Skip to content

Do you think Empire Today, LLC is not playing fair? You have rights under the law and we can help you at no cost to you. UDAAP is an acronym representing laws that prohibit Unfair, Deceptive, or Abusive Acts or Practices in the context of trade or business.

THE BEST PART IS…

If Empire Today, LLC violated the law, you may be entitled to money damages and Empire Today, LLC will pay our fees and costs. You won’t owe us a dime for our services. Plus, some of our clients also receive debt relief and cleaned-up credit reports. You have nothing to lose! Call us today at 312-300-5996 for a free consultation.

What is Empire Today, LLC?

Empire Today, LLC specializes in flooring solutions. The company has been in business since 1959 and has been accredited by the Better Business Bureau since 1974. Empire Today, LLC offers its business in 75 metropolitan areas across the US. 

Empire Today, LLC provides flooring options as well as other home products like blinds and shades. The company is headquartered in Illinois. 

Empire Today, LLC Address, Phone Number, and Contact Information

Regional Distribution Center
333 Northwest Ave
Northlake, IL 60164

https://www.empiretoday.com/ 

+1 800-588-2300
24/7 Customer Service

Delayed Flooring Services 

Consumers reported Empire Today, LLC for its delayed services. Complaints detailed the company’s incessant rescheduling. Numerous clients have had to spend hours on end on the phone to initiate and finish their flooring work. 

Unprofessional Laborers

Clients also lamented about Empire Today, LLC’s flooring workers. According to complaints, some had started working only to leave their homes in disarray with less than half of the work done. Others apparently had refused to do the work entirely claiming low wages from Empire Today, LLC. 

Refund Issues

Due to their dismal service, many of Empire Today, LLC’s clients have opted to request refunds. According to complaints, the company has been incredibly elusive in transacting with consumers during and post services. This has made the refund process difficult as getting in touch with them has been close to impossible. 

Lousy Customer Service

Empire Today, LLC’s customer relations have been below standards. Consumers were critical about the company’s service at all phases, narrating scheduling errors due to vague communication and general poor flooring service. Even with complaints filed against Empire Today, LLC with the Better Business Bureau, the company’s services have remained subpar.  

Unfortunately, late service completion, unprofessional laborers, schedule issues, and poor customer relations complaints are just the beginning for Empire Today, LLC. The company’s customers are left wondering what options they have regarding their consumer rights.

We Fix Complaints When Customer Service Won’t

Has Empire Today, LLC used misleading sales tactics? Have you received poor service? Do you have complaints with billing? Do you want customer service at Empire Today, LLC to listen?

A lot of Empire Today, LLC Corporation customers aren’t happy with their service and the Better Business Bureau lists 1,687 customer complaints against the company in the past three years, including complaints for billing and collections practices, problems with a service/product, advertising and sales, among others.  

If your complaints haven’t been heard, we can help. At Mike Agruss Law we help customers who have been mistreated by big companies–much like Empire Today, LLC–and we turn your complaints into resolutions!

We’ll not only file your legal demands with Empire Today, LLC, we’ll negotiate with the company. If your claim isn’t resolved through these negotiations, we’ll work through the legal process that is outlined in your Empire Today, LLC contract, which is typically arbitration. 

Mike Agruss Law gets results–including zero balances, refunds, and other compensation. 

Here’s How to Make Big Companies Listen

It can be frustrating when you rely on a service and don’t get the results you’ve paid for. Big companies make mistakes every day and not only is it their fault, but it can also cost you money, time, and leave you with big headaches. 

Have you tried calling Empire Today, LLC to address an issue, only to be told that the representative has no authority to do so? Or maybe you’ve tried talking to someone higher up in the company, only to be ignored, dismissed, or they take too long, continuing to waste your precious time. Maybe you’ve sent an email to the company which only resulted in a prefabricated response or they never follow through with what they’ve promised. 

When you’re limited in your choices for service providers or you’re locked into a contract, what can you do?

Fortunately, you do have options. 

Use Arbitration to Settle Your Complaint

Most companies like Empire Today, LLC have an arbitration clause in their contracts to prevent being taken to court for traditional litigation. This is actually an advantage for the consumer. When you request an arbitration hearing, an independent third party (the arbitrator) with knowledge of the type of situation involved will listen to the facts from both sides and make an impartial, binding decision. Empire Today, LLC will have to do a lot of work and there is no guarantee that they will have a successful outcome. 

Arbitration is Fast, Inexpensive, and Private

Arbitration with Empire Today, LLC is conducted through the American Arbitration Association (AAA). According to the AAA Consumer Due Process Protocol, arbitration through AAA will comply with their Statement of Principles, which includes:

  • The process is fundamentally fair – All parties are entitled to qualified, competent, impartial arbitrators who will conduct a fair hearing.
  • You get access to all relevant information – This includes reasonable costs, confidentiality, reasonable time limits, and meeting times and/or locations that are agreeable to both parties.
  • Transparency – AAA provides clear arbitration agreements and the ability for each side to hire their own representation.
  • Just process – Arbitration allows the arbitrator to award the same relief as traditional litigation in a binding decision. 
  • Alternative to arbitration – Mediation and the ability to take the case to small claims court should be available in some cases.

Arbitration Gives you Control and Leverage

When Empire Today, LLC is alerted that you plan to pursue arbitration, they know it will cost them money out of pocket. Not only do they run the risk of losing the case, but they will also pay for their mistake(s) and the arbitration itself. This gives you more leverage with your demands. 

If Empire Today, LLC doesn’t meet those demands and you have a real complaint, Mike Agruss Law can help by representing you in arbitration where you will get a fair, just, and transparent hearing.

Control and Leverage Triggers Faster Settlements

Large companies like Empire Today, LLC don’t like the uncertainty and loss of control that comes with arbitration. Not only do they lose the advantage in the situation, but you’re also on equal footing with them in the eyes of arbitration. 

The first step in taking on Empire Today, LLC is to formally raise your complaint. The lawyers at Mike Agruss Law can help you to do so. We will send a letter of demands to the corporate offices of Empire Today, LLC, letting them know that you’re ready to begin arbitration if a satisfactory resolution is not achieved. Typically, this is 30 days, but it will depend on your specific contract with Empire Today, LLC. 

Approximately 50% of cases will settle before proceeding to an arbitration hearing during this time. However, if Empire Today, LLC doesn’t offer a reasonable settlement within the appropriate time frame, the next step would be filing a case with AAA. Mike Agruss Law will not only put together the necessary paperwork for arbitration, but we will also help you take the next steps in the arbitration process. 

UDAAP and Arbitration

UDAAP is an acronym representing laws that prohibit Unfair, Deceptive, or Abusive Acts or Practices in the context of trade or business. This includes misrepresentation, deception, false advertising, or false promises. These laws emerged following the Dodd-Frank Wall Street Reform and Consumer Protection Act that was enacted in response to the 2008 financial crisis. The ultimate goal with these laws is geared towards protecting consumers involved in financial transactions, educating consumers on their rights, and allowing them access to information and resources to best inform their decisions.

