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Do you think Green Dot Bank is not playing fair? You have rights under the law and we can help you at no cost to you. UDAAP is an acronym representing laws that prohibit Unfair, Deceptive, or Abusive Acts or Practices in the context of trade or business.

THE BEST PART IS…

If Green Dot Bank violated the law, you may be entitled to money damages and Green Dot Bank will pay our fees and costs. You won’t owe us a dime for our services. Plus, some of our clients also receive debt relief and cleaned-up credit reports. You have nothing to lose! Call us today at 312-300-5996 for a free consultation.

What is Green Dot Bank?

Founded in 1999, Green Dot Corporation operates as a fintech company headquartered in Pasadena, California. Today, the company is the number one debit card in retail with over 33 million customers served. Green Dot Corporation is in partnership with companies like Google, Intuit, Uber, and Walmart among others. 

Green Dot Bank is a wholly-owned subsidiary of Green Dot Corporation. Green Dot is known for inventing prepaid debit cards and is the largest provider of said product. The company has over 90,000 retail distribution centers. 

Green Dot Bank’s Address, Phone Number, and Contact Information

Corporate Office
3465 E Foothill Blvd
Pasadena, CA 91107

https://www.greendot.com/ 

+1 866-795-7597
Monday – Friday: 9 am – 6 pm
Saturday & Sunday: Closed

Problematic Prepaid Cards 

According to complaints, Green Dot Bank has been issuing cards that aren’t working. Some reported not being able to access their newly issued prepaid cards while others reported not getting their supposed credits through the company’s issued gift cards. This has been an issue as consumers couldn’t access and use their own money accordingly. 

Account Issues 

Aside from their problematic cards, Green Dot Bank’s consumers have also lamented about a number of account issues, including being locked out of their accounts or having their funds withheld. Others also reported getting their online purchases declined for “unusual purchase pattern” despite undergoing the verification process. These issues have made consumers’ experiences a nightmare. 

Dismal Customer Service

To top off their disappointing financial services, Green Dot Bank’s clients have reported lousy customer relations. According to complaints, many of the consumers have been disconnected from representatives, have had to contact the bank multiple times to get their issues resolved, and have been denied their refunds.

Unfortunately, faulty cards, account problems, and lousy customer service complaints are just the beginning for Green Dot Bank. The company’s customers are left wondering what options they have regarding their consumer rights.

We Fix Complaints When Customer Service Won’t

Has Green Dot Bank used misleading sales tactics? Have you received poor service? Do you have complaints with billing? Do you want customer service at Green Dot Bank to listen?

A lot of Green Dot Bank customers aren’t happy with their service and the Better Business Bureau lists 4,807 customer complaints against the company in the past three years, including complaints for billing and collections practices, problems with a service/product, advertising and sales, among others.  

If your complaints haven’t been heard, we can help. At Mike Agruss Law we help customers who have been mistreated by big companies–much like Green Dot Bank–and we turn your complaints into resolutions!

We’ll not only file your legal demands with Green Dot Bank, we’ll negotiate with the company. If your claim isn’t resolved through these negotiations, we’ll work through the legal process that is outlined in your Green Dot Bank contract, which is typically arbitration. 

Mike Agruss Law gets results–including zero balances, refunds, and other compensation. 

Here’s How to Make Big Companies Listen

It can be frustrating when you rely on a service and don’t get the results you’ve paid for. Big companies make mistakes every day and not only is it their fault, but it can also cost you money, time, and leave you with big headaches. 

Have you tried calling Green Dot Bank to address an issue, only to be told that the representative has no authority to do so? Or maybe you’ve tried talking to someone higher up in the company, only to be ignored, dismissed, or they take too long, continuing to waste your precious time. Maybe you’ve sent an email to the company which only resulted in a prefabricated response or they never follow through with what they’ve promised. 

When you’re limited in your choices for service providers or you’re locked into a contract, what can you do?

