Do you think Cinch Home Services, Inc. is not playing fair? You have rights under the law and we can help you at no cost to you. UDAAP is an acronym representing laws that prohibit Unfair, Deceptive, or Abusive Acts or Practices in the context of trade or business.
THE BEST PART IS…
If Cinch Home Services, Inc. violated the law, you may be entitled to money damages and Cinch Home Services, Inc. will pay our fees and costs. You won’t owe us a dime for our services. Plus, some of our clients also receive debt relief and cleaned-up credit reports. You have nothing to lose! Call us today at 312-300-5996 for a free consultation.
What is Cinch Home Services, Inc.?
Cinch Home Services, Inc. is a home service insurance provider conceived in 1978. The company generally offers protection plans and home warranties. Cinch Home Services, Inc. has been accredited by the Better Business Bureau (BBB) since 2019.
Cinch Home Services, Inc. employs 900 employees across the country. It works in partnership with a network of home service professionals nationwide.
Cinch Home Services, Inc. Address, Phone Number, and Contact Information
Service Center
1625 N. W. 136th Ave., Ste 200
Fort Lauderdale, FL 33323
https://www.aarons.com/
1-877-880-1634
Store hours unlisted
Unsuccessful Repairs
Numerous BBB complaints against Cinch indicated unsuccessful repairs with their service providers. Some clients recounted going through multiple technicians only to be told appliances were unrepairable. Others had to endure going back and forth with Cinch’s technicians only to pay out-of-pocket for repair outside of the company’s network.
Late Servicing Schedules
Another service-related issue is with Cinch’s scheduling. Some complained about the company sending out repair people to their homes days if not weeks. Others were frustrated with the parts replacement service, leaving them with broken fridges or water heaters for weeks.
Refusal to Reimbursement
Even amid emergency cases, Cinch has refused to reimburse multiple clients who had to call nearby professionals to attend to their broken appliances or fixtures. According to the reviews, some had leaks causing water damage to the floor or broken fridges requiring immediate attention. Despite the urgency required in those situations, Cinch has been adamant in rejecting claims until the BBB intervened.
Undisclosed Deductions
In some cases, consumers were not informed of certain service charges. According to one complaint, Cinch sent out a refrigerator that didn’t resemble the one they had in brand, model, type, and size. Even the delivery people/installers were shocked the company would send such a model as it didn’t fit the consumer’s space. Both the company and installer failed to inform the client that there was going to be a 35% freight charge out-of-pocket even in the face of a failed transaction.
Lousy Customer Service
Overall, Cinch Home Services, Inc.’s customers are dissatisfied with their customer relations. Criticisms aired out mentioned Cinch’s inconsistent instructions, undisclosed info, and failure to schedule timely repairs. Others lamented having to talk to multiple customer service representatives only to be refused for their rightful claims.
Unfortunately, unsuccessful repairs, late repairs, reimbursement issues, undisclosed charges, and subpar customer relations complaints are just the beginning for Cinch Home Services, Inc. The company’s customers are left wondering what options they have regarding their consumer rights.
We Fix Complaints When Customer Service Won’t
Has Cinch Home Services, Inc. used misleading sales tactics? Have you received poor service? Do you have complaints with billing? Do you want customer service at Cinch Home Services, Inc. to listen?
A lot of Cinch Home Services, Inc. Corporation customers aren’t happy with their service and the Better Business Bureau lists 3,118 customer complaints against the company in the past three years, including complaints for billing and collections practices, problems with a service/product, advertising and sales, among others.
If your complaints haven’t been heard, we can help. At America’s Consumer Lawyer we help customers who have been mistreated by big companies–much like Cinch Home Services, Inc.–and we turn your complaints into resolutions!
We’ll not only file your legal demands with Cinch Home Services, Inc., we’ll negotiate with the company. If your claim isn’t resolved through these negotiations, we’ll work through the legal process that is outlined in your Cinch Home Services, Inc. contract, which is typically arbitration.
America’s Consumer Lawyer gets results–including zero balances, refunds, and other compensation.
Here’s How to Make Big Companies Listen
It can be frustrating when you rely on a service and don’t get the results you’ve paid for. Big companies make mistakes every day and not only is it their fault, but it can also cost you money, time, and leave you with big headaches.
Have you tried calling Cinch Home Services, Inc. to address an issue, only to be told that the representative has no authority to do so? Or maybe you’ve tried talking to someone higher up in the company, only to be ignored, dismissed, or they take too long, continuing to waste your precious time. Maybe you’ve sent an email to the company which only resulted in a prefabricated response or they never follow through with what they’ve promised.
When you’re limited in your choices for service providers or you’re locked into a contract, what can you do?
Fortunately, you do have options.
Use Arbitration to Settle Your Complaint
Most companies like Cinch Home Services, Inc. have an arbitration clause in their contracts to prevent being taken to court for traditional litigation. This is actually an advantage for the consumer. When you request an arbitration hearing, an independent third-party (the arbitrator) with knowledge of the type of situation involved will listen to the facts from both sides and make an impartial, binding decision. Cinch Home Services, Inc. will have to do a lot of work and there is no guarantee that they will have a successful outcome.
Arbitration is Fast, Inexpensive, and Private
Arbitration with Cinch Home Services, Inc. is conducted through the American Arbitration Association (AAA). According to the AAA Consumer Due Process Protocol, arbitration through AAA will comply with their Statement of Principles, which includes:
- The process is fundamentally fair – All parties are entitled to qualified, competent, impartial arbitrators who will conduct a fair hearing.
