LegalZoom

All this took over an hour. 101 North Brand Boulevard, 11th Floor, Glendale, California 91203, and our telephone number at this address is (323) 962-8600. [email protected] [email protected] The heart of the consumer protection provisions of the CPA is RCW 19.86. 020, which states: “Unfair methods of competition and unfair or deceptive acts or practices in the conduct of any trade or commerce are hereby declared unlawful.” BUREAU OF CONSUMER FINANCIAL PROTECTION 3/1/2024 started to contact legalzoom at 1:30PM - 5:04pm PST Subject: Urgent Complaint - Unacceptable Customer Service - [Your Name] - Account [Account Number (if applicable)] Dear LegalZoom, This email serves as a formal complaint regarding the appalling customer service I received on [Date] while attempting to cancel my account. As a 100% disabled veteran, I am deeply disappointed by the repeated instances of misinformation, transfers, and disconnections I experienced during my attempts to resolve a simple issue. For over four hours, I was subjected to a frustrating runaround by your representatives. I spoke with a total of [Number] representatives, and each interaction resulted in: • Conflicting information: I was given contradictory advice and assurances regarding account cancellation and potential refunds. • Unnecessary transfers: My calls were repeatedly transferred to different departments without resolving my concerns. • Disconnections: My attempts to speak with supervisors were met with either disconnection or redirection to irrelevant departments. This blatant disregard for my time and well-being is unacceptable. It is particularly concerning considering the challenges I face as a disabled veteran. I demand immediate action to address this issue. I expect a full resolution, including: • Immediate cancellation of my LegalZoom account. • A full refund for the January charge, which was made despite my cancellation request. • A formal apology for the egregious customer service I received. I consider this a matter of utmost urgency and expect a prompt response outlining the steps you will take to rectify this situation. I have attached copies of relevant documentation, including call logs and email transcripts, for your reference. Please be advised that if I do not receive a satisfactory response within [Number] business days, I will be forced to escalate this complaint to the Better Business Bureau and pursue other avenues to seek compensation for the inconvenience and distress caused. Sincerely, [Your Name] Important Note: While this revised template conveys urgency, remember to remain professional and avoid making threats. From <https://gemini.google.com/app/9fdcdad38be1511d> Andrew, upon checking, your Registered Agent susbcription is set up for non rrenewal, once you susbcription will expire, you will not be charged for it anymore. 3:31 pm Filed Secretary of State State of Washington Date Filed: 03/01/2024 Effective Date: 03/01/2024 UBI #: 604 711 640 Designation of Agent/Statement of Change BUSINESS INFORMATION Business Name: BOAZ CYBERSECURITY L.L.C. UBI Number: 604 711 640 Business Type: WA LIMITED LIABILITY COMPANY Business Status: ACTIVE Principal Office Street Address: 2912 GALLEON CT NE, TACOMA, WA, 98422, UNITED STATES Principal Office Mailing Address: 2912 GALLEON CT NE, TACOMA, WA, 98422, UNITED STATES Expiration Date: 02/28/2025 Jurisdiction: UNITED STATES, WASHINGTON Formation/Registration Date: 02/16/2021 Period of Duration: PERPETUAL Inactive Date: Nature of Business: PROFESSIONAL, SCIENTIFIC & TECHNICAL SERVICES, ADMINISTRATION & BUSINESS SUPPORT SERVICES REGISTERED AGENT CONSENT To change your Registered Agent, please delete the current Registered Agent below. Registered Agent Consent (Check One): I am the Registered Agent. Use my Contact Information. I am not the Registered Agent. I declare under penalty of perjury that the WA Limited Liability Company has in its records a signed document containing the consent of the person or business named as registered agent to serve in that capacity. I understand the WA Limited Liability Company must keep the signed consent document in its records, and must produce the document on request. RCW 23.95.415 requires that all businesses in Washington State have a Registered Agent. Some of this information is prepopulated from information previously provided. Please make changes as necessary to provide accurate information. This document is a public record. For more information visit www.sos.wa.gov/corps Work Order #: 2024030100159798 - 1 Received Date: 03/01/2024 Amount Received: $0.00 REGISTERED AGENT RCW 23.95.410 Registered Agent Name Street Address Mailing Address WASHINGTON COMMERCIAL REGISTERED AGENT LLC 100 N HOWARD ST, STE R, SPOKANE, WA, 99201-0508, USA 100 N HOWARD ST, STE R, SPOKANE, WA, 99201-0508, USA RETURN ADDRESS FOR THIS FILING Attention: ANDREW DAVIDSON Email: [email protected] Address: 2912 GALLEON CT NE, HOME OFFICE, TACOMA, WA, 98422, USA UPLOAD ADDITIONAL DOCUMENTS Do you have additional documents to upload? - No AUTHORIZED PERSON I am an authorized person. Person Type: ENTITY First Name: ANDREW Last Name: DAVIDSON Entity Name: BOAZ CYBERSECURITY LLC Title: CEO This document is hereby executed