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Do you think Cinch Home Services, Inc. is not playing fair? You have rights under the law and we can help you at no cost to you. UDAAP is an acronym representing laws that prohibit Unfair, Deceptive, or Abusive Acts or Practices in the context of trade or business.

THE BEST PART IS…

If Cinch Home Services, Inc. violated the law, you may be entitled to money damages and Cinch Home Services, Inc. will pay our fees and costs. You won’t owe us a dime for our services. Plus, some of our clients also receive debt relief and cleaned-up credit reports. You have nothing to lose! Call us today at 312-300-5996 for a free consultation.

What is Cinch Home Services, Inc.?

Cinch Home Services, Inc. is a home service insurance provider conceived in 1978. The company generally offers protection plans and home warranties. Cinch Home Services, Inc. has been accredited by the Better Business Bureau (BBB) since 2019. 

Cinch Home Services, Inc. employs 900 employees across the country. It works in partnership with a network of home service professionals nationwide. 

Cinch Home Services, Inc. Address, Phone Number, and Contact Information

Service Center
1625 N. W. 136th Ave., Ste 200
Fort Lauderdale, FL 33323

https://www.aarons.com/ 

1-877-880-1634
Store hours unlisted

Unsuccessful Repairs 

Numerous BBB complaints against Cinch indicated unsuccessful repairs with their service providers. Some clients recounted going through multiple technicians only to be told appliances were unrepairable. Others had to endure going back and forth with Cinch’s technicians only to pay out-of-pocket for repair outside of the company’s network. 

Late Servicing Schedules

Another service-related issue is with Cinch’s scheduling. Some complained about the company sending out repair people to their homes days if not weeks. Others were frustrated with the parts replacement service, leaving them with broken fridges or water heaters for weeks. 

Refusal to Reimbursement 

Even amid emergency cases, Cinch has refused to reimburse multiple clients who had to call nearby professionals to attend to their broken appliances or fixtures. According to the reviews, some had leaks causing water damage to the floor or broken fridges requiring immediate attention. Despite the urgency required in those situations, Cinch has been adamant in rejecting claims until the BBB intervened. 

Undisclosed Deductions 

In some cases, consumers were not informed of certain service charges. According to one complaint, Cinch sent out a refrigerator that didn’t resemble the one they had in brand, model, type, and size. Even the delivery people/installers were shocked the company would send such a model as it didn’t fit the consumer’s space. Both the company and installer failed to inform the client that there was going to be a 35% freight charge out-of-pocket even in the face of a failed transaction. 

Lousy Customer Service

Overall, Cinch Home Services, Inc.’s customers are dissatisfied with their customer relations. Criticisms aired out mentioned Cinch’s inconsistent instructions, undisclosed info, and failure to schedule timely repairs. Others lamented having to talk to multiple customer service representatives only to be refused for their rightful claims.

Unfortunately, unsuccessful repairs, late repairs, reimbursement issues, undisclosed charges, and subpar customer relations complaints are just the beginning for Cinch Home Services, Inc. The company’s customers are left wondering what options they have regarding their consumer rights.

We Fix Complaints When Customer Service Won’t

Has Cinch Home Services, Inc. used misleading sales tactics? Have you received poor service? Do you have complaints with billing? Do you want customer service at Cinch Home Services, Inc. to listen?

A lot of Cinch Home Services, Inc. Corporation customers aren’t happy with their service and the Better Business Bureau lists 3,118 customer complaints against the company in the past three years, including complaints for billing and collections practices, problems with a service/product, advertising and sales, among others.  

If your complaints haven’t been heard, we can help. At Mike Agruss Law we help customers who have been mistreated by big companies–much like Cinch Home Services, Inc.–and we turn your complaints into resolutions!

We’ll not only file your legal demands with Cinch Home Services, Inc., we’ll negotiate with the company. If your claim isn’t resolved through these negotiations, we’ll work through the legal process that is outlined in your Cinch Home Services, Inc. contract, which is typically arbitration. 