- You get access to all relevant information – This includes reasonable costs, confidentiality, reasonable time limits, and meeting times and/or locations that are agreeable to both parties.
- Transparency – AAA provides clear arbitration agreements and the ability for each side to hire their own representation.
- Just process – Arbitration allows the arbitrator to award the same relief as traditional litigation in a binding decision.
- Alternative to arbitration – Mediation and the ability to take the case to small claims court should be available in some cases.
Arbitration Gives you Control and Leverage
When Cinch Home Services, Inc. is alerted that you plan to pursue arbitration, they know it will cost them money out of pocket. Not only do they run the risk of losing the case, but they will also pay for their mistake(s) and the arbitration itself. This gives you more leverage with your demands.
If Cinch Home Services, Inc. doesn’t meet those demands and you have a real complaint, America’s Consumer Lawyer can help by representing you in arbitration where you will get a fair, just, and transparent hearing.
Control and Leverage Triggers Faster Settlements
Large companies like Cinch Home Services, Inc. don’t like the uncertainty and loss of control that comes with arbitration. Not only do they lose the advantage in the situation, but you’re also on equal footing with them in the eyes of arbitration.
The first step in taking on Cinch Home Services, Inc. is to formally raise your complaint. The lawyers at America’s Consumer Lawyer can help you to do so. We will send a letter of demands to the corporate offices of Cinch Home Services, Inc., letting them know that you’re ready to begin arbitration if a satisfactory resolution is not achieved. Typically, this is 30 days, but it will depend on your specific contract with Cinch Home Services, Inc.
Approximately 50% of cases will settle before proceeding to an arbitration hearing during this time. However, if Cinch Home Services, Inc. doesn’t offer a reasonable settlement within the appropriate time frame, the next step would be filing a case with AAA. America’s Consumer Lawyer will not only put together the necessary paperwork for arbitration, but we will also help you take the next steps in the arbitration process.
UDAAP and Arbitration
UDAAP is an acronym representing laws that prohibit Unfair, Deceptive, or Abusive Acts or Practices in the context of trade or business. This includes misrepresentation, deception, false advertising, or false promises. These laws emerged following the Dodd-Frank Wall Street Reform and Consumer Protection Act that was enacted in response to the 2008 financial crisis. The ultimate goal with these laws is geared towards protecting consumers involved in financial transactions, educating consumers on their rights, and allowing them access to information and resources to best inform their decisions.
UDAAP laws are regulated by two organizations, the Consumer Financial Protection Bureau (CFPB) and the Federal Trade Commission (FTC). The FTC expanded the initial UDAAP laws in 2004 to include unfair and deceptive acts and practices. Some standards for unfairness, in particular, include if it causes or is likely to cause substantial injury to consumers, the injury is not reasonably avoidable by consumers, and the injury is not outweighed by countervailing benefits to consumers or to competition.
Every state has UDAAP laws, which can vary widely. However, the lawyers at America’s Consumer Lawyer understand these laws and can use them to get compensation for deceptive practices, representing consumers throughout the country in cases of arbitration at no cost to them. The company will not only pay the consumer, but they will also pay my fees as well. The consumer will never pay me a cent.
If you’re dealing with an issue with Cinch Home Services, Inc., you might try filing a complaint with the BBB or the customer service team with Cinch Home Services, Inc. Unfortunately, these avenues won’t always lead to a successful resolution for you, the customer. Instead, you may want to consider an experienced arbitration lawyer to take on your case.
Arbitration is a very useful tool for resolving disputes, and America’s Consumer Lawyer can help. With our expert guidance, we bring the big companies to the table and provide the support needed to get your bills corrected, credit reports fixed, improper fees refunded, and more. Let us pick up the sword for you; you have nothing to lose.
How Do I File a Complaint Against Cinch Home Services, Inc.?
We will use your state’s UDAAP law to file a complaint in Arbitration on your behalf at no cost to you. UDAAP laws include misrepresentation, deception, false advertising, or false promises. Under your state’s UDAAP law, you are likely entitled to money damages for your actual damages. Plus, the other side will pay our fees and costs. You will not pay us a penny. These laws emerged following the Dodd-Frank Wall Street Reform and Consumer Protection Act that was enacted in response to the 2008 financial crisis. The ultimate goal with these laws is geared towards protecting consumers involved in financial transactions, educating consumers on their rights, and allowing them access to information and resources to best inform their decisions.
People, First
We are proud to serve consumers in arbitration cases. We see you as a person, not just a client – and that makes us better at the work we do. We listen. We learn your story. And, as we help you get the money you deserve, we go above and beyond in a way most law firms never could and never would. Because we’re not just lawyers. And you’re not just a client. We’re friends, neighbors, family. We’re all people and here at America’s Consumer Lawyer, we put People, First.
Share Your Complaints Below Against Cinch Home Services, Inc.
We encourage you to post your complaints about Cinch Home Services, Inc.. Sharing your complaints against this big company can help other consumers understand what to do when they have problems with this company. Sharing your experience may help someone else!