Fortunately, you do have options. 

Use Arbitration to Settle Your Complaint

Most companies like Green Dot Bank have an arbitration clause in their contracts to prevent being taken to court for traditional litigation. This is actually an advantage for the consumer. When you request an arbitration hearing, an independent third-party (the arbitrator) with knowledge of the type of situation involved will listen to the facts from both sides and make an impartial, binding decision. Green Dot Bank will have to do a lot of work and there is no guarantee that they will have a successful outcome. 

Arbitration is Fast, Inexpensive, and Private

Arbitration with Green Dot Bank is conducted through the American Arbitration Association (AAA). According to the AAA Consumer Due Process Protocol, arbitration through AAA will comply with their Statement of Principles, which includes:

  • The process is fundamentally fair – All parties are entitled to qualified, competent, impartial arbitrators who will conduct a fair hearing.
  • You get access to all relevant information – This includes reasonable costs, confidentiality, reasonable time limits, and meeting times and/or locations that are agreeable to both parties.
  • Transparency – AAA provides clear arbitration agreements and the ability for each side to hire their own representation.
  • Just process – Arbitration allows the arbitrator to award the same relief as traditional litigation in a binding decision.
  • Alternative to arbitration – Mediation and the ability to take the case to small claims court should be available in some cases.

Arbitration Gives you Control and Leverage

When Green Dot Bank is alerted that you plan to pursue arbitration, they know it will cost them money out of pocket. Not only do they run the risk of losing the case, but they will also pay for their mistake(s) and the arbitration itself. This gives you more leverage with your demands. 

If Green Dot Bank doesn’t meet those demands and you have a real complaint, Mike Agruss Law can help by representing you in arbitration where you will get a fair, just, and transparent hearing.

Control and Leverage Triggers Faster Settlements

Large companies like Green Dot Bank don’t like the uncertainty and loss of control that comes with arbitration. Not only do they lose the advantage in the situation, but you’re also on equal footing with them in the eyes of arbitration. 

The first step in taking on Green Dot Bank is to formally raise your complaint. The lawyers at Mike Agruss Law can help you to do so. We will send a letter of demand to the corporate offices of Green Dot Bank, letting them know that you’re ready to begin arbitration if a satisfactory resolution is not achieved. Typically, this is 30 days, but it will depend on your specific contract with Green Dot Bank. 

Approximately 50% of cases will settle before proceeding to an arbitration hearing during this time. However, if Green Dot Bank doesn’t offer a reasonable settlement within the appropriate time frame, the next step would be filing a case with AAA. Mike Agruss Law will not only put together the necessary paperwork for arbitration, but we will also help you take the next steps in the arbitration process. 

UDAAP and Arbitration

UDAAP is an acronym representing laws that prohibit Unfair, Deceptive, or Abusive Acts or Practices in the context of trade or business. This includes misrepresentation, deception, false advertising, or false promises. These laws emerged following the Dodd-Frank Wall Street Reform and Consumer Protection Act that was enacted in response to the 2008 financial crisis. The ultimate goal with these laws is geared towards protecting consumers involved in financial transactions, educating consumers on their rights, and allowing them access to information and resources to best inform their decisions.

UDAAP laws are regulated by two organizations, the Consumer Financial Protection Bureau (CFPB) and the Federal Trade Commission (FTC). The FTC expanded the initial UDAAP laws in 2004 to include unfair and deceptive acts and practices. Some standards for unfairness, in particular, include if it causes or is likely to cause substantial injury to consumers, the injury is not reasonably avoidable by consumers, and the injury is not outweighed by countervailing benefits to consumers or to competition.

Every state has UDAAP laws, which can vary widely. However, the lawyers at Mike Agruss Law understand these laws and can use them to get compensation for deceptive practices, representing consumers throughout the country in cases of arbitration at no cost to them. The company will not only pay the consumer, but they will also pay my fees as well. The consumer will never pay me a cent.

