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Do you think Ally Financial Inc. is not playing fair?  You have rights under the law and we can help you at no cost to you.  UDAAP is an acronym representing laws that prohibit Unfair, Deceptive, or Abusive Acts or Practices in the context of trade or business.


If Ally Financial Inc. violated the law, you may be entitled to money damages and Ally Financial Inc. will pay our fees and costs. You won’t owe us a dime for our services. Plus, some of our clients also receive debt relief and cleaned-up credit reports. You have nothing to lose! Call us today at 312-300-5996 for a free consultation.

What is Ally Financial Inc.?

Ally Financial Inc. is a digital financial service company with $182.2 billion in assets as of December 31, 2020. It’s one of the largest full-service automotive finance companies in the country offering financial services and insurance products. Ally Financial, Inc is also named among the best online banks with no physical branches. 

Ally Financial Inc. is a Federal Deposit Insurance Corporation (FDIC) Member and Equal Housing Lender that offers home loans, savings, money markets, and individual retirement accounts (IRAs) among other financial programs. The company is a sponsor of the National Women’s Soccer League (NWSL).

Ally Financial Inc. Address, Phone Number, and Contact Information

Ally Detroit Center
500 Woodward Ave
Detroit, MI 48226

Mon – Fri: 8 am – 11 pm ET
Saturday: 9 am – 7 pm ET

Payment/Billing Errors

One of the most pressing complaints against Ally Financial Inc. is its failure to update payment reports. Customers have lamented being reported to credit bureaus despite settling bills on time. Some have even paid in full but have not received titles to their vehicles. Others were slapped with interests after paying for the final dues.

Limited Communication Lines

Many of Ally Financial Inc’s clients have been slapped with delinquent payments despite paying on time. Consequently, these consumers have tried reaching out to Ally to no avail. Apparently, Ally Financial Inc’s agents have never called back and have passed customers to different departments and back. Their email correspondence has also been slow to return messages.  

Lack of Notices

Tied to its billing errors, Ally Financial Inc has repossessed vehicles for their own failure. Consumers reported no repossession notice was ever issued to them, and that some had their cars taken despite making payments. With the latter customers, Allied Financial Inc has failed to update its financial/billing statements.

Rescinded Refund/Reimbursement Issues

A number of complainants have also aired out receiving confirmation for refunds on warranties and early payoffs, only to be told a story otherwise. Some agents and even connected dealers apparently have verified the reimbursements, but have recanted it after months of customers’ constant communication. 

Poor Customer Service

Complaints against Ally Financial Inc largely involved poor communication with their agents. According to reports, their customer service has failed to correspond timely with consumers, with some customers have had to wait for hours only to be hung up on, resulting in charges and hits on the consumers’ credit reports. Some agents were also unable to explain or justify charges after accounts were supposedly closed.

Unfortunately, these complaints are just the beginning for Alpha Warranty Services, Inc. Between billing issues, delayed communications, deficiency in notices, refunding issues, and poor customer service, Alpha Warranty Services, Inc customers are left wondering what options they have regarding their consumer rights. 

We Fix Complaints When Customer Service Won’t

Has Ally Financial Inc. used misleading sales tactics? Have you received poor service? Do you have complaints with billing? Do you want customer service at Ally Financial Inc. to listen?

A lot of Ally Financial Inc. Corporation customers aren’t happy with their service and the Better Business Bureau lists 1,333 customer complaints against the company in the past three years, including complaints for billing and collections practices, problems with a service/product, advertising and sales, among others.  

If your complaints haven’t been heard, we can help. At Mike Agruss Law we help customers who have been mistreated by big companies–much like Ally Financial Inc.–and we turn your complaints into resolutions!

We’ll not only file your legal demands with Ally Financial Inc., we’ll negotiate with the company. If your claim isn’t resolved through these negotiations, we’ll work through the legal process that is outlined in your Ally Financial Inc. contract, which is typically arbitration. 

Mike Agruss Law gets results–including zero balances, refunds, and other compensation. 

Here’s How to Make Big Companies Listen

It can be frustrating when you rely on a service and don’t get the results you’ve paid for. Big companies make mistakes every day and not only is it their fault, it can cost you money, time, and leave you with big headaches. 

Have you tried calling Ally Financial Inc. to address an issue, only to be told that the representative has no authority to do so? Or maybe you’ve tried talking to someone higher up in the company, only to be ignored, dismissed, or they take too long, continuing to waste your precious time. Maybe you’ve sent an email to the company which only resulted in a prefabricated response or they never follow through with what they’ve promised. 

When you’re limited in your choices for service providers or you’re locked into a contract, what can you do?

Fortunately, you do have options. 

Use Arbitration to Settle Your Complaint

Most companies like Ally Financial Inc. have an arbitration clause in their contracts to prevent being taken to court for traditional litigation. This is actually an advantage for the consumer. When you request an arbitration hearing, an independent third-party (the arbitrator) with knowledge of the type of situation involved will listen to the facts from both sides and make an impartial, binding decision. Ally Financial Inc. will have to do a lot of work and there is no guarantee that they will have a successful outcome. 

Arbitration is Fast, Inexpensive, and Private

Arbitration with Ally Financial Inc. is conducted through the American Arbitration Association (AAA). According to the AAA Consumer Due Process Protocol, arbitration through AAA will comply with their Statement of Principles, which includes:

  • The process is fundamentally fair – All parties are entitled to qualified, competent, impartial arbitrators who will conduct a fair hearing.
  • You get access to all relevant information – This includes reasonable costs, confidentiality, reasonable time limits, and meeting times and/or locations that are agreeable to both parties.
  • Transparency – AAA provides clear arbitration agreements and the ability for each side to hire their own representation.
  • Just process – Arbitration allows the arbitrator to award the same relief as traditional litigation in a binding decision.
  • Alternative to arbitration – Mediation and the ability to take the case to small claims court should be available in some cases.