under penalty of law and is to the best of my knowledge, true and correct. K Andrew, upon checking, your Registered Agent susbcription is set up for non rrenewal, once you susbcription will expire, you will not be charged for it anymore. What I am asking for is a cancellation of all subscriptions and the deletion of any personal information. Andrew, I can cancel your Registered Agent susbcription, as of the moment, your Registered Agent is the only susbcription that is active. Regarding the deletion of your account, As much as I want to assist you with this, we can only cater to subscription-related concerns. No need to worry, we have the Customer Care Department that can help you with your concern. I will refer you to the Customer Care Department for you to be further assisted. K Andrew, I have checked the site and it is still showing that LegalZoom is your Registered Agent. how can I upload confirmation documents to you? K It might take some time depending on the state for the Registered agent change to reflect on their system. I have the confirmation document here. K Andrew, as of the moment teh chnage is not reflecting yet, the change should reflect for us to cancel the subscription, You do not have to worry because you will no longer be charged for the susbcription since your Registered Agent susbcription is already set to nonrenew. please connect me with customer care department or your supervisor. thank you. K Andrew, our department handles the susbcriptions, the customer care department handles the cancelation of your LegalZoom account. May I know the reason why you want to speak to a supervisor? I would like to cancel the account. K Andrew, before I transfer you, can you send the document that you have to [email protected]? done now please transfer me. Please give me one moment as I will review the document. If the document will show proof of change, I will cancel your Registered Agent subscription before transferring you over. K Andrew, I have reviewed the document, let me cancel your Registered Agent susbcription, give me one moment please. Andrew, I have canceled your Registered Agent susbcription, you may check the status of your susbcription by clicking on the subscription tab on your LegalZoom account. K By the way, Starting 2024, the BOIR is required for many entities created in or registered to do business in the US. Would you like more information on how we can get you set up to have your Beneficial Ownership Information Report filed? no thanks, may I place have the customer care department. K Yes, before I transfer you to our CAre department, do you have any other questions for me today? no thank you K Thank you for choosing LegalZoom have a great day! Please stay while I transfer you over to the Customer Care Department. Thank you so much for choosing LegalZoom, this is Jhon. I\'m here to assist you with your concern today. J Hello Andrew, how can I help? John first I would like to refer you to the history of this chat, which describes in detail the trouble I have been having with regard to cancelation of the legal zoom account and subscriptions. f Firstly, I have been charged $249 for a service that I do not need. I was told when I canceled Gsuite Business that would include everything but that was not the case. I would like a full refund and the deletion of any PII in your system. I would also like a confirmation of cancellation in writing. I requested several times with the last representative to do this and 45 minutes later I am still here. I apologize for this Andrew, Based on your previous chat, you would like to cancel all the subscriptions, delete all your personal and business information that we have here at LegalZoom, and refund for all the the charges. J Is that correct? yes please J To ensure the accuracy of the information I provide, I kindly request permission to access your MyLZ account. Would you mind if I do so? also if that wasn\'t clear. include any business entity info as well. Please go ahead. btw.. I spoke with an agent earlier this afternoon, who should be shown in your notes for this account. I requested cancellation and she refused. After we disconnected I saw that she initiated and order for something, which I immediately cancelled. Is this typical behavior for your representatives? J This is very unusual Andrew, While I verify all the subscriptions here on my end can you give me the order number that was placed so I can submit an investigation here on my end? I don\'t have that information ... I immediately cancelled it from the subscription field as I was logged in the whole time. the person is whoever shows up on the account before Karla who transferred me to you. J And I know you are beyond upset. I want to apologize again for this traumatizing experience, LegalZoom won\'t tolerate this and we will take a corrective action right away. thank you., J Thank you for waiting, I do confirm that you no longer have a subscription with us. here is the conversation tree ... What brings you here today? Other Profile image for Fin What product can we help you with today? LLC Profile image for Fin Great, thanks! What can we help you with today? I want to cancel or manage a subscription. Profile image for Fin