Do you think Aaron's is not playing fair? You have rights under the law and we can help you at no cost to you. UDAAP is an acronym representing laws that prohibit Unfair, Deceptive, or Abusive Acts or Practices in the context of trade or business.


If Aaron's violated the law, you may be entitled to money damages and Aaron's will pay our fees and costs. You won’t owe us a dime for our services. Plus, some of our clients also receive debt relief and cleaned-up credit reports. You have nothing to lose! Call us today at 312-300-5996 for a free consultation.

What is Aaron's?

Aaron's is a leasing company based in Atlanta, Georgia. It was founded on June 19, 1955, and has been serving the community for over 65 years. The company operates in 47 states as well as in Canada and has 1,864 stores.

Aaron’s total net income is $31.47 million as of 2019. The company announced its plan to split into two companies: PROG Holdings, Inc. and The Aaron’s Company, Inc. Aaron’s sponsored Don Schumacher Racing in the NHRA Mello Yello Drag Racing Series as well as Jack Beckman and Anton Brown in National Hot Rod Association Racing. 

Aaron's Address, Phone Number, and Contact Information

Store Location
400 Galleria Pkwy SE Ste 300
Atlanta, GA 30339-3182


+1 678-402-3000
Monday - Thursday: 10 am-7 pm
Friday: 10 am-8 pm
Saturday: 10 am-6 pm
Sunday: 12 pm-5 pm

Malicious Software on Rented Electronics

One of the most alarming complaints against Aaron’s is their alleged spyware on rented computers. The software supposedly collected and used personal information like social security numbers, passwords,  and keystrokes. The same spyware Aaron’s also collected and stored about 185,000 sensitive images of customers having intercourse and even of nude children according to a class-action lawsuit in 2014. 

Defective Products/ Delivery Issues

Other customers have issued concerns about receiving broken or defective products like broken sofas, washers, and dryers. According to complaints, furniture leased were falling apart or were missing parts and items upon being delivered; electronics were not working properly and delivery people left dents on the products. Other rented products that were paid for were never delivered like mattresses and furniture. 

Poor Customer Service

Aaron's customer service agents have allegedly been rude and impossible to deal with. The company declined to return and refund requests despite the items being broken or defective and still being under the warranty period. Aaron’s personnel ended up threatening to file a case against their consumers, leaving the refund process for mishandled, defective, and late-delivered products an impossible feat.

Unfortunately, these complaints are just the beginning for Aaron's. Customers also complained that Aaron's has defective products and kept harassing its customers even though they pay on time before the pandemic started, and poor customer service, Aaron's customers are left wondering what options they have regarding their consumer rights. 

We Fix Complaints When Customer Service Won’t

Has Aaron's used misleading sales tactics? Have you received poor service? Do you have complaints with billing? Do you want customer service at Aaron's to listen?

A lot of Aaron's Corporation customers aren’t happy with their service and the Better Business Bureau lists 1,140 customer complaints against the company in the past three years, including complaints for billing and collections practices, problems with a service/product, advertising and sales, among others.  

If your complaints haven’t been heard, we can help. At Agruss Law Firm, LLC we help customers who have been mistreated by big companies--much like Aaron's--and we turn your complaints into resolutions!

We’ll not only file your legal demands with Aaron's, we’ll negotiate with the company. If your claim isn’t resolved through these negotiations, we’ll work through the legal process that is outlined in your Aaron's contract, which is typically arbitration. 

Agruss Law Firm, LLC gets results--including zero balances, refunds, and other compensation. 

Here’s How to Make Big Companies Listen

It can be frustrating when you rely on a service and don’t get the results you’ve paid for. Big companies make mistakes every day and not only is it their fault, but it can also cost you money, time, and leave you with big headaches. 

Have you tried calling Aaron's to address an issue, only to be told that the representative has no authority to do so? Or maybe you’ve tried talking to someone higher up in the company, only to be ignored, dismissed, or they take too long, continuing to waste your precious time. Maybe you’ve sent an email to the company which only resulted in a prefabricated response or they never follow through with what they’ve promised. 