Mike Agruss Law gets results–including zero balances, refunds, and other compensation. 

Here’s How to Make Big Companies Listen

It can be frustrating when you rely on a service and don’t get the results you’ve paid for. Big companies make mistakes every day and not only is it their fault, but it can also cost you money, time, and leave you with big headaches. 

Have you tried calling Cinch Home Services, Inc. to address an issue, only to be told that the representative has no authority to do so? Or maybe you’ve tried talking to someone higher up in the company, only to be ignored, dismissed, or they take too long, continuing to waste your precious time. Maybe you’ve sent an email to the company which only resulted in a prefabricated response or they never follow through with what they’ve promised. 

When you’re limited in your choices for service providers or you’re locked into a contract, what can you do?

Fortunately, you do have options. 

Use Arbitration to Settle Your Complaint

Most companies like Cinch Home Services, Inc. have an arbitration clause in their contracts to prevent being taken to court for traditional litigation. This is actually an advantage for the consumer. When you request an arbitration hearing, an independent third-party (the arbitrator) with knowledge of the type of situation involved will listen to the facts from both sides and make an impartial, binding decision. Cinch Home Services, Inc. will have to do a lot of work and there is no guarantee that they will have a successful outcome. 

Arbitration is Fast, Inexpensive, and Private

Arbitration with Cinch Home Services, Inc. is conducted through the American Arbitration Association (AAA). According to the AAA Consumer Due Process Protocol, arbitration through AAA will comply with their Statement of Principles, which includes:

  • The process is fundamentally fair – All parties are entitled to qualified, competent, impartial arbitrators who will conduct a fair hearing.
  • You get access to all relevant information – This includes reasonable costs, confidentiality, reasonable time limits, and meeting times and/or locations that are agreeable to both parties.
  • Transparency – AAA provides clear arbitration agreements and the ability for each side to hire their own representation.
  • Just process – Arbitration allows the arbitrator to award the same relief as traditional litigation in a binding decision. 
  • Alternative to arbitration – Mediation and the ability to take the case to small claims court should be available in some cases.

Arbitration Gives you Control and Leverage

When Cinch Home Services, Inc. is alerted that you plan to pursue arbitration, they know it will cost them money out of pocket. Not only do they run the risk of losing the case, but they will also pay for their mistake(s) and the arbitration itself. This gives you more leverage with your demands. 

If Cinch Home Services, Inc. doesn’t meet those demands and you have a real complaint, Mike Agruss Law can help by representing you in arbitration where you will get a fair, just, and transparent hearing.

Control and Leverage Triggers Faster Settlements

Large companies like Cinch Home Services, Inc. don’t like the uncertainty and loss of control that comes with arbitration. Not only do they lose the advantage in the situation, but you’re also on equal footing with them in the eyes of arbitration. 

The first step in taking on Cinch Home Services, Inc. is to formally raise your complaint. The lawyers at Mike Agruss Law can help you to do so. We will send a letter of demands to the corporate offices of Cinch Home Services, Inc., letting them know that you’re ready to begin arbitration if a satisfactory resolution is not achieved. Typically, this is 30 days, but it will depend on your specific contract with Cinch Home Services, Inc. 

Approximately 50% of cases will settle before proceeding to an arbitration hearing during this time. However, if Cinch Home Services, Inc. doesn’t offer a reasonable settlement within the appropriate time frame, the next step would be filing a case with AAA. Mike Agruss Law will not only put together the necessary paperwork for arbitration, but we will also help you take the next steps in the arbitration process. 

UDAAP and Arbitration

UDAAP is an acronym representing laws that prohibit Unfair, Deceptive, or Abusive Acts or Practices in the context of trade or business. This includes misrepresentation, deception, false advertising, or false promises. These laws emerged following the Dodd-Frank Wall Street Reform and Consumer Protection Act that was enacted in response to the 2008 financial crisis. The ultimate goal with these laws is geared towards protecting consumers involved in financial transactions, educating consumers on their rights, and allowing them access to information and resources to best inform their decisions.

