Big Companies Listen

It can be frustrating when you rely on a service and don’t get the results you’ve paid for. Big companies make mistakes every day and not only is it their fault, but it can cost you money and time and leave you with big headaches.

Have you tried calling ADT to address an issue, only to be told that the representative has no authority to do so? Or maybe you’ve tried talking to someone higher up in the company, only to be ignored, dismissed, or they take too long, continuing to waste your precious time. Maybe you’ve sent an email to the company which only resulted in a prefabricated response or they never follow through with what they’ve promised. 

When you’re limited in your choices for service providers or you’re locked into a contract, what can you do?

Fortunately, you do have options. 

Use Arbitration to Settle Your Complaint

Most companies like ADT have an arbitration clause in their contracts to prevent being taken to court for traditional litigation. This is actually an advantage for the consumer. When you request an arbitration hearing, an independent third party (the arbitrator) with knowledge of the particular type of situation will listen to the facts from both sides and make an impartial, binding decision. ADT will have to do a lot of work and there is no guarantee that they will have a successful outcome. 

Arbitration is Fast, Inexpensive, and Private

Arbitration with ADT is conducted through the American Arbitration Association (AAA). According to the AAA Consumer Due Process Protocol, arbitration through AAA will comply with their Statement of Principles, which includes:

  • The process is fundamentally fair – All parties are entitled to qualified, competent, impartial arbitrators who will conduct a fair hearing.
  • You get access to all relevant information – This includes reasonable costs, confidentiality, reasonable time limits, and meeting times and/or locations that are agreeable to both parties.
  • Transparency – AAA provides clear arbitration agreements and the ability for each side to hire their own representation.
  • Just process – Arbitration allows the arbitrator to award the same relief as traditional litigation in a binding decision. 
  • Alternative to arbitration – Mediation and the ability to take the case to small claims court should be available in some cases.

Arbitration Gives you Control and Leverage

When ADT is alerted that you plan to pursue arbitration, they know it will cost them money out of pocket. Not only do they run the risk of losing the case, but they will also pay for their mistake(s) and the arbitration itself. This gives you more leverage with your demands. 

If ADT doesn’t meet those demands and you have a real complaint, Mike Agruss Law can help by representing you in arbitration where you will get a fair, just, and transparent hearing.

Control and Leverage Trigger Faster Settlements

Large companies like ADT don’t like the uncertainty and loss of control that comes with arbitration. Not only do they lose the advantage in the situation, but you’re on equal footing with them in the eyes of arbitration.

The first step in taking on ADT is to formally raise your complaint. Our lawyers at Mike Agruss Law can help you to do so. We will send a letter of demands to the corporate offices of ADT, letting them know that you’re ready to begin arbitration if a satisfactory resolution is not achieved. Typically, this is 30 days, but it will depend on your specific contract with ADT. 

Approximately 50% of cases will settle before proceeding to an arbitration hearing during this time. However, if ADT doesn’t offer a reasonable settlement within the appropriate time frame, the next step would be filing a case with AAA. Mike Agruss Law will not only put together the necessary paperwork for arbitration, but we will also help you take the next steps in the arbitration process. 

UDAAP and Arbitration

UDAAP is an acronym representing laws that prohibit Unfair, Deceptive, or Abusive Acts or Practices in the context of trade or business. This includes misrepresentation, deception, false advertising, or false promises. These laws emerged following the Dodd-Frank Wall Street Reform and Consumer Protection Act that was enacted in response to the 2008 financial crisis. The ultimate goal with these laws is geared towards protecting consumers involved in financial transactions, educating consumers on their rights, and allowing them access to information and resources to best inform their decisions.

UDAAP laws are regulated by two organizations: the Consumer Financial Protection Bureau (CFPB) and the Federal Trade Commission (FTC). The FTC expanded the initial UDAAP laws in 2004 to include unfair and deceptive acts and practices. Some standards for unfairness, in particular, include if it causes or is likely to cause substantial injury to consumers, the injury is not reasonably avoidable by consumers, and the injury is not outweighed by countervailing benefits to consumers or to competition.

Every state has UDAAP laws, which can vary widely. However, the lawyers at Mike Agruss Law understand these laws and can use them to get compensation for deceptive practices, representing consumers throughout the country in cases of arbitration at no cost to them. The company will not only pay the consumer, but they will also pay my fees as well. The consumer will never pay me a cent.

If you’re dealing with an issue with ADT, you might try filing a complaint with the BBB or the customer service team with ADT. Unfortunately, these avenues won’t always lead to a successful resolution for you, the customer. Instead, you may want to consider an experienced arbitration lawyer to take on your case. 

