Do you think AT&T is not playing fair?  You have rights under the law and we can help you at no cost to you.  UDAAP is an acronym representing laws that prohibit Unfair, Deceptive, or Abusive Acts or Practices in the context of trade or business.


If AT&T violated the law, you may be entitled to money damages and AT&T will pay our fees and costs. You won’t owe us a dime for our services. Plus, some of our clients also receive debt relief and cleaned-up credit reports. You have nothing to lose! Call us today at 312-300-5996 for a free consultation.

What is AT&T?

AT&T Corporation, formerly known as the American Telephone and Telegraph Company (AT&T), was incorporated with The Bell Telephone company in 1885 as a subsidiary. This was done in an effort to establish the first long-distance telephone network. However, in 1899, AT&T bought Bell’s assets, making AT&T the parent company of the entire Bell System. 

Today, AT&T is the number 1 largest communication company by revenues. In 2020, the company reported $172 billion in consolidated revenues. AT&T has expanded its services to offer consumers internet, phone, and cable services.  

AT&T Address, Phone Number, and Contact Information

Store Location
1025 Lenox Park Blvd.Atlanta, GA 30319 

+1 770-582-8228
Monday-Friday: 8am-6pm
Saturday & Sunday: Closed

Billing Errors 

Customers have lamented incurring surcharges with their monthly bills from AT&T. According to complaints, the company’s monthly billing differs each month. Customer service agents have also failed to justify the inconsistencies with the billing or properly amend the differences. Additionally, customers who have closed their accounts kept receiving bills or, out of nowhere, had started receiving bills for already discontinued services at the height of the pandemic. 

Misleading Advertisements  

Despite offering supposedly pocket-friendly plans, AT&T and has been reported for their deceptive offers. Those who have availed of certain plans were unaware of surcharges and have had difficult times having their bills adjusted or justified. There were also reports of individuals getting charged for plans they did not subscribe to.

Technical Errors

AT&T as a media giant has colossal failures over technical errors. Aside from its departments failing to corroborate requests and reports for numerous consumers, it’s also failed to schedule basic repairs and follow-ups. Clients who have requested repairs or disconnections were left waiting for a service crew that never showed up. This has left many with broken and unusable cable or internet.

Non Consensual Contract Obligation

Other AT&T consumers have reported having availed no-contract services and products only to be locked into agreements spanning months to years. Others have had their accounts signed up for contract services without applying for it. This sketchy practice has left customers out hundreds, if not thousands, of dollars to rectify and hours of their lives being bounced from one agent to another. 

Undisclosed Payment Terms

There have been many clients criticizing AT&T for their payment terms. According to the complaints, the company has failed to notify them of changes in payment terms like having two monthly charges, the other an advance on the next billing cycle, instead of the typical one-time billing. This has resulted in trouble with many customers especially those on a financial tight spot. 

Poor Customer Service

AT&T customer agents, according to complaints, were unhelpful and rude. Many of those who have tried to resolve their issues with customer support have faced multiple transfers from one department to another without resolution. Others have had their calls disconnected without warning despite waiting for hours to finally speak to someone. The cherry on top is that AT&T responds to BBB complaints with a generic customer-friendly tone without addressing concerns.  Unfortunately, these complaints are just the beginning for AT&T. Customers also complained that billing inconsistencies, misleading ads, technical errors, non-consensual contract binding, undisclosed payment terms update, and poor customer service, AT&T customers are left wondering what options they have regarding their consumer rights.

We Fix Complaints When Customer Service Won’t

Has AT&T used misleading sales tactics? Have you received poor service? Do you have complaints with billing? Do you want customer service at AT&T to listen?

A lot of AT&T Corporation customers aren’t happy with their service and the Better Business Bureau lists 3,423 customer complaints against the company in the past three years, including complaints for billing and collections practices, problems with a service/product, advertising and sales, among others.  

If your complaints haven’t been heard, we can help. At Agruss Law Firm, LLC we help customers who have been mistreated by big companies--much like AT&T--and we turn your complaints into resolutions!

We’ll not only file your legal demands with AT&T, but we’ll also negotiate with the company. If your claim isn’t resolved through these negotiations, we’ll work through the legal process that is outlined in your AT&T contract, which is typically arbitration.

