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Do you think MetaBank is not playing fair? You have rights under the law and we can help you at no cost to you. UDAAP is an acronym representing laws that prohibit Unfair, Deceptive, or Abusive Acts or Practices in the context of trade or business.


If MetaBank violated the law, you may be entitled to money damages and MetaBank will pay our fees and costs. You won’t owe us a dime for our services. Plus, some of our clients also receive debt relief and cleaned-up credit reports. You have nothing to lose! Call us today at 312-300-5996 for a free consultation.

What is MetaBank?

MetaBank is a member of the Federal Deposit Insurance Corporation (FDIC). The bank’s community banking division is operating in Iowa and South Dakota. MetaBank issues prepaid cards, tax services, and national and consumer lending. 

MetaBank bank is a subsidiary of Meta Financial Group, Inc.  Meta Financial Group, Inc was founded in 1954. Meta Financial Group, Inc was named one of Fortune’s 100 Fastest Growing Companies. 

MetaBank’s Address, Phone Number, and Contact Information

Corporate Office
5501 S Broadband Lane
Sioux Falls, SD 57108 

+1 605-275-9555
Monday – Friday: 8 am – 5 pm
Saturday & Sunday: Closed

Fraudulent Activity 

A top concern for many of MetaBank’s consumers involves fraudulent activity in their accounts. Complaints detailed having their salaries taken all at once while others reported getting charged in increments. Some have also had their accounts frozen for fraudulent activity with no clear timeline or instructions to reopen. 

Delayed Refund Mailing 

Many individuals have filed complaints against MetaBank for delays in issuing their tax refunds from the IRS. According to the complainants, they were neither informed about their refunds nor issued the money. One complainant reported getting in touch with the IRS and being informed that their refund was issued in January and it was April by the time they knew of it. 

Dismal Customer Service

MetaBank’s customer representatives have reportedly been unhelpful, and, in other scenarios, have made their issues worse. On one of the customer’s tales, the consumer recounted being locked out of their account after requesting to have their password reset. This resulted even with the intervention of a manager.

Unfortunately, fraud, delayed tax refunds, and lousy customer relation complaints are just the beginning for MetaBank.The bank’s customers are left wondering what options they have regarding their consumer rights.

We Fix Complaints When Customer Service Won’t

Has MetaBank used misleading sales tactics? Have you received poor service? Do you have complaints with billing? Do you want customer service at MetaBank to listen?

A lot of MetaBank Corporation customers aren’t happy with their service and the Better Business Bureau lists 594 customer complaints against the company in the past three years, including complaints for billing and collections practices, problems with a service/product, advertising and sales, among others.  

If your complaints haven’t been heard, we can help. At Mike Agruss Law we help customers who have been mistreated by big companies–much like MetaBank–and we turn your complaints into resolutions!

We’ll not only file your legal demands with MetaBank, we’ll negotiate with the company. If your claim isn’t resolved through these negotiations, we’ll work through the legal process that is outlined in your MetaBank contract, which is typically arbitration. 

Mike Agruss Law gets results–including zero balances, refunds, and other compensation. 

Here’s How to Make Big Companies Listen

It can be frustrating when you rely on a service and don’t get the results you’ve paid for. Big companies make mistakes every day and not only is it their fault, but it can also cost you money, time, and leave you with big headaches. 

Have you tried calling MetaBank to address an issue, only to be told that the representative has no authority to do so? Or maybe you’ve tried talking to someone higher up in the company, only to be ignored, dismissed, or they take too long, continuing to waste your precious time. Maybe you’ve sent an email to the company which only resulted in a prefabricated response or they never follow through with what they’ve promised. 

When you’re limited in your choices for service providers or you’re locked into a contract, what can you do?

Fortunately, you do have options. 

Use Arbitration to Settle Your Complaint

Most companies like MetaBank have an arbitration clause in their contracts to prevent being taken to court for traditional litigation. This is actually an advantage for the consumer. When you request an arbitration hearing, an independent third-party (the arbitrator) with knowledge of the type of situation involved will listen to the facts from both sides and make an impartial, binding decision. MetaBank will have to do a lot of work and there is no guarantee that they will have a successful outcome. 

Arbitration is Fast, Inexpensive, and Private

Arbitration with MetaBank is conducted through the American Arbitration Association (AAA). According to the AAA Consumer Due Process Protocol, arbitration through AAA will comply with their Statement of Principles, which includes:

  • The process is fundamentally fair – All parties are entitled to qualified, competent, impartial arbitrators who will conduct a fair hearing.
  • You get access to all relevant information – This includes reasonable costs, confidentiality, reasonable time limits, and meeting times and/or locations that are agreeable to both parties.
  • Transparency – AAA provides clear arbitration agreements and the ability for each side to hire their own representation.
  • Just process – Arbitration allows the arbitrator to award the same relief as traditional litigation in a binding decision. 
  • Alternative to arbitration – Mediation and the ability to take the case to small claims court should be available in some cases.

Arbitration Gives you Control and Leverage

When MetaBank is alerted that you plan to pursue arbitration, they know it will cost them money out of pocket. Not only do they run the risk of losing the case, but they will also pay for their mistake(s) and the arbitration itself. This gives you more leverage with your demands. 

If MetaBank doesn’t meet those demands and you have a real complaint, Mike Agruss Law can help by representing you in arbitration where you will get a fair, just, and transparent hearing.

