Skip to content

Dealing with debt collection companies can be stressful. In trying to collect, these third-party collection agencies and debt buyers may violate your rights as consumers. We, at Mike Agruss Law, will help you deal with collectors like Apple Card. We’ll handle communication between you and collectors, help you get debt relief, and restore your credit to good standing.

Consumer Affair Complaints filed Against Apple Card and Debt Collection

According to its Better Business Bureau (BBB) page, Apple, Inc has been in business for 45 years. It has an A rating but is not accredited by the BBB. Apple, Inc has over 7,000 consumer complaints with the BBB. In 2019, MarketWatch revealed that Apple and Goldman Sachs are not reporting credit information to the credit bureaus. The New York Department of Financial Services also published the results of its consumer affairs complaints versus Apple Card on March 23, 2021. Complaints against Apple Card lodged on Apple, Inc.’s BBB page mostly involved refund and credit limit issues. For unresolved transactions, reaching out to Apple Credit Card customer service may not suffice. You may need to contact a consumer rights attorney to help speed up your case.

Who is s Apple Card?

Apple Card, also known as Apple Pay Card, was launched in August 2019 as Apple, Inc’s official credit card. It is issued by Goldman Sachs and is under Mastercard’s payment network. Apple card was designed to be used with Apple Pay and is issued directly from the Wallet App as a digital card with options for consumers to apply for a physical card. Neither Apple, Inc nor The Goldman Sachs Group, Inc is accredited by the Better Business Bureau. Apple Card is only available in the United States and is open to users 18 years and older. 13-year-olds can also be added as additional cardholders.

What should I do if Apple Card is Harassing Me?

If Apple Card is trying to contact you about a debt, verify the details first. Ask the name of the creditor, the amount you supposedly owe, and ways to dispute the debt. Collections agencies are obligated to disclose that information.You may also contact a consumer rights attorney to deal with debt collection. This will protect you from consumer harassment and keep you informed about consumer rights.

What is the Consumer Bill of Rights?

In 1962, John F. Kennedy first talked about the Consumer Bill of Rights. The law advanced the right to safety; the right to be informed; the right to choose; and the right to be heard. In the past years, more laws were enacted to enhance consumer protection.

  • Fair Debt Collection Practices Act (FDCPA)

The FDCPA is the primary federal law protecting consumers from abusive debt collection practices. It was legislated on September 20, 1977 and took effect in 1978. The FDCPA defines and prevents threatening and harassing collections acts like:

  • Calling you excessively
  • Calling you between 9 P.M. and 8 A.M. your local time
  • Calling you at your work or on your cell phone if you’ve told them not to
  • Contacting you after you have told them to stop
  • Misrepresenting their identity to make you believe they are a member of a law enforcement agency or other government entity
  • Misrepresenting your debt or their intended actions to collect the debt
  • Threatening you, your property, or your reputation
  • Failing to inform you of your rights
  • Sharing details of your debt with others
  • Bullying or scaring you into paying your debt
  • Using profanities or abusive language

A judge may award you up to $1,000 against Apple Card or other collection agencies to cover damages. A judge may also award compensation even if you’re unable to prove actual damages. Consumers may also file a class action lawsuit against collection agencies and get as much as $500,000 in damages or 1 percent of the agency’s net worth, whichever is lower.

  • Telephone Consumer Protection Act (TCPA)

TCPA limits telemarketers from sending automated messages (robocalls) to consumers’ phones and landlines via calls or SMS. Enacted in 1992, the Federal Communications Commission (FCC) set the implementing rules and regulations of the TCPA. You can stop receiving robocalls from debt collectors by:

