Do you think Aaron’s is not playing fair? You have rights under the law and we can help you at no cost to you. UDAAP is an acronym representing laws that prohibit Unfair, Deceptive, or Abusive Acts or Practices in the context of trade or business.
THE BEST PART IS…
If Aaron’s violated the law, you may be entitled to money damages and Aaron’s will pay our fees and costs. You won’t owe us a dime for our services. Plus, some of our clients also receive debt relief and cleaned-up credit reports. You have nothing to lose! Call us today at 312-300-5996 for a free consultation.
What is Aaron’s?
Aaron’s is a leasing company based in Atlanta, Georgia. It was founded on June 19, 1955, and has been serving the community for over 65 years. The company operates in 47 states as well as in Canada and has 1,864 stores.
Aaron’s total net income is $31.47 million as of 2019. The company announced its plan to split into two companies: PROG Holdings, Inc. and The Aaron’s Company, Inc. Aaron’s sponsored Don Schumacher Racing in the NHRA Mello Yello Drag Racing Series as well as Jack Beckman and Anton Brown in National Hot Rod Association Racing.
Aaron’s Address, Phone Number, and Contact Information
Store Location
400 Galleria Pkwy SE Ste 300
Atlanta, GA 30339-3182
https://www.aarons.com/
+1 678-402-3000
Monday – Thursday: 10 am-7 pm
Friday: 10 am-8 pm
Saturday: 10 am-6 pm
Sunday: 12 pm-5 pm
Malicious Software on Rented Electronics
One of the most alarming complaints against Aaron’s is their alleged spyware on rented computers. The software supposedly collected and used personal information like social security numbers, passwords, and keystrokes. The same spyware Aaron’s also collected and stored about 185,000 sensitive images of customers having intercourse and even of nude children according to a class-action lawsuit in 2014.
Defective Products/ Delivery Issues
Other customers have issued concerns about receiving broken or defective products like broken sofas, washers, and dryers. According to complaints, furniture leased were falling apart or were missing parts and items upon being delivered; electronics were not working properly and delivery people left dents on the products. Other rented products that were paid for were never delivered like mattresses and furniture.
Poor Customer Service
Aaron’s customer service agents have allegedly been rude and impossible to deal with. The company declined to return and refund requests despite the items being broken or defective and still being under the warranty period. Aaron’s personnel ended up threatening to file a case against their consumers, leaving the refund process for mishandled, defective, and late-delivered products an impossible feat.
Unfortunately, these complaints are just the beginning for Aaron’s. Customers also complained that Aaron’s has defective products and kept harassing its customers even though they pay on time before the pandemic started, and poor customer service, Aaron’s customers are left wondering what options they have regarding their consumer rights.
We Fix Complaints When Customer Service Won’t
Has Aaron’s used misleading sales tactics? Have you received poor service? Do you have complaints with billing? Do you want customer service at Aaron’s to listen?
A lot of Aaron’s Corporation customers aren’t happy with their service and the Better Business Bureau lists 1,140 customer complaints against the company in the past three years, including complaints for billing and collections practices, problems with a service/product, advertising and sales, among others.
If your complaints haven’t been heard, we can help. At Mike Agruss Law we help customers who have been mistreated by big companies–much like Aaron’s–and we turn your complaints into resolutions!
We’ll not only file your legal demands with Aaron’s, we’ll negotiate with the company. If your claim isn’t resolved through these negotiations, we’ll work through the legal process that is outlined in your Aaron’s contract, which is typically arbitration.
Mike Agruss Law gets results–including zero balances, refunds, and other compensation.
Here’s How to Make Big Companies Listen
It can be frustrating when you rely on a service and don’t get the results you’ve paid for. Big companies make mistakes every day and not only is it their fault, but it can also cost you money, time, and leave you with big headaches.
Have you tried calling Aaron’s to address an issue, only to be told that the representative has no authority to do so? Or maybe you’ve tried talking to someone higher up in the company, only to be ignored, dismissed, or they take too long, continuing to waste your precious time. Maybe you’ve sent an email to the company which only resulted in a prefabricated response or they never follow through with what they’ve promised.
When you’re limited in your choices for service providers or you’re locked into a contract, what can you do?
