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Do you think Aaron’s is not playing fair? You have rights under the law and we can help you at no cost to you. UDAAP is an acronym representing laws that prohibit Unfair, Deceptive, or Abusive Acts or Practices in the context of trade or business.


If Aaron’s violated the law, you may be entitled to money damages and Aaron’s will pay our fees and costs. You won’t owe us a dime for our services. Plus, some of our clients also receive debt relief and cleaned-up credit reports. You have nothing to lose! Call us today at 312-300-5996 for a free consultation.

What is Aaron’s?

Aaron’s is a leasing company based in Atlanta, Georgia. It was founded on June 19, 1955, and has been serving the community for over 65 years. The company operates in 47 states as well as in Canada and has 1,864 stores.

Aaron’s total net income is $31.47 million as of 2019. The company announced its plan to split into two companies: PROG Holdings, Inc. and The Aaron’s Company, Inc. Aaron’s sponsored Don Schumacher Racing in the NHRA Mello Yello Drag Racing Series as well as Jack Beckman and Anton Brown in National Hot Rod Association Racing. 

Aaron’s Address, Phone Number, and Contact Information

Store Location
400 Galleria Pkwy SE Ste 300
Atlanta, GA 30339-3182

+1 678-402-3000
Monday – Thursday: 10 am-7 pm
Friday: 10 am-8 pm
Saturday: 10 am-6 pm
Sunday: 12 pm-5 pm

Malicious Software on Rented Electronics

One of the most alarming complaints against Aaron’s is their alleged spyware on rented computers. The software supposedly collected and used personal information like social security numbers, passwords,  and keystrokes. The same spyware Aaron’s also collected and stored about 185,000 sensitive images of customers having intercourse and even of nude children according to a class-action lawsuit in 2014. 

Defective Products/ Delivery Issues

Other customers have issued concerns about receiving broken or defective products like broken sofas, washers, and dryers. According to complaints, furniture leased were falling apart or were missing parts and items upon being delivered; electronics were not working properly and delivery people left dents on the products. Other rented products that were paid for were never delivered like mattresses and furniture. 

Poor Customer Service

Aaron’s customer service agents have allegedly been rude and impossible to deal with. The company declined to return and refund requests despite the items being broken or defective and still being under the warranty period. Aaron’s personnel ended up threatening to file a case against their consumers, leaving the refund process for mishandled, defective, and late-delivered products an impossible feat.

Unfortunately, these complaints are just the beginning for Aaron’s. Customers also complained that Aaron’s has defective products and kept harassing its customers even though they pay on time before the pandemic started, and poor customer service, Aaron’s customers are left wondering what options they have regarding their consumer rights. 

We Fix Complaints When Customer Service Won’t

Has Aaron’s used misleading sales tactics? Have you received poor service? Do you have complaints with billing? Do you want customer service at Aaron’s to listen?

A lot of Aaron’s Corporation customers aren’t happy with their service and the Better Business Bureau lists 1,140 customer complaints against the company in the past three years, including complaints for billing and collections practices, problems with a service/product, advertising and sales, among others.  

If your complaints haven’t been heard, we can help. At Agruss Law Firm, LLC we help customers who have been mistreated by big companies–much like Aaron’s–and we turn your complaints into resolutions!

We’ll not only file your legal demands with Aaron’s, we’ll negotiate with the company. If your claim isn’t resolved through these negotiations, we’ll work through the legal process that is outlined in your Aaron’s contract, which is typically arbitration. 

Agruss Law Firm, LLC gets results–including zero balances, refunds, and other compensation. 

Here’s How to Make Big Companies Listen

It can be frustrating when you rely on a service and don’t get the results you’ve paid for. Big companies make mistakes every day and not only is it their fault, but it can also cost you money, time, and leave you with big headaches. 

Have you tried calling Aaron’s to address an issue, only to be told that the representative has no authority to do so? Or maybe you’ve tried talking to someone higher up in the company, only to be ignored, dismissed, or they take too long, continuing to waste your precious time. Maybe you’ve sent an email to the company which only resulted in a prefabricated response or they never follow through with what they’ve promised. 