UDAAP laws are regulated by two organizations, the Consumer Financial Protection Bureau (CFPB) and the Federal Trade Commission (FTC). The FTC expanded the initial UDAAP laws in 2004 to include unfair and deceptive acts and practices. Some standards for unfairness, in particular, include if it causes or is likely to cause substantial injury to consumers, the injury is not reasonably avoidable by consumers, and the injury is not outweighed by countervailing benefits to consumers or to competition.

Every state has UDAAP laws, which can vary widely. However, the lawyers at Mike Agruss Law understand these laws and can use them to get compensation for deceptive practices, representing consumers throughout the country in cases of arbitration at no cost to them. The company will not only pay the consumer, but they will also pay my fees as well. The consumer will never pay me a cent.

If you’re dealing with an issue with Cinch Home Services, Inc., you might try filing a complaint with the BBB or the customer service team with Cinch Home Services, Inc. Unfortunately, these avenues won’t always lead to a successful resolution for you, the customer. Instead, you may want to consider an experienced arbitration lawyer to take on your case. 

Arbitration is a very useful tool for resolving disputes, and Mike Agruss Law can help. With our expert guidance, we bring the big companies to the table and provide the support needed to get your bills corrected, credit reports fixed, improper fees refunded, and more. Let us pick up the sword for you; you have nothing to lose.

How Do I File a Complaint Against Cinch Home Services, Inc.?

We will use your state’s UDAAP law to file a complaint in Arbitration on your behalf at no cost to you. UDAAP laws include misrepresentation, deception, false advertising, or false promises. Under your state’s UDAAP law, you are likely entitled to money damages for your actual damages.  Plus, the other side will pay our fees and costs.  You will not pay us a penny.  These laws emerged following the Dodd-Frank Wall Street Reform and Consumer Protection Act that was enacted in response to the 2008 financial crisis. The ultimate goal with these laws is geared towards protecting consumers involved in financial transactions, educating consumers on their rights, and allowing them access to information and resources to best inform their decisions.

People, First

We are proud to serve consumers in arbitration cases. We see you as a person, not just a client – and that makes us better at the work we do. We listen. We learn your story. And, as we help you get the money you deserve, we go above and beyond in a way most law firms never could and never would. Because we’re not just lawyers. And you’re not just a client. We’re friends, neighbors, family. We’re all people and here at Mike Agruss Law, we put People, First.

Share Your Complaints Below Against Cinch Home Services, Inc.

We encourage you to post your complaints about Cinch Home Services, Inc.. Sharing your complaints against this big company can help other consumers understand what to do when they have problems with this company. Sharing your experience may help someone else!

We are listening

We will respond to you at lightning speed. All of your information will be kept confidential.

