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Do you think Assurant Service Protection is not playing fair? You have rights under the law and we can help you at no cost to you. UDAAP is an acronym representing laws that prohibit Unfair, Deceptive, or Abusive Acts or Practices in the context of trade or business.


If Assurant Service Protection violated the law, you may be entitled to money damages and Assurant Service Protection will pay our fees and costs. You won’t owe us a dime for our services. Plus, some of our clients also receive debt relief and cleaned-up credit reports. You have nothing to lose! Call us today at 312-300-5996 for a free consultation.

What is Assurant Service Protection?

Beginning its roots in 1892, Assurant Service Protection came into fruition with the conception of the Lacrosse Mutual Aid Association’s disability insurance. Today, the company has grown to operate in 21 countries with over 16,000 employees. Assurant Service Protection is a part of Fortune 500 companies.

Assurant Service Protection offers insurance coverages and extended service products. The company is serving countries in North America, Latin America, Asia-Pacific, and Europe.  

Assurant Service Protection Address, Phone Number, and Contact Information

Store Location
260 Interstate N Cir SE
Atlanta, GA 30339 

+1 770-763-1000
Monday – Friday: 8am-5pm
Saturday & Sunday: Closed

Replacement Delays

Assurant’s customers have complained of replacement delays for their gadgets and household appliances. These delays took weeks if not months of customers calling for updates. This issue has resulted in many of the consumers unable to use the merchandise and plans they’ve duly paid for.  

Refund Issues

Many of Assurant’s consumers have been denied their refund for broken or lost products. Some have stated that Assurant has refused to refund products lost during delivery. Others have received defective products they wished to return and have refunded to no avail. There were also instances where Assurant has refunded claims to the wrong people/account leaving its actual customers with no replacement or refund.

Strenuous Repair and Replacement Process

Assurant has also made requests for repairs and replacements a difficult process for many of its paying consumers. According to the complainants, the company has scheduled and rescheduled repair people who never showed. After multiple attempts, customers have tried reaching their line and were told to undergo the same process before a replacement was to be issued. 

Poor Customer Service

Assurant Service Protection’s customers have lamented the way the company’s employees have handled their issues. Agents were apparently unhelpful and unknowledgeable. Some consumers were told varying reasons for denied coverages, delayed repairs and replacements, and refund problems. Others were transferred from one department to another, multiple times, without resolution. 

Unfortunately, these complaints are just the beginning for Assurant Service Protection. Customers also complained that Assurant Service Protection has replacement delays, refund issues, strenuous repairs and replacements, and poor customer service. Assurant Service Protection customers are left wondering what options they have regarding their consumer rights.

We Fix Complaints When Customer Service Won’t

Has Assurant Service Protection used misleading sales tactics? Have you received poor service? Do you have complaints with billing? Do you want customer service at Assurant Service Protection to listen?

A lot of Assurant Service Protection Corporation customers aren’t happy with their service and the Better Business Bureau lists 1,283 customer complaints against the company in the past three years, including complaints for billing and collections practices, problems with a service/product, advertising and sales, among others.  

If your complaints haven’t been heard, we can help. At Agruss Law Firm, LLC we help customers who have been mistreated by big companies–much like Assurant Service Protection–and we turn your complaints into resolutions!

We’ll not only file your legal demands with Assurant Service Protection, we’ll negotiate with the company. If your claim isn’t resolved through these negotiations, we’ll work through the legal process that is outlined in your Assurant Service Protection contract, which is typically arbitration. 

Agruss Law Firm, LLC gets results–including zero balances, refunds, and other compensation. 

Here’s How to Make Big Companies Listen

It can be frustrating when you rely on a service and don’t get the results you’ve paid for. Big companies make mistakes every day and not only is it their fault, but it can also cost you money, time, and leave you with big headaches.

Have you tried calling Assurant Service Protection to address an issue, only to be told that the representative has no authority to do so? Or maybe you’ve tried talking to someone higher up in the company, only to be ignored, dismissed, or they take too long, continuing to waste your precious time. Maybe you’ve sent an email to the company which only resulted in a prefabricated response or they never follow through with what they’ve promised. 

When you’re limited in your choices for service providers or you’re locked into a contract, what can you do?

Fortunately, you do have options. 

Use Arbitration to Settle Your Complaint

Most companies like Assurant Service Protection have an arbitration clause in their contracts to prevent being taken to court for traditional litigation. This is actually an advantage for the consumer. When you request an arbitration hearing, an independent third party (the arbitrator) with knowledge of the type of situation involved will listen to the facts from both sides and make an impartial, binding decision. Assurant Service Protection will have to do a lot of work and there is no guarantee that they will have a successful outcome.

Arbitration is Fast, Inexpensive, and Private

Arbitration with Assurant Service Protection is conducted through the American Arbitration Association (AAA). According to the AAA Consumer Due Process Protocol, arbitration through AAA will comply with their Statement of Principles, which includes:

  • The process is fundamentally fair – All parties are entitled to qualified, competent, impartial arbitrators who will conduct a fair hearing.
  • You get access to all relevant information – This includes reasonable costs, confidentiality, reasonable time limits, and meeting times and/or locations that are agreeable to both parties.
  • Transparency – AAA provides clear arbitration agreements and the ability for each side to hire their own representation.
  • Just process – Arbitration allows the arbitrator to award the same relief as traditional litigation in a binding decision.
  • Alternative to arbitration – Mediation and the ability to take the case to small claims court should be available in some cases.

