Skip to content

Do you think eBay Inc. is not playing fair? You have rights under the law and we can help you at no cost to you. UDAAP is an acronym representing laws that prohibit Unfair, Deceptive, or Abusive Acts or Practices in the context of trade or business.


If eBay Inc. violated the law, you may be entitled to money damages and eBay Inc. will pay our fees and costs. You won’t owe us a dime for our services. Plus, some of our clients also receive debt relief and cleaned-up credit reports. You have nothing to lose! Call us today at 312-300-5996 for a free consultation.

What is eBay Inc.?

eBay Inc. is an e-commerce platform for buyers and sellers across 190 global markets. The company, founded in 1995, is headquartered in San Jose, California. eBay Inc. began as a part of a personal site that soon became the first person-to-person online auctioning site. 

eBay Inc. is reportedly employing over 13,000 employees as of 2019. Forbes reported that eBay Inc. had $10.5 billion in sales as of May 2020. 

eBay Inc. Address, Phone Number, and Contact Information

Corporate Office
2145 Hamilton Avenue
San Jose, CA 95125 

+1 800-322-9266
Monday-Sunday 24/7 (Customer Service)

Refund Issues 

Refunds are a primary concern for most online buyers including eBay Inc.’s consumers. According to complaints against the e-commerce giant, consumers have faced a number of refunding problems on the platform including eBay’s refusal to mediate between buyers and sellers; slow processing; or in worst-case scenarios, complete rejection of requests. 

Unregulated Products

Although eBay Inc. is a place where buyers and sellers meet to sell and negotiate their products, the company is still expected to mediate and regulate products sold on their site. Complainants detailed receiving items that didn’t match product descriptions and having a difficult time returning items due to eBay’s wrong return shipping labels. 

Sudden Account Suspension

Sellers and buyers alike have also lamented about the sudden suspension of their accounts. This is despite consumers’ and sellers’ strong adherence to the platform’s regulations and their years of loyalty and good standing. It wasn’t until they asked for the Better Business Bureau’s help that eBay, Inc. had addressed their concerns. 

Poor Customer Service

Numerous buyers and sellers complained about eBay Inc.’s lousy customer relations. According to accounts, the company refused to mediate between buyer-seller disputes, sanction abusive behavior and misleading listings, and refund products accordingly. eBay Inc.’s hotline had also been hard to reach for many of its troubled consumers.

Unfortunately, refund troubles, unregulated listings, account suspensions, and lousy complaints are just the beginning for eBay Inc. The company’s customers are left wondering what options they have regarding their consumer rights.

We Fix Complaints When Customer Service Won’t

Has eBay Inc. used misleading sales tactics? Have you received poor service? Do you have complaints with billing? Do you want customer service at eBay Inc. to listen?

A lot of eBay Inc. Corporation customers aren’t happy with their service and the Better Business Bureau lists 6,234 customer complaints against the company in the past three years, including complaints for billing and collections practices, problems with a service/product, advertising and sales, among others.  

If your complaints haven’t been heard, we can help. At Agruss Law Firm, LLC we help customers who have been mistreated by big companies–much like eBay Inc.–and we turn your complaints into resolutions!

We’ll not only file your legal demands with eBay Inc., we’ll negotiate with the company. If your claim isn’t resolved through these negotiations, we’ll work through the legal process that is outlined in your eBay Inc. contract, which is typically arbitration. 

Agruss Law Firm, LLC gets results–including zero balances, refunds, and other compensation. 

Here’s How to Make Big Companies Listen

It can be frustrating when you rely on a service and don’t get the results you’ve paid for. Big companies make mistakes every day and not only is it their fault, but it can also cost you money, time, and leave you with big headaches. 

Have you tried calling eBay Inc. to address an issue, only to be told that the representative has no authority to do so? Or maybe you’ve tried talking to someone higher up in the company, only to be ignored, dismissed, or they take too long, continuing to waste your precious time. Maybe you’ve sent an email to the company which only resulted in a prefabricated response or they never follow through with what they’ve promised. 

When you’re limited in your choices for service providers or you’re locked into a contract, what can you do?

Fortunately, you do have options. 

Use Arbitration to Settle Your Complaint

Most companies like eBay Inc. have an arbitration clause in their contracts to prevent being taken to court for traditional litigation. This is actually an advantage for the consumer. When you request an arbitration hearing, an independent third-party (the arbitrator) with knowledge of the type of situation involved will listen to the facts from both sides and make an impartial, binding decision. eBay Inc. will have to do a lot of work and there is no guarantee that they will have a successful outcome. 