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Submitted Comments

Raymond
1 week ago
In May 2023, I first made 2 service calls to Cinch - each costing me 150 per service call - to fix the same AC issue (AC not working/cooling), only to continue having the same problem. The first service provider said it was a type of AC issue they didn\'t handle, and that I had to put in a 2nd call. The company they assigned the 2nd service call to claimed they fixed the problem by adding more freon - which Cinch does not cover - and charged me 450. At the time Cinch said since the service provider said the issue was a lack of freon, I had to go with the service provider\'s fix and pay them 450. Of course after I paid them, I had the same problem again within a few weeks, because the root of the problem - a leak in one of the coils - was not discovered or addressed. So I had to make a third service call costing me another 150, but fortunately the third service provider discovered the root of the problem - the leaking part - and fixed it. Cinch owes me $450 plus the cost of the two unnecessary service calls at $150 each. They also took up a day and a half of my work time, for which I am expecting another $500 at least. FYI, my covered address is in VA (11760 Sunrise Valley Dr Unit 801, Reston, VA 20191). Please note if you are expecting legal fees up front, I need to know that right away and the expected amount. Otherwise please do not bother contacting me.
Taylor
2 weeks ago
Cinch Home Services, Inc. Refusal to provide services that are defined in the contract
Eunice J
2 weeks ago
The last week of Oct 2023,Horizon came by for a yearly tune-up, found holes in the flue pipe/carbon monoxide, shut my furnace down. Two of the (3) companies sent out for repair/estimate stated the motor was failing. Chinch refused to repair/replace the motor because the pipes were damaged(exclusion in contract) even after I agreed to pay someone else for the pipe repair. After an arthritis flare-up, and several space heaters I eventually purchased a new HVAC system. $22K
BRIAN
3 weeks ago
11/20/23 -- claim for dishwasher lodged Cinch contractors out 8-9 times Astro Appliance Keepe Mastercraft A&E Home Services
Brian
2 months ago
HVAC unit stopped working 24Dec2023 while I was out of town. Upon my return I contacted CINCH home services (contract holder since 2016) to open a claim. They insisted on an up-front deductible payment and could not schedule a service call for 1 1/2 weeks - in the middle of January - with no heat. I was not able to speak with anyone on the phone and when I called customer service they would not even connect me with anyone unless I paid the deductible. I\'ve since paid out of pocket $11,702 for a new system and have cancelled my contract with Cinch. Do I have any recourse?
nathan
2 months ago
Our initial claim with cinch home services was on 12/14/23 because our heater was not working. Thermostat in inc. came out two weeks later (12/29/23) because it took that long to find a provider. They said the heat exchange was cracked and it needed replaced. On 1/2/24 I received a voicemail from thermostat inc which I still have saying cinch denied the replacement. On 1/3 our claim was closed. The claim was reopened the next day when we called to say the furnace still was not working. On 1/10 first call heating and air came out and said the same thing as the first tech said that the heat exchange was cracked the furnace was a danger and needed replaced. Since then the temps have dipped to 30/40 below with wind chill which led to pipes bursting in our home. This has caused damage to carpet that will need to be replaced. The furnace was finally replaced on 1/18/24 but only after we had to pay 2872.00 for \"uncovered charges\" many of the things we were charged for were not even done. I really hope you can help us with this. Thank you.
Donna
3 months ago
We purchased a home in Wisconsin that came with a cinch home warranty. We needed the furnace fixed, first rude guy they sent out didn’t have a clue how to fix it and actually went to the neighbors house. Second guy came out and got it started so we thought we were good came back after the holidays to found out we have no heat! Called cinch on 1-5-24 only to be told no one can come until 1-12-24. Asked if they’re replacing any burst pipes etc I was told she only makes appts, so they left us without heat in 30 degrees and was going down to 24. Worst company ever.
Breffni
4 months ago
