eBay Inc.

Do you think eBay Inc. is not playing fair? You have rights under the law and we can help you at no cost to you. UDAAP is an acronym representing laws that prohibit Unfair, Deceptive, or Abusive Acts or Practices in the context of trade or business.


If eBay Inc. violated the law, you may be entitled to money damages and eBay Inc. will pay our fees and costs. You won’t owe us a dime for our services. Plus, some of our clients also receive debt relief and cleaned-up credit reports. You have nothing to lose! Call us today at 312-300-5996 for a free consultation.

What is eBay Inc.?

eBay Inc. is an e-commerce platform for buyers and sellers across 190 global markets. The company, founded in 1995, is headquartered in San Jose, California. eBay Inc. began as a part of a personal site that soon became the first person-to-person online auctioning site. 

eBay Inc. is reportedly employing over 13,000 employees as of 2019. Forbes reported that eBay Inc. had $10.5 billion in sales as of May 2020. 

eBay Inc. Address, Phone Number, and Contact Information

Corporate Office
2145 Hamilton Avenue
San Jose, CA 95125


+1 800-322-9266
Monday-Sunday 24/7 (Customer Service)

Refund Issues 

Refunds are a primary concern for most online buyers including eBay Inc.’s consumers. According to complaints against the e-commerce giant, consumers have faced a number of refunding problems on the platform including eBay’s refusal to mediate between buyers and sellers; slow processing; or in worst-case scenarios, complete rejection of requests. 

Unregulated Products

Although eBay Inc. is a place where buyers and sellers meet to sell and negotiate their products, the company is still expected to mediate and regulate products sold on their site. Complainants detailed receiving items that didn’t match product descriptions and having a difficult time returning items due to eBay’s wrong return shipping labels. 

Sudden Account Suspension

Sellers and buyers alike have also lamented about the sudden suspension of their accounts. This is despite consumers’ and sellers’ strong adherence to the platform’s regulations and their years of loyalty and good standing. It wasn’t until they asked for the Better Business Bureau’s help that eBay, Inc. had addressed their concerns. 

Poor Customer Service

Numerous buyers and sellers complained about eBay Inc.’s lousy customer relations. According to accounts, the company refused to mediate between buyer-seller disputes, sanction abusive behavior and misleading listings, and refund products accordingly. eBay Inc.’s hotline had also been hard to reach for many of its troubled consumers.

Unfortunately, refund troubles, unregulated listings, account suspensions, and lousy complaints are just the beginning for eBay Inc. The company’s customers are left wondering what options they have regarding their consumer rights.

We Fix Complaints When Customer Service Won’t

Has eBay Inc. used misleading sales tactics? Have you received poor service? Do you have complaints with billing? Do you want customer service at eBay Inc. to listen?

A lot of eBay Inc. Corporation customers aren’t happy with their service and the Better Business Bureau lists 6,234 customer complaints against the company in the past three years, including complaints for billing and collections practices, problems with a service/product, advertising and sales, among others.  

If your complaints haven’t been heard, we can help. At Agruss Law Firm, LLC we help customers who have been mistreated by big companies--much like eBay Inc.--and we turn your complaints into resolutions!

We’ll not only file your legal demands with eBay Inc., we’ll negotiate with the company. If your claim isn’t resolved through these negotiations, we’ll work through the legal process that is outlined in your eBay Inc. contract, which is typically arbitration. 

Agruss Law Firm, LLC gets results--including zero balances, refunds, and other compensation. 

Here’s How to Make Big Companies Listen

It can be frustrating when you rely on a service and don’t get the results you’ve paid for. Big companies make mistakes every day and not only is it their fault, but it can also cost you money, time, and leave you with big headaches. 

Have you tried calling eBay Inc. to address an issue, only to be told that the representative has no authority to do so? Or maybe you’ve tried talking to someone higher up in the company, only to be ignored, dismissed, or they take too long, continuing to waste your precious time. Maybe you’ve sent an email to the company which only resulted in a prefabricated response or they never follow through with what they’ve promised. 

