First American Home Warranty Corporation

Do you think First American Home Warranty Corporation is not playing fair?  You have rights under the law and we can help you at no cost to you. UDAAP is an acronym representing laws that prohibit Unfair, Deceptive, or Abusive Acts or Practices in the context of trade or business.

THE BEST PART IS…

If First American Home Warranty Corporation violated the law, you may be entitled to money damages and First American Home Warranty Corporation will pay our fees and costs. You won’t owe us a dime for our services. Plus, some of our clients also receive debt relief and cleaned-up credit reports. You have nothing to lose! Call us today at 312-300-5996 for a free consultation.

What is First American Home Warranty Corporation?

First American Home Warranty Corporation is a part of the First American Company. It provides home coverage for home buyers and sellers alike. The insurer’s warranties cover home appliances and systems. 

First American Home Warranty Corporation’s coverage pays for air conditioning, electrical, heating, and plumbing systems. It also includes appliances like ovens, ranges, and water heaters. 

First American Home Warranty Corporation Address, Phone Number, and Contact Information

Branch Location
7833 Haskell Avenue
Van Nuys, CA 91406

http://homewarranty.firstam.com/ 

+1 888-875-0533
Store hours unlisted

Reimbursement/Claims Rejections  

Numerous reviews against First American Home Warranty Corporation claimed to have their coverage denied despite following procedures and having all applications documented. Even with repairs that required immediate attention, the insurer was adamant about having repairs and replacements approved before getting the repairs done. Additionally, First American Home Warranty Corporation rejected appliance and system claims duly covered under the customers’ contracts. 

Vague Contract Coverage

Aside from the incessant denials, First American Home Warranty Corporation consumers lamented about their contracts. According to reviews, the company stipulated restrictions that weren’t in their contracts like supposedly uncovered damages and replacements. 

Lousy Service Technicians 

Other reviews detailed service technicians who barely touched their broken appliances and systems. According to an account, the consumer had to pay $70 just to get a broken appliance diagnosed only to be sent a technician who closed the claim without even checking for damaged repairs. This consequently resulted in the consumer being denied reimbursement. 

Poor Customer Service

Consumers of First American Home Warranty Corporation also criticized the insurance giant for its lousy customer relations. The reviews showed customers airing their issues out to First American Home Warranty Corporation’s agents over the phone but were met with petty compensations, broken promises, and unresolved issues.

Unfortunately, denials, problematic contact coverage, unprofessional service technicians, and poor customer service complaints are just the beginning for First American Home Warranty Corporation. The insurer’s customers are left wondering what options they have regarding their consumer rights.

We Fix Complaints When Customer Service Won’t

Has First American Home Warranty Corporation used misleading sales tactics? Have you received poor service? Do you have complaints with billing? Do you want customer service at First American Home Warranty Corporation to listen?

A lot of First American Home Warranty Corporation Corporation customers aren’t happy with their service and the Better Business Bureau lists 3,574 customer complaints against the company in the past three years, including complaints for billing and collections practices, problems with a service/product, advertising and sales, among others.  

If your complaints haven’t been heard, we can help. At Agruss Law Firm, LLC we help customers who have been mistreated by big companies--much like First American Home Warranty Corporation--and we turn your complaints into resolutions!

We’ll not only file your legal demands with First American Home Warranty Corporation, we’ll negotiate with the company. If your claim isn’t resolved through these negotiations, we’ll work through the legal process that is outlined in your First American Home Warranty Corporation contract, which is typically arbitration. 

Agruss Law Firm, LLC gets results--including zero balances, refunds, and other compensation. 

Here’s How to Make Big Companies Listen

It can be frustrating when you rely on a service and don’t get the results you’ve paid for. Big companies make mistakes every day and not only is it their fault, but it can also cost you money, time, and leave you with big headaches. 

Have you tried calling First American Home Warranty Corporation to address an issue, only to be told that the representative has no authority to do so? Or maybe you’ve tried talking to someone higher up in the company, only to be ignored, dismissed, or they take too long, continuing to waste your precious time. Maybe you’ve sent an email to the company which only resulted in a prefabricated response or they never follow through with what they’ve promised. 

When you’re limited in your choices for service providers or you’re locked into a contract, what can you do?