When you’re limited in your choices for service providers or you’re locked into a contract, what can you do?

Fortunately, you do have options. 

Use Arbitration to Settle Your Complaint

Most companies like Aaron’s have an arbitration clause in their contracts to prevent being taken to court for traditional litigation. This is actually an advantage for the consumer. When you request an arbitration hearing, an independent third-party (the arbitrator) with knowledge of the type of situation involved will listen to the facts from both sides and make an impartial, binding decision. Aaron’s will have to do a lot of work and there is no guarantee that they will have a successful outcome. 

Arbitration is Fast, Inexpensive, and Private

Arbitration with Aaron’s is conducted through the American Arbitration Association (AAA). According to the AAA Consumer Due Process Protocol, arbitration through AAA will comply with their Statement of Principles, which includes:

  • The process is fundamentally fair – All parties are entitled to qualified, competent, impartial arbitrators who will conduct a fair hearing.
  • You get access to all relevant information – This includes reasonable costs, confidentiality, reasonable time limits, and meeting times and/or locations that are agreeable to both parties.
  • Transparency – AAA provides clear arbitration agreements and the ability for each side to hire their own representation.
  • Just process – Arbitration allows the arbitrator to award the same relief as traditional litigation in a binding decision. 
  • Alternative to arbitration – Mediation and the ability to take the case to small claims court should be available in some cases.

Arbitration Gives you Control and Leverage

When Aaron’s is alerted that you plan to pursue arbitration, they know it will cost them money out of pocket. Not only do they run the risk of losing the case, but they will also pay for their mistake(s) and the arbitration itself. This gives you more leverage with your demands. 

If Aaron’s doesn’t meet those demands and you have a real complaint, Agruss Law Firm, LLC can help by representing you in arbitration where you will get a fair, just, and transparent hearing.

Control and Leverage Triggers Faster Settlements

Large companies like Aaron’s don’t like the uncertainty and loss of control that comes with arbitration. Not only do they lose the advantage in the situation, but you’re also on equal footing with them in the eyes of arbitration. 

The first step in taking on Aaron’s is to formally raise your complaint. The lawyers at Agruss Law Firm, LLC can help you to do so. We will send a letter of demands to the corporate offices of Aaron’s, letting them know that you’re ready to begin arbitration if a satisfactory resolution is not achieved. Typically, this is 30 days, but it will depend on your specific contract with Aaron’s. 

Approximately 50% of cases will settle before proceeding to an arbitration hearing during this time. However, if Aaron’s doesn’t offer a reasonable settlement within the appropriate time frame, the next step would be filing a case with AAA. Agruss Law Firm, LLC will not only put together the necessary paperwork for arbitration, but we will also help you take the next steps in the arbitration process. 

UDAAP and Arbitration

UDAAP is an acronym representing laws that prohibit Unfair, Deceptive, or Abusive Acts or Practices in the context of trade or business. This includes misrepresentation, deception, false advertising, or false promises. These laws emerged following the Dodd-Frank Wall Street Reform and Consumer Protection Act that was enacted in response to the 2008 financial crisis. The ultimate goal with these laws is geared towards protecting consumers involved in financial transactions, educating consumers on their rights, and allowing them access to information and resources to best inform their decisions.

UDAAP laws are regulated by two organizations, the Consumer Financial Protection Bureau (CFPB) and the Federal Trade Commission (FTC). The FTC expanded the initial UDAAP laws in 2004 to include unfair and deceptive acts and practices. Some standards for unfairness, in particular, include if it causes or is likely to cause substantial injury to consumers, the injury is not reasonably avoidable by consumers, and the injury is not outweighed by countervailing benefits to consumers or to competition.

Every state has UDAAP laws, which can vary widely. However, the lawyers at Agruss Law Firm, LLC understand these laws and can use them to get compensation for deceptive practices, representing consumers throughout the country in cases of arbitration at no cost to them. The company will not only pay the consumer, but they will also pay my fees as well. The consumer will never pay me a cent.

