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Do you think 24 Hour Fitness is not playing fair? You have rights under the law and we can help you at no cost to you. UDAAP is an acronym representing laws that prohibit Unfair, Deceptive, or Abusive Acts or Practices in the context of trade or business.


If 24 Hour Fitness violated the law, you may be entitled to money damages and 24 Hour Fitness will pay our fees and costs. You won’t owe us a dime for our services. Plus, some of our clients also receive debt relief and cleaned-up credit reports. You have nothing to lose! Call us today at 312-300-5996 for a free consultation.

What is 24 Hour Fitness?

24 Hour Fitness is a privately-held company that was established in 1983. Over the years, the company has grown physical fitness centers across the US with over 280 clubs in 11 states as of today. 

24 Hour Fitness also runs by the following alternate business names: 24 Hour Fitness USA Inc and 24 Fitness Sports Club. As of 6/15/2020, 24 Hour Fitness has filed for Chapter 11 of the Federal Bankruptcy Act to reorganize according to the Better Business Bureau (BBB). Customers with financial disputes are encouraged to secure a  Proof of Claim Form from the US Bankruptcy Court. 

24 Hour Fitness Address, Phone Number, and Contact Information

Store Location
12647 Alcosta Blvd Ste 500
San Ramon, CA 94583 

+1 925-543-3100
Monday – Sunday 24 hours (Temporarily Closed as of April 2021)

Deceitful Membership Charges

Among the top complaints against 24 Hour Fitness is their continuous and/or false membership charges. According to the complainants, they were charged for membership despite the restrictions due to covid-19, previous cancellations (going as far back as 2018), and requests for membership cancellations. Some of the complaints also indicated multiple charges within a month’s time. 

Defective Gym Equipment and Amenities

Other customers have issued concerns about the gym equipment being broken, unmaintained, or with missing parts. All of these issues are hazards for the gym’s members. Additionally, amenities like showers, elevators, and TVs were also reportedly out of commission.  

Discontinued Special Service

In 2019, 24 Hour Fitness discontinued its towel service which was a special offer under its Super Sport membership. Despite being a primary selling point for members who have availed of the package, 24 Hour Fitness failed to replace it with a similar feature to set it apart from other packages or offer a refund. A proposed class-action lawsuit was even filed following the removal of the service.  

Poor Customer Service

24 Hour Fitness’ customers who have had issues with their payments and services have found that their customer service, especially during the pandemic, was virtually non-existent. Emails and phone lines were unattended leaving customers with no way of canceling their membership or disputing charges. The few who were lucky to get in touch with the staff were given no resolution or alternative e.g. getting automated responses directing them to their local gym that was closed because of covid restrictions. Customers also complained that 24 Hour Fitness has failed to notify them of their respective gym’s reopening.

Unfortunately, these complaints are just the beginning for 24 Hour Fitness. Between continuing membership charges, defective equipment, discontinued services, and poor customer service, 24 Hour Fitness customers are left wondering what options they have regarding their consumer rights. 

We Fix Complaints When Customer Service Won’t

Has 24 Hour Fitness used misleading sales tactics? Have you received poor service? Do you have complaints with billing? Do you want customer service at 24 Hour Fitness to listen?

A lot of 24 Hour Fitness Corporation customers aren’t happy with their service and the Better Business Bureau lists 1,282 customer complaints against the company in the past three years, including complaints for billing and collections practices, problems with a service/product, advertising and sales, among others. 

If your complaints haven’t been heard, we can help. At Agruss Law Firm, LLC we help customers who have been mistreated by big companies–much like 24 Hour Fitness–and we turn your complaints into resolutions!

We’ll not only file your legal demands with 24 Hour Fitness, we’ll negotiate with the company. If your claim isn’t resolved through these negotiations, we’ll work through the legal process that is outlined in your 24 Hour Fitness contract, which is typically arbitration. 

Agruss Law Firm, LLC gets results–including zero balances, refunds, and other compensation. 

Here’s How to Make Big Companies Listen

It can be frustrating when you rely on a service and don’t get the results you’ve paid for. Big companies make mistakes every day and not only is it their fault, it can cost you money, time, and leave you with big headaches. 

Have you tried calling 24 Hour Fitness to address an issue, only to be told that the representative has no authority to do so? Or maybe you’ve tried talking to someone higher up in the company, only to be ignored, dismissed, or they take too long, continuing to waste your precious time. Maybe you’ve sent an email to the company which only resulted in a prefabricated response or they never follow through with what they’ve promised. 

When you’re limited in your choices for service providers or you’re locked into a contract, what can you do?

Fortunately, you do have options. 

Use Arbitration to Settle Your Complaint

Most companies like 24 Hour Fitness have an arbitration clause in their contracts to prevent being taken to court for traditional litigation. This is actually an advantage for the consumer. When you request an arbitration hearing, an independent third-party (the arbitrator) with knowledge of the type of situation involved will listen to the facts from both sides and make an impartial, binding decision. 24 Hour Fitness will have to do a lot of work and there is no guarantee that they will have a successful outcome. 