UDAAP laws are regulated by two organizations, the Consumer Financial Protection Bureau (CFPB) and the Federal Trade Commission (FTC). The FTC expanded the initial UDAAP laws in 2004 to include unfair and deceptive acts and practices. Some standards for unfairness, in particular, include if it causes or is likely to cause substantial injury to consumers, the injury is not reasonably avoidable by consumers, and the injury is not outweighed by countervailing benefits to consumers or to competition.

Every state has UDAAP laws, which can vary widely. However, the lawyers at Mike Agruss Law understand these laws and can use them to get compensation for deceptive practices, representing consumers throughout the country in cases of arbitration at no cost to them. The company will not only pay the consumer, but they will also pay my fees as well. The consumer will never pay me a cent.

If you’re dealing with an issue with Empire Today, LLC, you might try filing a complaint with the BBB or the customer service team with Empire Today, LLC. Unfortunately, these avenues won’t always lead to a successful resolution for you, the customer. Instead, you may want to consider an experienced arbitration lawyer to take on your case. 

Arbitration is a very useful tool for resolving disputes, and Mike Agruss Law can help. With our expert guidance, we bring the big companies to the table and provide the support needed to get your bills corrected, credit reports fixed, improper fees refunded, and more. Let us pick up the sword for you; you have nothing to lose.

How Do I File a Complaint Against Empire Today, LLC?

We will use your state’s UDAAP law to file a complaint in Arbitration on your behalf at no cost to you. UDAAP laws include misrepresentation, deception, false advertising, or false promises. Under your state’s UDAAP law, you are likely entitled to money damages for your actual damages.  Plus, the other side will pay our fees and costs.  You will not pay us a penny.  These laws emerged following the Dodd-Frank Wall Street Reform and Consumer Protection Act that was enacted in response to the 2008 financial crisis. The ultimate goal with these laws is geared towards protecting consumers involved in financial transactions, educating consumers on their rights, and allowing them access to information and resources to best inform their decisions.

People, First

We are proud to serve consumers in arbitration cases. We see you as a person, not just a client – and that makes us better at the work we do. We listen. We learn your story. And, as we help you get the money you deserve, we go above and beyond in a way most law firms never could and never would. Because we’re not just lawyers. And you’re not just a client. We’re friends, neighbors, family. We’re all people and here at Mike Agruss Law, we put People, First.

Share Your Complaints Below Against Empire Today, LLC

We encourage you to post your complaints about Empire Today, LLC. Sharing your complaints against this big company can help other consumers understand what to do when they have problems with this company. Sharing your experience may help someone else!

We are listening

We will respond to you at lightning speed. All of your information will be kept confidential.

Form successfully submitted!