Fortunately, you do have options.
Use Arbitration to Settle Your Complaint
Most companies like Aaron’s have an arbitration clause in their contracts to prevent being taken to court for traditional litigation. This is actually an advantage for the consumer. When you request an arbitration hearing, an independent third-party (the arbitrator) with knowledge of the type of situation involved will listen to the facts from both sides and make an impartial, binding decision. Aaron’s will have to do a lot of work and there is no guarantee that they will have a successful outcome.
Arbitration is Fast, Inexpensive, and Private
Arbitration with Aaron’s is conducted through the American Arbitration Association (AAA). According to the AAA Consumer Due Process Protocol, arbitration through AAA will comply with their Statement of Principles, which includes:
- The process is fundamentally fair – All parties are entitled to qualified, competent, impartial arbitrators who will conduct a fair hearing.
- You get access to all relevant information – This includes reasonable costs, confidentiality, reasonable time limits, and meeting times and/or locations that are agreeable to both parties.
- Transparency – AAA provides clear arbitration agreements and the ability for each side to hire their own representation.
- Just process – Arbitration allows the arbitrator to award the same relief as traditional litigation in a binding decision.
- Alternative to arbitration – Mediation and the ability to take the case to small claims court should be available in some cases.
Arbitration Gives you Control and Leverage
When Aaron’s is alerted that you plan to pursue arbitration, they know it will cost them money out of pocket. Not only do they run the risk of losing the case, but they will also pay for their mistake(s) and the arbitration itself. This gives you more leverage with your demands.
If Aaron’s doesn’t meet those demands and you have a real complaint, Mike Agruss Law can help by representing you in arbitration where you will get a fair, just, and transparent hearing.
Control and Leverage Triggers Faster Settlements
Large companies like Aaron’s don’t like the uncertainty and loss of control that comes with arbitration. Not only do they lose the advantage in the situation, but you’re also on equal footing with them in the eyes of arbitration.
The first step in taking on Aaron’s is to formally raise your complaint. The lawyers at Mike Agruss Law can help you to do so. We will send a letter of demands to the corporate offices of Aaron’s, letting them know that you’re ready to begin arbitration if a satisfactory resolution is not achieved. Typically, this is 30 days, but it will depend on your specific contract with Aaron’s.
Approximately 50% of cases will settle before proceeding to an arbitration hearing during this time. However, if Aaron’s doesn’t offer a reasonable settlement within the appropriate time frame, the next step would be filing a case with AAA. Mike Agruss Law will not only put together the necessary paperwork for arbitration, but we will also help you take the next steps in the arbitration process.
UDAAP and Arbitration
UDAAP is an acronym representing laws that prohibit Unfair, Deceptive, or Abusive Acts or Practices in the context of trade or business. This includes misrepresentation, deception, false advertising, or false promises. These laws emerged following the Dodd-Frank Wall Street Reform and Consumer Protection Act that was enacted in response to the 2008 financial crisis. The ultimate goal with these laws is geared towards protecting consumers involved in financial transactions, educating consumers on their rights, and allowing them access to information and resources to best inform their decisions.
UDAAP laws are regulated by two organizations, the Consumer Financial Protection Bureau (CFPB) and the Federal Trade Commission (FTC). The FTC expanded the initial UDAAP laws in 2004 to include unfair and deceptive acts and practices. Some standards for unfairness, in particular, include if it causes or is likely to cause substantial injury to consumers, the injury is not reasonably avoidable by consumers, and the injury is not outweighed by countervailing benefits to consumers or to competition.
Every state has UDAAP laws, which can vary widely. However, the lawyers at Mike Agruss Law understand these laws and can use them to get compensation for deceptive practices, representing consumers throughout the country in cases of arbitration at no cost to them. The company will not only pay the consumer, but they will also pay my fees as well. The consumer will never pay me a cent.
If you’re dealing with an issue with Aaron’s, you might try filing a complaint with the BBB or the customer service team with Aaron’s. Unfortunately, these avenues won’t always lead to a successful resolution for you, the customer. Instead, you may want to consider an experienced arbitration lawyer to take on your case.