If you’re dealing with an issue with Green Dot Bank, you might try filing a complaint with the BBB or the customer service team with Green Dot Bank. Unfortunately, these avenues won’t always lead to a successful resolution for you, the customer. Instead, you may want to consider an experienced arbitration lawyer to take on your case. 

Arbitration is a very useful tool for resolving disputes, and Mike Agruss Law can help. With our expert guidance, we bring the big companies to the table and provide the support needed to get your bills corrected, credit reports fixed, improper fees refunded, and more. Let us pick up the sword for you; you have nothing to lose.

How Do I File a Complaint Against Green Dot Bank?

We will use your state’s UDAAP law to file a complaint in Arbitration on your behalf at no cost to you. UDAAP laws include misrepresentation, deception, false advertising, or false promises. Under your state’s UDAAP law, you are likely entitled to money damages for your actual damages.  Plus, the other side will pay our fees and costs.  You will not pay us a penny.  These laws emerged following the Dodd-Frank Wall Street Reform and Consumer Protection Act that was enacted in response to the 2008 financial crisis. The ultimate goal with these laws is geared towards protecting consumers involved in financial transactions, educating consumers on their rights, and allowing them access to information and resources to best inform their decisions.

People, First

We are proud to serve consumers in arbitration cases. We see you as a person, not just a client – and that makes us better at the work we do. We listen. We learn your story. And, as we help you get the money you deserve, we go above and beyond in a way most law firms never could and never would. Because we’re not just lawyers. And you’re not just a client. We’re friends, neighbors, family. We’re all people and here at Mike Agruss Law, we put People, First.

Share Your Complaints Below Against Green Dot Bank

We encourage you to post your complaints about Green Dot Bank. Sharing your complaints against this big company can help other consumers understand what to do when they have problems with this company. Sharing your experience may help someone else!

We are listening

We will respond to you at lightning speed. All of your information will be kept confidential.