Submitted Comments

Leon B
1 week ago
Suing Empire Carpet
Partha
1 month ago
It is almost two months, Empire today left the hardwood flooring job incomplete. As a result, we are unable to use the living, dinning and part of the kitchen floors (they removed some wood planks from the floors) We have paid in full, 14K. We are very upset. We have filed a complaint regarding poor installation- uneven/ wavy floor, planks are popping up, dented staircase planks. But, they are not fixing at all. Now they are asking us to sign a document stating that the installation has been completed to our satisfaction.
Mark
1 month ago
Empire floors ruined my floor, bad install. The replaced 2-yrs ago and charged me labor. This time they said flooring no longer in stock, never heard back
JERRI
2 months ago
FLOORING IS BUCKLING, CRACKING, TRANSITION STRIPS ARE COMING OFF, ETC. WE WERE TOLD WE HAD A 5 YEAR WARRANTY AND NOW THEY ARE SAYING ITS JUST 1 YEAR. MY FLOORING WAS INSTALLED ON 7/23/22 AND LOOKS TERRIBLE.
James
2 months ago
Too much to say in text
Laurie
2 months ago
We had laminate floors installed with Empire two years ago, and one month later the floors began to have white glue or cement coming up. I called numerous times and when they finally sent someone out to look at the floor, they blamed our foundation, but THEY were the ones that poured the new foundation. Today our floors are literally buckling and the white substance still is coming up between the seams of the floors. It is really frustrating to be blamed for their shoddy work!
Leticia
2 months ago
Empire Today company car caused property damage on my fence and fled the scene via hit and run.
Leslie
2 months ago
I have had carpet installed in my living room by Empire Today a little over 2 months ago. It already looks like it\'s 10 years old. I sent pictures to their complaint department only to be told they can\'/won\'t do anything about it. They suggested that I clean it. After 2 months old ??? Really...Any way, I did try cleaning it with little or no improvement. I told them I deserve to have it replaced. Fell on deaf ears.
Lisa
4 months ago
I\'ve had my flooring from Empire Today for just over two years, and it\'s falling apart and needs replacing. The claim submitted on my behalf (by Empire) to the manufacturer has been denied on the grounds of high humidity and moisture in my home. So the so-called lifetime warranty has been proven worthless. The product has failed and I\'ve been told that because my installation warranty expired, any remediation will incur a cost.
Patti
4 months ago
I have had problems since day one with Empire. From horrible unaided installers, installers who acted like y home was their home ig: going into my kitchen and cooking their lunch. Going into my refrigerator looking for something to drink and the topper was using my bathroom and petting all over the floor around the toilet. Now, I had them come and fix my floor at the back door. The previous installers cut the last board at my back door too short so the just stick a like piece in a plank into the area. In doing this there was an open gap. This concerned me because dirt and water could get into the opening. The installer told me it was fine. Well now I contacted Empire last week because the boards at the backside look darker and are splintering. Sxott Harper [email protected](Customer Service Soecialist) sent an email letting me know it’s my fault because my back door needs caulked and because of this there is water damage. My back door does not need caulking. How would he state this when he has never seen my back door in pictures or in person? He total disregard that the issue I presented led to this damage. Now they want me to pay for it. Is also sent him pictures of other damage to the flooring like splintering, discoloration etc. He never addressed that either. I have the warranty on this floor which means nothing.
Walter
4 months ago
Empire-Today installed a linoleum floor in my kitchen ( 2016 year ) Floor started to split and flake last year I contacted Empire, sent photos and they refuse to honor their warranty (manufacturing defect )
Rose
5 months ago
Paid for flooring for 3 rooms and was given a faulty product and provided a bad installation. We have been fighting with Empire over 4 months and feel they are giving us the run around.
Rose
5 months ago
Empire Today Flooring.
Adam
6 months ago
Ok so hopefully this doesn’t have a cut off like the AI did. Anyways here it goes.. so we had empire come in and do our kitchen, living room and stairs. The salesman had said because the floors weren’t level to begin with it would cost more which was fine because I wanted them level (the prior owners did a slap down floor job for a flip) so they came and put the floors in one day for the kitchen & living room and the next for the stairs. At the end of day one which was 11 hours of my wife and dogs and cats being stuck in the bedroom they were done with the first 2 rooms. I had gotten home and tried to talk to them but they barely spoke English so all I really got was its unlevel… and sign this… then they left. The next day we noticed the fridge wasn’t working and tried calling we probably called 5-6 times before we got someone to give us a claim number for the fridge. He also informed us “this happens all the time” Then after phone tag I spoke to a rep named Mandy and she was horribly rude and basically yelled at me for getting rid of the fridge and buying a new one. ( mind you it was nearly a week later that I finally spoke to her.) I then brought up the fact that the floors were still unlevel after paying more and she got even more rude.At the end I was like you know what pull it all out and refund me everything I’m done… I had to go into work but emailed her later because I felt I had been rude asking for a partial refund and to be reimbursed for the fridge. We emailed back and forth and she was just as rude… until she ghosted me. I asked for price breakdowns, I asked for contracts, I asked for everything paperwork wise and got nothing. She emailed me with a final email that the inspector would be their on whatever date it was. Then a few days later another higher up lady calls and wants someone to come and inspect the floors on a different day. He did and they were in fact unlevel. A few days later they came and “fixed” them but reused the flooring they pulled up so now it’s all popping up. We called the higher up lady and she’s being extremely rude now and doesn’t believe us and wants pictures. and says they are told to reuse flooring. Easy enough to send pics which I am but I’m tired of this. I’m wasting my weekends losing my overtime and my wife had to take a day off and it just seems like this is going on forever and somehow I’m in the wrong.. Honestly I’m thinking of just disputing the charges and walking away letting them bill and letting it go into collections so I don’t have to deal with their BS anymore.. also still no word from anyone about my fridge. The higher up lady keeps saying she has to talk to sales…?
Chris
6 months ago
Update (12/26/23): I filed a complaint with the Better Business Bureau mid-December. I received a call after that from Cristal (whom I believe was part of the conversation initially when I tried to deal with Empire Today directly), and she left a voicemail, although seemed to be confused on the voicemail (I’m guessing she realized that this was already an issue in their system prior to my BBB complaint). I called her back a few times and she never responded, however I received updated messages through the BBB complaint. I also received a phone call from someone at the extension of 4560. I received one voicemail from her initially, then never heard back from her, even after calling now over 20 times. Finally, I received a “Third and Final Notice” about “money due” to them, which is the money that was disputed through Chase that they agreed to refund but now say that I owe back to them. So basically they admitted to Chase Bank (the card I put the payment on) that they are culpable, but they are still trying to get that money from me and are threatening sending it to collections. I have called the phone number on that letter many times, left voicemails, but still have not received a response. I also emailed the email address on there to no avail. Original Message: I hired Empire Today (the flooring company) to put new floors in our house. There was a TON of gross negligence on their part, and nothing has been resolved. The issues started with the sales rep who came to the house to pitch Empire Today. We agreed that night upon a price, and was also told that if I did the demo of the wood flooring, I would get $2,000 off, and if I did the carpet area, I\'d get $300 off. I demoed the wood floor and they only gave me $1,153 (and only that amount AFTER I fought with them over it). A “Branch Manager” with Empire Today told me the carpet would only get me $53, so I didn\'t demo that. The vinyl install crew came and did not put up any plastic barriers (I was told they would) and we had dust and soot ALL throughout the house, in every room and cabinet, even in the garage. We still have chunks of tile in the pantry up top. Tile got into the sink (not covered) and burnt out the garbage disposal motor, making me have to install a new one. I cleaned the entire house over three days, which took roughly 12+10+5 (27) hours. The installers broke multiple baseboards, multiple areas of drywall, busted a hole in a wall, broke our kids\' toilet, broke our dishwasher, scratched up our refrigerator, broke our disposal (due to their negligence of not putting up plastic and tile getting in there and burning the motor out), and more issues. I have been fighting with them to fix everything