Submitted Comments
My furnace needs to be repaired, and I submitted my claim to Cinch on 12/8/2025 and by 12/10/2025 the service provider was dispatched out to my home. It was determined during that time that the furnace will need to be replaced, and documents would be submitted to Cinch for their approval. On Saturday 12/13/2025 I reached out to Cinch for an update and was told my claim was approved and they will order the furnace and ship it to the service provider and once received the service provider will contact me to schedule an install appointment. Wednesday, December 17th, I received an email from Cinch now saying my claim has been denied due to the service provider saying my furnace was still under a manufactures warranty and because of this Cinch cannot approve my claim and I will need to go through the manufacturer\'s warranty department to submit a claim for repair. Of course, I called Cinch immediately to obtain more information and ask how they knew I still had a manufactures warranty when I didn\'t know this information myself. The advisor stated they go by the information provided to them by the service provider that came out to my home. I say, \" so you just take their word? You don\'t contact the manufacture to obtain proof?\" The advisor told me I would need to reach out to gather proof detailing that I do not have a warranty on my unit and send an email to their disputes department for review. So, I do just that, spoke to Lennox Furnace, the manufacture of my furnace and was told that usually warranty companies call them directly to get this information, I state, yes that makes sense to me too, I don\'t understand why I would have to be the in between person to get this information but, this is what they say they do so I\'m doing it. I received the official warranty certificate for my furnace along with the Consumer Support information and number so that they could contact Lennox if necessary. I then receive a call a little before Christmas with someone from the Disputes department with Cinch telling me that the information I provided wasn\'t sufficient enough and my claim would still be denied. So, I say, you deny my claim with NO PROOF from the service provider saying I have a manufactures warranty on my furnace and when I provide you with information from the actual manufacture saying my unit is not covered you tell me that\'s not enough and you still deny it?! I was told I need to provide information that explicitly states there is no warranty coverage on my furnace. So again, I hang up with Cinch and immediately call Lennox Furnace and was provided with MORE proof that my furnace was not coverage. The email I provided states \"that since Lennox has no way of knowing when the furnace was installed in my home, they can only go by the serial number on my unit which shows my furnace was manufactured in July of 1990 and the model would have a lifetime warranty for the original owner. After that, there is a limited warranty for the subsequent owner that last for 20 years making the limited warranty good until July 2010, and as of today date 12/2025 (we were in December 2025 when they provided this email) there is no longer a warranty on the furnace installed in your home\". Making my furnace 35 years old. I provided this email to Cinch on 12/30/2025 and has been getting the run around since. I call, and its \"oh it\'s been escalated for review, we\'re still waiting on their response, that department is not open on the weekends, we are sorry for this inconvenience, we will give you one month free service for this delay\" or I receive nothing because they do not reach out to me unless I reach out to them. I am at my wits end.
I am writing regarding my recent service call to Cinch for our boiler on 12/4/2025. In the beginning, the boiler was still running intermittently. After two weeks, the boiler completely failed. The return pump had failed initially and subsequently one of the zone pumps also failed. Cinch evaluated this as an emergency situation from the start as we are experiencing extremely low sub zero temperatures. It has now been over 4 weeks since the claim started and we are still without heat. Yesterday, 1/6/2026, one of our pipes burst.
Our initial claim for the boiler failing went 5 days without a provider as the first company assigned to the repair did not contact us. On 12/9/2025, Cinch assigned another provider, Palmer Heating and Cooling on 12/10/2025. Parts were required and ordered by Cinch on 12/12/2025. I chased Cinch multiple times and parts were delivered to Palmer on 12/18/2025. On 12/29/2025, a technician was due to come and fit the parts. The technician called from 1 mile away from our house to inform us that he had the wrong part. Palmer had had the part for 11 days and had not done anything about it being incorrect.
We have been doing everything we can to keep our house warm. We have been running our gas fire non stop and have purchased standing heaters in order to prevent the pipes freezing. However, this was not completely effective as one of the pipes burst on 1/5/2026.
At first Cinch told us that they would cover the burst pipe and the service fee for this additional callout. However, on 1/6/2026 they called to inform us that this is not covered in the contract and we are responsible for fixing the burst pipe, despite the fact we have done everything we can to prevent this from happening.
There appears to be nothing in the contract the qualifies why Cinch has taken so long in an emergency in not only sending the parts, but also sending the wrong parts as per the technician.
Please can you help us?
My wife and I have been customers of Cinch home services for over 4 years. For the last 3 years they have constantly replaced parts on an outdated AC system. The system broke again in May of this year. They sent Ease LLC to repair the compressor. It broke again at the end of July due to an apparent failure on Ease to properly purge the lines of debris during repair. We require a now HVAC coil and dryer unit. They assigned Leads Mechanical to the repairs. The parts were ordered 11 August. Now today 08 September the system remains unrepaired. I have had to utilize stand alone AC units to keep the bedrooms cool. I have a 6 month old in the house and heat is life threatening. I have called them numerous times trying to get a status. I was told the parts would arrive to the service provider on the 13th of August. Then I got told they would arrive the following week and the following week. Over the last weekend I was informed they finally arrived but after a phone call the a customer service rep it appears the parts haven\'t been sent at all. I would like to know our options I am tired of working with this company. They signed a contract that we have been paying for and they have yet to hold up their end of the contract.
Last august 2024, my ac broke down. I called Cinch home services to sechdule appt for technician to come to my house. This was very hot summer. They said all technicians are not available for a month. I had to call outside contractor to install new ac unit. It costed me $13,575.00.
Emil Budilov
8 months ago
An ongoing issue for 4 month on my ac
AC upstairs , was working fine no power, call Cinch they fix it work for 4 days , than my down stairs when along with the upstairs again. they sent out different company to check and they said the upstairs unit compressor when out. and after checking down stairs unit they said heat exchanger is out but my heat works fine ,so if there something wrong how would I know unless they check it because it still works fine. and the AC downstairs need Evaporator.
CINCH WILL NOT HAVE YOUR BACK BUT WILL TAKE YOUR MONEY
I have several contracts with Cinch and recently filed a claim for service regarding a gas leak. Days ago, they claimed they could not find a repair company, so they allowed me to locate one. Interestingly, I had no trouble finding several vendors in the area to test and repair the issue.
