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Do you think Off Lease Only Inc is not playing fair? You have rights under the law and we can help you at no cost to you. UDAAP is an acronym representing laws that prohibit Unfair, Deceptive, or Abusive Acts or Practices in the context of trade or business.


If Off Lease Only Inc violated the law, you may be entitled to money damages and Off Lease Only Inc will pay our fees and costs. You won’t owe us a dime for our services. Plus, some of our clients also receive debt relief and cleaned-up credit reports. You have nothing to lose! Call us today at 312-300-5996 for a free consultation.

What is Off Lease Only Inc?

Off Lease Only Inc is a used car dealership that was established in 1992. It was in 2004 when the company officially became Off Lease Only, and by then has sold over 300,000 vehicles globally. Off Lease Only Inc sells used vehicles and offers financing and warranties. 

Off Lease Only Inc is accredited by the Better Business Bureau (BBB) since 2015. The company holds an A+ rating with the BBB. 

Off Lease Only Inc Address, Phone Number, and Contact Information

Business Location
1776 Lake Worth Road
Lake Worth, FL 33460 

+1 866-514-0929
Monday – Saturday: 9 am – 9 pm
Sunday: 10 am – 8 pm

Title Issues 

According to consumers, Off Lease Only Inc has been issuing vehicle titles untimely and with problems. Some cited delays due to incorrect information on their titles while others having their documents released weeks after the given date of release. Others also reported being improperly led on about details with their titles to secure purchases with Off Lease Only.  

Dangerous Vehicle Conditions

A hazardous issue other complainants cited involves the condition of the vehicles Off Lease Only sells. One of the complainants aired out having a vehicle checked and being told that the vehicle’s parts were problematic and may lead to death in case of an accident. The owner wasn’t made aware of the vehicle’s condition prior to purchase and was led to believe it was in good condition, as should all sold vehicles and electronics should be. 

Unauthorized Credit Report Checks

Other complaints detailed Off Lease Only Inc running their credit reports multiple times. On one account, the consumer narrated being asked by Off Lease Only’s employees about a downpayment supposedly being asked on behalf of the bank. The consumer verified this with the bank and was told this was not the case. When the consumer went back to Off Lease Only, the employees “called” the bank to check why they initially requested the payment and, in the process, ran the client’s credit report without their permission. 

Disappointing Customer Service

On top of all the issues with Off Lease Only Inc, consumers are also in distress for the company’s lousy customer service. Consumers reported having issues connecting with helpful agents, and subsequently, getting their concerns properly addressed. There were also reports of being promised assistance and callbacks but to no avail.

Unfortunately, late title issuance, problematic vehicles, unwarranted credit report checks, and poor customer relation complaints are just the beginning for Off Lease Only Inc. The company’s customers are left wondering what options they have regarding their consumer rights.

We Fix Complaints When Customer Service Won’t

Has Off Lease Only Inc used misleading sales tactics? Have you received poor service? Do you have complaints with billing? Do you want customer service at Off Lease Only Inc to listen?

A lot of Off Lease Only Inc Corporation customers aren’t happy with their service and the Better Business Bureau lists 117 customer complaints against the company in the past three years, including complaints for billing and collections practices, problems with a service/product, advertising and sales, among others.  

If your complaints haven’t been heard, we can help. At Mike Agruss Law we help customers who have been mistreated by big companies–much like Off Lease Only Inc–and we turn your complaints into resolutions!

We’ll not only file your legal demands with Off Lease Only Inc, we’ll negotiate with the company. If your claim isn’t resolved through these negotiations, we’ll work through the legal process that is outlined in your Off Lease Only Inc contract, which is typically arbitration. 

Mike Agruss Law gets results–including zero balances, refunds, and other compensation. 

Here’s How to Make Big Companies Listen

It can be frustrating when you rely on a service and don’t get the results you’ve paid for. Big companies make mistakes every day and not only is it their fault, but it can also cost you money, time, and leave you with big headaches. 

Have you tried calling Off Lease Only Inc to address an issue, only to be told that the representative has no authority to do so? Or maybe you’ve tried talking to someone higher up in the company, only to be ignored, dismissed, or they take too long, continuing to waste your precious time. Maybe you’ve sent an email to the company which only resulted in a prefabricated response or they never follow through with what they’ve promised. 

When you’re limited in your choices for service providers or you’re locked into a contract, what can you do?

Fortunately, you do have options. 

Use Arbitration to Settle Your Complaint

Most companies like Off Lease Only Inc have an arbitration clause in their contracts to prevent being taken to court for traditional litigation. This is actually an advantage for the consumer. When you request an arbitration hearing, an independent third-party (the arbitrator) with knowledge of the type of situation involved will listen to the facts from both sides and make an impartial, binding decision. Off Lease Only Inc will have to do a lot of work and there is no guarantee that they will have a successful outcome. 

Arbitration is Fast, Inexpensive, and Private

Arbitration with Off Lease Only Inc is conducted through the American Arbitration Association (AAA). According to the AAA Consumer Due Process Protocol, arbitration through AAA will comply with their Statement of Principles, which includes:

  • The process is fundamentally fair – All parties are entitled to qualified, competent, impartial arbitrators who will conduct a fair hearing.
  • You get access to all relevant information – This includes reasonable costs, confidentiality, reasonable time limits, and meeting times and/or locations that are agreeable to both parties.
  • Transparency – AAA provides clear arbitration agreements and the ability for each side to hire their own representation.
  • Just process – Arbitration allows the arbitrator to award the same relief as traditional litigation in a binding decision. 
  • Alternative to arbitration – Mediation and the ability to take the case to small claims court should be available in some cases.