Arbitration is a very useful tool for resolving disputes, and Mike Agruss Law can help. With our expert guidance, we bring the big companies to the table and provide the support needed to get your bills corrected, credit reports fixed, improper fees refunded, and more. Let us pick up the sword for you; you have nothing to lose.

How Do I File a Complaint Against ADT?

We will use your state’s UDAAP law to file a complaint in Arbitration on your behalf at no cost to you. UDAAP laws include misrepresentation, deception, false advertising, or false promises. Under your state’s UDAAP law, you are likely entitled to money damages for your actual damages. Plus, the other side will pay our fees and costs. You will not pay us a penny. These laws emerged following the Dodd-Frank Wall Street Reform and Consumer Protection Act that was enacted in response to the 2008 financial crisis. The ultimate goal with these laws is geared towards protecting consumers involved in financial transactions, educating consumers on their rights, and allowing them access to information and resources to best inform their decisions.

What Our Clients Say About Us

Mike Agruss Law has over 1,090 outstanding client reviews on our website, an A+ BBB rating, and over 155 five-star reviews on Google. Here’s what some of our clients have to say about us:

“Michael Agruss handled two settlements for me with great results and he handled them quickly. He also settled my sister’s case quickly and now her debt is clear. I highly recommend Michael.”

“Mike Agruss Law was very helpful, they helped me solve my case regarding the unwanted calls. I would highly recommend them. Thank you very much Mike Agruss!”

“Mike Agruss Law was very helpful to me and my veteran father! We were harassed daily and even called names for a loan that was worthless! Agruss stepped in and not only did they stop harassing, they stopped calling altogether! He even settled it so I was paid back for the problems they caused!”

We are proud to serve our fellow citizens in arbitration cases. We see you as a person, not just a client – and that makes us better at the work we do. We listen. We learn your story. And, as we help you get the money you deserve, we go above and beyond in a way most law firms never could and never would. Because we’re not just lawyers. And you’re not just a client. We’re friends, neighbors, family. We’re all people and here at Mike Agruss Law, we put People, First.

Helping our clients is about counseling, advocating, and ultimately solving problems. With years of experience successfully representing the people, not the powerful, we will get you the compensation you’re entitled to. Our unique formula has earned us over 1090 outstanding client reviews on our website, an A+ BBB rating, and over 165 five-star reviews on Google. Call 888-572-0176, e-mail us at [email protected], or schedule a meeting with us here. We’re here 24/7.

Share Your Complaints Below Against ADT

We encourage you to post your complaints about ADT. Sharing your complaints against this big company can help other consumers understand what to do when they have problems with this company. Sharing your experience may help someone else!

Phone Numbers Used By ADT Security

We are listening

We will respond to you at lightning speed. All of your information will be kept confidential.

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Submitted Comments

2 months ago
Hello, I’ve been texting your phone number and received no responses at all. ADT is harrassing me with letters threatening me with sending me to the collection agency when I told them that I wanted to cancel the contract due to two false alarms that didn’t even notify us to disable the alarms. They gave the inaccessible products to us as Deaf individuals. Now they sent me letters saying I owe them excessive than what my contract’s amount. I really need help with this. Thank you. I can be reached at [email protected] or text at 510 857 4110 (my phone doesn’t have a phone service since I’m Deaf). Thank you. LiAn
2 months ago
FDCPA violations by ADT collections
4 months ago
2 times I got broken into my business and ADT never call me or call the police department .
4 months ago
I have had problems with equipment not functioning and the worst customer service ever! I\'ve just waited for a week for a return call and then made to pay a fee for the tech\'s s time labor and milage. My equipment is still under warranty. This is not the first time I have been charged an additional fee, This is after almost 3000.00 in installation fees.
5 months ago
unfair charges from ADT and continued harassment from their debt collectors.
9 months ago
We called ADT because our 18-year daughter was going to be left alone at the house. The ADT blue system was defective and would not work correctly. We called ADT and they said no problem send it back. ADT came out to the house and swindled and rushed us through the process of installing the system while telling us that each additional sensor he was installing was only going to cost us 3 dollars. We were trusting in the fact that he should be telling us the truth, while all along he was screwing us out of thousands of dollars. We uninstalled the system shortly after the installation. We collectively have spent well over 20 hours either on hold or being transferred around to one person or another at the end of which we ALWAYS got hung up on. Now we are receiving bills with them demanding we pay them the entire amount owed. If what they are telling us is true, it will go to collections in 30 days. We don\'t feel it is our responsibility to settle this debt because they were deceitful and not forthcoming about what the system would actually cost us, and the technician absolutely took advantage of us.