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Do you think Alpha Warranty Services, Inc is not playing fair? You have rights under the law and we can help you at no cost to you. UDAAP is an acronym representing laws that prohibit Unfair, Deceptive, or Abusive Acts or Practices in the context of trade or business.


If Alpha Warranty Services, Inc violated the law, you may be entitled to money damages and Alpha Warranty Services, Inc will pay our fees and costs. You won’t owe us a dime for our services. Plus, some of our clients also receive debt relief and cleaned-up credit reports. You have nothing to lose! Call us today at 312-300-5996 for a free consultation.

What is Alpha Warranty Services, Inc?

Established in 2002, Alpha Warranty Services, Inc specializes in vehicle service contract (VSC) programs. It has been accredited by the Better Business Bureau (BBB) since 2005 and holds an A+ rating. Alpha Warranty Services, Inc generally offers vehicle service contract coverage and summit protection coverage. 

Alpha Warranty Services, Inc features a fully transferable service program if you choose to sell your vehicle. According to its site, clients may choose the level of their coverage from basic to comprehensive. 

Alpha Warranty Services, Inc’s Address, Phone Number, and Contact Information

Store Location
10855 S River Front Pkwy Fl 5
South Jordan, UT 84095 

+1 800-662-5519
Monday – Friday 7 am- 6pm
Saturday and Sunday Closed

Scanty Coverage

The number one complaint about Alpha Warrant Service, Inc is about their coverage. According to customers, their coverage in the paper looked hefty but in reality, the contracts had more uncovered repairs than vice versa. During claims, customers have been slapped with contract clauses effectively affording Alpha Warranty Services, Inc minimal to zero financial coverage in about every scenario. 

Contract Loopholes

Another related issue against Alpha Warranty Services, Inc is their numerous contract loopholes. Reportedly, the company has denied innumerable claims citing certain clauses and wordings to justify their financial resolve against policyholders. In the end, consumers are forced to pay out of pocket for repairs costing up to $3,000. 

Delayed Processing and Responses

A number of consumers also reported that Alpha Warranty Services, Inc is slow to respond. Some claimed up to 2 weeks of delayed communication resulting in their vehicles in shops for extended periods, excluding the actual time processing the claims. 

Poor Customer Service

While consumers have, at times, spared Alpha Warranty Services, Inc’s customer service agents from their scathing reviews, this did not often result in ideal resolutions. Often, customers are only able to get warm apologies and empathetic words while they are left to fend for their costly repairs without the promised coverage. Others dealing with their representatives have stated they were unhelpful, put on hold for lengthy periods, or slapped with vague updates like requesting escalation.

Unfortunately, these complaints are just the beginning for Alpha Warranty Services, Inc. Between measly coverage, contract loopholes, late refund processing and communication, and poor customer service, Alpha Warranty Services, Inc customers are left wondering what options they have regarding their consumer rights. 

We Fix Complaints When Customer Service Won’t

Has Alpha Warranty Services, Inc used misleading sales tactics? Have you received poor service? Do you have complaints with billing? Do you want customer service at Alpha Warranty Services, Inc to listen?

A lot of Alpha Warranty Services, Inc Corporation customers aren’t happy with their service and the Better Business Bureau lists 84 customer complaints against the company in the past three years, including complaints for billing and collections practices, problems with a service/product, advertising and sales, among others.  

If your complaints haven’t been heard, we can help. At Mike Agruss Law we help customers who have been mistreated by big companies–much like Alpha Warranty Services, Inc–and we turn your complaints into resolutions!

We’ll not only file your legal demands with Alpha Warranty Services, Inc, we’ll negotiate with the company. If your claim isn’t resolved through these negotiations, we’ll work through the legal process that is outlined in your Alpha Warranty Services, Inc contract, which is typically arbitration. 

Mike Agruss Law gets results–including zero balances, refunds, and other compensation. 