Fortunately, you do have options. 

Use Arbitration to Settle Your Complaint

Most companies like First American Home Warranty Corporation have an arbitration clause in their contracts to prevent being taken to court for traditional litigation. This is actually an advantage for the consumer. When you request an arbitration hearing, an independent third-party (the arbitrator) with knowledge of the type of situation involved will listen to the facts from both sides and make an impartial, binding decision. First American Home Warranty Corporation will have to do a lot of work and there is no guarantee that they will have a successful outcome. 

Arbitration is Fast, Inexpensive, and Private

Arbitration with First American Home Warranty Corporation is conducted through the American Arbitration Association (AAA). According to the AAA Consumer Due Process Protocol, arbitration through AAA will comply with their Statement of Principles, which includes:

  • The process is fundamentally fair - All parties are entitled to qualified, competent, impartial arbitrators who will conduct a fair hearing.
  • You get access to all relevant information - This includes reasonable costs, confidentiality, reasonable time limits, and meeting times and/or locations that are agreeable to both parties.
  • Transparency - AAA provides clear arbitration agreements and the ability for each side to hire their own representation.
  • Just process - Arbitration allows the arbitrator to award the same relief as traditional litigation in a binding decision. 
  • Alternative to arbitration - Mediation and the ability to take the case to small claims court should be available in some cases.

Arbitration Gives you Control and Leverage

When First American Home Warranty Corporation is alerted that you plan to pursue arbitration, they know it will cost them money out of pocket. Not only do they run the risk of losing the case, but they will also pay for their mistake(s) and the arbitration itself. This gives you more leverage with your demands. 

If First American Home Warranty Corporation doesn’t meet those demands and you have a real complaint, Agruss Law Firm, LLC can help by representing you in arbitration where you will get a fair, just, and transparent hearing.

Control and Leverage Triggers Faster Settlements

Large companies like First American Home Warranty Corporation don’t like the uncertainty and loss of control that comes with arbitration. Not only do they lose the advantage in the situation, but you’re also on equal footing with them in the eyes of arbitration. 

The first step in taking on First American Home Warranty Corporation is to formally raise your complaint. The lawyers at Agruss Law Firm, LLC can help you to do so. We will send a letter of demands to the corporate offices of First American Home Warranty Corporation, letting them know that you’re ready to begin arbitration if a satisfactory resolution is not achieved. Typically, this is 30 days, but it will depend on your specific contract with First American Home Warranty Corporation. 

Approximately 50% of cases will settle before proceeding to an arbitration hearing during this time. However, if First American Home Warranty Corporation doesn’t offer a reasonable settlement within the appropriate time frame, the next step would be filing a case with AAA. Agruss Law Firm, LLC will not only put together the necessary paperwork for arbitration, but we will also help you take the next steps in the arbitration process. 

UDAAP and Arbitration

UDAAP is an acronym representing laws that prohibit Unfair, Deceptive, or Abusive Acts or Practices in the context of trade or business. This includes misrepresentation, deception, false advertising, or false promises. These laws emerged following the Dodd-Frank Wall Street Reform and Consumer Protection Act that was enacted in response to the 2008 financial crisis. The ultimate goal with these laws is geared towards protecting consumers involved in financial transactions, educating consumers on their rights, and allowing them access to information and resources to best inform their decisions.

UDAAP laws are regulated by two organizations, the Consumer Financial Protection Bureau (CFPB) and the Federal Trade Commission (FTC). The FTC expanded the initial UDAAP laws in 2004 to include unfair and deceptive acts and practices. Some standards for unfairness, in particular, include if it causes or is likely to cause substantial injury to consumers, the injury is not reasonably avoidable by consumers, and the injury is not outweighed by countervailing benefits to consumers or to competition.

Every state has UDAAP laws, which can vary widely. However, the lawyers at Agruss Law Firm, LLC understand these laws and can use them to get compensation for deceptive practices, representing consumers throughout the country in cases of arbitration at no cost to them. The company will not only pay the consumer, but they will also pay my fees as well. The consumer will never pay me a cent.

If you’re dealing with an issue with First American Home Warranty Corporation, you might try filing a complaint with the BBB or the customer service team with First American Home Warranty Corporation. Unfortunately, these avenues won’t always lead to a successful resolution for you, the customer. Instead, you may want to consider an experienced arbitration lawyer to take on your case. 

