Do you think CenturyLink is not playing fair? You have rights under the law and we can help you at no cost to you. UDAAP is an acronym representing laws that prohibit Unfair, Deceptive, or Abusive Acts or Practices in the context of trade or business.
THE BEST PART IS…
If CenturyLink violated the law, you may be entitled to money damages and CenturyLink will pay our fees and costs. You won’t owe us a dime for our services. Plus, some of our clients also receive debt relief and cleaned-up credit reports. You have nothing to lose! Call us today at 312-300-5996 for a free consultation.
What is CenturyLink?
CenturyLink is in the telecommunication business. Its services include residential and small business internet, phone, and TV services. CenturyLink is a part of Lumen Technologies.
Lumen Technologies is an enterprise technology company. It is affiliated with CenturyLink, Level 3, and 25+ other technology companies.
CenturyLink Address, Phone Number, and Contact Information
Store Location
100 CenturyLink Drive
Monroe, LA 71203
+1 318-388-9000
Store hours unlisted
False Advertising/Deceptive Surcharges
According to complaints, the company misguidedly offered services for certain rates only for customers to incur added charges. Apparently, these customers were quoted for a certain amount but were charged almost double the amount upon billing. CenturyLink, apparently, justified the charges with the numerous clauses in its contracts which were not clarified to its customers. Per its BBB file (Lumen Technologies), the Minnesota Attorney General had even filed a lawsuit against the company for its fraudulent practices and despite the filing, complaints continued to flood the AG’s office.
Faulty Services
Aside from its hidden charges, CenturyLink is also criticized for its technical services. Numerous complaints aired out frustrations against the company’s technicians leaving customers with severed phone and internet connections. Others were promised internet connections only for months to fly by without the said service, and being told their areas are for phone lines only.
Billing Problems
Aside from the extra charges, billing complaints against CenturyLink pointed out the company’s issues with adjusting and consolidating charges. Customers who finished paying for their accounts and those who requested to update their payment information had incurred months’ worth of bills. Some suspected the charges reflected had been topped up with penalties despite CenturyLink making the mistake on its end.
Poor Customer Service
CenturyLink has failed its customers time and time again. Aside from its incredulous charges, its customer service has been a pain to many consumers. According to complaints, their agents have either been elusive with complaints or harassing with the frequency of their calls (with some receiving numerous calls from people claiming to be part of the company). Even loyal customers who have been with CenturyLink for years or over a decade have been met with the same lousy customer service.
Unfortunately, deceptive charges, faulty services, billing issues, and poor customer service complaints are just the beginning for CenturyLink. CenturyLink customers are left wondering what options they have regarding their consumer rights.
We Fix Complaints When Customer Service Won’t
Has CenturyLink used misleading sales tactics? Have you received poor service? Do you have complaints with billing? Do you want customer service at CenturyLink to listen?
A lot of CenturyLink Corporation customers aren’t happy with their service and the Better Business Bureau lists 4,548 customer complaints against the company in the past three years, including complaints for billing and collections practices, problems with a service/product, advertising and sales, among others.
If your complaints haven’t been heard, we can help. At Mike Agruss Law we help customers who have been mistreated by big companies–much like CenturyLink–and we turn your complaints into resolutions!
We’ll not only file your legal demands with CenturyLink, we’ll negotiate with the company. If your claim isn’t resolved through these negotiations, we’ll work through the legal process that is outlined in your CenturyLink contract, which is typically arbitration.
Mike Agruss Law gets results–including zero balances, refunds, and other compensation.
Here’s How to Make Big Companies Listen
It can be frustrating when you rely on a service and don’t get the results you’ve paid for. Big companies make mistakes every day and not only is it their fault, but it can also cost you money, time, and leave you with big headaches.
Have you tried calling CenturyLink to address an issue, only to be told that the representative has no authority to do so? Or maybe you’ve tried talking to someone higher up in the company, only to be ignored, dismissed, or they take too long, continuing to waste your precious time. Maybe you’ve sent an email to the company which only resulted in a prefabricated response or they never follow through with what they’ve promised.
When you’re limited in your choices for service providers or you’re locked into a contract, what can you do?
Fortunately, you do have options.
Use Arbitration to Settle Your Complaint
Most companies like CenturyLink have an arbitration clause in their contracts to prevent being taken to court for traditional litigation. This is actually an advantage for the consumer. When you request an arbitration hearing, an independent third-party (the arbitrator) with knowledge of the type of situation involved will listen to the facts from both sides and make an impartial, binding decision. CenturyLink will have to do a lot of work and there is no guarantee that they will have a successful outcome.
Arbitration is Fast, Inexpensive, and Private
Arbitration with CenturyLink is conducted through the American Arbitration Association (AAA). According to the AAA Consumer Due Process Protocol, arbitration through AAA will comply with their Statement of Principles, which includes:
- The process is fundamentally fair – All parties are entitled to qualified, competent, impartial arbitrators who will conduct a fair hearing.
