Do you think GoFundMe, Inc is not playing fair? You have rights under the law and we can help you at no cost to you. UDAAP is an acronym representing laws that prohibit Unfair, Deceptive, or Abusive Acts or Practices in the context of trade or business.
THE BEST PART IS…
If GoFundMe, Inc violated the law, you may be entitled to money damages and GoFundMe, Inc will pay our fees and costs. You won’t owe us a dime for our services. Plus, some of our clients also receive debt relief and cleaned-up credit reports. You have nothing to lose! Call us today at 312-300-5996 for a free consultation.
What is GoFundMe, Inc?
GoFundMe, Inc is a crowdfunding platform that was established in 2010. Per the company’s report as of 2019, there were 120 million donations made. By September 2020, GoFundMe, Inc has raised over $625 million in pandemic relief funds.
GoFundMe, Inc has raised over $9 billion in donations for various causes. The company claims to be the leading online medical funding platform. GoFundMe, Inc operates in the US, France, Germany, Italy, Spain, and United Kingdom.
GoFundMe, Inc Address, Phone Number, and Contact Information
Store Location
855 Jefferson Avenue, PO Box 1329
Redwood City, CA 94063
https://www.gofundme.com/
Monday – Friday: 6 am – 7 pm (PST)
Saturday – Sunday: 7 am – 5 pm (PST)
Delayed Account Deposits
The majority of complaints against GoFundMe, Inc concerns the company’s crediting timelines. According to the complainants, GoFundMe, Inc has been pushing back their dates of withdrawal multiple times in a span of weeks, even months. This has been a significant factor extending the beneficiaries’ financial struggles.
Campaign Terminations
Others lamented about GoFundMe, Inc’s campaign terminations. According to the complaints, the company failed to inform campaign makers of the reason behind the sudden terminations. Even amid the BBB complaints, GoFundMe, Inc has skipped detailing the reason behind the terminations.
Lousy Customer Service
On top of the delayed financial crediting and sudden campaign terminations, GoFundMe, Inc has failed to correspond timely with beneficiaries and campaign makers. Complaints detailed the company’s lack of telephone or cellular lines to contact for help and email lines failing to respond as a big factor affecting GoFundMe, Inc’s customer relations. This deficiency has resulted in some beneficiaries loaning the money raised from their campaigns in the hopes of getting the funds back.
Unfortunately, these complaints are just the beginning for GoFundMe, Inc. The company’s consumers are left wondering what options they have regarding their consumer rights.
We Fix Complaints When Customer Service Won’t
Has GoFundMe, Inc used misleading sales tactics? Have you received poor service? Do you have complaints with billing? Do you want customer service at GoFundMe, Inc to listen?
A lot of GoFundMe, Inc Corporation customers aren’t happy with their service and the Better Business Bureau lists 456 customer complaints against the company in the past three years, including complaints for billing and collections practices, problems with a service/product, advertising and sales, among others.
If your complaints haven’t been heard, we can help. At America’s Consumer Lawyer we help customers who have been mistreated by big companies–much like GoFundMe, Inc–and we turn your complaints into resolutions!
We’ll not only file your legal demands with GoFundMe, Inc, we’ll negotiate with the company. If your claim isn’t resolved through these negotiations, we’ll work through the legal process that is outlined in your GoFundMe, Inc contract, which is typically arbitration.
America’s Consumer Lawyer gets results–including zero balances, refunds, and other compensation.
Here’s How to Make Big Companies Listen
It can be frustrating when you rely on a service and don’t get the results you’ve paid for. Big companies make mistakes every day and not only is it their fault, but it can also cost you money, time, and leave you with big headaches.
Have you tried calling GoFundMe, Inc to address an issue, only to be told that the representative has no authority to do so? Or maybe you’ve tried talking to someone higher up in the company, only to be ignored, dismissed, or they take too long, continuing to waste your precious time. Maybe you’ve sent an email to the company which only resulted in a prefabricated response or they never follow through with what they’ve promised.
