Who Is KeyBridge Medical Revenue Care, and Why Are They Calling You?

Yes, KeyBridge Medical Revenue Care is a collection agency. They are a medical debt collector based in Lima, Ohio, operating under the legal name General Audit Corp., and if they are calling or writing to you, a hospital, physician group or other healthcare provider has referred a balance in your name to them for billing or collection.

Real is not the same as right. Medical bills go wrong in predictable ways: an insurance claim is still in process, the provider billed the wrong patient, or the balance was already paid. The federal complaint record on KeyBridge points at a specific weak spot, which is the collection letter itself. This article covers who they are, which phone numbers you can verify, what the complaint record shows, what their letter must tell you by law, how medical debt is treated on credit reports, and the steps that protect you. Agruss Law Firm has helped thousands of consumers stop debt collection harassment, and consumers never pay us for that work.

Who is KeyBridge Medical Revenue Care?

KeyBridge Medical Revenue Care is the trade name of General Audit Corp., an Ohio company that collects medical bills for healthcare providers. Their own state disclosures page names the company as “General Audit Corp. dba KeyBridge Medical Revenue Care”, and their website carries the notice that KeyBridge is a debt collection agency and that the communication is an attempt to collect a debt.

The Better Business Bureau lists three other names for the same business: General Audit Corporation, KeyBridge Medical Revenue Management and Posicheck. The second of those matters if you ever look them up with federal regulators, because the Consumer Financial Protection Bureau files their complaints under “KeyBridge Medical Revenue Management”, not under the name on their letters.

Sources: KeyBridge contact page, KeyBridge consumer disclosures by state, KeyBridge about page and the BBB business profile for KeyBridge Medical Revenue Care, all retrieved 22 September 2026.

Earlier versions of this page said the Better Business Bureau had no record of KeyBridge. That was wrong: they have been BBB accredited since 1992. Earlier versions also left the company’s name out of several sentences and quoted a court-records search we could not reproduce, and those passages have been removed.

Phone numbers you can verify

Three numbers can be tied to KeyBridge through their own website and their BBB profile.

Sources: KeyBridge contact and consumer disclosures pages and the BBB business profile, retrieved 22 September 2026.

One detail is worth knowing before you pick up the phone. When we searched for KeyBridge on 22 September 2026, the Google business panel showed 877-222-4114, which KeyBridge’s own site labels as the line for business inquiries. If you are a patient calling about a bill, call 877-879-9822 instead, and have your letter and account number in front of you.

Older versions of this page also listed 877-442-2677, 419-222-1624, 800-627-7432 and 419-879-9822. We could not tie any of those to KeyBridge through the company’s website or their BBB profile, so treat them as unconfirmed. If a caller says they are from KeyBridge and you are not sure, do not give payment details on that call. Hang up, find the reference number on any letter you received, and call 877-879-9822 yourself. The same goes for paying online: KeyBridge’s contact page gives pay.keybridgemed.com as their payment portal, so check the address before you enter card details anywhere.

Why is KeyBridge contacting you?

Because a healthcare provider placed a balance in your name with them. KeyBridge describes themselves as 100% focused on healthcare, and their BBB listing describes two kinds of work: early-out patient balance billing, and medical bad-debt recovery. In the CFPB data, 56 of the 79 debt collection complaints filed against them since January 2021 are marked as medical debt, 12 say the consumer did not know what the debt was, seven concern other debt, and four a credit card.

That split matters more than it looks. In early-out work, a billing company contacts patients about balances that are not yet delinquent, often before the account has ever gone to collections. The Fair Debt Collection Practices Act generally does not treat a company as a debt collector for a debt that was not in default when the company obtained it, under 15 U.S.C. § 1692a(6)(F)(iii). When the account was already in default when your provider handed it over, KeyBridge is a third-party debt collector and the whole statute applies. KeyBridge’s notices say they come from a debt collector, and the safest assumption is to hold them to that. The practical point: keep every letter, because the dates on them are how a lawyer tells which kind of account you have.

For the general picture of why debt collectors call, see our guide. For a medical bill specifically, check three things before you pay anything.

1. Did your insurance pay? Call your insurer and ask for the explanation of benefits for that date of service. Bills that reach a collector while a claim is still in process, or after the insurer has paid, are a recurring medical debt problem.
2. Is the amount right? Ask the provider, not the collector, for an itemized bill. Duplicate charges and charges for care you did not receive are easier to spot line by line than on a single balance.
3. Did a nonprofit hospital send the bill? Tax-exempt hospitals must have a written financial assistance policy. Under the IRS’s section 501(r)(6) billing and collection rules, the hospital generally cannot take “extraordinary collection actions”, which include reporting you to a credit bureau, selling your debt or suing, until at least 120 days after the first post-discharge bill, and they must consider a complete financial assistance application you submit within 240 days. Ask the hospital in writing for their policy and an application.

