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Do you think Credit Acceptance Corporation is not playing fair? You have rights under the law and we can help you at no cost to you. UDAAP is an acronym representing laws that prohibit Unfair, Deceptive, or Abusive Acts or Practices in the context of trade or business.


If Credit Acceptance Corporation violated the law, you may be entitled to money damages and Credit Acceptance Corporation will pay our fees and costs. You won’t owe us a dime for our services. Plus, some of our clients also receive debt relief and cleaned-up credit reports. You have nothing to lose! Call us today at 312-300-5996 for a free consultation.

What is Credit Acceptance Corporation?

Credit Acceptance Corporation opened for business in 1972. The company specializes in auto dealer vehicle finance programs. Credit Acceptance Corporation has been part of Fortune magazine’s “100 Best Companies to Work For”. 

Credit Acceptance Corporation is a publicly-traded company on NASDAQ. The company is not accredited with the Better Business Bureau (BBB).

Credit Acceptance Corporation Address, Phone Number, and Contact Information

Store Location
25505 West Twelve Mile Road
Southfield, MI 48034 

+1 678-402-3000
Monday – Friday: 8am-11pm
Saturday & Sunday: 8am-5 pm

Unsympathetic with Consumers 

Many consumers have lamented about Credit Acceptance Corporation’s unforgiving debt collection even with the consequences of the pandemic. According to consumers’ feedback, the company not only continued with the billing but it had also passed on many of those who couldn’t meet payments to collection agencies or reported them to credit bureaus. This has effectively made things far worse for Credit Acceptance Corporation’s consumers barely making ends meet during mass unemployment and health emergencies. 

Harassing Calls 

Aside from the debt collection activity, Credit Acceptance Corporation also reportedly is harassing debtors over the phone, making multiple calls even when consumers are only a day late with their payments. This aggressive debt collection practice has been a nuisance to many people especially those struggling with making payments for necessities.  

Deceitful Claims 

Other reviews narrated that Credit Acceptance Corporation kept collecting debts that were paid or reopening those that are past the statute of limitations. In one account, the consumer claimed Credit Acceptance Corporation refused to cancel auto-pay after the consumer had paid in full. 

Dismal Customer Service

Credit Acceptance Corporation has failed its consumers both in primary and secondary services. According to numerous claims, its employees had shown their consumers no empathy despite the tolls of the pandemic. This goes as far as agents laughing at helpless consumers and telling them to look for a job to pay debts with Credit Acceptance Corporation after being laid off during a state emergency (Covid-19).

Unfortunately, harassing behavior, lack of empathy, deceitful claims, and abhorrent customer service complaints are just the beginning for Credit Acceptance Corporation. The company’s customers are left wondering what options they have regarding their consumer rights.

We Fix Complaints When Customer Service Won’t

Has Credit Acceptance Corporation used misleading sales tactics? Have you received poor service? Do you have complaints with billing? Do you want customer service at Credit Acceptance Corporation to listen?

A lot of Credit Acceptance Corporation Corporation customers aren’t happy with their service and the Better Business Bureau lists 587 customer complaints against the company in the past three years, including complaints for billing and collections practices, problems with a service/product, advertising and sales, among others.  

If your complaints haven’t been heard, we can help. At Agruss Law Firm, LLC we help customers who have been mistreated by big companies–much like Credit Acceptance Corporation–and we turn your complaints into resolutions!

We’ll not only file your legal demands with Credit Acceptance Corporation, we’ll negotiate with the company. If your claim isn’t resolved through these negotiations, we’ll work through the legal process that is outlined in your Credit Acceptance Corporation contract, which is typically arbitration. 

Agruss Law Firm, LLC gets results–including zero balances, refunds, and other compensation. 

Here’s How to Make Big Companies Listen

It can be frustrating when you rely on a service and don’t get the results you’ve paid for. Big companies make mistakes every day and not only is it their fault, it can cost you money, time, and leave you with big headaches. 