When one can reach a support person with the company like a case manager for your issue, They will not give you an email address or direct phone number so that you can communicate directly with one person to resolve whatever issue you may have. NO as they want to make your task or insurance claim as difficult as possible. They say don\'t worry that they are adding all the details to your file so you can speak to anyone who answers and they will, be able to see all the file notes?? NOT TRUE. Nobody EVER will agree to call you back as \"They have no access to outbound calling\" Hello?? Just so they can keep you hanging on the line again with intent to drive you insane or at least to give up pursuing your claim. I had to buy an additional cell phone so I could deal with my claims and run my business on my regular phone. I had to drive them equally crazy with emails voice mails and crushing on them complaining before I was finally able to secure results on our claims which took as long as six months and when they do offer to cover a claim they offer to cover 70 to 80 % of the required replacement or actual cost to replace an item. Every time one calls up one speaks to a different person AGAIN designed to wear you out needing to explain the entire scenario over and over and they all say the same thing, we are so sorry to hear that you have had this experience with us and I want you to know that I am going to help you resolve all these issues today. Trust me, I will be the one to complete your requirement today. You should receive an email in 24 to 48 hours offering to replace your item OR a value option for you to simply receive a check for \"X\" dollars in lieu of us replacing or fixing the failed item. I am indestructible and a daily yoga enthusiast and have a clear mind even at 73 BUT I had to go at them at 100MPH daily for AGES to get the job done. I would say ELDER ABUSE\" COMES TO MIND HERE.
Catherine
4 months ago
I initially called Cinch in July of this year, for a repair on the HVAC, as the system was not working properly. I was told that the service would have to be rescheduled since the Freon needed replacement. When the service tech finally showed up in October after rescheduling a number of visits, he drained and replaced Freon and said it was a job he hated to do. After the technician replaced the Freon in November, the unit was inoperable as it was making loud exploding noises - I have video recordings of this and showed to the technician. He blamed it on the pipes in my attic - however, this happened only after he replaced the Freon. The responsibility of the damage is completely on the technician. I told him I wanted the unit outside to be replaced instead of having to wait any longer for some sort of relief. We are in California and still use our air-conditioning. My disabled son has had to rely on fans to cool himself off and it has not been easy to go through an entire hot summer in California without air-conditioning. I have been very patient with all of the excuses, rescheduled appointments (that were not my doing), the excuses, and NOT properly fixing my unit. THE LAST STRAW WAS THIS MORNING WHEN I RECEIVED AN EMAIL FROM SEARS, SAYING THAT I SIGNED OFF ON A LABOR PROJECT. This was not my signature. I do have copies of my signature from the past, and you are welcome to compare them from what I received today. This is evidently the worst case of fraud and failure to perform a service that I have ever witnessed in my lifetime. Despite the(attached) fraudulent receipts, the technician never showed up today. I do have Ring surveillance as proof. We are still without an air-conditioning unit as a result of the technician -I don’t want to ever have him sent to my home again I called case management at cinch warranty services, and they told me to send the complaint to support services@ cinchHS.com. After submitting my complaint, I received a call from somebody (in Columbia) who I had a hard time understanding, but the gist of the call was that they denied my claim. I contacted cinch once again and was transferred and hung up on multiple times after dealing with their case management department, one of the persons that I spoke to by the name of Sean refused to get back on the phone with me and now I don’t know what to do properly address this issue. In the meantime, the Sears technician keeps texting me and I don’t want to answer him please help me. I’m not sure what to do. I’m a 60-year-old widow , who is living at home on a fixed income with a disabled child
charles
7 months ago
unsuccessful repairs
Faithetta
8 months ago
filed complaints with BBB and FTC.
Sabrina
10 months ago
I purchased this home warranty 3 years ago and ordered the premium warranty plan. I verified before purchase that my HVAC replacement would be paid for in full, that Freon was covered at the going rate, and if the space for the air handler needed to be made wider for replacement is that covered. I was told yes to all of my questions so we signed up. Paid them thru our mortgage so no missed payment. My HVAC went out I called up cinch and spoke to “Carlos”. He set me up to have a service provider come out. The agreed deductible was $125, imagine my surprise when “Carlos” charged me $140 because of Covid? Two day no show I called cinch and they gave me the phone number so we called: the service provider refused to come out stating the following:” cinch home warranty is dishonest and have dishonest practices “. I said ok?? Called cinch back spoke to “Carlos” again and he sent us to All American heating and cooling. They came out and misdiagnosed my HVAC needs. After going back and forth with “Carlos” at conch he sent All American heating and cooling out again and they misdiagnosed again stating we needed a new compressor. One week goes by nothing (we live in Arizona) I call back and talk to “Carlos” again and