What the federal complaint record says

The CFPB Consumer Complaint Database is the most useful public record on any collection agency, because companies must respond and the responses are published. Filed under the name KeyBridge Medical Revenue Management, KeyBridge has 173 complaints on file, the first received in 2014 and the most recent on 4 September 2026. Since 1 January 2021 there are 93, and 79 of those are debt collection complaints. Most of the rest concern credit reporting.

Those are small numbers for a company that has been collecting for 45 years, and nobody should read them as a sign that KeyBridge is unusually large or unusually bad. The shape of the record is the useful part.

Complaints peaked in 2021, fell to six in 2023 and nearly doubled in each of the next two years. Source: CFPB Consumer Complaint Database, company “KeyBridge Medical Revenue Management”, retrieved 22 September 2026.

Where the complaints come from tells you who KeyBridge collects for. Of the 93 complaints received since 2021, 48 came from Ohio, 14 from Michigan and 11 from Indiana, so 73 of 93 are from those three neighboring states. Ohio alone accounts for 52% of KeyBridge complaints, against under 3% of medical debt collection complaints nationally. If you received care in that region, that is most likely where your account started.

What people complain about

KeyBridge collects almost nothing but medical bills, so the fair comparison is against other medical debt collection complaints rather than debt collection as a whole. Measured that way, the pattern is clear: complaints about KeyBridge are more often about the letter and less often about whether the debt is real.

Share of debt collection complaints by category. Source: CFPB Consumer Complaint Database, complaints received 1 January 2021 to 22 September 2026, retrieved 22 September 2026. The national baseline is the 48,686 debt collection complaints with the sub-product “Medical debt”.

• Not enough information to verify the debt: 20 of 79 complaints, 25.3%, against 17.0% nationally. This is the largest single complaint about KeyBridge.
• Complaints about the written notice as a whole: 33 of 79, 41.8%, against 27.1%. Besides verification, that includes nine consumers who say they never received notice of their right to dispute, and four who say the notice did not disclose that it came from a debt collector.
• Frequent or repeated calls: 5 complaints, 6.3%, against 3.2%, about twice the rate.

Two categories run the other way. Consumers told regulators that the debt was not theirs in 17.7% of KeyBridge complaints against 25.3% nationally, and that it had already been paid in 7.6% against 12.7%. Keep the sample in view: at 79 complaints, one complaint moves a share by about 1.3 points, and the four-complaint category is too small to carry much weight. These are signals worth knowing, not proof about any individual letter.

How complaints end

Source: CFPB Consumer Complaint Database, product Debt collection, complaints received 1 January 2021 to 22 September 2026, retrieved 22 September 2026. KeyBridge figures are for “KeyBridge Medical Revenue Management”.

KeyBridge answers every complaint, and on time. What they have not done, in any of the 173 complaints on file since 2014, is close one with relief for the consumer. Across all medical debt collection complaints since 2021, about one in nine ends with the collector correcting the account, stopping collection, or paying money back. That does not mean every KeyBridge complaint deserved relief. It does mean that a complaint to a regulator is unlikely to fix your account by itself, and that a written dispute and, where there is a violation, a lawyer are the tools that change outcomes.

Why an A+ rating and this complaint record can both be true

The BBB grade and the CFPB record measure different things. The BBB rating weighs how a business responds to complaints filed with the BBB, their time in business, and whether their licensing and advertising are in order; KeyBridge has been accredited for 34 years and has 12 BBB complaints in the last three years. The CFPB record counts complaints filed with a federal regulator and publishes how each one ended. Both are real. Neither tells you whether your particular bill is right, and consumer reviews point the same way: Google search results on 22 September 2026 showed a 1.4 out of 5 rating across 66 Google reviews and a 2 out of 5 rating across 19 reviews on WalletHub.

What KeyBridge’s letter has to tell you

Because the most common complaint about KeyBridge is not getting enough information to verify the debt, it helps to know exactly what the law requires. Under 15 U.S.C. § 1692g and the CFPB’s Regulation F, 12 C.F.R. § 1006.34, a debt collector must give you validation information in their first communication or within five days after it. That notice must include:

Sources: 15 U.S.C. § 1692g, 12 C.F.R. § 1006.34 and 15 U.S.C. § 1692e, Legal Information Institute, retrieved 22 September 2026.

If a letter from KeyBridge leaves you unable to tell what the bill is for, that is the moment to dispute in writing. Once you do, section 1692g(b) requires them to stop collecting until they mail you verification of the debt.