Arbitration is Fast, Inexpensive, and Private

Arbitration with eBay Inc. is conducted through the American Arbitration Association (AAA). According to the AAA Consumer Due Process Protocol, arbitration through AAA will comply with their Statement of Principles, which includes:

  • The process is fundamentally fair – All parties are entitled to qualified, competent, impartial arbitrators who will conduct a fair hearing.
  • You get access to all relevant information – This includes reasonable costs, confidentiality, reasonable time limits, and meeting times and/or locations that are agreeable to both parties.
  • Transparency – AAA provides clear arbitration agreements and the ability for each side to hire their own representation.
  • Just process – Arbitration allows the arbitrator to award the same relief as traditional litigation in a binding decision. 
  • Alternative to arbitration – Mediation and the ability to take the case to small claims court should be available in some cases.

Arbitration Gives you Control and Leverage

When eBay Inc. is alerted that you plan to pursue arbitration, they know it will cost them money out of pocket. Not only do they run the risk of losing the case, but they will also pay for their mistake(s) and the arbitration itself. This gives you more leverage with your demands. 

If eBay Inc. doesn’t meet those demands and you have a real complaint, Agruss Law Firm, LLC can help by representing you in arbitration where you will get a fair, just, and transparent hearing.

Control and Leverage Triggers Faster Settlements

Large companies like eBay Inc. don’t like the uncertainty and loss of control that comes with arbitration. Not only do they lose the advantage in the situation, but you’re also on equal footing with them in the eyes of arbitration. 

The first step in taking on eBay Inc. is to formally raise your complaint. The lawyers at Agruss Law Firm, LLC can help you to do so. We will send a letter of demands to the corporate offices of eBay Inc., letting them know that you’re ready to begin arbitration if a satisfactory resolution is not achieved. Typically, this is 30 days, but it will depend on your specific contract with eBay Inc. 

Approximately 50% of cases will settle before proceeding to an arbitration hearing during this time. However, if eBay Inc. doesn’t offer a reasonable settlement within the appropriate time frame, the next step would be filing a case with AAA. Agruss Law Firm, LLC will not only put together the necessary paperwork for arbitration, but we will also help you take the next steps in the arbitration process. 

UDAAP and Arbitration

UDAAP is an acronym representing laws that prohibit Unfair, Deceptive, or Abusive Acts or Practices in the context of trade or business. This includes misrepresentation, deception, false advertising, or false promises. These laws emerged following the Dodd-Frank Wall Street Reform and Consumer Protection Act that was enacted in response to the 2008 financial crisis. The ultimate goal with these laws is geared towards protecting consumers involved in financial transactions, educating consumers on their rights, and allowing them access to information and resources to best inform their decisions.

UDAAP laws are regulated by two organizations, the Consumer Financial Protection Bureau (CFPB) and the Federal Trade Commission (FTC). The FTC expanded the initial UDAAP laws in 2004 to include unfair and deceptive acts and practices. Some standards for unfairness, in particular, include if it causes or is likely to cause substantial injury to consumers, the injury is not reasonably avoidable by consumers, and the injury is not outweighed by countervailing benefits to consumers or to competition.

Every state has UDAAP laws, which can vary widely. However, the lawyers at Agruss Law Firm, LLC understand these laws and can use them to get compensation for deceptive practices, representing consumers throughout the country in cases of arbitration at no cost to them. The company will not only pay the consumer, but they will also pay my fees as well. The consumer will never pay me a cent.

If you’re dealing with an issue with eBay Inc., you might try filing a complaint with the BBB or the customer service team with eBay Inc. Unfortunately, these avenues won’t always lead to a successful resolution for you, the customer. Instead, you may want to consider an experienced arbitration lawyer to take on your case. 

Arbitration is a very useful tool for resolving disputes, and Agruss Law Firm, LLC can help. With our expert guidance, we bring the big companies to the table and provide the support needed to get your bills corrected, credit reports fixed, improper fees refunded, and more. Let us pick up the sword for you; you have nothing to lose.

How Do I File a Complaint Against eBay Inc.?

We will use your state’s UDAAP law to file a complaint in Arbitration on your behalf at no cost to you. UDAAP laws include misrepresentation, deception, false advertising, or false promises. Under your state’s UDAAP law, you are likely entitled to money damages for your actual damages.  Plus, the other side will pay our fees and costs.  You will not pay us a penny.  These laws emerged following the Dodd-Frank Wall Street Reform and Consumer Protection Act that was enacted in response to the 2008 financial crisis. The ultimate goal with these laws is geared towards protecting consumers involved in financial transactions, educating consumers on their rights, and allowing them access to information and resources to best inform their decisions.

People, First

We are proud to serve consumers in arbitration cases. We see you as a person, not just a client – and that makes us better at the work we do. We listen. We learn your story. And, as we help you get the money you deserve, we go above and beyond in a way most law firms never could and never would. Because we’re not just lawyers. And you’re not just a client. We’re friends, neighbors, family. We’re all people and here at Agruss Law Firm, we put People, First.

Share Your Complaints Below Against eBay Inc.