since mid-September, and still have not gotten a resolution. They offered me $2,000 for repairs, but that does not cover all of the damage that they did (including the refrigerator). The installers asked that, on day 2, we keep the AC at 70 degrees (the lowest we have it is 73 overnight). We set it at 70 on day two, and they had the front and garage door open basically all day (they were here from 7:30am until 8:40pm -13 hours). That bill was sky-high. But the most egregious aspect of all of this is that they left at least 5 razor blades in our front yard/driveway! We have two young children, and they knew that. On the first day I found 3 razor blades and put them on one of their boxes. My wife spoke to one of the installers and asked them to be more careful because we have a one-year-old and a 6-year-old. But after they were done with their work, we continued to find more in the yard (2 more so far). They didn\'t compensate me what they said they would for doing all of the demo and prep-work (my wife and I moved every piece of furniture ourselves in and out of the rooms, and I pulled up and hauled away the floors). If I hadn\'t done the demo/moving of furniture, they would have had to work a third day, costing Empire Today more money. Instead they stayed until almost 9pm on the second day and didn\'t fix any of the damage they created. They left concrete and other materials all over our walls, doors, driveway, etc...even had blood on the walls and doors that we had to clean up. The refrigerator is all scratched up and they broke a piece on the bottom. There are parts of the floors with gaps in them, there are holes in the wall, and more. But again, the most egregious part of their gross negligence is leaving MANY razorblades in our front yard, knowing that we have a one-year-old and 6-year-old here who are always running around and playing outside. All this PLUS the lies they told me before agreeing to use them PLUS the damage they did PLUS the fact that I have spent many months fighting them and cleaning up their mess. None of this has been resolved. The first thing I did to try and resolve these issues was ask them for their insurance information, which was never provided to me. After that I disputed the charges with my credit card company, which part of the charges were on a temporary hold but I’m still receiving invoices from Empire Today saying I still owe them the money that was disputed on the credit card. So basically they’re saying, “Yeah, we’ll refund the money from the credit card company, but he is still going to owe us that money”. I told them I’m going to fight this every possible way and keep escalating it until it’s resolved in a fair manner. Here\'s a list of some of the stuff that occurred. I sent this to Empire Today back in September, so some of the grammar may be present-tense… I was told I would get $2,000 back for doing the demo of the areas for the vinyl floors. Was told I would get extra for hauling it away. I only got $1,153 back for all of it, and that was only after I had to fight them on that amount. I moved ALL furniture, big and small, prior to the installers arriving. The only things I left out were the refrigerator, oven, and washer/dryer. I only left those in place at the direction of my sales rep, Kameron. He said to leave those and the installers will move them and work around them. I also asked the installers if they would be putting floors underneath the dishwasher, and they said no. The dishwasher was also kept in place per the installers. The installers left our house around 8:40pm the second day. They were trying to get everything done within two days and seemed to be rushing towards the end. Had I not done the demo nor moved the furniture, they would have been here a third day, costing Empire Today another day of pay. So I saved Empire Today money. I was told the install crew for the vinyl flooring would put up plastic \"barriers\" when they did the demo of the tile. They did not put up a single protective barrier anywhere, including over the kitchen sink. Dust and soot was in every room on everything, I spent three days so far cleaning it off of things. Two days were 10-12 hour days, the third day was about 5 hours. There is still dust on some stuff in the garage (stuff I pulled out of the pantry and put out there so it didn\'t get anything on it, yet it was filled with it), but most of the stuff around the house is clean again. I still need to wipe down ALL doors, doorframe, and probably some walls. Also, because they didn\'t even put anything over the kitchen sink, I realized a couple of days after that tile was stuck in the blades in the garbage disposal. I took out a couple of chunks, but the motor burned out and I had to replace that. There was concrete and other materials splattered and left on our walls, refrigerator, pantry, and other places, including blood from one or both of the workers. I cleaned this up. There are numerous baseboards that are detached from the walls. There are spots that have damaged the drywall above the baseboards as well. This was caused by the installers taking up the tiles. There is a hole in the wall from where the installers moved the washing machine into the garage. They pushed the door knob into the wall and created a hole. One of the workers broke our kids\' toilet and didn\'t even tell us. We found out the next morning when our daughter went to the bathroom after waking up. I was on the phone with JD at the time I found out. The refrigerator is scratched up from the installers moving it while in the kitchen. There are quite a few deep scratches on it. They also broke a part off of the bottom of the refrigerator, which is visible while standing. There is a visible gap in the vinyl flooring between the dishwasher and cabinet. My wife asked them to put a piece in there because they didn\'t even put a piece down. They put a piece down right before leaving, but there is a gap between that and the other piece of vinyl. The dishwasher is not closing properly now. I tried adjusting it so the door would not be hitting the drawer when opening/closing, but it still clicks and needs to be adjusted when closing. The transition piece going from the hallway to the kids\' bathroom does not go over a gap in the tile in the kids\' bathroom. However, the transition piece from the old floors did cover that gap. At the end of Day 1, the installers asked that we put the AC down to 70 degrees overnight (we usually keep it at 73 overnight) and that we keep it at 70 the following day. We did that, but throughout the day, they kept the front door and the garage/laundry door open, which was causing the AC to work even more in the hot Florida weather, which means our electric bill is going to be through the roof. If they had kept the doors closed, that would be one thing, but considering they asked to have it so low yet kept the doors open basically all day, that was a complete waste of money. And to be fair, the lead installer said that he always has to tell the other guy to keep doors closed. The lead was doing a good job closing them when he went in/out, the other guy wasn\'t. This is another HUGE cost...once our electric bill comes out. Don\'t forget, Day 2 was the 13-hour day of them working (around 7:30am until around 8:40pm). So far we have found 5(!!) razor blades in our yard from the installers. We have a 1-year-old and a 6-year-old. This is a HUGE hazard, especially considering a couple of the blades are rusty. The first day I found 3 between the front door and where their truck was parked (at the front of the driveway). I picked them up and put them on their box in case they needed them. My wife spoke with the lead installer and let him know about those and asked to be careful, as we have kids (whom they both saw while at the house). However, even as recently as Tuesday (September 12), we found yet another one...bringing the total to 5. I do have cameras outside the house and can probably find when the razors made their way out there if you\'d like more proof of that. That is gross negligence on the employees\' part. Also, there are STILL floorboards that are popped up from install. We asked the installers to fix some, and they fixed a few, but there are still many throughout, including a couple that they \"fixed\" the last night they were here.
vicki
7 months ago
BREACH OF CONTRACT BY EMPIRE TODAY, TOOK OUR $$ WITHOUT RECOURSE
Dawayne
7 months ago
Empire Today
Robert
8 months ago
Ordered a floor called Alexander cold r called Caspian. They installed LWLastor with a color storm. Customer service and install manager says it is the same floor
Brad
9 months ago
Empire floors is refusing to address multiple issues with warranty. They stated that humidity was the cause for only 2 issues and refuse to address the list of other issues. I have continued to reach out to the warranty company and they only repeat that I can get an independent contractor at my cost to have the repairs performed.
Dominic
9 months ago
I had flooring installed throughout the first floor of my home at a cost of around $10,000. Within two years the floor is buckling and showing signs of popping up out if place. The poor quality install will cause costly work with the eventual full replacement of the first floor.
Donna
12 months ago
I purchase vinyl flooring in January 2023. In March 2023 I started have problems with my floor warping and popping up. Since then it has gotten worst. I have had to put throw rugs down so my feet do t get hurt. I contacted almost weekly about this proble. They ask me to send pictures. They sent the install team and they told me if was bad flooring. Empire sent a representative out in early May he took pictures and told me they will replace or I might have to pick out a new type of floor. I have not heard anything from him I somehow the the CEO number and left him a message, he put a regional representative in charge of this problem in June. I still have had no answer. My biggest complaint is the customer shroud be tsken care of 1st and let the business take care of who’s fault it is. Thanks
