Do you think First American Home Warranty Corporation is not playing fair? You have rights under the law and we can help you at no cost to you. UDAAP is an acronym representing laws that prohibit Unfair, Deceptive, or Abusive Acts or Practices in the context of trade or business.
THE BEST PART IS…
If First American Home Warranty Corporation violated the law, you may be entitled to money damages and First American Home Warranty Corporation will pay our fees and costs. You won’t owe us a dime for our services. Plus, some of our clients also receive debt relief and cleaned-up credit reports. You have nothing to lose! Call us today at 312-300-5996 for a free consultation.
What is First American Home Warranty Corporation?
First American Home Warranty Corporation is a part of the First American Company. It provides home coverage for home buyers and sellers alike. The insurer’s warranties cover home appliances and systems.
First American Home Warranty Corporation’s coverage pays for air conditioning, electrical, heating, and plumbing systems. It also includes appliances like ovens, ranges, and water heaters.
First American Home Warranty Corporation Address, Phone Number, and Contact Information
Branch Location
7833 Haskell Avenue
Van Nuys, CA 91406
http://homewarranty.firstam.com/
+1 888-875-0533
Store hours unlisted
Reimbursement/Claims Rejections
Numerous reviews against First American Home Warranty Corporation claimed to have their coverage denied despite following procedures and having all applications documented. Even with repairs that required immediate attention, the insurer was adamant about having repairs and replacements approved before getting the repairs done. Additionally, First American Home Warranty Corporation rejected appliance and system claims duly covered under the customers’ contracts.
Vague Contract Coverage
Aside from the incessant denials, First American Home Warranty Corporation consumers lamented about their contracts. According to reviews, the company stipulated restrictions that weren’t in their contracts like supposedly uncovered damages and replacements.
Lousy Service Technicians
Other reviews detailed service technicians who barely touched their broken appliances and systems. According to an account, the consumer had to pay $70 just to get a broken appliance diagnosed only to be sent a technician who closed the claim without even checking for damaged repairs. This consequently resulted in the consumer being denied reimbursement.
Poor Customer Service
Consumers of First American Home Warranty Corporation also criticized the insurance giant for its lousy customer relations. The reviews showed customers airing their issues out to First American Home Warranty Corporation’s agents over the phone but were met with petty compensations, broken promises, and unresolved issues.
Unfortunately, denials, problematic contact coverage, unprofessional service technicians, and poor customer service complaints are just the beginning for First American Home Warranty Corporation. The insurer’s customers are left wondering what options they have regarding their consumer rights.
We Fix Complaints When Customer Service Won’t
Has First American Home Warranty Corporation used misleading sales tactics? Have you received poor service? Do you have complaints with billing? Do you want customer service at First American Home Warranty Corporation to listen?
A lot of First American Home Warranty Corporation Corporation customers aren’t happy with their service and the Better Business Bureau lists 3,574 customer complaints against the company in the past three years, including complaints for billing and collections practices, problems with a service/product, advertising and sales, among others.
If your complaints haven’t been heard, we can help. At Mike Agruss Law we help customers who have been mistreated by big companies–much like First American Home Warranty Corporation–and we turn your complaints into resolutions!
We’ll not only file your legal demands with First American Home Warranty Corporation, we’ll negotiate with the company. If your claim isn’t resolved through these negotiations, we’ll work through the legal process that is outlined in your First American Home Warranty Corporation contract, which is typically arbitration.
Mike Agruss Law gets results–including zero balances, refunds, and other compensation.
Here’s How to Make Big Companies Listen
It can be frustrating when you rely on a service and don’t get the results you’ve paid for. Big companies make mistakes every day and not only is it their fault, but it can also cost you money, time, and leave you with big headaches.
Have you tried calling First American Home Warranty Corporation to address an issue, only to be told that the representative has no authority to do so? Or maybe you’ve tried talking to someone higher up in the company, only to be ignored, dismissed, or they take too long, continuing to waste your precious time. Maybe you’ve sent an email to the company which only resulted in a prefabricated response or they never follow through with what they’ve promised.
When you’re limited in your choices for service providers or you’re locked into a contract, what can you do?
Fortunately, you do have options.
Use Arbitration to Settle Your Complaint
Most companies like First American Home Warranty Corporation have an arbitration clause in their contracts to prevent being taken to court for traditional litigation. This is actually an advantage for the consumer. When you request an arbitration hearing, an independent third-party (the arbitrator) with knowledge of the type of situation involved will listen to the facts from both sides and make an impartial, binding decision. First American Home Warranty Corporation will have to do a lot of work and there is no guarantee that they will have a successful outcome.
Arbitration is Fast, Inexpensive, and Private
Arbitration with First American Home Warranty Corporation is conducted through the American Arbitration Association (AAA). According to the AAA Consumer Due Process Protocol, arbitration through AAA will comply with their Statement of Principles, which includes:
- The process is fundamentally fair – All parties are entitled to qualified, competent, impartial arbitrators who will conduct a fair hearing.
- You get access to all relevant information – This includes reasonable costs, confidentiality, reasonable time limits, and meeting times and/or locations that are agreeable to both parties.
- Transparency – AAA provides clear arbitration agreements and the ability for each side to hire their own representation.
- Just process – Arbitration allows the arbitrator to award the same relief as traditional litigation in a binding decision.
- Alternative to arbitration – Mediation and the ability to take the case to small claims court should be available in some cases.
Arbitration Gives you Control and Leverage
When First American Home Warranty Corporation is alerted that you plan to pursue arbitration, they know it will cost them money out of pocket. Not only do they run the risk of losing the case, but they will also pay for their mistake(s) and the arbitration itself. This gives you more leverage with your demands.
