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Do you think Cinch Home Services, Inc. is not playing fair? You have rights under the law and we can help you at no cost to you. UDAAP is an acronym representing laws that prohibit Unfair, Deceptive, or Abusive Acts or Practices in the context of trade or business.


If Cinch Home Services, Inc. violated the law, you may be entitled to money damages and Cinch Home Services, Inc. will pay our fees and costs. You won’t owe us a dime for our services. Plus, some of our clients also receive debt relief and cleaned-up credit reports. You have nothing to lose! Call us today at 312-300-5996 for a free consultation.

What is Cinch Home Services, Inc.?

Cinch Home Services, Inc. is a home service insurance provider conceived in 1978. The company generally offers protection plans and home warranties. Cinch Home Services, Inc. has been accredited by the Better Business Bureau (BBB) since 2019. 

Cinch Home Services, Inc. employs 900 employees across the country. It works in partnership with a network of home service professionals nationwide. 

Cinch Home Services, Inc. Address, Phone Number, and Contact Information

Service Center
1625 N. W. 136th Ave., Ste 200
Fort Lauderdale, FL 33323 

Store hours unlisted

Unsuccessful Repairs 

Numerous BBB complaints against Cinch indicated unsuccessful repairs with their service providers. Some clients recounted going through multiple technicians only to be told appliances were unrepairable. Others had to endure going back and forth with Cinch’s technicians only to pay out-of-pocket for repair outside of the company’s network. 

Late Servicing Schedules

Another service-related issue is with Cinch’s scheduling. Some complained about the company sending out repair people to their homes days if not weeks. Others were frustrated with the parts replacement service, leaving them with broken fridges or water heaters for weeks. 

Refusal to Reimbursement 

Even amid emergency cases, Cinch has refused to reimburse multiple clients who had to call nearby professionals to attend to their broken appliances or fixtures. According to the reviews, some had leaks causing water damage to the floor or broken fridges requiring immediate attention. Despite the urgency required in those situations, Cinch has been adamant in rejecting claims until the BBB intervened. 

Undisclosed Deductions 

In some cases, consumers were not informed of certain service charges. According to one complaint, Cinch sent out a refrigerator that didn’t resemble the one they had in brand, model, type, and size. Even the delivery people/installers were shocked the company would send such a model as it didn’t fit the consumer’s space. Both the company and installer failed to inform the client that there was going to be a 35% freight charge out-of-pocket even in the face of a failed transaction. 

Lousy Customer Service

Overall, Cinch Home Services, Inc.’s customers are dissatisfied with their customer relations. Criticisms aired out mentioned Cinch’s inconsistent instructions, undisclosed info, and failure to schedule timely repairs. Others lamented having to talk to multiple customer service representatives only to be refused for their rightful claims.

Unfortunately, unsuccessful repairs, late repairs, reimbursement issues, undisclosed charges, and subpar customer relations complaints are just the beginning for Cinch Home Services, Inc. The company’s customers are left wondering what options they have regarding their consumer rights.

We Fix Complaints When Customer Service Won’t

Has Cinch Home Services, Inc. used misleading sales tactics? Have you received poor service? Do you have complaints with billing? Do you want customer service at Cinch Home Services, Inc. to listen?

A lot of Cinch Home Services, Inc. Corporation customers aren’t happy with their service and the Better Business Bureau lists 3,118 customer complaints against the company in the past three years, including complaints for billing and collections practices, problems with a service/product, advertising and sales, among others.  

If your complaints haven’t been heard, we can help. At Agruss Law Firm, LLC we help customers who have been mistreated by big companies–much like Cinch Home Services, Inc.–and we turn your complaints into resolutions!

We’ll not only file your legal demands with Cinch Home Services, Inc., we’ll negotiate with the company. If your claim isn’t resolved through these negotiations, we’ll work through the legal process that is outlined in your Cinch Home Services, Inc. contract, which is typically arbitration. 

Agruss Law Firm, LLC gets results–including zero balances, refunds, and other compensation. 

Here’s How to Make Big Companies Listen

It can be frustrating when you rely on a service and don’t get the results you’ve paid for. Big companies make mistakes every day and not only is it their fault, but it can also cost you money, time, and leave you with big headaches. 

Have you tried calling Cinch Home Services, Inc. to address an issue, only to be told that the representative has no authority to do so? Or maybe you’ve tried talking to someone higher up in the company, only to be ignored, dismissed, or they take too long, continuing to waste your precious time. Maybe you’ve sent an email to the company which only resulted in a prefabricated response or they never follow through with what they’ve promised. 

