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Do you think Cox Communications, Inc. is not playing fair? You have rights under the law and we can help you at no cost to you. UDAAP is an acronym representing laws that prohibit Unfair, Deceptive, or Abusive Acts or Practices in the context of trade or business.


If Cox Communications, Inc. violated the law, you may be entitled to money damages and Cox Communications, Inc. will pay our fees and costs. You won’t owe us a dime for our services. Plus, some of our clients also receive debt relief and cleaned-up credit reports. You have nothing to lose! Call us today at 312-300-5996 for a free consultation.

What is Cox Communications, Inc.?

Cox Communications, Inc. was established in 196. Cox Communications, Inc. is offering TV, internet, phone, and smart home security options. Today, the company is serving about 6 million households and businesses. 

Cox Communications, Inc. serves 607 areas in the US. Specifically, in the following states: Arkansas, Arizona, California, Connecticut, Florida, Georgia, Iowa, Idaho, Kansas, Louisiana, Massachusetts, Missouri, North Carolina, Nebraska, Nevada, Ohio, Oklahoma, Rhode Island, and Virginia.

Cox Communications, Inc. Address, Phone Number, and Contact Information

Corporate Office
6205B Peachtree Dunwoody Road
Atlanta, GA 30328 

+1 800-234-3993 (Account Services and Billing)
Monday – Friday: 9am-5pm
Saturday & Sunday: Closed

Faulty Services 

Cox Communications, Inc. offering dissatisfying service is a recurring commentary about the company. According to the complaints, numerous consumers have availed of services the company cannot deliver despite multiple tech visits and repairs. Others reported having no technical support and inconsistencies with the expected standard of service. For instance, a customer availing of security services had looming threats with receiving spam and phishing emails. 

Deceptive Business Tactics

Other complaints about Cox Communications, Inc.’s manipulative practices. In one account, the company’s employee was reported to have verified the compatibility of a pre-existing office electronic with their service. Upon successful installation, Cox Communications, Inc.’s service failed to deliver and this is when the consumer was told to purchase another compatible electronic. 

Excessive Charges

Aside from the technical services, consumers of Cox Communications, Inc. complained about the company’s additional charges. Consumers complained of paying for more despite clear agreements before the start of service. Others recounted getting habitually charged more and more. 

Lousy Customer Service

Cox Communications, Inc. failed to deliver services up to standard. The actual services like the internet and cable often had problems despite professional intervention. Subsequently, the company’s employees also failed to resolve issues efficiently.

Unfortunately, faulty services, deceitful business tactics, and poor customer service complaints are just the beginning for Cox Communications, Inc. Cox Communications, Inc. customers are left wondering what options they have regarding their consumer rights.

We Fix Complaints When Customer Service Won’t

Has Cox Communications, Inc. used misleading sales tactics? Have you received poor service? Do you have complaints with billing? Do you want customer service at Cox Communications, Inc. to listen?

A lot of Cox Communications, Inc. Corporation customers aren’t happy with their service and the Better Business Bureau lists 1,036 customer complaints against the company in the past three years, including complaints for billing and collections practices, problems with a service/product, advertising and sales, among others.  

If your complaints haven’t been heard, we can help. At Mike Agruss Law we help customers who have been mistreated by big companies–much like Cox Communications, Inc.–and we turn your complaints into resolutions!

We’ll not only file your legal demands with Cox Communications, Inc., we’ll negotiate with the company. If your claim isn’t resolved through these negotiations, we’ll work through the legal process that is outlined in your Cox Communications, Inc. contract, which is typically arbitration. 

Mike Agruss Law gets results–including zero balances, refunds, and other compensation. 

Here’s How to Make Big Companies Listen

It can be frustrating when you rely on a service and don’t get the results you’ve paid for. Big companies make mistakes every day and not only is it their fault, but it can also cost you money, time, and leave you with big headaches. 

Have you tried calling Cox Communications, Inc. to address an issue, only to be told that the representative has no authority to do so? Or maybe you’ve tried talking to someone higher up in the company, only to be ignored, dismissed, or they take too long, continuing to waste your precious time. Maybe you’ve sent an email to the company which only resulted in a prefabricated response or they never follow through with what they’ve promised. 

When you’re limited in your choices for service providers or you’re locked into a contract, what can you do?

Fortunately, you do have options. 

Use Arbitration to Settle Your Complaint

Most companies like Cox Communications, Inc. have an arbitration clause in their contracts to prevent being taken to court for traditional litigation. This is actually an advantage for the consumer. When you request an arbitration hearing, an independent third party (the arbitrator) with knowledge of the type of situation involved will listen to the facts from both sides and make an impartial, binding decision. Cox Communications, Inc. will have to do a lot of work and there is no guarantee that they will have a successful outcome. 