Emily
1 year ago
In Sept 2021, Empire Today installed SPC flooring directly over my concrete subfloor without a vapor barrier and moisture developed causing the flooring to buckle. After dozens of phone calls and difficulty getting a hold of someone, they came back in Sept 2022 and took everything up and reinstalled. Again without vapor barrier. So the same issue occurred. They told me my slab was the problem. I filed a complaint with the BBB in 3/2023 and Empire commented someone would be contacting me soon. No one did despite me calling many times. I hired a local contractor who took up the SPC flooring and performed moisture testing and showed me the slab was fine but that SPC should never be installed without a vapor barrier. He installed the barrier and flooring. I finally heard from Emoire via email 2 months later. When I told them what my contractor had found, I was told “we lay SPC directly over concrete all the time.” I requested a refund as I initially paid $8800 for the badly installed flooring. I have these emails saved. I haven’t heard back from them. I paid Empire $8800. Then I had to buy the flooring and pay the contractor to install correctly.
James
1 year ago
Empire flooring installed a floor that\'s breaking apart and want to charge me more to fix. They say it\'s an installation issue which the warranty expired 2 weeks after a year it was installed. Bust the material used seems to be breaking apart which is causing it to come apart. Live week to week, we just can\'t afford to keep spending money, very bad company.
Heather
1 year ago
I paid $30,000 for a whole house install with Empire Today. After four months of trying to get major problems taken care of Empire customer service told me they determined my flooring was defective and would have to file a claim with the manufacturer. This was filed in September 2022. Sparing the details, it is now May 2023 and I have been trying and unable to get answers and resolve. This has been a nightmare and I just keep getting ignored or brushed off as I continue to pay for defective flooring every month.
Jody
1 year ago
The installation crew sent to my home installed the LVT wrong - They did not put down the luan (which was in the contract) and did not space the tiles for the grout. I tried to stop them, but was told the Luan wasnt needed and since they already had a couple of tiles down, they could not stop. The floor buckled in the middle of my home. The installation manager did come out and said they could not remove the floor as it would damage the sub floor. They did lay another layer of tile over the first, spacing it for grout and cut out the center of the floor where it buckled. They floated this area with concrete and laid over it. The floor is still buckled, the tiles are coming up and there are holes in the grout, and in some spaces, missing grout. They left me a bucket of grout and told me I had to finish it myself. They also told me that they could not reset the toilet since there was now 2 layers of flooring and the flange would need to be raised. I had to pay a plumber $150 for that. I have called numerous times, with no response. I have also disputed the entire charge with Wells Fargo. Waiting on that outcome. In the meantime, I have a floor that looks like shit, and no response from a supposedly reputable company.
Jennie
1 year ago
Empire today put carpet in my home with Mexican installers who did not speak English and put cheap carpet that was not the carpet I picked out! I spent 14,000 . We have been dealing with this since Sept 2022. They told us to get the carpet cleaned for new carpet!
Rachel
1 year ago
Empire Today never completed the job and the installation was poor. The stairs are a hazard and they didn\'t send anyone to repair or finish the job. I disputed with Wells Fargo and the balance went to zero. Now over a year later Empire sent my account to a collection agency. I tried numerous times and have many emails documenting the entire horror show that is this terrible company. I have taken time off of work only to be stood up and no one coming to fix the issues. I gave a sizable deposit and just want my money back and they can come a unistall the crap floors they laid. I shouldn\'t be billed for something that was done incorrectly and incomplete. Please help
Daniel
1 year ago
Installation issue in two separate areas of the home (laminate flooring). 1 small area and a larger area (kitchen). Flooring is warping, gaps between sheets (Separating and buckling). Initially Empire took responsibility that it was an installation issue. When the installers arrived to repair, they stated that the floors cannot be repaired and that they needed to be replaced. When the installers reported back to Empire, Empire decides to send an inspector. Inspector stated at inspection that he sees no moisture issues from our concrete slab. Empire wants to compensate by replacing the small area at no charge but we have to pay another $1400 for the kitchen to be replace but only after we remedy the high levels of moisture in the concrete slab in the kitchen. I began to ask customer service relevant questions pertaining to their decision and conveniently their computer was not working properly. I was supposed to get a call back the next day, and I have yet to receive one. I have researched the issue on my own and there are many questions but there are also facts that contradict their decision and plenty of instances where they have violated the contract. My question is, if Empire does not compensate after arbitration, how will your firm get paid? I have just started this process and have not written any letters to corporate or the BBB. Thank you
Wendie
1 year ago
I spent fifteen thousand dollars in 2020 and 2021 for carpet and laminate flooring for my two thousand square foot home. I submitted two separate claims for the floors regarding poor quality of laminate chipping and warping; and scratches and pulls with a small stain on bedroom carpet. After submitting all of the pictures and information, I was told the first claim was not under warranty; despite the salesman stating that he put in for a five year warranty, and that I had no recourse. I escalated the issue to management, who reiterated the same, and would not provide me with Corporate Offices contact information to appeal. On the second claim just this past October, I submitted all of the information required and was told that on this order, there was a five year warranty, but that I had to have reported an issue within 5 days of noticing the issues; a fact not made known to me until Empire stated it in an email. When I asked for my signed contract, order information and warranties for both service and product, I was told that Empire did not keep records from one to two years prior, and that they had no access to these records. I challenged that a business must archive records for 7 years and that by law, I was owed a copy of my contracts etc.., Empire stated that I again had no recourse. I was told that I would have to pay over $1,700.00 for the first order in order to fix the problem, and then subsequently, on the second claim, I was not even offered a price quote to fix the issues. I was told that nothing would be covered, with no recourse. When I asked for the product information on the laminate and carpet that I had installed, I was told that this was proprietary information, and that they could only give me the name of the product, not the manufacturer. I explained that I would buy the products from Empire or directly from the Manufacturer, but was again denied access to this information. I was told that Empire could only come out and trim the carpet pulls back for me at a cost for the second claim, and that the stain could not be addressed. I was also informed that on the second claim that the laminate was outside of the product warranty of one year, and that they would not address it. I had no idea that I had a product warranty separate from the install or service warranty because I never received any paperwork from Empire as promised by email. Since I was told that all documents would be forthcoming by email once I paid in full, I believed that to be so; nevertheless, on the second install, I only received a flyer, a form with contact information for sales and service, and nothing else. On the first install order, I only received a letter stating that Empire debited the amount in full from my checking account. When I reported both claims at different times, the service agent and manager were both very rude and offered little to no recourse or satisfaction except what I have detailed above. Laborers on both instances were unprofessional, did not speak English, and left things undone or broken. When I brought this to Empire\'s attention, I was told that they do not fix things that the install team broke in the process of the jobs. I would be pleased to speak with your firm to see if representation for both of our Empire claims are possible. Thank you sincerely.
Colleen
1 year ago
I had vinyl plank flooring put in over my solid oak floor. and within two months is gaping everywhere. I\'ve had all different people come out and assess the problem, and they said the gaping is because the floor is not level, I said I would like to have it taken out and a refund of what we have paid so far.. The market manager said he was not willing to pursue my request, and said to pick out laminate flooring, it would not gap..but I did not want lament flooring, if I did I would have chosen it in the first place..I feel like I should not be forced to have laminate flooring. please help me figure this out.. I want to fight for what is right..