After the vendor diagnosed the problem and I submitted the required documents, Cinch informed me that we would need to be without heat for up to seven more days before they would even decide on approval. I also noticed that they changed the date of my service request to make it seem like I just called them.
I am very disappointed with their service right now. We are doing everything we can to prevent our pipes from freezing while we wait to see what their next move will be.
We have been without heat and hot water for nearly two weeks, and we have been lied to many times along the way. One woman that approved the claim promised she would call the plumbing company with the approval she lied again. The total cost for the gas line repair is 3,579.00. It is VERY sneaky that they keep changing the service request date to make it appear we just called. What they missed is the fact that all our calls are recorded with date and times. I recently started getting messages from 2 different woman claiming they were my sole point of contact and to setup a onboarding call. That make NO sense I already had a recorded \"onboarding\" call. My plan was to add 3 more service contracts before this happened. Now I need to warn the unsuspecting. Anyone wanting proof of claims to contact me. I will not let them rip me off without a huge battle period.
Cinch Home Services denied my claim and offered additional two months of free promotional period in lieu of accepting the claim to fix my hot tub, painfully, they still withdraw payments from my account for the promotional period. Multiple times, I spent hours on the phone with different people from different department, but they kept promising reimbursements of the money they wrongfully withdrew from my account, but I never received any refund.
Their employee advised me to cancel direct debit so that they don\'t keep taking my money while waiting for them to resolve the reimbursement issue, which I did, they did not reimburse they money they owe me and I did not receive any call from their team to resolve their error. I called them many times all I received from them was apologies and promises with no action to fix the issue.
A couple of months after, I started getting a call from debt collectors about owing Cinch Home Services Inc. some money; then I called Cinch again and I was told they cancelled my account due to non payment, and the collection action would remain in place.
I will like to sue them for the violation of the contract, and inconvenience they caused.
Cinch Home Services has dropped the ball and refuses to make it right. I logged a claim with them nearly 2 months ago. They contracted Sears Home Services to make the repairs to my dishwasher. Sears has cancelled every appointment for repair. 5 appointments. This has cost me time and money waiting on them to show up. My dishwasher is still in disrepair and they refuse to refund my \"deductable\" or to make ammends.
I have Cinch Home Services as my home warranty provider in Florida. Over the past six months, four different Sears technicians have attempted to fix my AC, yet it’s still not repaired. I’ve made over 40 calls to both Cinch and Sears, with each company directing me to the other.
The first Sears technician diagnosed a leak in the evaporator coil, and it took two weeks to order the part. When a different technician arrived to install it, they claimed the issue wasn’t the evaporator coil but something else. A third technician was then sent out, only to confirm that it was a leaky evaporator coil. Sears later said they couldn’t get the part and would need to replace the entire unit. They scheduled a visit to take pictures for permits and promised to call me back—but I never heard from them.
After nearly six months, Cinch declined the replacement and instead offered me a claim credit of $2,822.20 to fix the evap coil. not sure if i just take the credit or seek other means.
I bought a new house. The former owner gave me a one year home warranty from Cinch. I have had legitimate repairs done with documentation, photos and videos as proof. I showed them to Cinch. They denied my claim. I didn\'t even tell them about all the other work, because they wouldn\'t even listen when I told them about the first part. It totaled a little under $4,400. The total amount of all the work is about $20,000. And Cinch will not pay one penny, of legitimate repair expenses, that they say they will cover.
My washing machine broke last year and I spent over 6 months trying to get my Cinch home warranty to repair the washer. In May or June of 2024 I first called to submit a claim. Within a week someone was sent out to investigate the washer and diagnose the problem. However, the first technician incorrectly diagnosed the problem. Parts were ordered and it took a week for the parts to arrive, then another two weeks plus a few days before a technician could come out to install the new parts only to tell me that the first technician must not have opened up the washer to look at what the issue is because it is not a problem with the parts ordered. As such, the second technician ordered new parts. It took another two weeks for all the parts to arrive and two months for me to get Cinch to get a technician out to install the new parts. When I finally got someone to come out I was told that a part was missing in the delivery that was necessary to complete the repair. The same thing happened a second time...finally on the third try someone attempted the repair but only as a \"bandaid\" because we have not been able to get the right part ordered. Cinch is telling me that someone needs to come out to inspect the washer and try again before I can just get the washer replaced. Bottom line is I cant get them to do anything so threatened them that I\'ll have an attorney help me out with this and ultimately will ultimately cost them more than just doing what I ask and replace the washer (and now a matching dryer for my troubles) because of all the missed hours of work and time spent on the phone which totaled quite a lot of time spent on this issue. I\'m contacting you today because the band aid that was done by the last technician seems to be coming off and my washer is about to go and can\'t be without a washer for another 6 months.
Cinch Home Services Has been very unfair to me as a paying consumer, Cinch has used fraudulent
business practices concerning a claim on my AC unit.
Cinch Home Services took my money for warranty protection for my appliances, and when I needed service they sent repairmen out who did not even take the time to even look at my AC unit to fix the problem. the company denied my claim
Their plumbers place caulk around the shower fixture which stopped the leak that was visible but the shower fixture continued to leak inside the wall. Our homeowners insurance has denied the claim because it was leaking inside the wall for a while. The leak detection service said it was a no brainer that it, the shower fixture, should have been replaced . Additionally, their plumber replaced a seal in the toilet but left the toilet wobbly now we have two separate leaks from lichen ceiling which is below our bathroom. Insurance denied fixing that too.