Agruss Law Firm, LLC gets results--including zero balances, refunds, and other compensation. 

Here’s How to Make Big Companies Listen

It can be frustrating when you rely on a service and don’t get the results you’ve paid for. Big companies make mistakes every day and not only is it their fault, but it can also cost you money, time, and leave you with big headaches.

Have you tried calling AT&T to address an issue, only to be told that the representative has no authority to do so? Or maybe you’ve tried talking to someone higher up in the company, only to be ignored, dismissed, or they take too long, continuing to waste your precious time. Maybe you’ve sent an email to the company which only resulted in a prefabricated response or they never follow through with what they’ve promised. 

When you’re limited in your choices for service providers or you’re locked into a contract, what can you do?

Fortunately, you do have options. 

Use Arbitration to Settle Your Complaint

Most companies like AT&T have an arbitration clause in their contracts to prevent being taken to court for traditional litigation. This is actually an advantage for the consumer. When you request an arbitration hearing, an independent third party (the arbitrator) with knowledge of the type of situation involved will listen to the facts from both sides and make an impartial, binding decision. AT&T will have to do a lot of work and there is no guarantee that they will have a successful outcome.

Arbitration is Fast, Inexpensive, and Private

Arbitration with AT&T is conducted through the American Arbitration Association (AAA). According to the AAA Consumer Due Process Protocol, arbitration through AAA will comply with their Statement of Principles, which includes:

  • The process is fundamentally fair - All parties are entitled to qualified, competent, impartial arbitrators who will conduct a fair hearing.
  • You get access to all relevant information - This includes reasonable costs, confidentiality, reasonable time limits, and meeting times and/or locations that are agreeable to both parties.
  • Transparency - AAA provides clear arbitration agreements and the ability for each side to hire their own representation.
  • Just process - Arbitration allows the arbitrator to award the same relief as traditional litigation in a binding decision.
  • Alternative to arbitration - Mediation and the ability to take the case to small claims court should be available in some cases.

Arbitration Gives you Control and Leverage

When AT&T is alerted that you plan to pursue arbitration, they know it will cost them money out of pocket. Not only do they run the risk of losing the case, but they will also pay for their mistake(s) and the arbitration itself. This gives you more leverage with your demands. 

If AT&T doesn’t meet those demands and you have a real complaint, Agruss Law Firm, LLC can help by representing you in arbitration where you will get a fair, just, and transparent hearing.

Control and Leverage Triggers Faster Settlements

Large companies like AT&T don’t like the uncertainty and loss of control that comes with arbitration. Not only do they lose the advantage in the situation, but you’re also on equal footing with them in the eyes of arbitration.

The first step in taking on AT&T is to formally raise your complaint. The lawyers at Agruss Law Firm, LLC can help you to do so. We will send a letter of demands to the corporate offices of AT&T, letting them know that you’re ready to begin arbitration if a satisfactory resolution is not achieved. Typically, this is 30 days, but it will depend on your specific contract with AT&T. 

Approximately 50% of cases will settle before proceeding to an arbitration hearing during this time. However, if AT&T doesn’t offer a reasonable settlement within the appropriate time frame, the next step would be filing a case with AAA. Agruss Law Firm, LLC will not only put together the necessary paperwork for arbitration, but we will also help you take the next steps in the arbitration process. 

UDAAP and Arbitration

UDAAP is an acronym representing laws that prohibit Unfair, Deceptive, or Abusive Acts or Practices in the context of trade or business. This includes misrepresentation, deception, false advertising, or false promises. These laws emerged following the Dodd-Frank Wall Street Reform and Consumer Protection Act that was enacted in response to the 2008 financial crisis. The ultimate goal with these laws is geared towards protecting consumers involved in financial transactions, educating consumers on their rights, and allowing them access to information and resources to best inform their decisions.

UDAAP laws are regulated by two organizations, the Consumer Financial Protection Bureau (CFPB) and the Federal Trade Commission (FTC). The FTC expanded the initial UDAAP laws in 2004 to include unfair and deceptive acts and practices. Some standards for unfairness, in particular, include if it causes or is likely to cause substantial injury to consumers, the injury is not reasonably avoidable by consumers, and the injury is not outweighed by countervailing benefits to consumers or to competition.