Colleen
1 year ago
I had vinyl plank flooring put in over my solid oak floor. and within two months is gaping everywhere. I\'ve had all different people come out and assess the problem, and they said the gaping is because the floor is not level, I said I would like to have it taken out and a refund of what we have paid so far.. The market manager said he was not willing to pursue my request, and said to pick out laminate flooring, it would not gap..but I did not want lament flooring, if I did I would have chosen it in the first place..I feel like I should not be forced to have laminate flooring. please help me figure this out.. I want to fight for what is right..
Leanora
1 year ago
My wood floors are defective! They are splinting down the center of several planks, lifting on a few, there is mold in the glue which caused the top layer of the planks to look bubbled. I have contacted Empire Today about the condition of my wood floors and they are putting the blame on me! I hired a wood floor specialist to investigate and have the findings. They still will not do anything to fix the floors. Then Covid hit.
Mike
1 year ago
they failed to fix a hole in the floor and our recliner broke thru the floor and now they are refusing to fix it. they claim we were at fault . they also said the warranty has expired and it would cost $2600 to fix and $350 to com and inspect it for repairs. the sun room is still under warranty but they refuse to come and repair the floor in there.
Steve
1 year ago
Does your firm draft sales and purchase agreement for business? Steve Morgan Chief Financial Officer Avail Med systems, Inc. 2953 Bunker Hill Lane, Suite 101, Santa Clara, CA 95054 (318) 596-1527
Fidelina
1 year ago
In April 21, 2022, I signed a contract with Empire Today to install solid hardwood flooring in my home in the first, second floor and the 13 stair solid block plank steps and landing for $38,200.00. I asked the agent if the 2 dining room steps would be solid planks as well. The agent said, no; only the 13 stairs are solid block planks. I told the agent that my schedule is hectic and that I could schedule installation in January 2023. The agent said, keep on cancelling installation until Empire Today says no. In January 9, 2023, the first installation was completed on the first floor. The second floor was completed on Friday, January 20, 2023. I was told by the installers to call customer service to schedule the stairs installation. When I called customer service regarding the stairs installation, I was told the stairs were not included in the contract. I contacted the agent and for customer satisfaction, Empire Today was going to install the stair steps with 2 threads of hardwood and nosing ends and not solid planks. I was told solid plank stair steps is not a product they carry and it was a miscommunication. I was glad that Empire Today would install the stairs. However, not installing the solid plank pieces on the 13 steps is not the right material that the agent talked about and it is not acceptable. I trusted the agent and the contract drafted included all that was talked about in our meeting. I signed the contract without reading the fine prints, my bad! I cancelled the stair step installation today, because it was not the proper material talked about. Customer Service kept repeating that the solid plank stair step is not a product they carry. I find the situation deceiving and fraudulent. The agent knows all the products by heart. There\'s no mistake nor any miscommunication on his part. I was counting on the solid plank pieces to be installed in each of the stair steps. I got a call from the billing department to issue the partial payment. I sent 2 messages to Empire Today corporate offices. I want to resolve the situation by Empire Today to install the solid plank steps in the 13 step stairs. Thank you.
Fidelina
1 year ago
In April 21, 2022, I signed a contract with Empire Today to install solid hardwood flooring in my home in the first, second floor and the 13 stair solid block plank steps and landing for $38,200.00. I asked the agent if the 2 dining room steps would be solid planks as well. The agent said, no; only the 13 stairs are solid block planks. I told the agent that my schedule is hectic and that I could schedule installation in January 2023. The agent said, keep on cancelling installation until Empire Today says no. In January 9, 2023, the first installation was completed on the first floor. The second floor was completed on Friday, January 20, 2023. I was told by the installers to call customer service to schedule the stairs installation. When I called customer service regarding the stairs installation, I was told the stairs were not included in the contract. I contacted the agent and for customer satisfaction, Empire Today was going to install the stair steps with 2 threads of hardwood and nosing ends and not solid planks. I was told solid plank stair steps is not a product they carry and it was a miscommunication. I was glad that Empire Today would install the stairs. However, not installing the solid plank pieces on the 13 steps is not the right material that the agent talked about and it is not acceptable. I trusted the agent and the contract drafted included all that was talked about in our meeting. I signed the contract without reading the fine prints, my bad! I cancelled the stair step installation today, because it was not the proper material talked about. Customer Service kept repeating that the solid plank stair step is not a product they carry. I find the situation deceiving and fraudulent. The agent knows all the products by heart. There\'s no mistake nor any miscommunication on his part. I was counting on the solid plank pieces to be installed in each of the stair steps. I got a call from the billing department to issue the partial payment. I sent 2 messages to Empire Today corporate offices. I want to resolve the situation by Empire Today to install the solid plank steps in the 13 step stairs. Thank you.
Fidelina
1 year ago
In April 21, 2022, I signed a contract with Empire Today to install solid hardwood flooring in my home in the first, second floor and the 13 stair solid block plank steps and landing for $38,200.00. I asked the agent if the 2 dining room steps would be solid planks as well. The agent said, no; only the 13 stairs are solid block planks. I told the agent that my schedule is hectic and that I could schedule installation in January 2023. The agent said, keep on cancelling installation until Empire Today says no. In January 9, 2023, the first installation was completed on the first floor. The second floor was completed on Friday, January 20, 2023. I was told by the installers to call customer service to schedule the stairs installation. When I called customer service regarding the stairs installation, I was told the stairs were not included in the contract. I contacted the agent and for customer satisfaction, Empire Today was going to install the stair steps with 2 threads of hardwood and nosing ends and not solid planks. I was told solid plank stair steps is not a product they carry and it was a miscommunication. I was glad that Empire Today would install the stairs. However, not installing the solid plank pieces on the 13 steps is not the right material that the agent talked about and it is not acceptable. I trusted the agent and the contract drafted included all that was talked about in our meeting. I signed the contract without reading the fine prints, my bad! I cancelled the stair step installation today, because it was not the proper material talked about. Customer Service kept repeating that the solid plank stair step is not a product they carry. I find the situation deceiving and fraudulent. The agent knows all the products by heart. There\'s no mistake nor any miscommunication on his part. I was counting on the solid plank pieces to be installed in each of the stair steps. I got a call from the billing department to issue the partial payment. I sent 2 messages to Empire Today corporate offices. I want to resolve the situation by Empire Today to install the solid plank steps in the 13 step stairs. Thank you.
Joseph
1 year ago
getting in touch with someone from Empire.
Kristin
1 year ago
