Skip to content

Do you think AT&T is not playing fair?  You have rights under the law and we can help you at no cost to you.  UDAAP is an acronym representing laws that prohibit Unfair, Deceptive, or Abusive Acts or Practices in the context of trade or business.


If AT&T violated the law, you may be entitled to money damages and AT&T will pay our fees and costs. You won’t owe us a dime for our services. Plus, some of our clients also receive debt relief and cleaned-up credit reports. You have nothing to lose! Call us today at 312-300-5996 for a free consultation.

What is AT&T?

AT&T Corporation, formerly known as the American Telephone and Telegraph Company (AT&T), was incorporated with The Bell Telephone company in 1885 as a subsidiary. This was done in an effort to establish the first long-distance telephone network. However, in 1899, AT&T bought Bell’s assets, making AT&T the parent company of the entire Bell System. 

Today, AT&T is the number 1 largest communication company by revenues. In 2020, the company reported $172 billion in consolidated revenues. AT&T has expanded its services to offer consumers internet, phone, and cable services.  

AT&T Address, Phone Number, and Contact Information

Store Location
1025 Lenox Park Blvd.Atlanta, GA 30319 

+1 770-582-8228
Monday-Friday: 8am-6pm
Saturday & Sunday: Closed

Billing Errors 

Customers have lamented incurring surcharges with their monthly bills from AT&T. According to complaints, the company’s monthly billing differs each month. Customer service agents have also failed to justify the inconsistencies with the billing or properly amend the differences. Additionally, customers who have closed their accounts kept receiving bills or, out of nowhere, had started receiving bills for already discontinued services at the height of the pandemic. 

Misleading Advertisements  

Despite offering supposedly pocket-friendly plans, AT&T and has been reported for their deceptive offers. Those who have availed of certain plans were unaware of surcharges and have had difficult times having their bills adjusted or justified. There were also reports of individuals getting charged for plans they did not subscribe to.

Technical Errors

AT&T as a media giant has colossal failures over technical errors. Aside from its departments failing to corroborate requests and reports for numerous consumers, it’s also failed to schedule basic repairs and follow-ups. Clients who have requested repairs or disconnections were left waiting for a service crew that never showed up. This has left many with broken and unusable cable or internet.

Non Consensual Contract Obligation

Other AT&T consumers have reported having availed no-contract services and products only to be locked into agreements spanning months to years. Others have had their accounts signed up for contract services without applying for it. This sketchy practice has left customers out hundreds, if not thousands, of dollars to rectify and hours of their lives being bounced from one agent to another. 

Undisclosed Payment Terms

There have been many clients criticizing AT&T for their payment terms. According to the complaints, the company has failed to notify them of changes in payment terms like having two monthly charges, the other an advance on the next billing cycle, instead of the typical one-time billing. This has resulted in trouble with many customers especially those on a financial tight spot. 

Poor Customer Service

AT&T customer agents, according to complaints, were unhelpful and rude. Many of those who have tried to resolve their issues with customer support have faced multiple transfers from one department to another without resolution. Others have had their calls disconnected without warning despite waiting for hours to finally speak to someone. The cherry on top is that AT&T responds to BBB complaints with a generic customer-friendly tone without addressing concerns.  Unfortunately, these complaints are just the beginning for AT&T. Customers also complained that billing inconsistencies, misleading ads, technical errors, non-consensual contract binding, undisclosed payment terms update, and poor customer service, AT&T customers are left wondering what options they have regarding their consumer rights.

We Fix Complaints When Customer Service Won’t

Has AT&T used misleading sales tactics? Have you received poor service? Do you have complaints with billing? Do you want customer service at AT&T to listen?

A lot of AT&T Corporation customers aren’t happy with their service and the Better Business Bureau lists 3,423 customer complaints against the company in the past three years, including complaints for billing and collections practices, problems with a service/product, advertising and sales, among others.  

If your complaints haven’t been heard, we can help. At Mike Agruss Law we help customers who have been mistreated by big companies–much like AT&T–and we turn your complaints into resolutions!

We’ll not only file your legal demands with AT&T, but we’ll also negotiate with the company. If your claim isn’t resolved through these negotiations, we’ll work through the legal process that is outlined in your AT&T contract, which is typically arbitration.