Every state has UDAAP laws, which can vary widely. However, the lawyers at Agruss Law Firm, LLC understand these laws and can use them to get compensation for deceptive practices, representing consumers throughout the country in cases of arbitration at no cost to them. The company will not only pay the consumer, but they will also pay my fees as well. The consumer will never pay me a cent.

If you’re dealing with an issue with AT&T, you might try filing a complaint with the BBB or the customer service team with AT&T. Unfortunately, these avenues won’t always lead to a successful resolution for you, the customer. Instead, you may want to consider an experienced arbitration lawyer to take on your case. 

Arbitration is a very useful tool for resolving disputes, and Agruss Law Firm, LLC can help. With our expert guidance, we bring the big companies to the table and provide the support needed to get your bills corrected, credit reports fixed, improper fees refunded, and more. Let us pick up the sword for you; you have nothing to lose.

How Do I File a Complaint Against AT&T?

We will use your state’s UDAAP law to file a complaint in Arbitration on your behalf at no cost to you. UDAAP laws include misrepresentation, deception, false advertising, or false promises. Under your state’s UDAAP law, you are likely entitled to money damages for your actual damages.  Plus, the other side will pay our fees and costs.  You will not pay us a penny.  These laws emerged following the Dodd-Frank Wall Street Reform and Consumer Protection Act that was enacted in response to the 2008 financial crisis. The ultimate goal with these laws is geared towards protecting consumers involved in financial transactions, educating consumers on their rights, and allowing them access to information and resources to best inform their decisions.

People, First

We are proud to serve consumers in arbitration cases. We see you as a person, not just a client – and that makes us better at the work we do. We listen. We learn your story. And, as we help you get the money you deserve, we go above and beyond in a way most law firms never could and never would. Because we’re not just lawyers. And you’re not just a client. We’re friends, neighbors, family. We’re all people and here at Agruss Law Firm, we put People, First.

Share Your Complaints Below Against AT&T

We encourage you to post your complaints about AT&T. Sharing your complaints against this big company can help other consumers understand what to do when they have problems with this company. Sharing your experience may help someone else!

We are listening

We will respond to you at lightning speed.
All of your information will be kept confidential.

Submitted Complaints

I purchased iPhone from AT&T via online and I received the phone damage then I returned it with return shipping label then I contacted By phone chat and email And they refused to send me a replacement phone so now I’m being forced to pay for a phone I already returned

Michael Agruss Headshot

Hi Arsenio. Did AT&T say why they won't replace the defective phone they sent you? If you have the communications you have with them, you can send it to my email at [email protected]om. I will look it all over and contact you to discuss what your next steps may be. Thanks, Mike

Discrimination overcharging they do not want to give me back a cash refund

Michael Agruss Headshot

Hi Matrice. Can we talk more about how you were overcharged and how much? I will give you a call and we can chat in a free, no-obligation consultation. Thanks, Mike