Thanks! We\'re connecting you with one of our agents. K Thank you for choosing LegalZoom, my name is Karla, one of the subscription specialists, how may I help you? I have a new registered agent. I would like to cancel all subscriptions and delete all information related to my business Boaz Cybersecurity from your system. please wait for updated Agent information 100 N Howard ST STE R, Spokane WA 99201 United States Spokane County ​ K Hi Andrew! How are you? Washington Commercial Registered Agent LLC 100 N Howard ST STE R Spokane, WA 99201 [email protected] 3602529551 K To verify, you have updated your Regsitered Agent and want to cancel all your susbcriptions with LegalZoom, am I correct? That is CORRECT! hello? K Do you have a document that shows the change? yes one moment K I\'ll be glad to check your account to provide you with the best options to resolve your concern. Can you please give me some time to review and check your account? Is it ok if I access your LegalZoom online account for me to check your subscriptions? not interested at all. to save you some time. what email address should I send to, I cannot find how to upload document. Andrew, I was able to check the state\'s sit enad it shows that LegalZoom is still your Registered Agent. We can only cancel you susbcription with LegalZoom if the Registered Agent change info can be seen. K And I have checked your Registered Agent susbcription, as ogf the moment, it is set up to be non renewable, moving forward, you will no longer be charged for it. I would like you to delete all my info thanks/ Andrew, to verify, will you still keep your business open? Having a LegalZoom account is free, and you can access the documents thta you have filed with LegalZoom even if you do not have any active subscriptions through us. K Andrew, are we still connected? K This chat window will stay open as long as you need it to. Feel free to respond whenever you are ready to continue, and we will be here to assist. Our business hours are Mon-Fri 7 am - 9 pm CT, Sat & Sun 9 am - 6 pm. please check again, I just updated agent info at sos.wa.gov Designation of Agent/Statement of Change BUSINESS INFORMATION Business Name:BOAZ CYBERSECURITY L.L.C.UBI Number:604 711 640 Business Type:WA LIMITED LIABILITY COMPANYBusiness Status:ACTIVE Principal Office Street Address:2912 GALLEON CT NE, TACOMA, WA, 98422, UNITED STATESPrincipal Office Mailing Address:2912 GALLEON CT NE, TACOMA, WA, 98422, UNITED STATES Expiration Date:02/28/2025 Jurisdiction:UNITED STATES, WASHINGTON Formation/Registration Date:02/16/2021Period of Duration:PERPETUAL Inactive Date:Nature of Business:PROFESSIONAL, SCIENTIFIC & TECHNICAL SERVICES, ADMINISTRATION & BUSINESS SUPPORT SERVICES REGISTERED AGENT CONSENT To change your Registered Agent, please delete the current Registered Agent below. Registered Agent Consent (Check One): I am the Registered Agent. Use my Contact Information. I am not the Registered Agent. I declare under penalty of perjury that the WA Limited Liability Company has in its records a signed document containing the consent of the person or business named as registered agent to serve in that capacity. I understand the WA Limited Liability Company must keep the signed consent document in its records, and must produce the document on request. RCW 23.95.415 requires that all businesses in Washington State have a Registered Agent. Some of this information is prepopulated from information previously provided. Please make changes as necessary to provide accurate information. REGISTERED AGENT RCW 23.95.410 Agent Type: Individual Entity Office or Position Entity Name:* WASHINGTON COMMERCIAL REGISTERED AGENT LLC First Name: WASHINGTON COMMERCIAL Last Name: REGISTERED AGENT LLC Phone: 360-252-9551 Email:* [email protected] Confirm Email:* [email protected] Street Address I attest, under penalty of law, that I am a participant of the Address Confidentiality Program. Country:United States Address 1:* 100 N HOWARD ST Address 2: STE R Zip:* 99201 0508 City:* SPOKANE State:Washington Mailing Address Same as Street Address Country:United States Address 1:* 100 N HOWARD ST Address 2: STE R Zip:* 99201 0508 City:* SPOKANE State:Washington RETURN ADDRESS FOR THIS FILING Attention: ANDREW DAVIDSON Email: [email protected] Confirm Email: Country:* UNITED STATES Address 1:* 2912 GALLEON CT NE Address 2: HOME OFFICE Zip:* 98422 City:* TACOMA State:* WASHINGTON UPLOAD ADDITIONAL DOCUMENTS Do you have additional documents to upload? Yes No AUTHORIZED PERSON I am an authorized person. Person Type: Individual Entity First Name:* ANDREW Last Name:* DAVIDSON Entity Name:* BOAZ CYBERSECURITY LLC Title: CEO * This document is hereby executed under penalty of law and is to the best of my knowledge, true and correct. K Andrew, upon checking, your Registered Agent susbcription is set up for non rrenewal, once you susbcription will expire, you will not be charged for it anymore. Filed Secretary of State State of Washington Date Filed: 03/01/2024 Effective Date: 03/01/2024 UBI #: 604 711 640 Designation of Agent/Statement of Change BUSINESS INFORMATION Business Name: BOAZ CYBERSECURITY L.L.C. UBI Number: 604 711 640 Business Type: WA LIMITED LIABILITY COMPANY Business