When you’re limited in your choices for service providers or you’re locked into a contract, what can you do?

Fortunately, you do have options. 

Use Arbitration to Settle Your Complaint

Most companies like Cinch Home Services, Inc. have an arbitration clause in their contracts to prevent being taken to court for traditional litigation. This is actually an advantage for the consumer. When you request an arbitration hearing, an independent third-party (the arbitrator) with knowledge of the type of situation involved will listen to the facts from both sides and make an impartial, binding decision. Cinch Home Services, Inc. will have to do a lot of work and there is no guarantee that they will have a successful outcome. 

Arbitration is Fast, Inexpensive, and Private

Arbitration with Cinch Home Services, Inc. is conducted through the American Arbitration Association (AAA). According to the AAA Consumer Due Process Protocol, arbitration through AAA will comply with their Statement of Principles, which includes:

  • The process is fundamentally fair – All parties are entitled to qualified, competent, impartial arbitrators who will conduct a fair hearing.
  • You get access to all relevant information – This includes reasonable costs, confidentiality, reasonable time limits, and meeting times and/or locations that are agreeable to both parties.
  • Transparency – AAA provides clear arbitration agreements and the ability for each side to hire their own representation.
  • Just process – Arbitration allows the arbitrator to award the same relief as traditional litigation in a binding decision. 
  • Alternative to arbitration – Mediation and the ability to take the case to small claims court should be available in some cases.

Arbitration Gives you Control and Leverage

When Cinch Home Services, Inc. is alerted that you plan to pursue arbitration, they know it will cost them money out of pocket. Not only do they run the risk of losing the case, but they will also pay for their mistake(s) and the arbitration itself. This gives you more leverage with your demands. 

If Cinch Home Services, Inc. doesn’t meet those demands and you have a real complaint, Agruss Law Firm, LLC can help by representing you in arbitration where you will get a fair, just, and transparent hearing.

Control and Leverage Triggers Faster Settlements

Large companies like Cinch Home Services, Inc. don’t like the uncertainty and loss of control that comes with arbitration. Not only do they lose the advantage in the situation, but you’re also on equal footing with them in the eyes of arbitration. 

The first step in taking on Cinch Home Services, Inc. is to formally raise your complaint. The lawyers at Agruss Law Firm, LLC can help you to do so. We will send a letter of demands to the corporate offices of Cinch Home Services, Inc., letting them know that you’re ready to begin arbitration if a satisfactory resolution is not achieved. Typically, this is 30 days, but it will depend on your specific contract with Cinch Home Services, Inc. 

Approximately 50% of cases will settle before proceeding to an arbitration hearing during this time. However, if Cinch Home Services, Inc. doesn’t offer a reasonable settlement within the appropriate time frame, the next step would be filing a case with AAA. Agruss Law Firm, LLC will not only put together the necessary paperwork for arbitration, but we will also help you take the next steps in the arbitration process. 

UDAAP and Arbitration

UDAAP is an acronym representing laws that prohibit Unfair, Deceptive, or Abusive Acts or Practices in the context of trade or business. This includes misrepresentation, deception, false advertising, or false promises. These laws emerged following the Dodd-Frank Wall Street Reform and Consumer Protection Act that was enacted in response to the 2008 financial crisis. The ultimate goal with these laws is geared towards protecting consumers involved in financial transactions, educating consumers on their rights, and allowing them access to information and resources to best inform their decisions.

UDAAP laws are regulated by two organizations, the Consumer Financial Protection Bureau (CFPB) and the Federal Trade Commission (FTC). The FTC expanded the initial UDAAP laws in 2004 to include unfair and deceptive acts and practices. Some standards for unfairness, in particular, include if it causes or is likely to cause substantial injury to consumers, the injury is not reasonably avoidable by consumers, and the injury is not outweighed by countervailing benefits to consumers or to competition.

Every state has UDAAP laws, which can vary widely. However, the lawyers at Agruss Law Firm, LLC understand these laws and can use them to get compensation for deceptive practices, representing consumers throughout the country in cases of arbitration at no cost to them. The company will not only pay the consumer, but they will also pay my fees as well. The consumer will never pay me a cent.

If you’re dealing with an issue with Cinch Home Services, Inc., you might try filing a complaint with the BBB or the customer service team with Cinch Home Services, Inc. Unfortunately, these avenues won’t always lead to a successful resolution for you, the customer. Instead, you may want to consider an experienced arbitration lawyer to take on your case. 