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Submitted Comments

Cynthia
2 days ago
On Feb 24 my social security check deposited with green dot bank later that nite my acct was blocked. It has been over a month n I still cannot access my money I have had this acct for almost 6 years n no problem til the 24. I can see my transactions n my balance but do nothing else. I have called n called. Sent in id over n over. U can’t talk to the same person. I have been hung up on. One man said he was just gona close the acct n I could never have a card again. I filed a complaint with fed reserve on March 8. Called green dot n the man told me he had 60 days. It’s my money in the account I have done nothing wrong. I had to borrow money n put off bills n change my ss n pay n auto pay to a new acct. n I still don’t have my money.
Anita
1 week ago
I have filed a dispute with green dot over my missing funds, my account information has been changed,( pw phone number) I can no longer access my account. They have locked my account, I still have money going into that accout and they keep having me resend identification I have sent them all the information they requested and still they will not release my money.
Donna
1 week ago
I bought a green dot \"pay as you go\" mastercard for $500.00 on 2-26-24,the card would not register saying invalid card number, the store manager at Walgreens where I bought the card spend over an hour trying to resolve it with green dot as well. They say they will send refund, but have not received, plus, when I call to get status of refund, they say there is no record of refund and to have Walgreens exchange the card for another. Walgreens say you have to pay another 500.00 for another card or it wont activate. I have called green dot with long wait times and representative offer no help and written letters to green dot and walgreens with no answers back. I believe the store manager has pulled all the cards for sale, because of all the issues they were having. However, she admitted there was problems and kept selling the cards up until the one I bought, with no warning signs on the cards that they may not work. No side wishes to take responsibilty. I have tried every avenue I could, however, this is like theft to the unassuming victim, you think if Walgreens sells it, it should be somewhat legitimate. thanks
Bryana
1 week ago
I want to file a claim against Green Dot Bank. I purchased a Walmart MoneyCard in store at the Money Center depositing $500 cash on the card. 3/7/24, I attempted to activate the card but it failed, I went back into the store the employees told me it wasn\'t anything they could do. I called the number on the back of the card, I was told the card was registered to someone else and I couldn\'t access it. I have my receipt and the debit card I purchased. Several days later The Fraud Team told me they could not reimburse me because I created a pin which I did not because the card is not in my name.
Frederick
1 week ago
GreenDot closed my account July 19, 2023 with $19,000 in it. Told me to get the IRS to send a letter of indemnity to get the money back. Was also told that they turned the account over to the IRS for review. Was also asked to send in my ID and utility to verify me. It’s been a long, stressful 8 months. Not sure how to take this organization down as a whole but I will be filing a lawsuit to get my money.
Derrick
2 weeks ago
I had open a account with Green Dot and I haven’t been able to use the card and now my account is locked and they keep having me send photo identification and will not give me my money.
Danny
2 weeks ago
A few weeks ago, I received my tax refund via direct deposit to my bank, Green Dot. Upon it hitting my account, my account was locked due to \'suspicious activity\'. I\'ve submitted documents TWICE that they requested, but have ignored. I\'ve called them several times with no luck. Since my account is locked, I won\'t be able to pay rent for March, and I will be evicted and become homeless.
Jesse
3 weeks ago
My account was suspended due to suspicious activity I sent in documents they said were damaged so I sent new documents in now they are saying my account is fraudulent and it’s been two weeks I need my money to pay bills and they are saying it will take three weeks to issue a check I did nothing wrong had notifications sent to my phone where I spent the money even when and what time but nothing about my account being frozen
Jariah
3 weeks ago
This company is stealing our tax return money!!!!!!! THIS IS BY FAR THE WORST BANK AND CUSTOMER SERVICE I HAVE EVER EXPERIENCED!!! I got my tax return deposited onto my account after that I use my card for about two days before they blocked my account for suspicious activity and said I had to send in a picture of my ID and that they needed to verify my account. Mind you this is the same account that I’ve been using to receive my direct deposits from my job And I almost use this card every single day!! Well, they told me that they couldn’t verify my ID and they close my account and told me that I would be receiving a check in the mail for the remaining balance that was in my account. I just called them yesterday and now they’re saying that I need to contact the originator of my refund check That doesn’t even make sense because the check was already deposited and I already spent money from that refund check. Now they’re saying that they can’t send me out a check until i contact the originator of the tax refund check to have it reversed !!!! This makes absolutely no sense to me. These people have almost $6000 of my money and will not give it to me. This is ridiculous!!!!! Someone please tell me what I can do about this????!!!!!