Mike Agruss Law gets results–including zero balances, refunds, and other compensation. 

Here’s How to Make Big Companies Listen

It can be frustrating when you rely on a service and don’t get the results you’ve paid for. Big companies make mistakes every day and not only is it their fault, but it can also cost you money, time, and leave you with big headaches.

Have you tried calling AT&T to address an issue, only to be told that the representative has no authority to do so? Or maybe you’ve tried talking to someone higher up in the company, only to be ignored, dismissed, or they take too long, continuing to waste your precious time. Maybe you’ve sent an email to the company which only resulted in a prefabricated response or they never follow through with what they’ve promised. 

When you’re limited in your choices for service providers or you’re locked into a contract, what can you do?

Fortunately, you do have options. 

Use Arbitration to Settle Your Complaint

Most companies like AT&T have an arbitration clause in their contracts to prevent being taken to court for traditional litigation. This is actually an advantage for the consumer. When you request an arbitration hearing, an independent third party (the arbitrator) with knowledge of the type of situation involved will listen to the facts from both sides and make an impartial, binding decision. AT&T will have to do a lot of work and there is no guarantee that they will have a successful outcome.

Arbitration is Fast, Inexpensive, and Private

Arbitration with AT&T is conducted through the American Arbitration Association (AAA). According to the AAA Consumer Due Process Protocol, arbitration through AAA will comply with their Statement of Principles, which includes:

  • The process is fundamentally fair – All parties are entitled to qualified, competent, impartial arbitrators who will conduct a fair hearing.
  • You get access to all relevant information – This includes reasonable costs, confidentiality, reasonable time limits, and meeting times and/or locations that are agreeable to both parties.
  • Transparency – AAA provides clear arbitration agreements and the ability for each side to hire their own representation.
  • Just process – Arbitration allows the arbitrator to award the same relief as traditional litigation in a binding decision.
  • Alternative to arbitration – Mediation and the ability to take the case to small claims court should be available in some cases.

Arbitration Gives you Control and Leverage

When AT&T is alerted that you plan to pursue arbitration, they know it will cost them money out of pocket. Not only do they run the risk of losing the case, but they will also pay for their mistake(s) and the arbitration itself. This gives you more leverage with your demands. 

If AT&T doesn’t meet those demands and you have a real complaint, Mike Agruss Law can help by representing you in arbitration where you will get a fair, just, and transparent hearing.

Control and Leverage Triggers Faster Settlements

Large companies like AT&T don’t like the uncertainty and loss of control that comes with arbitration. Not only do they lose the advantage in the situation, but you’re also on equal footing with them in the eyes of arbitration.

The first step in taking on AT&T is to formally raise your complaint. The lawyers at Mike Agruss Law can help you to do so. We will send a letter of demands to the corporate offices of AT&T, letting them know that you’re ready to begin arbitration if a satisfactory resolution is not achieved. Typically, this is 30 days, but it will depend on your specific contract with AT&T. 

Approximately 50% of cases will settle before proceeding to an arbitration hearing during this time. However, if AT&T doesn’t offer a reasonable settlement within the appropriate time frame, the next step would be filing a case with AAA. Mike Agruss Law will not only put together the necessary paperwork for arbitration, but we will also help you take the next steps in the arbitration process. 

UDAAP and Arbitration

UDAAP is an acronym representing laws that prohibit Unfair, Deceptive, or Abusive Acts or Practices in the context of trade or business. This includes misrepresentation, deception, false advertising, or false promises. These laws emerged following the Dodd-Frank Wall Street Reform and Consumer Protection Act that was enacted in response to the 2008 financial crisis. The ultimate goal with these laws is geared towards protecting consumers involved in financial transactions, educating consumers on their rights, and allowing them access to information and resources to best inform their decisions.

UDAAP laws are regulated by two organizations, the Consumer Financial Protection Bureau (CFPB) and the Federal Trade Commission (FTC). The FTC expanded the initial UDAAP laws in 2004 to include unfair and deceptive acts and practices. Some standards for unfairness, in particular, include if it causes or is likely to cause substantial injury to consumers, the injury is not reasonably avoidable by consumers, and the injury is not outweighed by countervailing benefits to consumers or to competition.

