Do you think Lowe’s Home Centers is not playing fair? You have rights under the law and we can help you at no cost to you. UDAAP is an acronym representing laws that prohibit Unfair, Deceptive, or Abusive Acts or Practices in the context of trade or business.
THE BEST PART IS…
If Lowe’s Home Centers violated the law, you may be entitled to money damages and Lowe’s Home Centers will pay our fees and costs. You won’t owe us a dime for our services. Plus, some of our clients also receive debt relief and cleaned-up credit reports. You have nothing to lose! Call us today at 312-300-5996 for a free consultation.
What is Lowe’s Home Centers?
Lowe’s Home Centers specializes in building materials. It is a part of Lowe’s Companies, Inc that was founded in 1921. Lowe’s Home Centers is one of Lowe’s Companies, Inc’s businesses found in over 2,200 home improvement stores.
Lowe’s Companies, Inc has over 300,000 associates in the US and Canada with over 200 million weekly consumers. In 2020, the company reported over $90 billion in sales.
Lowe’s Home Centers Address, Phone Number, and Contact Information
Headquarters
1000 Lowe’s Blvd
Mooresville, NC 28117
https://www.lowes.com/
+1 800-445-6937
Monday – Sunday 8:30 am – 6:30 pm (ET)
Predatory Billing
Per the complaints, consumers had a problem with Lowe’s billing management. According to one account, a consumer settled a debt with Lowe’s for which the company promised to clear the debtor’s balance. However, Lowe’s has reportedly kept harassing the consumer for payments despite the settlement.
Faulty Products
Aside from Lowe’s problematic accounts management, consumers also reported receiving faulty products from the company. These included countertops with cracks, problematic home electronics, and others with manufacturing defects. These issues affected consumers adversely, most of whom had to go through rigorous steps to claim their refunds and warranties.
Installation Issues
Another crucial complaint against Lowe’s is with the company’s installation experts. According to the reports, some of the issues consumers experienced with their products resulted from imprecise installation. This negligence resulted in products not working as intended or breaking after a while of usage.
Poor Customer Service
On top of the above issues, Lowe’s Home Centers’ customers also lamented about the company’s lousy customer relations. Consumers reported having to wait on hold for lengthy periods, being left with their issues unresolved, and failing to connect with representatives timely. This has caused serious strains especially with products requiring immediate attention i.e. merchandise with expiring warranties and those posing hazards to safety.
Unfortunately, these complaints are just the beginning for Lowe’s Home Centers. The company’s customers are left wondering what options they have regarding their consumer rights.
We Fix Complaints When Customer Service Won’t
Has Lowe’s Home Centers used misleading sales tactics? Have you received poor service? Do you have complaints with billing? Do you want customer service at Lowe’s Home Centers to listen?
A lot of Lowe’s Home Centers Corporation customers aren’t happy with their service and the Better Business Bureau lists 9,374 customer complaints against the company in the past three years, including complaints for billing and collections practices, problems with a service/product, advertising and sales, among others.
If your complaints haven’t been heard, we can help. At America’s Consumer Lawyer we help customers who have been mistreated by big companies–much like Lowe’s Home Centers–and we turn your complaints into resolutions!
We’ll not only file your legal demands with Lowe’s Home Centers, we’ll negotiate with the company. If your claim isn’t resolved through these negotiations, we’ll work through the legal process that is outlined in your Lowe’s Home Centers contract, which is typically arbitration.
America’s Consumer Lawyer gets results–including zero balances, refunds, and other compensation.
Here’s How to Make Big Companies Listen
It can be frustrating when you rely on a service and don’t get the results you’ve paid for. Big companies make mistakes every day and not only is it their fault, but it can also cost you money, time, and leave you with big headaches.
Have you tried calling Lowe’s Home Centers to address an issue, only to be told that the representative has no authority to do so? Or maybe you’ve tried talking to someone higher up in the company, only to be ignored, dismissed, or they take too long, continuing to waste your precious time. Maybe you’ve sent an email to the company which only resulted in a prefabricated response or they never follow through with what they’ve promised.
When you’re limited in your choices for service providers or you’re locked into a contract, what can you do?
Fortunately, you do have options.
