Amazon.com

Do you think Amazon.com is not playing fair?  You have rights under the law and we can help you at no cost to you.  UDAAP is an acronym representing laws that prohibit Unfair, Deceptive, or Abusive Acts or Practices in the context of trade or business.

THE BEST PART IS…

If Amazon.com violated the law, you may be entitled to money damages and Amazon.com will pay our fees and costs. You won’t owe us a dime for our services. Plus, some of our clients also receive debt relief and cleaned-up credit reports. You have nothing to lose! Call us today at 312-300-5996 for a free consultation.

What is Amazon.com?

Amazon.com is today’s largest global e-commerce platform with about $322 billion in total assets as of 2020. From its beginnings as an online bookstore in 1994, the multinational technology company has grown to offer several media lines. It’s also well-known for its same-day and one-day shipping with its online shopping platform resulting in about 5 million weekly deliveries in the US.

Amazon.com reportedly owns 40 subsidiaries and is the second-largest employer in the US. The company operates in Latin America, North America, Asia, Europe, and Australia.

Amazon.com Address, Phone Number, and Contact Information

Corporate Office
P.O Box 81226
Seattle, WA 98108

http://www.amazon.com

00 1 206-922-0880 
24/7 Customer Service 

Delivery Issues  

Amazon’s one-day and same-day shipping has afforded millions of its customers' great convenience. It’s the primary motivation for customers securing prime membership. However, in recent years, numerous consumers have lamented about delivery delays without proper notifications and despite advertisements of shipping between certain hours. What’s worse is the consequent customer service interaction that has often led to agents essentially saying the deliveries “will get there when they get there”. Another issue with their delivery is the continual order switching. A customer even aired out being deprived of a refund after refusing to drop off an erroneously delivered order.

Defective/Missing Products

Others have also criticized Amazon for delivered products that turned out broken. Some have mentioned having their packages gone missing after months of waiting. Most of these items were left by delivery people in certain areas (like the front door) against specific instructions. This has led to some customers having their orders damaged and/or stolen.

Falsely Advertised Items

Aside from having their items botched during transit or delivery, other consumers have also reported receiving items that were old or used but were listed otherwise. Upon reaching out to Amazon, the concerned customers were reportedly met with indifference but have been offered their respective refunds. 

Refund Issues

Amazon’s customers also reported the hassles of getting a refund from the e-commerce giant. According to reports, they were forced to request refunds following the receipt of defective items including their subsequent replacements. Some had to wait weeks for refunds that were supposedly issued during the first few times of customer service transactions, and have had to contact support and their banks multiple times.

Sudden Account Termination

Another pressing issue with Amazon’s services is its account terminations. Many people have denounced the company for abruptly locking or terminating accounts without prior notice about the customers’ infractions. This has affected many of the consumers' ongoing transactions. The customers involved were also banned from explaining their sides or even conducting personal investigations. 

Poor Customer Service

Amazon.com has failed to address consumers’ concerns on most service-related adversities. According to complaints, agents have been unhelpful, indifferent, and sometimes rude or borderline condescending. Other agents have also transferred customers to multiple other agents without proper resolution or after bare minimum assistance. Unfortunately, these complaints are just the beginning for Amazon.com. Customers also complained that Amazon.com has delivery problems, refund issues, broken or missing products, technical flaws, and poor customer service. Amazon.com customers are left wondering what options they have regarding their consumer rights.

We Fix Complaints When Customer Service Won’t

Has Amazon.com used misleading sales tactics? Have you received poor service? Do you have complaints with billing? Do you want customer service at Amazon.com to listen?

A lot of Amazon.com Corporation customers aren’t happy with their service and the Better Business Bureau lists 21,802 customer complaints against the company in the past three years, including complaints for billing and collections practices, problems with a service/product, advertising and sales, among others.  

If your complaints haven’t been heard, we can help. At Agruss Law Firm, LLC we help customers who have been mistreated by big companies--much like Amazon.com--and we turn your complaints into resolutions!

We’ll not only file your legal demands with Amazon.com, we’ll negotiate with the company. If your claim isn’t resolved through these negotiations, we’ll work through the legal process that is outlined in your Amazon.com contract, which is typically arbitration. 

Agruss Law Firm, LLC gets results--including zero balances, refunds, and other compensation. 

Here’s How to Make Big Companies Listen

It can be frustrating when you rely on a service and don’t get the results you’ve paid for. Big companies make mistakes every day and not only is it their fault, but it can also cost you money, time, and leave you with big headaches.

Have you tried calling Amazon.com to address an issue, only to be told that the representative has no authority to do so? Or maybe you’ve tried talking to someone higher up in the company, only to be ignored, dismissed, or they take too long, continuing to waste your precious time. Maybe you’ve sent an email to the company which only resulted in a prefabricated response or they never follow through with what they’ve promised. 

When you’re limited in your choices for service providers or you’re locked into a contract, what can you do?

Fortunately, you do have options. 

Use Arbitration to Settle Your Complaint

Most companies like Amazon.com have an arbitration clause in their contracts to prevent being taken to court for traditional litigation. This is actually an advantage for the consumer. When you request an arbitration hearing, an independent third party (the arbitrator) with knowledge of the type of situation involved will listen to the facts from both sides and make an impartial, binding decision. Amazon.com will have to do a lot of work and there is no guarantee that they will have a successful outcome.