What KeyBridge is not allowed to do

When the FDCPA applies to your account, it sets firm limits on how KeyBridge can collect. These are the rules most often at stake in medical debt cases.

Sources: statutory and regulatory text from the Legal Information Institute, 15 U.S.C. chapter 41, subchapter V and 12 C.F.R. § 1006.14, retrieved 22 September 2026.

Calls to your cell phone raise a separate question. Under the Telephone Consumer Protection Act, 47 U.S.C. § 227(b)(3), an unlawful autodialed or prerecorded call can bring $500 in damages, and up to $1,500 if the violation was willful. Whether a particular call breaks the TCPA depends on how it was placed and what consent you gave, so save the voicemails. Our page on how to stop robocalls explains how those cases work.

Medical debt and your credit report

About one in six KeyBridge complaints since 2021 concerns credit reporting rather than debt collection, so check your reports if KeyBridge has contacted you. Three rules decide what should be there.

• The credit bureaus’ own medical debt policies. Equifax, Experian and TransUnion stopped reporting paid medical collections in July 2022, now wait a year before a medical collection can appear, and since 11 April 2023 do not report medical collections with an initial balance under $500. Those are voluntary bureau policies.
• The federal rule that went further no longer exists. The CFPB published a rule in January 2025 that would have kept most medical debt out of the credit reports lenders use. A federal court in the Eastern District of Texas vacated it on 11 July 2025, after the CFPB itself asked the court to set it aside. Some states have their own medical debt reporting limits, and that ruling does not affect them.
• A collector must reach you before reporting. Under 12 C.F.R. § 1006.30(a), a debt collector may not report a debt to a credit bureau until they have spoken to you about it, or sent you a notice and waited a reasonable time to learn whether it was undeliverable. Under the Fair Credit Reporting Act, 15 U.S.C. § 1681c, a collection account can stay on your report for seven years, counted from 180 days after the original delinquency, and resale or reassignment does not restart that clock.

Get your reports free from all three bureaus through our free credit report guide. If you find a paid medical collection, one under $500, one less than a year old, or one you do not recognize, see our guides on common credit report errors and how to dispute your credit report. If the account is not yours at all, our identity theft page covers the extra steps; three KeyBridge complaints since 2021 say the debt was the result of identity theft.

What to do if KeyBridge contacts you

The same steps work whether the contact is a call, a letter or a text, and most of them are time-limited.

1. Do not pay or confirm anything on the first call. Ask for the provider’s name, the date of service, the amount and the account number, then end the call politely.
2. Read the letter against the checklist above. If it does not name the provider, give an itemization date, or show how the balance was reached, note exactly what is missing.
3. Check the bill with the provider and your insurer. Ask the insurer whether the claim was paid or is still in process, and ask the provider for an itemized bill and, if they are a nonprofit hospital, their financial assistance application.
4. Dispute in writing within 30 days. Under 15 U.S.C. § 1692g, you have 30 days from receiving the validation notice to dispute in writing, and KeyBridge must then stop collecting until they mail you verification. Send the letter to the address on their notice, or to 2348 Baton Rouge Ave, Lima, OH 45805, and keep proof of mailing.
5. Send a written stop-contact letter if you want the calls to end. Section 1692c(c) requires them to stop once you ask in writing. The trade-off: this ends the calls but does not cancel the debt, so dispute first if you want the bill itself examined.
6. Write down every contact. Date, time, the number that appeared, what was said and who else heard it. Call logs, screenshots and saved voicemails are how repeated calls and third-party contact are proved.
7. Talk to a lawyer before you pay a balance you dispute or sign a payment plan. A payment plan is harder to unwind than a dispute, and our debt help page covers your options if you are juggling several medical collectors.

What it costs to work with us

Nothing, and that is how the statute is built. The FDCPA is a fee-shifting statute: 15 U.S.C. § 1692k lets a consumer who wins recover actual damages, additional statutory damages of up to $1,000, and the costs of the action together with a reasonable attorney’s fee. That means the collector pays our fees and costs, not you. Claims must generally be brought within one year of the violation, so do not wait long.

Your case evaluation is free, and you pay no fee unless you win. If KeyBridge has called you too often, discussed your bill with someone else, or kept collecting after a written dispute, call America’s Consumer Lawyer at 888-572-0176 or read more about how we handle debt collection harassment.

Past results do not guarantee or predict a similar outcome in any future case.

Frequently asked questions

This article is general legal information, not legal advice, and reading it does not create an attorney-client relationship. Company details, phone numbers and complaint figures were checked against the sources named above on 22 September 2026 and can change.