If First American Home Warranty Corporation doesn’t meet those demands and you have a real complaint, Mike Agruss Law can help by representing you in arbitration where you will get a fair, just, and transparent hearing.
Control and Leverage Triggers Faster Settlements
Large companies like First American Home Warranty Corporation don’t like the uncertainty and loss of control that comes with arbitration. Not only do they lose the advantage in the situation, but you’re also on equal footing with them in the eyes of arbitration.
The first step in taking on First American Home Warranty Corporation is to formally raise your complaint. The lawyers at Mike Agruss Law can help you to do so. We will send a letter of demands to the corporate offices of First American Home Warranty Corporation, letting them know that you’re ready to begin arbitration if a satisfactory resolution is not achieved. Typically, this is 30 days, but it will depend on your specific contract with First American Home Warranty Corporation.
Approximately 50% of cases will settle before proceeding to an arbitration hearing during this time. However, if First American Home Warranty Corporation doesn’t offer a reasonable settlement within the appropriate time frame, the next step would be filing a case with AAA. Mike Agruss Law will not only put together the necessary paperwork for arbitration, but we will also help you take the next steps in the arbitration process.
UDAAP and Arbitration
UDAAP is an acronym representing laws that prohibit Unfair, Deceptive, or Abusive Acts or Practices in the context of trade or business. This includes misrepresentation, deception, false advertising, or false promises. These laws emerged following the Dodd-Frank Wall Street Reform and Consumer Protection Act that was enacted in response to the 2008 financial crisis. The ultimate goal with these laws is geared towards protecting consumers involved in financial transactions, educating consumers on their rights, and allowing them access to information and resources to best inform their decisions.
UDAAP laws are regulated by two organizations, the Consumer Financial Protection Bureau (CFPB) and the Federal Trade Commission (FTC). The FTC expanded the initial UDAAP laws in 2004 to include unfair and deceptive acts and practices. Some standards for unfairness, in particular, include if it causes or is likely to cause substantial injury to consumers, the injury is not reasonably avoidable by consumers, and the injury is not outweighed by countervailing benefits to consumers or to competition.
Every state has UDAAP laws, which can vary widely. However, the lawyers at Mike Agruss Law understand these laws and can use them to get compensation for deceptive practices, representing consumers throughout the country in cases of arbitration at no cost to them. The company will not only pay the consumer, but they will also pay my fees as well. The consumer will never pay me a cent.
If you’re dealing with an issue with First American Home Warranty Corporation, you might try filing a complaint with the BBB or the customer service team with First American Home Warranty Corporation. Unfortunately, these avenues won’t always lead to a successful resolution for you, the customer. Instead, you may want to consider an experienced arbitration lawyer to take on your case.
Arbitration is a very useful tool for resolving disputes, and Mike Agruss Law can help. With our expert guidance, we bring the big companies to the table and provide the support needed to get your bills corrected, credit reports fixed, improper fees refunded, and more. Let us pick up the sword for you; you have nothing to lose.
How Do I File a Complaint Against First American Home Warranty Corporation?
We will use your state’s UDAAP law to file a complaint in Arbitration on your behalf at no cost to you. UDAAP laws include misrepresentation, deception, false advertising, or false promises. Under your state’s UDAAP law, you are likely entitled to money damages for your actual damages. Plus, the other side will pay our fees and costs. You will not pay us a penny. These laws emerged following the Dodd-Frank Wall Street Reform and Consumer Protection Act that was enacted in response to the 2008 financial crisis. The ultimate goal with these laws is geared towards protecting consumers involved in financial transactions, educating consumers on their rights, and allowing them access to information and resources to best inform their decisions.
People, First
We are proud to serve consumers in arbitration cases. We see you as a person, not just a client – and that makes us better at the work we do. We listen. We learn your story. And, as we help you get the money you deserve, we go above and beyond in a way most law firms never could and never would. Because we’re not just lawyers. And you’re not just a client. We’re friends, neighbors, family. We’re all people and here at Mike Agruss Law, we put People, First.
Share Your Complaints Below Against First American Home Warranty Corporation
We encourage you to post your complaints about First American Home Warranty Corporation. Sharing your complaints against this big company can help other consumers understand what to do when they have problems with this company. Sharing your experience may help someone else!
Submitted Comments
I have the FAHW Premium Plan with First Class Upgrade with A/C. The contract was disrespected by delays, difficult scheduling, and rescheduling. Although Conditioned Air, my maintenance company, said I needed a new system because of problems with freon leakage and oily residue, FAHW replaced only the coil in the AH. I was charged, as contracted, $85 service charge, plus an unexpected $850 modifications for labor and copper tubing. I can verify the service call only took 45 minutes and very little copper tubing was used. A mechanics\' lien is about to be put on my Naples FL condominium for not signing the credit card payment after the work was done and I was billed by email. I did sign a paper which stated I would pay $850 for modifications for labor and copper tubing. When before the work was done, I objected by asking for clarification to the modification fee of $850 for copper tubing and labor, I was repeated told no further clarification could be given until after the repair was completed. When it was complete, the company denied that the clarification was asked for and also the charge was a blank coverage charge for that service with no clarification ever given. Should I pay the $850 or have the mechanics lien placed on my property? I am totally against unjust and shady practices that take a hard toll on people in particular the less fortunate that often count on these companies to do what is promised.