Every state has UDAAP laws, which can vary widely. However, the lawyers at Mike Agruss Law understand these laws and can use them to get compensation for deceptive practices, representing consumers throughout the country in cases of arbitration at no cost to them. The company will not only pay the consumer, but they will also pay my fees as well. The consumer will never pay me a cent.

If you’re dealing with an issue with AT&T, you might try filing a complaint with the BBB or the customer service team with AT&T. Unfortunately, these avenues won’t always lead to a successful resolution for you, the customer. Instead, you may want to consider an experienced arbitration lawyer to take on your case. 

Arbitration is a very useful tool for resolving disputes, and Mike Agruss Law can help. With our expert guidance, we bring the big companies to the table and provide the support needed to get your bills corrected, credit reports fixed, improper fees refunded, and more. Let us pick up the sword for you; you have nothing to lose.

How Do I File a Complaint Against AT&T?

We will use your state’s UDAAP law to file a complaint in Arbitration on your behalf at no cost to you. UDAAP laws include misrepresentation, deception, false advertising, or false promises. Under your state’s UDAAP law, you are likely entitled to money damages for your actual damages.  Plus, the other side will pay our fees and costs.  You will not pay us a penny.  These laws emerged following the Dodd-Frank Wall Street Reform and Consumer Protection Act that was enacted in response to the 2008 financial crisis. The ultimate goal with these laws is geared towards protecting consumers involved in financial transactions, educating consumers on their rights, and allowing them access to information and resources to best inform their decisions.

People, First

We are proud to serve consumers in arbitration cases. We see you as a person, not just a client – and that makes us better at the work we do. We listen. We learn your story. And, as we help you get the money you deserve, we go above and beyond in a way most law firms never could and never would. Because we’re not just lawyers. And you’re not just a client. We’re friends, neighbors, family. We’re all people and here at Mike Agruss Law, we put People, First.

Share Your Complaints Below Against AT&T

We encourage you to post your complaints about AT&T. Sharing your complaints against this big company can help other consumers understand what to do when they have problems with this company. Sharing your experience may help someone else!

Phone Numbers Used By AT&T

We are listening

We will respond to you at lightning speed. All of your information will be kept confidential.

Form successfully submitted!

