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Do you think DriveTime is not playing fair? You have rights under the law and we can help you at no cost to you. UDAAP is an acronym representing laws that prohibit Unfair, Deceptive, or Abusive Acts or Practices in the context of trade or business.


If DriveTime violated the law, you may be entitled to money damages and DriveTime will pay our fees and costs. You won’t owe us a dime for our services. Plus, some of our clients also receive debt relief and cleaned-up credit reports. You have nothing to lose! Call us today at 312-300-5996 for a free consultation.

What is DriveTime?

DriveTime offers in-house financing across 126 dealership locations across the country. The company claims to have 9,839 available vehicles online per its website. DriveTime was established in 2002 and now runs as the largest private used cars finance company. 

DriveTime has served over 4 million clients and 15 inspection centers in the country. Its vehicle inventory includes cars, SUVs, trucks, and vans. The dealership has been sourcing more than 200 vehicle makes and models. 

DriveTime Address, Phone Number, and Contact Information

Dealership Location
4020 E. Indian School Rd.
Phoenix, AZ 85018 

+1 888-418-1212
Hours unlisted

Issue-Riddled Vehicles 

Rust and broken parts are just a few of the mechanical issues with DriveTime’s vehicles. According to accounts, the company sold vehicles with pre-existing issues. Many of the complainants had to fight tooth and nail with DriveTime to get the issues repaired only to be met with blame and rejection. 

Extortionate Price Tags

Clients using DriveTime’s services expected friendlier prices for used vehicles. However, this wasn’t the case for many of its clients, some of whom weren’t informed of their vehicle charges. Others were flat-out lied to; DriveTime quoted different prices before signing and told another after the deal closed. 

Useless Warranty 

Related to the defective cars, DriveTime has made customers pay for warranties that didn’t cover issues their vehicles had, even car troubles that started before the purchase. Clients had essentially been paying for defective vehicles with zero protection. 

Unhelpful Customer Service

DriveTime has provided dismal service to its clients. According to complaints, the company didn’t disclose prices properly and were difficult to deal with when it came to repairs that should’ve been under warranty. DriveTime left its clients paying out-of-pocket for tune-ups and replacements shadily.

Unfortunately, defective cars, exorbitant prices, useless warranty, and poor customer complaints service are just the beginning for DriveTime. The company’s customers are left wondering what options they have regarding their consumer rights.

We Fix Complaints When Customer Service Won’t

Has DriveTime used misleading sales tactics? Have you received poor service? Do you have complaints with billing? Do you want customer service at DriveTime to listen?

A lot of DriveTime Corporation customers aren’t happy with their service and the Better Business Bureau lists 364 customer complaints against the company in the past three years, including complaints for billing and collections practices, problems with a service/product, advertising and sales, among others.  

If your complaints haven’t been heard, we can help. At Mike Agruss Law we help customers who have been mistreated by big companies–much like DriveTime–and we turn your complaints into resolutions!

We’ll not only file your legal demands with DriveTime, we’ll negotiate with the company. If your claim isn’t resolved through these negotiations, we’ll work through the legal process that is outlined in your DriveTime contract, which is typically arbitration. 

Mike Agruss Law gets results–including zero balances, refunds, and other compensation. 

Here’s How to Make Big Companies Listen

It can be frustrating when you rely on a service and don’t get the results you’ve paid for. Big companies make mistakes every day and not only is it their fault, but it can also cost you money, time, and leave you with big headaches. 

Have you tried calling DriveTime to address an issue, only to be told that the representative has no authority to do so? Or maybe you’ve tried talking to someone higher up in the company, only to be ignored, dismissed, or they take too long, continuing to waste your precious time. Maybe you’ve sent an email to the company which only resulted in a prefabricated response or they never follow through with what they’ve promised. 

When you’re limited in your choices for service providers or you’re locked into a contract, what can you do?

Fortunately, you do have options. 

Use Arbitration to Settle Your Complaint

Most companies like DriveTime have an arbitration clause in their contracts to prevent being taken to court for traditional litigation. This is actually an advantage for the consumer. When you request an arbitration hearing, an independent third party (the arbitrator) with knowledge of the type of situation involved will listen to the facts from both sides and make an impartial, binding decision. DriveTime will have to do a lot of work and there is no guarantee that they will have a successful outcome. 

Arbitration is Fast, Inexpensive, and Private

Arbitration with DriveTime is conducted through the American Arbitration Association (AAA). According to the AAA Consumer Due Process Protocol, arbitration through AAA will comply with their Statement of Principles, which includes:

  • The process is fundamentally fair – All parties are entitled to qualified, competent, impartial arbitrators who will conduct a fair hearing.
  • You get access to all relevant information – This includes reasonable costs, confidentiality, reasonable time limits, and meeting times and/or locations that are agreeable to both parties.
  • Transparency – AAA provides clear arbitration agreements and the ability for each side to hire their own representation.
  • Just process – Arbitration allows the arbitrator to award the same relief as traditional litigation in a binding decision. 
  • Alternative to arbitration – Mediation and the ability to take the case to small claims court should be available in some cases.

