Avis Budget Group, Inc.

Do you think Avis Budget Group, Inc. is not playing fair? You have rights under the law and we can help you at no cost to you. UDAAP is an acronym representing laws that prohibit Unfair, Deceptive, or Abusive Acts or Practices in the context of trade or business.


If Avis Budget Group, Inc. violated the law, you may be entitled to money damages and Avis Budget Group, Inc. will pay our fees and costs. You won’t owe us a dime for our services. Plus, some of our clients also receive debt relief and cleaned-up credit reports. You have nothing to lose! Call us today at 312-300-5996 for a free consultation.

What is Avis Budget Group, Inc.?

Established in 1946, Avis Budget Group, Inc. initially operating as the first car rental in an airport. Today, the company operates in 165 countries with over 5,500 locations. Avis Budget Group, Inc. is headquartered in Parsippany, New Jersey. 

In 2001, Cendant Corporation acquired all of Avis Budget Group, Inc.’s remaining shares. By 2006, Avis Budget Group, Inc. became four independent companies - Avis Budget Group, Inc., Realogy, Wyndham Worldwide, and Travelport. Avis Budget Group, Inc. is the parent company of Avis Car Rental. 

Avis Budget Group, Inc. Address, Phone Number, and Contact Information

Corporate Office
6 Sylvan Way
Parsippany, NJ 07054


+1 973-496-3500
Monday - Friday: 7:30am-5pm
Saturday: 9am-1pm
Sunday: Closed

Faulty Charges/Claims 

Numerous customers have lamented about Avis Budget Group, Inc.’s fraudulent charges, often regarded from damages that customers have denied incurring during their use. Others were told that while the rented vehicles were already damaged, there was supposedly more damage upon return. According to reports, the company charges lower, middle, and high “internal fees” after successful returns.

Unclear Service Terms

These internal fees are apparently unknown to many of the consumers. Many of the related complaints stated customers were unaware of these excess charges. According to the reviews, most of them were surprised with the charge after returning the vehicles they’ve booked. 

Issuance of Damaged Vehicles

Aside from the vague service terms, complainants also stated receiving damaged vehicles e.g. damaged car doors. Others who have returned their vehicles safely were later met with charges for supposed damages they were never informed of after the inspection of the rented units.

Poor Online Bookings

While customers expected a convenient transaction using Avis Budget Group, Inc.’s online booking service, they were instead met with nuisance. There were reports of customers rescheduling and their booking being entirely canceled, including the promos they’ve used. Others reported that they were issued a vehicle aside from their original booked unit despite the transactions being confirmed.

Poor Customer Service

Customers who have tried to contact Avis Budget Group, Inc.’s line were met with rude, unhelpful, and confusing service agents. Some claimed they were told one thing only to be told another upon being transferred from one agent to another. Others were verbally harassed, and a few were met with unhelpful interactions. Unfortunately, faulty claims, vague terms, damaged rental properties, poor online bookings, and poor customer service complaints are just the beginning for Avis Budget Group, Inc. The company’s customers are left wondering what options they have regarding their consumer rights.

We Fix Complaints When Customer Service Won’t

Has Avis Budget Group, Inc. used misleading sales tactics? Have you received poor service? Do you have complaints with billing? Do you want customer service at Avis Budget Group, Inc. to listen?

A lot of Avis Budget Group, Inc. Corporation customers aren’t happy with their service and the Better Business Bureau lists 131 customer complaints against the company in the past three years, including complaints for billing and collections practices, problems with a service/product, advertising and sales, among others.  

If your complaints haven’t been heard, we can help. At Agruss Law Firm, LLC we help customers who have been mistreated by big companies--much like Avis Budget Group, Inc.--and we turn your complaints into resolutions!

We’ll not only file your legal demands with Avis Budget Group, Inc., we’ll negotiate with the company. If your claim isn’t resolved through these negotiations, we’ll work through the legal process that is outlined in your Avis Budget Group, Inc. contract, which is typically arbitration. 