My garage door opener isn’t working. I have been with first American home warranty 8 years the want me to hire someone to do maintenance and then they will send someone out I paid 700.00 a year and 89.00 a trip for this. They sent someone out that stayed two minutes and said my door needs maintenance. There is nothing wrong with the door. I can push it up and down
a leaky pipe that goes from a hose bib to the irrigation system is not covered according to First American Home Warranty, Although their policy states differently
I have had the following issues:
Scheduled Appointment Results
23AUG23 05SEP23 Unplugged and plugged power supply and said it was good
21SEP23 25SEP23 Installed the board that was order for prior job
04OCT23 06OCT23 NO SHOW, NO CALL
09OCT23 11OCT23 NO SHOW, NO CALL
11OCT23 13OCT23 Randomly rescheduled for 27OCT23 between 0800 and 1700
Reported a broken AC unit on 5/18/23
FAHW sent out a tech that did not check the unit but just started the fan and left as he was in a hurry. Apparently, this is a company FAHW uses regularly since they help FAHW avoid fixing things.
Later found out that the AC unit was not cooling enough so we had to open a new claim on 7/23/23 and pay again for a visit. It was 100 degrees plus and FAHW was only willing to send the same contractor and that too after a week. Given the heat and health condition in our house we called FAHW and said that we cannot wait for a week. They said they have 3 days as per contract after which they can authorize me to use my own contractor. Apparently there were available contractors but FAHW would obviously use only their ones who help them. Anyway 3 days later nothing happened so I called and they said they would send an authorization email within 2 hours. They did not send that so next day I called again and the agent said that the department was unavailable. All this time we were still dealing with the heat. Finally after one more day I had to go ahead and get the unit fixed myself. It cost almost $700 as the refrigerant was very low. This would have been caught in May itself if that tech had checked the unit. Now FAHW refuses to pay for the repair since they claim that they did not authorize it. Basically, they kept delaying the issue to a point where it was almost a week and then are claiming that they could have sent their own contractor. After this just to set the record straight I paid for another service call and they sent a contractor to check the unit again since there has to be a leak if the refrigerant was so low. This was a new contractor since I refused to use the old one (Placer Air) who did a sloppy job that started all this mess to begin with. This new contractor (Mercer Air) checked the unit and confirmed that the refrigerant was filled and recommended a leak detection. He said he had to wait for FHAW to authorize the leak detection. 3 weeks later I find out that the case was closed by FAHW. I called them again and they siad that Mercer said that the unit has no leak. Without a leak detection being performed how can someone say that there is no leak. They also said that Mercer has to provide me with the report and that they cannot. I called Mecer and they said that they had uploaded the report to FAHW portal and apparently no longer work with FAHW due to FAHW practices. Mercer sent me a note stating their diagnosis which clearly recommends a leak detection. FAHW is not willing to share the report and just keeps saying what suits their case that there was no leak. I complained to them and now they want me to pay for a new claim so that they can send someone out again to check the unit and see if a leak detection is required. This is becoming a joke since they have nothing to lose. I am losing sleep over all this communication and frustration and they just keep stating what they want and avoid doing anything. This is just a huge scam and someone really needs to set FAHW straight once and for all. There are similar online posts about FAHW but seems like they get away by using stalling tactics so the consumer eventually gives up. I am not sure what you can do to assist but am taking the time to write all this anyway since I am mentally traumatised with the ordeal and really want to see FAHW penalized for imporper business practices and fraud.
They denied my claim to replace my refrigerator . There technician replaced my compressor then 31 days later it went out. So i am working with two claim which is confusing for them. the last technician diagnosed that the first company installed the compressor with out the dryer filter.
I am reaching out to your department due to an injustice. My case is unresolved and Home Warranty of America, HWA, has not been cooperative, at all.
In the meantime, even more Egregious activity has been displayed by Home Warranty of America.
The reality is Clear... HWA is acting in Bad Faith. HWA is refusing to pay for a covered and legitimate claim.
Facts...
1. 2 Separate technicians from HWA determined I need a new Evaporator Coil. HWA agrees that the evaporator coil is a covered part.
2. I need added Freon/Refrigerant added. HWA Clearly states and advertises... Unlimited Freon. So, it is also a covered part.
3. NO Other parts are necessary. There is No Basis for Other Parts ! The issue of Non Covered Parts is Ridiculous ! 5 Separate HVAC Techs have agreed. 2 of which are employed with HWA.
4. I pay for the Best Plan offered by HWA. Plus I have the Optional Seer Upgrade !!!
5. HWA techs have left my A/C system disassembled and inoperable.
6. Freon expense is $2,000 and the Evaporator Coil expense is $950. HWA owes me $2,950.00
That\'s it.....
However, HWA is refusing to pay the claim. There are no other mitigating circumstances. HWA simply says \" We reserve the right to deny any claim\",
Just fyi, HWA wants me to purchase Unnecessary parts from them. A Condenser Unit. HWA wants me to pay $3,700, out of my pocket, to buy a part that I Do NOT need. Way Overpriced as well.
HWA then sends out a second Tech/HVAC. They also conclude my Condenser is FINE. However, HWA now wants to charge me $4,700.... Insane !
The Tech\'s also left my system Disassembled ! I have had No A/C in 95 degree temps.... for over a month.
You Can\'t Make this up !!!! HWA can\'t and won\'t deny these facts...
I have communicated with 5 different HVAC companies, and I am 100 percent confident that I am in the right !
I spoke the the Presidents Office, Lori Jorge and as she may be Cold, Short Tempered & Defiant, doesn\'t she offer to refund my premiums..... instead of doing the Right Thing and simply paying a Legitimate Insurance Claim. Speaks Volume !!
This is a violation of my consumer rights, a breach of contract, deceptive business practices and Bad Faith !!!
It is my understanding Bad Faith claims carry and provide compensatory and punitive damages.
I would love to speak with someone as soon as possible. HWA can not be allowed to treat their insured customers this way.
I do have an ongoing case with the NJ Department of Consumer Affairs and will be filling another with the IL Attorney Generals Office. I hope your agency can help me avoid arbitration or litigation.
Dominic Levita.
