Langley Federal Credit Union

Do you think Langley Federal Credit Union is not playing fair? You have rights under the law and we can help you at no cost to you. UDAAP is an acronym representing laws that prohibit Unfair, Deceptive, or Abusive Acts or Practices in the context of trade or business.

THE BEST PART IS…

If Langley Federal Credit Union violated the law, you may be entitled to money damages and Langley Federal Credit Union will pay our fees and costs. You won’t owe us a dime for our services. Plus, some of our clients also receive debt relief and cleaned-up credit reports. You have nothing to lose! Call us today at 312-300-5996 for a free consultation.

What is Langley Federal Credit Union?

Langley Federal Credit Union started doing business in 1936. Langley Federal Credit Union provided $90,000 in scholarships through our partnerships with schools like Christopher Newport University, Old Dominion University, and Hampton University. The company is not accredited by the Better Business Bureau but it has an A+ rating. 

According to its Google profile, Langley Federal Credit Union is temporarily closed. Langley Federal Credit Union offers auto loans, credit cards, personal lending, home equity, mortgages, checking, deposits, and reloadable debit. The company provides financial services for personal and businesses like insurance and investments. . 

Langley Federal Credit Union's Address, Phone Number, and Contact Information

Customer Service
721 Lakefront Commons 
Newport News, VA 23606

https://www.langleyfcu.org/

+1 757-827-5328
Business hours unlisted

Advertising Issue

One of the major complaints against Langley Federal Credit Union is with their false advertisements. According to an account, a client bought a promotional CD and applied for an account before the promotional rate ended. The client passed the requirement two days before the ad ended but was denied the promotional discount.  

Fraudulent Charges 

Langley Federal Credit Union’s clients also complained about unknown charges made on their accounts. Reportedly, consumers have money taken out of their accounts without consent, with representatives claiming said charges were authorized. Others also reported having their salary being withdrawn without consent, and upon checking with the bank, realizing another withdrawal has been made without notification.  

Billing Problem

Another critical point of concern is Langley Federal Credit Union’s refusal to issue billing statements. Consumers also lamented that the company refused to correct the wrong billing records as well. To make matters worse, Langley also reportedly runs through the clients’ credit scores without permission. 

Poor Customer Service

Customers of Langley Federal Credit Union who have had issues with their products and services find it hard to file a complaint in the bank. Aside from their generally faulty financial services, their support representatives have reportedly put consumers on hold and have flat out refused to help resolve issues. 

Unfortunately, these complaints are just the beginning for Langley Federal Credit Union. The company’s customers are left wondering what options they have regarding their consumer rights. 

We Fix Complaints When Customer Service Won’t

Has Langley Federal Credit Union used misleading sales tactics? Have you received poor service? Do you have complaints with billing? Do you want customer service at Langley Federal Credit Union to listen?

A lot of Langley Federal Credit Union Corporation customers aren’t happy with their service and the Better Business Bureau lists 20 customer complaints against the company in the past three years, including complaints for billing and collections practices, problems with a service/product, advertising and sales, among others.  

If your complaints haven’t been heard, we can help. At Agruss Law Firm, LLC we help customers who have been mistreated by big companies--much like Langley Federal Credit Union--and we turn your complaints into resolutions!

We’ll not only file your legal demands with Langley Federal Credit Union, we’ll negotiate with the company. If your claim isn’t resolved through these negotiations, we’ll work through the legal process that is outlined in your Langley Federal Credit Union contract, which is typically arbitration. 

Agruss Law Firm, LLC gets results--including zero balances, refunds, and other compensation. 

Here’s How to Make Big Companies Listen

It can be frustrating when you rely on a service and don’t get the results you’ve paid for. Big companies make mistakes every day and not only is it their fault, but it can also cost you money, time, and leave you with big headaches. 

Have you tried calling Langley Federal Credit Union to address an issue, only to be told that the representative has no authority to do so? Or maybe you’ve tried talking to someone higher up in the company, only to be ignored, dismissed, or they take too long, continuing to waste your precious time. Maybe you’ve sent an email to the company which only resulted in a prefabricated response or they never follow through with what they’ve promised. 

When you’re limited in your choices for service providers or you’re locked into a contract, what can you do?

Fortunately, you do have options. 

Use Arbitration to Settle Your Complaint

Most companies like Langley Federal Credit Union have an arbitration clause in their contracts to prevent being taken to court for traditional litigation. This is actually an advantage for the consumer. When you request an arbitration hearing, an independent third-party (the arbitrator) with knowledge of the type of situation involved will listen to the facts from both sides and make an impartial, binding decision. Langley Federal Credit Union will have to do a lot of work and there is no guarantee that they will have a successful outcome. 