When you’re limited in your choices for service providers or you’re locked into a contract, what can you do?

Fortunately, you do have options. 

Use Arbitration to Settle Your Complaint

Most companies like eBay Inc. have an arbitration clause in their contracts to prevent being taken to court for traditional litigation. This is actually an advantage for the consumer. When you request an arbitration hearing, an independent third-party (the arbitrator) with knowledge of the type of situation involved will listen to the facts from both sides and make an impartial, binding decision. eBay Inc. will have to do a lot of work and there is no guarantee that they will have a successful outcome. 

Arbitration is Fast, Inexpensive, and Private

Arbitration with eBay Inc. is conducted through the American Arbitration Association (AAA). According to the AAA Consumer Due Process Protocol, arbitration through AAA will comply with their Statement of Principles, which includes:

  • The process is fundamentally fair - All parties are entitled to qualified, competent, impartial arbitrators who will conduct a fair hearing.
  • You get access to all relevant information - This includes reasonable costs, confidentiality, reasonable time limits, and meeting times and/or locations that are agreeable to both parties.
  • Transparency - AAA provides clear arbitration agreements and the ability for each side to hire their own representation.
  • Just process - Arbitration allows the arbitrator to award the same relief as traditional litigation in a binding decision. 
  • Alternative to arbitration - Mediation and the ability to take the case to small claims court should be available in some cases.

Arbitration Gives you Control and Leverage

When eBay Inc. is alerted that you plan to pursue arbitration, they know it will cost them money out of pocket. Not only do they run the risk of losing the case, but they will also pay for their mistake(s) and the arbitration itself. This gives you more leverage with your demands. 

If eBay Inc. doesn’t meet those demands and you have a real complaint, Agruss Law Firm, LLC can help by representing you in arbitration where you will get a fair, just, and transparent hearing.

Control and Leverage Triggers Faster Settlements

Large companies like eBay Inc. don’t like the uncertainty and loss of control that comes with arbitration. Not only do they lose the advantage in the situation, but you’re also on equal footing with them in the eyes of arbitration. 

The first step in taking on eBay Inc. is to formally raise your complaint. The lawyers at Agruss Law Firm, LLC can help you to do so. We will send a letter of demands to the corporate offices of eBay Inc., letting them know that you’re ready to begin arbitration if a satisfactory resolution is not achieved. Typically, this is 30 days, but it will depend on your specific contract with eBay Inc. 

Approximately 50% of cases will settle before proceeding to an arbitration hearing during this time. However, if eBay Inc. doesn’t offer a reasonable settlement within the appropriate time frame, the next step would be filing a case with AAA. Agruss Law Firm, LLC will not only put together the necessary paperwork for arbitration, but we will also help you take the next steps in the arbitration process. 

UDAAP and Arbitration

UDAAP is an acronym representing laws that prohibit Unfair, Deceptive, or Abusive Acts or Practices in the context of trade or business. This includes misrepresentation, deception, false advertising, or false promises. These laws emerged following the Dodd-Frank Wall Street Reform and Consumer Protection Act that was enacted in response to the 2008 financial crisis. The ultimate goal with these laws is geared towards protecting consumers involved in financial transactions, educating consumers on their rights, and allowing them access to information and resources to best inform their decisions.

UDAAP laws are regulated by two organizations, the Consumer Financial Protection Bureau (CFPB) and the Federal Trade Commission (FTC). The FTC expanded the initial UDAAP laws in 2004 to include unfair and deceptive acts and practices. Some standards for unfairness, in particular, include if it causes or is likely to cause substantial injury to consumers, the injury is not reasonably avoidable by consumers, and the injury is not outweighed by countervailing benefits to consumers or to competition.