Here’s How to Make Big Companies Listen

It can be frustrating when you rely on a service and don’t get the results you’ve paid for. Big companies make mistakes every day and not only is it their fault, but it can also cost you money, time, and leave you with big headaches. 

Have you tried calling Alpha Warranty Services, Inc to address an issue, only to be told that the representative has no authority to do so? Or maybe you’ve tried talking to someone higher up in the company, only to be ignored, dismissed, or they take too long, continuing to waste your precious time. Maybe you’ve sent an email to the company which only resulted in a prefabricated response or they never follow through with what they’ve promised. 

When you’re limited in your choices for service providers or you’re locked into a contract, what can you do?

Fortunately, you do have options. 

Use Arbitration to Settle Your Complaint

Most companies like Alpha Warranty Services, Inc have an arbitration clause in their contracts to prevent being taken to court for traditional litigation. This is actually an advantage for the consumer. When you request an arbitration hearing, an independent third-party (the arbitrator) with knowledge of the type of situation involved will listen to the facts from both sides and make an impartial, binding decision. Alpha Warranty Services, Inc will have to do a lot of work and there is no guarantee that they will have a successful outcome. 

Arbitration is Fast, Inexpensive, and Private

Arbitration with Alpha Warranty Services, Inc is conducted through the American Arbitration Association (AAA). According to the AAA Consumer Due Process Protocol, arbitration through AAA will comply with their Statement of Principles, which includes:

  • The process is fundamentally fair – All parties are entitled to qualified, competent, impartial arbitrators who will conduct a fair hearing.
  • You get access to all relevant information – This includes reasonable costs, confidentiality, reasonable time limits, and meeting times and/or locations that are agreeable to both parties.
  • Transparency – AAA provides clear arbitration agreements and the ability for each side to hire their own representation.
  • Just process – Arbitration allows the arbitrator to award the same relief as traditional litigation in a binding decision. 
  • Alternative to arbitration – Mediation and the ability to take the case to small claims court should be available in some cases.

Arbitration Gives you Control and Leverage

When Alpha Warranty Services, Inc is alerted that you plan to pursue arbitration, they know it will cost them money out of pocket. Not only do they run the risk of losing the case, but they will also pay for their mistake(s) and the arbitration itself. This gives you more leverage with your demands. 

If Alpha Warranty Services, Inc doesn’t meet those demands and you have a real complaint, Mike Agruss Law can help by representing you in arbitration where you will get a fair, just, and transparent hearing.

Control and Leverage Triggers Faster Settlements

Large companies like Alpha Warranty Services, Inc don’t like the uncertainty and loss of control that comes with arbitration. Not only do they lose the advantage in the situation, but you’re also on equal footing with them in the eyes of arbitration. 

The first step in taking on Alpha Warranty Services, Inc is to formally raise your complaint. The lawyers at Mike Agruss Law can help you to do so. We will send a letter of demands to the corporate offices of Alpha Warranty Services, Inc, letting them know that you’re ready to begin arbitration if a satisfactory resolution is not achieved. Typically, this is 30 days, but it will depend on your specific contract with Alpha Warranty Services, Inc. 

Approximately 50% of cases will settle before proceeding to an arbitration hearing during this time. However, if Alpha Warranty Services, Inc doesn’t offer a reasonable settlement within the appropriate time frame, the next step would be filing a case with AAA. Mike Agruss Law will not only put together the necessary paperwork for arbitration, but we will also help you take the next steps in the arbitration process. 

UDAAP and Arbitration

UDAAP is an acronym representing laws that prohibit Unfair, Deceptive, or Abusive Acts or Practices in the context of trade or business. This includes misrepresentation, deception, false advertising, or false promises. These laws emerged following the Dodd-Frank Wall Street Reform and Consumer Protection Act that was enacted in response to the 2008 financial crisis. The ultimate goal with these laws is geared towards protecting consumers involved in financial transactions, educating consumers on their rights, and allowing them access to information and resources to best inform their decisions.

