Lowe's Home Centers

Do you think Lowe's Home Centers is not playing fair? You have rights under the law and we can help you at no cost to you. UDAAP is an acronym representing laws that prohibit Unfair, Deceptive, or Abusive Acts or Practices in the context of trade or business.

THE BEST PART IS…

If Lowe's Home Centers violated the law, you may be entitled to money damages and Lowe's Home Centers will pay our fees and costs. You won’t owe us a dime for our services. Plus, some of our clients also receive debt relief and cleaned-up credit reports. You have nothing to lose! Call us today at 312-300-5996 for a free consultation.

What is Lowe's Home Centers?

Lowe's Home Centers specializes in building materials. It is a part of Lowe’s Companies, Inc that was founded in 1921. Lowe's Home Centers is one of Lowe’s Companies, Inc’s businesses found in over 2,200 home improvement stores. 

Lowe's Companies, Inc has over 300,000 associates in the US and Canada with over 200 million weekly consumers. In 2020, the company reported over $90 billion in sales. 

Lowe's Home Centers Address, Phone Number, and Contact Information

Headquarters
1000 Lowe's Blvd
Mooresville, NC 28117

https://www.lowes.com/ 

+1 800-445-6937
Monday - Sunday 8:30 am – 6:30 pm (ET) 

Predatory Billing 

Per the complaints, consumers had a problem with Lowe’s billing management. According to one account, a consumer settled a debt with Lowe’s for which the company promised to clear the debtor’s balance. However, Lowe’s has reportedly kept harassing the consumer for payments despite the settlement. 

Faulty Products

Aside from Lowe’s problematic accounts management, consumers also reported receiving faulty products from the company. These included countertops with cracks, problematic home electronics, and others with manufacturing defects. These issues affected consumers adversely, most of whom had to go through rigorous steps to claim their refunds and warranties.  

Installation Issues

Another crucial complaint against Lowe’s is with the company’s installation experts. According to the reports, some of the issues consumers experienced with their products resulted from imprecise installation. This negligence resulted in products not working as intended or breaking after a while of usage.  

Poor Customer Service

On top of the above issues, Lowe's Home Centers’ customers also lamented about the company’s lousy customer relations. Consumers reported having to wait on hold for lengthy periods, being left with their issues unresolved, and failing to connect with representatives timely. This has caused serious strains especially with products requiring immediate attention i.e. merchandise with expiring warranties and those posing hazards to safety.

Unfortunately, these complaints are just the beginning for Lowe's Home Centers. The company’s customers are left wondering what options they have regarding their consumer rights.

We Fix Complaints When Customer Service Won’t

Has Lowe's Home Centers used misleading sales tactics? Have you received poor service? Do you have complaints with billing? Do you want customer service at Lowe's Home Centers to listen?

A lot of Lowe's Home Centers Corporation customers aren’t happy with their service and the Better Business Bureau lists 9,374 customer complaints against the company in the past three years, including complaints for billing and collections practices, problems with a service/product, advertising and sales, among others.  

If your complaints haven’t been heard, we can help. At Agruss Law Firm, LLC we help customers who have been mistreated by big companies--much like Lowe's Home Centers--and we turn your complaints into resolutions!

We’ll not only file your legal demands with Lowe's Home Centers, we’ll negotiate with the company. If your claim isn’t resolved through these negotiations, we’ll work through the legal process that is outlined in your Lowe's Home Centers contract, which is typically arbitration. 

Agruss Law Firm, LLC gets results--including zero balances, refunds, and other compensation. 

Here’s How to Make Big Companies Listen

It can be frustrating when you rely on a service and don’t get the results you’ve paid for. Big companies make mistakes every day and not only is it their fault, but it can also cost you money, time, and leave you with big headaches. 

Have you tried calling Lowe's Home Centers to address an issue, only to be told that the representative has no authority to do so? Or maybe you’ve tried talking to someone higher up in the company, only to be ignored, dismissed, or they take too long, continuing to waste your precious time. Maybe you’ve sent an email to the company which only resulted in a prefabricated response or they never follow through with what they’ve promised. 