Control and Leverage Triggers Faster Settlements

Large companies like MetaBank don’t like the uncertainty and loss of control that comes with arbitration. Not only do they lose the advantage in the situation, but you’re also on equal footing with them in the eyes of arbitration. 

The first step in taking on MetaBank is to formally raise your complaint. The lawyers at Mike Agruss Law can help you to do so. We will send a letter of demands to the corporate offices of MetaBank, letting them know that you’re ready to begin arbitration if a satisfactory resolution is not achieved. Typically, this is 30 days, but it will depend on your specific contract with MetaBank. 

Approximately 50% of cases will settle before proceeding to an arbitration hearing during this time. However, if MetaBank doesn’t offer a reasonable settlement within the appropriate time frame, the next step would be filing a case with AAA. Mike Agruss Law will not only put together the necessary paperwork for arbitration, but we will also help you take the next steps in the arbitration process. 

UDAAP and Arbitration

UDAAP is an acronym representing laws that prohibit Unfair, Deceptive, or Abusive Acts or Practices in the context of trade or business. This includes misrepresentation, deception, false advertising, or false promises. These laws emerged following the Dodd-Frank Wall Street Reform and Consumer Protection Act that was enacted in response to the 2008 financial crisis. The ultimate goal with these laws is geared towards protecting consumers involved in financial transactions, educating consumers on their rights, and allowing them access to information and resources to best inform their decisions.

UDAAP laws are regulated by two organizations, the Consumer Financial Protection Bureau (CFPB) and the Federal Trade Commission (FTC). The FTC expanded the initial UDAAP laws in 2004 to include unfair and deceptive acts and practices. Some standards for unfairness, in particular, include if it causes or is likely to cause substantial injury to consumers, the injury is not reasonably avoidable by consumers, and the injury is not outweighed by countervailing benefits to consumers or to competition.

Every state has UDAAP laws, which can vary widely. However, the lawyers at Mike Agruss Law understand these laws and can use them to get compensation for deceptive practices, representing consumers throughout the country in cases of arbitration at no cost to them. The company will not only pay the consumer, but they will also pay my fees as well. The consumer will never pay me a cent.

If you’re dealing with an issue with MetaBank, you might try filing a complaint with the BBB or the customer service team with MetaBank. Unfortunately, these avenues won’t always lead to a successful resolution for you, the customer. Instead, you may want to consider an experienced arbitration lawyer to take on your case. 

Arbitration is a very useful tool for resolving disputes, and Mike Agruss Law can help. With our expert guidance, we bring the big companies to the table and provide the support needed to get your bills corrected, credit reports fixed, improper fees refunded, and more. Let us pick up the sword for you; you have nothing to lose.

How Do I File a Complaint Against MetaBank?

We will use your state’s UDAAP law to file a complaint in Arbitration on your behalf at no cost to you. UDAAP laws include misrepresentation, deception, false advertising, or false promises. Under your state’s UDAAP law, you are likely entitled to money damages for your actual damages.  Plus, the other side will pay our fees and costs.  You will not pay us a penny.  These laws emerged following the Dodd-Frank Wall Street Reform and Consumer Protection Act that was enacted in response to the 2008 financial crisis. The ultimate goal with these laws is geared towards protecting consumers involved in financial transactions, educating consumers on their rights, and allowing them access to information and resources to best inform their decisions.

People, First

We are proud to serve consumers in arbitration cases. We see you as a person, not just a client – and that makes us better at the work we do. We listen. We learn your story. And, as we help you get the money you deserve, we go above and beyond in a way most law firms never could and never would. Because we’re not just lawyers. And you’re not just a client. We’re friends, neighbors, family. We’re all people and here at Mike Agruss Law, we put People, First.

Share Your Complaints Below Against MetaBank

We encourage you to post your complaints about MetaBank. Sharing your complaints against this big company can help other consumers understand what to do when they have problems with this company. Sharing your experience may help someone else!

We are listening

We will respond to you at lightning speed. All of your information will be kept confidential.

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Submitted Comments

3 weeks ago
I am having this issue wit meta bank and the SSA. Someone is pocketing my SSI payments for supplement Social security income. But giving me my SSA payment for RSDI pamyments for Rtirement survivor. I am in need of help tracking down who at the Social security administration is keeping my money or who at the bank is doing it seeing as they want investigate where my SSI payment is going to.
1 month ago
Unauthorized charges bocus of course stopped my card for the second time make me wait 21 days for new card again and said fraudulent charges of my money will not be returned they lie scam make fraudulent so fraudulent charges on card and blame me
3 months ago
My Federal tax return was deposited into my Meta Bank pre paid debit card account to suddenly sayed -17,084 an they keep telling u they don\'t know what happened I they are not responsible try getting into your account app when they know they are blocking me from my account so I can access it now when I do get access to my account approximately 4 months later after frustrating keep sending in my ID proof of residency an all other bull crap I get a access to my account being wiped clean no transaction no deposit no NOTHING they basically erased all of everything like I never used my card before how does this happen they need to be held accountable me as a single mother an my five kids lost everything I worked hard for my kids they deserve better I lost my home an car because of them the stress an frustration they caused we where homeless for almost a year to get back on my feet because of Meta Bank stealing my refund