When you’re limited in your choices for service providers or you’re locked into a contract, what can you do?

Fortunately, you do have options. 

Use Arbitration to Settle Your Complaint

Most companies like Aaron's have an arbitration clause in their contracts to prevent being taken to court for traditional litigation. This is actually an advantage for the consumer. When you request an arbitration hearing, an independent third-party (the arbitrator) with knowledge of the type of situation involved will listen to the facts from both sides and make an impartial, binding decision. Aaron's will have to do a lot of work and there is no guarantee that they will have a successful outcome. 

Arbitration is Fast, Inexpensive, and Private

Arbitration with Aaron's is conducted through the American Arbitration Association (AAA). According to the AAA Consumer Due Process Protocol, arbitration through AAA will comply with their Statement of Principles, which includes:

  • The process is fundamentally fair - All parties are entitled to qualified, competent, impartial arbitrators who will conduct a fair hearing.
  • You get access to all relevant information - This includes reasonable costs, confidentiality, reasonable time limits, and meeting times and/or locations that are agreeable to both parties.
  • Transparency - AAA provides clear arbitration agreements and the ability for each side to hire their own representation.
  • Just process - Arbitration allows the arbitrator to award the same relief as traditional litigation in a binding decision. 
  • Alternative to arbitration - Mediation and the ability to take the case to small claims court should be available in some cases.

Arbitration Gives you Control and Leverage

When Aaron's is alerted that you plan to pursue arbitration, they know it will cost them money out of pocket. Not only do they run the risk of losing the case, but they will also pay for their mistake(s) and the arbitration itself. This gives you more leverage with your demands. 

If Aaron's doesn’t meet those demands and you have a real complaint, Agruss Law Firm, LLC can help by representing you in arbitration where you will get a fair, just, and transparent hearing.

Control and Leverage Triggers Faster Settlements

Large companies like Aaron's don’t like the uncertainty and loss of control that comes with arbitration. Not only do they lose the advantage in the situation, but you’re also on equal footing with them in the eyes of arbitration. 

The first step in taking on Aaron's is to formally raise your complaint. The lawyers at Agruss Law Firm, LLC can help you to do so. We will send a letter of demands to the corporate offices of Aaron's, letting them know that you’re ready to begin arbitration if a satisfactory resolution is not achieved. Typically, this is 30 days, but it will depend on your specific contract with Aaron's. 

Approximately 50% of cases will settle before proceeding to an arbitration hearing during this time. However, if Aaron's doesn’t offer a reasonable settlement within the appropriate time frame, the next step would be filing a case with AAA. Agruss Law Firm, LLC will not only put together the necessary paperwork for arbitration, but we will also help you take the next steps in the arbitration process. 

UDAAP and Arbitration

UDAAP is an acronym representing laws that prohibit Unfair, Deceptive, or Abusive Acts or Practices in the context of trade or business. This includes misrepresentation, deception, false advertising, or false promises. These laws emerged following the Dodd-Frank Wall Street Reform and Consumer Protection Act that was enacted in response to the 2008 financial crisis. The ultimate goal with these laws is geared towards protecting consumers involved in financial transactions, educating consumers on their rights, and allowing them access to information and resources to best inform their decisions.

UDAAP laws are regulated by two organizations, the Consumer Financial Protection Bureau (CFPB) and the Federal Trade Commission (FTC). The FTC expanded the initial UDAAP laws in 2004 to include unfair and deceptive acts and practices. Some standards for unfairness, in particular, include if it causes or is likely to cause substantial injury to consumers, the injury is not reasonably avoidable by consumers, and the injury is not outweighed by countervailing benefits to consumers or to competition.

Every state has UDAAP laws, which can vary widely. However, the lawyers at Agruss Law Firm, LLC understand these laws and can use them to get compensation for deceptive practices, representing consumers throughout the country in cases of arbitration at no cost to them. The company will not only pay the consumer, but they will also pay my fees as well. The consumer will never pay me a cent.

If you’re dealing with an issue with Aaron's, you might try filing a complaint with the BBB or the customer service team with Aaron's. Unfortunately, these avenues won’t always lead to a successful resolution for you, the customer. Instead, you may want to consider an experienced arbitration lawyer to take on your case. 