Agruss Law Firm, LLC gets results--including zero balances, refunds, and other compensation. 

Here’s How to Make Big Companies Listen

It can be frustrating when you rely on a service and don’t get the results you’ve paid for. Big companies make mistakes every day and not only is it their fault, but it can also cost you money, time, and leave you with big headaches.

Have you tried calling Avis Budget Group, Inc. to address an issue, only to be told that the representative has no authority to do so? Or maybe you’ve tried talking to someone higher up in the company, only to be ignored, dismissed, or they take too long, continuing to waste your precious time. Maybe you’ve sent an email to the company which only resulted in a prefabricated response or they never follow through with what they’ve promised. 

When you’re limited in your choices for service providers or you’re locked into a contract, what can you do?

Fortunately, you do have options. 

Use Arbitration to Settle Your Complaint

Most companies like Avis Budget Group, Inc. have an arbitration clause in their contracts to prevent being taken to court for traditional litigation. This is actually an advantage for the consumer. When you request an arbitration hearing, an independent third party (the arbitrator) with knowledge of the type of situation involved will listen to the facts from both sides and make an impartial, binding decision. Avis Budget Group, Inc. will have to do a lot of work and there is no guarantee that they will have a successful outcome.

Arbitration is Fast, Inexpensive, and Private

Arbitration with Avis Budget Group, Inc. is conducted through the American Arbitration Association (AAA). According to the AAA Consumer Due Process Protocol, arbitration through AAA will comply with their Statement of Principles, which includes:

  • The process is fundamentally fair - All parties are entitled to qualified, competent, impartial arbitrators who will conduct a fair hearing.
  • You get access to all relevant information - This includes reasonable costs, confidentiality, reasonable time limits, and meeting times and/or locations that are agreeable to both parties.
  • Transparency - AAA provides clear arbitration agreements and the ability for each side to hire their own representation.
  • Just process - Arbitration allows the arbitrator to award the same relief as traditional litigation in a binding decision.
  • Alternative to arbitration - Mediation and the ability to take the case to small claims court should be available in some cases.

Arbitration Gives you Control and Leverage

When Avis Budget Group, Inc. is alerted that you plan to pursue arbitration, they know it will cost them money out of pocket. Not only do they run the risk of losing the case, but they will also pay for their mistake(s) and the arbitration itself. This gives you more leverage with your demands. 

If Avis Budget Group, Inc. doesn’t meet those demands and you have a real complaint, Agruss Law Firm, LLC can help by representing you in arbitration where you will get a fair, just, and transparent hearing.

Control and Leverage Triggers Faster Settlements

Large companies like Avis Budget Group, Inc. don’t like the uncertainty and loss of control that comes with arbitration. Not only do they lose the advantage in the situation, but you’re also on equal footing with them in the eyes of arbitration.

The first step in taking on Avis Budget Group, Inc. is to formally raise your complaint. The lawyers at Agruss Law Firm, LLC can help you to do so. We will send a letter of demands to the corporate offices of Avis Budget Group, Inc., letting them know that you’re ready to begin arbitration if a satisfactory resolution is not achieved. Typically, this is 30 days, but it will depend on your specific contract with Avis Budget Group, Inc.

Approximately 50% of cases will settle before proceeding to an arbitration hearing during this time. However, if Avis Budget Group, Inc. doesn’t offer a reasonable settlement within the appropriate time frame, the next step would be filing a case with AAA. Agruss Law Firm, LLC will not only put together the necessary paperwork for arbitration, but we will also help you take the next steps in the arbitration process. 