Arbitration is a very useful tool for resolving disputes, and Mike Agruss Law can help. With our expert guidance, we bring the big companies to the table and provide the support needed to get your bills corrected, credit reports fixed, improper fees refunded, and more. Let us pick up the sword for you; you have nothing to lose.
How Do I File a Complaint Against Aaron’s?
We will use your state’s UDAAP law to file a complaint in Arbitration on your behalf at no cost to you. UDAAP laws include misrepresentation, deception, false advertising, or false promises. Under your state’s UDAAP law, you are likely entitled to money damages for your actual damages. Plus, the other side will pay our fees and costs. You will not pay us a penny. These laws emerged following the Dodd-Frank Wall Street Reform and Consumer Protection Act that was enacted in response to the 2008 financial crisis. The ultimate goal with these laws is geared towards protecting consumers involved in financial transactions, educating consumers on their rights, and allowing them access to information and resources to best inform their decisions.
People, First
We are proud to serve consumers in arbitration cases. We see you as a person, not just a client – and that makes us better at the work we do. We listen. We learn your story. And, as we help you get the money you deserve, we go above and beyond in a way most law firms never could and never would. Because we’re not just lawyers. And you’re not just a client. We’re friends, neighbors, family. We’re all people and here at Mike Agruss Law, we put People, First.
Share Your Complaints Below Against Aaron’s
We encourage you to post your complaints about Aaron’s. Sharing your complaints against this big company can help other consumers understand what to do when they have problems with this company. Sharing your experience may help someone else!
Submitted Comments
File on Manager Aaron furniture Ripley tn
I need my $215 they took without My permission that was my bill money now I gotta pay extra to get my lights back on they\'re knew, 2 weeks ago not to take my money I\'m renting a sofa but it\'s only $56 and some change that\'s what comes off my card like. Not $215 I\'m broke my 3 grandkids are sitting here with no lights Im on a fixed income that guy is stupid and does not know how to do his job he has no respect for poor people I\'m 60 years old but I\'m not dum please help me get My money back I\'m spreading The word to everyone I know I\'m going to tell them what ever y\'all do please do not shop at Arron\'s in pine bluff I\'m going to tell them to go to Jacksonville this has cause me to be sick at my stomach and I\'m stressed out I had to actually call my therapist yesterday cause I have real bad anxiety atacks and my blood pressure went through the roof they I will never trust them again thank you for listening to me
I WOULD LIKE TO FILE A ARBITRATION COMPLAINT AGAINST AARONS.
Can you please give me some advice I got a stove off aarons and they put it in my living room when i finally got my old stove out i then put it myself in the kitchen and used it one time i had it about 6 months maybe 5 but no soon i used it, it stopped working the next day i called aarons they sent samsunge to fix it the man said it had bugs and aarons was known for bugs and he couldnt fix it i called 1st call a exterminator cause i didnt want bugs then called aarons and they are telling me i have to pay and they are not fixing it cause in his words they never have a bug problem its my problem cause im infested and they dont walk or help people who are infested in bugs mine you i also got a refrigerator the same time and they put doors on it and set it up and never seen a bug so i know and they know that i didnt have bugs what can i do thanks so much.
Washer was hooked up techs didn\'t run a cycle. Later on we started a load in the wash and left to the store. Came back and house was flooded.the techs didn\'t hook up the drain hose. The hose doesn\'t even come close to fitting where they left the washer. I called the manager and he told me that therea nothing they can do because I signed off on everything
This is long So bear with me I originally ordered a new washer and dryer from Aarons. Not even a month into owning the washer. The washer broke. Aarons came and picked it up to reservice it. They have had it this whole time up until the end of January of 2024. About four months they were fixing it anyways whil I was waiting for my washer they gave me a renter one which was infested with roaches ( I have picture proof) the roaches were coming out of the crevasse of the washer. Also I can prove this I live in housing they mandatory spray for roaches so many times a year and I have never ever had a report of roaches in my home (paper trail with housing) so I call Friday tell them I’m told they can’t send someone out til Monday Monday comes they pick up the infested washer and bring my original washer. Not only is it still broke but now the washer has a different broken piece on the bottom that they said they are working on fixing, the washer now also has a huge dent and shooting all sorts of new error codes and won’t even run one load of wash. I call the manager only to find out I have been paying the new price on both the washer and dryer and the kicker neither are new they were the store displays! They mislead me this WHOLE time my paperwork says new which clearly isn’t true they never came in boxes either. So now I have a roach infestation and a broken washer still! Also my options to this problem are 1) go in the store and just rent to own one of their renter washer (never again this is how I got roaches in the first place!) 2) they discount me for the dent and take my washer for the second time in less than six months to be re serviced ( who knows how long this will take) or 3) repurchase a new washer the exact same one but NEW and restart my payments all over for the new washer! (The audacity on the last option!)