Mary
3 weeks ago
bought card and loaded 200 on it on 123023. Still dealing with them not giving money back. sent several copies of receipt to them . still no money back.
Jessica
4 weeks ago
I am a single mother who is only able to work part-time in order to help care for my 24 year old son, who was paralyzed two years ago, and his two year old brother. I rely on my tax return to supplement my income throughout the year. I have had my card for five years and when my tax return was deposited recently I paid my propane, took money out to pay back my uncle for my previous propane bill, and bought two pairs of shoes that I desperately needed. Then my paycheck was deposited and they suspended my account for \"fraudulent activity.\" I called customer support and provided them with proof that it was me several times, but they wouldn\'t accept my state issued valid Nevada driver\'s license as proof. They were rude and hung up on me several times. After getting the run around they closed my account with $5,596.75 in it and are telling me that the IRS will have to withdraw their direct deposit, which I know for a fact will not happen. Then they said to write a letter to Green Dot Bank in Ohio asking them to release my funds and then the last guy said to wait 3 weeks while they do an investigation and then they will send my money. I asked if there was a possibility they would not send my money after their investigation and he said he \"can\'t answer that.\" Please help me get my funds released and withdrawn from this fraudulent company.
michele
4 weeks ago
they closed my account on feb 22 and have not been able to use my card at all and they have did nothing to resolve this issue it was my federal taxes that i didnt even have a chance to touch any of it they keep giving me the run around telling me to wait 2 days or they didnt receive my identificaion card.which i did it on the phone with the supervisor
Devin
4 weeks ago
Greendot Bank has placed a \"suspicious activity\" block on my account since 02/23/24 and are unwilling to verify my account due to the main account holders name being different on the account then on her ID. My wife is the main account holder and her debit card says Andrea Helms, her ID says Andrea Contreras. We submitted both of our ID\'s and our marriage license and they still made her get a new ID. We got her ID updated and they said because its a temporary ID they cannot verify. For the past week, we\'ve done everything they have asked; and more, and all they do is give us a runaround and excuses as to why they cannot verify our account. I believe this \"suspicious activity\" is fraudulent because we have not received any deposits from sources that we have not previously received from. We\'ve been with them for at least 5 years and haven\'t run into this issue before although we have had other issues.
Catarina
4 weeks ago
Green Dot froze my account due to suspicious activity. Then wanted my i.d. then said it was stolen then told me they would not cut me a check for my closed account until they reviewed it for 30 days
NATASHA
1 month ago
Green dot aka APPLE cash has restricted my account and fasly accused me of suspicious activity and fraud. In which ever since the product came avaiable I have used it to send and receieve funds from friends and family pay bills etc. I feel as tho this is a profling thing and I havent ever had this happen before.
Igor
1 month ago
$2142.86 unauthorized credit/debit card transactions
anthony
2 months ago
2021 taxes : IRS told me my funds were deposited , I never received ... I called this IRS back and spoke to 1000 people... Finally I got info that my acct and routing number were not my normal numbers... The IRS person said I should of got a green dot bank card... First time I have ever heard of them ... The deposited my money into a green dot account and I never received my money ... Luckily it\'s only 750 Dollars but at this point it\'s just principal ... If there is anything you can help me with please let me know
Derrick
2 months ago
I purchased 2 prepaid Visa card from Walmart as Christmas gifts. When we opened the cards, then tried to activate, we noticed there were no CVV codes printed on the back, so they can\'t be activated. I have contacted Green Dot multiple times, been told they are looking into the claim. I received an email saying the claim is denied, these cards were used! There response is that I should seek law enforcement if I feel that it is a fraudulent case.
Kelly
3 months ago
Green dot closed my account because of their mistake and they owe me 1000.00
Christi
3 months ago
Quickbooks illegally opened a Checking account via my QuickBooks account. Come to find out, the account is with Greendot bank. They are illegally withholding monies that customers have paid me within that account and there is no way to release then funds to my actual business bank account.
Hanh
4 months ago
I had my tax refund deposited on my green dot card. I verified my identity twice they let me spend 5,00 and froze the remaining balance of 30,000. I called and verified my identity again… they told me to contact the issuing bank and have them request the funds back on the company overhead letter. I did only to be told by TPG THAT THEY DON’T DO THAT. IN FACT THEY WERE SUPPOSED TO SENT ME A REFUND BY CHECK IN THE MAIL. This has caused me to loose everything!