Arbitration is a very useful tool for resolving disputes, and Agruss Law Firm, LLC can help. With our expert guidance, we bring the big companies to the table and provide the support needed to get your bills corrected, credit reports fixed, improper fees refunded, and more. Let us pick up the sword for you; you have nothing to lose.

How Do I File a Complaint Against Cinch Home Services, Inc.?

We will use your state’s UDAAP law to file a complaint in Arbitration on your behalf at no cost to you. UDAAP laws include misrepresentation, deception, false advertising, or false promises. Under your state’s UDAAP law, you are likely entitled to money damages for your actual damages.  Plus, the other side will pay our fees and costs.  You will not pay us a penny.  These laws emerged following the Dodd-Frank Wall Street Reform and Consumer Protection Act that was enacted in response to the 2008 financial crisis. The ultimate goal with these laws is geared towards protecting consumers involved in financial transactions, educating consumers on their rights, and allowing them access to information and resources to best inform their decisions.

People, First

We are proud to serve consumers in arbitration cases. We see you as a person, not just a client – and that makes us better at the work we do. We listen. We learn your story. And, as we help you get the money you deserve, we go above and beyond in a way most law firms never could and never would. Because we’re not just lawyers. And you’re not just a client. We’re friends, neighbors, family. We’re all people and here at Agruss Law Firm, we put People, First.

Share Your Complaints Below Against Cinch Home Services, Inc.

We encourage you to post your complaints about Cinch Home Services, Inc.. Sharing your complaints against this big company can help other consumers understand what to do when they have problems with this company. Sharing your experience may help someone else!

We are listening

We will respond to you at lightning speed. All of your information will be kept confidential.