When you’re limited in your choices for service providers or you’re locked into a contract, what can you do?

Fortunately, you do have options. 

Use Arbitration to Settle Your Complaint

Most companies like Lowe's Home Centers have an arbitration clause in their contracts to prevent being taken to court for traditional litigation. This is actually an advantage for the consumer. When you request an arbitration hearing, an independent third-party (the arbitrator) with knowledge of the type of situation involved will listen to the facts from both sides and make an impartial, binding decision. Lowe's Home Centers will have to do a lot of work and there is no guarantee that they will have a successful outcome. 

Arbitration is Fast, Inexpensive, and Private

Arbitration with Lowe's Home Centers is conducted through the American Arbitration Association (AAA). According to the AAA Consumer Due Process Protocol, arbitration through AAA will comply with their Statement of Principles, which includes:

  • The process is fundamentally fair - All parties are entitled to qualified, competent, impartial arbitrators who will conduct a fair hearing.
  • You get access to all relevant information - This includes reasonable costs, confidentiality, reasonable time limits, and meeting times and/or locations that are agreeable to both parties.
  • Transparency - AAA provides clear arbitration agreements and the ability for each side to hire their own representation.
  • Just process - Arbitration allows the arbitrator to award the same relief as traditional litigation in a binding decision. 
  • Alternative to arbitration - Mediation and the ability to take the case to small claims court should be available in some cases.

Arbitration Gives you Control and Leverage

When Lowe's Home Centers is alerted that you plan to pursue arbitration, they know it will cost them money out of pocket. Not only do they run the risk of losing the case, but they will also pay for their mistake(s) and the arbitration itself. This gives you more leverage with your demands. 

If Lowe's Home Centers doesn’t meet those demands and you have a real complaint, Agruss Law Firm, LLC can help by representing you in arbitration where you will get a fair, just, and transparent hearing.

Control and Leverage Triggers Faster Settlements

Large companies like Lowe's Home Centers don’t like the uncertainty and loss of control that comes with arbitration. Not only do they lose the advantage in the situation, but you’re also on equal footing with them in the eyes of arbitration. 

The first step in taking on Lowe's Home Centers is to formally raise your complaint. The lawyers at Agruss Law Firm, LLC can help you to do so. We will send a letter of demands to the corporate offices of Lowe's Home Centers, letting them know that you’re ready to begin arbitration if a satisfactory resolution is not achieved. Typically, this is 30 days, but it will depend on your specific contract with Lowe's Home Centers. 

Approximately 50% of cases will settle before proceeding to an arbitration hearing during this time. However, if Lowe's Home Centers doesn’t offer a reasonable settlement within the appropriate time frame, the next step would be filing a case with AAA. Agruss Law Firm, LLC will not only put together the necessary paperwork for arbitration, but we will also help you take the next steps in the arbitration process. 

UDAAP and Arbitration

UDAAP is an acronym representing laws that prohibit Unfair, Deceptive, or Abusive Acts or Practices in the context of trade or business. This includes misrepresentation, deception, false advertising, or false promises. These laws emerged following the Dodd-Frank Wall Street Reform and Consumer Protection Act that was enacted in response to the 2008 financial crisis. The ultimate goal with these laws is geared towards protecting consumers involved in financial transactions, educating consumers on their rights, and allowing them access to information and resources to best inform their decisions.

UDAAP laws are regulated by two organizations, the Consumer Financial Protection Bureau (CFPB) and the Federal Trade Commission (FTC). The FTC expanded the initial UDAAP laws in 2004 to include unfair and deceptive acts and practices. Some standards for unfairness, in particular, include if it causes or is likely to cause substantial injury to consumers, the injury is not reasonably avoidable by consumers, and the injury is not outweighed by countervailing benefits to consumers or to competition.

Every state has UDAAP laws, which can vary widely. However, the lawyers at Agruss Law Firm, LLC understand these laws and can use them to get compensation for deceptive practices, representing consumers throughout the country in cases of arbitration at no cost to them. The company will not only pay the consumer, but they will also pay my fees as well. The consumer will never pay me a cent.