I rented a laptop and furniture from Aarons. A week after the merchandise was dropped off I fell and broke my femur. Upon speaking to aarons they told me there was nothing they could do. I asked them to take the laptop back and they never came to pick it up. I want to know what my rights are upon having a catastrophic medical event occur. They have been rude and unwilling to work with me.
johnathan torres from aarons still dress in uniform is harassing my husband at the store. We have talk to the regional manager and he has not done nothing. There was also a situation that happen 2 years ago when johnathan came to my home and held my husband against his will. He would not let my husband leave
Aaron’s harassment. They have been harassing my friends and family trying to find my new location. I’m a month behind and almost have everything paid off and plan on paying in about a week. I’m going to pay it all off. Yet, they have been hunting me down and knocking on doors and windows not even sure it’s my apartment.
I payed five payments on my couch, and then Aaron’s stopped calling me. My brother used to work for them and he said the manager had called him and said he was charging it off on his end. They never came out to get the couch or I’d have released it to them. It’s been about three months since they stopped calling me. My mother is not listed as a reference but she spoke to the manager today about meeting them at my brothers house bc he’s moving and giving back his furniture. While on the phone, the manager told my mom that I stopped making payments on my couch and hadn’t ever answered any of their calls which was a lie. A few days before he told my bro that he was charging it off, I’d answered his call and told him I’d pay everything I owed the next week. But then he’d never called me again and told my brother that so I thought they’d come get the couch. They never did. Now he told my mom today that he’s pressing charges on me come Monday and I’m so confused. I know they shouldn’t be telling random people my business nor should he be saying he’s pressing charges if he’s not and if he is, why did he charge it off and why did they never come get the couch or call me for that payment? What can I do? Is this just a threat? Why isn’t he contacting me? Can I sue for telling my business? And falsely threatening?
I made a payment that never registered on there side so I refuse to pay them till they got it fixed and now they won’t stop harassing me and we’ll I’m just over it
The store in Scranton Pennsylvania on Washington Ave. sent two very unpleasant, wannabe gangster hooligans to my house 8/10/2023 1:40-145pm
I owe them on the lease, they could have done what every other errands team member does and knock on the door and if they get no response they leave a hanger to call into the store or make a payment online which is typically what I do! These two thugs were banging on my door and windows while simultaneously pressing our ring doorbell camera repeatedly all the while using an elevated tone and yelling threats of jail time... I have never been asked to return the product, I have been paying for this product for 2 years and had full intentions on paying it off. I was away from the house, I work on the road 6 days a week 18+ hour days... My wife and two daughters were and were absolutely terrified, they have never experienced anything like this, we have never had anyone be so absolutely unprofessional and malicious! I went in person to speak to the general manager of the location, the driver / sales associate was not there at the time of my encounter with the general manager, as I left I returned back into say one last thing to the general manager considering him and I had a pleasant exchange and shook hands and the driver/sales associate was inside of the building and was being extremely rude menacing, threatening and above all complete disregard for the fact that there were potential customers in the show rooms as he\'s yelling at me, telling me that that\'s not what happened. This was hours ago my wife and my two precious beautiful children (5 and 7) are still shook up about it!!!!
I\'m in total disbelief over this egregious violation of the debt collection act!
I\'m available 24/7 for a phone call! Thank you for your time
I\'m looking for a lawyer to go against Aaron\'s. I\'ve told them to cease and desist, they continue to call being disrespectful and show up at my home. The behavior of this company is doing nothing but cause additional stress on top of personal stress.