Status: ACTIVE Principal Office Street Address: 2912 GALLEON CT NE, TACOMA, WA, 98422, UNITED STATES Principal Office Mailing Address: 2912 GALLEON CT NE, TACOMA, WA, 98422, UNITED STATES Expiration Date: 02/28/2025 Jurisdiction: UNITED STATES, WASHINGTON Formation/Registration Date: 02/16/2021 Period of Duration: PERPETUAL Inactive Date: Nature of Business: PROFESSIONAL, SCIENTIFIC & TECHNICAL SERVICES, ADMINISTRATION & BUSINESS SUPPORT SERVICES REGISTERED AGENT CONSENT To change your Registered Agent, please delete the current Registered Agent below. Registered Agent Consent (Check One): I am the Registered Agent. Use my Contact Information. I am not the Registered Agent. I declare under penalty of perjury that the WA Limited Liability Company has in its records a signed document containing the consent of the person or business named as registered agent to serve in that capacity. I understand the WA Limited Liability Company must keep the signed consent document in its records, and must produce the document on request. RCW 23.95.415 requires that all businesses in Washington State have a Registered Agent. Some of this information is prepopulated from information previously provided. Please make changes as necessary to provide accurate information. This document is a public record. For more information visit www.sos.wa.gov/corps Work Order #: 2024030100159798 - 1 Received Date: 03/01/2024 Amount Received: $0.00 REGISTERED AGENT RCW 23.95.410 Registered Agent Name Street Address Mailing Address WASHINGTON COMMERCIAL REGISTERED AGENT LLC 100 N HOWARD ST, STE R, SPOKANE, WA, 99201-0508, USA 100 N HOWARD ST, STE R, SPOKANE, WA, 99201-0508, USA RETURN ADDRESS FOR THIS FILING Attention: ANDREW DAVIDSON Email: [email protected] Address: 2912 GALLEON CT NE, HOME OFFICE, TACOMA, WA, 98422, USA UPLOAD ADDITIONAL DOCUMENTS Do you have additional documents to upload? - No AUTHORIZED PERSON I am an authorized person. Person Type: ENTITY First Name: ANDREW Last Name: DAVIDSON Entity Name: BOAZ CYBERSECURITY LLC Title: CEO This document is hereby executed under penalty of law and is to the best of my knowledge, true and correct. K Andrew, upon checking, your Registered Agent susbcription is set up for non rrenewal, once you susbcription will expire, you will not be charged for it anymore. What I am asking for is a cancellation of all subscriptions and the deletion of any personal information. Andrew, I can cancel your Registered Agent susbcription, as of the moment, your Registered Agent is the only susbcription that is active. Regarding the deletion of your account, As much as I want to assist you with this, we can only cater to subscription-related concerns. No need to worry, we have the Customer Care Department that can help you with your concern. I will refer you to the Customer Care Department for you to be further assisted. K Andrew, I have checked the site and it is still showing that LegalZoom is your Registered Agent. how can I upload confirmation documents to you? K It might take some time depending on the state for the Registered agent change to reflect on their system. I have the confirmation document here. K Andrew, as of the moment teh chnage is not reflecting yet, the change should reflect for us to cancel the subscription, You do not have to worry because you will no longer be charged for the susbcription since your Registered Agent susbcription is already set to nonrenew. please connect me with customer care department or your supervisor. thank you. K Andrew, our department handles the susbcriptions, the customer care department handles the cancelation of your LegalZoom account. May I know the reason why you want to speak to a supervisor? I would like to cancel the account. K Andrew, before I transfer you, can you send the document that you have to [email protected]? done now please transfer me. Please give me one moment as I will review the document. If the document will show proof of change, I will cancel your Registered Agent subscription before transferring you over. K Andrew, I have reviewed the document, let me cancel your Registered Agent susbcription, give me one moment please. Andrew, I have canceled your Registered Agent susbcription, you may check the status of your susbcription by clicking on the subscription tab on your LegalZoom account. K By the way, Starting 2024, the BOIR is required for many entities created in or registered to do business in the US. Would you like more information on how we can get you set up to have your Beneficial Ownership Information Report filed? no thanks, may I place have the customer care department. K Yes, before I transfer you to our CAre department, do you have any other questions for me today? no thank you K Thank you for choosing LegalZoom have a great day! Please stay while I transfer you over to the Customer Care Department. Thank you so much for choosing LegalZoom, this is Jhon. I\'m here to assist you with your concern today. please refund registered agent billing of 249.00 and delete all relevant personally identifiable information from your system to include any association with my business entity. J I\'m still checking on this refund Andrew, Kindly stay on line. It was just billed