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Submitted Comments

5 days ago
Just wanted to ask if you would be interested in getting external help with graphic design? We do all design work like banners, advertisements, photo edits, logos, flyers, etc. for a fixed monthly fee. We don\'t charge for each task. What kind of work do you need on a regular basis? Let me know and I\'ll share my portfolio with you.
1 month ago
OMG, Cinch has not helped me with my dishwasher and clothes washer yet they take $50 a month. I have sent at least 15 or so emails, talked to representatives (that are incredibly hard to understand) on the phone at least 20+ times. Now I\'m just trying to get out of the contract and they say I\'ll owe $200 for a cancellation fee. So over the period of the warranty I will have paid $600 and still have a broken dishwasher and a clothes washer that doesn\'t clean properly. This company is a joke!! -Troy
1 month ago
I\'d like to speak with someone about our frustrating experience with Cinch Home Services.
1 month ago
Cinch Home Warranty refused to replace my broken, fire hazzard heat pump, in fact, cancelled my contract with no notice to me, a day before I called. I spent $9,000. of my savings. I need help. Thank you.
2 months ago
In July 2021, my air conditioner failed. Cinch sent a repairman who replaced the capacitor, and that repair held until April 2022. In that month, I filed another complaint with Cinch. They assigned it to a technician who never responded. When I eventually called him, he said that he no longer accepted Cinch contracts and had already told them that. Cinch eventually proposed another contractor who proposed replacing the capacitor. I informed him that repair had already been done less than a year before and that was all they would let him do. I allowed him to proceed. In June 2022 the air conditioner failed again. I filed another claim with Cinch, and they re-assigned the guy who in April had said he did not accept those contracts. Of course he never responded. I notified Cinch, and they did not respond to me. It was June in Texas, so I called in a contractor who told me that the system needed a total repair. I obtained 4 quotes and went with the lowest priced one. Cinch refused to reimburse me since I don\'t have a written diagnosis and they did not authorize the original repair. An attorney sent a demand letter on my behalf where Cinch responded with the same message; unfortunately, that attorney is not well-placed to continue the complaint.
2 months ago
would give cinch 0 starts if I could. We had an absolutely unprofessional plumber sent to us by Cinch as the “best provider in the area”. The guy has terrible reviews from people online on yelp and other websites, with some people reporting feeling unsafe in his presence and even on the verge of calling the police to resolve the situation. Unsurprisingly, I was not happy with his work and tried to discuss the issue with him. He threatened to sue me, I paid him for his terrible and overpriced work and said I would never work with him again. Several months later, I need Cinch service again. Cinch assigns the same problematic guy to my service request. I call and asked to be reassigned to another plumber, explaining the situation above. This time, Cinch reassigned me to someone else and assured me that going forward I will be assigned to the new plumbing company. Apparently that was not the case! Fast forward several more months later, I need Cinch plumbing service again. Lo and behold, I get assigned to the same problematic plumber I complained about earlier. I call and ask them to reassign to the second plumbing company as before. this time, some customer service guy Juan with employee number 53742 says: he “can’t” reassign because the problematic plumber is allegedly the “best reviewed provider” by some internal Cinch standards. I explained the earlier situation with the unprofessional plumber, the bad reviews, how last time I was able to get another company to come out, and asked again to be reassigned to someone else. The customer service guy wouldn’t budge, saying the previous customer service guy who helped me last time went against policy to help me and that he was not willing to do that being afraid to break policy. After 30 minutes on the phone, I ended up requesting to talk to his manager. The manager was not available so they said they would call me within 24 hours. What a terrible waste of time! Cinch should be ashamed of it’s awful customer service and terrible system that is unable to recognize and appropriately rate bad providers or reassign providers.
3 months ago
I’ve been having nothing but issues with cinch home services since we bought their home warranty in march of 2022. The most recent issue is why I’m requesting your services. I’ve never even thought about filing a lawsuit against anyone in my life, that’s how terrible this company is. My well pump went out in July of 2022. I called cinch to file a claim and they told me that they didn’t have anyone available to send out. I asked them how long it would take, seeing that I didn’t have any running water to my house and they said that they would let me know as soon as they found a service tech. I didn’t hear back from them for a day, so I called back and no one had record of me calling in. They still couldn’t find a provider, so they labeled it an emergency situation and told me that I could contract my own service tech and that they would reimburse me after the job was complete. The bill for service was around $3,000, cinch offered me $670 for labor and pump replacement. They forced me into a position where I had to pay out of pocket for service provider because they had no sense of urgency for my claim. I couldn’t wait 3 months for them to fix my well pump, like it took them for my dishwasher claim that I filed at the beginning of the year. They also sold me on an upgrade, when I originally signed up with them, that if I was ever to be displaced from my home, that they would pay for lodging up to a certain amount. They wouldn’t pay for a hotel, forcing my family to move in with relatives for 5 days. After countless hours on the phone with a dozen different customer service reps, they keep telling me that there is nothing more that they can offer me. It’s been 5 months and I just recently got assigned a dedicated claims specialist, who barely speaks English, and won’t budge on the $670 offer. I need help.. there’s so many other issues that I’ve had with them that I can’t even write them all in this message. I’m just tired of being on the phone and re-explaining my issues over and over again. I don’t have enough time in my day to deal with this and they realize that and clearly take advantage of these situations.
4 months ago
We have Cinch Home Services and filed a claim for refrigerator repair/replacement in June. The repairman came out the same day so it seemed like a good start. He ordered a couple part which took a long time to receive. This seemed normal due to the current supply chain constraints. He came back out to replace the parts and said to call him if anything went wrong. The refrigerator did not start working properly again so I called him. He came back out one more time and said it looked like it was the compressor and he would have to order the part. he added that it was a big job and would take two men. he said his other tech was tied up and Cinch may pass the job to a larger company. Which they did. It took a long time for the other company to come. I logged onto my Cinch account and saw the service order had a \"Completed\" status. I had to contact Cinch as they did not contact me about this and they eventually told me they were waiting for the report from the original repair company. they said they could move forward without it. Eventually the original repairman sent a one sentence email report stating he was finished with the job or something like that. They reopened the claim on 18 October 2022 and assigned the job to A to Z Appliance Masters INC., tel: 703-615-7181. The new repairman came out by himself and knew nothing about the previous work on the refrigerator so it was like starting from scratch. He stated Cinch had given him no details. He said the compressor (if that was the problem, would be expensive and he had to check with the warranty company. He put Freon in the refrigerator hoping that would work, it did not. I called him about this and he said he was going to call his technician and call me right back. He never called back and when I called him it went straight to voicemail and he never would return my calls. I never heard from Cinch. I eventually logged onto my account and saw my new claim was marked completed. I called cinch about this and they really had no answers. I told them I wanted my refrigerator repaired or a new refrigerator or was was going to a lawyer. They never contacted me even after this. I would like to report Cinch to the BBC and sue them. Actually, I would like to put them out of business. Also, their subcontractors are colluding with them in my opinion. Finally, this problem I am currently having with Cinch has never been this bad, they did an okay job repairing our dryer and even gave us a new washing machine over the years. Can you help me and if so, will it cost me anything. Thank you, Randal Anderson