UDAAP and Arbitration

UDAAP is an acronym representing laws that prohibit Unfair, Deceptive, or Abusive Acts or Practices in the context of trade or business. This includes misrepresentation, deception, false advertising, or false promises. These laws emerged following the Dodd-Frank Wall Street Reform and Consumer Protection Act that was enacted in response to the 2008 financial crisis. The ultimate goal with these laws is geared towards protecting consumers involved in financial transactions, educating consumers on their rights, and allowing them access to information and resources to best inform their decisions.

UDAAP laws are regulated by two organizations, the Consumer Financial Protection Bureau (CFPB) and the Federal Trade Commission (FTC). The FTC expanded the initial UDAAP laws in 2004 to include unfair and deceptive acts and practices. Some standards for unfairness, in particular, include if it causes or is likely to cause substantial injury to consumers, the injury is not reasonably avoidable by consumers, and the injury is not outweighed by countervailing benefits to consumers or to competition.

Every state has UDAAP laws, which can vary widely. However, the lawyers at Agruss Law Firm, LLC understand these laws and can use them to get compensation for deceptive practices, representing consumers throughout the country in cases of arbitration at no cost to them. The company will not only pay the consumer, but they will also pay my fees as well. The consumer will never pay me a cent.

If you’re dealing with an issue with Avis Budget Group, Inc., you might try filing a complaint with the BBB or the customer service team with Avis Budget Group, Inc.. Unfortunately, these avenues won’t always lead to a successful resolution for you, the customer. Instead, you may want to consider an experienced arbitration lawyer to take on your case. 

Arbitration is a very useful tool for resolving disputes, and Agruss Law Firm, LLC can help. With our expert guidance, we bring the big companies to the table and provide the support needed to get your bills corrected, credit reports fixed, improper fees refunded, and more. Let us pick up the sword for you; you have nothing to lose.

How Do I File a Complaint Against Avis Budget Group, Inc.?

We will use your state’s UDAAP law to file a complaint in Arbitration on your behalf at no cost to you. UDAAP laws include misrepresentation, deception, false advertising, or false promises. Under your state’s UDAAP law, you are likely entitled to money damages for your actual damages.  Plus, the other side will pay our fees and costs.  You will not pay us a penny.  These laws emerged following the Dodd-Frank Wall Street Reform and Consumer Protection Act that was enacted in response to the 2008 financial crisis. The ultimate goal with these laws is geared towards protecting consumers involved in financial transactions, educating consumers on their rights, and allowing them access to information and resources to best inform their decisions.

People, First

We are proud to serve consumers in arbitration cases. We see you as a person, not just a client – and that makes us better at the work we do. We listen. We learn your story. And, as we help you get the money you deserve, we go above and beyond in a way most law firms never could and never would. Because we’re not just lawyers. And you’re not just a client. We’re friends, neighbors, family. We’re all people and here at Agruss Law Firm, we put People, First.

Share Your Complaints Below Against Avis Budget Group, Inc.

We encourage you to post your complaints about Avis Budget Group, Inc. Sharing your complaints against this big company can help other consumers understand what to do when they have problems with this company. Sharing your experience may help someone else!

We are listening

We will respond to you at lightning speed.
All of your information will be kept confidential.

Submitted Complaints

We rented a car in Key West, Fl to drive to Fort Lauderdale, Fl. Half way into the trip, the car broke down. We had to wait 3 hours for a tow truck, and missed our flight home. The tow truck driver dropped us off at Miami airport (not our intended airport). We had to book hotel and change flights. The tow truck driver picked up the car and we never touched the car again. AVIS is trying to charge me for a lost key…which the tow truck driver took along with the car. He actually took drove the car onto the flatbed truck. I challenged these changes with my credit card company. They reversed the charges. Now AVIS has filed collections on my credit report.

Michael Agruss Headshot

Hi Brannon. This situation sounds like a bit of a mess and I'm sure you are ready to get it resolved, especially that it is now affecting your credit score. I will give you a call to discuss this and we can have a free, no-obligation consultation to determine what options you have in dealing with the hit to your credit report and the keys you didn't lose. Thanks, Mike