Arbitration is Fast, Inexpensive, and Private

Arbitration with Cox Communications, Inc. is conducted through the American Arbitration Association (AAA). According to the AAA Consumer Due Process Protocol, arbitration through AAA will comply with their Statement of Principles, which includes:

  • The process is fundamentally fair – All parties are entitled to qualified, competent, impartial arbitrators who will conduct a fair hearing.
  • You get access to all relevant information – This includes reasonable costs, confidentiality, reasonable time limits, and meeting times and/or locations that are agreeable to both parties.
  • Transparency – AAA provides clear arbitration agreements and the ability for each side to hire their own representation.
  • Just process – Arbitration allows the arbitrator to award the same relief as traditional litigation in a binding decision. 
  • Alternative to arbitration – Mediation and the ability to take the case to small claims court should be available in some cases.

Arbitration Gives you Control and Leverage

When Cox Communications, Inc. is alerted that you plan to pursue arbitration, they know it will cost them money out of pocket. Not only do they run the risk of losing the case, but they will also pay for their mistake(s) and the arbitration itself. This gives you more leverage with your demands. 

If Cox Communications, Inc. doesn’t meet those demands and you have a real complaint, Mike Agruss Law can help by representing you in arbitration where you will get a fair, just, and transparent hearing.

Control and Leverage Triggers Faster Settlements

Large companies like Cox Communications, Inc. don’t like the uncertainty and loss of control that comes with arbitration. Not only do they lose the advantage in the situation, but you’re also on equal footing with them in the eyes of arbitration. 

The first step in taking on Cox Communications, Inc. is to formally raise your complaint. The lawyers at Mike Agruss Law can help you to do so. We will send a letter of demands to the corporate offices of Cox Communications, Inc., letting them know that you’re ready to begin arbitration if a satisfactory resolution is not achieved. Typically, this is 30 days, but it will depend on your specific contract with Cox Communications, Inc. 

Approximately 50% of cases will settle before proceeding to an arbitration hearing during this time. However, if Cox Communications, Inc. doesn’t offer a reasonable settlement within the appropriate time frame, the next step would be filing a case with AAA. Mike Agruss Law will not only put together the necessary paperwork for arbitration, but we will also help you take the next steps in the arbitration process. 

UDAAP and Arbitration

UDAAP is an acronym representing laws that prohibit Unfair, Deceptive, or Abusive Acts or Practices in the context of trade or business. This includes misrepresentation, deception, false advertising, or false promises. These laws emerged following the Dodd-Frank Wall Street Reform and Consumer Protection Act that was enacted in response to the 2008 financial crisis. The ultimate goal with these laws is geared towards protecting consumers involved in financial transactions, educating consumers on their rights, and allowing them access to information and resources to best inform their decisions.

UDAAP laws are regulated by two organizations, the Consumer Financial Protection Bureau (CFPB) and the Federal Trade Commission (FTC). The FTC expanded the initial UDAAP laws in 2004 to include unfair and deceptive acts and practices. Some standards for unfairness, in particular, include if it causes or is likely to cause substantial injury to consumers, the injury is not reasonably avoidable by consumers, and the injury is not outweighed by countervailing benefits to consumers or to competition.

Every state has UDAAP laws, which can vary widely. However, the lawyers at Mike Agruss Law understand these laws and can use them to get compensation for deceptive practices, representing consumers throughout the country in cases of arbitration at no cost to them. The company will not only pay the consumer, but they will also pay my fees as well. The consumer will never pay me a cent.

If you’re dealing with an issue with Cox Communications, Inc., you might try filing a complaint with the BBB or the customer service team with Cox Communications, Inc. Unfortunately, these avenues won’t always lead to a successful resolution for you, the customer. Instead, you may want to consider an experienced arbitration lawyer to take on your case. 

Arbitration is a very useful tool for resolving disputes, and Mike Agruss Law can help. With our expert guidance, we bring the big companies to the table and provide the support needed to get your bills corrected, credit reports fixed, improper fees refunded, and more. Let us pick up the sword for you; you have nothing to lose.

How Do I File a Complaint Against Cox Communications, Inc.?

We will use your state’s UDAAP law to file a complaint in Arbitration on your behalf at no cost to you. UDAAP laws include misrepresentation, deception, false advertising, or false promises. Under your state’s UDAAP law, you are likely entitled to money damages for your actual damages.  Plus, the other side will pay our fees and costs.  You will not pay us a penny.  These laws emerged following the Dodd-Frank Wall Street Reform and Consumer Protection Act that was enacted in response to the 2008 financial crisis. The ultimate goal with these laws is geared towards protecting consumers involved in financial transactions, educating consumers on their rights, and allowing them access to information and resources to best inform their decisions.

People, First

We are proud to serve consumers in arbitration cases. We see you as a person, not just a client – and that makes us better at the work we do. We listen. We learn your story. And, as we help you get the money you deserve, we go above and beyond in a way most law firms never could and never would. Because we’re not just lawyers. And you’re not just a client. We’re friends, neighbors, family. We’re all people and here at Mike Agruss Law, we put People, First.