Arbitration Gives you Control and Leverage

When Ally Financial Inc. is alerted that you plan to pursue arbitration, they know it will cost them money out of pocket. Not only do they run the risk of losing the case, but they will also pay for their mistake(s) and the arbitration itself. This gives you more leverage with your demands. 

If Ally Financial Inc. doesn’t meet those demands and you have a real complaint, Mike Agruss Law can help by representing you in arbitration where you will get a fair, just, and transparent hearing.

Control and Leverage Triggers Faster Settlements

Large companies like Ally Financial Inc. don’t like the uncertainty and loss of control that comes with arbitration. Not only do they lose the advantage in the situation, but you’re also on equal footing with them in the eyes of arbitration.

The first step in taking on Ally Financial Inc. is to formally raise your complaint. The lawyers at Mike Agruss Law can help you to do so. We will send a letter of demands to the corporate offices of Ally Financial Inc., letting them know that you’re ready to begin arbitration if a satisfactory resolution is not achieved. Typically, this is 30 days, but it will depend on your specific contract with Ally Financial Inc.

Approximately 50% of cases will settle before proceeding to an arbitration hearing during this time. However, if Ally Financial Inc. doesn’t offer a reasonable settlement within the appropriate time frame, the next step would be filing a case with AAA. Mike Agruss Law will not only put together the necessary paperwork for arbitration, but we will also help you take the next steps in the arbitration process. 

UDAAP and Arbitration

UDAAP is an acronym representing laws that prohibit Unfair, Deceptive, or Abusive Acts or Practices in the context of trade or business. This includes misrepresentation, deception, false advertising, or false promises. These laws emerged following the Dodd-Frank Wall Street Reform and Consumer Protection Act that was enacted in response to the 2008 financial crisis. The ultimate goal with these laws is geared towards protecting consumers involved in financial transactions, educating consumers on their rights, and allowing them access to information and resources to best inform their decisions.

UDAAP laws are regulated by two organizations, the Consumer Financial Protection Bureau (CFPB) and the Federal Trade Commission (FTC). The FTC expanded the initial UDAAP laws in 2004 to include unfair and deceptive acts and practices. Some standards for unfairness, in particular, include if it causes or is likely to cause substantial injury to consumers, the injury is not reasonably avoidable by consumers, and the injury is not outweighed by countervailing benefits to consumers or to competition.

Every state has UDAAP laws, which can vary widely. However, the lawyers at Mike Agruss Law understand these laws and can use them to get compensation for deceptive practices, representing consumers throughout the country in cases of arbitration at no cost to them. The company will not only pay the consumer, but they will also pay my fees as well. The consumer will never pay me a cent.

If you’re dealing with an issue with Ally Financial Inc., you might try filing a complaint with the BBB or the customer service team with Ally Financial Inc. Unfortunately, these avenues won’t always lead to a successful resolution for you, the customer. Instead, you may want to consider an experienced arbitration lawyer to take on your case.

Arbitration is a very useful tool for resolving disputes, and Mike Agruss Law can help. With our expert guidance, we bring the big companies to the table and provide the support needed to get your bills corrected, credit reports fixed, improper fees refunded, and more. Let us pick up the sword for you; you have nothing to lose.

How Do I File a Complaint Against Ally Financial Inc.?

We will use your state’s UDAAP law to file a complaint in Arbitration on your behalf at no cost to you.  UDAAP laws include misrepresentation, deception, false advertising, or false promises.  Under your state’s UDAAP law, you are likely entitled to money damages for your actual damages.  Plus, the other side will pay our fees and costs.  You will not pay us a penny.  These laws emerged following the Dodd-Frank Wall Street Reform and Consumer Protection Act that was enacted in response to the 2008 financial crisis. The ultimate goal with these laws is geared towards protecting consumers involved in financial transactions, educating consumers on their rights, and allowing them access to information and resources to best inform their decisions.

People, First

We are proud to serve consumers in arbitration cases. We see you as a person, not just a client – and that makes us better at the work we do. We listen. We learn your story. And, as we help you get the money you deserve, we go above and beyond in a way most law firms never could and never would. Because we’re not just lawyers. And you’re not just a client. We’re friends, neighbors, family. We’re all people and here at Mike Agruss Law, we put People, First.

Share Your Complaints Below Against Ally Financial Inc.

We encourage you to post your complaints about Ally Financial Inc. Sharing your complaints against this big company can help other consumers understand what to do when they have problems with this company.  Sharing your experience may help someone else!

We are listening

We will respond to you at lightning speed. All of your information will be kept confidential.

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Submitted Comments

3 months ago
Ally Auto Finance Company repossessed my truck. I was told by their representative with their redemption department that I needed to pay $2306.44. Then, when I called back 3 days later after getting the fund from various resources. Another representative got on the phone from the same department and stated I need to pay an additional $1300. Claiming that I have to pay this month bill in advance, which it isn’t due until the 30th of this month. This has caused me such mental anguish, anxiety, depression, and frustration. I have missed medical appointments and I have a new job I supposed to be starting. I asked if I pay the amount the previous representative gave me, can I get my truck back? And the representative told me no!