We are in current battle with Cinch Home Services and Sears home warranty about a compressor replacement. We have been without AC since 5 Aug. As of today, 14 Aug, we are being told by Cinch that Sears has ordered the part. But when we call Sears, they state that they don’t see anything in their system regarding the part. I have talked to 4 technicians alone today and have gotten absolutely nowhere.
Cinch Home Services, Inc. Service Order # SCCRC3B814C3-7 not showing up or getting an AC uint repaired or replaced from May 28,2024 what is shall do up to date ? From my pocket I replaced on July 8,2024 .Cinch Home Services, Inc. Refusal to provide services that are defined in the contract ?
I need another?
My wife and I have been trying to reach you since 7/5/2024 you have not responded at all or return calls
Have Sears Home Warranty managed and owned by Cinch. Been without AC for 4 days wife is terminally ill and I have stage 4 lung cancer house gets to 94* by 3pm .
Status waiting for parts. Their contractor has found a part that would work but Cinch has not talked to them even though Cinch says they have asked contractor to find part.
State issuance Board and Senior citizen health and welfare department is also in volved.
Joseph and Culotta
2 years ago
I have had services with Cinch since 1/2023 They are unfair and canx my most recent appointment of a service that they origionaly did not repairI had several paid services calls in June and the work under the kitchen sink was incomplete the hose is broken and non functioning I did have Friday appointment the Escalatign Supervisor called me and the plumber and canx advised me in a very offensive tone curse words and hung up on me that the work was done and I need to pay for new service she called me a liar and hung up when I called back the CSR put me on hold and treated me the same cursing and I asked for a copy of the telephone call the CSR hung up agan,
Joseph and Culotta
2 years ago
I have had COnch home services for over a year adn have had nothing but negative dealing with t hem and the supervisors and the most recent issue was after calls for repairs and an appointment set for Friday 7/05/24 the Supervisor cancelled teh appointment she cursed me out and told me I will need to pay for future services she hung up on me so when I called back the CSR put me on hold after I said I want to speak to a supervisor my apppointment was to repair a bad leak under my sink that was not repaired properly the pupe needs to be replace there is still a leak I am saying I have a water leak under my sink and they are saying the waterline need to be repaired and I need to pay for that I already paid $300 which is 2 service calls..The staff is Indian and Spanish and there is a serious language barrier. my wife called and they talked to her so nasty she is 73 years old being called a lair after paying fees and not getting service is not good.. I tried to call the plumber and they told him not to answer my calls. The Escallation Manager canx the appointment
Cinch Home Services, Inc. not showing up or getting an AC uint repaired or replaced
Bought our house in May of last year. Our AC died in June. We got 1 year of Cinch home warranty with our house. They agreed to send someone out after $100 deductible. Instantly came out and said compressor was bad. For the next 2 months I kept getting the run around from Cinch. They never refused to fix it. It was always, we are waiting for the service tech to reply, or we are waiting on delivery, it is back ordered. It was going to cost me $3200 plus the $100 deductible to have my AC fixed through Cinch because literally everything but the AC unit was not covered. I had a local company install a new Trane unit for $5200. Me, my wife and 2 young daughters were without AC in June and July in Southern Illinois. The 2nd time I used them was because my 2nd shower was leaking into my basement. Again, $100 deductible. Sent a guy out. Nothing was accomplished. I contacted him again, nothing. I didn’t even try to go through Cinch. Shower still leaks in the basement and I’m stuck with $100 a month payment on my new AC for 5 years, that should have been covered.
I already complained to BBB. Sewage was backed up into house and long story short they did not fix it and the second plumber they sent out said he could not access the blockage without removing the toilet and the Cinch refused to pay him the additional $422.65 to remove and then replace toilet to access the block and so he left. This was already 9 days after I notified Cinch of the calim. So, I called Cinch and they have no real response except call us back another day. I finally had to pay the plumber personally to fix this as I have tenants inside the house linving with sewage. Cinch could care less when I shared my conderns about sewage and my concerns for health and safety. The only thing they did well was to take my fee.
Refrigerator broke down. We are at month 3 and the technician assigned is not responding. Cinch is not following up to make sure this technician is doing his job. The first parts were ordered and didn’t fix the problem . That took 2 months and multiple phone calls to Cinch because the technician doesn’t answer my calls or emails. Parts should have been ordered again and here we are at month 3 and no working fridge.
This is a recurring complaint. For the past 3-4 years I have had problems with my a/c unit. In the winter it is cold and the summer it is hot. Turning the system on does no good as only the fan runs and the system does not turn off. I have paid extremely high utility bills last summer and again this winter (over $900). I called cinch on May 6th and gave my $125 deductible on May 6th. It took a phone call from me before I was told a repairman was coming the following day. The repairman showed up on May 7th; said the compressor was bad and he would be back on the 10th to repair it. I have not heard from the repairman again. I called cinch on May 13th and was told the work order will be expedited. Nothing until I called again on today, May 17th. It should be noted that it is nearly impossible to talk with a person both at Cinch and the service provider. It is two weeks without a/c in Alabama and I\'m being told Cinch cannot do anything until they talk with the service provider. The service provider is not getting the job done and I should not have to wait on a non-responsive service provider. CINCH receives my monthly payment and CINCH receives my deductible. Both are handled expeditiously. It is hot and I need my a/c handled expeditiously.