UDAAP laws are regulated by two organizations, the Consumer Financial Protection Bureau (CFPB) and the Federal Trade Commission (FTC). The FTC expanded the initial UDAAP laws in 2004 to include unfair and deceptive acts and practices. Some standards for unfairness, in particular, include if it causes or is likely to cause substantial injury to consumers, the injury is not reasonably avoidable by consumers, and the injury is not outweighed by countervailing benefits to consumers or to competition.

Every state has UDAAP laws, which can vary widely. However, the lawyers at Mike Agruss Law understand these laws and can use them to get compensation for deceptive practices, representing consumers throughout the country in cases of arbitration at no cost to them. The company will not only pay the consumer, but they will also pay my fees as well. The consumer will never pay me a cent.

If you’re dealing with an issue with Alpha Warranty Services, Inc, you might try filing a complaint with the BBB or the customer service team with Alpha Warranty Services, Inc. Unfortunately, these avenues won’t always lead to a successful resolution for you, the customer. Instead, you may want to consider an experienced arbitration lawyer to take on your case. 

Arbitration is a very useful tool for resolving disputes, and Mike Agruss Law can help. With our expert guidance, we bring the big companies to the table and provide the support needed to get your bills corrected, credit reports fixed, improper fees refunded, and more. Let us pick up the sword for you; you have nothing to lose.

How Do I File a Complaint Against Alpha Warranty Services, Inc?

We will use your state’s UDAAP law to file a complaint in Arbitration on your behalf at no cost to you. UDAAP laws include misrepresentation, deception, false advertising, or false promises. Under your state’s UDAAP law, you are likely entitled to money damages for your actual damages.  Plus, the other side will pay our fees and costs.  You will not pay us a penny.  These laws emerged following the Dodd-Frank Wall Street Reform and Consumer Protection Act that was enacted in response to the 2008 financial crisis. The ultimate goal with these laws is geared towards protecting consumers involved in financial transactions, educating consumers on their rights, and allowing them access to information and resources to best inform their decisions.

People, First

We are proud to serve consumers in arbitration cases. We see you as a person, not just a client – and that makes us better at the work we do. We listen. We learn your story. And, as we help you get the money you deserve, we go above and beyond in a way most law firms never could and never would. Because we’re not just lawyers. And you’re not just a client. We’re friends, neighbors, family. We’re all people and here at Mike Agruss Law, we put People, First.

Share Your Complaints Below Against Alpha Warranty Services, Inc

We encourage you to post your complaints about Alpha Warranty Services, Inc. Sharing your complaints against this big company can help other consumers understand what to do when they have problems with this company. Sharing your experience may help someone else!

We are listening

We will respond to you at lightning speed. All of your information will be kept confidential.

