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Do you think is not playing fair?  You have rights under the law and we can help you at no cost to you. UDAAP is an acronym representing laws that prohibit Unfair, Deceptive, or Abusive Acts or Practices in the context of trade or business.


If violated the law, you may be entitled to money damages and will pay our fees and costs. You won’t owe us a dime for our services. Plus, some of our clients also receive debt relief and cleaned-up credit reports. You have nothing to lose! Call us today at 312-300-5996 for a free consultation.

What is was established in Amsterdam in 1996. The company, which initially operated as a small Dutch start-up has grown to cater and offer over 28 million properties across the globe. 

According to its site, is available in 43 languages. Today, it has also expanded into booking car rentals and airport taxis. Address, Phone Number, and Contact Information

Postal Address
Postbus 1639
1000 BP Amsterdam

+31 20 712 5609 (Fax)
1800 1 114 2126 (Customer Support)
24/7 Customer Service 

Misleading Advertisements  

Numerous complaints against indicated false advertisements leading them to believe that bookings were going to be charged in cash, upon arrival. However, the reviews show that said customers enticed with the offer were debited an initial charge. Some of the customers even complained that the initially charged amounts were non-refundable. Other complaints stated they availed of accommodations at lower rates and charged for the initial amount indicated, but were asked for surcharges prior to their stay or upon arrival. Other misleading promos were free breakfasts attached to the room price but were, apparently, optional per the property’s discretion. 

Confusing Refund and Cancellation Policies 

Next to their deceptive offers, customers also lamented about’s confusing policies, especially with their cancellations and refunds. According to complaints, some had their bookings at the last minute – others upon arriving at the properties – canceled. Since the error was between the property owners and, customers expected full refunds only to be met with full accommodation charges or uncredited refunds, as well as indifferent customer service agents. 

Refund Delays

Per the reviews, took weeks, if not months, before settling their refunds. Most had to consistently email and call the company’s customer service line to get an update about their orders. Some only had their refunds after filing a complaint with the Better Business Bureau (BBB). 

Unreliable Customer Service has made its customers go back and forth in order to settle rightful refunds. This has wasted hours, maybe days, of the complainants’ time. Some, who have had their reservations canceled without notice, were met with unhelpful agents. Unfortunately, misleading advertisements, unclear policies, refund delays, and poor customer service are just the beginning for Aaron’s. Aaron’s customers are left wondering what options they have regarding their consumer rights.

We Fix Complaints When Customer Service Won’t

Has used misleading sales tactics? Have you received poor service? Do you have complaints with billing? Do you want customer service at to listen?

A lot of Corporation customers aren’t happy with their service and the Better Business Bureau lists 847 customer complaints against the company in the past three years, including complaints for billing and collections practices, problems with a service/product, advertising and sales, among others.  

If your complaints haven’t been heard, we can help. At Agruss Law Firm, LLC we help customers who have been mistreated by big companies–much like–and we turn your complaints into resolutions!

We’ll not only file your legal demands with, we’ll negotiate with the company. If your claim isn’t resolved through these negotiations, we’ll work through the legal process that is outlined in your contract, which is typically arbitration. 

Agruss Law Firm, LLC gets results–including zero balances, refunds, and other compensation. 

Here’s How to Make Big Companies Listen

It can be frustrating when you rely on a service and don’t get the results you’ve paid for. Big companies make mistakes every day and not only is it their fault, but it can also cost you money, time, and leave you with big headaches. 

Have you tried calling to address an issue, only to be told that the representative has no authority to do so? Or maybe you’ve tried talking to someone higher up in the company, only to be ignored, dismissed, or they take too long, continuing to waste your precious time. Maybe you’ve sent an email to the company which only resulted in a prefabricated response or they never follow through with what they’ve promised. 

When you’re limited in your choices for service providers or you’re locked into a contract, what can you do?

Fortunately, you do have options. 

Use Arbitration to Settle Your Complaint

Most companies like have an arbitration clause in their contracts to prevent being taken to court for traditional litigation. This is actually an advantage for the consumer. When you request an arbitration hearing, an independent third-party (the arbitrator) with knowledge of the type of situation involved will listen to the facts from both sides and make an impartial, binding decision. will have to do a lot of work and there is no guarantee that they will have a successful outcome. 

Arbitration is Fast, Inexpensive, and Private

Arbitration with is conducted through the American Arbitration Association (AAA). According to the AAA Consumer Due Process Protocol, arbitration through AAA will comply with their Statement of Principles, which includes:

  • The process is fundamentally fair – All parties are entitled to qualified, competent, impartial arbitrators who will conduct a fair hearing.
  • You get access to all relevant information – This includes reasonable costs, confidentiality, reasonable time limits, and meeting times and/or locations that are agreeable to both parties.
  • Transparency – AAA provides clear arbitration agreements and the ability for each side to hire their own representation.
  • Just process – Arbitration allows the arbitrator to award the same relief as traditional litigation in a binding decision. 
  • Alternative to arbitration – Mediation and the ability to take the case to small claims court should be available in some cases.

Arbitration Gives you Control and Leverage

When is alerted that you plan to pursue arbitration, they know it will cost them money out of pocket. Not only do they run the risk of losing the case, but they will also pay for their mistake(s) and the arbitration itself. This gives you more leverage with your demands. 

If doesn’t meet those demands and you have a real complaint, Agruss Law Firm, LLC can help by representing you in arbitration where you will get a fair, just, and transparent hearing.

Control and Leverage Triggers Faster Settlements

Large companies like don’t like the uncertainty and loss of control that comes with arbitration. Not only do they lose the advantage in the situation, but you’re also on equal footing with them in the eyes of arbitration. 