Have you tried calling Credit Acceptance Corporation to address an issue, only to be told that the representative has no authority to do so? Or maybe you’ve tried talking to someone higher up in the company, only to be ignored, dismissed, or they take too long, continuing to waste your precious time. Maybe you’ve sent an email to the company which only resulted in a prefabricated response or they never follow through with what they’ve promised. 

When you’re limited in your choices for service providers or you’re locked into a contract, what can you do?

Fortunately, you do have options. 

Use Arbitration to Settle Your Complaint

Most companies like Credit Acceptance Corporation have an arbitration clause in their contracts to prevent being taken to court for traditional litigation. This is actually an advantage for the consumer. When you request an arbitration hearing, an independent third party (the arbitrator) with knowledge of the type of situation involved will listen to the facts from both sides and make an impartial, binding decision. Credit Acceptance Corporation will have to do a lot of work and there is no guarantee that they will have a successful outcome. 

Arbitration is Fast, Inexpensive, and Private

Arbitration with Credit Acceptance Corporation is conducted through the American Arbitration Association (AAA). According to the AAA Consumer Due Process Protocol, arbitration through AAA will comply with their Statement of Principles, which includes:

  • The process is fundamentally fair – All parties are entitled to qualified, competent, impartial arbitrators who will conduct a fair hearing.
  • You get access to all relevant information – This includes reasonable costs, confidentiality, reasonable time limits, and meeting times and/or locations that are agreeable to both parties.
  • Transparency – AAA provides clear arbitration agreements and the ability for each side to hire their own representation.
  • Just process – Arbitration allows the arbitrator to award the same relief as traditional litigation in a binding decision. 
  • Alternative to arbitration – Mediation and the ability to take the case to small claims court should be available in some cases.

Arbitration Gives you Control and Leverage

When Credit Acceptance Corporation is alerted that you plan to pursue arbitration, they know it will cost them money out of pocket. Not only do they run the risk of losing the case, but they will also pay for their mistake(s) and the arbitration itself. This gives you more leverage with your demands. 

If Credit Acceptance Corporation doesn’t meet those demands and you have a real complaint, Agruss Law Firm, LLC can help by representing you in arbitration where you will get a fair, just, and transparent hearing.

Control and Leverage Triggers Faster Settlements

Large companies like Credit Acceptance Corporation don’t like the uncertainty and loss of control that comes with arbitration. Not only do they lose the advantage in the situation, but you’re also on equal footing with them in the eyes of arbitration. 

The first step in taking on Credit Acceptance Corporation is to formally raise your complaint. The lawyers at Agruss Law Firm, LLC can help you to do so. We will send a letter of demands to the corporate offices of Credit Acceptance Corporation, letting them know that you’re ready to begin arbitration if a satisfactory resolution is not achieved. Typically, this is 30 days, but it will depend on your specific contract with Credit Acceptance Corporation. 

Approximately 50% of cases will settle before proceeding to an arbitration hearing during this time. However, if Credit Acceptance Corporation doesn’t offer a reasonable settlement within the appropriate time frame, the next step would be filing a case with AAA. Agruss Law Firm, LLC will not only put together the necessary paperwork for arbitration, but we will also help you take the next steps in the arbitration process. 

UDAAP and Arbitration

UDAAP is an acronym representing laws that prohibit Unfair, Deceptive, or Abusive Acts or Practices in the context of trade or business. This includes misrepresentation, deception, false advertising, or false promises. These laws emerged following the Dodd-Frank Wall Street Reform and Consumer Protection Act that was enacted in response to the 2008 financial crisis. The ultimate goal with these laws is geared towards protecting consumers involved in financial transactions, educating consumers on their rights, and allowing them access to information and resources to best inform their decisions.

UDAAP laws are regulated by two organizations, the Consumer Financial Protection Bureau (CFPB) and the Federal Trade Commission (FTC). The FTC expanded the initial UDAAP laws in 2004 to include unfair and deceptive acts and practices. Some standards for unfairness, in particular, include if it causes or is likely to cause substantial injury to consumers, the injury is not reasonably avoidable by consumers, and the injury is not outweighed by countervailing benefits to consumers or to competition.