Empire was hired to install hardwood floors in my home. The house was vacant and the carpet & pad was already completely removed prior to Salesman coming out to give me a quote. There was some plywood that needed to be replaced in one room and the salesman said that was not a problem. The installers arrived and said the thickness of the plywood was going to cost an additional 4,000 or the wouldn\'t do the job. We agreed on an additional 700.00 and they began. Empire charged me of all of these additional charges and then added some more. The 2 installers quickly became 1 installer because he broke his hand and 10 days of hell 12 hours each day. They broke or pounded out all my can lights on the first floor while working upstairs on the 2nd floor. They broke my brick floor outdoor porch bringing in the flooring by stepping on the edge. They put 2 giant holes in my basement ceiling and there are nails pops everywhere in the painted ceiling, causing the floor on the main level to slant down. The installer took some plywood, painted it black and screwed it into the ceiling and said good as new. They broke 50 % of my floor registers and 2 are completely missing. The floor has pieces cut too short, there is glue, chips, dents and scratches all over it and they didnt install any underlayment. When asked about any of this they got extremely mad and said I should have been informed about the shit I purchased. He picked up a piece of flooring and stabbed it with a pencil and said this is what he was working with. They said hardwood floors don\'t need underlayment- it is just used as a dust blanket. I refused to sign the paperwork because the job was not complete. They forged my signature. I called Empire again they said they fired that crew and I got a very concerning voicemail from the salesperson (which I kept )saying if the crew came to my house to call the police. Since then I have worked with several people (who have all quit) They sent 1 set of other installers who said the floors could not be fixed and they would not touch it and 2 managers out to my home to assess the damages.The 2nd manager Ben said I needed a quote from a contractor to fix all the damages - which I did and then repeatedly asked what I wanted for this to all go away. I did everything he asked and then he quit. Hours and hours on my part of trying to resolve this. Disputed the charges with Wells Fargo and then the fun begins. I started receiving letters from Empire and they sent me to collections. I called and called leaving message after message - with no response. I drove to their office and another new GM answered the door. (By the way all the voicemails for all the people that quit are still active and Empires phone system is still sending these calls to people who havent worked there in years) I sat with him for an hour in their conference room showed him pictures hoping I could finally get this resolved. He said he needed to talk to his boss and he would get back to me within 2 days. No response again from anyone -not the collection department and not Todd the new GM. I called customer service again a couple of days ago and all she could say was there was nothing noted on my account that any of this had happened to me and she would have to have this cleared through Todd the man I sat down with in the office and still nothing. My floor is now cupping and a couple boards have cracked. They said I couldn\'t repair or fix anything so I have been living like this for almost 11 months now and still receiving letters from collections. Please help!
Melinda
1 year ago
We had Empire flooring come in and lay new hardwood floors in September. The next day I noticed all these issues and I called them right away. Then I had the PM come back that oversaw the installer says there was nothing wrong. I said bull. Then I called Empire again and I spoke with Installation Manager David. He came with the PM of the installers and at the end he told me to get a 3rd party inspector he came out and submitted report stating that it was a POOR install. While we were waiting on the report from the 3rd party inspector, we had filed a Dispute with Wells Fargo. They said it could take up to 90 days. While waiting Doug said he would/empire would also reimburse us for the 3rd party inspector and what he did was put the $475 credit on Empire Account which was wrong because we did not use that account to pay the inspector it was a personal account. He said that\'s how they do it would credit to Wells Fargo acct since it has something to do with Empire. When I spoke to Wells Fargo, they had charged me and then credited and removed it. So, I never got that $475 back. Then the Customer Service Manager Doug got the report from the 3rd party inspector and then called us and said they would do a FULL reinstall, but the same installers would be doing the work. We said no we want new installers. Then we asked for the wood to be delivered ahead of time to accumulate to our home humidity/environment he said they cannot do that. He said he could not that because it’s in special part of their warehouse which is at 10% humidity. Doug was talking to us about doing a full floor replacement and we wanted the floors to be done right and it seemed like we had no choice but to do the reinstall which was scheduled for 2 January. It was not until 19 Dec 2022 I got call from Wells Fargo, they let us know a letter was coming and that we won the dispute, and that all money was credited to the account and that was sided that Empire was in the wrong. They told us we had nothing to worry, and we if we did not want to use Empire and find a new flooring company then we can. We closed our Wells Fargo account because it was used only for Empire purchases. We spoke with Doug from Empire, and we decided not to have them to do the reinstallation because they were going to use same people as prior, and they would not allow the wood to be brought into our house prior to installation for the appropriate amount of time to allow proper acclimatization of the hardwood flooring prior to installation. So, we told him that we were canceling 2 January appointment since they did not seem to want to ensure that the floors were installed properly to industry standards. Now today 21 December 2022 we received a letter from Empire stating that we needed pay EMPIRE over $11000 ASAP or they send me to collections. COD in one payment or we were going to collections for not paying for the work. I have not contacted the person who sent me the email due to the time we received our mail. We just don’t know what to do now, these floors have gotten worse since September when they were first installed. I believe with their poor workmanship of the install we should not have to pay. This all started September and we now at the end of December. I hope you all can help. I had used you once before and you were able to help. Thank You and we look forward to hearing back from you.
Melinda
1 year ago
We had Empire flooring come in and lay new hardwood floors in September. The next day I noticed all these issues and I called them right away. Then I had the PM come back that oversaw the installer says there was nothing wrong. I said bull. Then I called Empire again and I spoke with Installation Manager David. He came with the PM of the installers and at the end he told me to get a 3rd party inspector he came out and submitted report stating that it was a POOR install. While we were waiting on the report from the 3rd party inspector, we had filed a Dispute with Wells Fargo. They said it could take up to 90 days. While waiting Doug said he would/empire would also reimburse us for the 3rd party inspector and what he did was put the $475 credit on Empire Account which was wrong because we did not use that account to pay the inspector it was a personal account. He said that\'s how they do it would credit to Wells Fargo acct since it has something to do with Empire. When I spoke to Wells Fargo, they had charged me and then credited and removed it. So, I never got that $475 back. Then the Customer Service Manager Doug got the report from the 3rd party inspector and then called us and said they would do a FULL reinstall, but the same installers would be doing the work. We said no we want new installers. Then we asked for the wood to be delivered ahead of time to accumulate to our home humidity/environment he said they cannot do that. He said he could not that because it’s in special part of their warehouse which is at 10% humidity. Doug was talking to us about doing a full floor replacement and we wanted the floors to be done right and it seemed like we had no choice but to do the reinstall which was scheduled for 2 January. It was not until 19 Dec 2022 I got call from Wells Fargo, they let us know a letter was coming and that we won the dispute, and that all money was credited to the account and that was sided that Empire was in the wrong. They told us we had nothing to worry, and we if we did not want to use Empire and find a new flooring company then we can. We closed our Wells Fargo account because it was used only for Empire purchases. We spoke with Doug from Empire, and we decided not to have them to do the reinstallation because they were going to use same people as prior, and they would not allow the wood to be brought into our house prior to installation for the appropriate amount of time to allow proper acclimatization of the hardwood flooring prior to installation. So, we told him that we were canceling 2 January appointment since they did not seem to want to ensure that the floors were installed properly to industry standards. Now today 21 December 2022 we received a letter from Empire stating that we needed pay EMPIRE over $11000 ASAP or they send me to collections. COD in one payment or we were going to collections for not paying for the work. I have not contacted the person who sent me the email due to the time we received our mail. We just don’t know what to do now, these floors have gotten worse since September when they were first installed. I believe with their poor workmanship of the install we should not have to pay. This all started September and we now at the end of December. I hope you all can help. I had used you once before and you were able to help. Thank You and we look forward to hearing back from you.
Melinda
1 year ago