The first step in taking on is to formally raise your complaint. The lawyers at Agruss Law Firm, LLC can help you to do so. We will send a letter of demands to the corporate offices of, letting them know that you’re ready to begin arbitration if a satisfactory resolution is not achieved. Typically, this is 30 days, but it will depend on your specific contract with 

Approximately 50% of cases will settle before proceeding to an arbitration hearing during this time. However, if doesn’t offer a reasonable settlement within the appropriate time frame, the next step would be filing a case with AAA. Agruss Law Firm, LLC will not only put together the necessary paperwork for arbitration, but we will also help you take the next steps in the arbitration process. 

UDAAP and Arbitration

UDAAP is an acronym representing laws that prohibit Unfair, Deceptive, or Abusive Acts or Practices in the context of trade or business. This includes misrepresentation, deception, false advertising, or false promises. These laws emerged following the Dodd-Frank Wall Street Reform and Consumer Protection Act that was enacted in response to the 2008 financial crisis. The ultimate goal with these laws is geared towards protecting consumers involved in financial transactions, educating consumers on their rights, and allowing them access to information and resources to best inform their decisions.

UDAAP laws are regulated by two organizations, the Consumer Financial Protection Bureau (CFPB) and the Federal Trade Commission (FTC). The FTC expanded the initial UDAAP laws in 2004 to include unfair and deceptive acts and practices. Some standards for unfairness, in particular, include if it causes or is likely to cause substantial injury to consumers, the injury is not reasonably avoidable by consumers, and the injury is not outweighed by countervailing benefits to consumers or to competition.

Every state has UDAAP laws, which can vary widely. However, the lawyers at Agruss Law Firm, LLC understand these laws and can use them to get compensation for deceptive practices, representing consumers throughout the country in cases of arbitration at no cost to them. The company will not only pay the consumer, but they will also pay my fees as well. The consumer will never pay me a cent.

If you’re dealing with an issue with, you might try filing a complaint with the BBB or the customer service team with Unfortunately, these avenues won’t always lead to a successful resolution for you, the customer. Instead, you may want to consider an experienced arbitration lawyer to take on your case. 

Arbitration is a very useful tool for resolving disputes, and Agruss Law Firm, LLC can help. With our expert guidance, we bring the big companies to the table and provide the support needed to get your bills corrected, credit reports fixed, improper fees refunded, and more. Let us pick up the sword for you; you have nothing to lose.

How Do I File a Complaint Against

We will use your state’s UDAAP law to file a complaint in Arbitration on your behalf at no cost to you. UDAAP laws include misrepresentation, deception, false advertising, or false promises. Under your state’s UDAAP law, you are likely entitled to money damages for your actual damages.  Plus, the other side will pay our fees and costs.  You will not pay us a penny.  These laws emerged following the Dodd-Frank Wall Street Reform and Consumer Protection Act that was enacted in response to the 2008 financial crisis. The ultimate goal with these laws is geared towards protecting consumers involved in financial transactions, educating consumers on their rights, and allowing them access to information and resources to best inform their decisions.

People, First

We are proud to serve consumers in arbitration cases. We see you as a person, not just a client – and that makes us better at the work we do. We listen. We learn your story. And, as we help you get the money you deserve, we go above and beyond in a way most law firms never could and never would. Because we’re not just lawyers. And you’re not just a client. We’re friends, neighbors, family. We’re all people and here at Agruss Law Firm, we put People, First.

Share Your Complaints Below Against

We encourage you to post your complaints about Sharing your complaints against this big company can help other consumers understand what to do when they have problems with this company. Sharing your experience may help someone else!

We are listening

We will respond to you at lightning speed. All of your information will be kept confidential.

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Submitted Comments

1 week ago
Im Officer in Charge of Social Media Unit at Computer Crime Investigation Division. We have been trying to get contact with you from submitting a public request. But we haven\'t had the approval yet. So can you please look into it and give a feedback.Thank You
3 weeks ago
I am an owner of a vacation rental home and signed an agreement with to list my property on their website, under the agreement that will charge the guest and transfer to my bank account my portion of the charge after deducting the fee. So far we had two bookings through that blocked my calendar for other possible reservations. One guest canceled his reservation within the 50% charge timeframe. charged the guest the appropriate fee, but didn\'t transfer out portion of the payment. The other reservation, the guest didn\'t show up, and thus had to pay 100% of the reservation. In this case too, we didn\'t receive our portion. All my phone calls to customer service didn\'t yield any solution, I get conflicting messages from different representatives. Needless to say that I am under the impression that I was scammed. charges guests for their reservations to stay at our place but doesn\'t transfer the portion of the reservation to the owner.
2 months ago
I’m a host. After sending request to cancel for nonpayment bookings they don’t cancel reservations but keep sending me invoices for reservations that I requested to be canceled for nonpayment. Guests are never provided their credit cards and they are saying that it’s my problem to collect their payments.Now they are sending me emails to threaten me to start legal actions against me.
3 months ago
Guests attempted to cancel their booking within the time frame where they aren\'t entitled to a refund and won\'t payment to me. I asked to see the policy concerning my issues and the phone always conveniently gets disconnected.
4 months ago
Harassing to pay the invoices.. As a host of The property I got max 4-5 bookings which I am Ready to pay the outstanding bills but the invoice payment is too huge as it includes fake bookings nd cancelled bookings. Half bookings are fake and still added in my payment invoices. Half bookings were cancelled and still added to my payment invoices.. Threatening to take legal actions if I don\'t pay but how am I supposed to pay false amount.