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Submitted Comments

2 weeks ago
Bought a 2018 gmc 2500hd from a dealership in Montana with a day one a+ warranty through alpha and about 350 miles in lost oil pressure and the engine needs to be replaced. Alpha is saying they will not cover it.
2 months ago
Hello, I purchased a used vehicle in 2021. At the time I also purchased a warranty through Alpha Warranty. Alpha warranty has refused every claim that I have sent in and they have been very uncommunicative. In the latest even my Bluetooth has gone out because of the radio malfunctioning, both of which are clearly covered in my signed contract. Alpha warranty not only refuses to cover the repair but denied the existence of the ‘high-tech’ coverage in my contract. I am looking for advice on how to proceed. At this point I believe the company is committing fraud. Please let me know if this is something that your office can help with. Thank you for your time, Alicia
2 months ago
I purchased a car 1.5 yrs ago and was sold an extended warranty through Alpha. 2 months ago, my transmission went out and was verified that, that was the case and Alpha denied the claim saying there wasn\'t enough evidence to pay it. I am out $8000 now. I want my $8000 back.
3 months ago
Brought car to Coastal Hyundai to check out noise coming from motor. They found timing chain and tensioners to be at fault. Alpha would only cover about half of the parts. Two mechanics and service manager said that all parts were absolutely necessary to fix the problem correctly. Without all parts the car would still have same problem. They said when dealing with timing chain and tensioners all corresponding parts need to be changed also. Without the other parts you run the possibility of catastrophic engine damage if the chain skips a tooth. What was supposed to be a $100 deductible ended up costing me over $2300. Your help with this matter would be greatly appreciated. Sincerely, Louis D Harmatys
3 months ago
Alpha warranty is a scam. Not wanting to pay a claim
4 months ago
Alpha Warranty Services held up repairs covered under their unlimited commercial warranty. I am a 1 man 1 truck business, if my truck is down I’m losing money. My truck sitting in the Ram service center bay torn down was causing Ram to lose money as well as myself. I paid for the repairs out of pocket because I could no longer not work and I had already lost the cost of the repairs by not be able to work for 3 days. I paid for the repairs out of pocket and submitted a BBB complaint. Alpha Warranty replied back apologizing and agreeing to the repairs. I would like Alpha Warranty to pay for the repair and reimburse me for my loss of wages. I also see on your website I could possibly get help with my debt and credit report. If I’m understanding correctly this is if I have late payments due to Alpha Warranty delaying repairs?
5 months ago
Engine failed on car and Alpha Warranty will not pay for the replacement of a new engine even though we have all our oil change receipts. They are claiming it was due to a lack of maintenance. Dealership is saying it was due to a bad barring inside engine. It has been 2 months dealership has been trying to get approved and they keep giving the run around.
8 months ago
My vehicle engine has went out I sent it to a repair facility where the repair people stated that it indeed needed a replacement engine. A claim was started with alpha warranty and they sent out an inspector who verified the engine needed replaced. Now going a month they still haven’t replaced it and just only want to send the core engine and nothing else to mount, make it actually work all we keep getting is apologies and we are reviewing it. I need to know if there are any legal grounds to work it because my contract states under engine that any internal lubricated part is covered and never states it is limited too just says for example. Then further down it states anything not listed in the contract is not covered but the above phrase does not say every part just for a example.
9 months ago
Worst service ever. Please don\'t look at this review as a random complainer. Paid 3100.00 for extended warranty first visit wasn\'t the worst but obviously a sign of what to expect. Had a 1,000 repair that I ended up with 700.00 they paid 300.00. 2nd visit would not repair my transmission cooler leak. 3rd visit wow. The auto repair shop has been at this point stuck with my vehicle for 5 weeks and counting, waiting an approval for the repairs. They continue to give him bs about we didn\'t receive your emails, or the common check your spam box. Both my wife had made multiple calls ourselves to the Alpha Warranty and we have gotten the run around as well with the we assigned a customer advocate to have this resolved within 48 hours. 5 days later still no contact, and like I said was quoted on 8/23/2023 and today is 9/27/2023 still without my vehicle that I paid an additional 3100.00 for this supercharged Warranty as they say. Most consumers will not review as this is a last minute add on when purchasing a used vehicle but not buyer beware, don\'t be a buyer at all. If you have a choice there are others out there that have decent service (AUL) to name one but stay away from ALPHA. Hope this helps others in the future. Rarely review,but this was needed
1 year ago
Breech of contract,have contract for another year and 1 month,refuses to pay for rear axle repair that cost 5000.00 dollars and I\'m disable and can not make it to my treatment for an injury Team Nissan in Manchester NH has never heard of an warranty company refuse a repair under contract
1 year ago
We don’t have a repair facility that will work with alpha in Kalispell , MT. So I contacted them and was told they would send me the paperwork to send my invoice in. Low and behold I never received the paperwork and when I reached back out to them they said I can’t send the mechanic invoice and they have to have there adjuster’s ok the fixes before it can be fix. So I’m out 2400$ on fixing my truck that I paid for there warranty on