Share Your Complaints Below Against Cox Communications, Inc.

We encourage you to post your complaints about Cox Communications, Inc.. Sharing your complaints against this big company can help other consumers understand what to do when they have problems with this company. Sharing your experience may help someone else!

We are listening

We will respond to you at lightning speed. All of your information will be kept confidential.

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Submitted Comments

2 weeks ago
I\'ve had cox for a long time started with the connect to compete program 6 or so years ago my password got stolen by the kids next door and tried to get a password reset because of the limited data when those kids got grounded from theirs they ate up mine coz wouldn\'t do anything asked for a new mode. And nothing they tried to get me to up grade I told them no cuz my sister in law did that and her bill went through the roof they took her off the program that\'s all they offered me so my kids school work suffered last year or so the lady I talked to this time assured me that my bill wouldn\'t change I took screen shots where two different conversations she stated it wouldn\'t change anything it did my bill went from $9 that I didn\'t pay to as of today $495 with unauthorized charges tried to get it fixed with them they told me I had to go back reapply and get back on the old plan I asked oh the one you said I wouldn\'t be removed from and now here I\'m talking to yall
3 months ago
I am a Retired Combat Disabled Veteran and 30+ year Cox customer. Apparently, in 2021 a \"Sports Package\" was added to my TV Plan without my knowledge or consent, but supposedly it was free for a period, but then was charged against my account after some period. My bill has increased from $236 to $279 in two months. When I contact customer service, I get multiple excuses. Can you help?
3 months ago
Through goverment program I wasn\'t provided equipment with proper security features when my pass word was stolen cox would not replace my modem or provide a way to change passwords so I never had proper working internet 3 years of dealing with that I was promised getting an upgraded modem wouldn\'t kick me off the program I even had to pay $50 for the new modem that led to me being removed from my original goverment program to one that without my authorization approved internet usage I didn\'t agree to or authorize not in the beginning agreement or secondary they claim to have contacted me but I didn\'t receive or respond to contact and was lied to about my original program not changing now I don\'t have internet for my home schooled children
4 months ago
Here is a copy of what I sent to the attorney general - Deceptive and potentially fraudulent billing by Cox for internet services. Received a bill from Cox, where it was alleged there had been 8 overages on our data plan. Cox charges an additional $10, for each additional 50 GB unit used over the plan\'s data limit. Cox sent only two notices of charges for increased data usage for this period. Cox was contacted for details of the claimed data usage on receipt of the bill. Cox refused to provide any details for the data used, beyond broad categories of: Web browsing, streaming video, file transfer, etc. Household made directed effort to disconnect personal devices from the WiFi after this contact with Cox. Data usage was monitored during the following days. Two days of extremely low usage. And then the following day, Cox claimed approx 8x the amount of data had been used, as compared to these prior days. Cox was again contacted. Cox maintained refusal to provide details on the alleged data usage, beyond their broad categories. During both chat conversations with Cox, instead of attempting to address the issue. Cox repeatedly attempted to sell plan and data upgrades. Cox continues these sales efforts even after it has been made clear there is no interest. Cox used to be able to send a list of my web history to my parents. Now they are refusing customers details as to what websites are allegedly using so much data. It is also unclear why Cox would also not be able to provide details on the Streaming Services they are alleging to have been in use. Cox is billing customers for alleged data usage, and refusing to provide clarification on how these fees were incurred. This practice prevents the customer from being able to correct any alleged mistakes. Accordingly, this practice appears deceptive at best and potentially fraudulent.
5 months ago
Cox is trying to charge me a $100 activation fee for a modem that was laready active. The reason I couldn\'t get it to work is when I moved to my new address, there was an issue with the cox connection at the street level. I\'ve never agreed to the charge
10 months ago
Cox was charging me $320 a month for internet for my small business I thought it was expensive but really had no options. They made me sign 3 years. I had about a year left and a rep from frontier came in said it would be 89.99 for 2 years guarantee. I called Cox asking why it was so expensive and they said I had enough coverage for a warehouse. I said that\'s what they told me I needed. That\'s deliberately misleading. I want out they said I have to buy out the whole year. Can you help
11 months ago
Do you serve connecticut
1 year ago
I opened a hair salon suite rental facility in June of 2021. My wife handled getting wifi capabilities. She told the representative our needs for our 1500 Sq ft facility. Neither of us is tech savvy so when they told us it would be $331 per month with a 3 year contract we were shocked but really didn\'t have too many options at that point. Then in April of this year a frontier representative came I\'m and said that I could get all the wifi I would need and more for 89.99 per month no contract guarantee price for 2 years. I called cox and wanted to cancel they said I would have to buy out the last year $3300. They also said the reason my bill was so expensive is because I had enough wifi to cover a warehouse. I feel they deceptively sold us a much more expensive plan than we needed and want to cancel and don\'t feel I should have to pay those exorbitant cancelation fees. Any help would be appreciated. Thanks in advance.