We had Empire flooring come in and lay new hardwood floors in September. The next day I noticed all these issues and I called them right away. Then I had the PM come back that oversaw the installer says there was nothing wrong. I said bull. Then I called Empire again and I spoke with Installation Manager David. He came with the PM of the installers and at the end he told me to get a 3rd party inspector he came out and submitted report stating that it was a POOR install. While we were waiting on the report from the 3rd party inspector, we had filed a Dispute with Wells Fargo. They said it could take up to 90 days. While waiting Doug said he would/empire would also reimburse us for the 3rd party inspector and what he did was put the $475 credit on Empire Account which was wrong because we did not use that account to pay the inspector it was a personal account. He said that\'s how they do it would credit to Wells Fargo acct since it has something to do with Empire. When I spoke to Wells Fargo, they had charged me and then credited and removed it. So, I never got that $475 back. Then the Customer Service Manager Doug got the report from the 3rd party inspector and then called us and said they would do a FULL reinstall, but the same installers would be doing the work. We said no we want new installers. Then we asked for the wood to be delivered ahead of time to accumulate to our home humidity/environment he said they cannot do that. He said he could not that because it’s in special part of their warehouse which is at 10% humidity. Doug was talking to us about doing a full floor replacement and we wanted the floors to be done right and it seemed like we had no choice but to do the reinstall which was scheduled for 2 January. It was not until 19 Dec 2022 I got call from Wells Fargo, they let us know a letter was coming and that we won the dispute, and that all money was credited to the account and that was sided that Empire was in the wrong. They told us we had nothing to worry, and we if we did not want to use Empire and find a new flooring company then we can. We closed our Wells Fargo account because it was used only for Empire purchases. We spoke with Doug from Empire, and we decided not to have them to do the reinstallation because they were going to use same people as prior, and they would not allow the wood to be brought into our house prior to installation for the appropriate amount of time to allow proper acclimatization of the hardwood flooring prior to installation. So, we told him that we were canceling 2 January appointment since they did not seem to want to ensure that the floors were installed properly to industry standards. Now today 21 December 2022 we received a letter from Empire stating that we needed pay EMPIRE over $11000 ASAP or they send me to collections. COD in one payment or we were going to collections for not paying for the work. I have not contacted the person who sent me the email due to the time we received our mail. We just don’t know what to do now, these floors have gotten worse since September when they were first installed. I believe with their poor workmanship of the install we should not have to pay. This all started September and we now at the end of December. I hope you all can help. I had used you once before and you were able to help. Thank You and we look forward to hearing back from you.
Sean
2 years ago
Hired Empire today to install vinyl plank flooring through our entire house, within a couple months the floors in the family room and kitchen started buckling and cupping. Contacted for warranty, the inspector stated it was a bad installation job and that a moisture barrier should have been offered at installation. The other issue is the two rooms with problems are the only two rooms in the entire house that Empire removed our old flooring. We\'ve had inspections for leaks with no issues, torrential rain and exterior hose testing with no issues and we have been living on concrete floors now for over three weeks with not a drop of moisture anywhere. The signed paperwork we were provided at installation has no moisture readings and we requested the original paperwork that Empire has on file which was provided to us and there are only two moisture readings for the entire house which is a three bedroom plus family room kitchen hallway foyer. The moisture readings do not specify where in the house they were taken or any other specifics just two random numbers written in boxes. Whether the moisture is a home issue or not they did not do the proper testing upon installation and we were not offered the option of a moisture barrier. There should\'ve been a moisture barrier put down if the proper moisture readings were taken and we would\'ve gladly paid the extra cost. When they came to pull up the flooring they did not imply or mention that we would have some responsibility in this they just ripped up the kitchen and family room and a week later they contact us charging us $7000 for the \"non-warranty\" repair. The entire house cost $7000 when we had the floors done initially a year ago and they wanted to charge the same amount to fix the issue. We have been fighting with them for three weeks now and we have the cost down to about $4000 is the best they will offer. Again the only two areas that have issues are where they pulled up the old flooring, every other area in the house there are no issues we believe they did not prep the surface properly and did not do the proper procedures to ensure the floors could be properly installed. They broke two of our closet doors put a basketball size hole in one of the walls and when they pulled up the floors for warranty inspection we found obscenities drawn on the concrete by their installers. I put in the previous floors which was cheap particleboard type laminate and they were here for 22 years with zero issues because they were installed properly.
Chad
2 years ago
I had Luna (also empire today) come to my house and I showed the sales man the rooms and told him it was about 1400 sq ft. I showed him the 2 rooms that I didn\'t want carpet in. He gave me a price of 3875.00 for the carpet and I agreed. On the installation day they ran out of carpet because the sales man didn\'t measure one room. I called 2 times on installation day and asked to talk to a manager and was told I would get a call back in 24 hours. I never did. I called the sales man and he told me he didn\'t measure that room and it would be an additional 1000.00 to have that room done. He told me to stop whining and just pay so I can get my carpet installed and that I didn\'t pay for that room even though I was under the impression my quote included every room I showed him. I spoke to customer service and told them that I need a call and am not happy and still have not received one. The sales man\'s manager said that room wasn\'t on the contract so we\'re not liable supposedly. The salesman admitted he didn\'t measure the room and he screwed up but they would not give me free carpet. I told him I paid 3875 for the whole basement. I also said if he would have told me the total was 4800 I would have went with the other quote I received. The sales man told me we are the only company that could have installed on my time frame and I said no I had another company that could and he said again stop whining and be an adult and just pay the extra money. I have since hired a different company to install the carpet for 600 as I needed it done since it\'s a spec house that was supposed to close.
Chad
2 years ago
I had Luna (also empire today) come to my house and I showed the sales man the rooms and told him it was about 1400 sq ft. I showed him the 2 rooms that I didn\'t want carpet in. He gave me a price of 3875.00 for the carpet and I agreed. On the installation day they ran out of carpet because the sales man didn\'t measure one room. I called 2 times on installation day and asked to talk to a manager and was told I would get a call back in 24 hours. I never did. I called the sales man and he told me he didn\'t measure that room and it would be an additional 1000.00 to have that room done. He told me to stop whining and just pay so I can get my carpet installed and that I didn\'t pay for that room even though I was under the impression my quote included every room I showed him. I spoke to customer service and told them that I need a call and am not happy and still have not received one. The sales man\'s manager said that room wasn\'t on the contract so we\'re not liable supposedly. The salesman admitted he didn\'t measure the room and he screwed up but they would not give me free carpet. I told him I paid 3875 for the whole basement. I also said if he would have told me the total was 4800 I would have went with the other quote I received. The sales man told me we are the only company that could have installed on my time frame and I said no I had another company that could and he said again stop whining and be an adult and just pay the extra money. I have since hired a different company to install the carpet for 600 as I needed it done since it\'s a spec house that was supposed to close.
Tedd
2 years ago
We\'ve been dealing with E.T. since July, 2022. It took them nearly 4 weeks to install about 1200 sq ft of tile in our home, during which time we complained repeatedly about the installer. After the installer was done, we refused to sign off on the floor because of numerous issues. Finally, a manager visited our home and agreed the ENTIRE floor needed to be replaced because the job was botched. After the floor was replaced, all of our door casings and jambs, and any vertical trim in the installation area needs to be replaced, because the first installer cut the trim to match his floor height, which was much higher than the 2nd floor that was eventually installed. E.T. ruined our trim. We\'ve been trying to work with them, but now we\'re forced to take time off of work to (at E.T.\'s demand) contact contractors to obtain estimates to replace the trim. Now, I have to repair walls due to my baseboard trim being taken off and replaced repeatedly, replace broken or damaged baseboard trim, and use my time to get estimates so E.T. can \"evaluate\" my claim. This has been an absolute nightmare and I have documentation to match it. I need help with forcing E.T. to the table to replace our damaged trim and compensate us for the horror we\'ve been through.