When you’re limited in your choices for service providers or you’re locked into a contract, what can you do?
Fortunately, you do have options.
Use Arbitration to Settle Your Complaint
Most companies like GoFundMe, Inc have an arbitration clause in their contracts to prevent being taken to court for traditional litigation. This is actually an advantage for the consumer. When you request an arbitration hearing, an independent third-party (the arbitrator) with knowledge of the type of situation involved will listen to the facts from both sides and make an impartial, binding decision. GoFundMe, Inc will have to do a lot of work and there is no guarantee that they will have a successful outcome.
Arbitration is Fast, Inexpensive, and Private
Arbitration with GoFundMe, Inc is conducted through the American Arbitration Association (AAA). According to the AAA Consumer Due Process Protocol, arbitration through AAA will comply with their Statement of Principles, which includes:
- The process is fundamentally fair – All parties are entitled to qualified, competent, impartial arbitrators who will conduct a fair hearing.
- You get access to all relevant information – This includes reasonable costs, confidentiality, reasonable time limits, and meeting times and/or locations that are agreeable to both parties.
- Transparency – AAA provides clear arbitration agreements and the ability for each side to hire their own representation.
- Just process – Arbitration allows the arbitrator to award the same relief as traditional litigation in a binding decision.
- Alternative to arbitration – Mediation and the ability to take the case to small claims court should be available in some cases.
Arbitration Gives you Control and Leverage
When GoFundMe, Inc is alerted that you plan to pursue arbitration, they know it will cost them money out of pocket. Not only do they run the risk of losing the case, but they will also pay for their mistake(s) and the arbitration itself. This gives you more leverage with your demands.
If GoFundMe, Inc doesn’t meet those demands and you have a real complaint, America’s Consumer Lawyer can help by representing you in arbitration where you will get a fair, just, and transparent hearing.
Control and Leverage Triggers Faster Settlements
Large companies like GoFundMe, Inc don’t like the uncertainty and loss of control that comes with arbitration. Not only do they lose the advantage in the situation, but you’re also on equal footing with them in the eyes of arbitration.
The first step in taking on GoFundMe, Inc is to formally raise your complaint. The lawyers at America’s Consumer Lawyer can help you to do so. We will send a letter of demands to the corporate offices of GoFundMe, Inc, letting them know that you’re ready to begin arbitration if a satisfactory resolution is not achieved. Typically, this is 30 days, but it will depend on your specific contract with GoFundMe, Inc.
Approximately 50% of cases will settle before proceeding to an arbitration hearing during this time. However, if GoFundMe, Inc doesn’t offer a reasonable settlement within the appropriate time frame, the next step would be filing a case with AAA. America’s Consumer Lawyer will not only put together the necessary paperwork for arbitration, but we will also help you take the next steps in the arbitration process.
UDAAP and Arbitration
UDAAP is an acronym representing laws that prohibit Unfair, Deceptive, or Abusive Acts or Practices in the context of trade or business. This includes misrepresentation, deception, false advertising, or false promises. These laws emerged following the Dodd-Frank Wall Street Reform and Consumer Protection Act that was enacted in response to the 2008 financial crisis. The ultimate goal with these laws is geared towards protecting consumers involved in financial transactions, educating consumers on their rights, and allowing them access to information and resources to best inform their decisions.
UDAAP laws are regulated by two organizations, the Consumer Financial Protection Bureau (CFPB) and the Federal Trade Commission (FTC). The FTC expanded the initial UDAAP laws in 2004 to include unfair and deceptive acts and practices. Some standards for unfairness, in particular, include if it causes or is likely to cause substantial injury to consumers, the injury is not reasonably avoidable by consumers, and the injury is not outweighed by countervailing benefits to consumers or to competition.
Every state has UDAAP laws, which can vary widely. However, the lawyers at America’s Consumer Lawyer understand these laws and can use them to get compensation for deceptive practices, representing consumers throughout the country in cases of arbitration at no cost to them. The company will not only pay the consumer, but they will also pay my fees as well. The consumer will never pay me a cent.