Kim
4 months ago
October 21st my card was declined. I called Green Dot and spoke to a representative and was told they thought my card was compromised and they stopped all activity on my card. At the point they told me I had to order a new card and it would arrive between 7-14 days. I called them on October 31st because I still had not received my card and was told to wait until November the 4th and to call back. At the evening of October 31st a direct deposit for my Social Security disability was put into my Green Dot account. I called Green Dot again and told them I have not received the card and asked to take the money out because I still needed to pay the bills. They stated that until I got my new card that my account was locked and I could not get money out, transferred, or bill pay. I was then told to wait until November 4th and call back. I called and asked why I could not get my money and they said again that until I got my card they would not release any money. I called them back on the 9th because I still had not received my first card and I am desperate for my paycheck. They said they would send me another card in which they had already charged me $10 and I still have not received it. I then asked if I could expedite the card and was told I would have to call again in 24 hours to see if I could expedite the card. I had called them back later on that day because there was $179.88 that was charged from my account and I called them back and argued with them about taking money out of my account when I can\'t even take money out and they told me I would have to file fraud paperwork. I argued with them that I did not do this, that you guys allowed this transaction even though I was told this would not happen and you allowed this. I asked to talk to a supervisor and was told there was no supervisor available and was hung up on. On Monday the 13th I called them and complained about not getting my card and the lady at that point she said she can expedite the card but I could still not have any of the money. I asked to talk to a supervisor and she basically said that my account was closed and what they have to do is to issue a refund check and in order for them to issue a refund check I had to verify my identity. They asked me for my drivers license, id from where I live and get my mail, and I had to sign paperwork for the fraudulent charges. When I talked to this lady this was the second time I had sent the documents because the first time she said they were not legible. She had also stated again that the $179 was a fraud charge and had until December 15th to process it and they hadn\'t released my check either because it has to come to my physical address. My physical address in parachute they do not deliver mail in town, you need to have a PO Box. I gave her my PO Box number and she kept saying they cannot deliver it to my PO Box. That was my only option unless they wanted to FedEx it. I also asked about transferring the money into my Wells Fargo account. She said it was not possible because they need to make sure I was not being fraudulent. So I sent the paperwork and asked how long it was going to be. She said 2-5 days to review the paperwork before the check will be cut. I was really upset and told her I was not happy with the company and told her I was going to report her to the Better Business Bureau and that if I had to contact the police I would but I haven\'t yet. I checked today to see my account is closed. My Social Security check is still sitting in the account. I have received 4 to 5 emails since Friday, November 10th telling me that I needed to send a copy of my driver\'s license and a copy of a utility bill. I have sent those documents 4 times as of today\'s date. Today I called again because I received and email requesting those documents and they asked me to all them. I was transferred 3 times before getting to the Corporate Office. I told her that I had sent those documents 4 times now. She informed me that the documents couldn\'t be scanned and that I had to take a picture of each document, make sure the document was totally in the square, and respond to their email and attach the document, otherwise they would reject the documents. While the lady was on the phone I sent two documents, my driver\'s license front and back and then a receipt for utilities that I paid. The lady stated that the utility receipt was not for utilities. I told her that it clearly states utility bill. She then says the team will review these forms and if approved, we will approve the refund request and it will take 3 weeks. I told her that I needed my money now and that I was sick ad tired of the run-around they were giving me, and she hung up on me. I called again today
heidi
6 months ago
Green dot has my apple cash frozen for 9 months due a claim that they were paid back for. I need help please
Lacrisha
7 months ago