Submitted Comments

2 weeks ago
AT&T talked me into renewing my contract under the guise of lower payments along with a \'free\' cell phone. They failed to disclose the $25.00 per line \'fine\' for each of my three cell phones. When I signed up in November my bill was suppose to come in around $120 per month and it\'s averaged $350.00. Please keep in mind that two of these phone are for very small businesses. I underwent a series of difficulties since 2020 and the lock down. Last year my landlord of 17 years had promised to renew my lease, but for an entire year refused to divulge the new rent rate. Then when it came time for renewal he more than doubled the rent and told me to get out. So I was left without my business phone from August til November when I was forced into a new contract. On 1/2/24 my husband was hit and killed by a car which left me mentally and emotionally paralized. AT&T is saying that they can not release my two phone numbers and neither of the phones is recieving incoming calls. I don\'t even have a phone for my main business as I returned their \'free\' phone and they will not release the number for me to make that happen until I pay their usurious cancellation fees. I have been struggling to simply make ends meet and can not afford this. This is not the first time they have \'shut my business down\'. In 2007 I moved my business and spent around 40 hours on the phone with AT&T to facilitate taking my number with me as it is the life line to my business for my bridal and formal customers. After I moved I discovered that they were going to charge me around (forgive me it\'s been a long time, but I do have all the records.) .35 cents per call. I might get up to 90 calls in one day. The bridal business is very expensive to operate and doesn\'t allow for margins that would be necessary to support this unethical, undisclosed usurious fee. So I had to get over $5000 in marketing supplies reprinted when I chose a new number, very similar to the last. Later I discovered that they when someone called my old number they were directed to other bridal shops who were willing to pay the .35 to have a client. Now they are demanding $350 per line to release each of my three phone numbers.
2 weeks ago
Locked sim on an iPhone fully paid off. Yet, AT&T won\'t unlock sim.
1 month ago
AT&T has billed my business account for one line after closing the account with them for over 3 years. I discover the billing and they said it was ok because I did not transfer both lines to new provider Infinity.
2 months ago
i would like to see if you can help me file a lawsuit against at&t, as they caused damage to my sewage line. evidence by pictures and repairs I had to pay out of pocket for just plumbing repairs at 8,000.
2 months ago
January 2020 Wife signed up for an offer that allowed her to upgrade her new phone. Somehow we ended up with billing for 3 phone numbers, but just two phones. This is on auto-bill on a credit card. In April thru may I spent slightly over 24 hours of time on hold and in conversations with agents and billing \"experts\" to get the orphaned phone numbers off the bill, all that comes of it is we loose the promotion and pay for the free phone in full, and a third number not attached to a phone. In november of 2022 I start trying to fix this again by moving to a new carrier. In november I pay the final bill and attempt to move my number to ting. AT&T won\'t release the number, so I try again with both ting and AT&T support, it fails again. I have a new ting number, so I turn off my personal AT&T number I have had for more than 15 years. In january I move my wife\'s phone, after another round of trying to pay the final AT&T bill. Then, when all phones are on tine, I call at&t again to close the account and pay the final bill. Again this account was always on credit card auto-bill, so to get to the point I can accumulate unpaid bills, they have to terminate the account to the point the auto-bill is also disconnected. Then, like a ghose the account pops up again, and AT&T collection agents tell me I have a phone account, I tell them the account is closed,we go \'round and round. The problem is AT&T lost this phone number billing account, and no matter how many times they try to kill it, it comes back. Consumers can turn off a telephone, but no one can turn off a zhombi AT&T phone liner that was never connected to anything. I have paid this bill, but I was unfairly damaged by this and now they have marked my credit for the next 7 years. My credit is worth a lot more than the puny $600 bill, I want to pay the money to get this corrected. I need to be able to refinance my house if rated drop, and having to wait 7 years could cost me $10\'s of thousands.
2 months ago
I prefer to speak with someone, AT&T committed fraud , lied , and basically stolen money due back to me when I canceled the cable install the day of service tech arrival- when.told I have to pay additional $100 - the entire process includes having ( no choice) to buy another phone, has been a total nightmare- I still haven\'t received my initial 100$ for the install- it much much more - I was so highly upset, I spent a day reaching to find the president of AT&T ph - I was contacted by the Presidents executive secretary- who said he would take care of everything- I have EVERYTHING in correspondence in email- I went to several AT& A stores I have all their correspondence on email.- I almost went to jail because I was furious- they lied , made me buy a phone, when I already had phone service, they haven\'t returned my deposit, the ex secretary said they would Lowe my bill and get my refund- and on and on - but that\'s only an outline description of the absolute outrageous nightmare- as there is a lot more than what I have outlined- I would be writing a book to go over all the details- I was going to go to the state attorneys office, the lies and bait and switch to make me cut my ph service and why I.had to do that was a flat out lie , I mean this whole process has been a horror movie, literally- and I have it all documented in emails - please call