If you’re dealing with an issue with Aaron’s, you might try filing a complaint with the BBB or the customer service team with Aaron’s. Unfortunately, these avenues won’t always lead to a successful resolution for you, the customer. Instead, you may want to consider an experienced arbitration lawyer to take on your case. 

Arbitration is a very useful tool for resolving disputes, and Agruss Law Firm, LLC can help. With our expert guidance, we bring the big companies to the table and provide the support needed to get your bills corrected, credit reports fixed, improper fees refunded, and more. Let us pick up the sword for you; you have nothing to lose.

How Do I File a Complaint Against Aaron’s?

We will use your state’s UDAAP law to file a complaint in Arbitration on your behalf at no cost to you. UDAAP laws include misrepresentation, deception, false advertising, or false promises. Under your state’s UDAAP law, you are likely entitled to money damages for your actual damages.  Plus, the other side will pay our fees and costs.  You will not pay us a penny.  These laws emerged following the Dodd-Frank Wall Street Reform and Consumer Protection Act that was enacted in response to the 2008 financial crisis. The ultimate goal with these laws is geared towards protecting consumers involved in financial transactions, educating consumers on their rights, and allowing them access to information and resources to best inform their decisions.

People, First

We are proud to serve consumers in arbitration cases. We see you as a person, not just a client – and that makes us better at the work we do. We listen. We learn your story. And, as we help you get the money you deserve, we go above and beyond in a way most law firms never could and never would. Because we’re not just lawyers. And you’re not just a client. We’re friends, neighbors, family. We’re all people and here at Agruss Law Firm, we put People, First.

Share Your Complaints Below Against Aaron’s

We encourage you to post your complaints about Aaron’s. Sharing your complaints against this big company can help other consumers understand what to do when they have problems with this company. Sharing your experience may help someone else!

We are listening

We will respond to you at lightning speed. All of your information will be kept confidential.