On 8/6/23 I had 9 pending charges from Microsoft*Store each one for $59.87 & 1 pending charge for Mystery Tacklebox for $19.99. I called that day to dispute the charges. They told me I had to wait to see if they drop off or if they go through. Even though they were pending it took the money out of my account. They canceled my card and said I should receive one in 8-10 business days. I ended up calling back once the charges went through. All 9 of the Microsoft one\'s went through. I filed my dispute. The Mystery Tacklebox dropped off but my account was not credited the $19.99. It\'s day 18 and still no card. I\'ve called 3 seperate times. On 8/14 the guy told me my card was sent & should receive it anytime. I called back on 8/17 & the lady told me it was sent. Then I called 8/21 & the lady said there was a system issue & my card was sent on 8/19. So basically keep getting the runaround. I linked my account to PayPal to try to transfer money. It took $25 out of my GreenDot & I\'ve been waiting for it to show up on PayPal. Yesterday I had a $25 courtesy credit on my GreenDot account so I\'m assuming they are blocking that transfer. Have not been able to buy food, get gas. I\'m a single mom with an 11 year old. Luckily I work from home but my rent is late. I already deal with severe depressive disorder & this is taking a toll on my mental & emotional health.
Blake
8 months ago
Green Dot has given my husband and I nothing but issues. This morning his paycheck was deposited, and the money then disappeared from the account. His entire paycheck gone. This was the last straw. Before this there would be days, we couldn\'t access money that was in the account. Couldn\'t pay bills, couldn\'t buy food for our child. Green Dots customer service is 0 help. They provide generic responses, or you wait on hold to be disconnected. Now we are out his entire paycheck with no idea when or even if the money will be returned. We are left in a position where we can\'t pay our rent or even buy gas or groceries.
Tiphanny
8 months ago
Green Dot Bank placed a hold on my acct 3 weeks ago for fraudulent activities. They requested my ID which I sent several times. DL was sent, hours of phone calls and they denied my proof of Identity telling me it is fraudulent which it is clearly not. They are holding 2,8901.00 which has caused great financial stress. Any help would be greatly appreciated. Ty
Jessica
9 months ago
When I signed up for Greendot, I didn\'t provide my SSN. My Greendot balance is zero. I threw away my card when it was empty. I am about to begin accruing inactivity fees next month, but am unable to login due to not having a SSN in their system or the card number. I cannot contact any sort of customer service to help me log in. These fees are going to rack up, but I have been repeatedly unable to contact the company. I don\'t want to accrue debt I am actively trying to fend off a month before it hits.
Evan
10 months ago
I have a greendot Walmart money card and got my direct deposit from my employer. They requested my ID, to unlock my account, which I provided my driver license with my face and my account is still locked. There is 6400 stuck in my account.
Gary
1 year ago
I received a $100 Walmart Visa Gift Card (issuing bank Green Dot Corp) in it’s original unopened packaging in January of 2022 as a gift. On August 12, 2022 I intended to use the funds on this card for a purchase. I proceeded to register the card using the website provided on the back of the card and discovered there was a $0 balance on the card. Looking at the card agreement provided with the card, in paragraph 3 it states in order to report card lost or stolen, file a dispute, make internet, phone or mail order purchases the card has to be registered. In calling the number on the back of the card 1-866-633-9096, after explaining my case and getting transferred and disconnected multiple times, they confirmed the card had been loaded with the funds and there was a transaction in the amount of $100 to Geico Auto in Washington D.C. on March 7, 2022. I have never done business of any kind with Geico Auto. I then asked to file a dispute and was told that I authorized the transaction. Since I know I had not authorized this transaction and based on how I read the card agreement, such a transaction by anyone else should not have been authorized since card had not been registered at time of transaction. I called back in again and after the run around, filed another dispute. 10 days later another letter stating they stood behind the decision of first dispute case. I called back in again to file another dispute and asked for supporting documents to their decision from first two cases. I also sent a letter requesting same but no response to request. The third dispute resulted in they were going to refund the $100. Problem is they can’t put funds back on card because they closed the account and card is not reloadable. I was told I’d be getting a refund check. I have made three attempts so far after the two weeks they promise to get the check comes and goes. Each call I get the run around and an excuse as to why a check never gets issued. I have filed a BBB complaint. Green Dot attempted to call me, leaving a voicemail, with a case number that nobody could find when I called back.
Don
1 year ago
I purchased a green dot card on 11/10/2022. I registered it right away, set up a pin number. I then put the debit card number in google play to purchase an anti-virus app. I found out that I didn\'t put enough money to buy that app, so I canceled the card from the google play app. When I went to the store to try and use it, the card was declined. I\'m going to call green dot tomorrow and try to cancel the card. If they refuse to cancel the card, I may need your help in making them do that. I don\'t care about losing the 65 dollars I loaded on the card, but I do worry about incurring a negative balance. If green dot doesn\'t answer their phone, or refuses to cancel the card, I will need your assistance in making them do that, including going into arbitration. I\'m a veteran and a senior citizen. Please help if they don\'t cancel the card. Thank you. Don Evans.