at the end of January. Are you saying that you cannot refund something that is less than a month in use? J Are you referring to the charge: RA Renewal - 1 year for $249.00 Using the card ending 1752 yes J I\'m still validating Andrew, Please stay on the line. J I appriciate your patience about this Andrew, Upon checking here on my end Andrew we can no longer process the refund for the Registered Agent Service because it is already beyond the timeframe from the original purchase. Validating what exactly do you have a supervisor I can speak with? J For transparency this link would help you about the refund policies :LZ Guarantee | LegalZoom thank you. I would like to speak with a supervisor please. I can connect you to the Team that\'s best equipped to assist you with resolving your issue. J Please stay on the line. And you are telling me, that took you 20 minutes to verify. I would like to speak with YOUR supervisor. This is the 5th time you have asked me to hold . J I want to be sure and precise Andrew, I apologize for the delay. Quite funny. Please get your supervisor without delay and provide me with your full name and employee identification number. you\'ve already burned 45 minutes of my time. how much more do you want me to commit to contacting your legal department? J Andrew, nothing to worry about I\'ll connect you to the right department. I asked for your supervisor. not another department I will ask for the final time. please connect me with your supervisor. I am now recording all of this. J It would be our escalation department that could give the best resolution for your concern. I am still waiting. and I promise you, the longer it takes. the more motivated I become. You guys have done a \"great\" job. 👎 J I apologize for the inconvenience Adrew, I humbly ask you to extend your patience. 4:49 PM PST Contact began at approximately 3:45PM PST Requested Supervisor 3 times to no avail. Agent left me on hold without followup response. signed back in at 4:53PM Agent does have a laissez faire attitude with regard to LZ human resources. Chat agent disconnected with me at 4:59pm pst J Jhon Active Our specialists are trained to help you with LegalZoom products and services. However, they cannot provide you legal advice as LegalZoom is not a law firm. What brings you here today? Other What product can we help you with today? LLC Great, thanks! What can we help you with today? I want to cancel or manage a subscription. Thanks! We\'re connecting you with one of our agents. K Thank you for choosing LegalZoom, my name is Karla, one of the subscription specialists, how may I help you? I have a new registered agent. I would like to cancel all subscriptions and delete all information related to my business Boaz Cybersecurity from your system. please wait for updated Agent information 100 N Howard ST STE R, Spokane WA 99201 United States Spokane County ​ K Hi Andrew! How are you? Washington Commercial Registered Agent LLC 100 N Howard ST STE R Spokane, WA 99201 [email protected] 3602529551 K To verify, you have updated your Regsitered Agent and want to cancel all your susbcriptions with LegalZoom, am I correct? That is CORRECT! hello? K Do you have a document that shows the change? yes one moment K I\'ll be glad to check your account to provide you with the best options to resolve your concern. Can you please give me some time to review and check your account? Is it ok if I access your LegalZoom online account for me to check your subscriptions? not interested at all. to save you some time. what email address should I send to, I cannot find how to upload document. Andrew, I was able to check the state\'s sit enad it shows that LegalZoom is still your Registered Agent. We can only cancel you susbcription with LegalZoom if the Registered Agent change info can be seen. K And I have checked your Registered Agent susbcription, as ogf the moment, it is set up to be non renewable, moving forward, you will no longer be charged for it. I would like you to delete all my info thanks/ Andrew, to verify, will you still keep your business open? Having a LegalZoom account is free, and you can access the documents thta you have filed with LegalZoom even if you do not have any active subscriptions through us. K Andrew, are we still connected? K This chat window will stay open as long as you need it to. Feel free to respond whenever you are ready to continue, and we will be here to assist. Our business hours are Mon-Fri 7 am - 9 pm CT, Sat & Sun 9 am - 6 pm. please check again, I just updated agent info at sos.wa.gov Designation of Agent/Statement of Change BUSINESS INFORMATION Business Name:BOAZ CYBERSECURITY L.L.C.UBI Number:604 711 640 Business Type:WA LIMITED LIABILITY COMPANYBusiness Status:ACTIVE Principal Office Street Address:2912 GALLEON CT NE, TACOMA, WA, 98422, UNITED STATESPrincipal Office Mailing Address:2912 GALLEON CT NE, TACOMA, WA, 98422, UNITED STATES Expiration Date:02/28/2025 Jurisdiction:UNITED STATES, WASHINGTON Formation/Registration Date:02/16/2021Period of Duration:PERPETUAL Inactive Date:Nature of Business:PROFESSIONAL, SCIENTIFIC & TECHNICAL SERVICES, ADMINISTRATION & BUSINESS SUPPORT SERVICES REGISTERED AGENT CONSENT To change your Registered