Arbitration is a very useful tool for resolving disputes, and Agruss Law Firm, LLC can help. With our expert guidance, we bring the big companies to the table and provide the support needed to get your bills corrected, credit reports fixed, improper fees refunded, and more. Let us pick up the sword for you; you have nothing to lose.

How Do I File a Complaint Against First American Home Warranty Corporation?

We will use your state’s UDAAP law to file a complaint in Arbitration on your behalf at no cost to you. UDAAP laws include misrepresentation, deception, false advertising, or false promises. Under your state’s UDAAP law, you are likely entitled to money damages for your actual damages.  Plus, the other side will pay our fees and costs.  You will not pay us a penny.  These laws emerged following the Dodd-Frank Wall Street Reform and Consumer Protection Act that was enacted in response to the 2008 financial crisis. The ultimate goal with these laws is geared towards protecting consumers involved in financial transactions, educating consumers on their rights, and allowing them access to information and resources to best inform their decisions.

People, First

We are proud to serve consumers in arbitration cases. We see you as a person, not just a client – and that makes us better at the work we do. We listen. We learn your story. And, as we help you get the money you deserve, we go above and beyond in a way most law firms never could and never would. Because we’re not just lawyers. And you’re not just a client. We’re friends, neighbors, family. We’re all people and here at Agruss Law Firm, we put People, First.

Share Your Complaints Below Against First American Home Warranty Corporation

We encourage you to post your complaints about First American Home Warranty Corporation. Sharing your complaints against this big company can help other consumers understand what to do when they have problems with this company. Sharing your experience may help someone else!

We are listening

We will respond to you at lightning speed.
All of your information will be kept confidential.

Submitted Complaints

Hi - A First American Home Warranty was included in the purchase of my townhouse on pensacola beach in nov. 2021. I contacted them to have my ac serviced in April of 2022 and after a 15 min service call the tech said he could not service it because it was not operational when i bought the warranty. I then sent a copy of my home inspection which said it was operational but needed service to first american and they agreed to reopen my claim and then today they cancelled it and said they will not service or replace my ac. would like to pursue first american to serice or replace my ac.

Michael Agruss Headshot

Hi John. These warranty companies like First American Home Warranty Corporation are notorious for these issues. Many consumers went into these warranties thinking that they will be covered and they are not. Not only is it unfair, it is a hit to consumers pockets twice--first for paying for the warranty and second for paying for repairs that never seem to be covered. I would like to speak with you about your warranty and your air conditioning and I will be in touch. Thanks, Mike

The first American Home Protection refused to repair or replace a leaking main pool pump and failed filters. I was told that the damage to the pump was a secondary damage caused by the filters. They refused to replace the filters. I requested a report of diagnostics conducted by A.V. Hawaiian Inc., and I never received one. I told them I will not pay $75 service fee unless I receive the report.

Michael Agruss Headshot

Hi Li-Ming. Your story is very similar to others that have First American Home Warranty Corporation's warranty service. You may have options in dealing with this ongoing problem--give me a call at 888 572 0176 and we can chat. Thanks, Mike

First American won't honor my contract to replace improperly installed/modified/repaired systems. Trying calling in 2x they either hang up on me or put me on hold and dont come back.

Michael Agruss Headshot

Hi Elisabeth. I'm sorry to hear that you're dealing with not only a home issue, but now also the fact that your contract isn't being honored by First American Home Warranty Corporation. I'm sure it's frustrating. Can you send over a copy of your contract to my email address of [email protected]? I will look it over and contact you to discuss what issues you're having with your home and what you can do about First American Home Warranty Corporation not holding up their end of the deal. Thanks, Mike

this company is a joke they send people out and they all have different opinions about the problem . We have had companies not through American home warranty and they know what the problem is amazing. I have a list and one is paying and no one showing up a real mess.

Michael Agruss Headshot

Hi Rita. Your review of First American Home Warranty sounds like many others I've heard from consumers just like you. Fortunately, you do have some options and I would be happy to speak with you about it in more detail. Please feel free to contact my office at your earliest convenience: 888 572 0176. Thanks, Mike