get transferred all around out we released that to be fixed on this day and it is going to cost you $805?? Imagine my surprise . I had had “Carlos” read my warranty stating that is any work was done the Freon was covered 100% with the repair. Now it isn’t true. Then Wendy Dunn calls me from customer relations and offer me a new HVAC. Then calls me two days later and renigs. I had to go to an outside company Semper Fi and they diagnosed my HVAC and we needed a new one. I should not have had to do that. I have sent the invoices over, the diagnostic report, and pictures of the HVAC that needed to replaced. Cinch is refusing to provide me with the cash value of a new HVAC. I made a total of 27 calls so far and every time I call I talk to “Carlos”. They lie about their names as well. Companies are not supposed to be allowed to do that. I will not settle for less than that. There are 4,169 complaints filed on the BBB all saying the same things. Why is no one holding this company accountable for their actions and fraud?
Brock
1 year ago
Just wanted to ask if you would be interested in getting external help with graphic design? We do all design work like banners, advertisements, photo edits, logos, flyers, etc. for a fixed monthly fee. We don\'t charge for each task. What kind of work do you need on a regular basis? Let me know and I\'ll share my portfolio with you.
Troy
1 year ago
OMG, Cinch has not helped me with my dishwasher and clothes washer yet they take $50 a month. I have sent at least 15 or so emails, talked to representatives (that are incredibly hard to understand) on the phone at least 20+ times. Now I\'m just trying to get out of the contract and they say I\'ll owe $200 for a cancellation fee. So over the period of the warranty I will have paid $600 and still have a broken dishwasher and a clothes washer that doesn\'t clean properly. This company is a joke!! -Troy
Jeff
1 year ago
I\'d like to speak with someone about our frustrating experience with Cinch Home Services.
Carla
1 year ago
Cinch Home Warranty refused to replace my broken, fire hazzard heat pump, in fact, cancelled my contract with no notice to me, a day before I called. I spent $9,000. of my savings. I need help. Thank you.
Bill
1 year ago
In July 2021, my air conditioner failed. Cinch sent a repairman who replaced the capacitor, and that repair held until April 2022. In that month, I filed another complaint with Cinch. They assigned it to a technician who never responded. When I eventually called him, he said that he no longer accepted Cinch contracts and had already told them that. Cinch eventually proposed another contractor who proposed replacing the capacitor. I informed him that repair had already been done less than a year before and that was all they would let him do. I allowed him to proceed. In June 2022 the air conditioner failed again. I filed another claim with Cinch, and they re-assigned the guy who in April had said he did not accept those contracts. Of course he never responded. I notified Cinch, and they did not respond to me. It was June in Texas, so I called in a contractor who told me that the system needed a total repair. I obtained 4 quotes and went with the lowest priced one. Cinch refused to reimburse me since I don\'t have a written diagnosis and they did not authorize the original repair. An attorney sent a demand letter on my behalf where Cinch responded with the same message; unfortunately, that attorney is not well-placed to continue the complaint.
Janna
1 year ago
would give cinch 0 starts if I could. We had an absolutely unprofessional plumber sent to us by Cinch as the “best provider in the area”. The guy has terrible reviews from people online on yelp and other websites, with some people reporting feeling unsafe in his presence and even on the verge of calling the police to resolve the situation. Unsurprisingly, I was not happy with his work and tried to discuss the issue with him. He threatened to sue me, I paid him for his terrible and overpriced work and said I would never work with him again. Several months later, I need Cinch service again. Cinch assigns the same problematic guy to my service request. I call and asked to be reassigned to another plumber, explaining the situation above. This time, Cinch reassigned me to someone else and assured me that going forward I will be assigned to the new plumbing company. Apparently that was not the case! Fast forward several more months later, I need Cinch plumbing service again. Lo and behold, I get assigned to the same problematic plumber I complained about earlier. I call and ask them to reassign to the second plumbing company as before. this time, some customer service guy Juan with employee number 53742 says: he “can’t” reassign because the problematic plumber is allegedly the “best reviewed provider” by some internal Cinch standards. I explained the earlier situation with the unprofessional plumber, the bad reviews, how last time I was able to get another company to come out, and asked again to be reassigned to someone else. The customer service guy wouldn’t budge, saying the previous customer service guy who helped me last time went against policy to help me and that he was not willing to do that being afraid to break policy. After 30 minutes on the phone, I ended up requesting to talk to his manager. The manager was not available so they said they would call me within 24 hours. What a terrible waste of time! Cinch should be ashamed of it’s awful customer service and terrible system that is unable to recognize and appropriately rate bad providers or reassign providers.