162 E. Chicago St.
Elgin IL 60120
847-452-8992 Cell.
Sun City, AZ – August 30, 2023 – In a shocking turn of events, an 89-year-old disabled woman from Sun City, AZ, found herself trapped in a nightmare of scorching temperatures after First American Home Warranty failed to promptly address her urgent air conditioning issue. What should have been a straightforward service call turned into a harrowing ordeal, leaving the elderly woman without relief from the relentless 117-degree Arizona heat.
The saga began when the air conditioner in her home malfunctioned, prompting her to reach out to First American Home Warranty for assistance. A contractor was dispatched to assess the situation, only to declare the unit unsafe to use, leaving the elderly woman without air conditioning. In a desperate bid to escape the unbearable heat, she was forced to relocate to a hotel with her pet while awaiting a resolution.
Despite emphasizing the urgency of the matter due to her age and health concerns, the woman\'s pleas fell on deaf ears. For a grueling ten days, she made daily calls to First American Home Warranty, highlighting her dire situation. Repeatedly assured that her case was of utmost importance and would be expedited, she faced nothing but delays and excuses.
Amidst the turmoil, the warranty company informed her that they were unable to source a replacement air conditioner of the same type. With little choice but to expedite the process, she agreed to convert to an all-electric unit. Promised a swift resolution, she was told the unit had been located and would be installed within 2-3 days.
However, hope turned to frustration when, on the third day, First American Home Warranty reneged on their promise, stating that their courier was unable to deliver the unit. The search for a replacement continued, forcing the woman to endure further days of oppressive heat.
Frustrated by the lack of progress, the woman proposed an alternative solution: could the contractor, whom the company had recommended earlier, install a unit from their stock? This idea was met with approval from a supervisor named Vivian Ramirez on August 23, who authorized the contractor to proceed with the installation.
After the installation finally took place on August 28, the woman made the difficult decision to pay out of pocket for the new unit and its installation, under the assumption that the warranty company would reimburse her as stipulated in their contract. However, her hopes were dashed on August 30 when Armando Chojlanal contacted her to schedule the installation of the unit, oblivious to the fact that it had already been installed.
When she brought up the promised cash-out reimbursement, she was met with incredulity and denial. According to Chojlanal, there was no record of authorization for reimbursement in the system, and the claim had been denied for supposedly going outside the warranty\'s provisions.
The woman refutes these claims, recounting the numerous conversations she had with supervisors and representatives who approved the installation. The 20+ days of sweltering heat she endured while waiting for resolution further highlight the company\'s apparent negligence and lack of adherence to its contractual obligations.
In a world where customer service and compassion should be paramount, this story serves as a distressing reminder of the lengths some companies will go to evade responsibility. The woman\'s experience raises serious questions about the efficacy of First American Home Warranty\'s procedures and their commitment to the well-being of their customers.
For further information or inquiries, please contact:
Cristina Liquori
[email protected]
626.379.7542
First American sent a contractor convicted of Theft by Deception against homeowners to my home on my appliance claims. I have an HVAC claim open during this process as well and now that I have learned of this I no longer feel safe with their contractors entering my home without being provided a background report. I\'ve got an estimate on my HVAC system but they wont accept it. If I move forward with getting the new HVAC system, will I be able to recoup any of the cost? Before I learned that one of their contractors was convicted of theft by deception in an appliance I did give thier HVAC contract an opportunity to come diagnose my system. He was a no show. Its hot!
Michael and Patti
10 months ago
Our HVAC failed in 12/2022. First American kept us waiting for 3 months (20 degrees outside). They finally agreed to repair /replace the unit Our costs would have been $5000 for their vendor. We hired a independent contractor for $3000. Now they only want to reimburse $750.
Subject: Breach of Contract and Failure to Address Repairs
I hope this letter finds you well. I am writing to express my deep disappointment and frustration regarding the handling of a recent repair request covered under my home warranty policy with your company. Unfortunately, I must bring to your attention a significant breach of contract on your part.
On May 23rd, I submitted a repair request for a plumbing repair/leak in my property. As stated in our agreement, it is your responsibility to make timely repairs and ensure the condition of the covered item is restored promptly. Regrettably, despite over 38 attempts to follow up, the repair was never addressed, leaving my home in a poor condition and compromising the functionality of the home for the affected tenants including the growth of mold.
I have patiently waited for over one month for the necessary repairs to be carried out, but there has been no substantial response from your company. The first plumber never answered. The second plumber All Express plumbing never returned calls or came back to complete the repair. First American stated they would reassign and dispatch a new plumber and never ever did. I was told because of this delay and negligence if I used an emergency service provider I would be reimbursed. This prolonged delay has caused me significant inconvenience, frustration, and financial burden, as I have been forced to seek alternative solutions to address the issue.
I must emphasize that your failure to fulfill the terms of our contract is not only a violation of our agreement but also reflects poorly on your company’s commitment to customer satisfaction. I trusted that your services would ensure the smooth operation of my home and provide necessary repairs when required. However, this experience has left me questioning the reliability and professionalism of your organization.
I kindly request that you take immediate action to rectify this situation. I expect you to promptly arrange for the necessary repairs to be reimbursed as outlined in our contract and per your service representative via email and calls, which was required to get my home to its proper working condition. Additionally, I would appreciate a thorough explanation for the lack of response and the substantial delay in addressing the repair request.
If I do not receive a satisfactory resolution within a reasonable timeframe, I will be left with no choice but to explore other avenues to protect my rights as a consumer. This may include seeking legal advice and involving relevant consumer protection agencies to ensure that my concerns are addressed appropriately.
I sincerely hope that we can resolve this matter amicably and restore my confidence in your company. I look forward to receiving your immediate attention to this issue and a prompt resolution.