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Submitted Comments

4 weeks ago
I am having difficulty with threats and overcharging from Aarons rental. I did write themn 3 checks to cover a past payment and future payment. However, they told me they couldn\'t and wouldn\'t cash the check due to it being written/signed in colored pencil, -or looking like crayon as they phrased it. However, they di go ahead and cash the check after we agreed they wouldn\'t. Unfortunately, they bounced because the money wasn\'t in the account. And despite them covering a future amount, they literally wiped out payments I already made, saying I owe more than I do. They are threatening to turn in the checks to the DA for criminal charges if I do not pay the amount they are saying along with 45.00 in check fees. They are literally trying to charge me hundreds more than I owe, under threat of arrest. If this is something I can dispute in arbitration or through other legal means, I would like to have a consultation.
1 month ago
constant harassment about payment arrangements that they change with new employment hiring . then park their Arron\'s vehicle in front of your home .
2 months ago
I just got off the phone with one of aarons \"managers\" from a Rochester , NY store, I was supposed to make a payment today on April 14,2023, It was 1:22 pm when the store called me back to back and i called them back and talked to a lady, she had to verify all this stuff with a manager who then got on the phone with me. I told him im doing weekly payments today for 58 and then it will take the extra $20 tomorrow and he told me i cant do that because the card was declined, I said okay i am doing it today so the card WONT be declined later today, He then proceeded to tell me that its not going to work like that and i need more money to do it. I then asked him why does online tell me something different and online through your website will let me do it the way i just effing explained, He had no reasonable explanation and before he HUNG up on me (very unprofessional) He told me because i said the FUCK word that he was terminating my lease, I am a United States Army veteran and i occasionally swear due to prior military and i tried apologizing and explaining I am freely aloud to say whatever I want considering Freedom of speech. They then stopped by my house and left a note saying to call the store, upon calling the store I told the manager he already said he was terminating my lease for \"swearing\" which isnt in the lease at all that says he can do that. I Told him id like to go to court to sort this out and he told me they dont take people to court they will just come to my house repeatedly and keep calling me repeatedly. I NEED HELP TO GET THEM TO STOP!!
4 months ago
I called on January 31, 2023 to return my sectional rental. Nick told me he would hold the February 2023 payment and they would be at my home on February 1, 2023 to pick up the rental. When they arrived, they said there was too much dog hair and I would have to get the couch cleaned. I had the couch cleaned and they came back again February 4, 2023, and again said there was too much dog hair. I told Nick that my contract didn\'t say anything about dog hair being and issue, and he told me that if they took it back it would be a $300 cleaning fee. I vacuumed the couch repeatedly and called to schedule the return again on February 13, 2023, only to be told that Nick would have to call me back to discuss the return. On February 14, 2023, Trey called me from the store at 9:30 am asking about the status of my February payment, and I informed him that Nick was supposed to put my contract on hold until the couch could be picked up. He said that I\'d have to speak with Nick, but as of right now, I owed the payment. I called again at 10:30 am and spoke with an associate who scheduled my return for after 4 pm. I asked him to have the driver call me when he was on his way, as I was at work. When I arrived home at 5:45 pm, there was a notice on the door that the driver had shown up, even though I never received a phone call. I called the store again, and spoke with Nick. He said that he\'d have to come look at the couch to determine if they could take it back. I said I would pay the $300 cleaning fee, as I can\'t keep the couch anymore, as the longer it sits here, the more dog hair it collects that I\'d have to vacuum off. He said \"Can you pay the $300 now? You can pay in cash.\" I informed him I didn\'t have the money, as I just paid my rent and wouldn\'t get paid again until next week. He said we\'d have to schedule the pickup for next week then. I asked if he could come look at the couch now and he said he would be at my home in 5 minutes. 10 minutes later, 2 delivery drivers showed up, Juan and someone else, but Nick did not arrive. They looked at the couch, and again said they couldn\'t take it because of the pet hair. The other driver was rude and said I would have to read my contract as it says right in there \"no pet hair\" and they left again without the couch. I proceeded to go to the store and arrived at 6:35 pm on February 14, 2023. I spoke with Nick again at the front desk, and said I would bring the couch to them on February 15, 2023, and asked if there would be any issue. I said that the contract says I can return the merchandise at anytime and doesn\'t mention anything about pet hair. He said that pet hair is extraordinary damage and they couldn\'t accept the return. I explained to him that any attorney wouldn\'t consider pet hair as extraordinary damage, and that he was lying. He said he would take the sectional back if I delivered it to the store. I again asked him if I would have any issue when I brought it to the store. He said I wouldn\'t.
4 months ago
I made multiple arrangements with aarons Inc a district manger was supposed to call and they never did I got 3 customer service case numbers
5 months ago
6 months ago
I purchased a living room from Aaron\'s in July 2022 and set automatic payment to charge my card every 2 weeks. My apartment bldg flooded, my apartment manager requested for me to transfer to a new unit. I called aaron on October 27 as soon as I got the new unit # and before I signed the new lease for the new unit on the 28, to transfer the furniture to the unit I spoke to Melinda. She was extremely rude, unprofessional and made me feel like I was a huge inconvenience, she asked me why didn\'t I call sooner, I stated I just found out we had to do an emergency move to new unit I called as soon as I knew. She scheduled me for the following week Monday at 4:00 easter time. Comes Monday Aaron was a no show, no call. I called Aaron unfortunately I got the same lady, as I\'m explaining no one showed up she hang up. I called again, this time she states she is not sure it was on the schedule, she is not able to give me a timeframe. At this point I\'m frustrated I had to leave work because she had scheduled me for 4, I just told her then to just close my account so I would like to return the living room, she says okay no problem, they are not able to pick it up till following weeks she did not give me a date, I explained to her furniture needs to be picked up asap that same evening and she states she will have her manager to reached out to me shortly. Manager called days later on Nov 2, I told since they\'re no show the furniture was left at the apartment it was no longer in my possession, that was the last time I spoke to Aaron\'s. Now Dec 1st 2022, they are calling non stop for collection.