Agent, please delete the current Registered Agent below. Registered Agent Consent (Check One): I am the Registered Agent. Use my Contact Information. I am not the Registered Agent. I declare under penalty of perjury that the WA Limited Liability Company has in its records a signed document containing the consent of the person or business named as registered agent to serve in that capacity. I understand the WA Limited Liability Company must keep the signed consent document in its records, and must produce the document on request. RCW 23.95.415 requires that all businesses in Washington State have a Registered Agent. Some of this information is prepopulated from information previously provided. Please make changes as necessary to provide accurate information. REGISTERED AGENT RCW 23.95.410 Agent Type: Individual Entity Office or Position Entity Name:* WASHINGTON COMMERCIAL REGISTERED AGENT LLC First Name: WASHINGTON COMMERCIAL Last Name: REGISTERED AGENT LLC Phone: 360-252-9551 Email:* [email protected] Confirm Email:* [email protected] Street Address I attest, under penalty of law, that I am a participant of the Address Confidentiality Program. Country:United States Address 1:* 100 N HOWARD ST Address 2: STE R Zip:* 99201 0508 City:* SPOKANE State:Washington Mailing Address Same as Street Address Country:United States Address 1:* 100 N HOWARD ST Address 2: STE R Zip:* 99201 0508 City:* SPOKANE State:Washington RETURN ADDRESS FOR THIS FILING Attention: ANDREW DAVIDSON Email: [email protected] Confirm Email: Country:* UNITED STATES Address 1:* 2912 GALLEON CT NE Address 2: HOME OFFICE Zip:* 98422 City:* TACOMA State:* WASHINGTON UPLOAD ADDITIONAL DOCUMENTS Do you have additional documents to upload? Yes No AUTHORIZED PERSON I am an authorized person. Person Type: Individual Entity First Name:* ANDREW Last Name:* DAVIDSON Entity Name:* BOAZ CYBERSECURITY LLC Title: CEO * This document is hereby executed under penalty of law and is to the best of my knowledge, true and correct. K Andrew, upon checking, your Registered Agent susbcription is set up for non rrenewal, once you susbcription will expire, you will not be charged for it anymore. Filed Secretary of State State of Washington Date Filed: 03/01/2024 Effective Date: 03/01/2024 UBI #: 604 711 640 Designation of Agent/Statement of Change BUSINESS INFORMATION Business Name: BOAZ CYBERSECURITY L.L.C. UBI Number: 604 711 640 Business Type: WA LIMITED LIABILITY COMPANY Business Status: ACTIVE Principal Office Street Address: 2912 GALLEON CT NE, TACOMA, WA, 98422, UNITED STATES Principal Office Mailing Address: 2912 GALLEON CT NE, TACOMA, WA, 98422, UNITED STATES Expiration Date: 02/28/2025 Jurisdiction: UNITED STATES, WASHINGTON Formation/Registration Date: 02/16/2021 Period of Duration: PERPETUAL Inactive Date: Nature of Business: PROFESSIONAL, SCIENTIFIC & TECHNICAL SERVICES, ADMINISTRATION & BUSINESS SUPPORT SERVICES REGISTERED AGENT CONSENT To change your Registered Agent, please delete the current Registered Agent below. Registered Agent Consent (Check One): I am the Registered Agent. Use my Contact Information. I am not the Registered Agent. I declare under penalty of perjury that the WA Limited Liability Company has in its records a signed document containing the consent of the person or business named as registered agent to serve in that capacity. I understand the WA Limited Liability Company must keep the signed consent document in its records, and must produce the document on request. RCW 23.95.415 requires that all businesses in Washington State have a Registered Agent. Some of this information is prepopulated from information previously provided. Please make changes as necessary to provide accurate information. This document is a public record. For more information visit www.sos.wa.gov/corps Work Order #: 2024030100159798 - 1 Received Date: 03/01/2024 Amount Received: $0.00 REGISTERED AGENT RCW 23.95.410 Registered Agent Name Street Address Mailing Address WASHINGTON COMMERCIAL REGISTERED AGENT LLC 100 N HOWARD ST, STE R, SPOKANE, WA, 99201-0508, USA 100 N HOWARD ST, STE R, SPOKANE, WA, 99201-0508, USA RETURN ADDRESS FOR THIS FILING Attention: ANDREW DAVIDSON Email: [email protected] Address: 2912 GALLEON CT NE, HOME OFFICE, TACOMA, WA, 98422, USA UPLOAD ADDITIONAL DOCUMENTS Do you have additional documents to upload? - No AUTHORIZED PERSON I am an authorized person. Person Type: ENTITY First Name: ANDREW Last Name: DAVIDSON Entity Name: BOAZ CYBERSECURITY LLC Title: CEO This document is hereby executed under penalty of law and is to the best of my knowledge, true and correct. K Andrew, upon checking, your Registered Agent susbcription is set up for non rrenewal, once you susbcription will expire, you will not be charged for it anymore. What I am asking for is a cancellation of all subscriptions and the deletion of any personal information. Andrew, I can cancel your Registered Agent susbcription, as of the moment, your Registered Agent is the only susbcription that is active. Regarding the deletion of your account, As much as I want to assist you with this, we can only cater to subscription-related concerns. No need to worry, we have the Customer Care Department that can help you with your