Thank you for your prompt action in this matter. I have been in contact with 12 of your representatives and they all promised to return the email or call but never did.
Yours sincerely,
Elnaz Khojastehzad
Thank you,
Samuel (Chad)
10 months ago
We submitted a claim on our kitchen refrigerator March 02, 2023. First America has sent 4 service companies more than 12 scheduled visits and at least 5 different claim numbers with limited repair each time resulting in new part order and replacements and closed system specialists \"fixing\" freon leak after freon leak with the last two companies stating they cannot repair the fridge and it needs to be replaced. We were promised a $75 credit for rental of a mini fridge that we submitted the receipt to 5/1/23 and are no on our 3rd request for them to honor that cost (we purchased the small fridge).
We used our outdoor freezer and the min fridge with the hopeless fridge in our kitchen from the day we moved into our home until we purchased a new fridge 5/24/23. 5/24/23 was the day we moved the fridge that had not worked for more than a 48 hour period since March 2, 2023, to our porch where it stands today. The letter we received via email from First American is a lie and we have left that communication with a gentlemen named Fil answering 800-992-3400 We are looking for an attorney with our detailed records to settle this issue.
Samuel (Chad)
10 months ago
We submitted a claim on our kitchen refrigerator March 02, 2023. First America has sent 4 service companies more than 12 scheduled visits and at least 5 different claim numbers with limited repair each time resulting in new part order and replacements and closed system specialists \"fixing\" freon leak after freon leak with the last two companies stating they cannot repair the fridge and it needs to be replaced. We were promised a $75 credit for rental of a mini fridge that we submitted the receipt to 5/1/23 and are no on our 3rd request for them to honor that cost (we purchased the small fridge).
We used our outdoor freezer and the min fridge with the hopeless fridge in our kitchen from the day we moved into our home until we purchased a new fridge 5/24/23. 5/24/23 was the day we moved the fridge that had not worked for more than a 48 hour period since March 2, 2023, to our porch where it stands today. The letter we received via email from First American is a lie and we have left that communication with a gentlemen named Fil answering 800-992-3400 We are looking for an attorney with our detailed records to settle this issue.
Samuel (Chad)
10 months ago
We submitted a claim on our kitchen refrigerator March 02, 2023. First America has sent 4 service companies more than 12 scheduled visits and at least 5 different claim numbers with limited repair each time resulting in new part order and replacements and closed system specialists \"fixing\" freon leak after freon leak with the last two companies stating they cannot repair the fridge and it needs to be replaced. We were promised a $75 credit for rental of a mini fridge that we submitted the receipt to 5/1/23 and are no on our 3rd request for them to honor that cost (we purchased the small fridge).
We used our outdoor freezer and the min fridge with the hopeless fridge in our kitchen from the day we moved into our home until we purchased a new fridge 5/24/23. 5/24/23 was the day we moved the fridge that had not worked for more than a 48 hour period since March 2, 2023, to our porch where it stands today. The letter we received via email from First American is a lie and we have left that communication with a gentlemen named Fil answering 800-992-3400 We are looking for an attorney with our detailed records to settle this issue.
Samuel (Chad)
10 months ago
We submitted a claim on our kitchen refrigerator March 02, 2023. First America has sent 4 service companies more than 12 scheduled visits and at least 5 different claim numbers with limited repair each time resulting in new part order and replacements and closed system specialists \"fixing\" freon leak after freon leak with the last two companies stating they cannot repair the fridge and it needs to be replaced. We were promised a $75 credit for rental of a mini fridge that we submitted the receipt to 5/1/23 and are no on our 3rd request for them to honor that cost (we purchased the small fridge).
We used our outdoor freezer and the min fridge with the hopeless fridge in our kitchen from the day we moved into our home until we purchased a new fridge 5/24/23. 5/24/23 was the day we moved the fridge that had not worked for more than a 48 hour period since March 2, 2023, to our porch where it stands today. The letter we received via email from First American is a lie and we have left that communication with a gentlemen named Fil answering 800-992-3400 We are looking for an attorney with our detailed records to settle this issue.
Samuel (Chad)
10 months ago
We submitted a claim on our kitchen refrigerator March 02, 2023. First America has sent 4 service companies more than 12 scheduled visits and at least 5 different claim numbers with limited repair each time resulting in new part order and replacements and closed system specialists \"fixing\" freon leak after freon leak with the last two companies stating they cannot repair the fridge and it needs to be replaced. We were promised a $75 credit for rental of a mini fridge that we submitted the receipt to 5/1/23 and are no on our 3rd request for them to honor that cost (we purchased the small fridge).
We used our outdoor freezer and the min fridge with the hopeless fridge in our kitchen from the day we moved into our home until we purchased a new fridge 5/24/23. 5/24/23 was the day we moved the fridge that had not worked for more than a 48 hour period since March 2, 2023, to our porch where it stands today. The letter we received via email from First American is a lie and we have left that communication with a gentlemen named Fil answering 800-992-3400 We are looking for an attorney with our detailed records to settle this issue.
Reoccurring problems with my HVAC and being left for months in the hot summer of Texas with no air conditioning. The unit should have been replaced but they sent for parts incorrectly and then the first company stopped responding to me and First American. This persisted until December 2022 whereby the weather was very cold and I did not have heat. EMS came out repaired the AC until and the heating aspect of the HVA in the Aittc where it uses gas to heat the house. EMS discovered non wear and tear with the vent work and First American denied my claim for the work to be competed. The only people to o in my attic has always been First American vendors. Now yesterday after I am fed up as my AC is out again, I had Home Depot ARS technician look at the system to determine it was cost to replace when he informed us of a gas leak. I had ATMOS energy technician come out and validate there was a leak and where it was coming from. He discovered it was coming from the HVAC gas intake that was not tighten as it was less than hand tight as he could turn it with his hand on 6/13. First American is denying all responsibility and insist I open a new claim to have their technician come out to repair the gas leak.