I have a home warranty with Cinch Home Services. On April 5, 2024, my refrigerator stopped cooling and I scheduled an appointment with Cinch for repairs. After paying the $100.00 service request fee a repairment was scheduled to be sent for diagnosis on April 8, 2024. The repairman diagnosed the refrigerator as needed a new Compressor and electrical board. The repairman said he did not carry the parts. He stated he ordered the parts which would be delivered and installed on April 24, 2024. As usual no one showed up to complete the repairs and the service number I called ((501) 255-1057) provided no person to talk to regarding the service. It\'s just a continuous repetitive loop. I contacted customer service today and was told they did not receive a diagnoses of the repairs needed. He said they would contact Sears Home services to find out what happened. Ironically, this was the same response I received when my Central Air Conditioner broke in July 2023
I\'m having issues with Cinch Home Services, Inc. I called them for a repair of my freezer that wasn\'t working properly and I now have a completely unrepairable refrigerator, after 3 different technicians did \"repairs\" and replaced parts that were supposedly under warranty and they are now not wanting to replace my refrigerator because they deem the Samsung warranty supersedes them.
Can you give me a call please.
In May 2023, I first made 2 service calls to Cinch - each costing me 150 per service call - to fix the same AC issue (AC not working/cooling), only to continue having the same problem. The first service provider said it was a type of AC issue they didn\'t handle, and that I had to put in a 2nd call. The company they assigned the 2nd service call to claimed they fixed the problem by adding more freon - which Cinch does not cover - and charged me 450. At the time Cinch said since the service provider said the issue was a lack of freon, I had to go with the service provider\'s fix and pay them 450. Of course after I paid them, I had the same problem again within a few weeks, because the root of the problem - a leak in one of the coils - was not discovered or addressed. So I had to make a third service call costing me another 150, but fortunately the third service provider discovered the root of the problem - the leaking part - and fixed it.
Cinch owes me $450 plus the cost of the two unnecessary service calls at $150 each. They also took up a day and a half of my work time, for which I am expecting another $500 at least.
FYI, my covered address is in VA (11760 Sunrise Valley Dr Unit 801, Reston, VA 20191).
Please note if you are expecting legal fees up front, I need to know that right away and the expected amount. Otherwise please do not bother contacting me.
Cinch Home Services, Inc.
Refusal to provide services that are defined in the contract
The last week of Oct 2023,Horizon came by for a yearly tune-up, found holes in the flue pipe/carbon monoxide, shut my furnace down. Two of the (3) companies sent out for repair/estimate stated the motor was failing. Chinch refused to repair/replace the motor because the pipes were damaged(exclusion in contract) even after I agreed to pay someone else for the pipe repair. After an arthritis flare-up, and several space heaters I eventually purchased a new HVAC system. $22K
11/20/23 -- claim for dishwasher lodged
Cinch contractors out 8-9 times
Astro Appliance
Keepe
Mastercraft
A&E Home Services
HVAC unit stopped working 24Dec2023 while I was out of town. Upon my return I contacted CINCH home services (contract holder since 2016) to open a claim. They insisted on an up-front deductible payment and could not schedule a service call for 1 1/2 weeks - in the middle of January - with no heat. I was not able to speak with anyone on the phone and when I called customer service they would not even connect me with anyone unless I paid the deductible. I\'ve since paid out of pocket $11,702 for a new system and have cancelled my contract with Cinch. Do I have any recourse?
Our initial claim with cinch home services was on 12/14/23 because our heater was not working. Thermostat in inc. came out two weeks later (12/29/23) because it took that long to find a provider. They said the heat exchange was cracked and it needed replaced. On 1/2/24 I received a voicemail from thermostat inc which I still have saying cinch denied the replacement. On 1/3 our claim was closed. The claim was reopened the next day when we called to say the furnace still was not working. On 1/10 first call heating and air came out and said the same thing as the first tech said that the heat exchange was cracked the furnace was a danger and needed replaced. Since then the temps have dipped to 30/40 below with wind chill which led to pipes bursting in our home. This has caused damage to carpet that will need to be replaced. The furnace was finally replaced on 1/18/24 but only after we had to pay 2872.00 for \"uncovered charges\" many of the things we were charged for were not even done. I really hope you can help us with this. Thank you.
We purchased a home in Wisconsin that came with a cinch home warranty. We needed the furnace fixed, first rude guy they sent out didn’t have a clue how to fix it and actually went to the neighbors house. Second guy came out and got it started so we thought we were good came back after the holidays to found out we have no heat! Called cinch on 1-5-24 only to be told no one can come until 1-12-24. Asked if they’re replacing any burst pipes etc I was told she only makes appts, so they left us without heat in 30 degrees and was going down to 24. Worst company ever.
When one can reach a support person with the company like a case manager for your issue, They will not give you an email address or direct phone number so that you can communicate directly with one person to resolve whatever issue you may have. NO as they want to make your task or insurance claim as difficult as possible. They say don\'t worry that they are adding all the details to your file so you can speak to anyone who answers and they will, be able to see all the file notes?? NOT TRUE. Nobody EVER will agree to call you back as \"They have no access to outbound calling\" Hello?? Just so they can keep you hanging on the line again with intent to drive you insane or at least to give up pursuing your claim. I had to buy an additional cell phone so I could deal with my claims and run my business on my regular phone. I had to drive them equally crazy with emails voice mails and crushing on them complaining before I was finally able to secure results on our claims which took as long as six months and when they do offer to cover a claim they offer to cover 70 to 80 % of the required replacement or actual cost to replace an item. Every time one calls up one speaks to a different person AGAIN designed to wear you out needing to explain the entire scenario over and over and they all say the same thing, we are so sorry to hear that you have had this experience with us and I want you to know that I am going to help you resolve all these issues today. Trust me, I will be the one to complete your requirement today. You should receive an email in 24 to 48 hours offering to replace your item OR a value option for you to simply receive a check for \"X\" dollars in lieu of us replacing or fixing the failed item. I am indestructible
and a daily yoga enthusiast and have a clear mind even at 73 BUT I had to go at them at 100MPH daily for AGES to get the job done. I would say ELDER ABUSE\" COMES TO MIND HERE.