Use Arbitration to Settle Your Complaint
Most companies like Lowe’s Home Centers have an arbitration clause in their contracts to prevent being taken to court for traditional litigation. This is actually an advantage for the consumer. When you request an arbitration hearing, an independent third-party (the arbitrator) with knowledge of the type of situation involved will listen to the facts from both sides and make an impartial, binding decision. Lowe’s Home Centers will have to do a lot of work and there is no guarantee that they will have a successful outcome.
Arbitration is Fast, Inexpensive, and Private
Arbitration with Lowe’s Home Centers is conducted through the American Arbitration Association (AAA). According to the AAA Consumer Due Process Protocol, arbitration through AAA will comply with their Statement of Principles, which includes:
- The process is fundamentally fair – All parties are entitled to qualified, competent, impartial arbitrators who will conduct a fair hearing.
- You get access to all relevant information – This includes reasonable costs, confidentiality, reasonable time limits, and meeting times and/or locations that are agreeable to both parties.
- Transparency – AAA provides clear arbitration agreements and the ability for each side to hire their own representation.
- Just process – Arbitration allows the arbitrator to award the same relief as traditional litigation in a binding decision.
- Alternative to arbitration – Mediation and the ability to take the case to small claims court should be available in some cases.
Arbitration Gives you Control and Leverage
When Lowe’s Home Centers is alerted that you plan to pursue arbitration, they know it will cost them money out of pocket. Not only do they run the risk of losing the case, but they will also pay for their mistake(s) and the arbitration itself. This gives you more leverage with your demands.
If Lowe’s Home Centers doesn’t meet those demands and you have a real complaint, America’s Consumer Lawyer can help by representing you in arbitration where you will get a fair, just, and transparent hearing.
Control and Leverage Triggers Faster Settlements
Large companies like Lowe’s Home Centers don’t like the uncertainty and loss of control that comes with arbitration. Not only do they lose the advantage in the situation, but you’re also on equal footing with them in the eyes of arbitration.
The first step in taking on Lowe’s Home Centers is to formally raise your complaint. The lawyers at America’s Consumer Lawyer can help you to do so. We will send a letter of demands to the corporate offices of Lowe’s Home Centers, letting them know that you’re ready to begin arbitration if a satisfactory resolution is not achieved. Typically, this is 30 days, but it will depend on your specific contract with Lowe’s Home Centers.
Approximately 50% of cases will settle before proceeding to an arbitration hearing during this time. However, if Lowe’s Home Centers doesn’t offer a reasonable settlement within the appropriate time frame, the next step would be filing a case with AAA. America’s Consumer Lawyer will not only put together the necessary paperwork for arbitration, but we will also help you take the next steps in the arbitration process.
UDAAP and Arbitration
UDAAP is an acronym representing laws that prohibit Unfair, Deceptive, or Abusive Acts or Practices in the context of trade or business. This includes misrepresentation, deception, false advertising, or false promises. These laws emerged following the Dodd-Frank Wall Street Reform and Consumer Protection Act that was enacted in response to the 2008 financial crisis. The ultimate goal with these laws is geared towards protecting consumers involved in financial transactions, educating consumers on their rights, and allowing them access to information and resources to best inform their decisions.
UDAAP laws are regulated by two organizations, the Consumer Financial Protection Bureau (CFPB) and the Federal Trade Commission (FTC). The FTC expanded the initial UDAAP laws in 2004 to include unfair and deceptive acts and practices. Some standards for unfairness, in particular, include if it causes or is likely to cause substantial injury to consumers, the injury is not reasonably avoidable by consumers, and the injury is not outweighed by countervailing benefits to consumers or to competition.
Every state has UDAAP laws, which can vary widely. However, the lawyers at America’s Consumer Lawyer understand these laws and can use them to get compensation for deceptive practices, representing consumers throughout the country in cases of arbitration at no cost to them. The company will not only pay the consumer, but they will also pay my fees as well. The consumer will never pay me a cent.
If you’re dealing with an issue with Lowe’s Home Centers, you might try filing a complaint with the BBB or the customer service team with Lowe’s Home Centers. Unfortunately, these avenues won’t always lead to a successful resolution for you, the customer. Instead, you may want to consider an experienced arbitration lawyer to take on your case.