If you’re dealing with an issue with GoFundMe, Inc, you might try filing a complaint with the BBB or the customer service team with GoFundMe, Inc. Unfortunately, these avenues won’t always lead to a successful resolution for you, the customer. Instead, you may want to consider an experienced arbitration lawyer to take on your case.
Arbitration is a very useful tool for resolving disputes, and America’s Consumer Lawyer can help. With our expert guidance, we bring the big companies to the table and provide the support needed to get your bills corrected, credit reports fixed, improper fees refunded, and more. Let us pick up the sword for you; you have nothing to lose.
How Do I File a Complaint Against GoFundMe, Inc?
We will use your state’s UDAAP law to file a complaint in Arbitration on your behalf at no cost to you. UDAAP laws include misrepresentation, deception, false advertising, or false promises. Under your state’s UDAAP law, you are likely entitled to money damages for your actual damages. Plus, the other side will pay our fees and costs. You will not pay us a penny. These laws emerged following the Dodd-Frank Wall Street Reform and Consumer Protection Act that was enacted in response to the 2008 financial crisis. The ultimate goal with these laws is geared towards protecting consumers involved in financial transactions, educating consumers on their rights, and allowing them access to information and resources to best inform their decisions.
People, First
We are proud to serve consumers in arbitration cases. We see you as a person, not just a client – and that makes us better at the work we do. We listen. We learn your story. And, as we help you get the money you deserve, we go above and beyond in a way most law firms never could and never would. Because we’re not just lawyers. And you’re not just a client. We’re friends, neighbors, family. We’re all people and here at America’s Consumer Lawyer, we put People, First.
Share Your Complaints Below Against GoFundMe, Inc
We encourage you to post your complaints about GoFundMe, Inc. Sharing your complaints against this big company can help other consumers understand what to do when they have problems with this company. Sharing your experience may help someone else!
Submitted Comments
My name is Roberto Martín, spanish citizen, and I am writing regarding a fundraiser I created in GoFundMe for my family and I following the recent earthquake in La Guaira, Venezuela. My family and I survived the earthquake, but lost our luggage and personal documents in the process, and close relatives of my wife suffered significant damage to their home and belongings.
I responded promptly and fully to every request for information from GoFundMe Trust & Safety team via email. Despite this, my campaign was blocked and the donated funds, contributed primarily by family and close friends, not a large-scale public campaign, remain withheld. As of today, this has been ongoing for 12 days.
I was informed by your Trust & Safety team that my case would be reviewed \"soon,\" but that the team is currently experiencing a high volume of cases (Ticket #19176971). I understand and respect that the team manages many cases, but I must be direct: my family cannot wait any longer. We are currently in Venezuela and urgently need access to the funds that our loved ones and colleagues generously donated to support us through this emergency.
I want to reaffirm that everything stated in my campaign description is accurate, and I am fully prepared to provide additional verification, including my boarding pass to Caracas or my Venezuelan visa, to support this claim without delay.
I respectfully but urgently request either 1) Immediate review and release of my campaign and the associated donations, or 2) refund all the money to my donors ASAP.
Given the humanitarian nature of this circumstance, I would deeply appreciate your help and attention to this matter as soon as possible.
Thank you for your time and understanding. I remain available to provide any documentation needed to resolve this swiftly.