Canyon
1 year ago
I’ve been having nothing but issues with cinch home services since we bought their home warranty in march of 2022. The most recent issue is why I’m requesting your services. I’ve never even thought about filing a lawsuit against anyone in my life, that’s how terrible this company is. My well pump went out in July of 2022. I called cinch to file a claim and they told me that they didn’t have anyone available to send out. I asked them how long it would take, seeing that I didn’t have any running water to my house and they said that they would let me know as soon as they found a service tech. I didn’t hear back from them for a day, so I called back and no one had record of me calling in. They still couldn’t find a provider, so they labeled it an emergency situation and told me that I could contract my own service tech and that they would reimburse me after the job was complete. The bill for service was around $3,000, cinch offered me $670 for labor and pump replacement. They forced me into a position where I had to pay out of pocket for service provider because they had no sense of urgency for my claim. I couldn’t wait 3 months for them to fix my well pump, like it took them for my dishwasher claim that I filed at the beginning of the year. They also sold me on an upgrade, when I originally signed up with them, that if I was ever to be displaced from my home, that they would pay for lodging up to a certain amount. They wouldn’t pay for a hotel, forcing my family to move in with relatives for 5 days. After countless hours on the phone with a dozen different customer service reps, they keep telling me that there is nothing more that they can offer me. It’s been 5 months and I just recently got assigned a dedicated claims specialist, who barely speaks English, and won’t budge on the $670 offer. I need help.. there’s so many other issues that I’ve had with them that I can’t even write them all in this message. I’m just tired of being on the phone and re-explaining my issues over and over again. I don’t have enough time in my day to deal with this and they realize that and clearly take advantage of these situations.
Randal
1 year ago
We have Cinch Home Services and filed a claim for refrigerator repair/replacement in June. The repairman came out the same day so it seemed like a good start. He ordered a couple part which took a long time to receive. This seemed normal due to the current supply chain constraints. He came back out to replace the parts and said to call him if anything went wrong. The refrigerator did not start working properly again so I called him. He came back out one more time and said it looked like it was the compressor and he would have to order the part. he added that it was a big job and would take two men. he said his other tech was tied up and Cinch may pass the job to a larger company. Which they did. It took a long time for the other company to come. I logged onto my Cinch account and saw the service order had a \"Completed\" status. I had to contact Cinch as they did not contact me about this and they eventually told me they were waiting for the report from the original repair company. they said they could move forward without it. Eventually the original repairman sent a one sentence email report stating he was finished with the job or something like that. They reopened the claim on 18 October 2022 and assigned the job to A to Z Appliance Masters INC., tel: 703-615-7181. The new repairman came out by himself and knew nothing about the previous work on the refrigerator so it was like starting from scratch. He stated Cinch had given him no details. He said the compressor (if that was the problem, would be expensive and he had to check with the warranty company. He put Freon in the refrigerator hoping that would work, it did not. I called him about this and he said he was going to call his technician and call me right back. He never called back and when I called him it went straight to voicemail and he never would return my calls. I never heard from Cinch. I eventually logged onto my account and saw my new claim was marked completed. I called cinch about this and they really had no answers. I told them I wanted my refrigerator repaired or a new refrigerator or was was going to a lawyer. They never contacted me even after this. I would like to report Cinch to the BBC and sue them. Actually, I would like to put them out of business. Also, their subcontractors are colluding with them in my opinion. Finally, this problem I am currently having with Cinch has never been this bad, they did an okay job repairing our dryer and even gave us a new washing machine over the years. Can you help me and if so, will it cost me anything. Thank you, Randal Anderson