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Do you think AT&T is not playing fair?  You have rights under the law and we can help you at no cost to you.  UDAAP is an acronym representing laws that prohibit Unfair, Deceptive, or Abusive Acts or Practices in the context of trade or business.


If AT&T violated the law, you may be entitled to money damages and AT&T will pay our fees and costs. You won’t owe us a dime for our services. Plus, some of our clients also receive debt relief and cleaned-up credit reports. You have nothing to lose! Call us today at 312-300-5996 for a free consultation.

What is AT&T?

AT&T Corporation, formerly known as the American Telephone and Telegraph Company (AT&T), was incorporated with The Bell Telephone company in 1885 as a subsidiary. This was done in an effort to establish the first long-distance telephone network. However, in 1899, AT&T bought Bell’s assets, making AT&T the parent company of the entire Bell System. 

Today, AT&T is the number 1 largest communication company by revenues. In 2020, the company reported $172 billion in consolidated revenues. AT&T has expanded its services to offer consumers internet, phone, and cable services.  

AT&T Address, Phone Number, and Contact Information

Store Location
1025 Lenox Park Blvd.Atlanta, GA 30319 

+1 770-582-8228
Monday-Friday: 8am-6pm
Saturday & Sunday: Closed

Billing Errors 

Customers have lamented incurring surcharges with their monthly bills from AT&T. According to complaints, the company’s monthly billing differs each month. Customer service agents have also failed to justify the inconsistencies with the billing or properly amend the differences. Additionally, customers who have closed their accounts kept receiving bills or, out of nowhere, had started receiving bills for already discontinued services at the height of the pandemic. 

Misleading Advertisements  

Despite offering supposedly pocket-friendly plans, AT&T and has been reported for their deceptive offers. Those who have availed of certain plans were unaware of surcharges and have had difficult times having their bills adjusted or justified. There were also reports of individuals getting charged for plans they did not subscribe to.

Technical Errors

AT&T as a media giant has colossal failures over technical errors. Aside from its departments failing to corroborate requests and reports for numerous consumers, it’s also failed to schedule basic repairs and follow-ups. Clients who have requested repairs or disconnections were left waiting for a service crew that never showed up. This has left many with broken and unusable cable or internet.

Non Consensual Contract Obligation

Other AT&T consumers have reported having availed no-contract services and products only to be locked into agreements spanning months to years. Others have had their accounts signed up for contract services without applying for it. This sketchy practice has left customers out hundreds, if not thousands, of dollars to rectify and hours of their lives being bounced from one agent to another. 

Undisclosed Payment Terms

There have been many clients criticizing AT&T for their payment terms. According to the complaints, the company has failed to notify them of changes in payment terms like having two monthly charges, the other an advance on the next billing cycle, instead of the typical one-time billing. This has resulted in trouble with many customers especially those on a financial tight spot. 

Poor Customer Service

AT&T customer agents, according to complaints, were unhelpful and rude. Many of those who have tried to resolve their issues with customer support have faced multiple transfers from one department to another without resolution. Others have had their calls disconnected without warning despite waiting for hours to finally speak to someone. The cherry on top is that AT&T responds to BBB complaints with a generic customer-friendly tone without addressing concerns.  Unfortunately, these complaints are just the beginning for AT&T. Customers also complained that billing inconsistencies, misleading ads, technical errors, non-consensual contract binding, undisclosed payment terms update, and poor customer service, AT&T customers are left wondering what options they have regarding their consumer rights.

We Fix Complaints When Customer Service Won’t

Has AT&T used misleading sales tactics? Have you received poor service? Do you have complaints with billing? Do you want customer service at AT&T to listen?

A lot of AT&T Corporation customers aren’t happy with their service and the Better Business Bureau lists 3,423 customer complaints against the company in the past three years, including complaints for billing and collections practices, problems with a service/product, advertising and sales, among others.  