Respectfully,
Roberto
+58 4220342935 (Venezuela phone)
+34 675842012 (WhatsApp only)
Campaign: https://www.gofundme.com/f/help-our-family-in-venezuela-after-the-earthquake
On behalf of Masarat Foundation, I am filing a formal complaint regarding GoFundMe\'s failure to release the funds raised through our campaign \"Help Yousef Walk Again.\" We have been trying to transfer the campaign funds to our verified bank account since4/26, but despite months of repeated requests, the issue remains unresolved. Our only way to contact customer support has been through GoFundMe\'s chat service. Every time we reach out, we are told that our case has been escalated and that someone will contact us by email. We did receive one email requesting basic information, which we submitted immediately. Since then, however, we have received no further communication despite contacting customer support almost every day. Each representative repeats the same promise that our request will be forwarded and someone will contact us shortly, but no one ever does. It has now been over three months without any meaningful response or progress. This lack of communication and failure to resolve the issue is unacceptable, particularly because these are charitable funds intended to help a child in need of medical treatment and rehabilitation. The situation is now urgent. We have been informed that if we cannot transfer the funds by the end ofJuly, the donations will be automatically refunded to the donors.This means that, despite our organization having complied with every request for documentation and verification, the beneficiary provide adequate assistance or accountability. We respectfully request the immediate release of our funds, assignment of adedicated representative to our case, confirmation that the funds will not be refunded while this issue is under review, and a clear explanation for the prolonged delay. After three months of unanswered requests and repeated unfulfilled promises, we are left with no choice but to file this complaint.
Dear Attorney,
I am writing to formally request legal representation regarding the unexplained disappearance of a GoFundMe fundraiser that was created on June 21, 2026, by Shanee Thompson (Organizer) and Cathia Genois-Smith (Beneficiary) using the email address Sfofahan@gmail.com. The GoFundMe-generated fundraiser link was: https://gofund.me/52d117f96.
As of Friday, July 3, 2026, the fundraiser was active and reflected donations totaling more than $18,000.00. However, on Saturday, July 4, 2026, prospective donors attempting to contribute received the message, \"Fundraiser not found.\" Ms. Thompson and I also attempted to access the fundraiser by logging into the account and received the same message.
Since discovering this issue, we have made numerous attempts to resolve the matter through GoFundMe Support. Unfortunately, we have not received a satisfactory explanation or resolution. One member of the support team advised us that a request had been made to delete the account on June 15, 2026. This explanation is clearly inconsistent because the fundraiser was not created until June 21, 2026. This discrepancy strongly suggests that GoFundMe may have confused our account with another account or that an internal error has occurred.
This situation is extremely concerning because the fundraiser was established to assist a grieving family with funeral expenses. The sudden disappearance of the fundraiser and the donated funds has caused significant financial hardship and emotional distress for everyone involved.
Additionally, neither Shanee Thompson, the organizer, nor Cathia Genois-Smith, the beneficiary, linked a bank account to the fundraiser. Consequently, neither of us could have withdrawn or received any of the donated funds.
Under these circumstances, we have respectfully requested that GoFundMe:
1. Conduct an immediate investigation into the disappearance of the fundraiser.
2. Confirm the current status and location of the donated funds totaling more than $18,000.00.
3. Restore the fundraiser, if possible, or provide a detailed written explanation for its removal.
4. Correct any internal error if the reported deletion request pertains to a different account.
5. Provide a written response outlining the findings of its investigation and the steps being taken to resolve this matter.
Because of the seriousness of this situation and the unexplained disappearance of both the fundraiser and the donated funds, I am seeking legal representation to protect our interests and pursue all available legal remedies. I believe legal intervention may be necessary to compel GoFundMe to fully investigate this matter, account for the donated funds, and provide appropriate relief.
In addition, I have filed a complaint with the Federal Bureau of Investigation\'s Internet Crime Complaint Center (IC3) to ensure that this matter is properly documented. The complaint was assigned Submission ID: e27ea11702ad42828e04b5c768839a34.
I respectfully request an opportunity to discuss this matter with you and determine whether your office can represent us in pursuing a resolution. I can provide supporting documentation, including screenshots, correspondence with GoFundMe Support, donation records (upon request from donors), and any additional information you may require.
Thank you for your time, careful consideration, and prompt attention to this urgent matter. I look forward to hearing from you at your earliest convenience.