  • Opting out of receiving calls. Callers are required to give you the choice to opt-out of getting future calls. This option must be announced during the call and must be available to consumers during the said call. If you’re thinking about trying the 11-word phrase to stop debt collectors, we’re here to tell you it doesn’t work. If you’re in Illinois, a Chicago consumer rights lawyer can stop consumer harassment on your behalf.
  • Adding your number to the National Do Not Call Registry. You may add your number to the National Do Not Call List through their site or by calling 888-382-1222. After successfully doing so, all callers must stop calling you within 31 days. If you continue to receive calls, you may file a complaint with the Federal Trade Commission.
  • Retracting consent. According to the FCC, consumers must provide written consent to receive robocalls to their phones. You may send the callers another letter revoking your consent if you gave permission prior.
  • Electronic Funds Transfer Act (EFTA)

No matter your gadget, your rights are protected under the Electronic Funds Transfer Act (EFTA). These may include ATMs, debit cards, direct deposits, the internet, electronic check conversion, or phone payments. Enacted in 1978, the EFTA aimed to protect consumers who are paying electronically. The same Act helps consumers rectify or challenge billing issues within 45 days. For unauthorized transactions made due to a lost or stolen card or identity theft, consumers may report the transaction within 60 days. Banks and other financial institutions will no longer be responsible for investigating after that timeframe. If Apple Card made unauthorized charges to your account, you may be awarded damages and refunds.

  • Fair Credit Reporting Act (FCRA) As consumers, your private information is protected by the law. This information includes those collected by medical companies, credit bureaus, and even screening services. The FCRA also aims to safeguard your credit report from being affected by wrong or inaccurate information and protect your loaning capacity as well as employment opportunities.  Through the FCRA, companies giving information to credit reporting agencies must verify details they deliver and must investigate related disputes. If the Apple Card has negatively affected your credit report with inaccurate information, you’ll have the chance to have this rectified and may also be entitled to damages.
  • State LawsAside from federal laws, your state may also have specific legislations in place to protect you from abusive and deceptive collection practices. This offers an added layer of protection on top of the federal consumer laws. To better protect yourself from Apple Card, check regulations with a lawyer in your state.
How Our Consumer Rights Attorney Can Help

If Apple Card or other debt collection agencies are harassing you and violating your rights, the consumer protection lawyers at Mike Agruss Law want to help.

We will end the harassment immediately with a cease-and-desist notification. If, in reviewing your case, we see violations of any federal or state protection, we will work on your behalf to get you the damages you are owed.

The best part is we can do this completely free. The FDCPA includes a fee-shift provision, which means if creditors and third-party collectors are found guilty of violating your rights, they must pay your attorney and court fees.

Contact us today for your free, no-obligation case evaluation to get relief from debt collection harassment.

We are listening

We will respond to you at lightning speed. All of your information will be kept confidential.

Form successfully submitted!

Submitted Comments

2 months ago
I closed a joint account with Apple/Goldman Sachs, then opened a new account with them solely. The joint account had no balance when closed, they told us it was fully paid off, it turned out it had an installment balance for a new iPhone on it that did not show on my mobile app. Apple/Goldman Sachs stated that they called me and said that I need to call in payments for the installments on the old account, I do not recall receiving this call. Apple/Goldman Sachs emailed me on 12/30 to make a payment of $17.87 (which is the installment payment), I opened the link/wallet app and made a $50 payment, they then emailed me on 12/31 to make the $17.87 payment, I then paid off the entire card balance. This entire time I was paying the current card I have, not the closed account, even though the email stated to open the wallet app and never gave an account number associated with the payment request. So Apple/Goldman Sachs was linking their email payment requests for my old account, to my new account, a severe glitch that now has lowered my credit score by 123 points, as they claim I have a past due balance. I have multiple records of phone calls with Apple/Goldman Sachs asking if I have a past due balance because I kept receiving phone calls stating I did, which sounded like spam. I would call Apple/Goldman Sachs and ask and the agents all told me these are mistake calls and my account is paid. Until recently, I called again and spoke to a higher level supervisor and he said I had a $411 balance due, which I immediately paid the same day, but this was too late as it hit my credit score on 2/24/23. This is very misleading, and lead me to have a balance due that I thought I paid off but it was not going to the correct account.