Every state has UDAAP laws, which can vary widely. However, the lawyers at Agruss Law Firm, LLC understand these laws and can use them to get compensation for deceptive practices, representing consumers throughout the country in cases of arbitration at no cost to them. The company will not only pay the consumer, but they will also pay my fees as well. The consumer will never pay me a cent.

If you’re dealing with an issue with eBay Inc., you might try filing a complaint with the BBB or the customer service team with eBay Inc. Unfortunately, these avenues won’t always lead to a successful resolution for you, the customer. Instead, you may want to consider an experienced arbitration lawyer to take on your case. 

Arbitration is a very useful tool for resolving disputes, and Agruss Law Firm, LLC can help. With our expert guidance, we bring the big companies to the table and provide the support needed to get your bills corrected, credit reports fixed, improper fees refunded, and more. Let us pick up the sword for you; you have nothing to lose.

How Do I File a Complaint Against eBay Inc.?

We will use your state’s UDAAP law to file a complaint in Arbitration on your behalf at no cost to you. UDAAP laws include misrepresentation, deception, false advertising, or false promises. Under your state’s UDAAP law, you are likely entitled to money damages for your actual damages.  Plus, the other side will pay our fees and costs.  You will not pay us a penny.  These laws emerged following the Dodd-Frank Wall Street Reform and Consumer Protection Act that was enacted in response to the 2008 financial crisis. The ultimate goal with these laws is geared towards protecting consumers involved in financial transactions, educating consumers on their rights, and allowing them access to information and resources to best inform their decisions.

People, First

We are proud to serve consumers in arbitration cases. We see you as a person, not just a client – and that makes us better at the work we do. We listen. We learn your story. And, as we help you get the money you deserve, we go above and beyond in a way most law firms never could and never would. Because we’re not just lawyers. And you’re not just a client. We’re friends, neighbors, family. We’re all people and here at Agruss Law Firm, we put People, First.

Share Your Complaints Below Against eBay Inc.

We encourage you to post your complaints about eBay Inc. Sharing your complaints against this big company can help other consumers understand what to do when they have problems with this company. Sharing your experience may help someone else!

We are listening

We will respond to you at lightning speed.
All of your information will be kept confidential.

Submitted Complaints

Hello Case1: eBay Order number 05-08353-77088 : amount : $660 Case 2: eBay Order number 16-07486-35993 : amount : $653 Case 3: eBay order number 10-06258-84940 : amount $740 Total refund requested : $2053 Case 1: I have a small eBay business online (store) since 2019, this customer purchased a gaming computer from me, like all my orders I shipped the computer with tracking/insurance, 2 days after receiving the computer, the customer claims he can't get no display I offered technical support he did not want to do technical support to expedite the process and not lose the sale I offered him immediately a replacement and sent him a return shipping label. I asked him to use the same box that we sent him because it's super padded to prevent damage, he claims he burnt the box which is highly unlikely, so i told him to package it well in any box and ship it back or take it to ups they will package it for him, his reply was I'm going to open a return request on eBay I explained to him that I already sent him a return shipping label, when someone opens a return request on ebay all you have to do is load the return shipping label, he opened a return request in March and I loaded the same return shipping label, for 1 month the customer did not ship back anything, 2 days before the return request is about to close he opened a payment dispute with his payment institution. I sent the payment institution proof of everything that the customer did not return any merchandise back to get the refund or replacement. On April the 14th i received a box from usps and it was from the buyer the box was thin and inside the box was an old dell optiplex that's worth $0 inside the box the customer showed the payment institution the tracking # that shows something was sent back to me and it was not my gaming computer but an old dell computer I have proof from fedex that shows the weight and dimensions of the box sent originally to the customer and it does not match in no way what was received back from the customer, which shows that a crime/fraud was committed on the internet and eBay/payment institution are accomplices of this crime by facilitating the crime to be happening on their platforms, i have contacted eBay as they claim seller protection to no avail they refused to refund my money I have lost so far $3000 with eBay on payment disputes.