Reoccurring problems with my HVAC and being left for months in the hot summer of Texas with no air conditioning. The unit should have been replaced but they sent for parts incorrectly and then the first company stopped responding to me and First American. This persisted until December 2022 whereby the weather was very cold and I did not have heat. EMS came out repaired the AC until and the heating aspect of the HVA in the Aittc where it uses gas to heat the house. EMS discovered non wear and tear with the vent work and First American denied my claim for the work to be competed. The only people to o in my attic has always been First American vendors. Now yesterday after I am fed up as my AC is out again, I had Home Depot ARS technician look at the system to determine it was cost to replace when he informed us of a gas leak. I had ATMOS energy technician come out and validate there was a leak and where it was coming from. He discovered it was coming from the HVAC gas intake that was not tighten as it was less than hand tight as he could turn it with his hand on 6/13. First American is denying all responsibility and insist I open a new claim to have their technician come out to repair the gas leak.
We had an open ticket for AC not working, fan not spinning. They sent a tech from Cool Factory out who stated the condenser needed to be replaced and so did the AC coil. He further noted that the furnace was really old (50+ years) and recommend to replace it as it would not be compatible with the new ac coil. After one week checked in and First American only had AC coil in their records and didn\'t want to cover costs for modifications to install the AC coil so they wanted us to pay$2400 out of pocket to modify the new coil to fit the old furnace. I informed First American that the condenser also needed to be replaced based on the first tech and requested them to send the tech back out. First American tried to charge me for this but I had to fight them that this should be included since my report was for the fan not spinning. A new tech from Cool Factory comes back out and says the fan and coil needs to be replaced and also stated that the furnace was old and would not be compatible with the new ac coil . I follow up three days later with First American and they still don\'t have record of the fan just the coil and no mention of the safety issue with the furnace. At this point its been 2 weeks and I\'m getting no updates. I have 3 little kids and the temps are getting to 90+ degrees in the house and the air quality warning where the only recommended solution was to run your AC to filter air. My family\'s safety was at risk and exposed to life threatening conditions. I was forced to take matters into my own hands. I start shopping around with vendors for a HVAC replacement and move forward with a vendor for 9K. I follow up with First American to tell them I want a cash out. I am told that they will submit to purchasing department for ac coil and fan (still no mention of furnace safety issue). I have to follow up a few days later where they inform me they are only paying out 426 as that is their neogiated rate with the vendor for the AC coil replacement and installation which just seems like a slap in the face and not at all acceptable. Also the rep stated they had no record of the fan even though I was told a few days earlier that it was being submitted. So to sum in all up the customer service has been horrendous and unprofessional, my family was exposed to hazardous conditions due to their negligence, and now I am forced to pay out 9K and impact my family financially. Thanks for your consideration. I appreciate it. I can provide even further detail if needed including how the techs were reluctant to ask them to replace the entire despite them stating it would not work with the new AC coil effectively because they get \"points deducted\" for that.
We had an open ticket for AC not working, fan not spinning. They sent a tech from Cool Factory out who stated the condenser needed to be replaced and so did the AC coil. He further noted that the furnace was really old (50+ years) and recommend to replace it as it would not be compatible with the new ac coil. After one week checked in and First American only had AC coil in their records and didn\'t want to cover costs for modifications to install the AC coil so they wanted us to pay$2400 out of pocket to modify the new coil to fit the old furnace. I informed First American that the condenser also needed to be replaced based on the first tech and requested them to send the tech back out. First American tried to charge me for this but I had to fight them that this should be included since my report was for the fan not spinning. A new tech from Cool Factory comes back out and says the fan and coil needs to be replaced and also stated that the furnace was old and would not be compatible with the new ac coil . I follow up three days later with First American and they still don\'t have record of the fan just the coil and no mention of the safety issue with the furnace. At this point its been 2 weeks and I\'m getting no updates. I have 3 little kids and the temps are getting to 90+ degrees in the house and the air quality warning where the only recommended solution was to run your AC to filter air. My family\'s safety was at risk and exposed to life threatening conditions. I was forced to take matters into my own hands. I start shopping around with vendors for a HVAC replacement and move forward with a vendor for 9K. I follow up with First American to tell them I want a cash out. I am told that they will submit to purchasing department for ac coil and fan (still no mention of furnace safety issue). I have to follow up a few days later where they inform me they are only paying out 426 as that is their neogiated rate with the vendor for the AC coil replacement and installation which just seems like a slap in the face and not at all acceptable. Also the rep stated they had no record of the fan even though I was told a few days earlier that it was being submitted. So to sum in all up the customer service has been horrendous and unprofessional, my family was exposed to hazardous conditions due to their negligence, and now I am forced to pay out 9K and impact my family financially. Thanks for your consideration. I appreciate it. I can provide even further detail if needed including how the techs were reluctant to ask them to replace the entire despite them stating it would not work with the new AC coil effectively because they get \"points deducted\" for that.