Arbitration Gives you Control and Leverage

When DriveTime is alerted that you plan to pursue arbitration, they know it will cost them money out of pocket. Not only do they run the risk of losing the case, but they will also pay for their mistake(s) and the arbitration itself. This gives you more leverage with your demands. 

If DriveTime doesn’t meet those demands and you have a real complaint, Mike Agruss Law can help by representing you in arbitration where you will get a fair, just, and transparent hearing.

Control and Leverage Triggers Faster Settlements

Large companies like DriveTime don’t like the uncertainty and loss of control that comes with arbitration. Not only do they lose the advantage in the situation, but you’re also on equal footing with them in the eyes of arbitration. 

The first step in taking on DriveTime is to formally raise your complaint. The lawyers at Mike Agruss Law can help you to do so. We will send a letter of demands to the corporate offices of DriveTime, letting them know that you’re ready to begin arbitration if a satisfactory resolution is not achieved. Typically, this is 30 days, but it will depend on your specific contract with DriveTime. 

Approximately 50% of cases will settle before proceeding to an arbitration hearing during this time. However, if DriveTime doesn’t offer a reasonable settlement within the appropriate time frame, the next step would be filing a case with AAA. Mike Agruss Law will not only put together the necessary paperwork for arbitration, but we will also help you take the next steps in the arbitration process. 

UDAAP and Arbitration

UDAAP is an acronym representing laws that prohibit Unfair, Deceptive, or Abusive Acts or Practices in the context of trade or business. This includes misrepresentation, deception, false advertising, or false promises. These laws emerged following the Dodd-Frank Wall Street Reform and Consumer Protection Act that was enacted in response to the 2008 financial crisis. The ultimate goal with these laws is geared towards protecting consumers involved in financial transactions, educating consumers on their rights, and allowing them access to information and resources to best inform their decisions.

UDAAP laws are regulated by two organizations, the Consumer Financial Protection Bureau (CFPB) and the Federal Trade Commission (FTC). The FTC expanded the initial UDAAP laws in 2004 to include unfair and deceptive acts and practices. Some standards for unfairness, in particular, include if it causes or is likely to cause substantial injury to consumers, the injury is not reasonably avoidable by consumers, and the injury is not outweighed by countervailing benefits to consumers or to competition.

Every state has UDAAP laws, which can vary widely. However, the lawyers at Mike Agruss Law understand these laws and can use them to get compensation for deceptive practices, representing consumers throughout the country in cases of arbitration at no cost to them. The company will not only pay the consumer, but they will also pay my fees as well. The consumer will never pay me a cent.

If you’re dealing with an issue with DriveTime, you might try filing a complaint with the BBB or the customer service team with DriveTime. Unfortunately, these avenues won’t always lead to a successful resolution for you, the customer. Instead, you may want to consider an experienced arbitration lawyer to take on your case. 

Arbitration is a very useful tool for resolving disputes, and Mike Agruss Law can help. With our expert guidance, we bring the big companies to the table and provide the support needed to get your bills corrected, credit reports fixed, improper fees refunded, and more. Let us pick up the sword for you; you have nothing to lose.

How Do I File a Complaint Against DriveTime?

We will use your state’s UDAAP law to file a complaint in Arbitration on your behalf at no cost to you. UDAAP laws include misrepresentation, deception, false advertising, or false promises. Under your state’s UDAAP law, you are likely entitled to money damages for your actual damages.  Plus, the other side will pay our fees and costs.  You will not pay us a penny.  These laws emerged following the Dodd-Frank Wall Street Reform and Consumer Protection Act that was enacted in response to the 2008 financial crisis. The ultimate goal with these laws is geared towards protecting consumers involved in financial transactions, educating consumers on their rights, and allowing them access to information and resources to best inform their decisions.

People, First

We are proud to serve consumers in arbitration cases. We see you as a person, not just a client – and that makes us better at the work we do. We listen. We learn your story. And, as we help you get the money you deserve, we go above and beyond in a way most law firms never could and never would. Because we’re not just lawyers. And you’re not just a client. We’re friends, neighbors, family. We’re all people and here at Mike Agruss Law, we put People, First.

Share Your Complaints Below Against DriveTime

We encourage you to post your complaints about DriveTime. Sharing your complaints against this big company can help other consumers understand what to do when they have problems with this company. Sharing your experience may help someone else!

We are listening

We will respond to you at lightning speed. All of your information will be kept confidential.

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Submitted Comments

1 month ago
We purchased a dodge Journey 2017 almost 3 years ago this vehicle has had more issues then we can count to the point the mechanic shop knows us by name. The warranty company never covers anything. We have spoke to Silver rock and drive time it’s always someone else fault and sorry just make your payment. We are behind on our payment because everytime we look we’re having to shell out more of our money on this vehicle and now the engine light is back on as we speak. We are a one vehicle family this is all we have and we are so frustrated and we get no help at all.
12 months ago
I got a car from drive time last year October they quoted me one price as my down payment and when I got there they came up with another I was looking for a 4x4 or awd suv they stated they had another available long story short I took the car in for repairs and found out it\'s not awd and after I had already signed the contract they showed me the final price with interest that is outrageous
1 year ago
Car issues with drivetime