3 months ago
Good morning, I was flying back to Fort Lauderdale on a friday and I got an email in June of 2023 from ATT. The order stated that I ordered an Iphone 13 so I quickly called to try and explain it was not me and it was fraud. I spoke to multiple people including 2 supervisors before I got out of the airport and I was not able to cancel my order. I was told that I had to call the fraud department which was closed at the time since my flight landed after 7pm that friday evening. The phone got delivered the next day to a vacant house in Lakeland and I tried to get the real estate broker who listed the home to try and intercept the phone which he was not able to do. I called att fraud that tuesday and tried to report it and sent in my police report and my ID and all the information I needed but in the end they did not accept my vehicle registration as proof of my address. In the end they cancelled the account for non payment and now my credit is being affected. I tried to get ATT to cancel this fraudulent order but they refused to do it so I think its best to sue. This has been lots of pain and suffering because I have a perfect credit history and this is the only thing on my credit thats negative. 
3 months ago
I paid per payment arrangement with ATT and they still suspended my services. I have proof of payments and even spoke with Toan Nguyen who is the office of the president and said that because they didn\'t get my $1 payment on the 29th of December is the reason i got suspended. I paid $150 on 12/28/2023 and $1 on 12/28/2023. Im getting the run around and I don\'t deserve this stress and complications
3 months ago
3 months ago
Heard the iphone 15 was shipping within months. Went to our local store to order my daughters christmas gift in September. It was delivered in October. I wrapped it and she activated it on Christmas day (11 days ago). We went on vacation and she determined she didn\'t like the camera. We got home and transferred back to her old phone. Yesterday, I started calling customer service and visited 3 stores in our area. I have been on hold for over 90 minutes last night, 30 minutes today and not another 30 this afternoon. Every person is telling me I\'m out of my 14 day window because the device was delivered in October, however the store I purchased it from (along with all the others) say it is 14 days from activation. I can\'t believe the stories I\'m beingt told. This is crazy. Unless they were recorded, I\'m not sure you would believe it either. Can you help or do I need to let it go?
3 months ago
Months ago I added 3 lines of service and 2 watches under the lies that 1 I wouldn’t be charged any of the huge fees, any fees paid I’d be refunded and one of the watches monthly bill would be refunded. I have receipts where all of this was lies one month recently I paid over $5000 literally my bills reflect what I’m saying. My phones have all been shut off and when I looked through all my bills I noticed a missing $929 payment hadn’t been applied to my account at all whatsoever. Literally I paid $929.00 November 10 and an additional $860 November 14 of same month and only $860 was applied. We are military veterans and retired first responders and my dad is an 78 yr old Vietnam Vet. We rely on our phones to get him meds and needed supplies. I’m respectfully asking for help! I can receive texts and no calls unfortunately until this is resolved. Thank you all
6 months ago
We are continuously being charged fees not as advertsed by AT&T on promotions, and charged fees we did not request such as \"Protective\" plans. It has been over a year that we have to call every month for them to apply credits advertised and remove items we did not request. It is such a waist of time to the consumer.
7 months ago
I closed an account with AT&T and kept receiving bills that were charged on my credit card as I had set up automatic payments. This continued for months. I finally canceled my credit card and am now being notified that I will be sent to collections if I do not pay the balance.
8 months ago
I receive a text twice a month saying my bill is past due. I pay at least 150 once or twice a month (yet my monthly plan is less than that amount) and if I don\'t pay my service is shut off and I have to pay an additional fee. This has been going on for far too long and I can\'t seem to get help or answers. I have paid thousands more than any human should ever pay for cell service and I am desperate for help.
9 months ago
My identity was stolen and used to open 11 cell phone lines plus cell phones, totaling 8,000.00 I was sent to collections within ATT collections arm. I\'m working to get this removed off my credit and At&t hasn\'t been very helpful. I want to file a lawsuit against At&t
9 months ago
I am military was sent overseas. I had two phone lines with AT&T in 2019. One hadn’t been used in awhile. I called AT&T to suspend my lines prior to me leaving for Korea. I left. Come to find out both lines were not suspended. I was being charged for 16months for a line not in use. They told me I needed to pay it before they suspended it. I told them I would sue them when I got back. I made a report with the BBB. AT&T rep reached out once and I left several voicemails to no avail. Now a collection agency is trying to collect the debt. I have email records of me reaching out to AT&T as well as my military orders sending me to Korea. Do I have a case?
11 months ago