Sincerely,
Lloyd Smith and Cathia Genois-Smith
Beneficiary of the GoFundMe Fundraiser
Phone: (561) 315-4154 / (954) 200-9757
I started a GOFUNDME account in order to prevent evictions. I was not able to add banking information to my account until a donation was made. Once it was made I was not able to withdraw funds for 3-5 days. I emailed customer service and the AI assistant was of no help. I emailed the company and received an email that said sorry, 3-5 days and cannot be expedited. I was nearly evicted with nowhere to go and had to beg for money from anyone I could find in order to make my payment. 2 days later and I still cannot use those funds. I am in dire need of those funds and cant access them. I have had to find other ways to keep from being evicted. How is this emergency funds?
I’m seeking legal representation for a consumer fraud and misrepresentation case involving GoFundMe and two individuals located in Indiana.
A fundraiser was created to cover emergency medical care for an injured dog that was abandoned outside with two broken legs (July 2025). I personally paid the veterinary bills upfront while the funds were being raised to reimburse me ($5,200 was raised on platform).
Without anyone’s consent, the organizer added his wife as the beneficiary and diverted all donations to her. The organizer stopped communicating (with the co-organizer) after funds were released to his wife. The organizer made claims, saying the money was seized for child support. GoFundMe’s refusal to enforce their own policies has left me with a financial burden. The co-organizer and I have repeatedly reported this fraud with multiple appeals to GoFundMe. I have filed with the BBB and Indiana Attorney General, unresolved.
Despite GoFundMe’s advertised “GoFundMe Guarantee,” GoFundMe has: ignored clear evidence of fraud, provided only generic copy-and-paste responses, refused to explain why they believe I am “not the intended beneficiary”, declined to open any meaningful investigation, allowed fund disbursement to a party who misrepresented the fundraiser.
I do not know the organizer personally. My involvement was through the co-organizer. I believe he (organizer) has prior felony charges, which creates a real concern for retaliation if I am forced to pursue this directly. This is why I attempted to resolve this through GoFundMe first, their inaction has now left me exposed. I am extremely uncomfortable confronting him, and I fear for my safety if this becomes a direct dispute.
I have all medical invoices I paid, communication logs, screenshots, statements from the co-organizer, complaints filed with the BBB and Indiana Attorney General
I’m seeking legal review to determine whether this supports a consumer fraud claim/misrepresentation claim
I actually can send you email from GoFundMe that I replied to and attached an additional email to AZ Congressman Raul Grijalva (my AZ District), but not heard back from him yet...
GFM keeps threatening to refunds monies of a fundraiser to donors . Prior to this they wanted Verification of ID, Bank Statement... I DID IT, still was getting DEMAND for ID Verification plus Bank Statement... I tried their Support run by Robots, still got demands... I went to my local Wells Fargo to help me again upload info in case I had done incorrectly.. ( I only use my cellphone, no home computer). The Premier Bank did exactly what I had done and something on the bottom of the GFM form said \"complete\"... Well I thought good perhaps now these dumb as rocks Artificial Intelligence will deposit the $500+ donated funds into my Wells Fargo Bank Checking Account as they had done previously... Nope, now they are still threatening to refund to donors by December 18, 2023... This has been going on for more than a month.. Now they want me to Set Up Withdrawals, (obviously from GFM not my own bank... I\'m not about to do that... I have checked complaints made about GFM on both Consumer Affairs and Better Business Bureau, all very similar to mine, which it does seem like GFM is a scammer organization... It is when they claim to be non-profit yet still take $32 out of every $100 donated... That\'s PROFIT for them especially when a fundraiser is for a honest person...