We had an open ticket for AC not working, fan not spinning. They sent a tech from Cool Factory out who stated the condenser needed to be replaced and so did the AC coil. He further noted that the furnace was really old (50+ years) and recommend to replace it as it would not be compatible with the new ac coil. After one week checked in and First American only had AC coil in their records and didn\'t want to cover costs for modifications to install the AC coil so they wanted us to pay$2400 out of pocket to modify the new coil to fit the old furnace. I informed First American that the condenser also needed to be replaced based on the first tech and requested them to send the tech back out. First American tried to charge me for this but I had to fight them that this should be included since my report was for the fan not spinning. A new tech from Cool Factory comes back out and says the fan and coil needs to be replaced and also stated that the furnace was old and would not be compatible with the new ac coil . I follow up three days later with First American and they still don\'t have record of the fan just the coil and no mention of the safety issue with the furnace. At this point its been 2 weeks and I\'m getting no updates. I have 3 little kids and the temps are getting to 90+ degrees in the house and the air quality warning where the only recommended solution was to run your AC to filter air. My family\'s safety was at risk and exposed to life threatening conditions. I was forced to take matters into my own hands. I start shopping around with vendors for a HVAC replacement and move forward with a vendor for 9K. I follow up with First American to tell them I want a cash out. I am told that they will submit to purchasing department for ac coil and fan (still no mention of furnace safety issue). I have to follow up a few days later where they inform me they are only paying out 426 as that is their neogiated rate with the vendor for the AC coil replacement and installation which just seems like a slap in the face and not at all acceptable. Also the rep stated they had no record of the fan even though I was told a few days earlier that it was being submitted. So to sum in all up the customer service has been horrendous and unprofessional, my family was exposed to hazardous conditions due to their negligence, and now I am forced to pay out 9K and impact my family financially. Thanks for your consideration. I appreciate it. I can provide even further detail if needed including how the techs were reluctant to ask them to replace the entire despite them stating it would not work with the new AC coil effectively because they get \"points deducted\" for that.
We had an open ticket for AC fan not working. They sent a tech from Cool Factory out who stated the fan needed to be replaced and the AC coil. He further noted that the furnace was really old (50+ years) and recommend to replace as was a danger. After one week checked in and First American only had AC coil in their records and didn\'t want to cover costs for modifications to install the AC coil set 2400. I informed First American that the fan also needed to be replaced based on the first tech and requested them to send the tech back out. First American tried to charge me for this but I had to fight them that this should be included since my report was for the fan. The tech from Cool Factory comes back out and confirms the fan and coil needs to be replaced and also stated that the furnace was old and a safety issue. I follow up three days later with First American and they still don\'t have record of the fan just the coil and no mention of the safety issue with the furnace. At this point its been 2 weeks and I\'m getting no updates. I have 3 little kids and the temps are getting to 90+ degrees in the house and the air quality warning where the only recommended solution was to run your AC. My family\'s safety was at risk and exposed to life threatening conditions. I was forced to take matters into my own hands. I start shopping around with vendors for a HVAC replacement and move forward with a vendor for 9K. I follow up with First American to tell them I want a cash out. I am told that they will submit to purchasing department for ac coil and fan (still no mention of furnace safety issue). I have to follow up a few days later where they inform me they are only paying out 426 as that is their negotiated rate with the vendor for the AC coil replacement and installation which just seems like a slap in the face and not at all acceptable. Also the rep stated they had no record of the fan even though I was told a few days earlier that it was being submitted. So to sum in all up the customer service has been horrendous and unprofessional, my family was exposed to hazardous conditions due to their negligence, and now I am forced to pay out 9K and impact my family financially. Thanks for your consideration. I appreciate it.
It\'s been almost a month of making calls, and getting the run around with my AC broken. The first contractor they sent out was trying to charge me $1600 for \"modifications\" just to do an AC condenser replacement. I didn\'t think that was fair and asked for another contractor, similar story $625 dollars in \"mods\" to just replace the condenser. I didn\'t like it, but I agreed. Then they ordered the wrong condenser (lower efficiency than what I have). They are also replacing my top of the line American Standard with bottom of the line Goodman. So, last Thursday, when I found out my AC wasn\'t going to be fixed at the agreed upon time, because my claim specialist didn\'t release the equipment to the AC people, I twisted off on her. Now they are saying because I was mean to hear they are only going to pay a cash settlement of $1,200 and not supply the condenser. I need help.
First American refused to make timely repairs, used substandard contractors and wrongfully denied claims.
Dishwasher repair claim filed on May 4th, contractor diagnosed issue May 10th, Service reschduled to May 16th, Service rescheduled again to May 19th, Contractor ordere wrong replacement part, Service rescheduled again to May 25th. I denied further service, and hired my own contractor, who cam and fixed the dishwasher all in one day. Contacted First American, but they denied my claim saying that they are already working with a contractor so they cannot change anything in the claim.
First American refused to make timely repairs, used substandard contractors and wrongfully denied claims.
Dishwasher repair claim filed on May 4th, contractor diagnosed issue May 10th, Service reschduled to May 16th, Service rescheduled again to May 19th, Contractor ordere wrong replacement part, Service rescheduled again to May 25th. I denied further service, and hired my own contractor, who cam and fixed the dishwasher all in one day. Contacted First American, but they denied my claim saying that they are already working with a contractor so they cannot change anything in the claim.
I am having a problem with my former home warranty company Choice Home Warranty they would not cover a warranty covered plumbing problem an I was stuck with having to pay $679.00 out of pocket for something that was covered under the warranty contract. I would like to know how to go about getting.them to reimburse me for this covered contract item. Your attention to this matter is greatly appreciated. Please let me know if you can help me with matter. Thank You.
I am having a problem with my former home warranty company Choice Home Warranty they would not cover a warranty covered plumbing problem an I was stuck with having to pay $679.00 out of pocket for something that was covered under the warranty contract. I would like to know how to go about getting.them to reimburse me for this covered contract item. Your attention to this matter is greatly appreciated. Please let me know if you can help me with matter. Thank You.
I am having a problem with my former home warranty company Choice Home Warranty they would not cover a warranty covered plumbing problem an I was stuck with having to pay $679.00 out of pocket for something that was covered under the warranty contract. I would like to know how to go about getting.them to reimburse me for this covered contract item. Your attention to this matter is greatly appreciated. Please let me know if you can help me with matter. Thank You.