Arbitration is a very useful tool for resolving disputes, and America’s Consumer Lawyer can help. With our expert guidance, we bring the big companies to the table and provide the support needed to get your bills corrected, credit reports fixed, improper fees refunded, and more. Let us pick up the sword for you; you have nothing to lose.
How Do I File a Complaint Against Lowe’s Home Centers?
We will use your state’s UDAAP law to file a complaint in Arbitration on your behalf at no cost to you. UDAAP laws include misrepresentation, deception, false advertising, or false promises. Under your state’s UDAAP law, you are likely entitled to money damages for your actual damages. Plus, the other side will pay our fees and costs. You will not pay us a penny. These laws emerged following the Dodd-Frank Wall Street Reform and Consumer Protection Act that was enacted in response to the 2008 financial crisis. The ultimate goal with these laws is geared towards protecting consumers involved in financial transactions, educating consumers on their rights, and allowing them access to information and resources to best inform their decisions.
People, First
We are proud to serve consumers in arbitration cases. We see you as a person, not just a client – and that makes us better at the work we do. We listen. We learn your story. And, as we help you get the money you deserve, we go above and beyond in a way most law firms never could and never would. Because we’re not just lawyers. And you’re not just a client. We’re friends, neighbors, family. We’re all people and here at America’s Consumer Lawyer, we put People, First.
Share Your Complaints Below Against Lowe’s Home Centers
We encourage you to post your complaints about Lowe’s Home Centers. Sharing your complaints against this big company can help other consumers understand what to do when they have problems with this company. Sharing your experience may help someone else!
Submitted Comments
Ordered kitchen cabinets in October 2024 - kitchen still not finished as of March 12 . Lowe’s now refuses to complete the installation after being delayed proper product which made my kitchen totally not useable for a minimum of 8 months .
We purchased Allen and Roth tile 1200 square feet )planks pesocola brown ) by phone thru a lowes store employee Nov 2025 and lowes shipped the tiles to our home . we recently had our contractor start to install the tiles and when he had installed approximately 600 square feet he saw that the next pallet had different lot colors then the first pallet we had installed F48 and the second pallet was M50 and there was a extremely noticeable difference in color . We stopped the installation and contacted Lowe’s we spoke to the associate that took the order over the phone and came to the store to talk with the 2 different assistant managers we were told there is no more F48 lot color for our Pensacola brown tile . They told us they would not reimburse us for the labor to remove the tile that they no longer have in stock and that it was our problem for not noticing the different lot numbers . We are senior citizens and feel we have no recourse of action against a big corporation like lowes
Lowes has dragged our kitchen installation out for over 4 months now leaving us without a kitchen to properly cook and clean.. we have to wash dishes in our bathtub.. we have medically compromised people in the household.. they costed us time off of work for installers that never showed up after they fired the initial installer one day before install after demolition had already been completed. We have had to spend alot eating out on top of the complete inconvenience of trying to cook at home with no kitchen.. now sink to properly wash. Asked about accommodations and they just keep saying it\'s noted. I want to know what our rights are in this situation. Should we take them into Arbitration if they don\'t remedy and make up for all this?
It took 6 months to install a water filtation system. Created an open trench in the yard (hazard) in the yard for two weeks. Cut off my sprinklers for two weeks.
Lowes is absolutely the bottom of the barrel. Basically stole $35,000 from me for a \"kitchen remodel\". 10 months later and these IDIOTS cant even install a sink. Garbage all the way up to and including the CEO. Fraud at its finest.
The countertops were installed 10 weeks after the cabinets were installed. The installers arrived and cut the quartz countertop on my patio and left the door open. My house is full of silica dust. Suspended microparticle readings are 4700 per cubic foot. OSHA considers anything over 25 microparticles per cubic foot hazardous.
It has been over two months since I put in a claim to have the room cleaned and the patio cleaned. (I have photos).
Can I sue for loss of use of my 20x30 recreation room? The other area is aired out every day, but we\'re still coughing. The store that we contracted for the work is in one county, but the corporate office is in another county. In which county do I file? Can I sue for loss of use of my 20x30 recreation room plus cost of cleaning? Lowe\'s has not responded to requests for the company to clean up the mess. It won\'t even respond the a complaint filed through the NCDoJ Consumer Protection. This ordeal has stretched out for four months with no resolution in sight. I am collecting quotes for cleaning. Can I sue for loss of use of the recreation room PLUS temporary (ten weeks) loss plus of use of
I am filling an arbitration against Lowes at JAMS and Lowes has savvy delaying tactics, but they will ultimately lose. I need help going forward with the hearing. Thank you
I signed the contract for my kitchen remodel in 8/2022, which also included new cabinets in 3 bathrooms. I am still not done.