Arbitration is a very useful tool for resolving disputes, and Agruss Law Firm, LLC can help. With our expert guidance, we bring the big companies to the table and provide the support needed to get your bills corrected, credit reports fixed, improper fees refunded, and more. Let us pick up the sword for you; you have nothing to lose.

How Do I File a Complaint Against Aaron's?

We will use your state’s UDAAP law to file a complaint in Arbitration on your behalf at no cost to you. UDAAP laws include misrepresentation, deception, false advertising, or false promises. Under your state’s UDAAP law, you are likely entitled to money damages for your actual damages.  Plus, the other side will pay our fees and costs.  You will not pay us a penny.  These laws emerged following the Dodd-Frank Wall Street Reform and Consumer Protection Act that was enacted in response to the 2008 financial crisis. The ultimate goal with these laws is geared towards protecting consumers involved in financial transactions, educating consumers on their rights, and allowing them access to information and resources to best inform their decisions.

People, First

We are proud to serve consumers in arbitration cases. We see you as a person, not just a client – and that makes us better at the work we do. We listen. We learn your story. And, as we help you get the money you deserve, we go above and beyond in a way most law firms never could and never would. Because we’re not just lawyers. And you’re not just a client. We’re friends, neighbors, family. We’re all people and here at Agruss Law Firm, we put People, First.

Share Your Complaints Below Against Aaron's

We encourage you to post your complaints about Aaron's. Sharing your complaints against this big company can help other consumers understand what to do when they have problems with this company. Sharing your experience may help someone else!

We are listening

We will respond to you at lightning speed.
All of your information will be kept confidential.

Submitted Complaints

I have two items rented from Aaron’s. I have been on unpaid medical leave since December but have been making payments. I have been in and out of hospital and am now behind on payment. I set up promise to pay and prior to that date Aaron’s sent someone to my home to try to pick up items and my disabled landlord told them I was in hospital and she had no idea where items were so to please leave. First of all they shouldn’t have went out prior to promise to pay date. Then I was not able to keep that payment so I spoke to store manager who said I needed to return items and I explained that the items were at hospital with me and I would try to get someone to bring them back but I was unable to do so. I again set up a new payment date and the next day the manager called me being very rude saying I had to pay right now. I reached out to regional manager who saw arrangement In system and stated the store manager and employees had no right to call or come to home since there is an arrangement In system however store manager continues sending people to my home hatrassing my disabled landlord. I then made an online payment which was taking out of my bank account. The next morning store manager calls me saying the payment didn’t post on their end and I tell him it came out of my account so he says email proof of this to an email address he provides. I sent the email showing the transaction from my bank. However twenty minutes later he sends someone to my previous address( I say previous as I had told him I would be moving to my daughters once out of hospital and gave him her address and stated that I did not reside at address they kept going to anymore so stop going there). Then store manager calls me again saying he never got the email so I need to send it again, I resend with him on phone and he hangs up. The next day I get an email notice saying that the email he provided me was invalid so of course he wasn’t getting the email. At this point I contacted customer service to file a complaint and the person there said she sees the emails I sent in their system. However at this point by getting store manager is still calling saying I owe or need to return items and still sending people to my previous address and three days ago I spoke to a store employee who made sure my address is current and noted that I was working with bank to see what happened with payment. I need them to stop calling me and coming to my home and stop harrasing my previous landlord. I am willing to write them a check for same as cash on both items that way I will own the items as when I put cash or online they say I didn’t pay but can’t get an answer as to I they will accept a check.

I’m wanting to complain about arrons they are not coming to get the bed they gave us to pay on they gave us bed bugs and won’t pick it up and they are threatening to get us to go to court and I need a lawyer on this subject to fight cause they won’t listen me and my wife are on disability they are wanting to garnish the wages but they can’t cause it’s federal law they can’t garnish disability

Michael Agruss Headshot

Hi Brandon. I am going to give you a call to discuss the issues you're having with the bed you received from Aaron's. Thanks, Mike