concern. I will refer you to the Customer Care Department for you to be further assisted. K Andrew, I have checked the site and it is still showing that LegalZoom is your Registered Agent. how can I upload confirmation documents to you? K It might take some time depending on the state for the Registered agent change to reflect on their system. I have the confirmation document here. K Andrew, as of the moment teh chnage is not reflecting yet, the change should reflect for us to cancel the subscription, You do not have to worry because you will no longer be charged for the susbcription since your Registered Agent susbcription is already set to nonrenew. please connect me with customer care department or your supervisor. thank you. K Andrew, our department handles the susbcriptions, the customer care department handles the cancelation of your LegalZoom account. May I know the reason why you want to speak to a supervisor? I would like to cancel the account. K Andrew, before I transfer you, can you send the document that you have to [email protected]? done now please transfer me. Please give me one moment as I will review the document. If the document will show proof of change, I will cancel your Registered Agent subscription before transferring you over. K Andrew, I have reviewed the document, let me cancel your Registered Agent susbcription, give me one moment please. Andrew, I have canceled your Registered Agent susbcription, you may check the status of your susbcription by clicking on the subscription tab on your LegalZoom account. K By the way, Starting 2024, the BOIR is required for many entities created in or registered to do business in the US. Would you like more information on how we can get you set up to have your Beneficial Ownership Information Report filed? no thanks, may I place have the customer care department. K Yes, before I transfer you to our CAre department, do you have any other questions for me today? no thank you K Thank you for choosing LegalZoom have a great day! Please stay while I transfer you over to the Customer Care Department. Thank you so much for choosing LegalZoom, this is Jhon. I\'m here to assist you with your concern today. J Hello Andrew, how can I help? John first I would like to refer you to the history of this chat, which describes in detail the trouble I have been having with regard to cancelation of the legal zoom account and subscriptions. f Firstly, I have been charged $249 for a service that I do not need. I was told when I canceled Gsuite Business that would include everything but that was not the case. I would like a full refund and the deletion of any PII in your system. I would also like a confirmation of cancellation in writing. I requested several times with the last representative to do this and 45 minutes later I am still here. I apologize for this Andrew, Based on your previous chat, you would like to cancel all the subscriptions, delete all your personal and business information that we have here at LegalZoom, and refund for all the the charges. J Is that correct? yes please J To ensure the accuracy of the information I provide, I kindly request permission to access your MyLZ account. Would you mind if I do so? also if that wasn\'t clear. include any business entity info as well. Please go ahead. btw.. I spoke with an agent earlier this afternoon, who should be shown in your notes for this account. I requested cancellation and she refused. After we disconnected I saw that she initiated and order for something, which I immediately cancelled. Is this typical behavior for your representatives? J This is very unusual Andrew, While I verify all the subscriptions here on my end can you give me the order number that was placed so I can submit an investigation here on my end? I don\'t have that information ... I immediately cancelled it from the subscription field as I was logged in the whole time. the person is whoever shows up on the account before Karla who transferred me to you. J And I know you are beyond upset. I want to apologize again for this traumatizing experience, LegalZoom won\'t tolerate this and we will take a corrective action right away. thank you., J Thank you for waiting, I do confirm that you no longer have a subscription with us. here is the conversation tree ... What brings you here today? Other Profile image for Fin What product can we help you with today? LLC Profile image for Fin Great, thanks! What can we help you with today? I want to cancel or manage a subscription. Profile image for Fin Thanks! We\'re connecting you with one of our agents. K Thank you for choosing LegalZoom, my name is Karla, one of the subscription specialists, how may I help you? I have a new registered agent. I would like to cancel all subscriptions and delete all information related to my business Boaz Cybersecurity from your system. please wait for updated Agent information 100 N Howard ST STE R, Spokane WA 99201 United States Spokane County ​ K Hi Andrew! How are you? Washington Commercial Registered Agent LLC 100 N Howard ST STE R Spokane, WA 99201 [email protected] 3602529551 K To verify, you have updated your Regsitered Agent and want to cancel all your susbcriptions with LegalZoom, am I correct? That