After a long meeting, we somewhat hesitantly accepted AT&T as our provider. They were more expensive than our current provider, but splitting what was to be a $180 bill seemed manageable. Karli’s phone did not work from day 1 and had to be taken care of. Staci has been having many problems with her phone. My phones are not as described. I was terrified when I received two summaries in the mail: One said: Upcoming bill $235.32, ongoing monthly bill $171.99 BUT the other read: Upcoming bill $1083.50. Ongoing monthly bill $728.35; We were on auto pay. When the first bill arrived, it nearly emptied my bank account. withdrawn Jan 2 $663.21 We had now paid AT&T and excess of $1100 I’ve heard about scams for older people. I now wondered if I was a part of one. I turn 76 in 6 days. I have social security and a bit of teachering retirement. I do a lot to support my three grandchildren, much with food, school fees, activity fees, dance, theater, kungfu. I also use my son’s (mechanic says it’s on its last legs) van and my 2002 Stratus which needs the mechanic on a monthly basis! Many tires, and many repairs! withdrawn (paid) Jan 2 663.21 Feb 2 312.51 Mar 2 311.96 apr 2 234.41 may 2 261.36 june 2 261.36 The bills have been inconsistent, and are quite high–not as represented. I would be overjoyed to be free of AT&T! I don’t know if that is possible without taking out a loan! The red phone has not been used at all! It was represented as having a great camera, and it does not. I don’t know what options I have with that phone. The bill is supposed to be the same for four phones as for five, so deactivating it may not make a difference even if I was still paying $5/month. There are other problems. I have written notes and gathered all my bills and have copies. If this is something you can help me with, I can mail the copies to you. I was so delighted to find companies (found only 3) that will take on AT&T. When I saw Georgia, I thought of the bravery of your state in the current political situation and was very encouraged! Beth Schreck 3710 Woodlawn Terrace St. Joseph, Missouri 64506-2403 816-617-6547
11 months ago
We have not had ATT service since 2021, yet they still send us a bill every month. We have called numerous times and they confirm the account is canceled and there is nothing they can do. Can we please stop this harassment?
12 months ago
Et illum nisi cumqu
1 year ago
AT&T is trying to charge me for what Walmart told me is for free. In October 2022, I asked a Walmart associate in a Walmart store what is the cheapest prepaid SIM card/plan I can buy. He told me I can get one for free for 3 months and cancel it before it becomes a regular pay per month mobile service. I took it since it was free without knowing what that company was. He told me in order to transfer my phone number, he needed some of my info including email address, I cannot remember if he asked for physical address. When he put the SIM card into my phone, I saw on the phone screen the mobile network provider was AT&T. After about 1 month, the mobile network service abruptly stopped, so I bought a different prepaid SIM card/plan from a different company. I started receiving series of emails from AT&T saying I have a bill to pay in the order of $190. I clicked on the link to check what\'s going on since it was supposed to be free and last for 3 months like the Walmart associate said, not cost $190 and last for 1 month like it turned out to be. On the AT&T page, there was the dollar amount how much I need to pay without explaining what it is that I am asked to pay for (like the name of the plan, plan details like the included number of minutes, etc). In general, $190 seems like a huge amount to pay for 1 month of service, the prepaid plans I was paying throughout my years living in the U.S. costed around $15/month or less if it\'s a promo deal. I disregarded the emails thinking to myself I would never use AT&T service in the future as they act like some internet scamming company. AT&T continued harassing me with emails to pay $190 bill. In March 2023, I started receiving more threatening kind of emails from AT&T stating they will contact the collecting agency to enforce the charge and it would impact my Credit Score. Then it was followed by a series of emails stating it\'s the Final Notice to resolve the issue and I need to pay immediately.
1 year ago
AT&T knowingly lied to me about services that they could provide and convinced me to sign up over the phone by telling me that they had what I needed and if something went wrong then all I had to do was cancel within 14 days with no charges. After about three days, I had realized they lied to me and immediately canceled the service expecting the promise of a 14 day trial period. This was over a year ago and over the past year. I have talked to several people at AT&T, two of them whom apologized and promised to remove the charges. Obviously that didn’t happen since I am contacting you they lied about canceling the charges and continue to bill me.
1 year ago
We have had a business account with AT&T for over 18 months. AT&T has falsely and wrongfully suspended and cancelled our account without notice on Sunday Dec 11th. Their customer service have not substantiated their decision. We are adamant that AT&T is at fault and making this decision based on false allegations. Despite multiple documetned calls and notices sent, AT&T is bullying us by not releasing our own telephone numbers against FCC rules and consumer protection ACTs. We have notified AT&T in 4 documented notices of damages of up to $50,000 per day should they decide nto to cooperate releasing our telephone numbers that were originally ported to AT&T for a 2 years contract as of 2021-06-30 We need your help to build a decent lawsuit case against AT&T as we are adamant on this case.
1 year ago
I filled this out, and your website ate it. ATT created more than one account for me when I was setup, and has been harassing me for months about the money for the accounts I never setup.
1 year ago
Please call, there is more to explain than I can possibly explain here. Complaints include 2 instances of fraud committed by ATT employees, promises, lies, and failure of communication regarding an issue that has been going on for almost 5 months now.