My friend began this GoFundMe fundraiser for me, which isn\'t doing well and is nowhere near what I will need to repair my roof that was damaged, along with my vinyl skirting, during severe winds, rains, of this year\'s, August, 2023, Arizona Monsoon storms.. My deductible was $5600.. Recently the renewal came in for almost $300 more than last year... And if I paid it monthly, it would cost me double the year\'s amount.. So I cancelled after never having had any claim with this Insurance company... I went with another that has lower deductible by $3000 less and can pay yearly, bi-annually or monthly... And the lies I was told by former agent of Insurance companies won\'t cover manufactured homes in AZ anymore! AZ has a large populace of mobile homes and my new agent with Cover Tree said I was lied to to keep the former Insurance company of $5600 deductible... So that\'s settled, I\'m protected, however I still need my roof repaired and need monies from the GFM to not be held hostage by their demands... I called Wells Fargo yesterday to have them make a note on both my accounts to not allow Go Fund Me to try to get back the donor funds already in my bank... I am a widowed soon to be 78 year old woman with disabilities but I am far from a teetering senile old bitty... Please make contact with my email address, proudrescuemum11@gmail.com, so I can send you the GFM email along with what I replied and was inclusive of my email to Congressman Grijalva... The friend who began this GoFundMe for me (which I was at first reluctant to do since I have always been independent never looked for charity) is my friend Wendy Charlotte Brown of Candler, NC...
Thank you for reading this long winded message but I wanted nothing left out..
Sincerely,
Patricia M McIntyre (Trish)
I actually can send you email from GoFundMe that I replied to and attached an additional email to AZ Congressman Raul Grijalva (my AZ District), but not heard back from him yet...
GFM keeps threatening to refunds monies of a fundraiser to donors . Prior to this they wanted Verification of ID, Bank Statement... I DID IT, still was getting DEMAND for ID Verification plus Bank Statement... I tried their Support run by Robots, still got demands... I went to my local Wells Fargo to help me again upload info in case I had done incorrectly.. ( I only use my cellphone, no home computer). The Premier Bank did exactly what I had done and something on the bottom of the GFM form said \"complete\"... Well I thought good perhaps now these dumb as rocks Artificial Intelligence will deposit the $500+ donated funds into my Wells Fargo Bank Checking Account as they had done previously... Nope, now they are still threatening to refund to donors by December 18, 2023... This has been going on for more than a month.. Now they want me to Set Up Withdrawals, (obviously from GFM not my own bank... I\'m not about to do that... I have checked complaints made about GFM on both Consumer Affairs and Better Business Bureau, all very similar to mine, which it does seem like GFM is a scammer organization... It is when they claim to be non-profit yet still take $32 out of every $100 donated... That\'s PROFIT for them especially when a fundraiser is for a honest person...
My friend began this GoFundMe fundraiser for me, which isn\'t doing well and is nowhere near what I will need to repair my roof that was damaged, along with my vinyl skirting, during severe winds, rains, of this year\'s, August, 2023, Arizona Monsoon storms.. My deductible was $5600.. Recently the renewal came in for almost $300 more than last year... And if I paid it monthly, it would cost me double the year\'s amount.. So I cancelled after never having had any claim with this Insurance company... I went with another that has lower deductible by $3000 less and can pay yearly, bi-annually or monthly... And the lies I was told by former agent of Insurance companies won\'t cover manufactured homes in AZ anymore! AZ has a large populace of mobile homes and my new agent with Cover Tree said I was lied to to keep the former Insurance company of $5600 deductible... So that\'s settled, I\'m protected, however I still need my roof repaired and need monies from the GFM to not be held hostage by their demands... I called Wells Fargo yesterday to have them make a note on both my accounts to not allow Go Fund Me to try to get back the donor funds already in my bank... I am a widowed soon to be 78 year old woman with disabilities but I am far from a teetering senile old bitty... Please make contact with my email address, proudrescuemum11@gmail.com, so I can send you the GFM email along with what I replied and was inclusive of my email to Congressman Grijalva... The friend who began this GoFundMe for me (which I was at first reluctant to do since I have always been independent never looked for charity) is my friend Wendy Charlotte Brown of Candler, NC...
Thank you for reading this long winded message but I wanted nothing left out..
Sincerely,
Patricia M McIntyre (Trish)