Arbitration Gives you Control and Leverage

When Off Lease Only Inc is alerted that you plan to pursue arbitration, they know it will cost them money out of pocket. Not only do they run the risk of losing the case, but they will also pay for their mistake(s) and the arbitration itself. This gives you more leverage with your demands. 

If Off Lease Only Inc doesn’t meet those demands and you have a real complaint, Mike Agruss Law can help by representing you in arbitration where you will get a fair, just, and transparent hearing.

Control and Leverage Triggers Faster Settlements

Large companies like Off Lease Only Inc don’t like the uncertainty and loss of control that comes with arbitration. Not only do they lose the advantage in the situation, but you’re also on equal footing with them in the eyes of arbitration. 

The first step in taking on Off Lease Only Inc is to formally raise your complaint. The lawyers at Mike Agruss Law can help you to do so. We will send a letter of demands to the corporate offices of Off Lease Only Inc, letting them know that you’re ready to begin arbitration if a satisfactory resolution is not achieved. Typically, this is 30 days, but it will depend on your specific contract with Off Lease Only Inc. 

Approximately 50% of cases will settle before proceeding to an arbitration hearing during this time. However, if Off Lease Only Inc doesn’t offer a reasonable settlement within the appropriate time frame, the next step would be filing a case with AAA. Mike Agruss Law will not only put together the necessary paperwork for arbitration, but we will also help you take the next steps in the arbitration process. 

UDAAP and Arbitration

UDAAP is an acronym representing laws that prohibit Unfair, Deceptive, or Abusive Acts or Practices in the context of trade or business. This includes misrepresentation, deception, false advertising, or false promises. These laws emerged following the Dodd-Frank Wall Street Reform and Consumer Protection Act that was enacted in response to the 2008 financial crisis. The ultimate goal with these laws is geared towards protecting consumers involved in financial transactions, educating consumers on their rights, and allowing them access to information and resources to best inform their decisions.

UDAAP laws are regulated by two organizations, the Consumer Financial Protection Bureau (CFPB) and the Federal Trade Commission (FTC). The FTC expanded the initial UDAAP laws in 2004 to include unfair and deceptive acts and practices. Some standards for unfairness, in particular, include if it causes or is likely to cause substantial injury to consumers, the injury is not reasonably avoidable by consumers, and the injury is not outweighed by countervailing benefits to consumers or to competition.

Every state has UDAAP laws, which can vary widely. However, the lawyers at Mike Agruss Law understand these laws and can use them to get compensation for deceptive practices, representing consumers throughout the country in cases of arbitration at no cost to them. The company will not only pay the consumer, but they will also pay my fees as well. The consumer will never pay me a cent.

If you’re dealing with an issue with Off Lease Only Inc, you might try filing a complaint with the BBB or the customer service team with Off Lease Only Inc. Unfortunately, these avenues won’t always lead to a successful resolution for you, the customer. Instead, you may want to consider an experienced arbitration lawyer to take on your case. 

Arbitration is a very useful tool for resolving disputes, and Mike Agruss Law can help. With our expert guidance, we bring the big companies to the table and provide the support needed to get your bills corrected, credit reports fixed, improper fees refunded, and more. Let us pick up the sword for you; you have nothing to lose.

How Do I File a Complaint Against Off Lease Only Inc?

We will use your state’s UDAAP law to file a complaint in Arbitration on your behalf at no cost to you. UDAAP laws include misrepresentation, deception, false advertising, or false promises. Under your state’s UDAAP law, you are likely entitled to money damages for your actual damages.  Plus, the other side will pay our fees and costs.  You will not pay us a penny.  These laws emerged following the Dodd-Frank Wall Street Reform and Consumer Protection Act that was enacted in response to the 2008 financial crisis. The ultimate goal with these laws is geared towards protecting consumers involved in financial transactions, educating consumers on their rights, and allowing them access to information and resources to best inform their decisions.

People, First

We are proud to serve consumers in arbitration cases. We see you as a person, not just a client – and that makes us better at the work we do. We listen. We learn your story. And, as we help you get the money you deserve, we go above and beyond in a way most law firms never could and never would. Because we’re not just lawyers. And you’re not just a client. We’re friends, neighbors, family. We’re all people and here at Mike Agruss Law, we put People, First.

Share Your Complaints Below Against Off Lease Only Inc

We encourage you to post your complaints about Off Lease Only Inc. Sharing your complaints against this big company can help other consumers understand what to do when they have problems with this company. Sharing your experience may help someone else!

We are listening

We will respond to you at lightning speed. All of your information will be kept confidential.

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Submitted Comments

Antonio Augusto
3 days ago
I bought a car from Off Lease Only on August 26, 2023. A $1,000 Gap contract was added to my bank loan. On August 28th, I sent an email requesting that this contract be canceled, I received this confirmation email on September 6th: \" Your cancellation request has been reviewed and processed. We have: Cancelled your Gap contract Estimated refund amount $1000.00 Please allow 10-12 weeks to receive a refund. Thank you and we appreciate doing business with you. Thank you, Off Lease Cancels Team [email protected]\" To this day I have not received the refund and they have stopped replying to emails and answering the phone.
David Anthony
1 month ago
Purchased a vehicle from Off Lease Only. I\'m trying to receive my title, registration and license plates. I have since learned that Off Lease Only is in bankruptcy and I\'m not able to reach anyone to remedy. I\'ve already made a $25K investment on this vehicle and not able to speak with anyone. Filed complaints with Attorney General, BBB, Florida Highway Safety and Motor Vehicles, Federal Trade Commission and Ally Bank.