I have 2 lawsuits pending right now, and I'm exhausted and it's going to put me out of business if I keep fighting by myself. My 1st case is in Harris County District Court 270. I'm being sued for fraud even though they don't have a shred of evidence I did anything wrong. The judge wants us to settle out of court and mediate, she does not want to grant a judgment against me, but I don't know the Civil Rules of Procedure and keep getting caught up in technicalities over filing paperwork. I should be using them for slander and defamation, and mental anguish, and meritless and malicious prosecution. The trial started on December 22, and I have the opposing attorney on record lying or misrepresenting the facts 25 times during the 45-minute hearing. The judge recessed because I called him out on the lies and I proved he was lying because it's public record and I was able to pull up the proof within minutes and he had nothing to prove his lies were a matter of fact because they aren't, along with the rest of the lawsuit. They are bullying me because I am pro se and although I don't know the paperwork process, I know the details of this case inside and out and I can argue effectively, I just can't get the paperwork filed correctly. We reconvene on the 26th, and the judge wants mediation, but the other side is demanding monetary settlement and that will be a cold day in Hell before I settle and admit to doing anything wrong because I went above and beyond to help this idiot who can afford attorneys, has a turbine business, and owns multiple properties with an illegal immigrant as his wife. My regular attorney usually does the paperwork and appears for mediation and lets me argue for him regarding platting laws. He's not available to help and I'm struggling to file paperwork to defend myself against this nonsense. 2nd case is arbitration with AT&T for allowing their former employees to hack my network, access my devices, and at&t account, and never locked them out of the AT&T Global logon website, so many other customers were also victimized. One of the perpetrators has been indicted for felony fraud for having the identification and billing information of 2 other AT&T customers. I can prove they were in my accounts passing around my emails, and passwords. Their access and interference caused me over $270k in damages by preventing me from being able to work, causing clients to dispute valid charges, and cancel contracts, and in the case above sue me. I can prove everything I say to be true. I have a written opinion from a court-certified forensic document analyst proving the handwritten step-by-step instructions were written by the same former employee that is currently facing the fraud charges as mentioned. AT&T won't take responsibility for allowing former employees to access their system multiple times after being advised what was happening. Accessing the AT&T system, allowed them to access my account, and accessing my account provided the default router password associated with my Gateway router allowing them to back door my router and access my devices remotely. Yes, I believed they were my friends at one point and even gave them contract work with my business which I could not have foreseen or predicted that they were trained by AT&T to be cybercriminals. Further, if you know how to bake a cake, there's no reason to write down the recipe so the step-by-step instructions came from being trained by another employee. My theory is that the business trip to California in March 2019 was a conference of criminals and the instructions detail specific items such as creating an access folder "defaultuser10001" which appears in my computer files for the first time on March 18, 2019, at 11:45 pm the same day of the AT&T employee conference in California. One employee was fired in August 2019, the other was fired in September 2019, and both were still accessing the Global Logon website for active employees, In May of 2020. More than 8-9 months after being fired and AT&T didn't take action until I proved it in February 2021. They are aware the same employee that I have been complaining about has been indicted for fraud, and I was able to prove the victims were AT&T customers as well. AT&T knows I'm telling the truth, but they can't admit it. Now they have 4-5 attorneys listed on their initial disclosure to intimidate me. I'm not scared, and again I know all the facts and dates and have evidence to prove everything, but I will get bullied and they will lie. I have another former AT&T employee that is willing to testify to everything she knows about their system and how they operate. This is not an uncommon complaint that employees are victimizing AT&T customers. In addition to bad billing practices, and upgrading the wrong device, and refusing the fix the problem properly which caused me to lose my business telephone number even though I paid for the device in full, AT&T refused to allow me to port my number and then billed me $900 for an unreturned device that they had stocked for months. I gave them the tracking number and called to confirm with the warehouse, but AT&T refused to credit my account accordingly, and the bill was too high to maintain during COVID. So, my lines were disconnected which feels like adding insult to injury because the phone was paid and they disconnected my business line, after being hacked, harassed, and stalked for over a year prior to that causing me the $270k in damages. AT&T literally put me out of business, by not protecting my account, allowing the access and interference to continue, allowing my account to be accessed, which caused me to change my passwords more than 1000 times. Would you be able to work if you were constantly having to change passwords to access your PDF files, or Word Docs or Spreadsheets??? But AT&T says it's not their fault they allowed access to my account which gave them access to my router password, and I've already repeated my position several times. Can you help me get AT&T to settle for a reasonable amount??? I'm demanding 1 million right now, but it's too low but it's arbitration. The last attorney assigned to the case said they were going to settle, and then they replaced him with a new attorney that wants to fight me on this, but I know what I know. Can I process the paperwork and meet deadlines in order to be heard???

Michael Agruss Headshot

Hi Nichole. It sounds like you have some definite knowledge about court proceedings and working pro se, so I commend you on taking control of your case. However, I can definitely understand your frustration with how the attorneys for AT&T are handling their side of the case. It is like they are taking advantage of your right to represent yourself. I would be happy to speak with you about this in more detail and see if we can help you in getting this resolved. I will give you a call or you can contact me at 888 572 0176. Thanks, Mike