I put in a claim to have my roof fix last month. I keep getting the run around that someone will be out to check it out. So far know one have been out, keep saying someone will be out tomorrow, but still nothing. and the custom service suck, been on whole for over 40 min.
I put in a claim to have my roof fix last month. I keep getting the run around that someone will be out to check it out. So far know one have been out, keep saying someone will be out tomorrow, but still nothing. and the custom service suck, been on whole for over 40 min.
I put in a claim to have my roof fix last month. I keep getting the run around that someone will be out to check it out. So far know one have been out, keep saying someone will be out tomorrow, but still nothing. and the custom service suck, been on whole for over 40 min.
I put in a claim to have my roof fix last month. I keep getting the run around that someone will be out to check it out. So far know one have been out, keep saying someone will be out tomorrow, but still nothing. and the custom service suck, been on whole for ovre 40 min.
I put in a claim to have my roof fix last month. I keep getting the run around that someone will be out to check it out. So far know one have been out, keep saying someone will be out tomorrow, but still nothing. and the custom service suck, been on whole for ovre 40 min.
I put in a claim to have my roof fix last month. I keep getting the run around that someone will be out to check it out. So far know one have been out, keep saying someone will be out tomorrow, but still nothing. and the custom service suck, been on whole for ovre 40 min.
I put in a claim to have my roof fix last month. I keep getting the run around that someone will be out to check it out. So far know one have been out, keep saying someone will be out tomorrow, but still nothing. and the custom service suck, been on whole for ovre 40 min.
I put in a claim to have my roof fix last month. I keep getting the run around that someone will be out to check it out. So far know one have been out, keep saying someone will be out tomorrow, but still nothing. and the custom service suck, been on whole for ovre 40 min.
Washing machine replacement denied
Issue with Shower claim denied, Garage door i got fixed now insurance not reimbursing, Because of shower issue moisture came to my roof, AC claim not fixed
Issue with Shower claim denied, Garage door i got fixed now insurance not reimbursing, Because of shower issue moisture came to my roof
Issue with Shower claim denied, Garage door i got fixed now insurance not reimbursing, Because of shower issue moisture came to my roof
Filing arbitration against First American Home Warranty Corporation.
Filing arbitration against First American Home Warranty Corporation.
Filing arbitration against First American Home Warranty Corporation.
Filing arbitration against First American Home Warranty Corporation.
Filing arbitration against First American Home Warranty Corporation.
Paid for service and when the technician came he said they couldn’t fix it and set my dishwasher in my front living room but continue to charge my monthly bill
I put in a complaint through First American Home Warranty for an HVAC system not working. They sent out a technician with no service vehicle just a private car and very limited tools. The technician did not know what they were there for and after doing some research on the company here they did not have a physical location that was listed with the state contractors board. No one ever returned phone calls. I eventually convinced first American to reassign to another company. Contractor came out said the system would need to be replaced. After over 20 hours of phone calls with first American and additional phone calls with the contractor I finally was able to get the system installed. I was charged $800 for items I believe were covered and work that was not completed per the service technicians admitting the work was not done. Several covered items were not paid for by the company. The contractor failed to install the correct Parts which I believe damage the system and they later came out and corrected. The system never operated correctly after the contractor left. I requested three to five times in writing and over the phone to the company and contractor from itemized receipt or invoice showing what work was done and they said they could not provide this to me. I\'ve been going back and forth with first American for hours and hours on the phone over months to no avail.
They will not fix my furnace they sent out one contactor who spent maybe 5 minutes working on my furnace. Soon as they left it stopped working again. I have had to call first american 3 times for them to just make me wait another week to get someone to order and replace it. They refuse to give me my money back only offer me to have a space heater reimbursed. I also explained to them I have a four month old baby who needs the heater to survive and they didn\'t care.
They will not fix my furnace they sent out one contactor who spent maybe 5 minutes working on my furnace. Soon as they left it stopped working again. I have had to call first american 3 times for them to just make me wait another week to get someone to order and replace it. They refuse to give me my money back only offer me to have a space heater reimbursed. I also explained to them I have a four month old baby who needs the heater to survive and they didn\'t care.
They will not fix my furnace they sent out one contactor who spent maybe 5 minutes working on my furnance. Soon as they left it stopped working again. I have had to call first american 3 times for them to just make me wait another week to get someone to order and replace it. They refuse to give me my money back only offer me to have a space heater reimbursed. I also explained to them I have a four month old baby who needs the heater to survive and they didn\'t care.
They will not fix my furnace they sent out one contactor who spent maybe 5 minutes working on my furnance. Soon as they left it stopped working again. I have had to call first american 3 times for them to just make me wait another week to get someone to order and replace it. They refuse to give me my money back only offer me to have a space heater reimbursed. I also explained to them I have a four month old baby who needs the heater to survive and they didn\'t care.
They will not fix my furnace they sent out one contactor who spent maybe 5 minutes working on my furnance. Soon as they left it stopped working again. I have had to call first american 3 times for them to just make me wait another week to get someone to order and replace it. They refuse to give me my money back only offer me to have a space heater reimbursed. I also explained to them I have a four month old baby who needs the heater to survive and they didn\'t care.
They will not fix my furnace they sent out one contactor who spent maybe 5 minutes working on my furnance. Soon as they left it stopped working again. I have had to call first american 3 times for them to just make me wait another week to get someone to order and replace it. They refuse to give me my money back only offer me to have a space heater reimbursed.
Terrible service, denied requests, excess charges, closed my case without my permission. I have spent around 20 hours on the phone with them, lies, lies and more lies.
Terrible service, denied requests, excess charges, closed my case without my permission. I have spent around 20 hours on the phone with them, lies, lies and more lies.