I\'ve been a customer since 2016, at that time I was late with 1 payment and they sent me to collection right away. I did pay, but its still on my credit report. I started a new contract pre- pandemic, I was on auto pay for the first 3 years and that\'s where the problems started. Unknown to me they were over charging me and then put the money back, the damage was already done to my account. I couldn\'t figure out why I kept over drafting my account, when I finally did I changed banks and got off auto pay and I also asked to change my pay date to the end of the month, I was told that was no problem. Then sept. 2022 the phone calls started. I was told more than once that one of the employees was doing the wrong thing and he should have never told me I could change my date. I started really looking into my account via the app. I found more problems and again it was blamed on this x employee. On the 2 contracts I have left, one should have been played off this past Feb.2023, when I called corporate and told him all the problems I was told because of this x employee not taking out the correct money then ( 2 years ago) I had to still pay. I only have maybe 2 payments left and I was just going to pay it so they stop calling me, but then I saw your website. Im 63 years old on disability and I feel I\'ve been wronged in so many ways! They never even asked if I needed help during the pandemic! Being a excellent customer as long as I\'ve been with a perfect payment history I feel they could have at least erased the last 2 payments, but nothing was offered, just blaming everything on that employee! Hope you can help. Thank you.
Aaron\'s rental
I am purchasing a computer through them. The computer was taken from my possession on June 3 2023. At that time, the person who took it was willing to give it directly to Aaron\'s. I called the store manager, explained the situation, and he blatantly refused to assist. I informed him I would be looking at and researching legal rights re: payment going forward.
I did not make payment when due on June 15.
I called the regional Aaron\'s manager on June 17, explaining the situation and asking for assistance, and to have the store stop calling me multiple times daily. The regional manager hung up on me.
The person who has the computer is transient and I no longer know his location.
The store continues to call multiple times daily - 23 calls since June 15, despite my requests to stop calling. They are now becoming threatening. One caller demanded my bank account information.
How can I get them to stop? What are my rights?
Please email - I often do not have cell phone signal.
I am having difficulty with threats and overcharging from Aarons rental. I did write themn 3 checks to cover a past payment and future payment. However, they told me they couldn\'t and wouldn\'t cash the check due to it being written/signed in colored pencil, -or looking like crayon as they phrased it. However, they di go ahead and cash the check after we agreed they wouldn\'t. Unfortunately, they bounced because the money wasn\'t in the account. And despite them covering a future amount, they literally wiped out payments I already made, saying I owe more than I do. They are threatening to turn in the checks to the DA for criminal charges if I do not pay the amount they are saying along with 45.00 in check fees. They are literally trying to charge me hundreds more than I owe, under threat of arrest. If this is something I can dispute in arbitration or through other legal means, I would like to have a consultation.
constant harassment about payment arrangements that they change with new employment hiring . then park their Arron\'s vehicle in front of your home .
I just got off the phone with one of aarons \"managers\" from a Rochester , NY store, I was supposed to make a payment today on April 14,2023, It was 1:22 pm when the store called me back to back and i called them back and talked to a lady, she had to verify all this stuff with a manager who then got on the phone with me. I told him im doing weekly payments today for 58 and then it will take the extra $20 tomorrow and he told me i cant do that because the card was declined, I said okay i am doing it today so the card WONT be declined later today, He then proceeded to tell me that its not going to work like that and i need more money to do it. I then asked him why does online tell me something different and online through your website will let me do it the way i just effing explained, He had no reasonable explanation and before he HUNG up on me (very unprofessional) He told me because i said the FUCK word that he was terminating my lease, I am a United States Army veteran and i occasionally swear due to prior military and i tried apologizing and explaining I am freely aloud to say whatever I want considering Freedom of speech. They then stopped by my house and left a note saying to call the store, upon calling the store I told the manager he already said he was terminating my lease for \"swearing\" which isnt in the lease at all that says he can do that. I Told him id like to go to court to sort this out and he told me they dont take people to court they will just come to my house repeatedly and keep calling me repeatedly. I NEED HELP TO GET THEM TO STOP!!