I initially called Cinch in July of this year, for a repair on the HVAC, as the system was not working properly. I was told that the service would have to be rescheduled since the Freon needed replacement. When the service tech finally showed up in October after rescheduling a number of visits, he drained and replaced Freon and said it was a job he hated to do. After the technician replaced the Freon in November, the unit was inoperable as it was making loud exploding noises - I have video recordings of this and showed to the technician. He blamed it on the pipes in my attic - however, this happened only after he replaced the Freon. The responsibility of the damage is completely on the technician. I told him I wanted the unit outside to be replaced instead of having to wait any longer for some sort of relief. We are in California and still use our air-conditioning. My disabled son has had to rely on fans to cool himself off and it has not been easy to go through an entire hot summer in California without air-conditioning. I have been very patient with all of the excuses, rescheduled appointments (that were not my doing), the excuses, and NOT properly fixing my unit. THE LAST STRAW WAS THIS MORNING WHEN I RECEIVED AN EMAIL FROM SEARS, SAYING THAT I SIGNED OFF ON A LABOR PROJECT. This was not my signature. I do have copies of my signature from the past, and you are welcome to compare them from what I received today. This is evidently the worst case of fraud and failure to perform a service that I have ever witnessed in my lifetime.
Despite the(attached) fraudulent receipts, the technician never showed up today. I do have Ring surveillance as proof.
We are still without an air-conditioning unit as a result of the technician -I don’t want to ever have him sent to my home again
I called case management at cinch warranty services, and they told me to send the complaint to support services@ cinchHS.com. After submitting my complaint, I received a call from somebody (in Columbia) who I had a hard time understanding, but the gist of the call was that they denied my claim. I contacted cinch once again and was transferred and hung up on multiple times after dealing with their case management department, one of the persons that I spoke to by the name of Sean refused to get back on the phone with me and now I don’t know what to do properly address this issue. In the meantime, the Sears technician keeps texting me and I don’t want to answer him please help me. I’m not sure what to do. I’m a 60-year-old widow , who is living at home on a fixed income with a disabled child
filed complaints with BBB and FTC.
I purchased this home warranty 3 years ago and ordered the premium warranty plan. I verified before purchase that my HVAC replacement would be paid for in full, that Freon was covered at the going rate, and if the space for the air handler needed to be made wider for replacement is that covered. I was told yes to all of my questions so we signed up. Paid them thru our mortgage so no missed payment. My HVAC went out I called up cinch and spoke to “Carlos”. He set me up to have a service provider come out. The agreed deductible was $125, imagine my surprise when “Carlos” charged me $140 because of Covid? Two day no show I called cinch and they gave me the phone number so we called: the service provider refused to come out stating the following:” cinch home warranty is dishonest and have dishonest practices “. I said ok?? Called cinch back spoke to “Carlos” again and he sent us to All American heating and cooling. They came out and misdiagnosed my HVAC needs. After going back and forth with “Carlos” at conch he sent All American heating and cooling out again and they misdiagnosed again stating we needed a new compressor. One week goes by nothing (we live in Arizona) I call back and talk to “Carlos” again and get transferred all around out we released that to be fixed on this day and it is going to cost you $805?? Imagine my surprise . I had had “Carlos” read my warranty stating that is any work was done the Freon was covered 100% with the repair. Now it isn’t true. Then Wendy Dunn calls me from customer relations and offer me a new HVAC. Then calls me two days later and renigs. I had to go to an outside company Semper Fi and they diagnosed my HVAC and we needed a new one. I should not have had to do that. I have sent the invoices over, the diagnostic report, and pictures of the HVAC that needed to replaced. Cinch is refusing to provide me with the cash value of a new HVAC. I made a total of 27 calls so far and every time I call I talk to “Carlos”. They lie about their names as well. Companies are not supposed to be allowed to do that. I will not settle for less than that. There are 4,169 complaints filed on the BBB all saying the same things. Why is no one holding this company accountable for their actions and fraud?
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OMG, Cinch has not helped me with my dishwasher and clothes washer yet they take $50 a month. I have sent at least 15 or so emails, talked to representatives (that are incredibly hard to understand) on the phone at least 20+ times. Now I\'m just trying to get out of the contract and they say I\'ll owe $200 for a cancellation fee. So over the period of the warranty I will have paid $600 and still have a broken dishwasher and a clothes washer that doesn\'t clean properly. This company is a joke!!
-Troy
I\'d like to speak with someone about our frustrating experience with Cinch Home Services.
Cinch Home Warranty refused to replace my broken, fire hazzard heat pump, in fact, cancelled my contract with no notice to me, a day before I called. I spent $9,000. of my savings. I need help. Thank you.