is CORRECT! hello? K Do you have a document that shows the change? yes one moment K I\'ll be glad to check your account to provide you with the best options to resolve your concern. Can you please give me some time to review and check your account? Is it ok if I access your LegalZoom online account for me to check your subscriptions? not interested at all. to save you some time. what email address should I send to, I cannot find how to upload document. Andrew, I was able to check the state\'s sit enad it shows that LegalZoom is still your Registered Agent. We can only cancel you susbcription with LegalZoom if the Registered Agent change info can be seen. K And I have checked your Registered Agent susbcription, as ogf the moment, it is set up to be non renewable, moving forward, you will no longer be charged for it. I would like you to delete all my info thanks/ Andrew, to verify, will you still keep your business open? Having a LegalZoom account is free, and you can access the documents thta you have filed with LegalZoom even if you do not have any active subscriptions through us. K Andrew, are we still connected? K This chat window will stay open as long as you need it to. Feel free to respond whenever you are ready to continue, and we will be here to assist. Our business hours are Mon-Fri 7 am - 9 pm CT, Sat & Sun 9 am - 6 pm. please check again, I just updated agent info at sos.wa.gov Designation of Agent/Statement of Change BUSINESS INFORMATION Business Name:BOAZ CYBERSECURITY L.L.C.UBI Number:604 711 640 Business Type:WA LIMITED LIABILITY COMPANYBusiness Status:ACTIVE Principal Office Street Address:2912 GALLEON CT NE, TACOMA, WA, 98422, UNITED STATESPrincipal Office Mailing Address:2912 GALLEON CT NE, TACOMA, WA, 98422, UNITED STATES Expiration Date:02/28/2025 Jurisdiction:UNITED STATES, WASHINGTON Formation/Registration Date:02/16/2021Period of Duration:PERPETUAL Inactive Date:Nature of Business:PROFESSIONAL, SCIENTIFIC & TECHNICAL SERVICES, ADMINISTRATION & BUSINESS SUPPORT SERVICES REGISTERED AGENT CONSENT To change your Registered Agent, please delete the current Registered Agent below. Registered Agent Consent (Check One): I am the Registered Agent. Use my Contact Information. I am not the Registered Agent. I declare under penalty of perjury that the WA Limited Liability Company has in its records a signed document containing the consent of the person or business named as registered agent to serve in that capacity. I understand the WA Limited Liability Company must keep the signed consent document in its records, and must produce the document on request. RCW 23.95.415 requires that all businesses in Washington State have a Registered Agent. Some of this information is prepopulated from information previously provided. Please make changes as necessary to provide accurate information. REGISTERED AGENT RCW 23.95.410 Agent Type: Individual Entity Office or Position Entity Name:* WASHINGTON COMMERCIAL REGISTERED AGENT LLC First Name: WASHINGTON COMMERCIAL Last Name: REGISTERED AGENT LLC Phone: 360-252-9551 Email:* [email protected] Confirm Email:* [email protected] Street Address I attest, under penalty of law, that I am a participant of the Address Confidentiality Program. Country:United States Address 1:* 100 N HOWARD ST Address 2: STE R Zip:* 99201 0508 City:* SPOKANE State:Washington Mailing Address Same as Street Address Country:United States Address 1:* 100 N HOWARD ST Address 2: STE R Zip:* 99201 0508 City:* SPOKANE State:Washington RETURN ADDRESS FOR THIS FILING Attention: ANDREW DAVIDSON Email: [email protected] Confirm Email: Country:* UNITED STATES Address 1:* 2912 GALLEON CT NE Address 2: HOME OFFICE Zip:* 98422 City:* TACOMA State:* WASHINGTON UPLOAD ADDITIONAL DOCUMENTS Do you have additional documents to upload? Yes No AUTHORIZED PERSON I am an authorized person. Person Type: Individual Entity First Name:* ANDREW Last Name:* DAVIDSON Entity Name:* BOAZ CYBERSECURITY LLC Title: CEO * This document is hereby executed under penalty of law and is to the best of my knowledge, true and correct. K Andrew, upon checking, your Registered Agent susbcription is set up for non rrenewal, once you susbcription will expire, you will not be charged for it anymore. Filed Secretary of State State of Washington Date Filed: 03/01/2024 Effective Date: 03/01/2024 UBI #: 604 711 640 Designation of Agent/Statement of Change BUSINESS INFORMATION Business Name: BOAZ CYBERSECURITY L.L.C. UBI Number: 604 711 640 Business Type: WA LIMITED LIABILITY COMPANY Business Status: ACTIVE Principal Office Street Address: 2912 GALLEON CT NE, TACOMA, WA, 98422, UNITED STATES Principal Office Mailing Address: 2912 GALLEON CT NE, TACOMA, WA, 98422, UNITED STATES Expiration Date: 02/28/2025 Jurisdiction: UNITED STATES, WASHINGTON Formation/Registration Date: 02/16/2021 Period of Duration: PERPETUAL Inactive Date: Nature of Business: PROFESSIONAL, SCIENTIFIC & TECHNICAL SERVICES, ADMINISTRATION & BUSINESS SUPPORT SERVICES REGISTERED AGENT CONSENT To change your Registered Agent, please delete the current Registered Agent below. *All the above is my contact with 3-4 representatives at legal zoom that led to disconnections and a refusal to connect with supervisors.