Do you think Charter Communications Inc. is not playing fair? You have rights under the law and we can help you at no cost to you. UDAAP is an acronym representing laws that prohibit Unfair, Deceptive, or Abusive Acts or Practices in the context of trade or business.
THE BEST PART IS…
If Charter Communications Inc. violated the law, you may be entitled to money damages and Charter Communications Inc. will pay our fees and costs. You won’t owe us a dime for our services. Plus, some of our clients also receive debt relief and cleaned-up credit reports. You have nothing to lose! Call us today at 312-300-5996 for a free consultation.
What is Charter Communications Inc.?
Charter Communications Inc. is a broadband connectivity and cable service company in the US. It is popularly known through its Spectrum brand and is operating in 41 US states with over 31 million customers. Charter Communications Inc. was established in 1993.
In 2020, Charter Communications Inc. reported an annual revenue of $48.1 billion. As of December 2020, the company has over 96,100 employees.
Charter Communications Inc. Address, Phone Number, and Contact Information
12405 Powerscourt Dr
St. Louis, MO 63131
Store hours unlisted
A major issue of consumers against Charter or Spectrum is with the company’s billing. Most of the complaints in their BBB files showed customers had to endure varying monthly bills from the company without justification. Consumers lamented how Spectrum is quick to charge a month in advance but is very elusive with explaining the monthly surcharges. Those who had requested service transfers were also frustrated after being charged for services despite having their lines cut off and/or transferred incredibly late.
Issues with Service Transfers
Aside from the ludicrous bills, other customers complained about Spectrum’s service transfers. According to the reviews, transfers took them weeks, if not months, to settle despite informing Spectrum agents in advance.
Service Termination Fees
With the erratic bills, many customers have opted to terminate Spectrum’s services. Many of those who did had problems settling their bills as some had their lines cut off early in the month and were expecting prorated charges. Others, despite paying off their accounts in full, were surprised by equipment return charges and credit agencies trying to collect supposed debts with Spectrum.
Many of Spectrum’s clients were outraged with the company’s constant price hikes. Most of the said consumers were enticed to sign up for the company’s services for certain locked-in rates. Despite the customers’ comprehensive documentation of the agreements, Spectrum refused to honor it and lower the monthly charges to their original price, and offer a refund for the excess charges.
Aside from the technical difficulties with Spectrum, there were complaints against the company’s aggressive credit reporting. According to its consumers, many of them were shocked to know a credit agency collecting on Spectrum’s behalf despite canceling their subscriptions and paying off their accounts. The complainants stated they haven’t received any notification from Spectrum about certain balances before the collection.
Lousy Customer Service
Charter Communications Inc. has been a constant source of frustration for many of its consumers. Aside from their technical and billing errors, the company’s employees continue to fail its customers with their unhelpful sentiments and failure to execute requests and services. Despite agreeing to initial changes or requests and promising updates or timely services, many consumers were left exasperated with the slow outcome and constant pushing needed for Spectrum to accomplish service requests.
Unfortunately, billing inaccuracies, service transfer issues, termination problems, eluding contracts, and lousy customer service complaints are just the beginning for Charter Communications Inc. The company’s customers are left wondering what options they have regarding their consumer rights.
We Fix Complaints When Customer Service Won’t
Has Charter Communications Inc. used misleading sales tactics? Have you received poor service? Do you have complaints with billing? Do you want customer service at Charter Communications Inc. to listen?
A lot of Charter Communications Inc. Corporation customers aren’t happy with their service and the Better Business Bureau lists 15,147 customer complaints against the company in the past three years, including complaints for billing and collections practices, problems with a service/product, advertising and sales, among others.
If your complaints haven’t been heard, we can help. At Agruss Law Firm, LLC we help customers who have been mistreated by big companies–much like Charter Communications Inc.–and we turn your complaints into resolutions!
We’ll not only file your legal demands with Charter Communications Inc., we’ll negotiate with the company. If your claim isn’t resolved through these negotiations, we’ll work through the legal process that is outlined in your Charter Communications Inc. contract, which is typically arbitration.
Agruss Law Firm, LLC gets results–including zero balances, refunds, and other compensation.
Here’s How to Make Big Companies Listen
It can be frustrating when you rely on a service and don’t get the results you’ve paid for. Big companies make mistakes every day and not only is it their fault, but it can also cost you money, time, and leave you with big headaches.
Have you tried calling Charter Communications Inc. to address an issue, only to be told that the representative has no authority to do so? Or maybe you’ve tried talking to someone higher up in the company, only to be ignored, dismissed, or they take too long, continuing to waste your precious time. Maybe you’ve sent an email to the company which only resulted in a prefabricated response or they never follow through with what they’ve promised.
When you’re limited in your choices for service providers or you’re locked into a contract, what can you do?
Fortunately, you do have options.
Use Arbitration to Settle Your Complaint
Most companies like Charter Communications Inc. have an arbitration clause in their contracts to prevent being taken to court for traditional litigation. This is actually an advantage for the consumer. When you request an arbitration hearing, an independent third party (the arbitrator) with knowledge of the type of situation involved will listen to the facts from both sides and make an impartial, binding decision. Charter Communications Inc. will have to do a lot of work and there is no guarantee that they will have a successful outcome.