I called on January 31, 2023 to return my sectional rental. Nick told me he would hold the February 2023 payment and they would be at my home on February 1, 2023 to pick up the rental. When they arrived, they said there was too much dog hair and I would have to get the couch cleaned. I had the couch cleaned and they came back again February 4, 2023, and again said there was too much dog hair. I told Nick that my contract didn\'t say anything about dog hair being and issue, and he told me that if they took it back it would be a $300 cleaning fee. I vacuumed the couch repeatedly and called to schedule the return again on February 13, 2023, only to be told that Nick would have to call me back to discuss the return. On February 14, 2023, Trey called me from the store at 9:30 am asking about the status of my February payment, and I informed him that Nick was supposed to put my contract on hold until the couch could be picked up. He said that I\'d have to speak with Nick, but as of right now, I owed the payment. I called again at 10:30 am and spoke with an associate who scheduled my return for after 4 pm. I asked him to have the driver call me when he was on his way, as I was at work. When I arrived home at 5:45 pm, there was a notice on the door that the driver had shown up, even though I never received a phone call. I called the store again, and spoke with Nick. He said that he\'d have to come look at the couch to determine if they could take it back. I said I would pay the $300 cleaning fee, as I can\'t keep the couch anymore, as the longer it sits here, the more dog hair it collects that I\'d have to vacuum off. He said \"Can you pay the $300 now? You can pay in cash.\" I informed him I didn\'t have the money, as I just paid my rent and wouldn\'t get paid again until next week. He said we\'d have to schedule the pickup for next week then. I asked if he could come look at the couch now and he said he would be at my home in 5 minutes. 10 minutes later, 2 delivery drivers showed up, Juan and someone else, but Nick did not arrive. They looked at the couch, and again said they couldn\'t take it because of the pet hair. The other driver was rude and said I would have to read my contract as it says right in there \"no pet hair\" and they left again without the couch. I proceeded to go to the store and arrived at 6:35 pm on February 14, 2023. I spoke with Nick again at the front desk, and said I would bring the couch to them on February 15, 2023, and asked if there would be any issue. I said that the contract says I can return the merchandise at anytime and doesn\'t mention anything about pet hair. He said that pet hair is extraordinary damage and they couldn\'t accept the return. I explained to him that any attorney wouldn\'t consider pet hair as extraordinary damage, and that he was lying. He said he would take the sectional back if I delivered it to the store. I again asked him if I would have any issue when I brought it to the store. He said I wouldn\'t.
I made multiple arrangements with aarons Inc a district manger was supposed to call and they never did I got 3 customer service case numbers
I WAS REFERRED TO YOUR AMAZING LAW FIRM BY MY DEAR AND VERY GOOD FRIENDS FROM THE UNITED STATES CONGRESSMAN\'S OFFICE TED BUDD\'S OFFICE.I\'AM CONSTANTLY BEING HARRASSED BY AARON\'S ASSOCIATES AND I\'AM A VALUABLE AND GOOD PAYING CUSTOMER.I NEED AN ATTORNEY ASAP TO HELP ME FILE FOR AN ARBITRATION CASE. THANKYOU AND HAPPY HOLIDAYS.SINCERELY,MS.ANGELA STOKES.
I purchased a living room from Aaron\'s in July 2022 and set automatic payment to charge my card every 2 weeks. My apartment bldg flooded, my apartment manager requested for me to transfer to a new unit. I called aaron on October 27 as soon as I got the new unit # and before I signed the new lease for the new unit on the 28, to transfer the furniture to the unit I spoke to Melinda. She was extremely rude, unprofessional and made me feel like I was a huge inconvenience, she asked me why didn\'t I call sooner, I stated I just found out we had to do an emergency move to new unit I called as soon as I knew. She scheduled me for the following week Monday at 4:00 easter time. Comes Monday Aaron was a no show, no call. I called Aaron unfortunately I got the same lady, as I\'m explaining no one showed up she hang up. I called again, this time she states she is not sure it was on the schedule, she is not able to give me a timeframe. At this point I\'m frustrated I had to leave work because she had scheduled me for 4, I just told her then to just close my account so I would like to return the living room, she says okay no problem, they are not able to pick it up till following weeks she did not give me a date, I explained to her furniture needs to be picked up asap that same evening and she states she will have her manager to reached out to me shortly. Manager called days later on Nov 2, I told since they\'re no show the furniture was left at the apartment it was no longer in my possession, that was the last time I spoke to Aaron\'s. Now Dec 1st 2022, they are calling non stop for collection.