Every state has UDAAP laws, which can vary widely. However, the lawyers at Agruss Law Firm, LLC understand these laws and can use them to get compensation for deceptive practices, representing consumers throughout the country in cases of arbitration at no cost to them. The company will not only pay the consumer, but they will also pay my fees as well. The consumer will never pay me a cent.

If you’re dealing with an issue with Credit Acceptance Corporation, you might try filing a complaint with the BBB or the customer service team with Credit Acceptance Corporation. Unfortunately, these avenues won’t always lead to a successful resolution for you, the customer. Instead, you may want to consider an experienced arbitration lawyer to take on your case. 

Arbitration is a very useful tool for resolving disputes, and Agruss Law Firm, LLC can help. With our expert guidance, we bring the big companies to the table and provide the support needed to get your bills corrected, credit reports fixed, improper fees refunded, and more. Let us pick up the sword for you; you have nothing to lose.

How Do I File a Complaint Against Credit Acceptance Corporation?

We will use your state’s UDAAP law to file a complaint in Arbitration on your behalf at no cost to you. UDAAP laws include misrepresentation, deception, false advertising, or false promises. Under your state’s UDAAP law, you are likely entitled to money damages for your actual damages.  Plus, the other side will pay our fees and costs.  You will not pay us a penny.  These laws emerged following the Dodd-Frank Wall Street Reform and Consumer Protection Act that was enacted in response to the 2008 financial crisis. The ultimate goal with these laws is geared towards protecting consumers involved in financial transactions, educating consumers on their rights, and allowing them access to information and resources to best inform their decisions.

People, First

We are proud to serve consumers in arbitration cases. We see you as a person, not just a client – and that makes us better at the work we do. We listen. We learn your story. And, as we help you get the money you deserve, we go above and beyond in a way most law firms never could and never would. Because we’re not just lawyers. And you’re not just a client. We’re friends, neighbors, family. We’re all people and here at Agruss Law Firm, we put People, First.

Share Your Complaints Below Against Credit Acceptance Corporation

We encourage you to post your complaints about Credit Acceptance Corporation. Sharing your complaints against this big company can help other consumers understand what to do when they have problems with this company. Sharing your experience may help someone else!

Phone Numbers Used By Credit Acceptance Corporation

We are listening

We will respond to you at lightning speed. All of your information will be kept confidential.

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Submitted Comments

2 weeks ago
Overcharged for my car
2 weeks ago
I list my job during the pandemic. I tried to make arrangements with this company. They told me to pay the interest and everything would be OK. So I did for 4 months. After 4 months they started calling me 20 times a day demanding full payments of past due plus late fees and penalties. After a couple weeks of the harassment I finally told the I can\'t afford it I\'ve lost everything due to covid so come pick it up. They sold the truck @ auction and now I\'m being sued for more than I owed on the truck. I requested arbitration and the guy on the phone refused to talk about it. This company is a joke and should be shut down.
1 month ago
I bought a car at DADA AUTO INC I had to get it financed through credit acceptance the owner at the car dealership acted like his printer was messed up when it was time to print off my contract when I received my contract the dealership doubled the price I was supposed to be financed through the bank the car price I was financed went from 6500 to 18000 pls help
1 month ago
I was sued by credit acceptance corporation for a deficiency of $5520 I settled with them for $1000 a hundred dollars a month for 10 months I completed all my payments to them and they reported them to the consumer reporting agencies first payment started December 15, 2021 and my last payment was September 15, 2022 they are still reporting a balance of $4520 I disputed with the cra’s all came back verified can I sue them
3 months ago
please help me figure out why i\'m responsible for a car that was never my car..police reports are there stating the fact it wasn\'t my car it was his and they made me give the car to him never had the car in my possession he took it to don\'t know where!