Arbitration Gives you Control and Leverage

When Assurant Service Protection is alerted that you plan to pursue arbitration, they know it will cost them money out of pocket. Not only do they run the risk of losing the case, but they will also pay for their mistake(s) and the arbitration itself. This gives you more leverage with your demands. 

If Assurant Service Protection doesn’t meet those demands and you have a real complaint, Agruss Law Firm, LLC can help by representing you in arbitration where you will get a fair, just, and transparent hearing.

Control and Leverage Triggers Faster Settlements

Large companies like Assurant Service Protection don’t like the uncertainty and loss of control that comes with arbitration. Not only do they lose the advantage in the situation, but you’re also on equal footing with them in the eyes of arbitration.

The first step in taking on Assurant Service Protection is to formally raise your complaint. The lawyers at Agruss Law Firm, LLC can help you to do so. We will send a letter of demands to the corporate offices of Assurant Service Protection, letting them know that you’re ready to begin arbitration if a satisfactory resolution is not achieved. Typically, this is 30 days, but it will depend on your specific contract with Assurant Service Protection. 

Approximately 50% of cases will settle before proceeding to an arbitration hearing during this time. However, if Assurant Service Protection doesn’t offer a reasonable settlement within the appropriate time frame, the next step would be filing a case with AAA. Agruss Law Firm, LLC will not only put together the necessary paperwork for arbitration, but we will also help you take the next steps in the arbitration process. 

UDAAP and Arbitration

UDAAP is an acronym representing laws that prohibit Unfair, Deceptive, or Abusive Acts or Practices in the context of trade or business. This includes misrepresentation, deception, false advertising, or false promises. These laws emerged following the Dodd-Frank Wall Street Reform and Consumer Protection Act that was enacted in response to the 2008 financial crisis. The ultimate goal with these laws is geared towards protecting consumers involved in financial transactions, educating consumers on their rights, and allowing them access to information and resources to best inform their decisions.

UDAAP laws are regulated by two organizations, the Consumer Financial Protection Bureau (CFPB) and the Federal Trade Commission (FTC). The FTC expanded the initial UDAAP laws in 2004 to include unfair and deceptive acts and practices. Some standards for unfairness, in particular, include if it causes or is likely to cause substantial injury to consumers, the injury is not reasonably avoidable by consumers, and the injury is not outweighed by countervailing benefits to consumers or to competition.

Every state has UDAAP laws, which can vary widely. However, the lawyers at Agruss Law Firm, LLC understand these laws and can use them to get compensation for deceptive practices, representing consumers throughout the country in cases of arbitration at no cost to them. The company will not only pay the consumer, but they will also pay my fees as well. The consumer will never pay me a cent.

If you’re dealing with an issue with Assurant Service Protection, you might try filing a complaint with the BBB or the customer service team with Assurant Service Protection. Unfortunately, these avenues won’t always lead to a successful resolution for you, the customer. Instead, you may want to consider an experienced arbitration lawyer to take on your case. 

Arbitration is a very useful tool for resolving disputes, and Agruss Law Firm, LLC can help. With our expert guidance, we bring the big companies to the table and provide the support needed to get your bills corrected, credit reports fixed, improper fees refunded, and more. Let us pick up the sword for you; you have nothing to lose.

How Do I File a Complaint Against Assurant Service Protection?

We will use your state’s UDAAP law to file a complaint in Arbitration on your behalf at no cost to you. UDAAP laws include misrepresentation, deception, false advertising, or false promises. Under your state’s UDAAP law, you are likely entitled to money damages for your actual damages.  Plus, the other side will pay our fees and costs.  You will not pay us a penny.  These laws emerged following the Dodd-Frank Wall Street Reform and Consumer Protection Act that was enacted in response to the 2008 financial crisis. The ultimate goal with these laws is geared towards protecting consumers involved in financial transactions, educating consumers on their rights, and allowing them access to information and resources to best inform their decisions.

People, First

We are proud to serve consumers in arbitration cases. We see you as a person, not just a client – and that makes us better at the work we do. We listen. We learn your story. And, as we help you get the money you deserve, we go above and beyond in a way most law firms never could and never would. Because we’re not just lawyers. And you’re not just a client. We’re friends, neighbors, family. We’re all people and here at Agruss Law Firm, we put People, First.

Share Your Complaints Below Against Assurant Service Protection

We encourage you to post your complaints about Assurant Service Protection. Sharing your complaints against this big company can help other consumers understand what to do when they have problems with this company. Sharing your experience may help someone else!

We are listening

We will respond to you at lightning speed. All of your information will be kept confidential.

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Submitted Comments

3 weeks ago
On December 25 2022 at 8 am, a faulty sprinkler system at the apartment sent a torrent of water through the apartment burst pipe, displacing my family and me from the apartment. Pipe Burst has caused personal property damage stress and discomfort to my family displaced by the leaks. I follow claim 00201587114 unfortunately claims examiner Adna Faz refuses to comply and pay the full amount which is $5000 according to my insurance policy covers lost furniture.
2 months ago
Charging me for a phone that I did not return in the time they said I\'ve had .costing me and my family thousands and thousands of dollars in lost revenue from work