Arbitration is Fast, Inexpensive, and Private

Arbitration with 24 Hour Fitness is conducted through the American Arbitration Association (AAA). According to the AAA Consumer Due Process Protocol, arbitration through AAA will comply with their Statement of Principles, which includes:

  • The process is fundamentally fair – All parties are entitled to qualified, competent, impartial arbitrators who will conduct a fair hearing.
  • You get access to all relevant information – This includes reasonable costs, confidentiality, reasonable time limits, and meeting times and/or locations that are agreeable to both parties.
  • Transparency – AAA provides clear arbitration agreements and the ability for each side to hire their own representation.
  • Just process – Arbitration allows the arbitrator to award the same relief as traditional litigation in a binding decision.
  • Alternative to arbitration – Mediation and the ability to take the case to small claims court should be available in some cases.

Arbitration Gives you Control and Leverage

When 24 Hour Fitness is alerted that you plan to pursue arbitration, they know it will cost them money out of pocket. Not only do they run the risk of losing the case, but they will also pay for their mistake(s) and the arbitration itself. This gives you more leverage with your demands. 

If 24 Hour Fitness doesn’t meet those demands and you have a real complaint, Agruss Law Firm, LLC can help by representing you in arbitration where you will get a fair, just, and transparent hearing.

Control and Leverage Triggers Faster Settlements

Large companies like 24 Hour Fitness don’t like the uncertainty and loss of control that comes with arbitration. Not only do they lose the advantage in the situation, but you’re also on equal footing with them in the eyes of arbitration.

The first step in taking on 24 Hour Fitness is to formally raise your complaint. The lawyers at Agruss Law Firm, LLC can help you to do so. We will send a letter of demands to the corporate offices of 24 Hour Fitness, letting them know that you’re ready to begin arbitration if a satisfactory resolution is not achieved. Typically, this is 30 days, but it will depend on your specific contract with 24 Hour Fitness. 

Approximately 50% of cases will settle before proceeding to an arbitration hearing during this time. However, if 24 Hour Fitness doesn’t offer a reasonable settlement within the appropriate time frame, the next step would be filing a case with AAA. Agruss Law Firm, LLC will not only put together the necessary paperwork for arbitration, but we will also help you take the next steps in the arbitration process. 

UDAAP and Arbitration

UDAAP is an acronym representing laws that prohibit Unfair, Deceptive, or Abusive Acts or Practices in the context of trade or business. This includes misrepresentation, deception, false advertising, or false promises. These laws emerged following the Dodd-Frank Wall Street Reform and Consumer Protection Act that was enacted in response to the 2008 financial crisis. The ultimate goal with these laws is geared towards protecting consumers involved in financial transactions, educating consumers on their rights, and allowing them access to information and resources to best inform their decisions.

UDAAP laws are regulated by two organizations, the Consumer Financial Protection Bureau (CFPB) and the Federal Trade Commission (FTC). The FTC expanded the initial UDAAP laws in 2004 to include unfair and deceptive acts and practices. Some standards for unfairness, in particular, include if it causes or is likely to cause substantial injury to consumers, the injury is not reasonably avoidable by consumers, and the injury is not outweighed by countervailing benefits to consumers or to competition.

Every state has UDAAP laws, which can vary widely. However, the lawyers at Agruss Law Firm, LLC understand these laws and can use them to get compensation for deceptive practices, representing consumers throughout the country in cases of arbitration at no cost to them. The company will not only pay the consumer, but they will also pay my fees as well. The consumer will never pay me a cent.

If you’re dealing with an issue with 24 Hour Fitness, you might try filing a complaint with the BBB or the customer service team with 24 Hour Fitness. Unfortunately, these avenues won’t always lead to a successful resolution for you, the customer. Instead, you may want to consider an experienced arbitration lawyer to take on your case. 

Arbitration is a very useful tool for resolving disputes, and Agruss Law Firm, LLC can help. With our expert guidance, we bring the big companies to the table and provide the support needed to get your bills corrected, credit reports fixed, improper fees refunded, and more. Let us pick up the sword for you; you have nothing to lose.

How Do I File a Complaint Against 24 Hour Fitness?

We will use your state’s UDAAP law to file a complaint in Arbitration on your behalf at no cost to you. UDAAP laws include misrepresentation, deception, false advertising, or false promises. Under your state’s UDAAP law, you are likely entitled to money damages for your actual damages.  Plus, the other side will pay our fees and costs.  You will not pay us a penny.  These laws emerged following the Dodd-Frank Wall Street Reform and Consumer Protection Act that was enacted in response to the 2008 financial crisis. The ultimate goal with these laws is geared towards protecting consumers involved in financial transactions, educating consumers on their rights, and allowing them access to information and resources to best inform their decisions.

People, First

We are proud to serve consumers in arbitration cases. We see you as a person, not just a client – and that makes us better at the work we do. We listen. We learn your story. And, as we help you get the money you deserve, we go above and beyond in a way most law firms never could and never would. Because we’re not just lawyers. And you’re not just a client. We’re friends, neighbors, family. We’re all people and here at Agruss Law Firm, we put People, First.

Share Your Complaints Below Against 24 Hour Fitness

We encourage you to post your complaints about 24 Hour Fitness. Sharing your complaints against this big company can help other consumers understand what to do when they have problems with this company. Sharing your experience may help someone else!

We are listening

We will respond to you at lightning speed. All of your information will be kept confidential.

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