We bought a home with windows installed by Lowe\'s. They keep changing the narrative from it was only a quote, to a canceled sale, to saying another company installed then. Once shown all their claims are not true, they fell back on warranty. It is a Latent Defect that caused structural, mold and fungal contamination. The amount of evidence is staggering.
Lowe\'s no longer installs decks as of 6 months ago in Chantilly VA. This installer used workers who made poor concrete pours, broke my siding trim, did not put up dark brown privacy panel per the contract it was to be almond to match handrail and my fence and left wiring uncovered. The Rain escape is not complete and the concrete is cracking, chipping and flaking.
I have wrote all the incidents down since they have happened. There has been no corrective action. They have singled me out and I feel like I have a target on my back. I feel like my rapid promotion has created jealousy and I fear going to work it has affected my attendance and caused physical, mental and emotional distress.
Been dealing with multiple harassment scenarios at work and now it\'s becoming defamation of character. I was diagnosed with diverticulitis and have flare ups pretty commonly. I use the bathroom a lot. People are spreading rumors about me saying I\'m going to the bathroom to do drugs. Also facing retaliation outside of work. Someone dumped used motor oil all over the bed of my truck, other associates give me the finger outside of work. Im scared of what they might try to do next. All of this harassment is affecting my work attendance and performance and my mental health as well. I have requested HR to tell me what corrective actions have been done to stop this. The other day someone called me a faggot under his breath and management just says he says things to himself. Which is totally wrong. I feel I\'m being singled out by my employer due to filing these to HR. Also my previous employer defaming my character. The harassment is only getting worse. I fear going to work for what problem may arise everyday. Also the increased oversight I have received since filing these reports has gone up.
Remodeled kitchen through Lowes, they built the kitchen and ordered cabinets based off of incorrect measurements that they took causing delays and additional issues. In our contract the estimated finish date was June 2022, but the project was not completed until June 2023. We have emails with Lowes documenting their numerous mistakes which continually delayed the project. My wife become pregnant and we had our child before this project could be completed. Once the project was finally completed, a year later, they offered us $2,300 in compensation which we felt was ridiculously low and unacceptable. Hopefully this is something you can work with and looking forward to hearing back from you.
Lowe\'s Pro Supply billing issues, delivery issues, customer service issues etc.
I entered into a contract with Lowe\'s 4/20/2023 for a fence installation project. Contract states if there are disagreements, arbitration will be used to settle disputes. The contract was for installation of 88\' fencing and repairing an 8\' section. Fence installer damaged fencing, failed to complete work and refuses to fix/finish work and installed 80\' of fencing in wrong location. Lowe\'s can not find another installer so is offering me credit for 8\' of fencing not installed and 10% discount on purchase price but this will cancel the 1 year warranty on the purchase. This offer is unacceptable. It\'s time to get help.
I contracted with Lowes in October 2022 to install One Door and Two Windows. Lowes/Synchrony Bank representative (Adult Clinton) signed 36 month 0% APR contract on 10/28. Before the actual work done or any appointment made Synchrony bank posted payment of $9,117 ( The whole project cost) . The actual work was don’t in January 2023 and I was charged everything 2 months ago. I was charged the whole amount instead of 9117$/36. I called Customer service multiple time explained this. Finally they returned check of 8863.64 in month of March since they realized the mistake that I was supported to charge only 253.25 instead of 9117$. I also asked them to remove interest since I was paying 254 monthly. They did it and again I see the interest charged. I called them multiple times did chat as well as send email to correct the issue. However, I been charged huge interest rate and no one is resolving this issue. This is mental torture and waste of time. They are abusing the power since the payment is set directly to my bank account.