Arbitration is Fast, Inexpensive, and Private

Arbitration with Amazon.com is conducted through the American Arbitration Association (AAA). According to the AAA Consumer Due Process Protocol, arbitration through AAA will comply with their Statement of Principles, which includes:

  • The process is fundamentally fair - All parties are entitled to qualified, competent, impartial arbitrators who will conduct a fair hearing.
  • You get access to all relevant information - This includes reasonable costs, confidentiality, reasonable time limits, and meeting times and/or locations that are agreeable to both parties.
  • Transparency - AAA provides clear arbitration agreements and the ability for each side to hire their own representation.
  • Just process - Arbitration allows the arbitrator to award the same relief as traditional litigation in a binding decision.
  • Alternative to arbitration - Mediation and the ability to take the case to small claims court should be available in some cases.

Arbitration Gives you Control and Leverage

When Amazon.com is alerted that you plan to pursue arbitration, they know it will cost them money out of pocket. Not only do they run the risk of losing the case, but they will also pay for their mistake(s) and the arbitration itself. This gives you more leverage with your demands. 

If Amazon.com doesn’t meet those demands and you have a real complaint, Agruss Law Firm, LLC can help by representing you in arbitration where you will get a fair, just, and transparent hearing.

Control and Leverage Triggers Faster Settlements

Large companies like Amazon.com don’t like the uncertainty and loss of control that comes with arbitration. Not only do they lose the advantage in the situation, but you’re also on equal footing with them in the eyes of arbitration.

The first step in taking on Amazon.com is to formally raise your complaint. The lawyers at Agruss Law Firm, LLC can help you to do so. We will send a letter of demands to the corporate offices of Amazon.com, letting them know that you’re ready to begin arbitration if a satisfactory resolution is not achieved. Typically, this is 30 days, but it will depend on your specific contract with Amazon.com. 

Approximately 50% of cases will settle before proceeding to an arbitration hearing during this time. However, if Amazon.com doesn’t offer a reasonable settlement within the appropriate time frame, the next step would be filing a case with AAA. Agruss Law Firm, LLC will not only put together the necessary paperwork for arbitration, but we will also help you take the next steps in the arbitration process. 

UDAAP and Arbitration

UDAAP is an acronym representing laws that prohibit Unfair, Deceptive, or Abusive Acts or Practices in the context of trade or business. This includes misrepresentation, deception, false advertising, or false promises. These laws emerged following the Dodd-Frank Wall Street Reform and Consumer Protection Act that was enacted in response to the 2008 financial crisis. The ultimate goal with these laws is geared towards protecting consumers involved in financial transactions, educating consumers on their rights, and allowing them access to information and resources to best inform their decisions.

UDAAP laws are regulated by two organizations, the Consumer Financial Protection Bureau (CFPB) and the Federal Trade Commission (FTC). The FTC expanded the initial UDAAP laws in 2004 to include unfair and deceptive acts and practices. Some standards for unfairness, in particular, include if it causes or is likely to cause substantial injury to consumers, the injury is not reasonably avoidable by consumers, and the injury is not outweighed by countervailing benefits to consumers or to competition.

Every state has UDAAP laws, which can vary widely. However, the lawyers at Agruss Law Firm, LLC understand these laws and can use them to get compensation for deceptive practices, representing consumers throughout the country in cases of arbitration at no cost to them. The company will not only pay the consumer, but they will also pay my fees as well. The consumer will never pay me a cent.

If you’re dealing with an issue with Amazon.com, you might try filing a complaint with the BBB or the customer service team with Amazon.com. Unfortunately, these avenues won’t always lead to a successful resolution for you, the customer. Instead, you may want to consider an experienced arbitration lawyer to take on your case. 

Arbitration is a very useful tool for resolving disputes, and Agruss Law Firm, LLC can help. With our expert guidance, we bring the big companies to the table and provide the support needed to get your bills corrected, credit reports fixed, improper fees refunded, and more. Let us pick up the sword for you; you have nothing to lose.

How Do I File a Complaint Against Amazon.com?

We will use your state’s UDAAP law to file a complaint in Arbitration on your behalf at no cost to you. UDAAP laws include misrepresentation, deception, false advertising, or false promises. Under your state’s UDAAP law, you are likely entitled to money damages for your actual damages.  Plus, the other side will pay our fees and costs.  You will not pay us a penny.  These laws emerged following the Dodd-Frank Wall Street Reform and Consumer Protection Act that was enacted in response to the 2008 financial crisis. The ultimate goal with these laws is geared towards protecting consumers involved in financial transactions, educating consumers on their rights, and allowing them access to information and resources to best inform their decisions.

People, First

We are proud to serve consumers in arbitration cases. We see you as a person, not just a client – and that makes us better at the work we do. We listen. We learn your story. And, as we help you get the money you deserve, we go above and beyond in a way most law firms never could and never would. Because we’re not just lawyers. And you’re not just a client. We’re friends, neighbors, family. We’re all people and here at Agruss Law Firm, we put People, First.

Share Your Complaints Below Against Amazon.com

We encourage you to post your complaints about Amazon.com. Sharing your complaints against this big company can help other consumers understand what to do when they have problems with this company. Sharing your experience may help someone else!

We are listening.

Submitted Complaints

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