Arbitration is Fast, Inexpensive, and Private

Arbitration with Langley Federal Credit Union is conducted through the American Arbitration Association (AAA). According to the AAA Consumer Due Process Protocol, arbitration through AAA will comply with their Statement of Principles, which includes:

  • The process is fundamentally fair - All parties are entitled to qualified, competent, impartial arbitrators who will conduct a fair hearing.
  • You get access to all relevant information - This includes reasonable costs, confidentiality, reasonable time limits, and meeting times and/or locations that are agreeable to both parties.
  • Transparency - AAA provides clear arbitration agreements and the ability for each side to hire their own representation.
  • Just process - Arbitration allows the arbitrator to award the same relief as traditional litigation in a binding decision. 
  • Alternative to arbitration - Mediation and the ability to take the case to small claims court should be available in some cases.

Arbitration Gives you Control and Leverage

When Langley Federal Credit Union is alerted that you plan to pursue arbitration, they know it will cost them money out of pocket. Not only do they run the risk of losing the case, but they will also pay for their mistake(s) and the arbitration itself. This gives you more leverage with your demands. 

If Langley Federal Credit Union doesn’t meet those demands and you have a real complaint, Agruss Law Firm, LLC can help by representing you in arbitration where you will get a fair, just, and transparent hearing.

Control and Leverage Triggers Faster Settlements

Large companies like Langley Federal Credit Union don’t like the uncertainty and loss of control that comes with arbitration. Not only do they lose the advantage in the situation, but you’re also on equal footing with them in the eyes of arbitration. 

The first step in taking on Langley Federal Credit Union is to formally raise your complaint. The lawyers at Agruss Law Firm, LLC can help you to do so. We will send a letter of demand to the corporate offices of Langley Federal Credit Union, letting them know that you’re ready to begin arbitration if a satisfactory resolution is not achieved. Typically, this is 30 days, but it will depend on your specific contract with Langley Federal Credit Union. 

Approximately 50% of cases will settle before proceeding to an arbitration hearing during this time. However, if Langley Federal Credit Union doesn’t offer a reasonable settlement within the appropriate time frame, the next step would be filing a case with AAA. Agruss Law Firm, LLC will not only put together the necessary paperwork for arbitration, but we will also help you take the next steps in the arbitration process. 

UDAAP and Arbitration

UDAAP is an acronym representing laws that prohibit Unfair, Deceptive, or Abusive Acts or Practices in the context of trade or business. This includes misrepresentation, deception, false advertising, or false promises. These laws emerged following the Dodd-Frank Wall Street Reform and Consumer Protection Act that was enacted in response to the 2008 financial crisis. The ultimate goal with these laws is geared towards protecting consumers involved in financial transactions, educating consumers on their rights, and allowing them access to information and resources to best inform their decisions.

UDAAP laws are regulated by two organizations, the Consumer Financial Protection Bureau (CFPB) and the Federal Trade Commission (FTC). The FTC expanded the initial UDAAP laws in 2004 to include unfair and deceptive acts and practices. Some standards for unfairness, in particular, include if it causes or is likely to cause substantial injury to consumers, the injury is not reasonably avoidable by consumers, and the injury is not outweighed by countervailing benefits to consumers or to competition.

Every state has UDAAP laws, which can vary widely. However, the lawyers at Agruss Law Firm, LLC understand these laws and can use them to get compensation for deceptive practices, representing consumers throughout the country in cases of arbitration at no cost to them. The company will not only pay the consumer, but they will also pay my fees as well. The consumer will never pay me a cent.

If you’re dealing with an issue with Langley Federal Credit Union, you might try filing a complaint with the BBB or the customer service team with Langley Federal Credit Union. Unfortunately, these avenues won’t always lead to a successful resolution for you, the customer. Instead, you may want to consider an experienced arbitration lawyer to take on your case. 

Arbitration is a very useful tool for resolving disputes, and Agruss Law Firm, LLC can help. With our expert guidance, we bring the big companies to the table and provide the support needed to get your bills corrected, credit reports fixed, improper fees refunded, and more. Let us pick up the sword for you; you have nothing to lose.

How Do I File a Complaint Against Langley Federal Credit Union?

We will use your state’s UDAAP law to file a complaint in Arbitration on your behalf at no cost to you.  UDAAP laws include misrepresentation, deception, false advertising, or false promises.  Under your state’s UDAAP law, you are likely entitled to money damages for your actual damages.  Plus, the other side will pay our fees and costs.  You will not pay us a penny.  These laws emerged following the Dodd-Frank Wall Street Reform and Consumer Protection Act that was enacted in response to the 2008 financial crisis. The ultimate goal with these laws is geared towards protecting consumers involved in financial transactions, educating consumers on their rights, and allowing them access to information and resources to best inform their decisions.

People, First

We are proud to serve consumers in arbitration cases. We see you as a person, not just a client – and that makes us better at the work we do. We listen. We learn your story. And, as we help you get the money you deserve, we go above and beyond in a way most law firms never could and never would. Because we’re not just lawyers. And you’re not just a client. We’re friends, neighbors, family. We’re all people and here at Agruss Law Firm, we put People, First.

Share Your Complaints Below Against Langley Federal Credit Union

We encourage you to post your complaints about Langley Federal Credit Union. Sharing your complaints against this big company can help other consumers understand what to do when they have problems with this company.  Sharing your experience may help someone else!

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