Hi there. I have a $40,000 fence install with Lowe\'s. It has been a debacle from the start. They were paid three months ago and the fence is currently half built. The installer himself is great, but not all of the material has arrived yet and Lowe\'s has been effectively non-communicative throughout the process. My old fence was removed just to find not all material was there, and I went more than two weeks with no fence, and pissed off neighbors with dogs, before they got much of the material there, but not all. I\'ve told them that if I don\'t have some resolution by middle of next week I\'m going to ask American Express to refund the $40k and I\'m going to commence arbitration.
In May 2021, I signed a contract with Lowes, total value $16,067.94, in part for the installation of 180 feet of wood privacy fence comprised of 1\"x6\"x6\' treated wood pickets at a secondary property I own in State College, PA. I was not offered nor did I receive a \"Merchandise and Installation Summary\" other than the Contract summary. In April 2023, planning another fence project, I measured the pickets installed and discovered they were not the ones defined in my Contract. My requests for the materials goods order documentation were denied by Installation Services and Customer Relations representatives, although I did receive verbal confirmation that 400 of the 5/8\"x 5 1/2\"x6\" pickets were listed as ordered and supplied by Lowes to the installer. Installation Service and Customer Service representatives also confirmed that the pickets listed on my Contract were, in fact, the 1\"x6\"x6\' pickets. William Royal of Executive Customer Services at Lowes, on May 1, 2023, emailed me an \"Order Management Details\" clearly documenting that the posts and rails ordered for my fence were of the specified nominal sizes stated in the Contract, yet the Pickets were clearly of a lesser nominal size to those specified in the Contract.
Lowes clearly offers two uniquely separate products, Model 635538 (1\"x6\"x6\', matching my Contracted picket description) and Model 635548 (5/8\"x5 1/2\"x6\', The ones Lowes ordered and supplied for my fence installation).Specifications listed on Lowes\' own website for these pickets clearly states they are of different actual and nominal thicknesses (0.75\" for the 1\"x6\"x6\'Contracted pickets vs. 0.625\" for the 5/8\"x5 1/2\"x6\'pickets Lowes provided). Mr. Royal further stated the pickets only differed in \"wood quality\" not actual size. He then asked if I had painted my fence (as is typically done with the lower paint grade pickets Lowes installed). I informed him I never had any intention of painting my fence, again, fully expecting the better quality 1\"x6\"x6\' pickets were being installed. Mr. Royal again stated that the pickets ordered/provided were those specified in my Contract and he was sorry that I thought that Lowes was attempting to defraud me. I informed Mr. Royal that I disagreed with his assessment based on the factual information provided in my Contract and Lowes Order Management Details. There is a very clear, documented discrepancy between the Goods contracted and the inferior Goods provided at the clearly stated total Contract price.
Originally, I had only asked to be reimbursed by Lowes with a Store Credit for the materials cost differential of ($4.98- $2.19) =$2.76/picket for 400 pickets = $1116 + tax = $1183. My thought was the person ordering the material goods had mistakenly recorded the incorrect Model number on the order form. This request was denied by Lowes through Mr. Royal. Mr. Royal also made clear to me that the smaller pickets were intentionally ordered and met Lowes\' Contract obligation. In response, I filed formal complaints with the Better Business Bureau and the consumer protection division of the Pennsylvania Attorneys General Office. After further research on Consumer law, I believe Lowes is in violation of 73 P.S. §§201-1 - 201-9.2 PENNSYLVANIA UNFAIR TRADE PRACTICES AND CONSUMER PROTECTION LAW. Lowes knowingly and intentionally substituted inferior goods without Consumer knowledge or consent at the same Contracted cost to the Consumer.
I am now escalating my requested \"Amount of Money in the Dispute\" to include the cost of 400 new pickets of the correct Contracted size and quality specification, and the cost of labor and additional materials needed to remove the incorrect materials and install the correct fencing materials as specified in the original Contract. I currently soliciting written estimates from other local fencing installers to provide a basis for this request. Per my Contract I am seeking Arbitration with Lowes.
Lowes destroyed my kitchen and abandoned the project. Lowes Destroyed my kitchen so that Kitchen cabinets can not be installed. Lowes left my home in unsanitary, unsafe conditions. I was trying to sue them in Circuit Court but was told I was required to go to Arbitration first. I\'m trying to schedule the arbitration that Lowes is requiring, but I\'m not sure how to contact them. Can someone assist me with this process? Thank you. Denise Battiste