In July 2021, my air conditioner failed. Cinch sent a repairman who replaced the capacitor, and that repair held until April 2022. In that month, I filed another complaint with Cinch. They assigned it to a technician who never responded. When I eventually called him, he said that he no longer accepted Cinch contracts and had already told them that. Cinch eventually proposed another contractor who proposed replacing the capacitor. I informed him that repair had already been done less than a year before and that was all they would let him do. I allowed him to proceed. In June 2022 the air conditioner failed again. I filed another claim with Cinch, and they re-assigned the guy who in April had said he did not accept those contracts. Of course he never responded. I notified Cinch, and they did not respond to me. It was June in Texas, so I called in a contractor who told me that the system needed a total repair. I obtained 4 quotes and went with the lowest priced one. Cinch refused to reimburse me since I don\'t have a written diagnosis and they did not authorize the original repair. An attorney sent a demand letter on my behalf where Cinch responded with the same message; unfortunately, that attorney is not well-placed to continue the complaint.
would give cinch 0 starts if I could. We had an absolutely unprofessional plumber sent to us by Cinch as the “best provider in the area”. The guy has terrible reviews from people online on yelp and other websites, with some people reporting feeling unsafe in his presence and even on the verge of calling the police to resolve the situation. Unsurprisingly, I was not happy with his work and tried to discuss the issue with him. He threatened to sue me, I paid him for his terrible and overpriced work and said I would never work with him again. Several months later, I need Cinch service again. Cinch assigns the same problematic guy to my service request. I call and asked to be reassigned to another plumber, explaining the situation above. This time, Cinch reassigned me to someone else and assured me that going forward I will be assigned to the new plumbing company. Apparently that was not the case! Fast forward several more months later, I need Cinch plumbing service again. Lo and behold, I get assigned to the same problematic plumber I complained about earlier. I call and ask them to reassign to the second plumbing company as before. this time, some customer service guy Juan with employee number 53742 says: he “can’t” reassign because the problematic plumber is allegedly the “best reviewed provider” by some internal Cinch standards. I explained the earlier situation with the unprofessional plumber, the bad reviews, how last time I was able to get another company to come out, and asked again to be reassigned to someone else. The customer service guy wouldn’t budge, saying the previous customer service guy who helped me last time went against policy to help me and that he was not willing to do that being afraid to break policy. After 30 minutes on the phone, I ended up requesting to talk to his manager. The manager was not available so they said they would call me within 24 hours. What a terrible waste of time! Cinch should be ashamed of it’s awful customer service and terrible system that is unable to recognize and appropriately rate bad providers or reassign providers.
I’ve been having nothing but issues with cinch home services since we bought their home warranty in march of 2022. The most recent issue is why I’m requesting your services. I’ve never even thought about filing a lawsuit against anyone in my life, that’s how terrible this company is.
My well pump went out in July of 2022. I called cinch to file a claim and they told me that they didn’t have anyone available to send out. I asked them how long it would take, seeing that I didn’t have any running water to my house and they said that they would let me know as soon as they found a service tech. I didn’t hear back from them for a day, so I called back and no one had record of me calling in. They still couldn’t find a provider, so they labeled it an emergency situation and told me that I could contract my own service tech and that they would reimburse me after the job was complete. The bill for service was around $3,000, cinch offered me $670 for labor and pump replacement. They forced me into a position where I had to pay out of pocket for service provider because they had no sense of urgency for my claim. I couldn’t wait 3 months for them to fix my well pump, like it took them for my dishwasher claim that I filed at the beginning of the year. They also sold me on an upgrade, when I originally signed up with them, that if I was ever to be displaced from my home, that they would pay for lodging up to a certain amount. They wouldn’t pay for a hotel, forcing my family to move in with relatives for 5 days. After countless hours on the phone with a dozen different customer service reps, they keep telling me that there is nothing more that they can offer me. It’s been 5 months and I just recently got assigned a dedicated claims specialist, who barely speaks English, and won’t budge on the $670 offer.
I need help.. there’s so many other issues that I’ve had with them that I can’t even write them all in this message. I’m just tired of being on the phone and re-explaining my issues over and over again. I don’t have enough time in my day to deal with this and they realize that and clearly take advantage of these situations.
We have Cinch Home Services and filed a claim for refrigerator repair/replacement in June. The repairman came out the same day so it seemed like a good start.
He ordered a couple part which took a long time to receive. This seemed normal due to the current supply chain constraints. He came back out to replace the parts and said to call him if anything went wrong. The refrigerator did not start working properly again so I called him. He came back out one more time and said it looked like it was the compressor and he would have to order the part. he added that it was a big job and would take two men. he said his other tech was tied up and Cinch may pass the job to a larger company. Which they did.
It took a long time for the other company to come. I logged onto my Cinch account and saw the service order had a \"Completed\" status. I had to contact Cinch as they did not contact me about this and they eventually told me they were waiting for the report from the original repair company. they said they could move forward without it.
Eventually the original repairman sent a one sentence email report stating he was finished with the job or something like that. They reopened the claim on 18 October 2022 and assigned the job to A to Z Appliance Masters INC., tel: 703-615-7181.
The new repairman came out by himself and knew nothing about the previous work on the refrigerator so it was like starting from scratch. He stated Cinch had given him no details. He said the compressor (if that was the problem, would be expensive and he had to check with the warranty company. He put Freon in the refrigerator hoping that would work, it did not. I called him about this and he said he was going to call his technician and call me right back. He never called back and when I called him it went straight to voicemail and he never would return my calls. I never heard from Cinch. I eventually logged onto my account and saw my new claim was marked completed. I called cinch about this and they really had no answers. I told them I wanted my refrigerator repaired or a new refrigerator or was was going to a lawyer. They never contacted me even after this.
I would like to report Cinch to the BBC and sue them. Actually, I would like to put them out of business. Also, their subcontractors are colluding with them in my opinion. Finally, this problem I am currently having with Cinch has never been this bad, they did an okay job repairing our dryer and even gave us a new washing machine over the years.
Can you help me and if so, will it cost me anything.
Thank you,
Randal Anderson