If you’re dealing with an issue with Lowe's Home Centers, you might try filing a complaint with the BBB or the customer service team with Lowe's Home Centers. Unfortunately, these avenues won’t always lead to a successful resolution for you, the customer. Instead, you may want to consider an experienced arbitration lawyer to take on your case. 

Arbitration is a very useful tool for resolving disputes, and Agruss Law Firm, LLC can help. With our expert guidance, we bring the big companies to the table and provide the support needed to get your bills corrected, credit reports fixed, improper fees refunded, and more. Let us pick up the sword for you; you have nothing to lose.

How Do I File a Complaint Against Lowe's Home Centers?

We will use your state’s UDAAP law to file a complaint in Arbitration on your behalf at no cost to you. UDAAP laws include misrepresentation, deception, false advertising, or false promises. Under your state’s UDAAP law, you are likely entitled to money damages for your actual damages.  Plus, the other side will pay our fees and costs.  You will not pay us a penny.  These laws emerged following the Dodd-Frank Wall Street Reform and Consumer Protection Act that was enacted in response to the 2008 financial crisis. The ultimate goal with these laws is geared towards protecting consumers involved in financial transactions, educating consumers on their rights, and allowing them access to information and resources to best inform their decisions.

People, First

We are proud to serve consumers in arbitration cases. We see you as a person, not just a client – and that makes us better at the work we do. We listen. We learn your story. And, as we help you get the money you deserve, we go above and beyond in a way most law firms never could and never would. Because we’re not just lawyers. And you’re not just a client. We’re friends, neighbors, family. We’re all people and here at Agruss Law Firm, we put People, First.

Share Your Complaints Below Against Lowe's Home Centers

We encourage you to post your complaints about Lowe's Home Centers. Sharing your complaints against this big company can help other consumers understand what to do when they have problems with this company. Sharing your experience may help someone else!

We are listening

We will respond to you at lightning speed.
All of your information will be kept confidential.

Submitted Complaints

Me and my husband made a contract with Lowes in April 2021 for installation of impact windows and doors. The work was expected to be done by July 2021. It was finally done in December 2021 with a terrible quality and manufacturing problems. We complain in January and they say some door parts needs to be replaced due to wrong manufacturing/design. Lowes never call us to inform about past delays or to care about our past/current complains. I am stocked in a middle of a situation with terrible customer service and no other option than waiting. We have paid more than 2/3 of the total for a service that is incomplete and with design/manufacturing errors. Overall, I feel I did not receive the service I paid for and I feel the company has a responsibility on this.

Michael Agruss Headshot

Hi Rossana. I'm sorry that your purchase was not what you expected or paid for and now you're dealing with trying to get this corrected. I have helped others like you and I would be happy to speak with you about this in more detail when I give you a call. Thanks, Mike

Lowes didn't deliver my order, stated after several phones they didn't have the ears to deliver orders i.e. no drivers, but charged my card anyway even after these discussions and requesting a refund. Said they'd refund and haven't. Instead I receive a receipt that my order was delivered 2 days prior. Its been 6 days and no progress just excuses, promises of escalation with no one reaching out to me as promised. $975.86 they've held hostage, keeping me from completing my project. David, 3322027.

Michael Agruss Headshot

Hi Renee. I'm sure this is frustrating, especially when you're trying to get a project completed. I would be happy to talk this over with you and determine what we might be able to do to get this completely and satisfactorily resolved. I will give you a call or you can reach me at 888 572 0176 at your earliest convenience. Thanks, Mike

I have been pushed into arbitration after a protracted installation project which took over 18 months (15 months longer than contract). Terrible communication, extremely unfair compensation and of course ZERO compassion from anyone I dealt with. It makes you feel like an insane person to get to this point but I am desperate for someone at Lowes to feel the stress that I have over the last year and a half.

Michael Agruss Headshot

Hello Gregory. I'm sorry to hear that you're dealing with arbitration after such a lengthy and frustrating installation. If you would like assistance in dealing with this situation, you can certainly give us a call at 888 572 0176. We are experienced in dealing with arbitration and companies who have arbitration clauses in their contracts. I look forward to speaking with you. Thanks, Mike