Arbitration is Fast, Inexpensive, and Private
Arbitration with Charter Communications Inc. is conducted through the American Arbitration Association (AAA). According to the AAA Consumer Due Process Protocol, arbitration through AAA will comply with their Statement of Principles, which includes:
- The process is fundamentally fair – All parties are entitled to qualified, competent, impartial arbitrators who will conduct a fair hearing.
- You get access to all relevant information – This includes reasonable costs, confidentiality, reasonable time limits, and meeting times and/or locations that are agreeable to both parties.
- Transparency – AAA provides clear arbitration agreements and the ability for each side to hire their own representation.
- Just process – Arbitration allows the arbitrator to award the same relief as traditional litigation in a binding decision.
- Alternative to arbitration-Mediation and the ability to take the case to small claims court should be available in some cases.
Arbitration Gives you Control and Leverage
When Charter Communications Inc. is alerted that you plan to pursue arbitration, they know it will cost them money out of pocket. Not only do they run the risk of losing the case, but they will also pay for their mistake(s) and the arbitration itself. This gives you more leverage with your demands.
If Charter Communications Inc. doesn’t meet those demands and you have a real complaint, Agruss Law Firm, LLC can help by representing you in arbitration where you will get a fair, just, and transparent hearing.
Control and Leverage Triggers Faster Settlements
Large companies like Charter Communications Inc. don’t like the uncertainty and loss of control that comes with arbitration. Not only do they lose the advantage in the situation, but you’re also on equal footing with them in the eyes of arbitration.
The first step in taking on Charter Communications Inc. is to formally raise your complaint. The lawyers at Agruss Law Firm, LLC can help you to do so. We will send a letter of demands to the corporate offices of Charter Communications Inc., letting them know that you’re ready to begin arbitration if a satisfactory resolution is not achieved. Typically, this is 30 days, but it will depend on your specific contract with Charter Communications Inc.
Approximately 50% of cases will settle before proceeding to an arbitration hearing during this time. However, if Charter Communications Inc. doesn’t offer a reasonable settlement within the appropriate time frame, the next step would be filing a case with AAA. Agruss Law Firm, LLC will not only put together the necessary paperwork for arbitration, but we will also help you take the next steps in the arbitration process.
UDAAP and Arbitration
UDAAP is an acronym representing laws that prohibit Unfair, Deceptive, or Abusive Acts or Practices in the context of trade or business. This includes misrepresentation, deception, false advertising, or false promises. These laws emerged following the Dodd-Frank Wall Street Reform and Consumer Protection Act that was enacted in response to the 2008 financial crisis. The ultimate goal with these laws is geared towards protecting consumers involved in financial transactions, educating consumers on their rights, and allowing them access to information and resources to best inform their decisions.
UDAAP laws are regulated by two organizations, the Consumer Financial Protection Bureau (CFPB) and the Federal Trade Commission (FTC). The FTC expanded the initial UDAAP laws in 2004 to include unfair and deceptive acts and practices. Some standards for unfairness, in particular, include if it causes or is likely to cause substantial injury to consumers, the injury is not reasonably avoidable by consumers, and the injury is not outweighed by countervailing benefits to consumers or to competition.
Every state has UDAAP laws, which can vary widely. However, the lawyers at Agruss Law Firm, LLC understand these laws and can use them to get compensation for deceptive practices, representing consumers throughout the country in cases of arbitration at no cost to them. The company will not only pay the consumer, but they will also pay my fees as well. The consumer will never pay me a cent.
If you’re dealing with an issue with Charter Communications Inc., you might try filing a complaint with the BBB or the customer service team with Charter Communications Inc. Unfortunately, these avenues won’t always lead to a successful resolution for you, the customer. Instead, you may want to consider an experienced arbitration lawyer to take on your case.
Arbitration is a very useful tool for resolving disputes, and Agruss Law Firm, LLC can help. With our expert guidance, we bring the big companies to the table and provide the support needed to get your bills corrected, credit reports fixed, improper fees refunded, and more. Let us pick up the sword for you; you have nothing to lose.
How Do I File a Complaint Against Charter Communications Inc.?
We will use your state’s UDAAP law to file a complaint in Arbitration on your behalf at no cost to you. UDAAP laws include misrepresentation, deception, false advertising, or false promises. Under your state’s UDAAP law, you are likely entitled to money damages for your actual damages. Plus, the other side will pay our fees and costs. You will not pay us a penny. These laws emerged following the Dodd-Frank Wall Street Reform and Consumer Protection Act that was enacted in response to the 2008 financial crisis. The ultimate goal with these laws is geared towards protecting consumers involved in financial transactions, educating consumers on their rights, and allowing them access to information and resources to best inform their decisions.
We are proud to serve consumers in arbitration cases. We see you as a person, not just a client – and that makes us better at the work we do. We listen. We learn your story. And, as we help you get the money you deserve, we go above and beyond in a way most law firms never could and never would. Because we’re not just lawyers. And you’re not just a client. We’re friends, neighbors, family. We’re all people and here at Agruss Law Firm, we put People, First.
Share Your Complaints Below Against Charter Communications Inc.
We encourage you to post your complaints about Charter Communications Inc.. Sharing your complaints against this big company can help other consumers understand what to do when they have problems with this company. Sharing your experience may help someone else!