If your complaints haven’t been heard, we can help. At Agruss Law Firm, LLC we help customers who have been mistreated by big companies–much like AT&T–and we turn your complaints into resolutions!

We’ll not only file your legal demands with AT&T, but we’ll also negotiate with the company. If your claim isn’t resolved through these negotiations, we’ll work through the legal process that is outlined in your AT&T contract, which is typically arbitration.

Agruss Law Firm, LLC gets results–including zero balances, refunds, and other compensation. 

Here’s How to Make Big Companies Listen

It can be frustrating when you rely on a service and don’t get the results you’ve paid for. Big companies make mistakes every day and not only is it their fault, but it can also cost you money, time, and leave you with big headaches.

Have you tried calling AT&T to address an issue, only to be told that the representative has no authority to do so? Or maybe you’ve tried talking to someone higher up in the company, only to be ignored, dismissed, or they take too long, continuing to waste your precious time. Maybe you’ve sent an email to the company which only resulted in a prefabricated response or they never follow through with what they’ve promised. 

When you’re limited in your choices for service providers or you’re locked into a contract, what can you do?

Fortunately, you do have options. 

Use Arbitration to Settle Your Complaint

Most companies like AT&T have an arbitration clause in their contracts to prevent being taken to court for traditional litigation. This is actually an advantage for the consumer. When you request an arbitration hearing, an independent third party (the arbitrator) with knowledge of the type of situation involved will listen to the facts from both sides and make an impartial, binding decision. AT&T will have to do a lot of work and there is no guarantee that they will have a successful outcome.

Arbitration is Fast, Inexpensive, and Private

Arbitration with AT&T is conducted through the American Arbitration Association (AAA). According to the AAA Consumer Due Process Protocol, arbitration through AAA will comply with their Statement of Principles, which includes:

  • The process is fundamentally fair – All parties are entitled to qualified, competent, impartial arbitrators who will conduct a fair hearing.
  • You get access to all relevant information – This includes reasonable costs, confidentiality, reasonable time limits, and meeting times and/or locations that are agreeable to both parties.
  • Transparency – AAA provides clear arbitration agreements and the ability for each side to hire their own representation.
  • Just process – Arbitration allows the arbitrator to award the same relief as traditional litigation in a binding decision.
  • Alternative to arbitration – Mediation and the ability to take the case to small claims court should be available in some cases.

Arbitration Gives you Control and Leverage

When AT&T is alerted that you plan to pursue arbitration, they know it will cost them money out of pocket. Not only do they run the risk of losing the case, but they will also pay for their mistake(s) and the arbitration itself. This gives you more leverage with your demands. 

If AT&T doesn’t meet those demands and you have a real complaint, Agruss Law Firm, LLC can help by representing you in arbitration where you will get a fair, just, and transparent hearing.

Control and Leverage Triggers Faster Settlements

Large companies like AT&T don’t like the uncertainty and loss of control that comes with arbitration. Not only do they lose the advantage in the situation, but you’re also on equal footing with them in the eyes of arbitration.

The first step in taking on AT&T is to formally raise your complaint. The lawyers at Agruss Law Firm, LLC can help you to do so. We will send a letter of demands to the corporate offices of AT&T, letting them know that you’re ready to begin arbitration if a satisfactory resolution is not achieved. Typically, this is 30 days, but it will depend on your specific contract with AT&T. 

Approximately 50% of cases will settle before proceeding to an arbitration hearing during this time. However, if AT&T doesn’t offer a reasonable settlement within the appropriate time frame, the next step would be filing a case with AAA. Agruss Law Firm, LLC will not only put together the necessary paperwork for arbitration, but we will also help you take the next steps in the arbitration process. 

UDAAP and Arbitration

UDAAP is an acronym representing laws that prohibit Unfair, Deceptive, or Abusive Acts or Practices in the context of trade or business. This includes misrepresentation, deception, false advertising, or false promises. These laws emerged following the Dodd-Frank Wall Street Reform and Consumer Protection Act that was enacted in response to the 2008 financial crisis. The ultimate goal with these laws is geared towards protecting consumers involved in financial transactions, educating consumers on their rights, and allowing them access to information and resources to best inform their decisions.