We encourage you to post your complaints about eBay Inc. Sharing your complaints against this big company can help other consumers understand what to do when they have problems with this company. Sharing your experience may help someone else!

We are listening

We will respond to you at lightning speed. All of your information will be kept confidential.

Form successfully submitted!

Submitted Comments

3 weeks ago
Hello I had accountbwith ebay for 8 years it was suspended by Ebay with no reason Ebay holding my 14000 dollars telling that they dont have prove of my bank account information. The use my account to deposit my money for the 5 years. Please help me Sincerely Mike Fourman
3 weeks ago
Ebay refund issue
3 weeks ago
Ebay has suspended my account since December of 2022, they\'ve held $3900 with no straight communication on when I will get my payout for sales I made prior to them suspending my account for no reason they also managed to refund 3 orders that I shipped and delivered and I lost out on the products because the buyers never returned them with ebay not even giving me a opportunity to show them the items where in transit losing over $3000 in sales and products. I had auctions ending the day of my account was suspended which cost me over $10,000 in sales. ebay basically stole my money and won\'t give it back and are making up excuses on what\'s going on
4 weeks ago
In 2009 my husband, John, had an accident that left him fully disabled. I started an online company to bring in additional income with a single member LLC. Selling on multiple online sites, of which Ebay is one. Every year the 1099 came from Ebay in the company name. This year, however, they changed that and sent it in an individual’s name. Company was originally set up in Kansas. In 2021 I did a domestication moving the LLC officially from Kansas to Texas, when we relocated. It has a federal EIN, which Ebay has in their records. The issue is that the 1099 for 2022 came addressed to my husband personally. I have no idea how they got his info for the 1099, as everything in the account is set up for the LLC and myself. Deposits even go directly into the company account. My husband has not now, nor ever had anything to do with the company. The 1099 should be in the company name, or at least my name. Contacted Ebay and they said that was the information they had. I do not know how that is possible, but that is what they say. They said they would correct the 1099. Two weeks passed and I received nothing. Contacted them again and they said that they would not be correcting the 1099 as that is the info they had at the end of the year. Keep in mind the 1099 came in the company name every year for the last 12, so I have no idea when the info became incorrect, or how. It still did show that it was a single member LLC in my name and the deposits went into the company account. Nothing ever went to my husband. Contacted them again and they are refusing to help. Here are the problems… #1 - This is my company. My husband never had anything to do with it. He never received any funds or worked in any capacity. The tax statement from them is patently false. #2 – My husband is completely disabled. He receives social security disability as well as monthly payments from a long-term disability policy, and Medicare. The 1099 incorrectly coming in his name shows income, which can cause him to lose all three. Ebay is refusing to correct the 1099 as “it is against their policy.” When I called the IRS they said that Ebay is required to correct the 1099 after notification, but they will not. I need help getting this corrected. Please note - While I am under the Ebay user agreement, my husband is not in any way.
1 month ago
Hello, A collection agency is trying to collect $2900 for Ebay Collections. I sold some Jeep doors to buyer for $2900, shipping was paid for by the buyer and done outside Ebay via UPS. UPS damaged the doors, buyer tried to get UPS to reimburse through shipping insurance, UPS denied claim. Buyer went to Ebay and was refunded entire amount. Listing on Ebay was listed as non-refundable, Ebay wants me to pay the $2900 and figure out how to get the doors back on my own, leaving minus the doors and $2900. This is not just.
2 months ago
Hello, my name is Juan Rojas and I am an ecommerce seller. I have been working with eBay for the past 8 years and receive a steady flow of income from this website. Today, my account was suspended, because they have determined i am underage when the account was opened in 2014; I am currently 25 years of age. My income is currently being affected by such arbitrary decision as they said \'it is a breach of contract\'. Here is the policy they have to have determined the need to suspend my account: My seller reputation, income and trust that I have created with my clients over there years may be damaged forever and I seek reparation for such decision. Please contact me if you believe you may take this case.
2 months ago
ebay charging invalid fees
2 months ago
Hello I am living in Israel and i been using eBay from 2009, from 2017 i start selling and not only buying. 5 days ago i got mc011 and my selling privileges were restricted as i told from eBay for permanent period. I am youtube video maker and my topic is ebay and how to become seller on ebay. My followers are mostly people from Ukraine and my content is free for all. The reason i got banned is not very clear but i made few sales for my friend from Ukraine and after that ebay blocked me. If you guys could help me i promise all the world will hear about it. More than that the money for my friend in ukraine is on total hold and there is no sign of me getting to my payoneer the money and transfer the money to him
3 months ago