- You get access to all relevant information – This includes reasonable costs, confidentiality, reasonable time limits, and meeting times and/or locations that are agreeable to both parties.
- Transparency – AAA provides clear arbitration agreements and the ability for each side to hire their own representation.
- Just process – Arbitration allows the arbitrator to award the same relief as traditional litigation in a binding decision.
- Alternative to arbitration – Mediation and the ability to take the case to small claims court should be available in some cases.
Arbitration Gives you Control and Leverage
When CenturyLink is alerted that you plan to pursue arbitration, they know it will cost them money out of pocket. Not only do they run the risk of losing the case, but they will also pay for their mistake(s) and the arbitration itself. This gives you more leverage with your demands.
If CenturyLink doesn’t meet those demands and you have a real complaint, Mike Agruss Law can help by representing you in arbitration where you will get a fair, just, and transparent hearing.
Control and Leverage Triggers Faster Settlements
Large companies like CenturyLink don’t like the uncertainty and loss of control that comes with arbitration. Not only do they lose the advantage in the situation, but you’re also on equal footing with them in the eyes of arbitration.
The first step in taking on CenturyLink is to formally raise your complaint. The lawyers at Mike Agruss Law can help you to do so. We will send a letter of demands to the corporate offices of CenturyLink, letting them know that you’re ready to begin arbitration if a satisfactory resolution is not achieved. Typically, this is 30 days, but it will depend on your specific contract with CenturyLink.
Approximately 50% of cases will settle before proceeding to an arbitration hearing during this time. However, if CenturyLink doesn’t offer a reasonable settlement within the appropriate time frame, the next step would be filing a case with AAA. Mike Agruss Law will not only put together the necessary paperwork for arbitration, but we will also help you take the next steps in the arbitration process.
UDAAP and Arbitration
UDAAP is an acronym representing laws that prohibit Unfair, Deceptive, or Abusive Acts or Practices in the context of trade or business. This includes misrepresentation, deception, false advertising, or false promises. These laws emerged following the Dodd-Frank Wall Street Reform and Consumer Protection Act that was enacted in response to the 2008 financial crisis. The ultimate goal with these laws is geared towards protecting consumers involved in financial transactions, educating consumers on their rights, and allowing them access to information and resources to best inform their decisions.
UDAAP laws are regulated by two organizations, the Consumer Financial Protection Bureau (CFPB) and the Federal Trade Commission (FTC). The FTC expanded the initial UDAAP laws in 2004 to include unfair and deceptive acts and practices. Some standards for unfairness, in particular, include if it causes or is likely to cause substantial injury to consumers, the injury is not reasonably avoidable by consumers, and the injury is not outweighed by countervailing benefits to consumers or to competition.
Every state has UDAAP laws, which can vary widely. However, the lawyers at Mike Agruss Law understand these laws and can use them to get compensation for deceptive practices, representing consumers throughout the country in cases of arbitration at no cost to them. The company will not only pay the consumer, but they will also pay my fees as well. The consumer will never pay me a cent.
If you’re dealing with an issue with CenturyLink, you might try filing a complaint with the BBB or the customer service team with CenturyLink. Unfortunately, these avenues won’t always lead to a successful resolution for you, the customer. Instead, you may want to consider an experienced arbitration lawyer to take on your case.
Arbitration is a very useful tool for resolving disputes, and Mike Agruss Law can help. With our expert guidance, we bring the big companies to the table and provide the support needed to get your bills corrected, credit reports fixed, improper fees refunded, and more. Let us pick up the sword for you; you have nothing to lose.
How Do I File a Complaint Against CenturyLink?
We will use your state’s UDAAP law to file a complaint in Arbitration on your behalf at no cost to you. UDAAP laws include misrepresentation, deception, false advertising, or false promises. Under your state’s UDAAP law, you are likely entitled to money damages for your actual damages. Plus, the other side will pay our fees and costs. You will not pay us a penny. These laws emerged following the Dodd-Frank Wall Street Reform and Consumer Protection Act that was enacted in response to the 2008 financial crisis. The ultimate goal with these laws is geared towards protecting consumers involved in financial transactions, educating consumers on their rights, and allowing them access to information and resources to best inform their decisions.
People, First
We are proud to serve consumers in arbitration cases. We see you as a person, not just a client – and that makes us better at the work we do. We listen. We learn your story. And, as we help you get the money you deserve, we go above and beyond in a way most law firms never could and never would. Because we’re not just lawyers. And you’re not just a client. We’re friends, neighbors, family. We’re all people and here at Mike Agruss Law, we put People, First.
Share Your Complaints Below Against CenturyLink
We encourage you to post your complaints about CenturyLink. Sharing your complaints against this big company can help other consumers understand what to do when they have problems with this company. Sharing your experience may help someone else!