UDAAP laws are regulated by two organizations, the Consumer Financial Protection Bureau (CFPB) and the Federal Trade Commission (FTC). The FTC expanded the initial UDAAP laws in 2004 to include unfair and deceptive acts and practices. Some standards for unfairness, in particular, include if it causes or is likely to cause substantial injury to consumers, the injury is not reasonably avoidable by consumers, and the injury is not outweighed by countervailing benefits to consumers or to competition.

Every state has UDAAP laws, which can vary widely. However, the lawyers at Agruss Law Firm, LLC understand these laws and can use them to get compensation for deceptive practices, representing consumers throughout the country in cases of arbitration at no cost to them. The company will not only pay the consumer, but they will also pay my fees as well. The consumer will never pay me a cent.

If you’re dealing with an issue with AT&T, you might try filing a complaint with the BBB or the customer service team with AT&T. Unfortunately, these avenues won’t always lead to a successful resolution for you, the customer. Instead, you may want to consider an experienced arbitration lawyer to take on your case. 

Arbitration is a very useful tool for resolving disputes, and Agruss Law Firm, LLC can help. With our expert guidance, we bring the big companies to the table and provide the support needed to get your bills corrected, credit reports fixed, improper fees refunded, and more. Let us pick up the sword for you; you have nothing to lose.

How Do I File a Complaint Against AT&T?

We will use your state’s UDAAP law to file a complaint in Arbitration on your behalf at no cost to you. UDAAP laws include misrepresentation, deception, false advertising, or false promises. Under your state’s UDAAP law, you are likely entitled to money damages for your actual damages.  Plus, the other side will pay our fees and costs.  You will not pay us a penny.  These laws emerged following the Dodd-Frank Wall Street Reform and Consumer Protection Act that was enacted in response to the 2008 financial crisis. The ultimate goal with these laws is geared towards protecting consumers involved in financial transactions, educating consumers on their rights, and allowing them access to information and resources to best inform their decisions.

People, First

We are proud to serve consumers in arbitration cases. We see you as a person, not just a client – and that makes us better at the work we do. We listen. We learn your story. And, as we help you get the money you deserve, we go above and beyond in a way most law firms never could and never would. Because we’re not just lawyers. And you’re not just a client. We’re friends, neighbors, family. We’re all people and here at Agruss Law Firm, we put People, First.

Share Your Complaints Below Against AT&T

We encourage you to post your complaints about AT&T. Sharing your complaints against this big company can help other consumers understand what to do when they have problems with this company. Sharing your experience may help someone else!

Phone Numbers Used By AT&T

We are listening

We will respond to you at lightning speed. All of your information will be kept confidential.

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Submitted Comments

3 months ago
We have had a business account with AT&T for over 18 months. AT&T has falsely and wrongfully suspended and cancelled our account without notice on Sunday Dec 11th. Their customer service have not substantiated their decision. We are adamant that AT&T is at fault and making this decision based on false allegations. Despite multiple documetned calls and notices sent, AT&T is bullying us by not releasing our own telephone numbers against FCC rules and consumer protection ACTs. We have notified AT&T in 4 documented notices of damages of up to $50,000 per day should they decide nto to cooperate releasing our telephone numbers that were originally ported to AT&T for a 2 years contract as of 2021-06-30 We need your help to build a decent lawsuit case against AT&T as we are adamant on this case.
4 months ago
I filled this out, and your website ate it. ATT created more than one account for me when I was setup, and has been harassing me for months about the money for the accounts I never setup.
5 months ago
Please call, there is more to explain than I can possibly explain here. Complaints include 2 instances of fraud committed by ATT employees, promises, lies, and failure of communication regarding an issue that has been going on for almost 5 months now.