I have been charged back 850 dollars, lost an 850 dollar item, and my account and payouts are restricted because eBay doesn\'t follow its own terms and conditions and I have so many transcripts of lies I\'ve been told. I want to file suit for eBay causing me damages. My kids have gone without food and power because of this. And they have 1200 more dollars on hold. First they lied and said the return was closed and there would be no return, now they decided in an instant to open it again and tell guy to return the item that he has lost two claims on already for a full refund after he lied and said it wasn\'t delivered when he had signed for it three days prior and sente a message that he got it. Then the next claim was it wasn\'t what he ordered. That return was closed in my favor. Now suddenly another return case for same thing and I don\'t even get to respond to it at all. They are issuing a full refund no questions asked. Even after buyer verbally abusing me and violating abusive buyer guidelines which make money back guarantee null and void.
3 months ago
Ebay has been my business for over 10 years. They have done many things I don\'t like but this time is too severe. They shut me down from listing, and are holding almost 3,000.00 hostage until they investigate my identity, and verify multiple facets of my life. I own a consignment business, a brick and mortar. They verified this previously, this time, there is no one I can speak to, I have lost wages, and they repeatedly ask me for the same thing I have provided to them since last friday, and its been almost a full 7 days of restriction. I have sold almost 1 million dollars on their site and they are abusing their power over me. Its insidious exploitation, I have sent my id, my bank statements, my business information, they asked for all tracking of ALL items I have sold on ebay when all I could submit (manually at that) is the last 2 years of individual tracking numbers, when they can see them. Now they want purchase receipts for all items sold on ebay, when there is no way I can provide that being a business with over 500 clients who consign with me. It seems they will want the clients names and their receipts which seems like entrapment and over the top. I want to sue them as I have been providing my business marketing materials and website and all this stuff and they still keep playing dumb with a department handling all this that even the ebay staff can only reach by email. I need help. I have a son who is paralyzed and is why i started my own business to be more available for his seizures and needs. This is ruining me and I hate the pain in my stomach. Please Help
4 months ago
I sold what I consider to be a high end guitar on eBay, to help me with moving expenses. The person who bought the guitar waited 3 weeks before contacting eBay directly for a refund. I called eBay, as this person was stating that the guitar had a crack in the neck and high action with the strings. The male Asian agent assured me that eBay would side with me, but that I needed to wait till a certain date before calling eBay back. This was after I told them that I had taken pictures of my guitar before shipping and the guitar was in perfect visual shape. But they wouldn\'t let me send them the pictures till after 3 days. In the middle of the night before the 3,Rd day, eBay sided with the buyer and charged my account. They never questioned why the buyer waited 3 weeks and bypassed contacting me first. They sent a shipping label to the buyer with an old address on it (even though I updated my address 1 yr ago when I moved to Ky). I had no way of knowing that I needed to change my address in about 4 or 5 places on my account and by the time I found this out, by calling eBay again, it was too late. And the guitar is lost now. I was out $445.68 plus my cost to ship the guitar to the buyer; his cost to pay for the initial shipping, and taxes too I think. I also had to pay for the return shipping. That was about $500 or a little over. Tonight (Nov 23, 2022) eBay charged my account another $445.68. When they notified me a few days ago that they were going to do this, I called them and gave them a confirmation number where my account had already been charged. This has put me in a very bad place financially and I have already had to sell some of my personal belongings in order to put the $445.68 back into my account. My move is suppose to be in Dec and that may not happen now d/t loss of more money. I have been with eBay for 12 years and have a 100% seller rating. They have now also restricted my selling, which after this experience, I will never buy or sell on ebay again. I bought this guitar, which was used in excellent condition, from Guitar Center. They inspected the guitar and also put new strings on it. The a tion was nice and low. There was nothing wrong with the guitar. I don\'t know if the guitar was damaged in shipping, or if the buyer damaged the guitar. eBay has removed the option to purchase insurance to ship an item and I have now lost the guitar and have been charged twice the amount it sold for. Can you help me get this money refunded back to my account?
4 months ago
I bought a product on ebay, Fedex delivered to the wrong address, I have a written proof. The seller, Fedex and ebay refuse to Refund. Is there anything you can do? Can you confirm that this is at no cost based on UDAAP laws ? Plus, the other side will pay YOUR costs. Also , that I will not pay you a penny?
4 months ago
My daughter had an ebay account she made in january 2022 about a month before she turned 18 and was selling her things on there. Well she sold some things ad ebay sent 3 payouts to her then in june they locked her account because shewas underage when she made it. They new she was underage because she turned in a irs form when she made the account with her age and all on it. Now they will not release her money she has in the account we have been told everything from they will release it to they are not going to release it and she has sold all her items and is now out of them and her money I sent a dispute notice but did not here from them and now I amtrying to find out what we need to do My daughter is disabled and was doing this to make her a little extra income but now it is causing her to be upset because she cant get her items back and ebay will not give her her funds I was going to file arbitraion but dont know how so if you could please email me back at [email protected] as soon as possible that would be great Thank you and have a Blessed day